To assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front Office Manager. To assist the Front Office Manager in personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service.

• Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
• Assist the Front Office Manager to select, hire, and train employees to meet the hotel's standard of service.
• To assist Front Office Manager in supervising, organising, directing and coordinating the staff and activities of the Front Office.
• To have Front Office managerial presence felt behind the Reception counter; ensure that Front Office Employees perform their daily duties according to required standards.
• Emphasis will be on the assignment of rooms for all arrivals, and this includes the training of the Guest Relations Executives in this aspect of the job.
• Check and ensure that consistency in the service for guest is maintained from the reservation stages to the final departure.
• To plan and prepare work schedules for Duty Manager and Front Desk personnel.
• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds on the basis of established procedures.
• Monitor and control guest's credit status to ensure that payment is collectable and received on time. Perform a regular follow up for pending payments to ensure that they are collected.
• To coordinate with security in the investigation of irregularities and undesirable guests.
• Monitor and control the rooms’ situation in connection with reservations, daily occupancy and rooms’ availability to ensure maximum revenue through effective yield management.
• Attend department heads meeting in the absence of the Front Office Manager or other meetings as required.
• Be familiar with all Accounting Standards and Procedures pertaining to rooms revenue and advise staff concerned to adhere to them in daily operations.
• Know all procedures in case of emergency or fire and make sure that staff are periodically trained to face this situation and know their function according to the procedures.
• Participate in the inspection and checking the preparation for VIPs and ensure that they will receive proper treatment as VIP during their stay with the hotel.
• Keep updating with new Standards, Procedures and other information and advise Front Office section heads accordingly.
• Perform other duties related or unrelated to Front Office Department or as assigned by Front Office Manager, or the Management.

Responsibilities

The Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards established by The Hotel; while driving the business to achieve its maximum potential financially and operationally.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
• Prepares the short-term and long-term department strategies for onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
• Develops, recommends, and advises the Hotel Manager on potential areas for opportunities in pertinence to processes and strategies within the Hotel.
• Champions and guides Front Office department in upholding all aspects of the Brand Experience for The Hotel, ensuring all brand touchpoints are delivered consistently in delivering upon the most memorable experiences for our guests.
• Detailed JD to be discussed during interview.

Requirements

• Diploma in any field
• At least 5 years of relevant experience in a similar capacity
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System will be advantageous

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Take a step to be a part of this great team as a Front Office Duty Manager. You will be fully responsible for managing the guest and customer journey and experience whilst ensuring compliance with all policies and brand standards.

You should be a people person who is courteous, service oriented, efficient and enjoys meeting, serving and leading a diverse team.

Job Highlights

• 5-day work week
• Career growth opportunities
• Dynamic team

Job duties & responsibility

• To provide general management support to all departments, monitoring guest satisfaction & feedback, ensuring guest safety and security
• Supervise and delegate the daily shift activities of the department
• Train and develop team members to provide excellent customer service. Ensuring all systems and operating equipment are in good working order
• Comply with all policies, procedures and standards of the property
• Conduct shift briefings
• Represents Hotel operations in situation management/SITREP reporting and is expected to make critical decisions to ensure best possible guest experience
• Handle all duties as assigned by the FOM/AFOM
• To provide guests with accurate Hotel and Tourism information
• Attend to all room sales and room reservation queries and requests
• Create and update reservation records in accordance with booking confirmation
• Managing daily payment transactions

Job Requirements

• Minimum 2 years of relevant experience
• Knowledge of handling PMS and payment systems
• Excellent communication and interpersonal skills
• Proactive team player
• Customer oriented & positive working attitude
• Strong analytical problem-solving skills
• Able to start work on short notice or immediately

We thank you for your interest. We regret that only shortlisted candidates will be notified.

Job Overview

The Assistant Front Office Manager leads the Guest Services team and takes key responsibility for the guest experience aspect of the Hotel. You will be accountable for the Guest Services team’s execution of consistent Holiday Inn Express Guest Experience. You will ensure that all procedures and operations for the Guest Services team will be in line with brand standards, employee welfare and guest experience.

At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to:

· Be you by being natural, professional and personable in the way you are with people

· Get ready by taking notice and using your knowledge so that you are prepared for anything

· Show you care by being thoughtful in the way you welcome and connect with guests

· Take action by showing initiative, taking ownership and going the extra mile

Duties and Responsibilities

Financial Returns:

· Preparation of the annual departmental operating budget.

· Monitor budget and control expenses with a focus on increasing productivity.

· Responsible for Front Office inventory, managing cost and usage.

· Analyze financials to drive revenues, future profitability, and maximum return on investment.

· Assist with third party vendor induction and support in managing the performance of third party vendors

People:

· Provide mentoring, coaching and regular feedback to help manage conflicts and improve Guest Services Team performance and engagement.

· Ensure all team members are accurately trained and have the job related tools and equipment required.

· Promote “one team approach” and quality service through daily communication and coordination and drive employee engagement.

· Develop programs that drive improvements in employee engagement and are aligned with the Stay Real Be You brand service behaviors.

· Develop, implement and monitor team member succession planning to ensure future bench strength for Holiday Inn Express brand.

· Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

· Responsible for Guest Services Team training and rostering

Guest Experience:

· Custodian of the guest satisfaction goals including Guest Love, Loyalty Recognition and Problem Resolution. Collaborate with team members to establish and implement services and programs to constantly improve guest experience.

· Advise employees of development needs and instruct on action plans. Provide retraining as needed.

· Make time to interact with guests, solicit feedback and build relationships.

· Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

· Understand and respond to customer’s needs and ensure a high level of guest satisfaction.

· Demonstrate BrandHearted behaviors by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.

· Support GSAs’ in all guest services tasks.

· Maintain Great Room environment and ensure F&B tasks are also being focused on by Guest Services.

Responsible Business:

· Maintain and order Front Office supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).

· Accountable for IHG fire life safety (FLS) adherence in the hotel.

· Responsible for the security of lost and found items throughout the hotel.

· Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel or owner policies and procedures and regulatory requirements.

· Develop and carry out action plans to be environmentally conscious, take steps to reduce the hotel’s carbon footprint.

· Educate and train team members in compliance with federal, state and local laws and safety regulations.

Accountability

Leadership role involved in the effective running of the Front Office operations, including managing the operational team whilst overseeing third party vendors. Act as the Express Assistant Manager in the absence of the Express Assistant Manager

We are looking for a front-end developer to join our team in Singapore.

Job Description

• Participate in sprints, daily stand-ups and retrospectives
• Translate ideas, designs and wireframes into working ReactJS application with high quality code
• Fix bugs and resolve issues reported by QA testers and business users
• Build reusable components and frontend libraries
• Adhere to coding standards and practice good programming habits
• Build and run unit tests for frontend codes in an automated environment
• Continually improve and refactor the codes for better readability and efficiency

Requirements

• Proficient in ReactJS development
• Comfortable with JavaScript, TypeScript, including asynchronous calls, closures and ES6
• Accustomed to creating responsive web applications using Ant Design, Bootstrap or Material Design
• Excellent communication skills and willing to engage with business users on discussions
• A collaborative team player who is passionate about technology and strives to produce simple solution to complex business problems
• Customer experience oriented and has a positive attitude for team work

Summary:

· Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times.

· Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing resources.

· Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

· To be highly visible throughout the operation in guest contact areas.

· Checks the accuracy and transmission of reports and cooperates with Sales and Marketing in planning forecasts.

Duties & Responsibilities:

· Responsible for greeting and fond farewell for VIP and special attention guests.

· Resolve guest complains in a timely manner and respond on time to any complaints.

· Participate in interacting with guests and ensuring that shift duties are handled by front desk Employees.

· Handling of guest security and creating functional emergency procedures.

· Ensures that all associates under Front Office department have updated job descriptions, appraisals and are given clear development opportunity guidelines.

· In coordination with the Human Resources Department, ensures that Front Office associates undergo adequate training and that it is carried out in their day-to-day activities.

· Produces all department budgets and develops strategies to ensure they are achieved.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 5 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

Looking for a motivated and dynamic individual to join a start-up hedge fund!

Who we’re looking for

• An independent and proactive worker with good communication skills
• A team player with high attention to detail and ability to work under pressure
• Ability to prioritize work with minimal supervision and good time management skills are essential
• A fast and keen learner with a great desire to take on new challenges

What you’ll do

• Managing the execution of orders and trade flow in a logical risk-controlled manner whilst always providing "best execution"
• Building and maintaining excellent relationships with internal teams and external service providers
• Providing timely and great customer service to existing investors and prospects
• Supporting all general matters of our company in Singapore
• Additional ad-hoc duties assigned by the managers

Requirements:

• Undergraduate or master's degree; or those with 3-5 years of work experience.
• Proficiency in listening, speaking, reading, and writing in both Chinese and English
• Knowledgeable in financial products and experienced in trading multi-asset classes
• Willing to work odd-hour shifts to provide coverage and be the key point of contact during these periods
• Working or internship experience is preferred, experience in the financial industry is a plus
• Familiar with general office software, such as Microsoft Office

All applications will be treated in the strictest confidence. The personal data provided will be used for recruitment purposes only.

We regret to inform that only shortlisted candidates will be notified.

Come join us to express your Andaz as Host – Front Office if the following describes you.

You are a team-player who is always passionate about delighting your guests with the highest quality of service throughout all stages of their stay. You enjoy interacting and engaging with guests through meaningful conversations and customer service gestures so as to make their day. You are also a confident individual who is capable of multi-tasking, willing to learn and take on new challenges.

As a Host – Front Office, you will be responsible to provide excellent service to guests at a consistent level. You will work closely with your colleagues and assist them to respond to and resolve guest inquiries, requests and issues in a timely, friendly and efficient manner. The Host Assistant/Host is responsible to contribute to the smooth and efficient running of the Front Office within the Rooms Division.

Your Profile

• Possess minimum GCE "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Prior work experience in hotel operations will be an advantage
• Possess good problem solving, communications, interpersonal and customer service skills.
• Well-groomed and possesses a can-do attitude
• Able to work shifts, weekends and public holidays

Benefits

• 5 days work week
• Medical/Dental/Optical benefits
• Staff discount
• Duty meals provided
• Uniform provided
• Applicable midnight allowance & OT
• Other exciting benefits e.g. Free Hyatt Hotel stays

** Please note that only shortlisted candidates will be notified **

Overview

As a Senior React Engineer at BitMEX, you are an engineer with experience in design and implementation of fast, real-time web applications. The BitMEX platform is written with React.JS and carefully tuned for performance. If you're right for this role, you have experience either working on a trading platform or are a user of a derivatives exchange yourself, BitMEX or a competitor, have a strong desire to work in the bitcoin space, have significant professional experience with React and a passion to grow as an engineer on this platform.

Key Responsibilities

• Development of the BitMEX Web Frontend and React Native components
• Work independently, cross team / cross skillset to deliver products to end users
• New feature design and implementation, bug fixing, and performance tuning
• Working closely with the API and Engine teams to integrate new features and unique consumer-facing products
• Mentoring other engineers on coding practices, design philosophies, and engineering craft
• Exploring and evaluating new stack components and architecture ideas as necessary
• Regularly reviewing code

Requirements

• Intimate experience with JS and JS performance characteristics
• Experience with NodeJS, React, and Flux architecture
• Experience with Jest, Flow, Webpack, Make, and Sass a plus
• Experience making complex, data-driven products accessible to consumers
• Ability to simultaneously develop several products and concepts in development
• Familiarity with current UX trends and curiosity for new UX concepts (conversational UI, etc)
• Experience with trading derivatives products, preferably bitcoin derivatives
• Understanding of Bitcoin’s value proposition, willingness to be paid in bitcoin

Why BitMEX?

BitMEX is a place of intense work, fun, and diversity, all at the same time. We hire across different time zones, to support the growing demands and to bring in the best of the best talents across the world.

We are looking for individuals who are determined, responsible and collaborative to join BitMEX as we continue to build a thriving cryptocurrency ecosystem. We value attention to detail, speed and simplicity. As a global business operating a 24/7 exchange, we seek out those who are adaptable and can work across markets in a diversity team.

In addition, we offer an industry leading benefits package to our permanent employees. Here’s a peek into what we offer:

• Work from home to help you find the perfect balance between work, family and personal life
• 25 days of annual leave, on top of public holidays, as well as maternity, paternity and childcare leave… etc to accommodate your growing responsibilities
• A top tier & comprehensive medical, dental and vision policy for you and your dependents
• Professional development allowance to support your career advancement
• Access to our annual wellness benefits to cultivate your physical and mental growth
• Don’t forget the advantage of our Beyond Border Remote Working policy, where you get to work away from your home country
• Team building & offsite events to bring our global team closer
• Life insurance coverage to provide a safety net for your family’s future
• Option to choose to be paid in fiat or crypto currency, providing the flexibility to shape your financial freedom

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

Primary Responsibilities

• To greet all Guests and all visitors in a warm and welcoming manner
• To attend to ‘Guests’ arrival and departure.
• To attend to Guests’ arrival by assisting with registration and by explaining the Hotel’s facilities and services and by allocating rooms as booked.
• To use Guests names at all times.
• To allocate accommodation to Guests as booked and to ensure it is suitable for them.
• To attend to any Guest enquiries.
• To acknowledge all guests at Reception counter whether busy or free (eye contact & body language).
• To ensure Guest satisfaction is achieved at all times.
• To accurately handle cash, credit cards, cheques and vouchers as settlement of Guest accounts.
• To bid farewell to Guests
• To assist Guests requiring foreign exchange services.
• To assist Guests with safety deposit requirements.
• To take and convey messages for Guests
• To maintain key security.
• To maintain guests property security.
• To post dockets to Guest accounts.
• To optimise sales and occupancy by promoting the hotel and its outlets.
• To take reservations for accommodation.
• To refer any complaint to the Senior Guest Service Agent or Assistant Manager.
• To liaise with Housekeeping regarding Guests requests for extra beds, baby cots and any other accommodation request.
• To maintain stationary levels as required.
• To monitor hotels occupancy status and to check availability.
• To be fully familiar with all hotel emergency procedures.
• To maintain a clean, hygienic and tidy work area.
• To be aware of current hotel events, hotel facilities and services available to hotel Guests and attend to Guests request for information.
• To attend all staff and training meetings when directed by the Front Office Manager.
• To report any potential health or safety hazards promptly to the Front Office Manager / Duty Manager.
• To ensure all duties are carried out in line with the hotel policy, with high standards of personal appearance, personal hygiene, correct uniform and name badge as outlined in the staff handbook.
• To carry out any other duties when directed by the Front Office Manager / Duty Manager.

Job Highlights

• We provide equal opportunities to learn and develop skill sets
• We identify and build our talents
• We foster friendly working relationships built on mutual trust

*We regret only shortlisted candidates will be notified.

*This role is for 2 properties - Novotel Singapore on Kitchener (nearest MRT: Farrer Park) & Mercure ICON Singapore City Centre (nearest MRT: Chinatown).

PROOFER BAKERY is a bakery known for our delicious, freshly baked goods and friendly atmosphere. We pride ourselves on quality, creativity, and providing an exceptional customer experience. We are looking to expand our team and add a dedicated, enthusiastic Front Crew Member to join our family!

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Answer customer inquiries about products, pricing, and bakery offerings.
• Operate the cash register and process customer transactions.
• Maintain cleanliness and organization in the front-of-house area.
• Assist with stocking shelves and displays with fresh bakery items.
• Ensure the display cases are visually appealing and fully stocked.
• Handle customer complaints or issues with a positive and solution-oriented attitude.
• Provide exceptional service to create repeat customers and enhance the bakery's reputation.
• Assist with packaging and bagging items for customers to-go.
• Perform basic food safety and sanitation practices.

Qualifications:

• Previous customer service experience (preferably in a bakery or food service setting) is a plus.
• A friendly and positive attitude with excellent communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills and ability to multi-task.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of food safety practices is a plus but not required (training will be provided).
• Team player with a passion for delivering high-quality customer service.

Benefits:

• Competitive hourly wage + tips.
• Employee discounts on bakery products.
• Opportunity for growth and advancement within the company.
• A fun and supportive team environment.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

Job Purpose:

The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.

Requirements:

• Fluent in English and a good Communicator
• Well versed with computer
• Service oriented with experience in the service sector

Key Responsibilities:

• Guest Reception: Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.
• Reservations Management: Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel’s system.
• Customer Service: Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.
• Billing & Payments: Process payments, issue invoices, and maintain accurate billing records. Handle cash transactions and ensure proper cash management.
• Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
• Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.
• Compliance: Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.
• Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.

Qualifications:

• Education: Min O level.
• Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. Candidates with no related experience will also be considered as on- the-job training will be provided
• Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Hours:

Shift-based work, including weekends and public holidays.

Reporting To:

Duty Manager

Only Singaporeans and Singapore PR to apply

Write in to us with your latest resume, expected salary and attach a recent photograph to [email protected]

We regret that only short-listed candidates will be notified.

Front Office Executive is responsible for ensuring consistent excellent customer service for all guest. They supervise and lead the Reception team to ensure the consistent delivery of memorable hotel experiences

Duties and Responsibilities

• Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.
• Ensure room assignments are done in accordance to guidelines so as to ensure that room inventory are effectively managed.
• Coordinate room status with Housekeeping Department by notifying Housekeeping of all check-out, late check-out, early check in, special requests and day use rooms.
• Understand room status and have knowledge of room’s location, types of room availability and room rates.
• Handle guests’ feedback and provide necessary service recovery. Provide courteous, prompt and tactful service to guest’s complaints, inquiries and requests.
• Perform any other duties as may be assigned by the Management from time to time.

Requirements:

• At least 2 to 3 years of experience in a similar capacity
• Knowledge in Opera is preferred.
• Customer oriented with a pleasant disposition
• Excellent interpersonal, communication and multi-tasking skills.
• Able to work on rotating shifts, weekends and public holiday.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Maintains effective internal communication on learning needs and program to respective stakeholders.
• Effective administrative skills in tracking, record keeping, filing all training records.
• Support hotel audits with essential training records and follow company policy as well as local authority guideline in training related area.
• Ability to create a learning environment and assisting all other HR related activities and programs.
• Effective and coordination with external stakeholders
• Work with stakeholders and handle organisation’s learning and development needs
• Develop organisation’s overall learning plan and conduct learning needs analysis
• In charge of annual training budget
• Source and handle external partners regarding learning and development matters
• Develop and update employee orientation materials
• Conduct employee orientation
• Monitor employee training calendar and coordinate internal and external training programs
• Gather post training feedback and monitor effectiveness of training programs
• Perform additional tasks as needed.
• Conduct PMS Opera class for new hired team members.
• Curate an activity to enhance service standard.
• Assist administrative works related to Training team if required.
• Design, curate and implement learning programs and diverse learning solutions that drives capability-building and the workforce for the future.

Responsibilities

• Provide courteous and efficient service and if possible to comply with each guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• Minimum Diploma in Hospitality.
• Able to perform rotating shifts.
• Positive attitude, outgoing personality and good public relations skills.
• Previous experience in hospitality and Opera knowledge will be advantageous.

Recruitment by ILS Hospitality Solutions!

Love hospitality, good vibes, and making people smile?
ILS is on the hunt for friendly, fun, and energetic people to join our Client's Front of House team. If you’re all about creating amazing experiences (and maybe sneaking the occasional slice of cake), we want YOU!

What You’ll Be Doing:

• Rolling out the warmest welcomes and good vibes to our guests.
• Taking orders with a smile and maybe recommending your favorite item (that’s our secret to making friends).
• Serving up plates of happiness and keeping coffee cups full.
• Keeping the café looking fabulous—clean tables, cozy atmosphere, and all-around sparkle.
• Helping customers with questions and solving any hiccups like a pro.
• Managing the cash register like the rockstar you are.

What We’re Looking For:

• A positive, can-do attitude and a knack for making people feel at home.
• Experience in customer service? Cool, but not required—we’ll teach you everything you need to know!
• You thrive in a fast-paced, high-energy environment (you live for the buzz, just like our espresso).
• Availability to work weekends and holidays because that’s when the magic happens.
• A team player who’s always up for lending a hand and cracking a joke.

Why You’ll Love It Here:

• A super supportive team that feels more like family.
• Competitive pay (because your skills are worth it!).
• Delicious perks, including staff discounts—hello, coffee lovers!
• A chance to grow and shine in the hospitality world.

Ready to spice up your career? Join ILS Hospitality Solutions and make a difference in the world of dining, one delicious experience at a time.

Thank you for your application! Please note that only shortlisted candidates will be contacted.

ILS Hospitality

[email protected]

EA Reg: 23C1776

Reg No: R23117498

WA: 89431726

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team. As a Guest Service Executive - Front Office, you will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return.

You will need to have an excellent command of the English language, outstanding organizational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/departments as the need arises.

- Willing to work in SHN environment during COVID-19.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

Job Description

As a Front-End Developer, you will be responsible for implementing user interfaces that align with the designs provided by the UI/UX team, ensuring a seamless and responsive user experience for our gen products. This role bridges the gap between design and technology, focusing on transforming design concepts into functional, high-performance web and application interfaces.

Responsibilities:

• Translate high-fidelity designs and style guides from the UI/UX team into interactive, pixel-perfect, and functional front-end code.
• Build reusable and modular front-end components to enhance scalability and maintainability.
• Ensure consistent performance and appearance across different browsers and devices.
• Optimize front-end performance to achieve fast loading times, smooth interactions, and overall application responsiveness.
• Collaborate with UI/UX designers to address design feasibility and ensure technical implementation meets user experience goals. Work closely with back-end developers to integrate APIs and other services.
• Identify, debug, and resolve front-end issues, ensuring the stability and reliability of user-facing features.
• Maintain comprehensive documentation for front-end code, workflows, and development processes.

Requirements

• Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related field. Minimum of 3 years of experience in software development
• Proficiency in modern front-end frameworks/libraries.
• Experience with front-end build tools.
• Understanding of responsive design principles and cross-browser compatibility standards.
• Professional experience using version control systems.
• Strong problem-solving skills with attention to detail.
• Excellent communication and teamwork skills, with the ability to collaborate effectively across departments.
• Familiarity with testing frameworks.

Reporting to:

Technical Lead

• $11 per hour
• Working location: Pasir Ris
• Period: 27, 28, 31st Jan 2025
• Working hours: 8.30am to 6.00pm
• Training will be provided

Key Responsibilities:

• Attend to walk-in visitors, vendors, interviewees
• In charge of Phone call
• Manage overseas & local courier service
• Other adhoc duties as assigned

Requirements:

• No experience needed as training will be provided

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492

Job Description

Running of errands

• Conveying messages to the parents and staff in the school.

Data entry

• Recording late coming of students.
• Recording loan of uniforms to students

Daily Updates of Student Absence data

• Record the daily student report sick data in the logbooks

Receiving and registering documents

• Receive and register documents in the front office.

Sorting and storing of files

• Sort out and keep the daily files at the office counter.
• Any adhoc duties tasked by the school leaders

Requirements

• Possess GCE 'O' Level Certificate or equivalent
• Proficient in written and spoken English
• Have at least 3 years of experience as a receptionist.
• Having prior general administration experience working in a school environment would be an advantage.
• Proficient in Microsoft applications, e.g. Excel, Word and PowerPoint.
• Able to use basic Internet sites e.g. Gmail, WhatsApp Web, etc.
• Able to communicate well with students, aged 13 to 17 years old.

Working hours

1. Part-Time Morning Front Desk Admin Assistant (1 slot)

• Mondays to Fridays: 6:30am to 12:30pm (no lunch break included)
• Service not required on Saturdays, Sundays and gazetted public holidays

1. Part-Time Afternoon Front Desk Admin Assistant (1 slot)

• Mondays to Fridays: 12.30pm to 6.30pm (no lunch break included)
• Service not required on Saturdays, Sundays and gazetted public holidays

Working locations

• (School environment)

Additional info:

1. Part-Time Morning Front Desk Admin Assistant (1 slot)

• Contract Period: From From 17 March 2025 to 16 March 2026
• With option to extend (Discretion)
• This is an outsourced role

1. Part-Time Morning Front Desk Admin Assistant (1 slot)

• Contract Period: From From 1 February 2025 to 31 January 2026
• With option to extend (Discretion)
• This is an outsourced role

If you are what we are looking for & keen to apply, kindly send in your resume (in MS Word format) to Fadhilah at [email protected] | 64941546

All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’ PDPA and e2i’s PDPA.

Norfadhilah Awang

EA License No. 93C4403

EA Regn. No. R24120699

• Leading Asset Management Company
• Vibrant Working Environment
• AWS + Performance Bonus

Responsibilities:

• Oversee the Concierge team to ensure the highest quality of service experience to our guests while maintaining smooth operations.
• Involved in operations and be accountable for the Concierge teams service delivery, provides coaching and advisory to help team members deliver the expected service experience.
• Actively refine the service standards and SOPs; communicate and cascade to team members and our service partner to ensure they are adhered to.
• Ensure counter coverage with review of in-house/outsourced team staffing rosters; stand-in at the counter in the event of staff shortage.
• Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
• Actively curate and deliver training contents to constantly refresh the Concierge team on the SOPs, service best practices and other contents.
• Respond to customer feedback emails, collate feedback register on a monthly basis with recommendations on improvements.

Requirements:

• Min Diploma in any discipline
• 8 to 10 years of relevant concierge experience
• Experience in leading and managing a team
• Experience in premium luxury hospitality establishments e.g. hotels, airlines, Grade A commercial buildings will be an advantage
• Able to conduct stand-up training on service & SOP matters

Working Location: Raffles Place

Working Hours: Mon- Fri 8.30am - 6.00pm

Salary: Up to $5,300 + AWS + VB

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

• Working Days: 5.5 days, 9am-6pm / 9am-3pm
• Salary: $$2,500 - $3,500 + Bonus
• Lunch & Tea meals are provided
• Location: Sin Ming Autocity (Bishan / Upper Thomson)

Job Scopes:

• Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.
• Handle phone or walk-in customer’s feedback/complaints/inquiries effectively and professionally.
• Maintain an effective communication to ensure customer retention
• Generate reports and suggest service improvement initiatives and processes.
• Perform cashiering duties
• Maintain and update appointments for servicing and repairs.
• To inform customers about our promotions and do a regularly follow up through phone calls reminding them that their vehicle is due for inspections.
• Upsell products and services to customers
• Other ad hoc duties assigned by manager

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580