Job Purpose

This position is part of the Client Service team and the main responsibility is to provide daily customer support for the whole spectrum of our transaction banking products. The candidate will also be expected to undertake end to end SMAR&TS onboarding process from platform explanation to user training.

Job Responsibilities

• To provide daily client service for our transaction banking products
• To conduct investigation into client’s issue working with other stakeholders
• To be responsible for end-to-end process of SMAR&TS customer on-boarding
• To cross sell and expand client’s usage of our transaction banking products

Job Requirements

• University degree or equivalent
• Preferably with relevant banking experience and/or experience in the provision of client support
• Relevant knowledge in transaction banking client service
• Relevant knowledge in internet banking platform
• Good communication skills and proficiency in Japanese language as the incumbent will need to interact and provide client service support to Japanese corporates and communicate with them in Japanese
• Analytical, good presentation skills and service oriented.

SEEKING EXPERIENCE F&B SERVICE CREW FOR THE FIRST PRADA CAFE IN ASIA!

3 months Contract F&B x12 (Start 5 Dec 24)

• Assist in Opening and closing the café
• Attend to customers & their needs, engaged conversations with customers, etc.
• Taking orders, welcoming customers, and providing information about menu items, specials, and events.
• May required to share information about company new / limited edition products
• Cleaning tables, floors, equipment, and other areas to maintain a clean and hygienic environment
• Restocking, tracking inventory levels, and advising management of low stock
• Comprehensive Training will be provided as the high end boutique inside Café concept is different from normal cafe

Requirement:

• Tertiary Education with good communication & interpersonal skills
• Well-groomed, customer service oriented, composed, patient etc.
• Able to commit minimum 2 months as training will be provided
• Preferably some F&B or guest relations experience in high end hospitality industry
• Possesses Food Hygiene Cert a plus
• Contract will be extended for good performers

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

-Ensure the daily service operations are properly executed and performed
-Work with fellow team members to ensure a good and conducive working environment
-Assist the supervisor in the proper running of the stations

• Passion to serve
• Able to work at a fast pace under pressure
• Positive attitude and responsible
• Good attention to detail
• Able to work in a team

Position: CS Executive (1 year contract) - (with potential for renewal)

Starting Salary: $3000 - $4,000

Working Days: 5 days (Mon - Fri)

Working Timing: 8:30am – 5:30pm

Working Location: North Bridge Road 179094

The Customer Service Executive is part of the customer service team running the order-to-cash flow, with key focus on ensuring internal and external customers are taken care of in a timely manner. Other working partners include other functions within the office, 3PL warehouse and so on.

Job Description:

• Hands-on processing and ownership of full order-to-cash function for varied customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Ensure timely booking of customer orders (issuance of PI/contracts) in line with SLA to customer.
• Managing letters of credit (LCs) and ensuring compliance when negotiating through bank.
• Communicate updates to customers in any event of adjustments to supplies/shipment schedules. Have good understanding for First Expire First Out (FEFO) rule on inventory utilization, as well as shelf-life & expiry dates of materials
• Review allocation plans with countries where needed and issue pick lists to our 3rd party warehouse
• Responsible for clean shipping documents for drop shipments from our production plants.
• Meticulous preparation of final set of shipping documents in line with customer and/or LC
• requirements, for submission to bank.
• Ensure all necessary documents are available (invoices, CN/DN, freight bills, etc.) and submitted to finance at month end.
• Communicate order status to country sales teams on periodic basis.
• Ad hoc tasks/duties that may be assigned as and when necessary.

Job Requirement:

• Diploma/Degree in relevant field
• Experience in managing OTC for customers around the region
• Possess strong working knowledge and negotiation of Letters of Credit via banks.
• Understands a variety of other payment terms such as open account, D/P (Documents against Payment), D/A (Documents against Acceptance), T/T (Telegraphic Transfer).
• Have experience in SAP R3 or S4 Hana.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Job Description

1. Provide overall support in operations, such as office/sales/inventories admin duties.

2. Handle inbound inquiries and feedback to customers via phone, walk in, emails and social media platform.

3. Assist and co-ordinate in online events, on-site training/exhibitions, etc.

4. Preparing the event and monitoring/increase the number of sign-up rates.

5. Assists in reminder and follow up.

6. Assist in setting up of rooms for event and zoom call.

7. Maintain customer records by updating account information.

8. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.

9. Processing order, sales invoice, and admin filing.

10. To support any ad-hoc project assigned by Management.

5 working days per week, you may require covering weekend events, training or exhibitions.

You are entilted weekend allowance and Sales Commission!

Requirement:

● Proven work experience as a sales and marketing executive.

● Knowledge of modern marketing techniques.

● High-level communication and networking skills.

● A passion for sales.

● Understanding of commercial trends and marketing strategies.

● Strong communication skills and interpersonal skills.

● Good command of English (written and spoken).

● Good Personality, self- motivated & Independent

● Must be Computer literate (Microsoft office, PowerPoint, Words and Excel)

● Ability to work well under pressure, hands on and self-starter.

● Able to muti-tasks and work in a fast-paced environment.

Benefits:

• Basic Salary up to $2,100 with yearly increment based on performance.
• $100 monthly transport allowance
• $5 Meal Allowance per working day
• Night shift allowance of up to $400 per month
• Medical and Dental Benefits
• Company transport provided
• Birthday Ang Pao
• Career Advancement Opportunities

Job Description and Qualification:

This is a full time role for a Service Crew (Karaoke) located in Islandwide. Our client is Singapore's largest and first themed karaoke chain. This position includes handling phone reservations and inquiries, greeting and directing guests to their rooms, and managing orders for food and beverages. The position also requires basic technical support, such as checking microphones and karaoke systems, while maintaining a clean and safe environment. The ideal candidate should be able to work independently, communicate effectively with the team and management, and maintain a neat appearance. Additionally, they should be comfortable handling alcoholic beverages and be ready to take on other duties as assigned by their supervisor.

Qualifications:

• Entry level are welcome
• Training will be provided

Benefits:

• 5 days work week + 1 month 1 saturday
• Monday to Friday (8.45am to 5:30pm)

Job Description:

This is a contract role for a Customer Service Admin located in Tuas. Our client is one of the licensed warehouses, specialised in handling and storage of dutiable cargo like alcoholic beverages and tobacco.You will be responsible for interacting with customers through phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints. It requires listening to customer concerns, investigating issues, and proposing timely and satisfactory solutions. Developing a thorough understanding of the company's products or services is essential to provide accurate information. Additionally, processing customer orders, entering them into the system, and ensuring timely delivery are key responsibilities. Using computer systems to access customer information, process orders, and respond to inquiries is also a vital part of the job.

REQUIREMENTS:

• Entry level are welcome
• No experiences required

• Well Established Company
• Basic $2000 - $2500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tuas
• Working days: Monday to Friday
• Working hours: 8am – 5.30pm
• Training provided for those without/lesser experience

Job Responsibilities:

• Handle customer’s enquiries via email or phone calls
• Generate quotations and process purchase orders
• Advise customer on products and services related information accurately
• Attend to any questions or queries related to company’s product
• Manage purchasing related matters as per customer’s queries
• Work closely with Service Engineers for any job task related
• Any other ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec and/or Diploma in Business or Engineering or any relevant field
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

• MNC Company
• Salary $2000 - $2500 + Allowances + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working days: Monday to Friday
• Working hours: 8.30am – 5.30pm
• Training provided for those without/lesser experience

Job Responsibilities:

• Responding to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement
• To trouble-shoot and repair any system abnormality during maintenance service call at the customers’ premises
• To supervise and control sub-contractors’ work quality for maintenance work
• To render technical support to the other departments’ staff
• Any ad hoc duties as assigned

Job Requirements:

• Possess minimum Higher Nitec and/or Nitec in Electronics and/or Electrical Engineering or relevant field
• Possess Class 3 Driving License will be an added advantage
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

• MNC Company
• Basic $3500 - $4000 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Working days: Monday to Friday
• Working hours: 8.30am – 5.30pm

Job Responsibilities:

• Perform regular maintenance and carry out diagnostic analysis for trouble shooting and repair work
• Handling of measurement and detection equipment for military and homeland security
• Handle sales product enquiries
• Manage post-sales delivery of equipment
• Prepare basic reports
• Any other tasks assigned by superior

Job Requirements:

• Possess minimum Higher Nitec and/or Diploma in Electronics and/or Electrical Engineering or relevant field with 2-3 years of relevant experience
• Possess IT software installation and configuration skills will be an added advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities:

• Helps the sales team to achieve their targets
• Responsible for the autonomous customer care and overall sales support for the assigned markets and the accomplishment of the connected routines (respectively quotations, orders etc.) and all correspondence implementing the given communication- and information systems
• Independently preparing quotations and control margins and controlling the sales performance of the dedicated accounts
• Responsible for the administration and update of all databases and the filing system
• Responsible for the control of the order processing including backorders in accordance with the responsible sales-, procurement-, disposition- or Guarantee Management manager whether located in Singapore or Germany
• Responsible for the prompt return (to the superior) of all customer- and market information
• Creation of sales related evaluations in accordance with the sales manager/analyse markets/check market trends
• Assisting the sales manager (or junior sales manager) and the customers while implementing marketing instruments in consultation with the marketing department in the headquarters
• Support of the sales manager, general manager for upcoming business trip/join or individually travel to markets
• Participation in projects and documentation of the results
• Training of new sales coordinators
• Independent compliance of all duties which are listed in the manual sales overseas
• Autonomous contribution in the quality management process (suggestion system) and active participation in training programs
• Responsible for the rapid realization and control of all assigned tasks
• Backup for Shipping Logistic

Requirements:

• Diploma/Degree in any discipline
• Min 2-3 years of relevant experience as a sales coordinator
• Experience in Navision or SAP
• Ability to work under pressure in a fast-paced and multitask environment
• Positive work attitude and a high level of energy
• Able to commerce work immediately or within short notice

Job ID: QXW36XYY

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740 / 9640 5305

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Job Description:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Provide quality customer service to patients
• Assisting in all day-to-day administrative duties.
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Description:

• Providing assisted enrolment to patients
• Guiding patients to enrol through HealthHub app for patients with Singpass
• Assisting patients to enrol through National CRM for patients without Singpass
• Onboarding patients, including booking of Health Plan related appointments (doctor consultation and care coordinator appointments).
• Tagging patients on Queue Management System (QMS)
• Answering patients’ queries
• Any other matters assigned by the operations manager/operations executive at the clinic, or head office operations team.

Qualification:

• Min N/O level/Nitec/Diploma holder

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Attend to patients and perform front-desk duties such as patient registration, appointments, billing, etc
• Chaperon and assists doctors during consultation
• Process insurance admin claims
• Data entry and administrative work
• Able to apply basic patient care
• Assist clinic manager with day-to-day clinic operations
• Any other duties as required

Requirements:

• Minimum GCE ‘N’ level
• Candidates who have prior experience as clinic assistant
• Comfortable with working in fast-paced environment
• Excellent customer service skills
• Able to commit to the below working hours

Working hours:

Mon to Fri: 9am-5.30pm (with 1 hour break), Sat: 9am-1.30pm

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Alvin Lee Peck Keong
CEI No.: R1104781
Recruit Express Pte Ltd, EA License No.: 99C4599

Job Responsibilities:

• Provide excellent customer service to the patients
• Serving of food and drinks to patients and clearing it once patients have finished their meals
• Checking food served against patient meal orders
• Assist in inventory management
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Assist nurses to meet patient's nutritional needs
• Maintains levels of confidentiality and discretion of the patients.
• Any other ad-hoc duties as assigned by Manager

Qualification:

• Min N/O levels/Nitec/Diploma Holders

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!
Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Responsibilities:

• Approaching in store shoppers to promote the app to them
• Guiding customers on how to use the app, ensuring that the customer knows how to use it
• Answering questions given by customers
• Troubleshooting technical issues

Job Requirements:

• Minimum GCE N / 'O' level/ NITEC/Diploma in related field
• Good interpersonal and communication skills.
• Ability to organise, plan and implement
• Good communication and interpersonal skills
• Meticulous, Independent, able to multi-task and follow-through with minimum supervision

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

Service Engineer / Technical Specialist | 5 Days | Up to $3k | Loyang

Location: Loyang Industrial Estate
Working Days: Mon - Fri
Working hours : 830 a.m. to 530p.m.
Salary : $2,500 - $3,000

Requirements

• NTC2 / Diploma in Electronics/Mechanical/Mechatronics Engineering
• Preferably with experience in Vacuum Technology and/or Wafer Testing.
• Training provided
• Travelling required.

Responsibilities

• To provide support and application for Wafer Sort & Testing Related Equipment.
• Service & Calibration of Hi Vacuum Pumps and related equipment for the semiconductor industry.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Marine Service Engineer

Salary : $2,000 - $2,800 basic + OT + Allowances (Gross Salary $3,000 - $4,000)

Working days: 5 days (Mon- Friday)

Working hours: 8am - 5pm

Office location: Boon Lay

Working Location: On board ship

Job Description

• Conduct periodic inspections, repair, service and maintenance of marine equipment to ensure reliable
  operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.

Requirements:

• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Job Responsibilities

• Customer support for Domestic as well as regional
• To arrange service visiting, install, repair, troubleshooting, and re-location on site.
• To set up and dismantle equipment for demonstrations.
• To conduct equipment familiarization training for users.
• To answer service enquiries.
• To attend user’s meetings.
• To install and commission new equipment at customer’s sites.
• To practice and enlightenment for Customers satisfaction in service team.
• Service administration
• To prepare service quotations, contracts, report, and invoice.
• To arrange spare parts from suppliers.
• To send / deliver repair item and spare parts.
• To collect equipment for in house repairs.
• To deliver new equipment to customers.
• To attack and pursue outstanding debts.
• To send faulty parts to vendors for checking and testing.
• To furnish technical information and quality report to Principal

Qualifications and Criteria

• Min Diploma in science or Engineering
• Min 1 to 2 year of servicing exp in medical or lab devices

Lifescience MNC

Office hours Mon to Fri

Up to $3.3K (Basic)

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

• Well Established Company
• Basic $4000 - $5500 + Allowance + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Working Days: Monday to Friday
• Working hours: 8.30am to 6pm
• TRAINING PROVIDED

Job Responsibilities:

• Planning / Assign sub-contractors and manpower for the maintenance work and from project handover
• Supervising & Managing of Sub-contractor to carry maintenance & servicing works
• Plan and schedule Preventive Maintenance
• Perform routine check, system back-ups & restoration, troubleshooting and upgrading / improvement of system to ensure optimal functioning of BMS/DCS/PLC/SCADA System
• Record servicing & maintenance data and generate service report
• Provide Technical / Operational guidance, engineering solution to the Maintenance Site Facility Management
• Others ad hoc duties as assigned

Job Requirements:

• Minimum Diploma or Degree in Mechanical / Mechatronic / Electrical Engineering or equivalent
• Knowledge on BMS / PLC / HVAC will be a plus point
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Performs inspections, testing and troubleshooting on electrical & mechanical of marine hydraulic systems.
• Performs preventive maintenance procedures on equipment.
• Carry out repairs on various marine products, both mechanical & electrical systems on Marine and offshore installations.
• Prepare reports from attended jobs.
• Participate in vessel dockings and work at shipyards.
• Adhoc duties as assigned.

Requirements:

• Diploma in Mechanical/ Electrical or Marine Engineering.
• Knowledge in PLC based control systems and/or Hydraulic systems.
• Automation or instrumentation experience an advantage
• Prefer 2-3 years of experience in Marine Hydralius System.
• Possess good initiative, customer oriented and action oriented.

West/Tuas Area (Tpt Pick up at CCK MRT /Boon Lay Mrt)

5 days work week

European MNC

Interested Applicants, kindly email your detailed resume to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Attention: Audris Teo / EA Personnel No: R1102063

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Annual leave up to 14 days for first year (pro-rated for incomplete year of service).
• Add 1 day per year till maximum of 18 days.
• Duty Allowance Amount - $250 for working on Saturday and $300 for PH on weekdays.
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefit Up to $250 per year

Job Description:

This is a full time role for a Customer Service Assistant located in North Bridge Road.Our client is the leading manufacturer and distributor of components for Factory Automation, Press Die and Plastic Mold, Electrical & Wiring Parts, Tools and MRO items.

You will be responsible for handling and processing a large volume of quotations and sales orders, ensuring they are completed within the target time. This includes verifying and correcting any part number errors in the orders. You will also manage customer inquiries, responding promptly and professionally via phone, email, and web chat.

In addition to processing claims related to shipment delays, defective items, or incorrect pricing, you will work closely with internal and external stakeholders to resolve any issues with customer orders, such as requesting lead time changes from suppliers.

Qualifications:

• Minimum o level
• Minimum 1 years relevant working experience
• Able work in a high volume and fast-paced environment

• Well Established Company
• Basic $3000 - $3800 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working day: Monday to Friday
• Working hours: 8.15am to 5.15pm

Job Responsibilities:

• Responsible for outdoor and indoor repair work of all cleaning products
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Any ad hoc duties as assigned

Job Requirements:

• Possess at least a Professional Certificate/ Nitec in any Electrical & Electronic or Mechatronics Engineering or relevant qualification
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.