A. BASIC DETAILS OF THE JOB

Job title: Communication Officer

Employer: Embassy of the Kingdom of the Netherlands, Singapore

Duration of contract: 1 year, with the option of renewal

Number of working hours per week: 37.5

B. GENERAL FEATURES OF THE JOB

The Embassy of the Kingdom of the Netherlands is seeking a seasoned, all-rounded communications professional with a proven track record. A person who is pro-active, flexible and service oriented, and who is eminently capable and takes the lead in initiating/formulating effective and enthusiastic communication on Embassy initiatives/activities to the Singapore audience and different target-groups.

The communication officer is responsible for raising awareness about the Netherlands, and the Embassy, in Singapore and Brunei. He/she will implement the embassy’s communications strategy covering trade and investment, innovation, sustainability and consular activities. He/she will also be closely involved in public diplomacy activities.

He/she will collaborate as one team with the Embassy’s other departments covering economic, political, and consular affairs.

C. DUTIES

· Responsible for all communication and media activities while liaising closely with the Ambassador and other departments;

· Maintain relations with various press agencies, journalists and other media companies;

· Write articles for local media, prepare interviews and draft speeches;

· Collect, write and publish messages for social media (LinkedIn, Facebook, X, Instagram), the embassy website, mass mailings and publications;

· Publish the embassy’s newsletter and keep the embassy website up to date by regularly checking shared and local content;

· Measure results and analyze effectiveness of social media campaigns;

· Draw up and implement recommendations how to expand the embassy’s exposure among decision makers and the general public in Singapore;

· Develop a coherent communications and public diplomacy strategy;

· Ensure all external communication adheres to the Dutch government’s corporate branding guidelines.

D. TYPE OF EMPLOYEE REQUIRED

· Enthusiastic and pro-active attitude;

· Flexible team-player who can work independently with a positive work attitude and collaborative mind set;

· Hands-on and curious person who takes initiative and has a natural antenna for the topics that matter;

· Feeling for a diplomatic environment in a multi-cultural context;

· Deep-rooted understanding of Singapore and Singaporeans’ perceptions of the Netherlands;

· Interested in public policy questions and challenges;

· Ability to multi-task, set priorities, meet deadlines while maintaining close attention to detail;

· Skillful networker.

E. KNOWLEDGE & SKILLS / JOB REQUIREMENTS

· Proven knowledge: degree in (Mass) Communications or a similar discipline

· Minimum of 2-5 years professional experience in the field of communication, journalism, marketing and/or social media;

· Strong and creative presentation and writing skills with editorial experience

· Resourceful with great problem-solving skills

· Strong coordination and multi-tasking skills, able to perform under pressure

· Excellent command of the English language, both written and orally.

· Experience with video editing software

· Excellent use of CRM and Hippo CMS software or willingness and ability to learn how to use these.

F. COMPETENCIES

· Excellent writing skills

· Organizational and planning skills

· Flexible team player

· Client focused, service and result oriented

· Highly pro-active

· Integrity

G. EMPLOYMENT CONDITIONS

The candidate will be:

· Locally employed by the State of the Netherlands, represented herein by the Head of Mission of the Embassy of the Kingdom of the Netherlands;

· Offered a contract for 37.5 hours a week.

Applicants need to be legally authorized to work in Singapore.

H. INFORMATION

For more information please contact:

Mr. Chris Devillers, Deputy Head of Mission on: [email protected]

I. APPLICATION

Interested candidates are invited to send an email, containing their cover letter and CV, by 26 December 2024, to email: [email protected]

J. SELECTION PROCEDURE

The selection procedure consists of interviews and a view on the candidate’s written portfolio. In case of equal suitability, priority is given to internal candidates. Please note that only short-listed candidates will be contacted.

Working hours: Rotating Shift/ 6 days work week

Transport provided between midnight & 6am

Salary: $2650 Basic, + OT, AWS + Bonus

Annual Leave: 12 days

Location: Airport

Job Description You will be responsible for providing security services at the airport and key installation areas, such as safeguarding and protection of assets.

Your role includes:

• Perform CCTV and Control Room monitoring duties.

• Undertake screening of baggage and personnel.

• Perform X-ray screening and access controls.

• Perform guarding and patrolling of installations.

• Any other duties as assigned.

Job Requirement:

• Valid PLRD Security license (Must be licensed as a Security Officer (SO) and are already in possession of a valid SO ID cards)

• Proficient to communicate in English

• Normal colour vision

• Able to work on rotating shifts

• Able to take on assignments at various locations based on Company's discretion

Mon to Fri 8.30am - 6pm

Job Description

• Assist in Account Payable and Account Receivable

• Contact oversea branch

• Emailing follow up account

• Assist in Simple GL entry

• Data entry and filing of accounting documents

• Other Ad hoc duties as assigned

Job Requirements

• ITE certificate or Diploma in Accounting

• 1 year of work experience in accounts or basic understanding of accounting.

• PC Literate, proficient in MS Excel and Word

• Experience in handling high volume of transaction

• Good communication skills and good team player

• Candidate with relevant experience will consider for senior position

Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports. Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, store, ship, and deliver incoming and outgoing department packages and mail. Secure the receiving room and its contents, ensuring safekeeping of packages. Follow all national, state, and local hazardous material shipping guidelines and regulations. Ship all out-going mail and packages. Verify quantity and condition of packages upon receipt prior to delivery to guest. Communicate with guest regarding received packages. Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages. Communicate with proper management regarding any loss or damage with packages.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

• Work Week & Shift: 6 days, rotating shift

• Annual Leave: 12 days

• Location: Inflight Catering Centre 1 OR Inflight Catering Centre 2 Changi North Crescent Singapore

Job Responsibilities:

• Be part of Technical team responsible for maintaining and ensuring the serviceability of all systems and equipment at ICC 1 & 2

• Be technically proficient in all aspects of maintaining, repairing and troubleshooting the full range of ICC systems and equipment (e.g. warehouse systems, material handling and automation systems, refrigeration systems, kitchen equipment, packaging and - inspection machines, washing machines, waste management systems, etc.) and other technical related knowledge

• Manage, perform and ensure all maintenance activities and repair works are timely followthrough according to the assignment, maintenance schedule, procedures, checklists, manufacturer recommendation and completed within the timeframe

• Manage, perform and ensure all technical purchase requisition of spare parts, contracts and services are in accordance to the Company policies and follow-through to support the maintenance activities

• Manage, communicate and work professionally with all stakeholders to minimize systems and equipment downtime

• Be proactive in resolving technical faults, contributing initiatives and continuous improvements

• Always observe and follow all Safe Work Procedures and Food Safety requirements

• Always ensure Safe Work environment by housekeeping of all work areas and report any safety hazards immediately

• Perform and support other relevant duties and projects assignments if required

Requirements:

• Min 2 years of relevant work exp required.

• Education requirement - Degree (MYS) & Diploma (Local)

• Computer-literate and competent in using Microsoft office/outlook, SAP application and IT devices

• Competent in using industrial workshop equipment and welding tools

• Competent in reading technical drawings, documentation and conversant in English and/or Multilinguial/Mandarin

Requirements:

• Physically fit with ability to carry heavy loads and work-at-height

• A motivated team player with strong qualities to lead and work in a challenging environment with tight timeline

• Able and willing to work in either office hours or rotating shifts, weekends and overtime if required

Compensation:

• Diploma - $2800 and above

• Shift allowance (average $240) and OT

• Staff transport will be provided for candidates working beyond midnight

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

​Our client is a global leader in gateway services, who is seeking to recruit a Security Officer (Airport). This position is based in Singapore.

Security Officer (Airport)

Responsibilities

You will be responsible for providing security services at the airport and key installation areas, such as safeguarding and protection of assets. Your role includes:

· Perform CCTV and Control Room monitoring duties.

· Undertake screening of baggage and personnel.

· Perform X-ray screening and access controls.

· Perform guarding and patrolling of installations.

· Any other duties as assigned.

Job Requirement:

· Valid PLRD Security license (Must be licensed as a Security Officer (SO) and are already in possession of a valid SO ID cards)

· Proficient to communicate in English

· Normal colour vision

· Able to work on rotating shifts

· Able to take on assignments at various locations based on Company's discretion

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

The job scope includes:

• Support laboratory operations by maintaining cleanliness, organization, and functionality of laboratory equipment and workspaces.
• Assist in conducting experiments, tests, and analyses under the supervision of laboratory staff.
• Procure laboratory supplies, equipment, and materials in accordance with project requirements and budgetary guidelines.
• Coordinate with vendors and suppliers to obtain competitive pricing and ensure timely delivery of procurement orders.
• Maintain accurate records of inventory levels, procurement transactions, and supplier information
• Assist in the development and implementation of procurement strategies to optimize cost-effectiveness and efficiency.
• Collaborate with laboratory personnel and project teams to identify procurement needs and recommend suitable products or solutions.
• Monitor and track the usage of laboratory consumables to prevent stockouts and minimize wastage.

Safety:

• Support the daily operation of all safety and security matters in the lab.
• Adhering to safety protocols and guidelines while handling hazardous materials and operating laboratory equipment.
• Provide expert advice to all staff on all workplace safety and health issues
• Develop and implement effective safety guidelines and standard operating procedures
• Conduct thorough inspections for all work premises assigned and execute all required follow-ups
• Conduct investigations for all accidents and incidents
• Facilitate the application of licenses and liaise with the relevant authorities for license/permit issues relating to safety, such as NEA,SCDF.
• Responsible for the emergency preparedness programme including local chemical spill response team
• Provide training, expertise and support in the safety management of lab equipment, consumables and operations of the labs
• Perform routine checks and inspection of assigned laboratories and office to maintain good housekeeping, enforce safety regulations and create safety awareness
• Conduct regular housekeeping and checking of safety equipment of the assigned laboratories and office to ensure compliance to safety regulations.
• Follow up on non-compliant safety inspection findings and ensure the corrective actions are rectified.

Security

• Plan and coordinate all lab security matters.
• Ensure high level of security for the smooth operations of lab.
• Ensure lab’s access is secured and house rules are followed.
• Ensure only authorized persons have accessed to the designated areas.

Assist in other laboratory-related tasks and projects as assigned by supervisors or management

COMPETENCIES AND QUALIFICATION REQUIREMENTS:

• Candidate must possess at least a Secondary School/Professional Certificate/NITEC, Diploma, Advanced/Higher/Graduate Diploma/Degree, any field.
• Fresh graduates or 1 year(s) of working experience in the related field
• Good communication skills and able to communicate with internal department well.
• Be driven, responsible, organized, independent and able to handle stress well.
• Able to learn fast, high attention to detail, and able to multi-task
• Able to work under pressure and minimum supervision.
• Able to start immediately or at short notice is a plus.
• Possess positive working attitude, punctual, initiative and able to work productively under minimal supervision.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

The M&E Officer need to manage the "M&E process" which can include multiple task and people.

• Performing checks on the M&E materials/works to ensure that the final touch-up works are ready for inspections.
• Good knowledge of construction quality control/assurance
• Conducting regular inspections to ensure works are in compliance with method statements (in accordance to BCA’s Good Industry Practice)
• Monitoring the performance of maincontractor workers for all trades and ensure any defects are properly rectified
• Supervising M&E maincon works and ensure main-contractor’s progress in accordance to schedule set
• Any other duties as may be required by the Company.

Job Requirements

• Diploma or Certified in construction related field.
• Minimum 5 years’ experience in construction projects.
• Able to work independently and possess strong leadership quality
• Require working on site experience
• Related safety course certificate
• Ability to use measuring devices like gauges, meters,calipers etc.

Job Responsibilities

• Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
• Negotiate with customer on repayment if they are unable to fulfill payment obligation
• Attending to customer’s account enquiries and rendering prompt services on their request
• Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
• Update conversation with customer in collection system
• Working together with supervisors in solving irregular cases

Job Requirements

• Making calls in the range of 200 to 250 daily
• Meeting and exceeding KPI set by management
• Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)
• Customer Focus, Good Team Player & Results Driven, has integrity in her/his area of work, Independent, Responsible & Committed
• Able to multi task and work on demand
• Knowledge in Microsoft Words, Excel & Powerpoint.
• Good Interpersonal and Communication Skills, Good Analytical Skills, Good Negotiation Skills, Good Writing Skills

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Our client is actively searching for a Senior Professional Officer, Safety to join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:

• Design and teach labs & practice modules.
• Mentor students in Capstone Projects and the Integrated Work Study Programme (IWSP).
• Lead or co-lead innovation projects with industry.
• Manage labs and equipment to support academic programmes and applied research.
• Ensure safety in labs.

The ideal candidate will need to have the following qualities and experience:

• A good degree in Engineering or a related field. Masters, PhD and/or relevant professional certifications will be advantageous.
• Deep technical specialist with 15 years of working experience in Environment, Health and Safety with relevant domain expertise and industry experience, safety processes, SOPs, risks assessment in one or more of the following areas is required:Chemical – Chemical, Process safety, proper disposal of chemicals, etc.
  Biological – Proper handling of microbes, etc.
  Electrical – Proper handling of heavy current, high voltage supply and equipment, etc.
  Mechanical – Proper handling of heavy, sharp tools, operation of machinery, etc.
  Civil – Proper handling of heavy tools, samples/parts and machinery, design for safety, etc.
  
• Deep, hands-on competence and understanding in safety related matters.
• Have strong technical competence in safety management system, safety processes, SOPs, risks assessment, hazard identification, safety training, safety culture, regulation, etc.
• Operational Knowledge in unit operations (for e.g. Heat Exchanger, Distillation Column, Reactors, Cooling Tower etc).
• Practical knowledge of Quality Management Systems and Engineering standards including but not limited to ISO9001, OSHA and BSI etc.
• Extensive experience and knowledge of industry practices to bring industry perspective to the University
• Keen interest in innovation projects, with demonstrated ability in developing solutions to technical problems.
• Strong supervisory skills and enjoy working closely with students in an educational environment.
• Demonstrate proficiency to keep abreast of development in the field and pursue professional certification programs. Possess industrial certifications in relevant areas will be an added advantage.

CTES Consulting PTE LTD

EA License No.: 07C3481

EA Personnel Registration No.: R1104237 (Jaclyn Tan)

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

• Attractive Basic Salary: From $3300 Per Month
• Location: Marina Bay Sands
• Full-Time Permanent Role – 5-Day Work Week, 44 Hours (Shift Work)

We are seeking a highly skilled and professional Security Officer to join our team at Marina Bay Sands, one of Singapore’s most renowned luxury retail locations. This is an exciting opportunity to work with a leading luxury brand where you will contribute to maintaining a secure, welcoming environment for our esteemed customers and ensure the safety of high-value merchandise.

Key Responsibilities:

• Manage store access control and greet customers.
• Perform routine inspections of the premises and surrounding areas to ensure safety.
• Monitor the premises through surveillance systems, ensuring constant security coverage and prompt detection of suspicious activities
• Escort products and individuals when required, ensuring safe and secure handling of merchandise and high-profile clients.
• Respond promptly to security breaches, incidents, and emergencies, ensuring the safety of customers, staff, and assets.

Key Requirement:

• Minimum of 3-5 years of experience in security or safety management.
• Extensive experience and understanding of applicable regulatory requirements including the systems approach to safety and risk management
• Strong understanding of local security protocols, procedures, and practices.
• Detailed knowledge of local security requirements procedures and practices
• Strong analytical and problem-solving skills
• Willingness to work rotating shifts, including weekends and public holidays.

If you have a strong background in security and are looking to work in a dynamic luxury retail environment, apply today to be part of our professional team.

EA Personnel : R24124899

EA Licence : 22C1376

Admin Officer

Assist in handling and maintaining proper records of feedback or complaints received from the residents.

Assist the CM to attend Section 47(1)(c) notice and update strata roll upon receipt of notice of transfer

Assist the Condominium Manager in petty cash management and collection of payment by residents on daily basis, including daily account closing.

Update trust accounts periodically of all transactions for the contributions, facilities' charges and deposits for receipts issuance to residents.

Manage the booking of estate facilities such as BBQ pits, tennis courts, function room etc. according to House Rules, By Laws and Standard Operating Procedures.

Establish and maintain proper filling systemt to ensure smooth documentation and adminstration of the estate.

Carry out regular of the content of the notice board(s).

Maintain inventory of office stationery and equipment maintenace record and perform general adminstrative duties.

Co-ordinate council meetings and annual general meetings as instructed by the Condominium Manager.

Any other duties assigned by supervisor / manager.

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

JOB DESCRIPTIONS

• Assist in administrative duties pertaining to student and course registration matters.
• Provide professional service and advice to achieve customer satisfaction.
• Assist customers with their queries and concerns with a service-oriented attitude.
• Actively promote the organisation’s programmes to prospective customers in a professional manner.
• Assist and follow-up with prospective or existing customers to promote new subjects and courses.
• Work towards company sales targets and to maximise retention
• Handle customers enquiries, enrolment, payments and maintain accurate files for auditing.
• Establish a good rapport and build relationships with both prospective and existing customers.
• Assist Centre Manager in other duties.
• Attend company’s meetings when required.
• Any other tasks as assigned from time to time.

REQUIREMENTS

• Minimum ‘N’ Level
• Able to commit on both weekends
• Professional attitude and appearance
• Strong interpersonal and communication skills
• Proficient in technology and computer literate with MS Office
• Self-driven, independent, team player with strong service mindset

Job Description:

• Customer Support : Serve as the main point of contact for our customers, handling inbound calls, emails, and messages promptly and professionally. Address customer inquiries, requests, and complaints in a friendly and helpful manner, striving to provide effective solutions and ensure customer satisfaction.
• Order Processing : Receive and process customer orders accurately and efficiently. Collaborate with the sales and logistics teams to ensure timely delivery of orders, track shipments, and communicate any delays or issues to customers proactively.
• Product Knowledge : Develop a strong understanding of our fresh flower inventory, including various types of flowers, seasonal availability, and pricing.
• Relationship Building : Build and maintain strong relationships with our clients through regular communication and personalised assistance.
• Problem Resolution : Handle customer complaints or escalations effectively, investigating the issue, and finding suitable resolutions. Liaise with internal departments, such as quality control or operations, to address customer concerns promptly and ensure continuous improvement.
• Database Management : Maintain accurate customer records, update contact information, and track interactions in our ERP system.

Requirements:

• Good verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in using ERP software and other relevant tools.
• Knowledge of fresh flowers, floral industry, or horticulture is advantageous.
• Flexibility to work occasional weekends or extended hours during peak seasons.

1. IT Technical Responsibilities

1. Maintenance, administration and monitoring of Servers
2. Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
3. User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
4. Maintenance/ Administration of Network Infrastructure
5. Maintain and update firewall settings
6. Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
7. Assist IT Manager in implementing information and cyber security and control structures
8. Handle system backup, storage management and system recovery.
9. Conduct servers backup (daily/weekly/monthly backup)
10. Handle renewal of maintenance services for IT equipment/ software licenses
11. Perform tests and evaluations on new software and hardware
12. Liaise with vendors for IT equipment purchase and technical support
13. Liaise with vendors for new voice circuits, leased lines, data subscriptions, etc
14. Check invoices from vendors & perform cost allocation (Voice circuits & data subscription) for Finance
15. Provide desktop support duties
16. Workstation and trading phone setup for new users
17. Install and configure computer hardware, software, systems networks, printers and scanners, etc.
18. Provide technical support for User Desktops, BT Trading system, voice circuits, etc across the company (in person or over phone)
19. Support of desktop applications like Bloomberg and Refinitiv related applications
20. Troubleshoot hardware and software issues
21. Rollout Windows updates and patches
22. Regular checks for PC and Server OS patches and updates

2. Others

1. Assist in office renovation
2. Shifting of User positions or desk positions
3. Perform duties of an SMO – Safe Management Officer (acting as a back-up for the main SMO)
4. Any adhoc assignments by Management

Requirements:

- Minimum Diploma in Information Technology related field

- Minimum 1 year of experience

- Experience in firewalls, routers and switches configurations

- Experience in MS Active Directory Account, MS Exchange, VMWare and Linux administration

- Meticulous, resourceful, independent, good interpersonal skills and sense of responsibility

- Possess MCSA, MCP, CCNA knowledge and working experience in financial sector will be added advantage

- Good interpersonal skills

- Willingness to work on weekends and public holidays occasionally

Responsibilities:

• General administration and coordination of all building trade, site staff relating to rostering of duties.
• Coordination of building and M&E equipment maintenance program.
• Liaison with government authorities/statutory boards, architects, engineers and other divisions on matters relating to management and maintenance of buildings.
• Preparation of estimates for repair works, work specifications, invitation for quotations, recommendations of the award, supervision of completed works including drafting of contract documents.
• Regularly review contract specifications such as those of cleaning, security, landscaping etc. and make recommendations for upgrading.
• Conduct regular inspections of all common areas, equipment, public walkways, external facade etc.
• Frequent check and act against the encroachment of common properties.
• Create and maintain good rapport with tenants/occupiers and attend to their feedbacks and enquiries.
• Prepare minutes of meetings and attend to emergency situations in Building.
• Any other duties assigned from time to time.

Requirements:

• Minimum O levels with at least 2 years of experience in Building / Facilities / Property Management.
• Fresh graduate with Nitec / Diploma in Building / Facilities / Property Management / Engineering and other relevant courses are welcomed to apply
• Good verbal and written communication skills to front and liaise with all levels of landlords / tenants
• Good interpersonal skills to build good relationships with stakeholders and clients
• Positive learning attitude, meticulous and a good team player
• Proficient in computers and Microsoft Office
• Open to work 5.5 day

Interested candidates, please submit your application with resume including the following information:

1. Last drawn/ Current salary.
2. Expected salary.
3. Notice Period.

Company Description

QSS Safety Products is a safety solutions provider for the workplace and household, and it has a comprehensive range of protective equipment that conforms to major quality standards. Established in 1960, QSS is committed to safety and has won numerous awards and garnered the trust of clients from all over Asia, as well as the UAE, Fiji, and Spain. Our vision is to be Asia's most reputed comprehensive safety solution provider for the workplace and household.

Overall Objectives

Maintain the highest level of customer satisfaction based on business interest and administration. Deliver customer service support to internal and external overseas & local customers to ensure overall customer satisfaction. Promptly process all enquiries, orders, and customer complaints with solutions and company interest.

Core Responsibilities

• To manage and be attentive to priority overseas sales matters and after-sales service. Provide strong support to business development in achieving business development sales targets and higher growth.
• To handle daily inbound calls efficiently to promote customer care and to help customers resolve their queries.
• To handle walk-in customer enquiries in an ethical and informative way to promote QSS’s products, and process the necessary document required.
• To make telesales calls from the company database periodically to promote QSS products. Otherwise, support the field sales team by channelling quotations to clientele upon their request.
• To liaise with overseas customers and shipping agencies and prepare and process sales orders, shipping documents, and other related documents to complete the shipment.
• Coordinate sales activities with overseas customers and the other relevant departments to ensure prompt and accurate delivery of goods.
• To develop a good rapport with overseas and local customers, be knowledgeable of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
• To give appropriate, relevant and accurate information to customers. Advise and update customers on inventory, packaging and delivery schedules.
• To be proactive in returning all phone calls and updating any request made by the customers into the system to complete the task without fail.
• Updating of new and required information given by customers such as new product purchase, change of address, person in charge, etc. To ensure an accurate record of required customer information in the system.
• Any other ad-hoc duties assigned by the immediate manager.

Job Requirements

• `O` level in any discipline or relevant experience in sales and marketing.
• Minimum 1 year of working experience in the customer service industry.
• Good interpersonal skills and customer service orientated.
• Competent in Microsoft Office
• Efficient for both English and Mandarin.
• Excellent communication skills and ability to work independently or with minimum supervision.
• Analytical, creative and good problem-solving skills
• A good Team player.

Key Deliverables

• Perform customer service efficiently and effectively. Maintain a higher level of customer satisfaction.
• Analyze and rectify customer concerns using established procedures, and devise programs to improve on existing customer service to the customer before the company's interest.
• Attentive to customer’s complaints, and needs and providing the best knowledge solution.

If you are interested, please submit your resume with your expected salary through the submission link.

What are the advantages of working for our company?

• Opportunity for Training and Career Growth
• Harmonious Culture and Working Environment
• Performance recognition rewards
• Team-bonding activities
• And many more!

1. JOB DESCRIPTION

Job Title

Guest Relations Executive

Job Description & Requirements

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.