Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

The Team

Cundall’s Civil & Structural Engineering team pride ourselves on our exemplary track record of designing and leading innovative and sustainable built environment projects.

The Role

This is a good opportunity for an experienced Structural RTO to represent Cundall onsite for one of Singapore projects. This will be a 9-months contract based role commencing in April 2025 with an opportunity for extension if required by project. Location is based in the west of Singapore. The main responsibilities are:

• To coordinate and to supervise the whole construction works of the Contractor on site and to agree on the detailed programme of work.
• To check and ensure that all necessary instructions have been given to the Contractor and authorization from the Head Office has been obtained.
• To check and ensure that all materials are ordered and delivered to the site by the Contractor in good time with all necessary permits obtained.
• To ensure that the requirements of the specifications with regards to materials and workmanship are complied with by the Contractor.
• To ensure that all setting out work are properly carried out by the Contractor and to keep all survey records in systematic and legible manner.
• To keep a daily site record on the progress of the work and prepare site inspection reports.
• To issue such further instructions and clarifications of details as are deemed necessary.
• To check all works (rebars, formworks, steelworks etc) and to ensure they comply with drawings, specifications and good engineering practice.
• To ensure that relevant tests on materials are satisfactorily carried out and recorded prior to adoption and that all routine tests are done and documented during normal construction works.
• To attend site meetings.
• To assist the QS in the valuation of works done for the purpose of valuation of the progress of works and for the purpose of progress payment if required.
• To act as a channel for all claims and disputes and to provide the facts which are relevant.
• To familiarize himself with and where necessary bring to the notice of the Contractor, the need for inspections, certification etc. by the Client Department, municipal council, local or state or other authorities having jurisdiction over the project.
• To foster efficient organisation and good relations on the job and suggest and report on any matter likely to assist in achieving these. The RTO shall also observe and report on the general co-ordination, standard and progress of the works.
• After the completion of structural works by the Contractor, RTO shall verify that all constructed works are in accordance with approved authority drawings prior to authority inspections, and ensure that the finished works are free from defects and are functioning to its intended specifications.

The Skills

-Able to commit to the project commencing in April 2025.

-With minimum 6 years of site experience in the supervision of construction works (including both steelworks and reinforced concrete works).

-Must be an IES/ACES accredited Registered Resident Technical Officer.

-Given the collaborative and client focussed nature of this role, excellent communication skills and experience of using your initiative to overcome challenges are essential.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Roles & Responsibilities

Key Responsibilities

1. Financial Management: Manage the company's financial operations, including budgeting,

forecasting, and auditing. Ensure that the financial transactions, policies, and procedures meet

the organization's short and long-term business objectives and are conducted in accordance

with regulations, accounting principles, and standards.

2. Strategic Planning: Develop and implement the financial strategy of the company. This

includes long-term financial planning and forecasting, risk management, and investment

strategies.

3. Financial Reporting: Oversee the preparation and communication of monthly and annual

financial statements. Ensure the timely reporting of key financial data and updates to the CEO,

Board of Directors, and other key stakeholders.

4. Compliance: Ensure legal and regulatory compliance regarding all financial functions. This

includes tax planning and compliance with local, state, and federal tax regulations.

5. Leadership: Direct the Finance and accounting team and ensure their ongoing professional

development and training. Participate in key decisions as a member of the executive

management team.

Requirements

· Bachelor Degree in Accountancy, Finance, CPA, ACCA or equivalent with

min 10yrs of finance leadership experience. Prior experience in IPO listing.

· Good leadership and dedicated team player, dynamic , confident and positive disposition

· Ability to make value added changes to achieve business objectives and goals

· Proficient in Mandarin

We have a flexible work from home job as a Human Resource Officer.

Job scope:

• Work from home
• Flexible timing
• Sourcing and recruiting the right people for our organisation
• No cold call required
• Support will be provided
• High incentives of $1000 per successful placement (subject to terms and conditions)

Responsibilities

• Handle operational HR matters.
• Work with the line managers on their recruitment needs and ensure that the recruitment is in accordance with the manpower plan
• Required to update and accurate maintenance of digital and electronic internal employee records.
• Supporting work pass application processes for foreign workers with liaising with government parties.
• Deliver HR services in an effective and efficient manner; identify and resolve HR issues if required.
• Provide support in the implementation of HR strategy and execution of any supporting programs.
• Supporting new hire onboarding and exiting process for internal employees.
• Ability to perform payroll tasks related to the input and reconciliation of timekeeping data, new hires, terminations, salary changes, compensation, and benefits payouts, in accordance with established operating procedures and deadlines.
• Conducting performance and wage reviews.

Requirements :

• Min Diploma/ Degree in Human Resource Management, Business Administration or equivalent.
• Min 2 years of experience in office management and HR Operations experience.
• Knowledge of HR processes, employment laws, and regulations is a bonus.
• Knowledge of Microsoft Office/365, including word, excel, power point and Outlook a must.
• Excellent oral & written communication skills

Job Responsibilities :

• Formulate and develop Company’s safety policy and procedures
• Assist and enforce sites to implement site health and safety plans
• Perform health and safety audits on sites
• Conduct periodic health and safety training for site personnel
• Maintain Company's health and safety statistics and records
• Liaise with Government Agencies on health and safety issues, application of factory permit and other safety statutory requirements for compliance by sites
• Investigate all accidents which occur and recommend appropriate health & safety measures to prevent their occurrence
• Assist Senior Project Manager / Project Manager on all site safety matters
• Ensure the Occupational Health Safety management programme are effectively implemented and maintained
• Conduct and plan safety training awareness programme

Job Requirements :

• Diploma / Degree in Occupational Health and Safety, Engineering or a related field
• Minimum 5 years relevant working experience in construction industry
• Possess a valid registration with MOM as Workplace Safety and Health Officer (WSHO)
• Independent with good communication skills
• Possess ECO Certificate (NEA)
• Familiar with Government Regulations relating to Occupational Safety, Health and Environmental
• Certificate in WSQ Specialist Diploma in Workplace Safety & Health level C
• HDB Experience required
• 6 days work week from 8.00am to 5.00pm

*Seeking for a Middle Office with relevant 2/3 years of Banking- Loan operations experience*

THE COMPANY

Rooted in their commitment and service to their clients, the company has a well-received yet stable brand within the Banking sector. They currently seek a Middle Office to be part of their Operations team.

JOB RESPONSIBILITIES

• Perform Middle office function and smooth implementation process
• Ensure timely reporting e.g. Accounting, performance, annual rating or head office reports
• Write credit reports/credit analysis
• Perform analysis of investors for credit approval
• Ensure smooth loan operations
• Conduct compliance KYC/AML checks
• Write and improve Operations policies
• Work closely with other business stakeholders

JOB REQUIREMENTS

• Degree in Business Studies/Finance/Banking/Economics/Commerce or any other relevant education
• Minimum 2 years of relevant loan operations experience in Banking industry
• Meticulous, organized, team player and has good interpersonal skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

Responsibilities

• Plan, support and implement approved programmes and services of the DAC.
• Ensure that DAC rules pertaining to personal safety, work hazards and prescribed training procedures are adhered to by staff and clients.
• Maintain and develop proper system of administration of client’s ICP; attendance and training programme records; and other administrative records in accordance to the Programme Evaluation System / Best Practice Guidelines.
• Ensure the welfare of clients, referring any inappropriate client behaviour or welfare needs to the appropriate professional service for intervention.
• Liaise with parents/guardians of clients pertaining to the clients’ management.
• Ensure that volunteers are working towards the organizational interest, objectives and goals.
• Maintain good public relations and uphold the image of the Association.
• Work as a team and participate positively and actively to ensure quality service delivery that is in line with the mission, goals and objectives of the Association.

Requirements

• Have relevant Diploma or ‘A’ Level.
• Have good organization skills.
• Have a compassionate and patient personality.
• Certified training in Social Services or Disability Studies is an added advantage.
• Experience in working with persons with special needs is an added advantage.
• A Heart to serve in the special needs sector

Working Location: 65 Pasir Ris Drive 1 Singapore 519529

Our Client:

Our client is one of the leading Banking Services companies in Japan. They are currently looking for an Officer to join their Back Office.

The Responsibilities:

• Back office general operations, settlement, input vouchers for loans, securities, money market transactions, swaps and forex

• Prepare periodical reports for Head Office, as well as to Singapore and Japanese regulatory agencies

• Operation of accounting system and settlement system (SWIFT)

• Check the daily bank statement and maintain adequate account balance

• Monitor fund transfers (inward and outward remittance), customer’s accounts

• Assist the Back Office Manager and Middle Office Manager by managing the accounting system, entering input sheets and printing out data sheets

• Assist the Compliance Manager with daily AML monitoring, KYC filings, processing audit requests and revising operational policies and procedures

• Perform all other duties as assigned by the managers

The Requirements:

• Diploma or Degree holders with relevant experience

• PC skills (Microsoft Office)

• Good communication skill, strong learning ability and multi-tasking skill

• Experience in bank’s back office is welcome

• Driven and self-motivated for new challenges

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 110916

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Maintenance, servicing and ensure regular checks and servicing of: Fire alarm systems, EM LOCK and magnetic door systems,Guestroom lock systems ELsafe units, CCTV systems, Public announcement systems, Car park collection systems Panic and PWD button system.
• Oversee the loading and unloading bay, driveway, and basement car park to ensurenall.loading and unloading activities conpleted within time frame.
• Control and distribute complimentary car park tickets.
• Respond to various incidents during shift, ranging from security breaches to guestroom lock and ELsafe issues.
• Complete security incidents, accidents, and emergencies, prioritizing report by end of daily shift.
• Enforce security protocols and procedures to protect guests, colleagues and property.
• Manage access control systems, such as key card access, to prevent unauthorized entry.
• Prrform random bag check to all colleagues who exit the building.

Job Requirements

• 1 year experience as Security preferably within hotel industry.
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Service-oriented and positive working attitude.
• Willing to perform rotating shift work.
• Police, CISCO or SAF regular experience will be an advantage.

• Cashier / Retail Assistant / Ticketing Exp
• Rotating Shift (Retail Hour)
• Able to work on Weekends & Public Holidays

Responsibilities

• Handle ticketing counter sales
• Provide customer services
• Handle cashiering
• Other ad-hoc duties as assigned

Requirements:

• Possess Cashier / Customer Service / Retail Sales / Ticketing experience
• Good communication & interpersonal skills
• Able to work rotating shifts, on weekends & PH

Other Information:

• Working Hour: Rotating Shift
• Salary: Up to $2300/mth + OT + AWS + VB
• Location: Island-wide

To apply please click on the APPLY NOW button or email your resume with the following detail inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job Purpose

The Customer Services Officer plays a key role in supporting the club by delivering exceptional member services, ensuring efficient administrative processes, and maintaining a professional and welcoming front desk environment.

Key Responsibilities:

1. Member Support:

• Assist members with login issues and updating personal details.
• Process family memberships, including applications, reactivations, and terminations.
• Handle card replacements for lost or damaged cards, and coordinate door access updates with IT.
• Enroll and terminate members in Sports and Lifestyle sections.
• Update the Electronic Payment System (EPS) in the club’s membership database.

2. Administrative Duties:

• Prepare and issue letters for car decals, membership changes, introductions, and other member requirements.
• Manage returned mail, sweet orders, and monthly corporate stock reports for Finance.
• Maintain organized records for issued/replaced membership cards, family memberships, and other documents.

3. Communication Management:

• Respond promptly and professionally to member inquiries via email and WhatsApp.
• Document and escalate unresolved member complaints or issues to the appropriate department or manager.

4. Front Desk and Facility Management:

• Ensure the front desk is clean, organized, and welcoming to members and visitors.
• Greet members and visitors, assist with inquiries, and provide general information.
• Answer and direct incoming calls, take messages, and manage visitor logs.
• Report maintenance or cleanliness issues in public areas to the relevant departments.

5. Card and Document Management:

• Print membership cards for new and existing members.
• Prepare and distribute car decals and other necessary documents.

6. Event and Payment Support:

• Assist with member registrations for club events.
• Accept payments for membership renewals, replacement cards, or other services, if applicable.

7. Other Duties:

• Perform additional duties as assigned by the Membership Services Manager or Club Management.
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
• Not engage in any unsafe or negligent act that may endanger yourself or others working around you.
• Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

Skills and Competencies:

• Strong organizational and multitasking abilities.
• Excellent communication skills and customer service orientation.
• Proficiency in managing administrative tasks and IT coordination.Undertake the club reception and clerical duties at the desk of our main entrance. The “face” of the club for all members and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make members and visitors feel comfortable and valued while on our premises.

Job Responsibilities

• Greet and welcome member & guests
• Attend to member’s enquiries and address to feedback and suggestion.
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Check, sort and forward emails
• Keep updated records and files
• Support Membership administration process
• Any other duties/projects as assigned by Supervisor and/or Management.

Qualifications and Education Requirements

• Proficient in English (oral and written)
• Knowledge of MS Office (especially Excel and Word) will be advantage
• Minimum “O” level qualifications

Required Skills

• Front desk/reception experiences preferred
• Good communication and people skills
• Customer service orientation

JOB DESCRIPTION

Strategic Marketing Leadership

• Strategy Development: Design and implement scalable marketing strategies from inception to growth.
• Acquisition Planning: Develop ROI-driven user acquisition strategies across digital channels within budget constraints.
• Engagement Campaigns: Craft comprehensive campaigns to enhance user engagement and communication.
• Brand Development: Establish competitive brand positioning and narrative in the travel tech industry.
• Team Leadership: Manage and guide a regional marketing team to execute strategies effectively.

Performance Marketing

• Campaign Design: Create targeted campaigns for key traveler segments using channels like Google Ads, social media, influencer partnerships, affiliate marketing, and metasearch.
• Retention Strategies: Develop user retention tactics through integrated campaigns, email marketing, referral programs, and other engagement methods.
• Optimization: Track and optimize key metrics (CPC, CPI, CPA, CTR) to achieve growth within ROI constraints.
• Analytics: Implement advanced tracking models, manage marketing dashboards, and deliver regular performance reports.

Cross-Team Collaboration & Operations

• Tech Integration: Collaborate with product and tech teams to integrate marketing technology and sophisticated tracking systems.
• Operational Excellence: Work with finance, legal, and operations teams to streamline processes.
• Partnerships: Forge strategic partnerships within the travel ecosystem.

Qualifications and Skills

• Experience: Over 7 years of marketing expertise in digital platforms, travel technology, or high-growth startups.
• Industry Knowledge: In-depth understanding of the travel industry and its dynamics.
• Proven Success: Demonstrated ability to scale user acquisition, develop marketing strategies from scratch, and manage performance marketing budgets effectively.
• Analytical & Creative: Exceptional skills in data analysis and innovative problem-solving.
• Leadership: Strong communication and leadership abilities to inspire and guide teams.
• Project Management: Skilled in managing projects within multicultural environments.
• Entrepreneurial Mindset: Startup experience preferred, with a focus on agility and innovation.
• Results-Driven: Committed to achieving measurable growth and ROI-focused outcomes.

Roles and Responsibilities

1. Administers members’ booking of the Sports facilities.

2. Assists in tabulating scores and coordinates events / tournaments.

3. Basic knowledge of Gym equipment / machines.

4. Cleaning the gym equipment / machines daily.

5. Ensures that the Sports’ outlet counter is clean and tidy at all times.

6. Checks the condition of the equipment.

7. Ensure members comply with the House rules.

8. Conducts regular checks at all the sports facilities to ensure they are in good condition.

9. Ensures all equipment & facilities are well-maintained and reports to Executive if any repair or upgrading is necessary.

10. Ensures that all billing chits are in running order.

11. Ensures that there is enough billing chit paper and printer paper.

12. Assist in Sports / Social Events / Programs.

13. Performs any other duties as assigned by the Head of Department / Executive.

Job Requirements

· GCE ‘O’ Level, preferably with one year of related working experience.

· A team player with positive working attitude.

· Customer-oriented and good initiatives.

· PC literate.

The scope of work for a Facility Technical officer typically includes tasks and responsibilities related to maintaining, operating, and ensuring the proper functioning of building systems and facilities. These technicians are essential for managing the physical infrastructure of a building, ensuring safety, comfort, and efficiency. Below is a typical scope of work for a Facility Technical Officer:

1. Preventive and Corrective Maintenance

- ACMV Systems: Regular inspection, maintenance, and troubleshooting of heating, ventilation, and air conditioning systems.

- Electrical Systems: Inspect, maintain, and repair electrical systems, including lighting, power outlets, circuits, and backup generators.

- Plumbing: Monitor and maintain plumbing systems, including pipes, faucets, restrooms, and water heaters.

- Fire Safety Systems: Check fire alarms, extinguishers, sprinklers, and emergency lighting systems to ensure they comply with regulations.

- Elevators & Lifts: Perform routine inspections and maintenance on elevators, lifts, and other mechanical transport systems.

2. Building Systems Management

- Building Automation: Monitor and operate building automation systems (BAS) for optimal performance.

- Energy Management: Track and optimize energy usage through systems like lighting controls, ACMV efficiency, and energy-saving measures.

- Safety and Security Systems: Ensure proper functioning of CCTV cameras, access control systems, and alarm systems.

- Indoor Air Quality: Regular checks of air quality, ventilation, and filtration systems to maintain comfort and health standards.

3. Troubleshooting and Repairs

- Diagnose problems with facility equipment and systems.

- Implement repairs to prevent downtime or discomfort for building occupants.

- Document all repairs and maintenance activities, including time spent and materials used.

4. Custodial and Housekeeping Support

- Provide support for building cleanliness through coordination with custodial staff to ensure hygiene standards are met.

- Assist in setting up for special events or changing configurations for space usage.

5. Compliance and Regulatory Standards

- Ensure all facility systems are in compliance with local building codes, safety regulations, and environmental guidelines.

- Conduct regular inspections to ensure health, safety, and fire compliance.

- Maintain records of inspections, maintenance, and repairs for audits or regulatory review.

6. Vendor and Contractor Coordination

- Coordinate with external contractors for specialized services (e.g., landscaping, pest control, major repairs).

- Oversee contracted work to ensure it meets safety and quality standards.

- Assist with obtaining bids for maintenance contracts or services as needed.

7. Facility Upkeep and Improvement

- Assist in planning and executing minor building improvements or refurbishments.

- Manage inventory of equipment and supplies, ensuring timely replacements.

- Participate in facility assessments to identify areas for improvement.

8. Emergency Response

- Respond to facility-related emergencies, including water leaks, electrical issues, fire alarms, or ACMV failures.

- Assist in executing emergency evacuation plans and ensuring building readiness for any crises.

9. Documentation and Reporting

- Maintain accurate records of repairs, maintenance schedules, and equipment performance.

- Generate reports on facility conditions, work completed, and potential issues.

- Monitor facility performance metrics and assist with budgeting for future improvements.

10. Communication and Coordination

- Work with facility managers, building tenants, and other stakeholders to communicate issues and maintenance schedules.

- Provide updates to management on ongoing projects or urgent repair needs.

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Admin Officer

Assist in handling and maintaining proper records of feedback or complaints received from the residents.

Assist the CM to attend Section 47(1)(c) notice and update strata roll upon receipt of notice of transfer

Assist the Condominium Manager in petty cash management and collection of payment by residents on daily basis, including daily account closing.

Update trust accounts periodically of all transactions for the contributions, facilities' charges and deposits for receipts issuance to residents.

Manage the booking of estate facilities such as BBQ pits, tennis courts, function room etc. according to House Rules, By Laws and Standard Operating Procedures.

Establish and maintain proper filling systemt to ensure smooth documentation and adminstration of the estate.

Carry out regular of the content of the notice board(s).

Maintain inventory of office stationery and equipment maintenace record and perform general adminstrative duties.

Co-ordinate council meetings and annual general meetings as instructed by the Condominium Manager.

Any other duties assigned by supervisor / manager.

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

The M&E Officer need to manage the "M&E process" which can include multiple task and people.

• Performing checks on the M&E materials/works to ensure that the final touch-up works are ready for inspections.
• Good knowledge of construction quality control/assurance
• Conducting regular inspections to ensure works are in compliance with method statements (in accordance to BCA’s Good Industry Practice)
• Monitoring the performance of maincontractor workers for all trades and ensure any defects are properly rectified
• Supervising M&E maincon works and ensure main-contractor’s progress in accordance to schedule set
• Any other duties as may be required by the Company.

Job Requirements

• Diploma or Certified in construction related field.
• Minimum 5 years’ experience in construction projects.
• Able to work independently and possess strong leadership quality
• Require working on site experience
• Related safety course certificate
• Ability to use measuring devices like gauges, meters,calipers etc.

Job Responsibilities

• Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
• Negotiate with customer on repayment if they are unable to fulfill payment obligation
• Attending to customer’s account enquiries and rendering prompt services on their request
• Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
• Update conversation with customer in collection system
• Working together with supervisors in solving irregular cases

Job Requirements

• Making calls in the range of 200 to 250 daily
• Meeting and exceeding KPI set by management
• Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)
• Customer Focus, Good Team Player & Results Driven, has integrity in her/his area of work, Independent, Responsible & Committed
• Able to multi task and work on demand
• Knowledge in Microsoft Words, Excel & Powerpoint.
• Good Interpersonal and Communication Skills, Good Analytical Skills, Good Negotiation Skills, Good Writing Skills

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus