Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Job Description:

• Prepare and analyze cost comparison
• Obtaining quotations, liaising and negotiate with sub-contractors and suppliers
• Responsible for measuring quantities and taking off
• Prepare Variation Orders, claims, final accounts, settlement and sub-contractor payments
• All other QS related job

Job Requirements:

• Degree / Diploma in Quantity Surveying or its equivalent
• 3 years and above experience as QS in main-con companies
• Proven ability in contract negotiation, contract administration & variation orders
• Able to work independently, be meticulous, analytical with excellent problem-solving skills, proactive, a good team player & able to meet tight deadlines

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• Coordinate the contractor, AC, QP(D), and relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structures, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review the Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in Cut & Cover tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for the presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

SEA - Chief Operating Officer

Job Description and Duties;

Sales Performance Optimization:

1. Analyze and monitor the sales performance of existing studios.

2. Devise strategic initiatives to achieve key performance indicators (KPIs) established by Japan HQ.

Financial Reporting:

1. Prepare and submit profit and loss (P&L) and balance sheet (BS) reports to Japan HQ and stakeholders.

2. Generate weekly reports in Japanese, ensuring clear and concise communication of financial data.

Organization Management

1. Oversee and lead the HQ and Studio teams, ensuring effective management.

2. Foster a collaborative and high-performance work environment.

Stakeholder Communication

1. Maintain open communication with Japan HQ and stakeholders, demonstrating proficiency in Japanese language and adhering to business etiquette.

2. Serve as a liaison between teams, facilitating seamless information flow and understanding.

Performance Monitoring

1. Monitor the performance of teams across the organization.

2. Ensure alignment with set KPIs and take corrective actions when necessary.

New Studio Development

1. Drive the development of newly opened studios in alignment with Japan HQ's KPIs.

2. Implement strategies to maximize success and growth for new ventures.

Brand Collaboration

1. Collaborate with brand holders in the USA, maintaining the integrity of the brand concept.

2. Ensure that the brand's essence is effectively translated to the newly developed studios.

Financial Sustainability

1. Manage newly opened studios to exceed breakeven points and achieve sustainable sales.

2. Implement measures to optimize operational efficiency and financial performance.

On-site

Competitive pay

We are developing a smart robotic gripping system for vegetable harvesting in vertical farm environments. The School of Mechanical & Aerospace Engineering (MAE) is seeking a motivated Project Officer with expertise in mechanical design, building the embedded system, and control.

Key Responsibilities:

• Develop a robust mechanical design for the gripping system, ensuring optimal functionality and durability.
• Construct and systematically maintain the robotic gripper.
• Design/implement control algorithm for the robotic gripper.
• Fine-tune gripper’s operational parameters to achieve optimal performance.
• Assist RF to prepare the project deliveries and milestones.

Job Requirements:

• Bachelor’s degree in STEM, Mechanical/Electrical/Mechatronics Engineering is preferred.
• Experience in Python, SolidWorks/Inventor, Matlab.
• Hands on experience on building embedded system using Arduino/ESP32.
• Hands on experience with 3D printers (FDM, SLA).
• Excellent communication and interpersonal skills.
• Excellent time management and organizational skills.
• Ability to work independently and as part of a team.
• Ability to meet deadlines.

We regret that only shortlisted candidates will be notified.

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in Cut & Cover tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

- Possess a valid RTO (Tunnel) cert by JAC of IES/ACES as QSS Singapore

Clinic Assistant

Working day: 5.5 days work week
Working Hour: Mon - Fri: 8.30am - 5pm, Sat: 8.30am - 1pm
Salary range: $2000 - $3,000
Location: Napier Mrt

Job Responsibilities:

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic
• Ad hoc duties assigned by Supervisor.
• Other duties assigned by the doctor as required.

Requirements:

• With relevant experience.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

about the company

We are representing an award winning Fintech company.

about the job

• Review global product advertisements, marketing materials, websites to ensure that all collaterals are in compliance with regulatory and industry standards and local policies.
• Provide advisory support to the Business and other internal stakeholders.
• Perform competitor analysis and proactively promote best practices to industry norms and trends.
• Keep abreast of the latest regulatory changes and update compliance related policies, where necessary.
• Work closely with the Head of Compliance and participate in ad-hoc projects/ initiatives.

skills and experience required

• Bachelor's Degree
• 2-5 years of relevant experience in a Brokerage/ Financial Institution
• Possesses strong communication (verbal and written) and stakeholder management skills, as regular communication with global stakeholders would be required
• Detail-oriented

To apply online please use the 'apply' function, alternatively you may contact Stella at [email protected] (EA: 94C3609/ R22106517)

Temp Student Care

Job scope:

- Ushering of students

- Look after students during break time

- Require to walk around the school when the lesson is on-going

- Other ad hoc duties as assigned by in-charge

Other information:

- Working hours: Monday to Friday (8.30am to 5.30pm)

- Salary: $12 per hour

- Location: Kovan (Walking distance from Kovan MRT)

- Able to commit for at least 1 to 3 months

Interested candidate, please send in your resume to [email protected] and state "Temp Student Care - Kovan" as the subject.

Only shortlisted candidate will be notified.

DIS Manpower Pte Ltd

EA License No.: 08C3226

Sng Wei Lin

Reg No.: R1101806

Responsibilities:

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases

• Logged all calls reported into the case management system.

• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.

• Provides assistance and guidance to junior colleagues.

• Perform other duties as assigned

Skills/Requirement:

• Minimum 1 year of call center experience

• Having good communication skills (speaking and writing)

• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.

• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in · · • Contact Centre via phone, email, online and digital platform.

• Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5th Saturdays)

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! We are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

Requirements:

• Minimum Secondary Education
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Willing to work 10 hours rotating shift & assigned to our designated hotel branch at Kitchener Road.
• Independent and able to work under pressure.
• Comfortable to work during weekends and public holidays.
• Singaporeans only.

Overall in-charge of the Econ Group on its finance and accounting aspects

• Responsible for financing and banking matters

• Feasibility study on all projects in Singapore as well as overseas on its financial aspect

• Monitor the financial performance of Econ Group

• Involve in the taxation and costing matters

• Improve on the accounting management information system and computerisation programme

• Develop standard accounting practice within the group of companies

• Approval of payment

Job Description & Requirements

· Work in a team to manage the day-to-day estate operational matters in the Division

· Report to Property Manager of the division

· Involve in the inspection of horticultural works, conservancy cleaning, upgrading building projects, building maintenance issues and all other estate maintenance related works

· Manage and maintain residential and commercial properties in the division

· Liaise with and supervise contractors

· Attend and follow up on feedback from residents

· Carry out enforcement actions related to common property and open space by laws

· Prepare and maintain proper admin and paper documentation

. Any other related duties as instructed by the Property Manager

Responsibilities

• Assist in handling of general admin and accounts activities.
• Assist in managing of time attendance and leave records.
• Submission of reports pertaining to absenteeism and leave requests.
• Act as a point of contact facilities related inquiries.
• Work closely with facilities management team, vendors, and contractors to ensure timely and effective resolution of issues.
• Support the coordination of maintenance activities, repairs, and service requests.
• Maintenance and upkeep of any financial records for auditing purposes.
• Generating daily and monthly reports on KPIs.
• Assist in tracking staff suggestions and complaints.
• Checking of reports to ensure accurate rates being calculated.
• Prepare work specification, BQ and variation claims.

Requirements

• Candidate must possess at least GCE ‘‘N’’ / ‘‘O’’ Level or Higher Nitec or any Higher qualifications.
• At least 3 year(s) of working experience in the related field.
• Proficient in Microsoft Office Applications.
• Confident and Good communication skills.
• Meticulous and able to multi-task and manage work priorities.

The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.

Role

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

• Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
• Efficient handling of call inquiries and providing general information of services in The SKILT centre
• ·Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
• Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
• Generate and calculate invoice, record, collect payment, and issuance of receipts on time
• Handle changes in billing, refunds, and credits.
• Handle closing, settlement, and payment collection
• Provide cross-coverage of other Service Relations Officer who may be on leave.
• Support operation functions as and when needed
• Monitor general hygiene and cleanliness of The SKILT Centre
• Any other ad-hoc duties assigned by the management

Requirement

• GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role
• Fresh Diploma holders are welcome
• Good interpersonal and communication skills
• Able to speak mandarin to mandarin speaking parents
• Positive working attitude and customer centric mindset
• Customer service mindset
• Meticulous and organised with attention to detail
• Ability to work independently and as a team.
• Enjoy working in fast-paced environment
• Proficient in MS Office
• Hard working and keen to learn

Location

Upper Thomson

Work Hours

Mon - Sat

1:30-8:30pm

Benefits

· Medical & Health insurance

· Professional development

· AWS and Variable Bonus

Job Type

Full-Time

Salary

$2,500.00 - $4,000.00 per month

We regret that only shortlisted candidates will be notified.

Responsible for the welfare of the residents of the Home and ensuring the cleanliness of the premises.

Duties & Responsibilities

• Ensure residents under his charge maintain or are helped to maintain personal hygiene and cleanliness. Supervise Nursing Aides and Healthcare Attendants to maintain personal grooming and dressing.
• Attend to any complaints by residents, take necessary steps to redress any grievance, and report the same to the Operation Manager
• Accompany residents for outings/events and supervise the residents at such outings.
• Participate in the development of the care plan, putting it into action, and follow up on the care plan.
• Movement and record of residents and visitors in and out of the premises.
• Communicate with fellow officers when relieving others of duty or handing over duty on all matters of importance connected with his duties, explaining any directions of the supervisors affecting individual residents or upcoming activities of the Home.
• Patrol the dormitories and premises and ensure that everything is clean and in good order, particularly toilets, kitchens, and dining areas.

Requirements

• Certificate / Diploma / Degree in any of the fields or related fields from a recognized university.
• 
  
• 1 -2 years of related experience with nursing staff, interdisciplinary teams, and external stakeholders.
• A team player and able to organize and execute programs.
• 
  
• Be organized and punctual with strict adherence to Home policies.
• Be prepared to perform other duties as assigned.

Working Hours & Location

• East Area
• Shift Work (44 hours per week), 5 Days work week

Benefits

• Comprehensive Medical & Leave Benefit.
• Supportive and conducive work environment.
• Training & Development opportunities.
• Unlimited opportunities to develop and harness your skills across multi-verticals.
• Being part of a noble organization with a strong heritage in community care.

• Lead a team of technicians and supervisor for electrical facilities management related activities which include controlling and implementing operations
• Attend and oversee Electrical maintenance works
• Advise and lead the technical investigations for rectification works
• Investigate, analyze and determine the root cause for breakdowns and faults
• Prepare technical reports on breakdowns and proposals.
• Carry out any ad-hoc project, assignment, maintenance, or repair work assigned.
• Ensure complete documentation of procedures and maintenance works
• Perform any other tasks as and when required

Job Requirements:

• Minimum Diploma in Electrical Engineering, or related field.
• 3 years of relevant working experience in Facilities Management
• Accreditation by Energy Market Authority (EMA) as Licensed Electrical Worker will be an advantage
• Good communication skills, positive mindset and strong willingness to learn
• Hardworking and able to multi-task
• Have good documentation practice
• Has a good safety mindset and displays good WSH behaviour

Job description

- Generate invoices and maintain proper records of invoices.

- Work closely with operations to invoice customers promptly and accurately.

- Perform administrative/billing duties.

- Fleet management for channel summon to proper channel & vehicle accident management

- Prepare staff deduction form

- Support operations admin work to book delivery slots.

- Ad-hoc duties as assigned.

Job Requirements

- Proficient in MS office

- Detail- oriented, positive attitude and willing to learn

- Ability to multi-task, prioritize, and manage time effectively

- Able to work in 5 days work week

- Entry levels are welcome to apply

- Ability to start work within short notice

The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.

Job Responsibilities

Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential

• Follow up with customer inquiry and provide information about services, products and to process orders
• Order creation and customer account management in SAP/WMS
• Backorder and returns management
• Coordinate with the warehouse team to ensure that operational tasks are met
• Process all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner
• Perform clerical duties such as filing and reporting
• Document, investigate and resolve all customer concerns in a timely fashion;
• Drive prompt and professional communication at all times for both internal and external customers;
• Document all shipping errors on the required documentation with accuracy and attention to detail;
• Other duties as assigned to you from time to time by the company.
• Observe and comply with standard operating procedures
• Observe and comply with warehouse health & safety guidelines

Job Qualifications

• Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience
• Possess excellent communication (written/verbal) and presentation skills
• Require strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
• Proven ability to work well both independently and as part of a team required;
• Proficient in computer usage, working knowledge of WMS or SAP and MS Office.
• Possess working knowledge of order entry systems and warehouse management systems

Responsibilities

• Develop team skills to boost efficiency and meet targets
• Ensure tasks are completed on time and comply with regulations
• Manage drafting and storage of security documents with external support
• Review loan paperwork for compliance before disbursement
• Follow up with stakeholders to collect outstanding documents
• Monitor collateral insurance and ensure timely renewals
• Handle additional projects as assigned

Requirements

• Diploma or Bachelor's degree
• Experience in loan due diligence
• Familiarity with lending regulatory compliance is a plus
• Meticulous with careful attention to detail
• Effective communication and teamwork are crucial
• Independent thinker with analytical abilities
• Ability to handle multiple tasks simultaneously
• Capacity to coach and mentor colleagues
• Proficient problem-solving abilities
• Eagerness to learn and adapt to a fast-paced environment

We are actively on the lookout for individuals who project self-confidence and exhibit unwavering dedication to achieving top-tier performance as valued members of our workforce. If you possess the ability to rapidly grasp new information and showcase exceptional communication skills, you are a standout fit.

This role affords you the flexibility to determine your work hours, all from the convenience of your home.

Your responsibilities primarily revolves

• The coordination of sales meetings with potential clients
• The communication of company updates to our existing clients
• The management of administrative tasks in cooperation with our sales services.

Given that this is a remote position with adaptable scheduling, it emphasizes the need for self-reliance and discipline. The salary range falls between $3,000 and $6,000 per month. We expect candidates to have "A" Level, diploma, or degree qualifications.

Basic Functions:

· Answer telephone calls and carry out various reception and admin duties.

· Approach customers and attend to their needs.

Duties & Responsibilities:

· Answer and redirect incoming calls in a polite and pleasant manner.

· Greet customers promptly, identify their needs and direct them to the appropriate personnel.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

($3k-$5K)

Sales Operations Assistant, Automotive Car Industry

• Manage and maintain showroom and demo vehicles including records and logs.

• Coordinate and control vehicle movement.

• Coordinate Pre-delivery Inspection Schedule with PDI and Sales Team.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Role:

• Communicate berthing and unberthing schedules to consignees/receivers based on voyage requirements and customer demands.
• Perform basic invoicing tasks using Excel.
• Manage shipping document auditing, ensuring proper handling of bills of lading and cargo release, and maintaining the order of original bill of lading recycling.
• Implement commercial risk control measures for documents.

Requirements:

• Possess a Diploma in fields related to maritime, shipping, logistics, or foreign trade.
• Spoken and written proficiency.
• Demonstrate a strong sense of accountability.
• Exhibit excellent communication and teamwork abilities.
• Previous relevant experience is advantageous.

Job Summary:

· Right site patients and achieve optimal utilization of SLH services

· Ensure expedient processing and managing all applications for admissions in a timely manner

· Implement policies and procedures that improve efficiency of the Referral Centre

· Support joint initiatives and collaborative projects undertaken with other healthcare and community partners

Responsibilities and Duties:

· Conduct screening of referrals and assess suitability for transfers to SLH

· Participate in clinical and/or quality improvement initiatives

· Review and implement clinical protocols, processes, procedures and policies

· Collaborate with other hospitals and strategic partners to develop and refine workflows to ensure seamless and expedient transfers

· Participate in new projects and initiatives, where there may be impact on clinical services of the hospital (inclusive of providing administrative support in clinical research)

· Assist in the preparation of reports and statistics as required

· Assist in identifying problem areas, recommend and implement improvements

· Perform other duties as assigned

Job Requirements:

· Minimum qualification of a clinical degree or equivalent, preferably with at least 5 years of work experience in geriatric setting.

· Able to work independently

· Good collaborative and communication skills

· Demonstrated ability and interest in working with the elderly population

We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer Service Officer helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

JOB DESCRIPTION:

You will undergo on-the-job training to familiarise with our product and be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. A shipping operation experience will be advantageous but not a prerequisite.

As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible.

You will play these Key Functions:

• Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
• Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
• Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
• Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
• Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
• Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
• Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary

Job Requirements:

• Miminum Must-Have Business Japanese proficiency - essential to liaise with Japanese customers
• Minimum a good Diploma in any discipline
• Excellent communication & persuasion skills with a customer-centric orientation
• Self-motivated, patient, and a fast learner with tremendously positive attitude
• Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment
• Ability to think comprehensively and solve problems
• Experience in maritime operations (as a ship-agent or a bunker-surveyor) and possess a flair for technology application will be an advantage