• Position : Customer Service Officer (Must be from PCB/ Electronics/ Semicon Industry)
• Location : Marymount
• Working hours : 5 days a week; Mon-Fri 8.30am -6pm (Currently WFH every WEDNESDAY)
• Salary (commensurate with experience) : Up to $4500 + AWS + Performance Bonus
• Duration : Perm
• Industry : PCB/Electronics/Semicon Industry

Main Responsibilities:

• Monitor Customer’s order processing and closure.
• Generate Weekly and Monthly Report using MS Excel.
• Check on WIP of PCB to ensure all orders are taken and progress in time. Must monitor closely of the WIP in order to have clear information providing to Sales Personnel or Customer at all time.
• Follow up and receive Customer’s PO before sending to Thai Factory
• Ensure all ETA/Delivery Date are met as per Customer’s request.
• Liaise Customer Window User in Thai Factory on the PCB Status.
• Develop good working relationship with Customer and Thai Factory Personnel to achieve objectives within timescales.
• Provide Sales Support on administration work to your Sales Personnel.

Requirements:

• Preferably at least 1 years experience as Customer Service Officer in PCB/Electronics/Semicon industry
• Min 'O' Level or Diploma holder
• Bilingual in English and Mandarin to converse with Mandarin speaking associates

Email to: [email protected] or call me at: 6398 5689 for more information.

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Responsibilities:

• Provide patients and visitors with direction and assist with their enquiries/requests at the Concierge counter
• Ensure smooth traffic flow at the lobby and at the driveway
• Ensure admitting patients are sent to the room as soon as possible
• Ensure discharging patients are fetched as soon as possible and coordinate limousine pick-up
• Liaise with florist and other departments for the offering of fruits/flowers gift/arrangement
• Make specialist referral appointments for walk-ins

Requirements:

• Min A Levels
• Customer Service exprience would be an advantage

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

• Working Location: Jurong Pier Road - Boon Lay
• Working Days: Monday – Friday
• Working Hours: 8:30am - 5:15pm
• Salary range: SGD 3,700 to SGD 5,000 monthly, 13th month, SGD 250 transport allowance

Specific Responsibilities

• Standby support and 24/7 emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Different shifts available
• AWS AND VB PROVIDED
• Air conditioned environment
• Any 5 days work week

Job description:

• Answering customer queries and acceding to their requests if any
• Handling of documentation and other administrative duties assigned
• Other Ad hoc duties assigned

To apply, please send in your resume to [email protected] with the following details:

• Name
• Residential Location
• Resume
• Current status
• Availability (from when to when)

EA License No: 04C3537
EA Personnel No: R23117142
EA Personnel Name: Estele Chai

Programme Executive

Working days: 5.5days

Working Times: Monday - Friday (9am to 6pm) Saturday (9am -1pm)

Working location: Eunos

Salary range: SGD 2600 - SGD 3500

Job Details

As a Programme Executive, you will be part of the Centralised Programme Coordination Team, and will be responsible for ensuring that programmes are delivered in a consistent, effective, and efficient manner that meet the required standards of relevant policies and regulations.

Job Responsibilities:

• Plan, organise and conduct active ageing programmes to the elderly in the community.
• Ensure that programmes meet the required standards and achieve the desired outcomes of client engagement
• Implement new programmes and/or services for service users based on needs.
• Conduct programme evaluation to gather feedback for all regular programmes
• Identify areas of improvement and initiate enhancements/improvements.
• Coordinate and manage stakeholders communications for programmes and services.
• Guide volunteers in executing programme activities.
• Manage programme budgets and resources.
• Work with other organisations to execute programmes.

Job Requirements

• Diploma in any discipline
• Experience in programme coordination, preferably in a social service or healthcare setting

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Programme Executive

Working days: 5.5days

Working Times: Monday - Friday (9am to 6pm) Saturday (9am -1pm)

Working location: Eunos

Salary range: SGD 2600 - SGD 3500

Job Details

As a Programme Executive, you will be part of the Centralised Programme Coordination Team, and will be responsible for ensuring that programmes are delivered in a consistent, effective, and efficient manner that meet the required standards of relevant policies and regulations.

Job Responsibilities:

• Plan, organise and conduct active ageing programmes to the elderly in the community.
• Ensure that programmes meet the required standards and achieve the desired outcomes of client engagement
• Implement new programmes and/or services for service users based on needs.
• Conduct programme evaluation to gather feedback for all regular programmes
• Identify areas of improvement and initiate enhancements/improvements.
• Coordinate and manage stakeholders communications for programmes and services.
• Guide volunteers in executing programme activities.
• Manage programme budgets and resources.
• Work with other organisations to execute programmes.

Job Requirements

• Diploma in any discipline
• Experience in programme coordination, preferably in a social service or healthcare setting

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive, Air Freight to join their warehouse team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities of Customer Service Executive, Air Freight:

• Handle export inquiries and coordinate collection arrangements with shippers.
• Liaise with sales, destination offices, and finance for approvals, rates, and payment matters.
• Work with Vendor Management, air freight planners, and import teams for shipment logistics.
• Manage export permits and coordinate with the warehouse for cargo handling and storage.
• Provide shipping instructions in collaboration with the export operations team.

Requirements:

• Diploma or Degree in Supply Chain or related field
• Min 1 year of experience in Air Freight Operations
• Comfortable to work with alternate Saturday

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Job Responsibilities:

• Approaching in store shoppers to promote the app to them
• Guiding customers on how to use the app, ensuring that the customer knows how to use it
• Answering questions given by customers
• Troubleshooting technical issues

Job Requirements:

• Minimum GCE N / 'O' level/ NITEC/Diploma in related field
• Good interpersonal and communication skills.
• Ability to organise, plan and implement
• Good communication and interpersonal skills
• Meticulous, Independent, able to multi-task and follow-through with minimum supervision

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

You will be part of a dynamic start-up team to plan, design, develop and construct new patient-centric healthcare facilities. These facilities are envisioned to serve the projected needs of our residents in the coming years and beyond 2030, and are expected to cater for operating theatres, short-stay wards and specialist outpatient clinics at minimum.

This role provides a rare and meaningful opportunity to contribute towards shaping the healthcare landscape in Singapore and positively impacting the future health of our residents. You will be part of a team working closely with clinical and operational stakeholders to ensure the plans for their services are well drawn-up and that opportunities to improve current processes or innovate have been considered. Working with the team, you will collectively ensure that the new healthcare facilities are designed to support these plans in the long run.

Your work will include, but is not limited to the following:

• Supporting our clinical stakeholders in strengthening the case for how their respective services can meet the expected care needs
• Reviewing with the core team the submitted proposals to identify key decision points, merits and/or gaps
• Keeping the workgroups/sub-workgroups informed of developments elsewhere within the hospital so their proposals can be adjusted in a timely manner
• Following up with stakeholders to ensure the overall project timelines are met

JOB REQUIREMENTS

• Recognised Bachelor's degree in any discipline
• Prior experience in the healthcare sector is an advantage but not a pre-requisite
• Highly driven and eager to acquire new knowledge and skills

Interested and qualified candidates , please send in your resume to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

• 5 days Mon to Fri 8am to 6pm
• $2800 - $3000
• Changi Biz Park (Expo MRT)

Job scopes:

• To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
• To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)
• To offer the management staff / external guests the choice of beverages available and assist to serve / arrange staff to serve accordingly.
• To check on meeting room set up standards, floral arrangements, and report facility faults
• To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
• To have a list of amenities and facilities in the neighbouring area of CBD including operating hours, telephone numbers, etc
• To assist in the booking of executive meeting rooms
• To provide taxi booking services
• To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
• To receive feedback from guests or staff on facilities and services
• To assist in overseeing events or VIP meetings at executive conference suite
• To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events
• To assist managing rooms and submit reports on weekly release
• To assist in handling common & executive meeting room enquiries by phone / email / Teams
• To manage common meeting room bookings:

Requirements:

• Minimally GCE ‘O’ Level
• Computer skills: Microsoft Outlook, Microsoft Excel, Microsoft Words
• With working experience as customer service executive is a plus

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

Yishun

Monday to Friday 9am to 6pm

Need to travel to China

Salary up $4000 (Salary commensurate with experience)

Japanese MNC

Semicon industry

Duties and Responsibilities
Service matters:
- Liaising directly or indirectly with external customers in Singapore or other countries for any service/ technical related matters.
- Account Management directly or indirectly be it technical or support related matters.
- Respond to customer sites when require.

Operations matters
- Inventory control such as controlling the movements of the spare parts in the store and monthly stock-taking of part etc.
- Issue Service order / Service report / Quotation to either appointed agent or customers.
- Prepare and update all service reports to be submitted weekly for any service tasks or response carried out.
- Liaising with external vendors, customers and Headquarter on any related issues and enquires.
- Impart machine/ service knowledge to peers so as to build up the service capability.
- Conduct demo/ trainings for customers / peers as and when require.
- Able to provide service support overseas as require.
- All other related work as assigned by superior.

Requirements

• Diploma/Degree in mechanical/mechatronics or related engineering
• No experience can apply as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Responsibilities:

• Field servicing of compressors and pumps at client site
• Preventive and corrective maintenance of compressors
• Troubleshooting, testing and commissioning of compressors
• Installation work of compressors and pumps

Requirements:

• Possess Class 3 driving license
• Minimum 2 years of engineering field service experience
• Training will be provided

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or kindly send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Service Technician (Kitchen Equipment)

Working days: 5.5days

Working Hours: Mon-Fri 8am - 5pm, Sat 8am -12pm

Working Location: Hougang

Salary: Basic $2400 - $3000 + OT (When require)

Job Description:

• Install, service, and repair commercial kitchen equipment.
• Perform routine maintenance and inspections to ensure equipment operates efficiently and safely.
• Diagnose mechanical and electrical issues and implement effective solutions.
• Perform testing and inspection on finished goods for quality issues and perform corrective actions.
• Provide assistance and technical service requests to and by project clients.
• Other duties as assigned by management.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive, Air Freight to join their warehouse team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities of Customer Service Executive, Air Freight:

• Handle export inquiries and coordinate collection arrangements with shippers.
• Liaise with sales, destination offices, and finance for approvals, rates, and payment matters.
• Work with Vendor Management, air freight planners, and import teams for shipment logistics.
• Manage export permits and coordinate with the warehouse for cargo handling and storage.
• Provide shipping instructions in collaboration with the export operations team.

Requirements:

• Diploma or Degree in Supply Chain or related field
• Min 1 year of experience in Air Freight Operations
• Comfortable to work with alternate Saturday

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Service Technician

Salary: $2,500 to $3,000

Working Days: 5 days (9am - 6pm)

Office Location: Bukit Batok

Working Location: Singapore Islandwide - Client site

Main Responsibilities:

• Routine Maintenance: Performing regular inspections and preventative maintenance on BMS equipment and system. Ensuring that all equipment and systems operate efficiently to prevent breakdowns.
• Repairs and Troubleshooting: Identifying and fixing equipment and system level issues. Troubleshooting malfunctioning equipment and performing repairs to resolve issues promptly.
• Emergency Response: Handling emergency repairs, such as system breakdown or broken equipment. Responding quickly to maintenance requests from the Building Facility Team.
• Managing Building Systems: Monitoring the operation of building management systems (BMS), which may include HVAC, lighting, security, and fire protection systems. Adjusting settings and controls as necessary to maintain optimal building conditions.
• Performing replacement/ A&A work requested by building FM Team upon receive of Job confirmation.
• Record-Keeping and Reporting: Documenting completed maintenance tasks and repairs in logs or maintenance management systems. Reporting major issues to supervisors or management for further action.
• Compliance and Safety Standards: Ensuring compliance with local building codes, safety regulations. Following safety protocols for handling hazardous materials, using protective equipment, and working in potentially dangerous environments.

Experience and Qualifications Required:

• Diploma/Degree in Mechanical Engineering or Electrical Engineering or any related discipline
• At least 1~3 years of working experience in construction or retrofit projects in BMS/ACMV/Electrical/ELV Technical skills in Building Management System, low voltage electrical works.
• Hands on repair and maintenance skill is a must

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 3 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Mon - Thu: 8.30am - 5.30pm | Fri: 8.30 - 5pm
• Redhill
• S$ 2,500 - 3,500

Responsibilities:

• Handle day to day operations and transaction in the forwarding area
• Arrange bookings for shipping documents e.g.shipping orders, shipping notes, B/L etc
• Ensure timely dispatch of shipping documents

Requirements:

• At least 1 - 2 years of relevant experience

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Working location: Orchard / Paya Lebar

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Respond promptly to customer inquiries through phone, email, chat, and social media
• Address customer concerns and provide accurate information about products and services
• Building and keeping a good rapport with customers and fully comprehending their needs
• Ensuring that client information is updated and reviewed, including contact information, birthdays, and Social Security numbers
• Maintaining knowledge of current services to provide clients with accurate information
• Setting up appointments or contacting clients after their initial encounter with a salesperson and helping the sales team to boost output
• Finding new clients through participating in networking events and trade exhibits
• Prepare reports on customer service activities, trends, and performance metrics
• Participate in team meetings, training sessions, and performance reviews

JOB REQUIREMENTS

• Minimum Diploma and above
• Ability to handle high-volume customer interactions and remain calm under pressure
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

The Client Service Associate is part of a dynamic team providing concierge-level customer service and patient care at Minmed Health Screeners. The Client Service Associate is an important touch point and a service ambassador when patients attend for Executive Health Screening.

Role & Responsibilities:

• Provide a high level of customer care to patients who arrive for Executive Health Screening
• Manage patients' enquiries and appointments in a professional manner
• Provide information to guide patients towards an appropriate choice of screening packages
• Assist with clinical procedures, including but not limited to measurement of blood pressure and body mass index, conduct of eye test, ECG and other biometric measurements
• Prepare medical reports and process medical results in accordance to protocols in an expedient manner
• Keep proper clinical records in line with requirements of MOH
• Maintain good housekeeping and perform other duties which may be assigned

Requirements:

• Diploma education
• Experience in healthcare or clinic setting advantageous
• Applicants with Hospitality background is an advantage
• Good interpersonal and communication skills
• Strong customer and service oriented posture
• 6 working days

COMPANY BACKGROUND

Company manufacture and provide repair & service of Air-conditioning Chiller. Our customers are from building and construction industries.

Position : Chiller Maintenance & Service Technician

Responsibilities:

· Able to Perform servicing and maintenance on chiller

· Able to Repair and troubleshooting on chiller will be an advantage but not essential.

Requirements:

· ITE/NTC from local technical institution

· Able to communicate well verbally and in written form.

· Team player

· Willing to work overtime

· Those without experience or qualification will also be consider

* Benefits: Medical, insurance, dental

* 5.5 working days

Mon to Fri : 8:30Am to 5:30Pm

Sat : 8:30Am to 12:30Pm

* Salary : $2500 to $3500

Lin Stephanie

EA Registration Number: R23118908

EA Licence No: 23C1729 ( SHR Global Talent )

This role is to provide excellent customer service standards to guests at Brotzeit® restaurant establishments and ensure that guests’ dining experience exceed expectations.

Main Duties and Responsibilities

• Welcome guests in a warm and friendly manner.
• To provide excellent customer satisfaction through exceeding expectations of guests.
• To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.
• To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).
• Maintain a high level of customer service by embracing the 8-Steps of Service Excellence as per QSC standards.
• Perform day to day pre-opening and closing activities as per SOPs.
• To adhere to service SOPs.
• Ensure that food hygiene and safety standards are maintained and comply.
• Perform general housekeeping and equipment maintenance duties.
• Report on time, in proper uniform and grooming standard.
• Work together with other team members to provide good quality service.
• Execute any other duties as assigned.

Job Requirements

• At least 1 year of experience working in customer service
• Possess good command of English
• Minimum GCE “N”/”O” level, customer service certificate or certificate in any relevant fields
• Friendly, cheerful and able to work under pressure and in a high-volume environment
• Great team player and customer service oriented
• Possess strong initiative and integrity

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. Job roles and responsibilities may be revised from time to time to support business growth and need.

Benefits

• AWS & sign-up bonus up to $700
• 5-day work week, 44 hours
• Work-life balance (flexi timings - 20hrs or 30hrs/wk)
• Staff discount up to 25% and staff meal provision
• Outpatient medical consultation benefit
• Clear and rapid career progression
• Supportive leaders, managers and great colleague
• Birthday gift

We regret that only shortlisted candidates will be notified. Positions will be commensurate based on experience.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Mon - Fri 8:30 a.m. - 5.30 p.m.

Sat 8:30 a.m. - 12:30 p.m

( Alternate Saturday )

Job responsibilities

• To be responsible for the preparation of report required by principal and internal stakeholders

• Be responsible on minutes taking and timely submission.

• To coordinate with internal stakeholders on related matters (e.g. Finance, Human Resource Department, etc.)

• To be in-charge of ensuring documents are being submitted timely with compliance to principal and company guidelines.

• Taking ownership of tracking Work in Progress status, follow up and update status to HOD.

• Preparation of the WIP summary for monthly meeting.

• To be familiar with warranty processes and ensure company adhere to warranty policies and guidelines,

• Ensure all repair orders and invoices are kept in order.

• Any other duties or tasks that are assign by Service Manager whenever needed.

Job requirements

• GCE ‘O’ Level or GCE ‘A’ Level/ Diploma

• 3 years’ experience in relevant industry

• Self-motivated and able to work independently.

• Quality orientation

As a Passenger Service Associate, you play a vital role in creating a pleasant experience for passengers’ departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition.

Key Responsibilities:

• Checking in passengers

• Service ambassador to assist and guide passengers on the use of Self Service Kiosk and Auto Bag Drops

• Gate handling duties including communicating with airline crews and coordinating departure activities with various departments

• Guiding and escorting transit passengers from arrival gate to Transfer Holding Area (vice versa)

• Assisting passenger who require special assistance

• Any other Ad-hoc duties assigned by your supervisor

Requirement

• Minimum GCE ‘O’ Level or equivalent

• Able to perform rotating shift work including weekends and public holidays

• Customer Oriented and a good team player

• Comfortable with using computer

• Able to converse and write in English confidently

Working Location:

Terminal 4

Work Timings:

Rotating Shifts (Morning, Mid and Overnight)

Timing will vary depending on operational needs