Job Description:

We are seeking a professional and customer-focused Front of House Manager to ensure our guests have an outstanding dining experience.

Key responsibilities include:

• Overseeing daily front-of-house operations

• Training and supervising service staff to deliver exceptional service

• Handling guest feedback and resolving complaints effectively

• Ensuring compliance with service standards and safety regulations

• Managing rosters and staffing requirements

Job Requirements:

• Minimum 3 years of experience in a similar role within F&B

• Diploma in Hospitality or related field preferred

• Excellent interpersonal and communication skills

• Strong organizational and leadership abilities

Application Instructions:

Interested candidates are encouraged to apply by submitting the following:

• Updated resume detailing work experience and qualifications.

• A cover letter highlighting relevant experience and skills.

Submit your application via the MyCareersFuture portal or email [email protected]

We are committed to offering equal opportunities and encourage applications from local candidates to support workforce diversity.

Job Description

IT Support Desk Engineer plays a critical role in ensuring the smooth operation of an organization’s IT systems, hardware, software and operational devices. The role will serve as the first point of contact for end-users experiencing technical issues, offering remote or onsite support, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction.

Skills

• Proficiency in troubleshooting Windows operating systems.
• Familiarity with Active Directory, Microsoft 365 & MS office products.
• Basic understanding of networking (TCP/IP, DNS, VPN).
• Experience with ticketing systems (like ManageEngine-ServiceDesk or Similar).
• Any Windows Server knowledge will be added advantage.

Education
• Diploma or bachelor’s degree in computer science, Information Technology, or a related field.

Experience
• Minimum 3 years in an IT support or helpdesk environment preferred.

EA Number: 11C4879

• Full Stack Development: Design, develop, and maintain scalable Java-based applications using Spring Boot and other Java frameworks.
• Backend Development: Implement and optimize server-side logic, ensuring high performance and responsiveness to requests from the front-end.
• Frontend Development: Work with front-end technologies to create dynamic and responsive user interfaces.
• Database Management: Develop and manage complex queries and stored procedures using Oracle Database, ensuring data integrity and security.
• System Integration: Collaborate with cross-functional teams to integrate different modules and systems seamlessly.
• Code Review & Optimization: Conduct regular code reviews and optimize existing code to improve application performance and maintainability.
• Troubleshooting & Debugging: Identify, troubleshoot, and resolve complex software issues in a timely manner.
• Documentation: Create and maintain detailed technical documentation to support the development process.

Mandatory skills

• Full Stack Development: Proficient in both front-end and back-end technologies, with a focus on Java Full Stack development and enterprise security best practises
• Java/J2EE: Strong expertise in Java programming and J2EE architecture.
• Spring Boot: Extensive experience in using Spring Boot for developing microservices and RESTful APIs.
• Oracle Database: Solid experience with Oracle databases, including writing and optimizing SQL queries.
• Front end technology skills – ReactJS or AngularJS experience

Desired/ Secondary skills

• Experience in Unix / Linux / Mac environment
• Exposure to cloud environments / AWS & DevOps tools and techniques
• Strong problem-solving skills and the ability to work independently and in a team environment.
• Excellent communication skills and the ability to work effectively with cross-functional teams.

Skill Details :

Java Full stack developers

• Java/J2EE: Strong expertise in Java programming and J2EE architecture.
• Spring Boot: Extensive experience in using Spring Boot for developing microservices and RESTful APIs.
• Oracle Database: Solid experience with Oracle databases, including writing and optimizing SQL queries.
• Front end technology skills – ReactJS or AngularJS experience

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Under 12 months contract, renewable
• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage. Timing between 8am to 8pm (non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Description & Requirements

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Job description:

We are looking for a dedicated and proactive Front of House individual to support our business operation. The ideal candidate will ensure smooth running of our kiosks and courts, provide assistance and to meet the needs of customers.

Responsibilities:

• Perform general administrative tasks such as check messaging system for bookings, responding to emails, and managing calendars
• Assist in preparing and organizing documents, reports, draft emails
• Maintain and update records and databases
• Provide excellent customer service to clients and visitors
• Handle inquiries and resolve complaints in a professional and timely manner
• Assist in managing inventory and ordering supplies
• Assist in organizing and coordinating events and functions
• Adhere to company policies and procedures
• Perform other administrative duties as assigned
• Serve finger food and drinks to customers
• Know how to use the beer tap

Requirements:

• Strong customer service skills with a polite, friendly and professional demeanour
• Proficient in MS Excel and other MS Office applications
• Excellent communication and interpersonal skills
• Basic knowledge of retail operations
• Level 1 food safety and hygiene certification is a plus (Food handling requirements)
• Ability to multitask and prioritize tasks effectively
• Ability to maintain confidentiality and handle sensitive information
• Must be eligible to work in Singapore
• Able to work from 10am-6pm, based on scheduling

If you are a self-motivated individual with excellent organizational and communication skills, love meeting people, enjoy sports, we would love to hear from you. Please submit your application along with your resume and cover letter.

Job Description & Requirements

Are you someone who possesses excellent communication skills with a positive attitude and an appetite for challenge and growth? If so, you might be a great fit for our company. Revolution is looking for a number of Front of House associates at our fitness studios located in Tanjong Pagar, Orchard Rd and Bugis.

Job Specifications:

• Serves customers by greeting, welcoming, and assisting them accordingly
• Keeps a safe and clean environment for our customers and staff
• Administrative work

Job Requirements:

• Able to commit 2-3 times a week and minimum 3 months (Part Time)
• Have initiative
• Responsible and professional
• Strong communication skills
• Organisational abilities
• Able to contribute positively as part of a team, helping out with various tasks as required

Your duties and responsibilities include:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our lodging facility available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments, practice of all governing regulations to lodging operations, compliance to PDPA, etc.
• ; and Any other duties as required by the Company or management.

Job Overview:

We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management for our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mandane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

• Minimum of 1 years of experience with IT support, including handling user queries and managing credentials.
• Proven experience in managing change management processes and verifying change details.
• Familiarity with CyberArk PAM (Privileged Access Management) solutions is a plus point
• Any experience in other Privileged Access Management is advantageous

Shift Flexibility:

• Must be available to work in shifts, including graveyard shifts, and provide 24/7 support as required.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Operation Hour Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

The Boarding Officer/Ship Agent (Operations) is the first point of contact for vessels arriving into the port and processes all necessary formalities and declarations in a timely manner to ensure smooth entry and departure of ships assigned. He/She ensures full compliance to statutory formalities and factual declarations. The Boarding Officer/Ship Agent (Operations) identifies bottlenecks to propose improvements to the organisation's workflow and assists with its subsequent implementation.

The Boarding Officer/Ship Agent (Operations) is expected to establish good relationships with the Ship Captain and Chief Engineer of the ship, and is an organised person who is able to juggle the demands of paperwork and on-site work. He/She may be expected to work irregular hours to cater to the different arrival times of ships, and cope with unanticipated events and tight work schedules.

· Acquire and allocate resources to support operations.

· Attend at sites to monitor cargo loading and unloading operations.

· Handle cargo documentations, invoices and inwards shipment.

· Identify and solicit prospective clients.

· Liaise with clients on status of cargo clearance.

· Liaise with local agencies on daily work matters.

· Monitor vessel arrival and departure.

· Optimise utilisation of resources.

· Prepare quotations and proforma disbursements as required by clients, ship-owners and shipping lines.

· Process all formalities and declarations in a timely manner to ensure smooth entry/departure of ships assigned.

· Propose workflow improvements to improve efficiency.

· Solve problems arising in the course of work.

· Supervise and guide Shipping Clerks (Documentation).

Looking for accounting officer with audit background.

The candidates must have LCCI level 2

Able to work independently and do full sets. Will be in charge of a few accounts.

• Prepare and maintain full sets of financial accounts, including balance sheets, income statements, and cash flow statements
• Handle monthly, quarterly, and annual closing processes
• Ensure compliance with accounting standards, tax regulations, and internal policies
• Reconcile accounts, prepare reports, and assist with audits
• Provide financial analysis and insights to support business decision-making

Job Description:

· Loan operation processing & documentations

· Prepare reports for Head office, MAS and etc. on a timely basis.

· Prepare credit review for existing borrower

· Conduct credit proposal/credit summary for the feasibility of granting the application and renewal of credit facilities

· Issuance of banker’s guarantee

· Handling loan accounts that covered both Bilateral and Syndication deal

· Conduct credit proposal and credit summary for the feasibility of granting the new application and renewal of credit facilities

· Perform periodic credit review on the clients’ account

· Vet Legal documents and follow up on other correspondences such as amendments to agreement, waiver requests

· In-charge of KYC checking and CDD review on both new and existing customers

· Ad-hoc duties

Requirements:

· Minimum Diploma or Degree graduate in financial related courses

· Experience in loan processing & documentations will be an added advantage

· Minimum 1 Years Experience in syndicated or bilateral loan transaction will be preferred

· Bilingual to liaise with Mandarin speaking chinese clients

· Able to handle Documents in chinese language

Job Description:

• Capable of optimizing molecular and cellular assays for characterization of genetically modified immune cells. These assays may include RNA extraction, real-time PCR, ELISA, western blotting, cytotoxicity assay, cell proliferation assays and cytokine measurement etc.,
• Multi-parametric immunophenotyping by flow cytometry techniques
• Good hands-on experience with PBMCs and cellular therapy products either through established protocols, or to optimize new protocols as seen necessary.
• Maintains accurate and detailed documentation of laboratory procedures and experiments.
• Oversee maintenance and operation of laboratory such as replenishing & triggering order of consumables, collection of waste materials, maintenance of laboratory equipment, etc.

Compliance Officer

Responsible for all aspects of compliance matters, related activities and projects. This will include the front, middle and back office processes, investment parameters and policies, marketing material reviews, the implementation of a compliance monitoring program and the provision of guidance and ad hoc advice to business units.

Roles and Responsibilities:

• Primary liaison and point of contact to the MAS and all other relevant regulatory authorities and enforcement bodies to clarify and resolve compliance issues
• Regulatory notification on suspicious transactions, conduct investigations and oversee resolution
• Regular reporting to the MAS and internal stakeholders and maintains the Representative Framework (RNF), including misconduct and fit and proper reports
• Monitor, research and assess impact of regulatory changes and developments on internal processes and framework and implement enhancements
• Periodic review of compliance policy and all other manuals to ensure relevance
• Support new business initiatives to assess potential compliance risks
• Handles internal and external audits and inspections
• Reviews marketing materials, including prospectuses before dissemination and lodgement with the regulators respectively
• Conducts training on compliance and regulatory matters to all staff
• Acts as MLRO and reviews CDD and KYC assessment for client on-boarding and periodic review on existing clients
• Reviews Enterprise-risk assessment (ERM) and report status and findings to stakeholders
• Perform periodic coding analysis in the trading system to ensure rules and constraints are effective and up-to-date
• Monitor and address pre and post-trade alerts in trading system to ensure sufficient controls are in place
• Enhance controls and processes to ensure compliance with investment restrictions
• Handle other tasks assigned by the supervisor

Requirements:

• Bachelor or above degree in Law or any relevant qualification
• Knowledge of investment industry and international financial markets, preferably holding audit, law, and Compliance background
• At least 5 years of Compliance experience with asset management companies/financial intermediaries
• Strong knowledge of local regulatory requirements and latest developments
• Strong English language skills and written/verbal communication skills
• Knowledge of Bloomberg, CMGR, Excel
• Ability to demonstrate a high degree of initiative and a strong commitment to meeting deadlines
• Excellent organizational, prioritization and time management skills
• Ability to work under stress and meet tight deadlines
• Good verbal and written communication skills in English are essential. Proficiency in Mandarin and French will be a strong advantage.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Reservations Officer to join our team!

Key Responsibilities:

• Handling reservations inquiries via phone, email, and online platforms.
• Providing information about room availability, rates, and packages to potential guests.
• Assisting guests in making reservations, modifications, or cancellations.
• Ensuring accurate and timely entry of reservation data into the booking system.
• Providing excellent customer service to enhance guest satisfaction.

Requirement:

• Previous experience in a similar role within the hospitality industry is preferred.
• Strong communication skills, both verbal and written.
• Exceptional customer service and interpersonal skills.

Job Description:

Roles & Responsibilities:

• To support day-to-day operations in warehouse, monitor and coordinate deliveries and shipment.
• To prepare all documents required for inbound and outbound cargos
• To report and inform customers or any cargo discrepancies
• To perform receiving process for all inbound cargos
• To assist on customers’ inquiries via phone call or email.
• To ensure all inventory transactions are completed within the timeline and maintain stock accuracy.
• To send daily/monthly inventory reports to clients on a timely basis
• To upkeep and file related documentation on time and accurately. (E.g. Goods receipt notes, shipping documents and inventory records etc)
• Perform warehousing standards for quality management systems
• Formulate business process solutions to innovate current business processes
• Any other ad hoc duties assigned

Requirements:

• Relevant working experience in the logistics industry
• Ability to work in a dynamic and fast-paced environment while maintaining a positive attitude and providing exemplary customer service
• Possess communication skills
• ITE certificate or Diploma holder
• About 2 years of working experience
• Demonstrate ability to handle work professionally, independently, and efficiently with people person mindset
• Possess effective organizational and follow-up skills, paying attention to detail
• Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

The primary objective of this role is to conduct the BSC sales review of agencies and ensure that Financial Adviser Representatives comply with the Group BSC Standard, as well as minimum control standards and regulatory requirements.

Key Responsibilities:

• Collation, scrubbing of BSC data and distribution of BSC transactions amongst the BSC team members.
• Conduct post-transaction BSC review of BSC transactions for each BSC measurement quarter to align with the BSC standards and processes across entities.
• Performs BSC Client callbacks, trigger/send/review of BSC Client Survey forms.
• Follow up on Client Service Recovery (CSR) rectifications and ensure all CSR rectifications are duly completed.
• Conduct ad-hoc/regular training / guide Financial Adviser Representatives / Supervisors on common infractions.
• Provide secretarial support and related activities for the BSC Appeals Committee.
• Perform regular/thematic/ad-hoc audits to ensure compliance to relevant legislation and company policies and procedures e.g. review of switching/replacement of policies, thematic switching, Anomalous Advisers model, where applicable etc.
• Review of Mystery Shopping Results by external party eg. LIA, 3rd party vendor etc
• Handle queries from either other departments, Financial Adviser Representatives and/or Branches on BSC related matters.
• Implement the Group requirements for compliance with MAS Consultation Papers that impacts BSC.
• Stay abreast of the MAS/FAA and related regulatory requirements.
• Participate in the enhancement of eFNA system in terms of evaluating the user stories and conducting UAT testing of new/revised system.
• Any other ad-hoc duties as advised by Management.

Requirements:

• An experienced individual with relevant experience in BSC framework, disciplinary and conduct framework is an added advantage.
• Good knowledge of regulations and industry guidelines applicable to the financial industry such as Financial Adviser Acts/Regulations/Notices/Guidelines etc. of Singapore.
• Degree, preferably in Business Insurance or Finance related fields or professional qualifications.
• At least 1-3 years experience in the financial industry covering related areas such as market conduct, compliance, internal controls or audit.
• Experience in dealing with Distribution functions is an added advantage.

Company Reg No.: 201131609D | License No.: 24S2411| Reg No: R1435178, Nadiah Marican

ROLES & RESPONSIBILITIES

• Implement appropriate safety measurements in accordance with the Workplace Health and Safety Act
• Enforce all safety requirements and company safety rules and regulations
• Conduct regular site checks and take appropriate corrective actions
• Conduct regular inspection to ensure ECM and environmental plan in place
• Maintain and update all WSH records, certificates and reports in accordance with WSH legislation
• Investigate accidents, incidents, or near misses to determine the root causes and prevent future occurrences.
• Maintain accurate records related to safety training, incidents, inspections, and compliance activities.
• Stay current on industry best practices and continuously seek opportunities to improve workplace safety.

REQUIREMENT /QUALIFICATION

• Registered WSH Officer with MOM
• Minimum 3 years relevant working experience in construction industry
• Occupational Safety Management (including fire & safety management)
• Experience in Private Housing (Condominium/Apartment) will be advantageous.

Please include the projects you have worked on in your resume.

Workplace: 5 Bedok South Road Singapore 469270

Responsibilities:

• Assist with overall HR strategies, initiatives, policies and processes
• HR Generalist functions including talent acquisition, talent management, employee engagement, and learning
• Administer HR operational functions related to employees data management, leave administration, employee benefits administration, and medical claims
• Maintain accurate employee records and databases including personnel files, attendance records, and performance evaluations
• Handle work pass applications and ensure compliance to MOM regulations
• Consolidate HR reports/analysis and generate statistical reports as and when require
• Provide advice to employee on HR-related matters to foster positive employee relations
• Oversee office administrative tasks, including managing office supplies, facilities maintenance, and coordination of office events.
• Ensure compliance with relevant labour laws and regulations, as well as company policies and procedures.
• Manage flights and hotels bookings for employees including travel visa applications

Pre-requisites:

• Degree in Human Resource Management or Business Administration
• Proficient in Times Software HRMS and Microsoft PowerPoint / Excel
• Good communication skills with the ability to engage stakeholders at all levels
• Able to roll up sleeves and dive into details with commitment to meet target and objectives

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior

Requirements

• 1 to 3 years of work experience in a similar capacity; relevant experience in a 5-star hotel is preferred.
• GCE N/O Levels or fresh graduates in Hospitality/ Tourism Management
• Intermediate computer literacy and knowledge of Microsoft Office applications
• Excellent communication and interpersonal skills (spoken, written and electronic)
• Demonstrate independence, responsibility and accountability
• Able to work rotating shifts including public holidays and weekends
• Basic computer skills, including Microsoft Office

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Job Description & Requirements

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket
• Work location: East

Job Purpose

To manage the day-to-day activities of the Training and Development and provide a structured and systematic human resources development system, towards developing a high & multi-skill work force that is able to contribute to improvement of the Quality, Delivery & Cost of the company.

Job Nature

Support day-to-day training administration for the Company. Interacts with all levels of staff in the Company with regards to in-house training, external training, on-the-job training and education.

1) Training Needs Analysis and Training Plan

a) Compile the Training Needs for the year

b) Analyze the training needs of staff and develop a total training plan yearly

c) Educate or provide awareness training on Training Needs Analysis as required

2) Training Management and Communication

a) Upkeep of all staff training records

b) Conduct/Coordinate on training such as ISO9000, AS9100, ISO14000, ISO45001, Technical training, Soft Skills & etc.

c) Assist in program design and development for in-house training

d) Source, evaluate and engage external consultants for selected training programs

e) Create training awareness & schedule through internal promotion, intranet & etc.

f) Liaise with government institution for training grants or subsidies

g) Review and recommend policies and procedures to increase the effectiveness and efficiency of the people development functions

h) Control and monitor the total training budget for the company

i) Set up an information system for the people development function to provide pertinent feedback to management

3) Training Evaluation

a) Compile all training evaluation results after each training

b) Provide monthly reports on training results, expenditure & etc.

c) Develop and evaluate all four levels of training and ensure prompt feedback of information

e) Provide half-yearly training report on the Total Training Plan and its effectiveness

f) Comply with the ISO9001, AS9100, ISO4001 & ISO45001 Management system

4) Other Tasks

a) Familiar with Quality Control Circle criteria and able to conduct and facilitate the teams.

b) In charge of Staff Suggestion Scheme and ensure all employees to participate during Quality month

c) Other tasks assigned by superior.