Quality Control Supervisor (Food Services)

Job Description

• Responsible for overseeing the quality of products and services
• Ensure that products meet the specified standards and that all staff members adhere to quality control procedures.
• Assist in other ad-hoc operational duties where required
• Plan, organize and lead a team of production workers to achieve production target and output, cycle time, and yield.
• Improvement in maintaining product quality and productivity. Provide a guideline to check on processes thereby assuring that work is done by the operators.
• Monitor the daily efficiency status of the line

Job Requirement

• Good interpersonal & communication skill
• Energetic & good team player
• Other ad-hoc duties as assigned
• Able to work independently, teamwork, pressure, hot and oily environment

Job Description

• Industry/ Organization Type: Food Manufacturing
• Position Title: Food Technologist (R&D)
• Working Location: Clementi
• Working Hours: 5.5 days (Mon to Fri 8AM – 5PM, Sat 8AM – 12PM)
• Salary Package: Basic Salary up to $2,500 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Develop and test new food products, recipes, and formulations.
• Innovate and enhance existing products to meet consumer preferences and market trends.
• Implement and oversee quality control procedures to ensure product consistency and compliance with safety standards
• Conduct research on food ingredients, processing methods, and preservation techniques
• Ensure all products and processes comply with local and international food safety regulations, including HACCP, FDA, and other relevant standards
• Work with production teams to optimize manufacturing processes
• Any other ad-hoc duties as assigned

APPLY NOW!!!

• Diploma/Degree in Food Science, Food Technology, or a related field
• Has 1 year of experience in food product development or a similar role.
• Strong understanding of food science principles and food processing techniques

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70729 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

1.The Cook is Responsible for overall operation, hire stall purchase Food and Stock, and make sure everyone is trained on proper food preparation,proper and legal alcoholic beverage service kitchen safety techniques and understand health standards

2. Exceptional people management skills to be able to lead, motivate and develop teams.

3. Promote good relations with staffs, contractors and management.

4 Screens job applicants, hires new employees, and supervises, counsels, staffs as well as recommends promotions, transfers and dismissals.

5. Supervising mult-disciphinary teams of staffs including deaning, maintenance. grounds and security.

6. Organizes and conducts meetings and communicates pertinent information to the staffs.

7. Ensure the operation runs smoothly- including rotas. staffing levels, recruitment and HR issues, conducting audits and ordering suppliers and amenities stocks are available to meet the operational requirements.

8. To have the overall responsibility for the practical organisation of the day to day cleaning operation.

9. Undertaking necessary administration and paperwork and any other duties or responsibility being assigned.

10. Offers a creative menu to compete with other local restaurants.

11. Stays open until the last customer leaves.

12. Cleans up after business hours

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience in this related fields is required.

2. Excellent verbal and written communication interpersonal skills.

3. Good work ethics ability to multitask & work efficiently under pressure.

4. Able to work in a fast-paced environment.

1.The Cook is Responsible for overall operation, hire stall purchase Food and Stock, and make sure everyone is trained on proper food preparation,proper and legal alcoholic beverage service kitchen safety techniques and understand health standards

2. Exceptional people management skills to be able to lead, motivate and develop teams.

3. Promote good relations with staffs, contractors and management.

4 Screens job applicants, hires new employees, and supervises, counsels, staffs as well as recommends promotions, transfers and dismissals.

5. Supervising mult-disciphinary teams of staffs including deaning, maintenance. grounds and security.

6. Organizes and conducts meetings and communicates pertinent information to the staffs.

7. Ensure the operation runs smoothly- including rotas. staffing levels, recruitment and HR issues, conducting audits and ordering suppliers and amenities stocks are available to meet the operational requirements.

8. To have the overall responsibility for the practical organisation of the day to day cleaning operation.

9. Undertaking necessary administration and paperwork and any other duties or responsibility being assigned.

10. Offers a creative menu to compete with other local restaurants.

11. Stays open until the last customer leaves.

12. Cleans up after business hours

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience in this related fields is required.

2. Excellent verbal and written communication interpersonal skills.

3. Good work ethics ability to multitask & work efficiently under pressure.

4. Able to work in a fast-paced environment.

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

The Assistant supervisors should relayinformation quickly, articulately, efficiently andthoroughly, so that employees are kept abreastof all relevant information and understandwhat's expected of them at all times.

1. In-Charge of Closing and Opening.

2. Knowledge in Cash-In Cash-Out, Cash RegisterMachine.

3. Making Traditional Coffee, Tea, Beverages.

4. Serving Drinks and Foods.

5. Able to Work Long Hours, Standing LongHours.

6. Can Communicate, Work, Train Staff.

7. Ensure Workplace is Clean and Hygiene at allthe Time.

8. Ensure Stocks is enough for Daily Operations.

9. Assisting with other administrative tasks,when required.

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience inthis related fields is required.

2. Excellent verbal and written communicationinterpersonal skills.

3. Good work ethics ability to multitask & workefficiently under pressure.

4. Able to work in a fast-paced environment.

The Assistant supervisors should relay information quickly, articulately, efficiently and thoroughly, so that employees are kept abreast of all relevant information and understand what's expected of them at all times.

1. In-Charge of Closing and Opening.

2. Knowledge in Cash-In Cash-Out, Cash Register Machine.

3. Making Traditional Coffee, Tea, Beverages.

4. Serving Drinks and Foods.

5. Able to Work Long Hours, Standing Long Hours.

6. Can Communicate, Work, Train Staff.

7. Ensure Workplace is Clean and Hygiene at all the Time.

8. Ensure Stocks is enough for Daily Operations.

9. Assisting with other administrative tasks, when required.

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience in this related fields is required.

2. Excellent verbal and written communication interpersonal skills.

3. Good work ethics ability to multitask & work efficiently under pressure.

4. Able to work in a fast-paced environment.

Assistant Cook Job Description:

An Assistant Cook, or Assistant Chef ensures the kitchen is orderly and assists Cooks to prepare and arrange food. Their duties include cleaning the kitchen area, washing dishes and utensils and ensuring that the Cook has everything required to run the kitchen efficiently.

Assistant Cook duties and responsibilities:

• Assisting the Cook in food preparation activities, such as cleaning, cutting, chopping and peeling food ingredients

• Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards

• Washing, disinfecting and properly storing cooking and kitchen utensils and equipment

• Buying, weighing and storing ingredients and food supplies

• Operating a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens

• Managing inventory, unloading supplies and organising the storeroom

• Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses,food costs, inventory, and staffing with in budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

· Oversee food preparation method and maintain a consistent standard of products with compliance to SOP at all times

· Monitor and follow up on Central Kitchen’s overall hygiene standards, repairs & maintenance and food security issues

· Responsible for enforcing all hygiene all hygiene/health/safety rules and regulations (in Central Kitchen) in accordance to ISO22000:2018 standards and SFA

· Ensure all storage products (raw, semi and finished) are stored at correct storage conditions, properly labelled and are in FIFO & FEFO system

· Supervise & control storage conditions and truck delivery temperature to all outlets according to Food Safety requirements

· Investigate/handle any complaints regarding our products from outlets or customers

· Conduct food safety & food hygiene meetings and training as and when required

· Supervise stewarding in their daily upkeep of crockery and kitchen cleanliness

· Maintain ISO22000:2018 manual, documents and files by updating and upkeeping of all records

· Any other duties assigned by superior

· Diploma in Food Science with 1-2 years of relevant experience in Central Kitchen Management

The Assistant supervisors should relayinformation quickly, articulately, efficiently andthoroughly, so that employees are kept abreastof all relevant information and understandwhat's expected of them at all times.

1. In-Charge of Closing and Opening.

2. Knowledge in Cash-In Cash-Out, Cash RegisterMachine.

3. Making Traditional Coffee, Tea, Beverages.

4. Serving Drinks and Foods.

5. Able to Work Long Hours, Standing LongHours.

6. Can Communicate, Work, Train Staff.

7. Ensure Workplace is Clean and Hygiene at allthe Time.

8. Ensure Stocks is enough for Daily Operations.

9. Assisting with other administrative tasks,when required.

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience inthis related fields is required.

2. Excellent verbal and written communicationinterpersonal skills.

3. Good work ethics ability to multitask & workefficiently under pressure.

4. Able to work in a fast-paced environment.

• Prepares ingredients by following recipes;slicing, cutting, chopping, mincing, stirring,whipping, and mixing ingredients; adding seasonings; verifying taste; plating meals.

• Completes hot meal preparation by grilling,sautéing, roasting, frying, and broilingingredients and assembling and refrigerating cold ingredients.

• Adheres to proper food handling, sanitation, and safety procedures;maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required and maintains appropriate dating, labelling and rotation of all food items.

• Contributes to daily,holiday and theme menus in collaboration with supervisor.

• Maintains cleanliness and sanitation of equipment, food storage, and work areas.

• Completes cleaning according to daily and weekly schedules and dishwashing/pot washing.

• Listens to customer complaints and suggestions and resolves complaints.

• Implements suggestions within parameter of position and refers more complex concerns to supervisor.

• Participates in and/or contributes to programs,committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses, food cost, inventory and staffing within the budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• Assisting with the preparation of food and the serving of all meals to customers.

• Supervising a team to ensure that the kitchen and service areas are clean and tidy.

• Ensuring all food and health and safety regulations are followed.

Roles and Responsibilities

• Manage daily logistics operations
• Develop and implement transportation operations performance goals (KPI) using quality management knowledge
• Develop and implement operational policies, standards and procedures (SOPs) in regard to
• Delivery Quality Control including

- Temperature control

- Process for delivering items

• Vehicle cleanliness
• Vehicle maintenance including accessories
• Vehicle accidents
• Delivery processes for customers
• Goods Delivery timeframe
• Placement of goods upon delivery
• Delivery Quality Control including temperature control, placement of goods in vehicle
• Review, develop and implement solutions to improve current business processes through application of supply chain and business management principles (come up with ideas to improve current processes)
• Develop contingency/business continuity plans for risks associated wih process changes (e.g. when vehicle breaks down & etc.)
• Route planning with efficiency in mind
• Review, develop and implement solutions to improve current business processes
• Align resources management (manpower and asset) strategies with business strategies
• Other ad-hoc duties as designed by the management

Requirements

• Candidate must possess at least relevant Bachelor's Degree / Professional Degree.
• At least 3 years of working experiences in related field.

1.The Cook is Responsible for overall operation, hire stall purchase Food and Stock, and make sure everyone is trained on proper food preparation,proper and legal alcoholic beverage service kitchen safety techniques and understand health standards.

2. Exceptional people management skills to be able to lead, motivate and develop teams.

3. Promote good relations with staffs, contractors and management.

4 Screens job applicants, hires new employees, and supervises, counsels, staffs as well as recommends promotions, transfers and dismissals.

5. Supervising mult-disciphinary teams of staffs including deaning, maintenance. grounds and security.

6. Organizes and conducts meetings and communicates pertinent information to the staffs.

7. Ensure the operation runs smoothly- including rotas. staffing levels, recruitment and HR issues, conducting audits and ordering suppliers and amenities stocks are available to meet the operational requirements.

8. To have the overall responsibility for the practical organisation of the day to day cleaning operation.

9. Undertaking necessary administration and paperwork and any other duties or responsibility being assigned.

10. Offers a creative menu to compete with other local restaurants.

11. Stays open until the last customer leaves.

12. Cleans up after business hours

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience in this related fields is required.

2. Excellent verbal and written communication interpersonal skills.

3. Good work ethics ability to multitask & work efficiently under pressure.

4. Able to work in a fast-paced environment.

The Assistant supervisors should relay information quickly, articulately, efficiently and thoroughly, so that employees are kept abreast of all relevant information and understand what's expected of them at all times.

1. In-Charge of Closing and Opening.

2. Knowledge in Cash-In Cash-Out, Cash Register Machine.

3. Making Traditional Coffee, Tea, Beverages.

4. Serving Drinks and Foods.

5. Able to Work Long Hours, Standing Long Hours.

6. Can Communicate, Work, Train Staff.

7. Ensure Workplace is Clean and Hygiene at all the Time.

8. Ensure Stocks is enough for Daily Operations.

9. Assisting with other administrative tasks, when required.

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience in this related fields is required.

2. Excellent verbal and written communication interpersonal skills.

3. Good work ethics ability to multitask & work efficiently under pressure.

4. Able to work in a fast-paced environment.

1.The Cook is Responsible for overall operation, hire stall purchase Food and Stock, and make sure everyone is trained on proper food preparation,proper and legal alcoholic beverage service kitchen safety techniques and understand health standards

2. Exceptional people management skills to be able to lead, motivate and develop teams.

3. Promote good relations with staffs, contractors and management.

4 Screens job applicants, hires new employees, and supervises, counsels, staffs as well as recommends promotions, transfers and dismissals.

5. Supervising mult-disciphinary teams of staffs including deaning, maintenance. grounds and security.

6. Organizes and conducts meetings and communicates pertinent information to the staffs.

7. Ensure the operation runs smoothly- including rotas. staffing levels, recruitment and HR issues, conducting audits and ordering suppliers and amenities stocks are available to meet the operational requirements.

8. To have the overall responsibility for the practical organisation of the day to day cleaning operation.

9. Undertaking necessary administration and paperwork and any other duties or responsibility being assigned.

10. Offers a creative menu to compete with other local restaurants.

11. Stays open until the last customer leaves.

12 Cleans up after business hours

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience in this related fields is required.

2. Excellent verbal and written communication interpersonal skills.

3. Good work ethics ability to multitask & work efficiently under pressure.

4. Able to work in a fast-paced environment.

Assistant Cook Job Description:

An Assistant Cook, or Assistant Chef ensures the kitchen is orderly and assists Cooks to prepare and arrange food. Their duties include cleaning the kitchen area, washing dishes and utensils and ensuring that the Cook has everything required to run the kitchen efficiently.

Assistant Cook duties and responsibilities:

• Assisting the Cook in food preparation activities, such as cleaning, cutting, chopping and peeling food ingredients

• Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards

• Washing, disinfecting and properly storing cooking and kitchen utensils and equipment

• Buying, weighing and storing ingredients and food supplies

• Operating a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens

• Managing inventory, unloading supplies and organising the storeroom

• Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses,food costs, inventory, and staffing with in budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• Prepares ingredients by following recipes;slicing, cutting, chopping, mincing, stirring,whipping, and mixing ingredients; addingseasonings; verifying taste; plating meals.

• Completes hot meal preparation by grilling,sautéing, roasting, frying, and broilingingredients and assembling and refrigeratingcold ingredients.

• Adheres to proper foodhandling, sanitation, and safety procedures;maintains temperature and Hazard AnalysisCritical Control Point (HACCP) logs as requiredand maintains appropriate dating, labelling androtation of all food items.

• Contributes to daily,holiday and theme menus in collaboration withsupervisor.

• Maintains cleanliness and sanitationof equipment, food storage, and work areas.

• Completes cleaning according to daily andweekly schedules and dishwashing/pot washing.

• Listens to customer complaints and suggestionsand resolves complaints.

• Implementssuggestions within parameter of position andrefers more complex concerns to supervisor.

• Participates in and/or contributes to programs,committees, or projects designed to improvequality of service and employee productivity.

• Maintains clean work areas, utensils, andequipment.

• Develop new menu items whileimprovising the existing ones.

• Maintain andmanage kitchen expenses, food cost, inventoryand staffing within the budgetary limits.

• Able tocook north Indian food.

• Able to do shift work.

• Assisting with the preparation of food and the serving of all meals to customers.

• Supervising ateam to ensure that the kitchen and serviceareas are clean and tidy.

• Ensuring all food andhealth and safety regulations are followed.

• Process vendor invoices accurately and manage payments
• Issue customer invoices, record payments, and reconcile accounts
• Collaborate with relevant teams to accurately bill tenants and track overdue payments
• Liaising with vendors and customers to address any issues or concerns
• Perform administrative and other ad-hoc duties as assigned

Requirements:

• Knowledge of accounting principles and practices
• Meticulous and attentive to details and accuracy
• Proactive attitude with a willingness to take the initiative to learn and improve processes
• Proficient in Microsoft Office
• Fresh graduates with relevant qualifications are welcome to apply. Training will be provided

Benefits

1. Competitive Compensation: Enjoy a salary of up to $2,800, along with variable bonuses that reward your hard work.
2. Flexible Scheduling: Experience a balanced work-life with alternating weeks of 5 or 6 working days, including generous time off for public holidays.
3. Comprehensive Training: Whether you're seasoned or new to the industry, we provide all the training you need to succeed and excel.
4. Dynamic Work Environment: Work in vibrant locations such as Tiong Bahru, ION Orchard, and East Coast, surrounded by a supportive team.
5. Career Growth Opportunities: Join a team where your initiative and passion are recognized, paving the way for advancement in your career.

Job Description

Join us as a Service & Bar Associate / Lead and be the friendly face that greets our customers! In this role, you'll provide exceptional service while crafting delicious coffee-based beverages and light meals. If you have a warm personality and a passion for customer satisfaction, we want you on our team!

Roles & Responsibilities

• Greet and engage with customers, creating a welcoming atmosphere.
• Deliver high-quality customer service in line with our service standards.
• Prepare beverages and food according to our unique recipes and procedures.
• Serve food and drinks efficiently, ensuring an enjoyable dining experience.
• Possess in-depth knowledge of the menu to recommend items.
• Follow standard operating procedures for food and beverage preparation.
• Perform cashier duties and manage financial transactions accurately.
• Set up workstations before shifts and maintain cleanliness in all areas.
• Monitor stock levels to ensure smooth daily operations while minimizing waste.
• Undertake any other duties as assigned by management.

Requirements

• Minimum 1 year of service experience preferred; however, training is provided for enthusiastic candidates.
• Strong work ethic, initiative, and a willingness to learn.
• Cheerful demeanor and excellent communication skills.
• Fluent in English; proficiency in additional languages is a plus.
• Ability to work both independently and collaboratively in a team.
• Flexibility to work shifts, including weekends and public holidays.

Additional Information

• Salary: Up to $2,800 basic + variable bonuses.
• Working schedule: 5 or 6 days alternating work week, including weekends and public holidays, with time off in lieu.
• Shift duration: 8 to 10 hours based on roster (Earliest shift starts at 7 am; last shift finishes by 7:30 pm).
• Work locations: Tiong Bahru, Cluny Court, Telok Ayer, Neil Road, ION Orchard, and East Coast.j

Job Responsibilities:

· Manage the daily operations of assigned facilities, including maintenance, security janitorial services and office systems.

· Manage facility budgets, ensuring that expenses are within budgetary parameters and track capital expenditures

· Oversee the planning and execution of improvement projects, including renovations and equipment upgrades

· Negotiate and manage vendor contracts, ensuring that all work meets quality and safety standards

· Administer the maintenance data and records for management report

· Develop and maintain positive relationships with internal stakeholders and external partners

Job Requirements:

· Degree/Diploma in Engineering/Technical or related field

· At least 3 years of working experience in facilities management

· Self-starter, good interpersonal and communication skills with a positive mindset

· Strong project management skills with the ability to prioritize and manage multiple sites/projects simultaneously

· Excellent analytical and problem-solving skills with the ability to make decisions and develop creative solutions to complex problems

1. JOB DESCRIPTION

Job Title

Customer Service Agent - Mandarin & English Communication

Occupation

CUSTOMER CALL CENTRE OFFICER

Job Description & Requirements

Job Description & Requirements

• 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Primary Skill: Customer Experience Management, Contact Centre, Call Centre

Experience Level: O Level Experience

Work schedule – 44 hours per week. 5.5 days

Shift: Candidate is expected to work on rotating shift

Shift timing: (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm

Work Location: Suntec

· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.

Mon to Fri - 8am to 5.30pm

Responsibilities:

- Responsible for daily basis service work and handling new installation projects and testing commissions for air-cooled and water-cooled chiller.

- Routine servicing of Commercial Chillers (Air-cooled & Water-cooled chillers) onsite.

- Routine duties includes maintenance, troubleshooting and repair to commercial chillers, AHU, FCU, VRV CRAC, VRV Systems, including tear down and rebuild (overhauling).

- Able to read specifications and drawings by contractors.

- Inspecting and testing systems to verify system compliance with plans and specifications and to detect/locate malfunctions.

- Organise and keep up with records and report all faults, deficiencies and other unusual occurrences, as well as the time and materials expended on work orders.

- Responsible for adjusting system controls to settings recommended by manufacturer to balance systems handling for all types of refrigerant.

Requirements:

- Diploma/Degree in Mechanical Engineering

- Minimum 2 years of technical experience with knowledge in air-conditioning, Chiller, ACMV or HVAC systems

- Resourceful with good analytical and interpersonal skills

- Strong communication skills

- Good team player with ability to lead and multi-task

- Possess Class 3 driving license will be an added advantage

Position: Baker cum Service Crew

• Salary: $2300-$3000 + Commission
• Working days & hours: 6day 10hour rotate shift
• Location: Katong (upcoming new outlet)

Requirements:

• Training is provided for food handling and service

Job Scope:

• Sales and serving customers
• Inventory management
• Baking cakes and pastries
• Washing / cleaning dishes and premises
• Keeping premises clean
• Making pancakes (min jiang kueh)
• Any other ad hoc duties

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279