Service Request Team Lead (SR Team Lead)

Salary: $2,800 - $3,200

Working day: Monday - Friday (8.30am - 6pm)

Working location: Upper Changi

Job Responsibilities

• Lead and manage a team of Service Request Administrators in daily operations for IT related Service Request and RSA token assignment.
• Manage vendor for scheduling of hardware, collection, setup and decommission of machine.
• Maintain and update documentation process and procedure.
• Validate the billing to client and vendor.
• Reviewer for devices if they qualify for tech refresh.
• Perform UAT testing for system enhancement.
• Liaise with IT Service management team for service request form creation or modification.
• Prepare meeting minutes for weekly meeting with client.
• Submit monthly SLA (Service Level Agreement) report.
• Review quotation for repair of devices (laptop, desktop, printer).
• Maintain strict confidentiality especially to sensitive information/personal data.
• Any adhoc duties assigned by Superior from time to time.

Requirements:

• At least 2 years or equivalent relevant experience in related field.
• Proficiency with Excel formula.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Working Hours: 6days/week

Working Location: Bedok, Punggol, Stadium, Kallang, Novena and Orchard.

Job Description:

• Prepare or serve hot or cold beverages.
• Preparing and display food items.
• Clean and sanitize work areas and equipment.
• Issue bills and accept payment.
• Ensuring work station and area are kept clean at all times.
• Review daily specials, changes on the menu.
• Provide excellent service to guests.
• Any other ad-hoc duties as assigned.

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to enquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

Job Responsibilities:

· Handle enquiries, prepare quotations, process shipment and transport requests.

· Manage incoming calls

· Coordinate with customers for their local, import and export shipments

· Understand import and export process

· To complete all required documentations on time.

· To provide customers with proof of deliveries on time

· To submit all documents for billing on time

· Provide assistance with sales and marketing activities as required

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies

· To liaise with customers/drivers with regards to any delivery issues

· Tallying/monitoring of deliveries’ invoices

· Check and following up of returns

· To report incidents and hazards as per the relevant working instructions.

· Ensure accurate data entry in reports

· Any other ad hoc task assigned

Job Requirements:

· GCE “O” level certification or ITE certificate or Diploma holder

· At least 2 years of working experience in the related field is required for this position. Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset

· Possess effective organizational and follow-up skills, paying attention to detail

· Good working attitude with positive customer mindset

· Able to work under pressure in a fast-paced environment

· Good to have at least basic experience in sea/ air shipment procedures

· Team player, independent with good communications skills.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Customer Service Admin is responsible for on-time shipments of replacement and/or repaired customer products according to company service level guidelines. He/she is to set customer expectations and maintain customer relationships through RMA process, providing status and expectation setting.

Job Description

• Support day to day service operations such as Receiving & Shipping to internal and external
• Maintain and update data to track claim data (i.e.Reseller/Dealer, arrival date, serial #, product code, reason for return, costs, etc.)
• Monitor RMAs throughout exchange/repair cycle to ensure quick turnaround time
• Assist with customer’s inquiries, concern, complains and RMA request on products and services
• Follow up with customers to arrange the return of outstanding RMAs
• Monitor and maintain vendor portal websites and log applicable information

Requirements

• Minimum diploma qualification or equivalent.
• Min. 1 years of relevant working experience
• Basic knowledge in Microsoft Word, Excel
• Good verbal & written communication skills
• Must be well organised and ability to prioritize
• Able to multi-task and is a good team player

Key Responsibilities:

To respond to customer inquiries and provide information

products, services, and addressing general medical inquiries in a clear and professional

manner.

To assist customers in placing orders, tracking shipments, and processing

returns or exchanges.

To develop a deep understanding of product offerings to

effectively address customer questions and concerns.

To Maintain detailed records of customer interactions and transactions in

customer relations management (CRM) for reporting and analysis purposes.

Qualifications:

● Min N/O Level /Diploma

● Excellent communication and interpersonal skills.

● Previous experience in customer service, call centre, or a related field is a plus.

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Valerie Yong Kian Fung (R1103704)

Company Reg. No 199601303W

EA Licence No. 99C4599

Your new company

This is a global medical service company which specialises in creating devices to improve the lives of patients around the world.

Your new role

As a Customer Service Representative, you will be engaging directly with customers' purchasing and logistics teams while being proficient in taking orders - both by email and phone. You will also be responding to all customer enquiries (internal and external) in a timely manner.

As a Customer Service Representative, you will be maintaining the distributor master data and corresponding assessment documents to guarantee the traceability of Distributor business status. You will also be ensuring that distributors conduct business in full compliance to behavior in business and competition.

This is a 12 months renewable contract.

What you'll need to succeed

• 2-5 years’ experience as a customer service representative preferably in a commercial/sales or manufacturing/production setting of medical devices.
• Experience of team play for supporting Sales Best Practices and Sales Metrics; translating that data into a progressive, tactical and strategic plan of action, which targets improved account performance.
• Natural tendency to put client first and to maintain constructive contacts
• SAP experience will be preferred.
• Experience within the pharma or medical device industry is a plus.

What you'll get in return

This is an exciting opportunity to be part of a globally renowned organisation. You will be remunerated at market competitive rates.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Siying at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

Registration ID No. R23115232 | EA License number: 07C3924 | Company Registration No. 200609504D

Responsibilities

• Responsible for site compliance for regulatory, quality as well as food safety standards
• Ensure compliance with local regulatory requirements including SFA, HALAL, FSMA and etc.
• Act as representative for site projects impacting quality and food safety
• Act as food safety team leader
• Being site trainer for quality, regulatory and food safety matters
• Manage overall in-plant GMP audit programs
• In-charge of all pre-audit activities
• Lead the weekly/ monthly review meeting and compile reports
• Ad hoc duties/ projects as assigned

Requirements

• Bachelor in Food Science/ Technology or equivalent
• At least 5 - 6 years years of food safety/ compliance preferably from FMCG manufacturing background
• Prior supervisory experience is required

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

Job Scope:

· Interact with clients in-store and assist them with order placements and enquiries.

· Communicate with clients via phone and email to assist with their orders and enquiries.

· Facilitate collection of cake orders by delivery drivers and walk-in customers · Prepare simple coffee beverages

· Manage cashier & stock inventory

· Curate promos and deals to attract new customers and increase engagement

· Maintain store cleanliness

The ideal candidate should possess the following traits:

· Strong communication skills with a passion for customer service

· Good at multi-tasking

· Well-organised with good time management

· Personable and professional, works well in a team

· 1-2 years of relevant working experience in retail sales or having experience in hospitality or customer service industry

· Knowledge of handling POS systems and various payment processing methods

Salary: $12-15/hour

Duration: Part-time

Minimum commitment of 10 shifts per month required

Shifts available: Tuesdays-Sunday 9.30am-6pm or 11am-7.30pm

Location: 275 Outram Road, S169064

Position: Customer Service Executive

Salary: $2200 - $2500

Working Location: Loyang

Working Hours: (Mon-Fri) 9am to 6pm, (Alternate Sat) 9am to 12.30pm

As a company that provides packaging solutions for dangerous goods, likely has a customer service team that plays an important role in ensuring customer satisfaction and safety.

Responsibilities

• Handle indoor sales enquiries

• Liaising with Operation team for shipments arrangement

• Communicating with customers. Resolving customer issues

• Preparation of shipping documentation and other relevant documentation pertaining to export

• Other ad-hoc jobs

Requirements

• Able to work as a team

• Strong communication and interpersonal skill

• Ability to learn and adapt new changes

• Basic knowledge on Microsoft Office

1 year of relevant work experience required for this role

Thong Yie Sze (EA Personnel Registration No: R1112981)

Inter Island Manpower Pte Ltd (Co Reg: 200810144N/ EA License: 08C3527)

Please send your updated resume by clicking "Apply". Only shortlisted candidates will be notified

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Are you an accounting professional who loves a challenge and a rewarding career? Do you have solid experience in handling full set of accounts and various accounting modules? If yes, then you might be the perfect fit for our team!

We are a fast growing international food service company in the industry, and we need a Assistant Manager/Manager (based in Singapore) to manage our financial operations and reporting. As an accounts executive, you will:

1) Prepare and maintain accurate financial records and reports.

2) Reconcile bank statements and ensure compliance with accounting standards and tax regulations.

3) Process invoices, payments, receipts, and expenses.

4) Manage inventory and fixed assets.

5) Assist in budgeting, forecasting, and auditing.

6) Liaise with external parties such as auditors, tax agents, and vendors.

To succeed in this role, you should have:

- A diploma or degree in accounting or related field

- At least 3 years of relevant experience in doing full set of accounts

- Proficiency in Xero or Microsoft D365 accounting software

- Good knowledge of GST and other tax laws

- Strong analytical, problem-solving, and communication skills

- Ability to work independently and in a team

If you are interested in this opportunity, please send your resume and cover letter with the earliest available date and expected remuneration. We offer a competitive salary and benefits package, and a friendly and supportive work environment.

We look forward to hearing from you soon!

A premium Spanish Tapas Restaurant Chain, serving cuisine which remains true to its Spanish Roots. A place of sophisticated design complemented by Spanish Decoration, Tapas Club, presents diners with an exquisite plate and creativity with the richness of authentic Spanish flavors.

RESPONSIBILITIES

· Greet guests promptly in a warm and friendly manner

· Informing Supervisor / Manager on customer’s feedback and/or suggestions

· Ensuring restaurant is clean and organised at all times

· Applying F&B techniques correctly at all times, serving items with enthusiasm

· Anticipates any unexpected guest needs and reacts promptly and tactfully

· Ensure that your appearance is neat and well-kept;

· Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.

· Attends training sessions and meetings as required

· Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and in the company's policies concerning fire, hygiene, health and safety

REQUIREMENTS

· Strong passion for Service

· Willingness to work on a rotating roster

· Excellent interpersonal and organizational skills

· Able to work in a fast-paced environment

· Preferably Entry Level specialized in Food/Beverage/Restaurant Service or equivalent.

JOB BENEFITS

· Exciting career path with career growth opportunities

· Daily staff meals provided

· 14 days Annual Leave + Paid Public Holidays

· Birthday incentives

· Referral incentives

· Medical benefits

· Annual performance bonus

Interested candidates please send your resume through the apply button!

Trovato (www.trovato.sg)
Cafe | Restaurant | Bar

We are looking to expand our team of service crews. Do look us up and contact us if you are keen to learn in the F&B industry.

Highlights:
· Part Time: Timing of shift can be discussed
· Full Time (5 days work week)
· Incentive scheme for Full-time (after 6months)
· No experience welcome/Students welcome

· Meals provided
· $8-14/hour (Part Time)
· $1800-$2500 (Full Time)

· Yearly bonus (Full Time only)

Service Crew (Job Scope & Responsibilities):
· Table duties (Ordering, service and clearing)
· Assist to show customer to table
· Able to recommend drinks to customers when prompt
· Day to day pre-opening and closing SOP
· Housekeeping of work area and premises
· Ad hoc duties when needed

What we need from you:
· Cheerful, energetic and sociable
· Positive learning and sharing attitude
· Team player
· Responsible
· Willing to work on weekends/public holidays

Would be a bonus if you have:
· Some experience in table duties
· Not afraid to step up/think on the job

WhatsApp 8842 9826 to apply!
Email [email protected] to apply!

1. JOB DESCRIPTION

Job Title : Senior Dental Assistant cum Patient Service Assistant

Occupation : Senior Dental Nurse

Job Description & Requirements

Responsibilities

• Maintain and ensure cleanliness of all dental equipment
• Ensure high standard of infection control
• Assist in reception and cashiering
• Assist dentists in dental treatment in:

- Orthodontics
- Prosthodontics
- Periodontics
- Endodontics
- Oral and Implant Surgery
- General Dentistry

You are expected to perform any other duties that may be assigned. As you progress further, your responsibilities will increase, e.g. assisting to monitor & order dental supplies, maintaining equipment in the clinic, etc.

Requirements

• Minimum 7 years of experience in dental assisting
• Able to work independently and show initiative
• A good team worker, cooperative and highly self-motivated with a cheerful attitude
• Working Hours: Mon to Fri 9am to 7pm, Saturday 9am to 2.30pm
• Able to work overtime, when required

Job Description

• Industry/ Organization Type: Marine Equipment Wholesaler
• Position Title: Electrical Engineer/Service Engineer (Electrical)
• Working Location: Tuas West
• Working Hours: Monday – Friday, 8 am – 5.30 pm (One Saturday per month, 8 am – 12 pm)
• Salary Package: Up to $3,300 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Carry out testing and commissioning related to marine propulsion systems, power generation systems (Marine and Land), deck machinery, etc.
• Able to perform hands-on fault diagnosis, troubleshooting, and maintenance of marine systems/components in workshops and on-board vessels.
• Must be willing to perform hands-on work in mechanical repairs, installation, and removals.
• Able to read and understand engineering drawings (Electrical and pneumatic).
• Provide support to the project team on the implementation of new projects.
• Provide technical support to customers.

APPLY NOW!!!

• Minimum 2 years of related experience.
• Minimum Higher Nitec in Electrical Engineering, preferably Major in Power.
• Proficient in Microsoft Office.
• Candidates with experience in Electrical Control Systems are preferred.
• Comfortable with travelling (Anchorage/Local/Overseas) on short notice and at odd hours.
• Comfortable with working outdoors and onboard.
• Inexperienced candidates are welcome to apply, as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65623 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery
• Report and track patients whom service recovery has been provided to

Job Requirements

• Comfortable with handling customers face to face
• Comfortable to stand and walk for long hours on the job
• Able to start work immediately or within a short period
• Able to work on weekends and public holidays

Interested candidates can write in to Ann at "[email protected]"

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $3500-$5000

Multiple Locations have vacancies:

1) City Square Mall - Farrer Park MRT station

2) Funan - City Hall MRT station

3) Paya Lebar Square - Paya Lebar MRT station

4) Tampines 1 - Tampines MRT station

Working Days: 5 days per week (Total 50 hours, rest days will be on a weekday)

Working hours : 5 days // 10.30 – 21.30 hrs (1 hr break)

2 meals provided

Total Salary for Working days above: $2300 - $2500 and onwards depends on experience

Roles & Responsibilities

To professionally and courteously provide good customer service in all aspects

Cashiering duties

Basic making of drinks

Serving of food

Clearing and preparation of tables for customers

Explaining to customers our menu, ordering process and in-house membership program

Assisting of the store supervisor to ensure smooth daily operations

Maintain cleanliness of the restaurant at all times

Ad-hoc duties as assigned by the outlet supervisor

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• Bilingual in English and Mandarin to communicate with customers

I am currently working with a global Medical Device business that are looking for a Field Service Excellence Director for APAC.

This is initially not a people management position but will have a great deal of influence on how individual countries perform their Field Service operations. You will be responsible for liaising with in-country teams (both technical and commercial) to develop the regional strategy, set KPI's, drive improvements and set up an internal help centre to improve the customer experience.

This is a new role for the business so will involve you deciding on your own work as opposed to completing somebody else’s.

The Field Service Excellence Director will be responsible for:

• Develop regional technical service strategies and C.O.E. (Centre of Excellence) models, optimizing cost while ensuring a seamless customer experience.
• Drive global collaboration for business process improvement, streamline workflows, and establish customer feedback mechanisms.
• Lead improvement projects based on strategy and KPIs, ensuring integration of new approaches.

The Field Service Excellence Director will be / have:

• Both hands on technical service experience as well as COE strategic experience
• Degree qualified
• Business Improvement Process experience

If you feel you would be suitable then please apply now.

Interested parties please get in touch with Piers Atkinson via [email protected] or Roselle Cuntapay via [email protected] for a confidential discussion.

Reg No.: R1871342

BeathChapman (Pte. Ltd.)

EA License No.: 16S8112

We are looking for Full-Time Service Crew that can able to commit the job here at Delato.

Address: 477 Tampines Street 43, #01-154, Singapore 520477

Job Scope:

- Provide friendly customer service

- Cashier and Ordering

- Ice Cream Scooping and Waffle Making for Customers

- Assist with Ice Cream Production like ingredients preparation

- Perform housekeeping duties and general hygiene cleaniness

- Only 40 hours per week

- Starts from $1800 to $2200

- Salary Increment based on performance

- Clear Career Progression Path

- Prefer candidates that stay nearby

Interested candidates, please write to [email protected] with your resume, hygiene cert, contact number, and a recent photograph.

Thank you

Responsibilities

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements

• Min GCE N/O or ‘A’ Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

Recruiter's Ref Code: #HRY

Position Applied: PSA

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)