Our client, a leading global card payment company is looking for candidate to join them as Customer Service (hotline) Assistant Manager.
Key Responsibilities:
· Handling correspondence from Head quarters
· Support card member by providing tourist and local information, reservation work and assistance with all credit card related matter
· Always follow up on requests made by customers
· Deal with all enquiries as well as complaints made by customers in a professional and courteous manner on the telephone, online via Line or via email.
· Keep current promotion, tourist and local information provided for the card member up to date
· Carry out the Sales promotion by offering good and attractive privileges or information to the card member (year-long offer)
· Maintain and improve the relationships with current merchants and establish the relationships with new merchants
· Manage the day-to-day operation of Lounge
The ideal candidate will possess the following:
· Experience in the hospitality industry
· Excellent customer service skill and ability to handle demanding customers
· Good knowledge of all tourists related requirements and credit card matter
· Intermediate PC skills
· Good negotiation and communication skills in Japanese as the role involves dealing with Japanese clients
· Good writing skills
If you believe you fit the requirements for the role, please click APPLY NOW or drop an email to [email protected]. Only shortlisted candidates will be notified.
Data provided is for recruitment purposes only Business Registration Number: 200611680D. License Number: 10C5117 EA Personal Registration Number: R1874269.