Security Officer (SO)

HR Officer - Ship Management Company

We are seeking a skilled and experienced HR Officer to join our dynamic team at our Singapore-based Ship Management Company. The ideal candidate will play a crucial role in managing HR functions for our office staff,

Responsibilities:

Organizational Structure and Job Descriptions

- Review and redesign organizational hierarchy, considering interdepartmental relationships and internal workflows

- Analyze and update job descriptions for office staff to ensure alignment between procedures and actual practices

Policy Development and Implementation

- Propose, develop, and implement comprehensive office policies, including (but not limited to:

- Work from Home Policy

- Loan Policies

- Leave Policies

- Travel Allowance

- Phone Benefits / Usage Policies

Performance Management

- Develop metrics to evaluate staff performance

- Create and implement a performance-to-rewards system to identify and recognize high-performing staff

Employee Relations

- Address employee grievances promptly and professionally

- Facilitate conflict resolution to maintain a harmonious workplace

Training and Development

- Assess training needs across departments

- Coordinate and implement development programs to enhance employee skills and performance

Reporting and Analytics

- Prepare and present reports on HR metrics to senior management, including:

- Turnover rates

- Employee satisfaction levels

- Compliance issues

Requirements:

- Bachelor's degree in Human Resources, Business Administration, or related field

- Minimum 3-5 years of experience in HR, preferably in the maritime or shipping industry

- Strong knowledge of Singapore employment laws and regulations

- Experience in managing remote teams and implementing remote work policies

- Excellent communication and interpersonal skills

- Proficiency in HR software and Microsoft Office (Suite)

- Ability to handle confidential information with discretion

Benefits:

- Competitive salary package

- Opportunities for professional development

- Health insurance coverage (Medical/Dental)

If you are passionate about HR and have the skills to drive our organization forward, we encourage you to apply. Join us in creating a positive and productive work environment for our diverse team of professionals in the ship management industry.

Responsibilities:

• Ensure that all security equipment in the Club is functioning.
• Assist with day-to-day security operations.
• Attend to duties in the security office e.g. monitoring alarm systems, signing in and out staff and visitors to the club.
• Report incidents.
• Attend and assist members on complaints.
• Patrol Club premises.

Requirements:

• Candidate must possess at least a PSLE or equivalent.
• At least 1 year of working experience in the related field is required for this position.
• Valid PLRD License with SO grade.

The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

Executes Core Tasks Of The Lobby Operation

• Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
• Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
• Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
• Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier And Lobby Operation Coordinator Duties

• Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

Candidate Profile

Knowledge and Experience

• Diploma and Degree from preferably hospitality or related field.
• Minimum 1 to 3 years relevant experience.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.
• Contributes in the team, work punctually and effectively.
• Ascertains and addresses guest/colleague needs.
• Motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment.
• Prioritises and organises work assignments and work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12. Able to front Service Desk to stakeholders for clarification and enquiries.

Guest Services

· Welcome guests in a friendly and professional manner.

· Assist guests with check-in and check-out procedures.

· Handle guest inquiries, requests, and complaints promptly and courteously.

· Provide information about hotel facilities, services, and local attractions.

Administrative Support and Front Desk Operations

· Assist in maintaining accurate guest records and files.

· Handle incoming calls and redirect them as necessary.

· Assist in managing room reservations, ensuring accuracy and efficiency.

· Communicate reservation details to other departments as necessary.

· Ensure the front desk area is clean, organized, and presentable at all times.

· Maintain a working knowledge of hotel services, amenities, and promotions.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Working Hour: 10.30am - 7.30pm
• Salary: $2,800 - $3,500 + Commission
• Gross Salary: $5k - $7k
• 6 off days per month
• Location: Orchard

Job description:

• Provide front line counter services such as patient registration and provide information on clinic services and products.
• Assist Medical Doctors during procedures.
• Advise clients on premium medical aesthetic treatments and beauty products.
• Sell and promote treatments and products to clients based on their needs.
• Build repeat clientele.
• Actively promote clinic services
• Liaising with external partners and vendors

Qualifications and Skills

• Relevant Experience in similar capacity

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Front Desk Receptionist (Beauty Wellness)

• Somerset / Tanjng Pagar
• Mon-Fri 10am -7pm
• Sat 10am - 6pm
• S$ 2.5k - 3.5k (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job description

- Wiping of student tables & chairs

- Sanitise all common touch points

- Sweeping, vacuuming, and mopping of student care areas

- Keeping pantry clean and dry

- Cutting Fruits/ Packing of lunch foods

- Clearing of trash bins and rubbish

- Any ad-hoc duties related to cleaning and washin

Working Hours:

9am to 6pm/ 10am to 6pm (Mon – Fri)

Job Types: Full-time, Permanent

Assist with administrative duties, invlude dealing with project admin and submission to building authority and other technical departments.

With or without experience may apply.

Mon to Fri 8.30am - 6pm

Job Description

• Assist in Account Payable and Account Receivable

• Contact oversea branch

• Emailing follow up account

• Assist in Simple GL entry

• Data entry and filing of accounting documents

• Other Ad hoc duties as assigned

Job Requirements

• ITE certificate or Diploma in Accounting

• 1 year of work experience in accounts or basic understanding of accounting.

• PC Literate, proficient in MS Excel and Word

• Experience in handling high volume of transaction

• Good communication skills and good team player

• Candidate with relevant experience will consider for senior position

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• Staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description:

• To perform lobby, patrol and escort duties.
• To respond to needs of guests and request of departments/ or staff for security assistance.
• To check on carpark for suspicious activities.
• To issue security passes to contractors.
• Any other ad-hoc duties as assigned.

Requirements:

• 6 days work week.
• Singaporeans and PR only.
• Valid Security License issued by PLRD/SIRD.
• At least 1 year of experience in a similar capacity in the Hospitality industry.
• Positive attitude and able to take responsibility.
• Able to communicate clearly and work in a team.
• Able to work on rotating shifts, weekends and public holidays.

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 18 Jan 2025.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Key Responsibilities:

• Payroll Processing:

Responsible for the timely and accurate processing of Payroll

Handle staff resignation and income tax related matters

Support in administration of staff benefits includes reimbursement, update of Annual Leaves, Medical Leaves & etc.

Cross checking new hire staff personal data keyed in by TA team.

• System Maintenance and Support:

Maintain and update the payroll system, ensuring it is functioning correctly and efficiently.

Implement system upgrades and patches as necessary, working with IT and software vendors.

• Compliance and Reporting:

Ensure compliance with local laws and regulations related to payroll, tax, and statutory requirements.

Assist in audits and inspections by providing necessary payroll information and documentation.

• Process Improvement:

Identify opportunities for process improvements and automation within the payroll system.

Develop and implement best practices for payroll operations to enhance efficiency and accuracy.

Collaborate with HR, finance, and IT teams to streamline payroll processes and integrate systems.

• Documentation and Record Keeping:

Maintain accurate payroll records, ensuring all employee information is up-to-date and securely stored.

Document payroll processes and procedures, creating and maintaining a payroll manual for reference.

Ensure timely and accurate filing of payroll-related documents and records.

Any other ad-hoc duties as assigned

Qualifications:

Diploma in Human Resources, Accounting, Finance, or related field.

Minimum 3 years of experience in payroll administration, preferably in a similar role.

Proficiency in payroll software and systems; experience with InfoTech is an asset

Strong understanding of Singapore payroll laws and regulations.

Excellent attention to detail and accuracy in handling payroll data.

Strong analytical and problem-solving skills.

Front Desk Receptionist (Beauty Wellness)

• Somerset / Tanjng Pagar
• Mon-Fri 10am -7pm
• Sat 10am - 6pm
• S$ 2.5k - 3.5k (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Duties

• Maintain peace and order within the Hotel premise and to provide safety and security to Hotel guests, patrons, employees and their belongings, and the Hotel’s properties.
• Ensure no break-in and intrusion in secured and protected areas.
• Perform patrolling round in all areas of the Hotel premise.
• Conduct investigations on incidents involving disturbance, accidents, losses, thefts, etc. occurring in the Hotel.
• Report all matters that are harmful to the Hotel business eg pimping, prostitution, gambling and touting syndicates, internal collusion and theft, dishonesty, etc.
• Be familiar with the fire emergency plan. Take necessary action whenever the fire alarm is activated.
• Keep proper and updated records/entries in relevant security logs and records.
• Ensure smooth flow of traffic in the Hotel's car park, frontage and its vicinity.

Job Requirements

• Relevant experience in hospitality industry will be an added advantage
• PLRD licensed
• Analytical, tactful and independent
• Strong interpersonal and communication skills
• Willing to work rotating shifts including weekends and public holidays

We regret that only shortlisted candidates will be notified.

*Night Shift

Roles and Responsibility

• To perform 12hrs shift duties at any deployed sites
• To perform safe entry for staffs, workers, visitors and contractors
• To safe guard the premises through surveillance and patrols
• Identify and report unusual or suspicious movements in occurrence
• Perform access control duties at the check-point
• To monitor CCTV surveillance when required
• To update and report any fire alarm activation

Qualifications and Education Requirements

• ‘N’ Level or ‘O’ Level
• 1 year working experience

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Working Hour: 10.30am - 7.30pm
• Salary: $2,800 - $3,500 + Commission
• Gross Salary: $5k - $7k
• 6 off days per month
• Location: Orchard

Job description:

• Provide front line counter services such as patient registration and provide information on clinic services and products.
• Assist Medical Doctors during procedures.
• Advise clients on premium medical aesthetic treatments and beauty products.
• Sell and promote treatments and products to clients based on their needs.
• Build repeat clientele.
• Actively promote clinic services
• Liaising with external partners and vendors

Qualifications and Skills

• Relevant Experience in similar capacity

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683