Job description:

We are looking for a dedicated and proactive Front of House individual to support our business operation. The ideal candidate will ensure smooth running of our kiosks and courts, provide assistance and to meet the needs of customers.

Responsibilities:

• Perform general administrative tasks such as check messaging system for bookings, responding to emails, and managing calendars
• Assist in preparing and organizing documents, reports, draft emails
• Maintain and update records and databases
• Provide excellent customer service to clients and visitors
• Handle inquiries and resolve complaints in a professional and timely manner
• Assist in managing inventory and ordering supplies
• Assist in organizing and coordinating events and functions
• Adhere to company policies and procedures
• Perform other administrative duties as assigned
• Serve finger food and drinks to customers
• Know how to use the beer tap

Requirements:

• Strong customer service skills with a polite, friendly and professional demeanour
• Proficient in MS Excel and other MS Office applications
• Excellent communication and interpersonal skills
• Basic knowledge of retail operations
• Level 1 food safety and hygiene certification is a plus (Food handling requirements)
• Ability to multitask and prioritize tasks effectively
• Ability to maintain confidentiality and handle sensitive information
• Must be eligible to work in Singapore
• Able to work from 10am-6pm, based on scheduling

If you are a self-motivated individual with excellent organizational and communication skills, love meeting people, enjoy sports, we would love to hear from you. Please submit your application along with your resume and cover letter.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Overview:

We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management for our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mandane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

• Minimum of 1 years of experience with IT support, including handling user queries and managing credentials.
• Proven experience in managing change management processes and verifying change details.
• Familiarity with CyberArk PAM (Privileged Access Management) solutions is a plus point
• Any experience in other Privileged Access Management is advantageous

Shift Flexibility:

• Must be available to work in shifts, including graveyard shifts, and provide 24/7 support as required.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description & Requirements

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Job Description & Requirements

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket
• Work location: East

Responsibilities:

• The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)
• Provide First Call Resolution (FCR) technical support via phone and email.
• Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Requirements:

• Min Higher Nitec in any discipline
• Min1 year End user support experience, Desktop or Technical Service Desk.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Responsibilities

• Developer primary focus is on developing end to end components and implementing them following well-known Frontend and Backend Technologies.

• A passion for solving problems and providing workable solutions while demonstrating the flexibility to learn new technologies that meet business requirements.

• Stamp on products by applying your unique perspective, your creativity, and your ability to understand and represent the voice of the customer.

• Participates in customer and project review meetings relating to project assignments. Reports and presents information as required.

Skills/Requirement

• Strong Frontend development background

• Hands on experience in VueJS(2.x, 3.x)

• Strong knowledge of Javascript, HTML, CSS & SCSS

• Ability to work with frontend libraries like bootstrap, ag grid

• Hands on experience in NodeJS

• Knowledge in RESTful service design

• Hands on experience with writing clean and modular code

• Good at debugging and troubleshooting

Position Summary:
We are seeking a dedicated and customer-focused Service Desk Agent to provide 1st Level IT Support to users. The role involves managing incidents and queries via phone and remote-control tools, ensuring professional and timely resolutions.

Key Responsibilities:

• Deliver First Call Resolution (FCR) technical support via phone and email, responding promptly to calls and queries.
• Perform initial troubleshooting of reported incidents and escalate unresolved issues to 2nd level support as per guidelines.
• Provide regular updates to customers on the status of their issues, ensuring adherence to Service Level Agreements (SLAs).
• Maintain ownership of reported cases, following up until closure and documenting accurate, complete details.
• Manage customer expectations effectively and notify the Team Lead of any unusual surges in specific types of calls.
• Classify and prioritize incidents, tracking resolution progress and providing follow-up updates.

Ideal Candidate Should Have:

• Strong communication and interpersonal skills.
• A proactive and solution-oriented approach to problem-solving.
• Basic technical knowledge of IT systems and troubleshooting methods.
• The ability to work effectively under pressure and manage multiple priorities.

Duration: One year Contract

Salary: UP$3750

Location: Tanglin

Job Summary:

The Investigation Officer will be responsible for conducting investigations, gathering evidence, and analyzing data related to cases in the Tanglin area. The ideal candidate will have strong analytical and problem-solving skills, excellent attention to detail, and the ability to work independently. This position requires a minimum of 1 year of experience in a similar role.

Responsibilities

• Prepare relevant documents and letters as requested by police officers;
• File and/or duplicate Court documents, media files, and other documents;
• Process completed investigation case files for filling;
• Proofread documents/transcripts to check for accuracy;
• Answer calls from members of public and re-direct calls to the relevant officers;
• Liaise with members of public for appointments with police officers;
• Administrative processing of case exhibits;
• Any other administrative tasks, such as planning unit-level events, collating KPIs, etc;

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://sg.go.persolkelly.com/job/apply/10396

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Position:

Our team is starting an exciting project to develop RF/mm-wave ICs for the future of communication for Beyond-5G to 6G applications. We are looking for an exceptional candidate with relevant expertise to join us. Our team focuses on developing communication modules for both terrestrial and non-terrestrial needs. You will work at the Institute of Microelectronics (IME) to create the most advanced semiconductor technologies. You will collaborate with world-leading industries and academic institutions on innovative designs and strategic intellectual properties.

Job Responsibility:

• Benchmarking with datasheets, prior arts, and latest academic work.
• In-depth design and analysis with electrical/electromagnetic simulations.
• In-depth analysis of design robustness, optimization, and testability.
• In-depth presentations and report recording of design, layout, test and measurement, and fault analysis.
• Working independently, as a team, and with collaborators from industry and academic backgrounds.

Pre-requisites:

• A Master’s / PhD Degree in Electronics or Electrical Engineering and proven academic and industry experience are pluses.
• Experienced in designing RF/mmWave such as LNA, mixer, PA, buffer, transmission line, baluns, PLL, VCO, etc.
• Experienced in designing base-band/mixed-signal circuits, such as amplifiers, bandgap, ADC, DAC, etc., is a plus.
• Knowledgeable in design trade-offs at the circuit-level specification.
• Experienced in designing in CMOS and SiGe technology or any other technologies like RF-SOI and compound-semiconductor is a plus.
• Proficient in using Cadence and EM tools like ADS for EM circuit simulation, IC layout, LVS, and DRC verification.
• Familiarity with IC measurement and debugging and hands-on experience with RF/mmWave equipment such as spectrum analyzer, network analyzer, oscilloscope, and probe station.
• Good publication record with a strong awareness of state-of-the-art.
• Good communication and teamwork.

Job Description:

· Loan operation processing & documentations

· Prepare reports for Head office, MAS and etc. on a timely basis.

· Prepare credit review for existing borrower

· Conduct credit proposal/credit summary for the feasibility of granting the application and renewal of credit facilities

· Issuance of banker’s guarantee

· Handling loan accounts that covered both Bilateral and Syndication deal

· Conduct credit proposal and credit summary for the feasibility of granting the new application and renewal of credit facilities

· Perform periodic credit review on the clients’ account

· Vet Legal documents and follow up on other correspondences such as amendments to agreement, waiver requests

· In-charge of KYC checking and CDD review on both new and existing customers

· Ad-hoc duties

Requirements:

· Minimum Diploma or Degree graduate in financial related courses

· Experience in loan processing & documentations will be an added advantage

· Minimum 1 Years Experience in syndicated or bilateral loan transaction will be preferred

· Bilingual to liaise with Mandarin speaking chinese clients

· Able to handle Documents in chinese language

Job Responsibilities:

1. Responsible for the drafting, review and filing of various contracts to ensure the accuracy and compliance of contract contents.
2. Write high-quality project promotion copy, assist in marketing activities, and enhance brand awareness and influence.
3. Collect customer project information, ensure the information is complete and accurate, and submit the required information in a timely manner.
4. Support sales managers to complete project-related work, prepare required information and documents, and improve work efficiency.
5. Regularly follow up on customer project progress, maintain customer relationships, improve customer satisfaction, and ensure the quality of after-sales service.



Job requirements:

1. College degree or above, related majors are preferred.
2. At least 1 year of relevant work experience. Applicants with business assistant or copywriting experience are preferred.
3. Be humble and polite, have strong affinity, and have good interpersonal communication skills and teamwork spirit.
4. Have good communication and writing skills in Chinese and English, and be able to handle bilingual documents.

We are currently seeking highly-motivated, passionate Tour Operations Officer to help our customers fulfil their travel aspirations and materialise their travel plans by understanding their requirements and work closely with them to create personalised, seamless itineraries. The goal is to provide quality travel experiences to keep our customers delighted and loyal for future services.

The Tour Operations Officer manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support.

He/She is service-oriented with strong multi-tasking skills, able to address any vendor management issues. He/She is able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules/itineraries.

Responsibilities:

1. Liaise with service providers (such as cruise lines, airlines, land operators, hotel) and sending reservation requests to service providers
2. Monitor ticketing deadline and cruise, air tickets issuance, GDS tickets stock requisitions and block cabin control.
3. Interaction with cruise lines, suppliers and business partners to settle and finalize logistical requirements for cruise groups and outbound tour groups
4. Take note of special requests for seat preferences and dietary restrictions
5. Generate Group Sales (GS) and budget costing.
6. Generate Exchange Order (EO) to make payment to cruise lines, airlines and operators
7. Handle any operations-related enquiries and assist Sales Team when required.
8. Creation of tour type and tour code using in-house travel system
9. Issue travel documents to customers
10. Provide information, quotations and assistance during destination travel events, if required.
11. Any other duties as assigned by supervisor

Requirements:

• Diploma in Travel related studies
• Minimum 2 years’ experience in a travel & tourism company
• Good command of English & Chinese to deal with overseas business partners.
• Excellent accuracy and attention to detail
• Strong organizational skills and the ability to set priorities and meet deadlines
• Excellent command of Microsoft Office (World, Excel, Outlook) applications and computing skills
• Ability to work under pressure in a fast-paced environment
• Must be team oriented, extremely motivated, and able to work independently
• Knowledge of of CRS, GDS and CRM system (Airline booking system) is an advantage
• Experience of working in an operational or customer service role in the travel industry is preferred

Job Responsibilities:

1. Responsible for the drafting, review and filing of various contracts to ensure the accuracy and compliance of contract contents.
2. Write high-quality project promotion copy, assist in marketing activities, and enhance brand awareness and influence.
3. Collect customer project information, ensure the information is complete and accurate, and submit the required information in a timely manner.
4. Support sales managers to complete project-related work, prepare required information and documents, and improve work efficiency.
5. Regularly follow up on customer project progress, maintain customer relationships, improve customer satisfaction, and ensure the quality of after-sales service.



Job requirements:

1. College degree or above, related majors are preferred.
2. At least 1 year of relevant work experience. Applicants with business assistant or copywriting experience are preferred.
3. Be humble and polite, have strong affinity, and have good interpersonal communication skills and teamwork spirit.
4. Have good communication and writing skills in Chinese and English, and be able to handle bilingual documents.

2nd OFFICER

Job responsibilities

* In charge of navigation, navigational equipment and navigational publications

* Unkeep of all bridge equipment, GMDSS operator

* Maintain a watch in port including the operations of cargo as required

* Passage plan making

Requirement

* COC Class III

* At least 1 year experience on tanker

Job Description

• Implement appropriate safety measurements in accordance with the Workplace Health and Safety Act
• Enforce all safety requirements and company safety rules and regulations
• Conduct regular site checks and take appropriate corrective actions
• Conduct regular inspection to ensure ECM and environmental plan in place
• Maintain and update all WSH records, certificates and reports in accordance with WSH legislation

Requirements

• Registered WSH Officer with MOM
• Minimum 2 years relevant working experience in construction industry
• Occupational Safety Management (including fire & safety management)

Job Purpose

To manage the day-to-day activities of the Training and Development and provide a structured and systematic human resources development system, towards developing a high & multi-skill work force that is able to contribute to improvement of the Quality, Delivery & Cost of the company.

Job Nature

Support day-to-day training administration for the Company. Interacts with all levels of staff in the Company with regards to in-house training, external training, on-the-job training and education.

1) Training Needs Analysis and Training Plan

a) Compile the Training Needs for the year

b) Analyze the training needs of staff and develop a total training plan yearly

c) Educate or provide awareness training on Training Needs Analysis as required

2) Training Management and Communication

a) Upkeep of all staff training records

b) Conduct/Coordinate on training such as ISO9000, AS9100, ISO14000, ISO45001, Technical training, Soft Skills & etc.

c) Assist in program design and development for in-house training

d) Source, evaluate and engage external consultants for selected training programs

e) Create training awareness & schedule through internal promotion, intranet & etc.

f) Liaise with government institution for training grants or subsidies

g) Review and recommend policies and procedures to increase the effectiveness and efficiency of the people development functions

h) Control and monitor the total training budget for the company

i) Set up an information system for the people development function to provide pertinent feedback to management

3) Training Evaluation

a) Compile all training evaluation results after each training

b) Provide monthly reports on training results, expenditure & etc.

c) Develop and evaluate all four levels of training and ensure prompt feedback of information

e) Provide half-yearly training report on the Total Training Plan and its effectiveness

f) Comply with the ISO9001, AS9100, ISO4001 & ISO45001 Management system

4) Other Tasks

a) Familiar with Quality Control Circle criteria and able to conduct and facilitate the teams.

b) In charge of Staff Suggestion Scheme and ensure all employees to participate during Quality month

c) Other tasks assigned by superior.

Position:

Our team is starting an exciting project to develop RF/mm-wave ICs for the future of communication for Beyond-5G to 6G applications. We are looking for an exceptional candidate with relevant expertise to join us. Our team focuses on developing communication modules for both terrestrial and non-terrestrial needs. You will work at the Institute of Microelectronics (IME) to create the most advanced semiconductor technologies. You will collaborate with world-leading industries and academic institutions on innovative designs and strategic intellectual properties.

Job Responsibility:

• Benchmarking with datasheets, prior arts, and latest academic work.
• In-depth design and analysis with electrical/electromagnetic simulations.
• In-depth analysis of design robustness, optimization, and testability.
• In-depth presentations and report recording of design, layout, test and measurement, and fault analysis.
• Working independently, as a team, and with collaborators from industry and academic backgrounds.

Pre-requisites:

• A Master’s / PhD Degree in Electronics or Electrical Engineering and proven academic and industry experience are pluses.
• Experienced in designing RF/mmWave such as LNA, mixer, PA, buffer, transmission line, baluns, PLL, VCO, etc.
• Experienced in designing base-band/mixed-signal circuits, such as amplifiers, bandgap, ADC, DAC, etc., is a plus.
• Knowledgeable in design trade-offs at the circuit-level specification.
• Experienced in designing in CMOS and SiGe technology or any other technologies like RF-SOI and compound-semiconductor is a plus.
• Proficient in using Cadence and EM tools like ADS for EM circuit simulation, IC layout, LVS, and DRC verification.
• Familiarity with IC measurement and debugging and hands-on experience with RF/mmWave equipment such as spectrum analyzer, network analyzer, oscilloscope, and probe station.
• Good publication record with a strong awareness of state-of-the-art.
• Good communication and teamwork.

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12. Able to front Service Desk to stakeholders for clarification and enquiries.

You will work in a range of clinical services, including inpatient care of rehabilitation and sub-acute patients, outpatient clinics focusing on integrative care of patients with chronic disease, geriatric syndromes and rehabilitative care, and home medical care for chronic bed bound patients. Doctors with specific preference will be able to focus on inpatient, outpatient or home medical care.

Responsibilities:

· Provide inpatient and outpatient care of patients at St Luke’s Hospital and other assigned institutions as part of extension of services of the hospital

· Participate in relevant research

· Keep good records of treatment and findings and write relevant reports and referrals

· Be actively involved in the screening of referrals as well as bed management.

Requirements:

· Basic medical degree and registered to practice in Singapore

· Preferably with 2 years experience in a hospital environment

· Postgraduate exposure to geriatric medicine will be an advantage

· Interested to work with elderly patients

A Membership Officer is responsible for managing and growing the membership base of an organization. This role involves a mix of administrative, marketing, and customer service tasks aimed at engaging new members, retaining existing ones, and ensuring a positive membership experience.

Key Responsibilities:

1. Develop and implement strategies to attract new members.
   Promote membership benefits and services to potential members.
   Coordinate membership campaigns and promotions.
   Maintain communication with existing members to encourage renewal and continued engagement.
   Handle inquiries from prospective members, providing information on membership benefits and procedures.
   
2. Plan and organize member events.
   Distribute regular newsletters, updates, and member communication.
   Respond to member queries or complaints, ensuring high levels of satisfaction.
   Provide personalized assistance to members to ensure their needs are met.
   
3. Maintain accurate and up-to-date records of members, including contact details and membership status.
   Manage membership database systems and tools.
   Process new member applications, renewals, and cancellations.
   Handle membership fees, payments, and invoices.
   
4. Work closely with marketing, communications, and event teams to ensure the success of membership initiatives.
   
5. Coordinate member benefits and services, such as discounts, special events, or access to exclusive resources.
   Ensure members are informed about the latest programs, services, and events available.
   

Skills and Qualifications:

• A Certificate or Diplomas in business administration, communications, or a related field is preferred.
• Experience in customer service, administration, or marketing, preferably in a membership-driven environment.
• Strong interpersonal and communication skills.
  Excellent organizational and time management abilities.
  Proficiency in database management and Microsoft Office Suite.
  Familiarity with CRM (Customer Relationship Management) software.
  Ability to multitask and work under pressure.
  Problem-solving skills with a customer-focused approach.
  

Only candidates who are shortlisted will be contacted.

• Location: 81 Beach Rd
• Working days : 6 days ; 7:00am -3:00pm / 3:00pm -11:00pm / 11:00pm- -7:00am [ Night shift only 1 month 1-2 times ]
• Salary : $ 2,000 - $ 2,500

Responsibilities:

• Provide all guests with a friendly, accurate and efficient check-in/check-out while following the company's policies and procedures.
• May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer.
• Staffs more holistic training, towards possible promotion.
• Answering inquiries by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.
• Cashiering duties and maintain accurate cash float

Requirement:

• Relevant experience

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Requirements:

· Minimum of a secondary education.

· Successfully completed the following WSQ modules:

o Guard and Patrol: Provide Guard and Patrol Services.

o Incident Response: Handle Security Incidents and Services.

o Threat Observation: Recognise Terrorist Threats.

· Possession of PLRD license.

· 1 – 3 years’ relevant experience in the security field.

· Able to read and write simple English.

· Basic computer knowledge is preferred.

· Willing to work on rotating shifts including weekends/public holidays.

· Able to conduct a basic investigation into incidents.

Job Description:

• Welcome guests upon arrival and check-in according to establish standards and procedures.
• To provide courteous and efficient service and if possible to comply with each and every guest request.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Maintain good guest relations with in-house guests at all times.

Job Requirement:

• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
• Preferably 1 year of relevant experience in hospitality industry.
• Knowledge of Opera system will be an added advantage.
• Pleasant disposition with good interpersonal skills
• Able to work on rotating shifts including weekends and public holidays.

Job Description & Requirements

Operation Hour Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.