Job Description

· To supervise and monitor civil, structural, architectural, and M&E works including monitoring of installation works in accordance with the approved drawings and statutory requirements and specifications

· To conduct in-progress inspections and to identify any non-conformity and report to the Qualified Person

· To attend site, coordination, quality meetings

· Witness all the inspection and testing sessions performed to ensure compliance with designs and specifications

Job Requirement

· Minimum 5 years of relevant experience in building works. Preferably with experience in industrial building/ development with prestressed (PT) elements

· Registered and valid RE/ RTO accredited by the Joint Accreditation Committee of Institution of Engineers Singapore (IES) or Association of Consulting Engineers Singapore (ACES)

. Registered under Singapore Structural Steel Society (SSSS) as a registered steelwork supervisor

· Preferred applicants with Certificate in Building Construction Safety Supervisors Course (BCSS)

· Conversant in statutory code and requirements

· Good team player with strong interpersonal and communication skills

​Our client is a global leader in gateway services, who is seeking to recruit a Security Officer (Airport). This position is based in Singapore.

Security Officer (Airport)

Responsibilities

You will be responsible for providing security services at the airport and key installation areas, such as safeguarding and protection of assets. Your role includes:

· Perform CCTV and Control Room monitoring duties.

· Undertake screening of baggage and personnel.

· Perform X-ray screening and access controls.

· Perform guarding and patrolling of installations.

· Any other duties as assigned.

Job Requirement:

· Valid PLRD Security license (Must be licensed as a Security Officer (SO) and are already in possession of a valid SO ID cards)

· Proficient to communicate in English

· Normal colour vision

· Able to work on rotating shifts

· Able to take on assignments at various locations based on Company's discretion

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Job Description

• Industry/ Organization Type: Logistics (Airfreight)
• Position Title: Airfreight Documentation Officer (Import / Export)
• Working Location: Changi
• Working Hours: 5.5 days (Monday to Friday 2 PM – 10 PM, Sat Half Day)
• Salary Package: Basic Salary up to $2,800 + Shift Allowance + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Manage day-to-day tasks for air freight operations, both for exports and imports.
• Update data according to airline specifications and label cargo when needed.
• Print AWBs and produce all necessary documentation.
• Update electronic air waybills (FWB), house manifests (FHL), and pre-lodge cargo with SATS.
• Schedule air cargo space with shippers, airlines, co-loaders, and international agents.
• Provide guidance and support for air cargo operations.
• Help organize import shipments and plan their delivery.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum 1 year of experience in handling air freight operations and documentation.
• Strong communication skills to efficiently work with shippers, airlines, and agents.
• Attention to detail for accurate data entry and document preparation.
• Ability to multitask and respond quickly to email correspondence.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66145 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

We are hiring an Admin Officer on behalf of our client, a reputable property management company specializing in building and property facilities management services.

The ideal candidate will play a crucial role in supporting day-to-day operations, ensuring efficient administrative processes, and contributing to the seamless management of properties. This position offers an exciting opportunity to work in a dynamic environment with a focus on operational excellence and customer satisfaction.

Responsibilities

1. Responsible for the common facilities in:

• The management, bookings, maintenance of all facilities
• Updating SP list
• Updating change of address
• Update master list
• Defect list and fixing date of inspection and closing summary of defect list and appointment dates.
• Keying in of data
• Handing over of security pass / carpark label
• Collection of Admin fee / Renovation fee / Security Pass

2. Administer the following works:

• Refund of renovation deposit
• Refund of other deposits

3. Strata roll

4. Order and keeping track of stationery inventory including office inventory

5. Postage record for mailing

6. Circulation of minutes / correspondence / letter (Filing and updating of all administrative documents and files and ensure that they are kept and filed in a manner which facilitates their easy retrieval;

7. Registration of movement of key (in key press)

8. Preparation of circular to Subsidiary Proprietors / residents

9. Distributing incoming fax / letters and keeping proper records of

correspondences

10. Keeping record of file opened

11. Keeping record of all operation M&E drawing and tracing

12. To assist the Condo Manager in any other administrative duties as and when being delegated.

Requirement

1. Proficiency in Microsoft Office Suite and familiarity with property management software is a plus.

2. High attention to detail and the ability to work independently

3. 5.5 days work week

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Join a dynamic and growing leather cleaning & restoration company!

If you are passionate about meeting people, enthusiastic with a pleasing personality, we want YOU!

Your key responsibilities include:

• Managing and engaging our clients.
• Building up our customer base.
• Assist with taking orders/bookings for our services.
• Handling sales enquiries over the phone or via email.
• Handle, process and manage quotations and invoicing.
• Handle customer enquiries and complaints.
• Actively support operations in meeting client needs and requests.
• Provide excellent customer service to meet the needs of the clients.
• Work closely with operations team to ensure smooth running of the business.

Requirements:

• Only Singaporeans/PR need apply
• Good command of English, Mandarin speaking is a bonus (as need to speak with Mandarin client speaking)
• Good communication skills
• Pleasant, enthusiastic and engaging
• Polite and patient
• PC literate, comfortable with MS Office
• Good with the various social media platforms

Job benefits:

• Attractive salary package
• Sales incentives
• Medical & insurance benefits
• Annual & medical leaves
• Career growth development

Working hours:

• 5/6 days
• Off on alternate Saturdays. Off on Sundays and Public Holidays

1. MAIN DUTIES AND RESPONBILITIES

a. Helping to build good customer relations and arranging staff meetings

b. Training and development and handling complaints and queries (from customers and staff)

c. Arranging promotional events and carrying out client satisfaction surveys and reviews.

d. Reviews the arrival list daily and assists in preparing and distributing welcome amenities.

e. Always be present in the entrance and should maintain proper decorum at all times.

f. Promotes all the new and existing beverage and event in the outlet.

2. REQUIREMENTS

a. Ability to work during all business hours (including holidays, events & weekends)

b. Ablity to handle multipal tasks.

c. Will initiate activities that promote the cleanliness and appearance of the premise

• Shift pattern will be 4 working days with 2 days off / 5 days work with 1 day off
• 12 hours permanent shift
• Location: Islandwide
• Salary Package
  i. Gross salary: up to $2,850
  ii. Bonus of $2,500

Responsibilities:

• Screening of passengers at designated zones
• Manual bag checks
• Usage of security screening equipment for screening purposes
• X-ray screening of checked in luggages
• Any other security related roles at Airport

Requirements:

• 1 N Levels / 1 O Level / WPLN 3 x Level 4

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

· Preparation of business proposals

· Review of tender and contractual requirements

· Collation of documents for PQ/Tender submission

· Liaison with sub-consultants and business partners

· Follow up post tender clarifications

· Assists in the tracking and filing of business opportunities

· Maintenance of client/project information database

· Updates publication/marketing material (e.g. company brochure, project sheets and CVs)

· Any other duties as assigned

Requirements:

· A recognized diploma/ degree in construction related studies/business/marketing

· Proficient in written and spoken English

· Positive work attitude with self-initiative and high attention to details

· Able to adapt in a fast-paced environment and complete tasks within given deadlines

· Good time management skills

· Proficient in MS Office applications

· Pleasant and cheerful personality

· Good administrative & documentation skills

· Fresh graduate is welcome to apply

If you wish to have the opportunity to work in an international consultancy firm which offers attractive remuneration, a 5-day week and a conducive environment to enhance your skills and experience, please send your full resume, including your salary expectations, photo and contact telephone number to

2 International Business Park #06-08

The Strategy Tower 1, Singapore 609930

Email: [email protected]

(Only shortlisted candidates will be notified)

We are a fast growing organization and we are looking for Appointment Setting Officer to help to fix appointment with the clients. If you are looking for a part-time job you can contact us.

• Flexible timing
• Able to work independently
• Can work from home
• Nice work environment
• Training will be provided
• Basic pay plus incentives

We are looking for a Halal QC Officer

Main jobs is to issue invoice

Receiving

QC Monitor

Ordering

Attend to customer enqueries.

Only Muslim with HCA certificate need to apply.

Duties and responsibilities:

- Develop and maintain positive relations with tenants via regular and proactive communication.

- Manage tenants complaints and work to resolve them or provide feedback to Management

- Manage and schedule work order requests put in by tenants in a timely manner

- Coordinate with contractors for the works

- Respond to any emergencies promptly to minimise disruptions to tenant’s business

- Analyze current SOPs and make recommendations to the Management to improve operating efficiency

Requirements:

- At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)

- At least 2 years of experience

- Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.

- Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.

- Strong verbal and written communication skills.

- Strong interpersonal skills.

- High levels of integrity

- Ability to work independently and as a productive member of a team.

- Ability to work under pressure and meet deadlines.

- Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.

Role Overview:

Support organisational operations in IT, Data Management, and Digital Media for day-to-day activities, marketing, disbursement, and fundraising campaigns.

Primary Roles & Responsibilities:

IT Infrastructure & Support

• Monitor and maintain hardware, software, network, and data systems.
• Troubleshoot and provide on-site IT support for staff and users.
• Coordinate with external service providers (e.g., WordPress, Salesforce, QuickBooks, printers, etc.).
• Set up and troubleshoot systems for meetings, events, and training.

Data Management

• Ensure data protection policies are adhered to.
• Perform routine cloud and external data backups.
• Research and recommend IT and data management solutions.

Digital Media & Marketing

• Design and edit basic images and videos for web, social media, and print.
• Strategise and manage online content to maintain quality and professionalism.
• Implement effective digital marketing strategies using platform tools.

Secondary Roles & Responsibilities:

• Support disbursement and fundraising activities.
• Provide administrative assistance (e.g., minutes-taking, follow-ups).
• Maintain donors and volunteers database.
• Assist in executing fundraising projects.

Pre-Requisites:

• Proficient in MS Windows OS, MS Office and core Microsoft solutions including OneDrive, SharePoint.
• Proficient in local and web networking and basic troubleshooting.
• Skilled in desktop image and video editing.
• Strong communication (spoken and written) and interpersonal skills.
• Ability to multi-task, work independently, and collaborate in a team.

Qualifications:

• Bachelor’s Degree in IT, Computer Science, or Digital Media (1-2 years experience).
• OR Diploma in IT with 3-4 years of relevant work experience in IT support or digital media.

Apply now and join the TAA team in our mission to assist the low-income and disadvantaged as well as foster the spirit of giving in the community.

Responsibilities:

• Supporting the Vessel Manager in purchasing spare parts & consumables for ships
• Responsible for document control (e.g. maintain check list of periodic reporting due from vessel)
• Keeping record of the technical operating costs
• Maintain up to date records of all the vessels manuals, drawings & instruction books
• Assist in arranging routine vessel repairs
• Assisting Technical Superintendent with daily operations of the vessels
• Train, monitor and guide junior technical officers on company’s purchasing policy / procedure, company tools and EyeShare of outstanding invoices etc

Requirements:

• Minimum 8 years of working experience in a ship management, ship owning company or purchase department
• Proficient in Microsoft Office applications
• Meticulous and able to work under pressure
• Knowledge of ShipNet software system will be an advantage

Please send your application with availability, current & expected salary.

We regret that only shortlisted candidates will be contacted.

Temp Bank Officer

Lcoation: Central

No experience required as training will be provided

9am to 6pm (Mondays to Fridays)

Up to $3,000

A Levels/IB Diploma $2,200

Dip/Undergrad $2,600 - $2,800

Degree $3,000

13 January till 18 June 2025

• Process corporate action events for Singapore and Foreign markets
• Ensure no disruption in daily BAU in terms of accuracy and timeliness to meet Service Level Indicator as established with Business
• Attend to internal and external customers’ queries received from internal Business units
• Adhere to documented procedures, control guidelines and compliance framework
• Handle ad-hoc assignments/initiatives as assigned
  

How to Apply: Send your resume to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence Number: 99C4599 Personnel EA License: R1331820

The CCO will lead the commercial functions within the organization, ensuring a cohesive strategy for customer acquisition, retention, and overall business revenue growth. The CCO will work closely with the CEO, other senior executives, and department leaders to define and implement business strategies that align with company goals.

Key Responsibilities:

1. Strategy Development & Execution:
   • Develop and implement the overall commercial strategy to drive company growth and profitability.
   • Align sales, marketing, and product development strategies to business goals.
   • Oversee market research and competitor analysis to adapt strategies accordingly.
2. Sales Leadership:
   • Lead the sales team in executing strategies to increase revenue and market share.
   • Identify new business opportunities and channels for growth.
   • Set sales targets, track performance, and ensure the team achieves goals.
3. Marketing Management:
   • Lead the marketing efforts to build brand awareness, drive leads, and support sales.
   • Ensure the marketing strategy is in line with customer needs, trends, and company goals.
   • Manage marketing budget and ROI metrics.
4. Customer Experience & Relationship Management:
   • Oversee customer service teams to ensure high levels of customer satisfaction and loyalty.
   • Build and maintain relationships with key clients, partners, and stakeholders.
   • Use customer feedback and data to improve product offerings and customer service.
5. Collaboration with Senior Leadership:
   • Collaborate with the CEO, CFO, CTO, and other senior executives to ensure business growth and profitability.
   • Provide regular reports on commercial performance and make strategic recommendations.
6. Financial Management:
   • Develop and manage commercial budgets.
   • Monitor and report on sales forecasts, revenue generation, and market conditions.
7. Product Development & Innovation:
   • Work closely with product teams to ensure that products meet market demand.
   • Advocate for product innovations that align with market needs and commercial goals.
8. Leadership & Team Development:
   • Build and mentor a high-performing commercial team.
   • Foster a culture of collaboration, innovation, and accountability.

Requirements:

Education:

• A bachelor’s degree in Business Administration, Marketing, Sales, or a related field. A Master's degree (MBA or similar) is preferred.

Experience:

• At least 10 years of experience in commercial leadership roles (e.g., Sales, Marketing, Product Management).
• Proven track record of success in a commercial leadership role, ideally as a CCO, VP of Sales, or VP of Marketing.
• Experience in managing and scaling commercial operations in a fast-growing company or competitive industry.

Skills:

1. Leadership & Strategic Thinking:
   • Strong leadership skills with the ability to inspire and lead cross-functional teams.
   • Ability to develop and execute long-term business strategies while adapting to changing market conditions.
2. Sales & Marketing Expertise:
   • Deep understanding of sales processes, marketing strategies, and customer engagement.
   • Provenability to drive revenue growth, customer acquisition, and brand loyalty.
3. Financial Acumen:
   • Strong financial management skills, including budgeting, forecasting, and analyzing financial performance.
   • Experience in managing commercial budgets and achieving financial targets.
4. Analytical & Problem-Solving Skills:
   • Ability to analyze complex data and market trends to make informed decisions.
   • Strong problem-solving abilities with a results-driven approach.
5. Communication Skills:
   • Exceptional communication and interpersonal skills for collaborating with senior leadership, clients, and teams.
   • Ability to present ideas clearly and persuasively to internal and external stakeholders.
6. Customer-Centric Mindset:
   • Focused on delivering exceptional customer experiences and improving customer satisfaction.
   • Experience in building and nurturing customer relationships.
7. Adaptability & Innovation:
   • Ability to stay ahead of industry trends and drive innovation in the commercial function.
   • Open to change and able to pivot strategies quickly when necessary.

Other Requirements:

• Strongexperience working in a leadership capacity in a B2B or B2C environment,depending on the company's model.
• Ability to travel as needed for meetings with clients, partners, or other business requirements.

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

Responsibilities would include, but not be limited to, the following:

• Ensure accurate documentation for patients admission
• Follow closely on bill size to ensure existing insurance coverage is sufficient
• Engage with respective departments and doctors to provide relevant information and documents
• Liaise with patients / payers for outstanding bills
• Perform ad hoc duties as assigned

Requirements:

• Minimum N / O level / NITEC / Diploma
• Proficient in Microsoft Office applications (Word and Excel)

Qualities required for this role include:

• Customer service oriented and good team player
• Good interpersonal and communication skills
• Open to shift work arrangement
• Meticulous and comfortable with numbers
• Working experience in customer service

Job Responsibilities

· Responsible for handling front office reception and administration duties

· Greet customers and answer all customers’ enquiries

· Perform for scheduling appointment calendar and sending reminders appointments to customer

· Generating and compiling of daily sales reports

· Perform outlet stock-take and other ad-hoc duties

· Perform cashiering duties such as payment collections.

Requirements

· Basic knowledge of Microsoft Word and Excel

· Good interpersonal and communication skills

· Passion for customer service

· Excellent telephone etiquette

· Preferably with experience. No Experience are welcome as training will be provided.

· Must to able to commit to retail hours and weekends.

Benefits

· Medical & Dental Benefits

· Location near MRT

· Joining Bonus: $3000

Responsibilities

- Provide Workplace Safety & Health (WSH) enforcement support

- Identify and assess any foreseeable risk arising from the workplace or work processes.

- Ensure all work practices comply with company safety policy and WSH act

- Advise on work plan / Risk Assessment / safe work procedures

- Recommend / take reasonably practical action to eliminate any foreseeable risk to any person who is at work in that workplace.

- Inspect and examine any machinery, equipment, plant, installation or article in the workplace.

- Organize safety & health awareness program for the site.

- Compile all relevant report and records, carry out daily safety inspection

- Conduct site safety & health audit.

- Conduct site safety & health meeting and prepare reports for relevant parties.

- Prepare hazard analysis reports.

- Prepare safety & health management programs and ensures effective implementation.

- Inspect and examine workplace records, certificates, notices and documents kept or kept under the WSHA.

- Other ad-hoc duties assigned by the Project Manager

Requirements

o Diploma or Degree in Workplace Safety & Health or equivalent

o Registered Workplace Safety & Health Officer with MOM

o Minimum 3 years of WSHO experience in LTA projects, preferably with Tunneling projects

Supervision and coordination of the construction of the civil and structural works of the project and exercise all reasonable skill, care and diligence in the discharge of the contract period.

To carry out site supervision and inspection of the works to ensure that the works are constructed to required quality and accuracy.

To maintain proper and update daily records of all works done, including records of tests, inspections, status of works, safety, site diary, materials and equipment on site.

To verify reports and claims submitted by the contractors.

To record all variations as instructed or approved by Consultant Team.

To attend to contractor’s queries and co-ordinate works of main contractor and direct contractors.

Responsible to the consultants who will have overall control of the site supervisory staff and also discharge of duties are listed following items of works.

Responsibilities

• Greet customers and provide prpfessional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Provide professional scalp analysis
• Recommend packages according to individual needs and conditions
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Stidies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and team player
• Good interpersonal and responsible team player
• Good interpersonal and communication skills
• Good command of spoken English
• Work location - Orchard area

Job Description

• Conduct investigation, submission of investigation reports and preparing the relevant documents i.e. advisories, warnings, Notices Of offer of Composition and prosecution papers.

• Investigation work will include taking statements from any witness or suspect in the field or interview room, obtaining relevant evidence as defined by the Evidence Act and compiling and making recommendations in the investigation papers.

• Other ad-hoc duties as assigned by Supervisor

Job Requirements :

The candidate(s) for SIO position shall have investigation experience of at least 5 years with SPF and at least diploma/degree certification, IOs with substantial investigation experience but without diploma/degree may be assessed for the position as well; and