Full-Time

Company Overview:

Our Company is a leading IT company. We are committed to innovation, growth, and delivering exceptional value to our clients. We are seeking a visionary and dynamic Chief Technical Officer (CTO) to lead our technology strategy and drive our technological vision forward.

Position Overview:

The Chief Technical Officer (CTO) will be responsible for overseeing all technical aspects of the company, including product development, software architecture, technology strategy, and IT operations. This role requires a strategic thinker who can align the company’s technology with its business goals, lead a high-performing technical team, and ensure the delivery of scalable and innovative solutions.

Key Responsibilities:

- Technology Leadership: Develop and execute the company’s technical strategy in alignment with business goals. Identify and implement innovative technologies that give the company a competitive advantage.

- Team Management: Lead, mentor, and manage a team of engineers, developers, and IT professionals. Foster a culture of innovation, collaboration, and continuous improvement.

- Product Development: Oversee the design, development, and deployment of products and services. Ensure that products are delivered on time, within budget, and meet quality standards.

- Strategic Planning: Collaborate with executive leadership to define business strategies and objectives. Provide insights on technological trends and advise on the potential impact on the company’s operations and strategy.

- Budget Management: Develop and manage the technology budget. Ensure cost-effective use of resources while maintaining high-quality technology standards.

- Risk Management: Identify and mitigate technical risks related to data security, system reliability, and project delivery. Ensure compliance with industry regulations and standards.

- Vendor Management: Evaluate and manage relationships with external vendors and partners. Negotiate contracts and ensure service level agreements (SLAs) are met.

- Innovation and R&D: Lead research and development efforts to explore emerging technologies. Evaluate their potential application to enhance products, services, and processes.

Qualifications:

- Bachelor’s degree in Computer Science, Engineering, or a related field; a Master’s degree or MBA is preferred.

- Minimum of 10 years of experience in a senior technology leadership role, preferably as a CTO or similar.

- Proven track record of managing and scaling technical teams.

- Strong understanding of software development, architecture, and agile methodologies.

- Experience with cloud computing, data analytics, cybersecurity, and emerging technologies.

- Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.

- Strong problem-solving skills and the ability to make decisions under pressure.

Preferred Qualifications:

- Experience in IT industry.

- Knowledge of regulatory requirements in IT industry.

- Experience in scaling startups or leading technology transformations in established companies.

Description

Do you thrive in a fast-paced environment where every call counts? Look no further!

We are seeking a dedicated and experienced Customer Service Executive to join our client in the Government industry.

Contract Period: 2 Months (Extendable)

Job Responsibilities:

• Focuses on handling customer inquiries primarily via phone, providing efficient and direct solutions in a fast-paced, transactional environment.
• Representatives manage calls while utilizing customer management software (CRM), updating systems, and referencing knowledge bases to resolve issues effectively.
• assist with User Acceptance Testing (UAT) to ensure new systems meet customer needs and operate smoothly.

Job Requirements:

• Willingness to take on various tasks and adjust to changing work demands.
• Prior experience in a customer service position/call centre will be an added advantage.

We regret to inform that only shortlisted candidates will be contacted.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job application for the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy)

EA Personnel Name: Ong Siow Mei Marilyn
EA Personnel No: R1105901
EA License No: 11C3955

Responsibilities:

• Assist the Building Manager in the overall day to day maintenance and operations of the building
• Monitor and ensure the systems operate efficiently and safely and in accordance with the design specifications and intent.
• Monitor & supervise the execution of Preventive Maintenance Plan.
• Procure building parts for repairs and replacement.
• Administer PTWs.
• Vendor management and verify works upon completion.
• Coordinate and supervise maintenance activities to ensure contractors / vendors and technicians complete all repair and maintenance work within the required timelines and standards.
• To review and recommend for approval cost-saving or cost-effective measures to reduce water and electricity consumption or measures that would increase durability of building systems.
• Assist the Building Manger in the calling of tenders and quotes, OH&S, (EEO) issues, assist in root cause investigation and resolution of operational issues , negotiation and contracting.
• Contribute to the development and fulfilment of asset strategies by developing asset strategies and plans.
• Work with the team to realize the client’s asset plan expenditure savings targets.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
• Contribute to the team in ensuring the property asset management service offering is developed, implemented, achieved, and maintained.
• Contribute to timely and accurate delivery to the information for the asset plan, management reports, client’s Annual Reports, Business Plans / overheads and others as required by the management company, relevant authorities, and the client.
• Work with the team in ensuring that there are no major risks associated with public liability, fire and lift safety, essential services, non-essential services, the staff and office and contractors. This includes addressing all issues within the appropriate timeframes and ensuring the clients risk management plan is in place for the asset, particularly covering contractors and the management company team.
• Ensure contractors, vendors and technicians complete all repair and maintenance works and soft services within the required timelines and in accordance with the standards set by OMS/Management or required by relevant Codes of Practice.
• Assist the team in tenants’ fit out request, review and handing and taking over of tenant premises.

Requirements:

• Diploma in Building Services/ Real Estate or its equivalent.
• Minimum 3 years of working experience.
• Good interpersonal and communication skills.
• A team player who is flexible and dependable.
• Good organization, problem solving and communication (verbal and written) skills.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

• Answering customer questions, providing information, taking and processing orders and addressing complaints.
• Co-ordinating with project sites and office support activities.
• Assist with filing, scanning and photocopying of documents
• Compiling and maintaining records of business transactions.
• Any other ad-hoc duties as required.
• Positive attitude, pro-active in working, able to work independently.

· Preparation of business proposals

· Review of tender and contractual requirements

· Collation of documents for PQ/Tender submission

· Liaison with sub-consultants and business partners

· Follow up post tender clarifications

· Assists in the tracking and filing of business opportunities

· Maintenance of client/project information database

· Updates publication/marketing material (e.g. company brochure, project sheets and CVs)

· Any other duties as assigned

Requirements:

· A recognized diploma/ degree in construction related studies/business/marketing

· Proficient in written and spoken English

· Positive work attitude with self-initiative and high attention to details

· Able to adapt in a fast-paced environment and complete tasks within given deadlines

· Good time management skills

· Proficient in MS Office applications

· Pleasant and cheerful personality

· Good administrative & documentation skills

· Fresh graduate is welcome to apply

If you wish to have the opportunity to work in an international consultancy firm which offers attractive remuneration, a 5-day week and a conducive environment to enhance your skills and experience, please send your full resume, including your salary expectations, photo and contact telephone number to

2 International Business Park #06-08

The Strategy Tower 1, Singapore 609930

Email: [email protected]

(Only shortlisted candidates will be notified)

We are a fast growing organization and we are looking for Appointment Setting Officer to help to fix appointment with the clients. If you are looking for a part-time job you can contact us.

• Flexible timing
• Able to work independently
• Can work from home
• Nice work environment
• Training will be provided
• Basic pay plus incentives

Duties and responsibilities:

- Develop and maintain positive relations with tenants via regular and proactive communication.

- Manage tenants complaints and work to resolve them or provide feedback to Management

- Manage and schedule work order requests put in by tenants in a timely manner

- Coordinate with contractors for the works

- Respond to any emergencies promptly to minimise disruptions to tenant’s business

- Analyze current SOPs and make recommendations to the Management to improve operating efficiency

Requirements:

- At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)

- At least 2 years of experience

- Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.

- Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.

- Strong verbal and written communication skills.

- Strong interpersonal skills.

- High levels of integrity

- Ability to work independently and as a productive member of a team.

- Ability to work under pressure and meet deadlines.

- Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.

Role Overview:

Support organisational operations in IT, Data Management, and Digital Media for day-to-day activities, marketing, disbursement, and fundraising campaigns.

Primary Roles & Responsibilities:

IT Infrastructure & Support

• Monitor and maintain hardware, software, network, and data systems.
• Troubleshoot and provide on-site IT support for staff and users.
• Coordinate with external service providers (e.g., WordPress, Salesforce, QuickBooks, printers, etc.).
• Set up and troubleshoot systems for meetings, events, and training.

Data Management

• Ensure data protection policies are adhered to.
• Perform routine cloud and external data backups.
• Research and recommend IT and data management solutions.

Digital Media & Marketing

• Design and edit basic images and videos for web, social media, and print.
• Strategise and manage online content to maintain quality and professionalism.
• Implement effective digital marketing strategies using platform tools.

Secondary Roles & Responsibilities:

• Support disbursement and fundraising activities.
• Provide administrative assistance (e.g., minutes-taking, follow-ups).
• Maintain donors and volunteers database.
• Assist in executing fundraising projects.

Pre-Requisites:

• Proficient in MS Windows OS, MS Office and core Microsoft solutions including OneDrive, SharePoint.
• Proficient in local and web networking and basic troubleshooting.
• Skilled in desktop image and video editing.
• Strong communication (spoken and written) and interpersonal skills.
• Ability to multi-task, work independently, and collaborate in a team.

Qualifications:

• Bachelor’s Degree in IT, Computer Science, or Digital Media (1-2 years experience).
• OR Diploma in IT with 3-4 years of relevant work experience in IT support or digital media.

Apply now and join the TAA team in our mission to assist the low-income and disadvantaged as well as foster the spirit of giving in the community.

Responsibilities:

• Supporting the Vessel Manager in purchasing spare parts & consumables for ships
• Responsible for document control (e.g. maintain check list of periodic reporting due from vessel)
• Keeping record of the technical operating costs
• Maintain up to date records of all the vessels manuals, drawings & instruction books
• Assist in arranging routine vessel repairs
• Assisting Technical Superintendent with daily operations of the vessels
• Train, monitor and guide junior technical officers on company’s purchasing policy / procedure, company tools and EyeShare of outstanding invoices etc

Requirements:

• Minimum 8 years of working experience in a ship management, ship owning company or purchase department
• Proficient in Microsoft Office applications
• Meticulous and able to work under pressure
• Knowledge of ShipNet software system will be an advantage

Please send your application with availability, current & expected salary.

We regret that only shortlisted candidates will be contacted.

We are looking for a Halal QC Officer

Main jobs is to issue invoice

Receiving

QC Monitor

Ordering

Attend to customer enqueries.

Only Muslim with HCA certificate need to apply.

Temp Bank Officer

Lcoation: Central

No experience required as training will be provided

9am to 6pm (Mondays to Fridays)

Up to $3,000

A Levels/IB Diploma $2,200

Dip/Undergrad $2,600 - $2,800

Degree $3,000

13 January till 18 June 2025

• Process corporate action events for Singapore and Foreign markets
• Ensure no disruption in daily BAU in terms of accuracy and timeliness to meet Service Level Indicator as established with Business
• Attend to internal and external customers’ queries received from internal Business units
• Adhere to documented procedures, control guidelines and compliance framework
• Handle ad-hoc assignments/initiatives as assigned
  

How to Apply: Send your resume to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence Number: 99C4599 Personnel EA License: R1331820

The CCO will lead the commercial functions within the organization, ensuring a cohesive strategy for customer acquisition, retention, and overall business revenue growth. The CCO will work closely with the CEO, other senior executives, and department leaders to define and implement business strategies that align with company goals.

Key Responsibilities:

1. Strategy Development & Execution:
   • Develop and implement the overall commercial strategy to drive company growth and profitability.
   • Align sales, marketing, and product development strategies to business goals.
   • Oversee market research and competitor analysis to adapt strategies accordingly.
2. Sales Leadership:
   • Lead the sales team in executing strategies to increase revenue and market share.
   • Identify new business opportunities and channels for growth.
   • Set sales targets, track performance, and ensure the team achieves goals.
3. Marketing Management:
   • Lead the marketing efforts to build brand awareness, drive leads, and support sales.
   • Ensure the marketing strategy is in line with customer needs, trends, and company goals.
   • Manage marketing budget and ROI metrics.
4. Customer Experience & Relationship Management:
   • Oversee customer service teams to ensure high levels of customer satisfaction and loyalty.
   • Build and maintain relationships with key clients, partners, and stakeholders.
   • Use customer feedback and data to improve product offerings and customer service.
5. Collaboration with Senior Leadership:
   • Collaborate with the CEO, CFO, CTO, and other senior executives to ensure business growth and profitability.
   • Provide regular reports on commercial performance and make strategic recommendations.
6. Financial Management:
   • Develop and manage commercial budgets.
   • Monitor and report on sales forecasts, revenue generation, and market conditions.
7. Product Development & Innovation:
   • Work closely with product teams to ensure that products meet market demand.
   • Advocate for product innovations that align with market needs and commercial goals.
8. Leadership & Team Development:
   • Build and mentor a high-performing commercial team.
   • Foster a culture of collaboration, innovation, and accountability.

Requirements:

Education:

• A bachelor’s degree in Business Administration, Marketing, Sales, or a related field. A Master's degree (MBA or similar) is preferred.

Experience:

• At least 10 years of experience in commercial leadership roles (e.g., Sales, Marketing, Product Management).
• Proven track record of success in a commercial leadership role, ideally as a CCO, VP of Sales, or VP of Marketing.
• Experience in managing and scaling commercial operations in a fast-growing company or competitive industry.

Skills:

1. Leadership & Strategic Thinking:
   • Strong leadership skills with the ability to inspire and lead cross-functional teams.
   • Ability to develop and execute long-term business strategies while adapting to changing market conditions.
2. Sales & Marketing Expertise:
   • Deep understanding of sales processes, marketing strategies, and customer engagement.
   • Provenability to drive revenue growth, customer acquisition, and brand loyalty.
3. Financial Acumen:
   • Strong financial management skills, including budgeting, forecasting, and analyzing financial performance.
   • Experience in managing commercial budgets and achieving financial targets.
4. Analytical & Problem-Solving Skills:
   • Ability to analyze complex data and market trends to make informed decisions.
   • Strong problem-solving abilities with a results-driven approach.
5. Communication Skills:
   • Exceptional communication and interpersonal skills for collaborating with senior leadership, clients, and teams.
   • Ability to present ideas clearly and persuasively to internal and external stakeholders.
6. Customer-Centric Mindset:
   • Focused on delivering exceptional customer experiences and improving customer satisfaction.
   • Experience in building and nurturing customer relationships.
7. Adaptability & Innovation:
   • Ability to stay ahead of industry trends and drive innovation in the commercial function.
   • Open to change and able to pivot strategies quickly when necessary.

Other Requirements:

• Strongexperience working in a leadership capacity in a B2B or B2C environment,depending on the company's model.
• Ability to travel as needed for meetings with clients, partners, or other business requirements.

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

Responsibilities would include, but not be limited to, the following:

• Ensure accurate documentation for patients admission
• Follow closely on bill size to ensure existing insurance coverage is sufficient
• Engage with respective departments and doctors to provide relevant information and documents
• Liaise with patients / payers for outstanding bills
• Perform ad hoc duties as assigned

Requirements:

• Minimum N / O level / NITEC / Diploma
• Proficient in Microsoft Office applications (Word and Excel)

Qualities required for this role include:

• Customer service oriented and good team player
• Good interpersonal and communication skills
• Open to shift work arrangement
• Meticulous and comfortable with numbers
• Working experience in customer service

Job Responsibilities

· Responsible for handling front office reception and administration duties

· Greet customers and answer all customers’ enquiries

· Perform for scheduling appointment calendar and sending reminders appointments to customer

· Generating and compiling of daily sales reports

· Perform outlet stock-take and other ad-hoc duties

· Perform cashiering duties such as payment collections.

Requirements

· Basic knowledge of Microsoft Word and Excel

· Good interpersonal and communication skills

· Passion for customer service

· Excellent telephone etiquette

· Preferably with experience. No Experience are welcome as training will be provided.

· Must to able to commit to retail hours and weekends.

Benefits

· Medical & Dental Benefits

· Location near MRT

· Joining Bonus: $3000

Scope of work:

To cultivate relationship and partnership with community stakeholders and engage the beneficiaries for onboarding in Jamiyah Programmes and Services.

Duties & Responsibilities:

• Receiving of stocks delivered by Food Bank on weekly basis.
• Usage of Point of Sale (POS) for inbound, outbound and sales transactions.
• Attend to clients on appointed dates & time for the collection(s).
• Attend to walk ins, phone calls, emails and enquiries from donors and members of public.
• Coordinate the maintenance of overall center’s facilities, rooms and equipment Stock inventory: Stock counts, checks and replenishments on shelfs
• Ensure and check on validity of food items (expiry dates)
• Ensure stock quantities tally with system
• Actively promote strategies to improve overall requisites, support, services and improvements for centre(s)
• Conduct environmental scanning for the Jampacked Centre and identify the potential community partners and stake holders in the GRC and Divisions
• Engage the beneficiaries from the Jampacked Centres and community for onboarding to CODD programmes and services
• Engage the Grassroots Organisations and Stake holders
• Supporting the Jampacked Operations at the respective locations of expansion.
• Provide Administrative support in outreach engagement.
• Work closely with case workers/social workers/counsellors and provide support for individual and group work targeted at various client profiles in CODD
• To support in food distribution and other events organized by Jamiyah (Singapore)
• Undertake ad-hoc projects or assignment

Location & Working Hours

West Coast, Bukit Batok & Geylang

Mon - Fri, 9am to 630pm, Alt Sat, 9am to 1pm

Experience/ Skills:

• O Levels, Diploma in any discipline
• Prior relevant experience in community engagement is advantageous.
• Able to work independently and a good team player
• Good interpersonal and networking skills
• Experienced in engaging stakeholders such as Grassroots organisations, religious. organisations, schools, community partners and government agencies.
• Possess excellent written, oral presentation skills and proficient in MS Office.
• Able to commit to certain weekend and evening meetings.
• Able to multi-task and handle concurrent projects; works well in a fast-paced environment effectively and independently as well as in team-based arrangements.

Benefits

• Comprehensive Medical & Leave Benefit.
• Supportive and conducive work environment.
• Training & Development opportunities.
• Unlimited opportunities to develop and harness your skills across multi-verticals.

Responsibilities

- Provide Workplace Safety & Health (WSH) enforcement support

- Identify and assess any foreseeable risk arising from the workplace or work processes.

- Ensure all work practices comply with company safety policy and WSH act

- Advise on work plan / Risk Assessment / safe work procedures

- Recommend / take reasonably practical action to eliminate any foreseeable risk to any person who is at work in that workplace.

- Inspect and examine any machinery, equipment, plant, installation or article in the workplace.

- Organize safety & health awareness program for the site.

- Compile all relevant report and records, carry out daily safety inspection

- Conduct site safety & health audit.

- Conduct site safety & health meeting and prepare reports for relevant parties.

- Prepare hazard analysis reports.

- Prepare safety & health management programs and ensures effective implementation.

- Inspect and examine workplace records, certificates, notices and documents kept or kept under the WSHA.

- Other ad-hoc duties assigned by the Project Manager

Requirements

o Diploma or Degree in Workplace Safety & Health or equivalent

o Registered Workplace Safety & Health Officer with MOM

o Minimum 3 years of WSHO experience in LTA projects, preferably with Tunneling projects

Supervision and coordination of the construction of the civil and structural works of the project and exercise all reasonable skill, care and diligence in the discharge of the contract period.

To carry out site supervision and inspection of the works to ensure that the works are constructed to required quality and accuracy.

To maintain proper and update daily records of all works done, including records of tests, inspections, status of works, safety, site diary, materials and equipment on site.

To verify reports and claims submitted by the contractors.

To record all variations as instructed or approved by Consultant Team.

To attend to contractor’s queries and co-ordinate works of main contractor and direct contractors.

Responsible to the consultants who will have overall control of the site supervisory staff and also discharge of duties are listed following items of works.

Responsibilities

• Greet customers and provide prpfessional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Provide professional scalp analysis
• Recommend packages according to individual needs and conditions
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Stidies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and team player
• Good interpersonal and responsible team player
• Good interpersonal and communication skills
• Good command of spoken English
• Work location - Orchard area

Job Description

• Conduct investigation, submission of investigation reports and preparing the relevant documents i.e. advisories, warnings, Notices Of offer of Composition and prosecution papers.

• Investigation work will include taking statements from any witness or suspect in the field or interview room, obtaining relevant evidence as defined by the Evidence Act and compiling and making recommendations in the investigation papers.

• Other ad-hoc duties as assigned by Supervisor

Job Requirements :

The candidate(s) for SIO position shall have investigation experience of at least 5 years with SPF and at least diploma/degree certification, IOs with substantial investigation experience but without diploma/degree may be assessed for the position as well; and

· Must be a Singapore Registered Safety Officer / Workplace Safety & Health Officer with Ministry of Manpower (Singapore).

· Must have professional knowledge in WSHE legislation and regulations (WSH act and Environment).

· Minimum Diploma in Building / Civil / Structural Engineering.

· Minimum 8 years’ experience as WSHO / WSHC in Singapore.

· Report to the Project Manager.

• Responsibilities include:-
• Preparation and implementation of Safety Program;
• Ensure all work practices comply with company safety policy and WSH Act;
• Advise on work plan / Risk Assessment / safe work procedures;
• Ability to identify problems and provide solutions;
• Able to lead fellow colleagues and inculcate them towards safe work culture;
• Compile all relevant report and records, carry out daily safety inspection;
• Prepare and submit weekly safety report as required by management and clients;
• Participate and involve in OHSAS 18001 and ISO 14001 implementation and audit, and
• Other EHS duties assigned by the Project Manager.

· Physically fit and healthy, hardworking and driven.

· Positive attitude, self-motivated, initiative and responsible.

· Firm but reasonable individual.

· Good communication and interpersonal skills.

· Able to work independently and as a team.

· Remuneration shall commensurate with qualifications and experience. Basic salary: S$4,000.00 to S$8,500.00, plus allowances.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.