Job Description:

• Prepare general air freight export/import documentation when and as required.
• Processes air waybills on a daily basis.
• Prepare and send booking advice to client.
• Liaise closely with various stakeholders including airlines, customs agents, and freight forwarders to coordinate shipment logistics.
• Registering of export shipments and submit Advance Export Declaration.
• Prepare invoicing and coordinate in delivery arrangement.
• Perform other duties as assigned by supervisor.

Job Requirement:

• Good communication and interpersonal skill
• Familiar with import/export shipment procedure and documentation
• Knowledge in MS Office
• Able to based at Changi Airfreight Centre

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage public relations matter and reach out, engage, educate and liaise with property owners, occupiers and residents on all matters relating to the project
• Manage the team of PRO engaged by the contractors
• Develop, coordinate and supervise the public relation programme for the project

Requirement

• Diploma in Mass Communication or Public Relation
• At least 3 years of relevant experience as a Public Relation Officer in the construction industry
• Able to work independently and in a fast moving environment
• Contract role

Job Description

The job involves the supervision of large civil and infrastructure projects such as the Cross Island Line and supervision of production for precast elements for super structures in HDB projects.

We have openings for the position of Resident Technical Officer, RTO, for both Station and Bored Tunnel Works.

For RTO Tunnel, the candidate shall have minimum eight (8) years of relevant experiencein projects similar in nature to the Works in the Civil Contracts. For RTO Station, a minimum of 3 years of relevant experience in supervision deep excavation/basement works.

Shift Works are required.

MRT Project experience will be an advantage.

All RTO shall have a diploma in the civil discipline or equivalent and be accredited by JAC of IES/ACES as QSS.

The RTO (Tunnel) shall also be accredited as Resident

Technical Officer (RTO) (Tunnel) under IES/ACES

Specialist Accreditation Programme

Job Description

• Input data of every import shipment (consolidation or direct) in Kewill Enterprise Forwarding (KEF) system.
• Notify consignees or their appointed forwarders of shipments' arrival via phone or email.
• Calculate the terminal and air freight charges for import shipment released to the consignees or their forwarders.
• Release import document (AWB, Invoice & Packing List) to the consignees or their forwarders.
• Collect payment of terminal and air freight charges from the consignees or their forwarders.
• Apply cheque advance/e-payment for payment of terminal and airfreight charges to the terminal or other forwarder.
• Manifest submission within 7 days of shipment arrival.
• Ensure correct type of import permit, accuracy, and compliance in Tradenet declaration.
• Issue delivery order, confirm delivery address, and arrange delivery with appointed contractor.
• Prepare invoice with KEF.
• Hand over the completed jobs to Account Section on time for monthly accounts closing.
• Compliance with Integrated Management System (IMS) requirements.

Job Requirements:

• Candidate must possess at least O" Level

• Minimum 1 year of experience in shipping industry.

• Knowledge of Air Freight import documentations, Singapore shipping procedure & freight forwarding experience

• Responsible and committed team player

• Motivated individual and possesses good planning and follow-up skills

• Able to handle high volume of workload in a fast-paced environment

• Immediate Starter will be an added advantage.

• Working location: Clementi

• People with disabilities are welcome to apply.

Key Responsibilities:

• Provide excellent customer service to parents and students, answering inquiries about courses and schedules.

• Manage enrollment processes, student records, and class timetables efficiently.

• Support sales efforts by following up with potential clients, coordinating trial lessons, and ensuring a smooth onboarding experience for new students.

• Handle administrative duties such as preparing materials, scheduling appointments, and assisting teachers with classroom needs.

What We're Looking For:

• Strong communication skills with a friendly and approachable attitude.

• Good organizational skills with an eye for detail.

• Ability to multitask and adapt in a busy environment.

• Prior experience in sales or customer service is an advantage.

• Passion for education and helping students achieve their goals.

Benefits

1. AWS + Performance bonus.

2. Enjoys insurance and medical subsidy, annual leaves, medical leaves.

3. Flexible working culture.

Working hour

5.5 days/44 hours per week.

How to Apply:

If you're ready to be a key part of our growing center, send your resume to [email protected] Or WhatsApp: +65 97591599 (Ms Jessy)

We can't wait to meet you and have you as part of our team making a real impact on students' futures!

Job Description: Chief Financial Officer (CFO)

Position Overview:

The Chief Financial Officer (CFO) will serve as a strategic business partner to the CEO and the Executive Leadership Team, driving financial strategy, planning, and management to support the company’s growth and long-term objectives. This role will oversee all aspects of financial management, including accounting, treasury, budgeting, financial reporting, and team development, while fostering relationships with investors, financial institutions, and key stakeholders.

Key Responsibilities:

1. Strategy, Planning & Management

• Act as a trusted advisor and business partner to the senior executive leadership team.
• Assess and evaluate financial performance concerning the organization’s long-term operational goals, budgets, and forecasts.
• Provide strategic insights and recommendations to support the company’s short-term and long-term growth initiatives.
• Identify, acquire, and implement advanced systems and software to deliver critical financial and operational insights.
• Collaborate and engage with the CEO and Executive Leadership Team to align financial objectives with business strategies.
• Establish and monitor annual financial objectives to drive growth and expansion plans.
• Select, engage, and manage relationships with consultants, auditors, and investors.
• Participate in pivotal decision-making related to strategic initiatives and operational models.
• Implement robust policies, procedures, and processes to enhance efficiency and governance.

2. Financial Management

• Lead cash flow planning to ensure sufficient funds are available for operations and growth.
• Oversee the management of cash, investments, and other financial assets.
• Cultivate and maintain strong banking and strategic relationships with vendors, partners, and stakeholders.
• Leverage forward-looking financial models and activity-based analyses to support decision-making and budgeting.
• Engage with investors to secure funding for strategic growth and expansion initiatives.

3. Financial Analysis, Budgeting, and Forecasting

• Prepare and deliver comprehensive monthly financial budgeting reports.
• Analyze financial results and provide actionable recommendations to the leadership team.
• Develop and manage monthly operating budgets and the annual corporate budget.
• Lead financial planning and analysis efforts to support the organization’s strategic goals.

4. Financial Operations, Treasury & FX

• Ensure the company has adequate financial resources to support its operations while adhering to sound financial management practices.
• Manage daily cash operations, including cash flow monitoring and reporting.
• Oversee the Accounts Payable (AP) department, approve large payables, sign checks, and authorize major wire transfers.

5. Accounting, General Ledger, & Financial Reporting

• Supervise the accounting function to ensure seamless operation of all financial systems, databases, and software.
• Maintain robust internal controls and ensure compliance with financial policies and procedures.
• Ensure timely and accurate financial and management reporting.
• Oversee preparation and communication of weekly, monthly, and annual financial statements.
• Manage the month-end close process and continuously optimize procedures for efficiency.
• Serve as the primary contact for external auditors and manage all aspects of audit preparation and support.

6. Financial Relations and Policies

• Develop and maintain comprehensive short- and long-term financial plans, projections, and budgets.
• Represent the organization in dealings with financial partners, institutions, public auditors, and regulatory officials.
• Lead and administer all banking and financial institution relationships.
• Build and sustain relationships with key stakeholders, including legal and advisory teams.

7. Tax & Contracts

• Develop and implement tax strategies to optimize the company’s tax position while minimizing risk exposure.
• Approve all significant agreements involving financial obligations, including commercial contracts, IT assets, and service commitments.

8. Coaching & Team Development

• Build and lead a high-performing finance team capable of delivering strategic business insights and supporting decision-making.
• Develop and implement training and development plans for finance team members to enhance skills and performance.
• Ensure the finance organization is structured to support the company’s growth ambitions effectively.

Qualifications:

• Undergraduate degree in Finance, Engineering or other highly quantitative field.
• MBA degree from a top business school with a concentration in Finance or similar field.
• Minimum of 10–15 years of progressive experience in senior financial leadership roles, including at least 3 years in senior venture capital roles.
• Proven track record of strategic financial planning, operational management, and team leadership in high-growth technology businesses.
• Expertise in financial modeling, forecasting, and data analysis.
• Strong knowledge of accounting standards (GAAP/IFRS) and financial compliance requirements.
• Exceptional leadership, communication, and problem-solving skills.

Competencies:

• Strategic mindset with the ability to translate financial data into actionable business insights.
• Collaborative and hands-on leader who thrives in fast-paced environments.
• Strong interpersonal skills with the ability to build relationships across the organization and with external stakeholders.
• Results-oriented, with a focus on delivering measurable business impact.

About Pomelo Group

Headquartered in Singapore and London, UK, Pomelo Group is a pioneering financial technology company that has rapidly become a trusted partner in the payments industry across Southeast Asia. As a leading payment infrastructure provider, we enable financial institutions to deliver modern and efficient payment solutions to a wide range of clients throughout the region. Our innovative approach and commitment to excellence have established us as a key player in transforming financial services, making us the partner of choice for financial institutions looking to scale and innovate in a dynamic B2B payments environment.

Job Requirement

-Minimum 3 Years experience in LTA Project

- Experience in Backfilling, necessary testing, drainage works and reinstatement works

-Supervise the site works and ensure work is carried as per approved drawings

- Report to RE & QP(S) on site activities and any non-compliances

- Prepare daily/ Weekly reports

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Our client is actively searching for a Senior Professional Officer, Safety to join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:

• Design and teach labs & practice modules.
• Mentor students in Capstone Projects and the Integrated Work Study Programme (IWSP).
• Lead or co-lead innovation projects with industry.
• Manage labs and equipment to support academic programmes and applied research.
• Ensure safety in labs.

The ideal candidate will need to have the following qualities and experience:

• A good degree in Engineering or a related field. Masters, PhD and/or relevant professional certifications will be advantageous.
• Deep technical specialist with 15 years of working experience in Environment, Health and Safety with relevant domain expertise and industry experience, safety processes, SOPs, risks assessment in one or more of the following areas is required:Chemical – Chemical, Process safety, proper disposal of chemicals, etc.
  Biological – Proper handling of microbes, etc.
  Electrical – Proper handling of heavy current, high voltage supply and equipment, etc.
  Mechanical – Proper handling of heavy, sharp tools, operation of machinery, etc.
  Civil – Proper handling of heavy tools, samples/parts and machinery, design for safety, etc.
  
• Deep, hands-on competence and understanding in safety related matters.
• Have strong technical competence in safety management system, safety processes, SOPs, risks assessment, hazard identification, safety training, safety culture, regulation, etc.
• Operational Knowledge in unit operations (for e.g. Heat Exchanger, Distillation Column, Reactors, Cooling Tower etc).
• Practical knowledge of Quality Management Systems and Engineering standards including but not limited to ISO9001, OSHA and BSI etc.
• Extensive experience and knowledge of industry practices to bring industry perspective to the University
• Keen interest in innovation projects, with demonstrated ability in developing solutions to technical problems.
• Strong supervisory skills and enjoy working closely with students in an educational environment.
• Demonstrate proficiency to keep abreast of development in the field and pursue professional certification programs. Possess industrial certifications in relevant areas will be an added advantage.

CTES Consulting PTE LTD

EA License No.: 07C3481

EA Personnel Registration No.: R1104237 (Jaclyn Tan)

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

The M&E Officer need to manage the "M&E process" which can include multiple task and people.

• Performing checks on the M&E materials/works to ensure that the final touch-up works are ready for inspections.
• Good knowledge of construction quality control/assurance
• Conducting regular inspections to ensure works are in compliance with method statements (in accordance to BCA’s Good Industry Practice)
• Monitoring the performance of maincontractor workers for all trades and ensure any defects are properly rectified
• Supervising M&E maincon works and ensure main-contractor’s progress in accordance to schedule set
• Any other duties as may be required by the Company.

Job Requirements

• Diploma or Certified in construction related field.
• Minimum 5 years’ experience in construction projects.
• Able to work independently and possess strong leadership quality
• Require working on site experience
• Related safety course certificate
• Ability to use measuring devices like gauges, meters,calipers etc.

Job Responsibilities

• Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
• Negotiate with customer on repayment if they are unable to fulfill payment obligation
• Attending to customer’s account enquiries and rendering prompt services on their request
• Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
• Update conversation with customer in collection system
• Working together with supervisors in solving irregular cases

Job Requirements

• Making calls in the range of 200 to 250 daily
• Meeting and exceeding KPI set by management
• Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)
• Customer Focus, Good Team Player & Results Driven, has integrity in her/his area of work, Independent, Responsible & Committed
• Able to multi task and work on demand
• Knowledge in Microsoft Words, Excel & Powerpoint.
• Good Interpersonal and Communication Skills, Good Analytical Skills, Good Negotiation Skills, Good Writing Skills

Admin Officer

Assist in handling and maintaining proper records of feedback or complaints received from the residents.

Assist the CM to attend Section 47(1)(c) notice and update strata roll upon receipt of notice of transfer

Assist the Condominium Manager in petty cash management and collection of payment by residents on daily basis, including daily account closing.

Update trust accounts periodically of all transactions for the contributions, facilities' charges and deposits for receipts issuance to residents.

Manage the booking of estate facilities such as BBQ pits, tennis courts, function room etc. according to House Rules, By Laws and Standard Operating Procedures.

Establish and maintain proper filling systemt to ensure smooth documentation and adminstration of the estate.

Carry out regular of the content of the notice board(s).

Maintain inventory of office stationery and equipment maintenace record and perform general adminstrative duties.

Co-ordinate council meetings and annual general meetings as instructed by the Condominium Manager.

Any other duties assigned by supervisor / manager.

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

• Attractive Basic Salary: From $3300 Per Month
• Location: Marina Bay Sands
• Full-Time Permanent Role – 5-Day Work Week, 44 Hours (Shift Work)

We are seeking a highly skilled and professional Security Officer to join our team at Marina Bay Sands, one of Singapore’s most renowned luxury retail locations. This is an exciting opportunity to work with a leading luxury brand where you will contribute to maintaining a secure, welcoming environment for our esteemed customers and ensure the safety of high-value merchandise.

Key Responsibilities:

• Manage store access control and greet customers.
• Perform routine inspections of the premises and surrounding areas to ensure safety.
• Monitor the premises through surveillance systems, ensuring constant security coverage and prompt detection of suspicious activities
• Escort products and individuals when required, ensuring safe and secure handling of merchandise and high-profile clients.
• Respond promptly to security breaches, incidents, and emergencies, ensuring the safety of customers, staff, and assets.

Key Requirement:

• Minimum of 3-5 years of experience in security or safety management.
• Extensive experience and understanding of applicable regulatory requirements including the systems approach to safety and risk management
• Strong understanding of local security protocols, procedures, and practices.
• Detailed knowledge of local security requirements procedures and practices
• Strong analytical and problem-solving skills
• Willingness to work rotating shifts, including weekends and public holidays.

If you have a strong background in security and are looking to work in a dynamic luxury retail environment, apply today to be part of our professional team.

EA Personnel : R24124899

EA Licence : 22C1376

Position: Purchasing Officer / Purchasing Coordinator

Working days: 5 days week

Location: near to Joo Koon MRT, 2 bus stops away

With In-house canteen

Key Responsibilities:

• Support HOD to conduct existing and potential suppliers cost evaluating activity, execute procurement strategies and sourcing activities / review and implement purchase protocol and requirement.

• establish rapport / strategic negotiation with suppliers to achieve competitive price, lead time and on time delivery / ensure supply assurance.

• Keep an up-to-date contract database as well as identifying and acting upon forthcoming renewals required

• Resolve Operating Purchasing material shortage escalation

• Update of Purchasing Record and Supplier Sourcing List / sufficient stationery supplies and etc

• Assign any other ad-hoc duties for follow-up when necessary.

Job Requirements:

• Good communication skills

• Resourceful, proactive and meticulous

• Good team player

• GCE'A' Level / Diploma / Degree in any field or with some relevant working experience

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Grab this chance to work at Changi Airport!

Position Summary:

Responsible for handling customer inquiries, office administration and applications for various matters in a timely and professional manner. The objective is to enhance customer satisfaction, foster positive relationships, and support the company’s reputation for excellent customer service.

Requirements:

• Service-oriented & excellent grooming with pleasant disposition

• Proactive and approachable character

• Able to start work immediately

About the role:

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced environment where your problem-solving skills and communication abilities can shine? We’re looking for a Customer Sucess Officer to join our team and serve as the frontline ambassador for our company.

You will be responsible for handling Motorist’s users’ enquiries, comments and feedback posted on various communication channels, and engaging users in an interactive manner. If you’re a proactive and empathetic professional with a commitment to excellence, we’d love to hear from you!

What you'll be responsible for:

Customer Engagement -

• Manage customer enquiries across multiple channels, including concierge chat, WhatsApp, phone calls, and email.
• Promote the Motorist App and its features through the channels mentioned above.
• Review and respond to testimonials and reviews professionally, addressing issues to enhance customer satisfaction.
• Oversee and engage in car group chats within the Motorist App.
• Effectively resolve complaints and negative feedback in a timely manner.
• Build and maintain strong relationships with app users through WhatsApp and other communication channels.
• Address customer feedback and comments posted across various platforms.
• Ensure high levels of user and customer satisfaction.

Guest Reception -

• Greet and welcome visitors, clients, and employees with professionalism and warmth.
• Answer incoming calls, direct them to the appropriate person or department, and handle inquiries promptly and efficiently.
• Facilitate any campaign voucher collections.

Other Responsibilities -

• Record and manage meeting minutes during Head of Department meetings.
• Assisting with special projects and other ad-hoc tasks as required.

What we're looking for:

• At least GCE N/O Level and/or NITEC trained.
• More than 1 year of relevant experience in customer service.
• Tech Savvy and proficient in Google Workspace
• Excellent communication and negotiation skills
• Excellent interpersonal skills, and able to interact professionally with customers
• Excellent customer service and problem solving skills, including the ability to maintain composure under stress
• Independent and able to work with limited supervision, but a great team player
• Able to handle customer inquiries outside standard working hours as needed, to ensure seamless service delivery and address time-sensitive issues promptly.

Responsibilities:

• To assist to liaise and co-ordinate with LTA, authorities, Consultants and stakeholders.
• To ensure risk assessment and safe working procedure are properly executed on site.
• To conduct daily health, safety and environmental inspections, prepare reports and follow up with Project Safety Team.
• Ensure compliance with environmental regulations, develop environmental control plan & liaise with NEA (such as report submission, etc.).
• Proper documentation of all EHS records, certificates, notice and official related EHS correspondence.

Requirement:

• At least 5 years relevant experience in construction for LTA projects.
• NEA registered ECO.
• Able to work independently with minimal supervision.
• Able to ensure compliance with the latest environmental regulations.

Job Description

• Provide HR administrative and corporate services
• In charge for the on boarding and off boarding of staffs
• Applications for various types of claim, grants, programmes and courses for employees
• Updating of employees' personal particulars
• Managing of employees' leave and claims
• Assist with promotion/demotion process and awards
• Conduct gift valuation and manage welfare grants for personnel
• Other ad-hoc duties assigned

* 8-10 Weeks of lead time before starting work - Pre-Employment Administration

Requirements

• Diploma in HR or relevant discipline or A-Level with minimally one year of experience
• Singaporeans only
• Proficient in Microsoft Office especially Excel

Other Information:

• Locations: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations)
• Salary: $2400 - $2800
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 Years contract (renewable )
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Description

We are seeking a dedicated and proactive Assistant Customer Service officer to support the daily operations of our customer service team. The ideal candidate will assist in managing customer inquiries, addressing feedback, supporting complaint resolution and ensuring the delivery of high-quality customer service. This role is crucial in helping the Customer Service Manager achieve service excellence and maintain customer satisfaction within the travel industry.

Responsibilities

• Assist the Customer Service officer in overseeing daily customer service operations to ensure smooth and effective processes.
• Support the team by providing customers with detailed information about our products and services, aiming to enhance their experience.
• Respond to customer inquiries via phone and email and collaborate in resolving issues promptly and professionally.
• Assist in handling and resolving customer complaints, supporting the team to achieve positive service recovery.
• Act as a point of contact and provide guidance to counter staff when the Customer Service Manager is unavailable.
• Assist in preparing monthly performance reports and customer feedback summaries, highlighting key insights for management.
• Contribute to monitoring customer satisfaction levels, proactively identifying potential issues and assisting in implementing improvements.

Requirements

• hotel managementDiploma .
• above 3 years of relevant experience in customer service, preferably in the travel industry, with exposure to handling client feedback and resolving complaints.
• Proficiency in English (spoken and written) to effectively communicate with diverse associates and clients.
• Organised, dependable and able to work independently, with a strong sense of initiative.
• Strong communication and interpersonal skills, with a friendly and professional demeanour.
• Familiarity with MS Office (Word, Excel, PowerPoint) for report preparation and documentation.

Please include the following in your application:

1. Current and/or last drawn salary
2. Expected monthly salary