A Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to maintain a high level of customer satisfaction and provide them with any necessary support and assistance. You will have to answer queries on basic technical issues and offer advice to solve them.

Service Desk Specialist needs to be capable of using particular software programs, as well as possess the ability to type and communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. This involves asking questions to determine the full scope of the user’s issue. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.

The goal is to create value for our clients that will help preserve the company’s reputation and business. A polite and professional phone manner is necessary, as Service Desk Specialist troubleshoot customers' problems and, at times, deal with angry and upset customers. A Service Desk Specialist must be able to sit for long periods of time and answer multiline phones. It is important for Service Desk Specialist to maintain a positive demeanour, and the Service Desk Specialist must arrive to work on time, as it is necessary that our NOC is fully staffed.

A Service Desk Specialist needs to possess the following skills :

· Proven experience as a service desk technician or other customer support role

· Tech savvy with working knowledge of IT products

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and resolve basic technical issues

· Proficiency in English

· Excellent communication skills

· Customer-oriented and cool-tempered

Your job duties will include but not limited to:

· serve as the first point of contact for customers seeking technical assistance over the phone or email.

· serve as Single Point of Contact (SPOC) between the customer, internal support team and external Vendors until the ticket is closed.

· provide continuous status information to ensure customer satisfaction.

· provide co-ordination with various Manufacturers and vendors for support, troubleshooting or warranty claim.

· logging of all tickets into System for tracking and reporting. Record events and problems and their resolution in logs

· initiate customer contact, escalate to appropriate parties and resolve incidents.

· answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing problems.

· perform remote troubleshooting through diagnostic techniques and pertinent questions

· determine the best solution based on the issue and details provided by customers

· walk the customer through the problem-solving process

· direct unresolved issues to the next level of support personnel

· scheduling and arranging onsite support requests with the customers

· pass on any feedback or suggestions by customers to the appropriate internal team

· identify and suggest possible improvements on procedures

· overall accountable in ensuring the team solves and close the tickets using the most effective methods to maximise operational efficiencies

· assess the severity and priority level of the problem calls, requests or IMAC and escalate to the next support level based on the SLA.

· monitoring uptime performance and alerts for all Managed Service Customers infrastructure from the NOC

· maintain and replenish stock inventory for spare parts

· provide Service Quotation for any repair work to the customer

· perform new laptops setup and installation for internal new staff

· perform any Shift Duties that are assigned

· any other tasks assigned by any Managers and Directors

Job Requirements

• Minimum Academic Qualifications : Degree
• Relevant IT Certifications or equivalent :
• MTA in one of the following is an added advantage:

1. Networking Fundamentals
2. Windows Server Administration Fundamentals
3. Security Fundamentals
4. Cloud Fundamentals

• COMPTIA or equivalent I.T. Certifications in related field is an added advantage
• ITIL® Foundation Certification - IT Service Management
• Other trainings attended / certifications obtained
• Attended any technical training in software, hardware, operating systems and troubleshooting
• Attended any customer service training
• Attended basic training of Cloud Management Software such as ManageEngine, BitTitan and etc

The job:

• Adhere SOPs in established AR and credit control processes and perform the required data entry
• Adhere to established protocols for processing receipts and handling cash.
• Update email address for E-Invoice and E-SOA
• Upload invoice to portal eg. gov.sg
• Handle billing, collection, and reporting tasks within designated deadlines.
• Respond promptly to inquiries from customers/banker and sales teams.
• Undertake accounts reconciliation of receipts
• Timely month-end closing for accounts receivable function
• Monitor and ensure healthy AR ageing report
• Follow up with the collection for non-payments, delayed payments and other irregularities
• Conduct monthly debtor meeting to discuss on the outstanding invoices with sales team
• Review new customer application and creation of account
• To prepare periodic reports and schedules
• Assist in annual Parts Stock take
• Assist in annual audits
• Other ad-hoc task assign

The person:

• Minimum - Diploma in Accountancy
• 2-3 years of general accounting experience. Industry experience in accounts payable and banking advantageous
• Proficient in Microsoft Excel, Word and PowerPoint. Attentive to details & accuracy. Well versed in English

You Will

• Act as first point of contact and first responder for IT incidents reported by end users, via email, phone, and other online channels as required
• Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures.
• Perform Level 1 troubleshooting with First Call Resolution using remote assistance tools (e.g. Bomgar).
• Log and track with resolver groups on their respective tickets
• Manage End-to-End ticket life cycle, monitor relevant metrics (e.g., Service Level Agreement) and ensure proper ticket closure based on industry best practices - Information Technology Infrastructure Library (ITIL)
• Answer calls in an appropriate manner with proper ticket closure of received or abandoned calls
• Administer BitLocker recovery pin support
• Administer onboarding 2FA registration
• Perform grant and removal of access to network shared drive
• Update and review basic troubleshooting questionnaires on Level 1 support
• Produce and maintain technical documentation and articles for the knowledge base

You Bring

Proficiency of the following software/applications

1. Microsoft OS and Microsoft Office Applications
2. Internet Browsers (Edge, Chrome, Firefox, etc.)
3. Adobe Reader, Java RE
4. Intranet web-based applications
5. SAP GUI, SAP Fiori
6. Anti-virus software
7. VPN software
8. Wireless software
9. Patch Management Software

• Higher Nitec/ Diploma in Information Technology or its equivalent
• At least 1 years of relevant working experience in helpdesk and both onsite and remote support with strong customer focused support mindset
• Service oriented and collaborative approach to meet Service Level Agreements
• Excellent communicator at all levels.
• Excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically
• Good written and communication skills with a high standard of user training documentation and technical procedure
• Enthusiastic and approachable
• Good problem-solving skills and a pro-active, team player

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

We are looking for a Client Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Job Description

• Handle guest check-in including the processing of their reservations and rooming at the unit level.
• Handle all guest requests during their stay.
• Handle all front desk cashiering duties.
• Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required.
• Act as a link between Assistant Operations Manager and Director of Sales on operations and sales processes.
• Support sales and marketing by providing relevant information including customer feedback and sales leads.
• Manage the daily gymnasium, sauna, and Residents’ Lounge operations.
• Manage individual portfolio assigned to maximize guest satisfaction.
• Contribute to ‘Fraser experience’.
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
• Contribute to receive guest feedback forms to meet 20% of all departures.
• Perform other ad-hoc duties as assigned.

Key Qualification

• Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum 2 to 3 years of relevant experience in front office.
• You have minimum 2 years working experience.
• Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.Job Description

• Handle guest check-in including the processing of their reservations and rooming at the unit level.
• Handle all guest requests during their stay.
• Handle all front desk cashiering duties.
• Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required.
• Act as a link between Assistant Operations Manager and Director of Sales on operations and sales processes.
• Support sales and marketing by providing relevant information including customer feedback and sales leads.
• Manage the daily gymnasium, sauna, and Residents’ Lounge operations.
• Manage individual portfolio assigned to maximize guest satisfaction.
• Contribute to ‘Fraser experience’.
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
• Contribute to receive guest feedback forms to meet 20% of all departures.
• Perform other ad-hoc duties as assigned.

Key Qualification

• Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum 2 to 3 years of relevant experience in front office.
• You have minimum 2 years working experience.
• Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage

We are Focus Law Asia LLC, a boutique disputes law firm based in Singapore. We are looking to hire a secretary to join our Japanese desk.

Job Description:

• Administrative support to lawyers: managing schedules, calendar, calls, travel bookings, appointment reservations and recurring commitments.
• Manage file opening and closing procedures, including conflict checks.
• Prepare invoices / bills, staff claims.
• Send chaser and follow up with clients on outstanding invoices / bills.
• Conduct searches (e.g. Cause Book, ACRA, INLIS etc).
• Document management: organisation of documents, emails, and correspondence.
• Other office support activities as assigned.

Requirements:

• Minimum GCE “O” Level qualifications.
• Good command of written and spoken English.
• Knowledge of Japanese would be an advantage (as the successful candidate will handle matters with Japanese clients).
• Proficient in Microsoft office (Word/Excel/Powerpoint/Outlook) and competent working with PDFs.
• Ready to work in a paperless office and with cloud applications.
• Team player, meticulous, efficient and organised.
• Working hours: 9am to 6pm. Mondays to Fridays.

If you are interested, please apply directly through the portal, or send your detailed resume to us at [email protected]. Only shortlisted applicants will be notified.

Our client is seeking a dynamic and results-driven Regional Service Desk Manager to lead and manage our regional IT support teams. The ideal candidate will have a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction. In this role, you will oversee the delivery of efficient and effective IT support services, ensuring optimal performance, service quality, and resolution of IT-related issues across multiple locations within your region

Key Responsibilities:

Leadership & Team Management:

• Lead, mentor, and motivate a team of service desk professionals across multiple regional sites.
• Conduct regular one-on-one meetings, performance reviews, and training sessions to ensure staff development and high performance.
• Foster a collaborative and positive team culture focused on continuous improvement, customer service excellence, and problem-solving

Service Desk Operations:

• Oversee daily service desk operations to ensure timely and effective resolution of all IT incidents, service requests, and escalations.
• Ensure adherence to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Develop and enforce standard operating procedures (SOPs) for efficient service desk operations.

Incident & Problem Management:

• Coordinate incident management to ensure that issues are identified, resolved, and documented in a timely manner.
• Perform root cause analysis for recurring incidents and work with other IT teams to implement permanent fixes.
• Ensure issues are escalated appropriately and follow-up actions are taken for critical incidents.

Process Improvement & Efficiency:

• Identify areas for improvement in service desk processes, tools, and workflows.
• Drive continuous improvement initiatives to enhance the quality and efficiency of service desk support.
• Collaborate with other IT departments and stakeholders to implement process improvements and optimize service delivery.

Customer Satisfaction & Reporting:

• Monitor and manage customer satisfaction levels by gathering feedback, tracking performance metrics, and implementing corrective actions when necessary.
• Produce and present regular reports on service desk performance, including metrics, trends, and root causes of major incidents.
• Act as a point of escalation for high-priority or complex issues, ensuring they are resolved in a timely manner.

Collaboration & Stakeholder Engagement:

• Work closely with IT teams, business units, and external vendors to ensure alignment and a seamless user experience.
• Liaise with business leaders to understand IT service needs, providing recommendations and support as necessary.
• Ensure the regional service desk is aligned with overall corporate IT strategies and initiatives.

An ideal candidate would possess:

• More than 5 years of experience in IT Helpdesk/Service Desk, with at least 2 years in a managerial or supervisory capacity.
• Experience managing a regional or multi-site IT support team is preferred.
• Strong understanding of ITIL (Information Technology Infrastructure Library) best practices and frameworks.
• Experience in BMC and ServiceNow would be a plus
• Experience in PowerBI for data reporting and analysis would be a plus.
• Excellent leadership, coaching, and team management skills.
• Strong problem-solving and decision-making abilities, with a focus on operational efficiency.
• Exceptional written and verbal communication skills, with the ability to communicate technical information to non-technical stakeholders.
• Strong customer service orientation and interpersonal skills.

Other benefits that you would expect in the environment:

• Hybrid work arrangement
• Good benefits and insurance coverage
• Great working environment with local and regional team to work with
• Multinational company structure with autonomy and room to grow

If you are interested, click APPLY or email me your resume at [email protected]

Let's speak so then I can share more about this interesting opportunity.

Felicia Romli (R1872446)

KOS International

EA License No. 23S1522

The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

Executes Core Tasks Of The Lobby Operation

• Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
• Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
• Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
• Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier And Lobby Operation Coordinator Duties

• Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

Candidate Profile

Knowledge and Experience

• Diploma and Degree from preferably hospitality or related field.
• Minimum 1 to 3 years relevant experience.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.
• Contributes in the team, work punctually and effectively.
• Ascertains and addresses guest/colleague needs.
• Motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment.
• Prioritises and organises work assignments and work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

The primary responsibility of the Front Desk Staff is to deliver exceptional customer service while ensuring the seamless operation of front desk activities. This role requires a focus on patient satisfaction, operational efficiency, and effective communication.

Key Responsibilities:

• Reception and Patient Engagement: Warmly welcome patients upon arrival, handle check-ins, and manage initial inquiries, ensuring a positive first impression.
• Appointment Coordination: Schedule, confirm, and manage patient appointments, including cancellations and rescheduling, to maintain an efficient patient flow.
• Administrative Duties: Maintain accurate patient records, oversee daily cash flow, handle phone inquiries, and assist with general questions.
• Patient Assistance: Escort patients to treatment rooms, aid with registration forms, and address patient concerns to ensure a comfortable experience.
• Sales and Service Information: Provide patients with information about services without focusing on high-level sales targets.
• Objective: Facilitate a smooth clinic experience by overseeing essential operational tasks and enhancing patient satisfaction.

Additional Responsibilities:

• Patient Education: Offer clear, informative explanations of treatment benefits, package options, and how they align with patient needs.
• New Patient Conversion: Focus on converting first-time patients into loyal, long-term clients by offering personalized recommendations.
• Follow-Up and Retention: Conduct follow-up calls and check-ins to encourage return visits, keep patients informed of their progress, and discuss future treatment opportunities.

Shift work Mon- Sat

Scope of work

Front Desk Operation

• Answer incoming calls and direct calls to the relevant parties

• Take down messages and convey messages to the relevant parties concerned

• Man reception area and attend to school visitors

• Maintain the cleanliness and tidiness of the school’s reception area

• Assist the administration of security procedures i.e. sign-in / out for visitors

• Assist in collating the class registers and students’ attendance.

• Prepare the meeting rooms prior to meeting

• Receive and direct visitors to meeting room

• Arrange for refreshment if required

Other Administrative Duties

• Assist in issuing of class registers to the students or teachers

• Assist other school staff in collating non-confidential information and filing of non-confidential documents.

• Handle other administrative work assigned by Principal, Vice-Principals and Administration Manager

Qualifications, skills and experience:

• NITEC (Office Skills) or minimum 5 GCE ‘O’ Level including pass in English Language. Officer without the required ‘O’ level passes but with relevant experience could also be considered.

• IT literate and proficient in the use of common office utility software (e.g. Microsoft Words, Excel, PowerPoint)

• Resourceful and able to harness information from various information sources (e.g. World Wide Web).

• Pleasant and service-oriented with at least 2 years’ experience as an Administrative Support Officer and have done work similar or equivalent to the job scopes mentioned above.

• Preferably have experience working in schools and deal with young children.

• Good interpersonal skills and able to relate to people

• Able to work independently and as a team player ability to use certain IT systems like SC mobile.

Contract Period: From 1 Jan 2025 to 31 Dec 2025 with an option to extend the Contract for a further period of 1 year (1 Jan 2026 to 31 Dec 2026).

Personnel to be deployed at the following hours:

• Mondays to Wednesday & Friday: 6:45am to 3:00pm, inclusive of 45 mins lunch break

• Thursdays: 6:45am to 5.00 pm, inclusive of 45 mins lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

Location: Beacon Primary School, 36 Bukit Panjang Ring Road S(679944)

About the Client:

Our client is a reputed company in banking and financial domain

Responsibilities:

• Design and Develop Restful API/Webservices on cloud platform for service and consumption
• Conduct technical feasibility study, analyze requirement specifications and collaborate with teams to design and architect solutions including developing proof of concepts.
• Document and update the technical design specifications.
• Prepare effort estimation, develop technical activities, schedule and work breakdown structures to ensure compliance to project scope, deliverables, resources and budget.
• Identify and keep updated the latest application development and technology trends on new initiative and emerging technologies.
• Conduct or facilitate knowledge sharing of emerging technologies
• Deliver and integrate Microservices with web and mobile applications.
• Analyse and optimise performance and reliability for the front end of the applications

Requirement:

• Bachelor’s degree in computer science or equivalent experience related field.
• Minimum of 3 years of experience in development and support.
• The candidate should have good knowledge in typical design pattern in java, Console application and Control M.
• He should have extensive knowledge in java multiple thread programming.
• Experience in Build responsive Web applications using React JS/ Angular
• Hands-on experience with Java/Web frameworks and tools including Java/JEE, Python, Spring Boot Framework, Redis/Aerospike, ReactJS, Kafka, MongoDB, Cloud Foundry or similar cloud technology, Microservices.
• Familiarity with the database technologies, preferably MariaDB, MySQL, NoSQL, Postgres DB

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

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Job Responsibilities

• Able to do proper latte art and have relevant cafe/restaurant experience
• Provide knowledgeable, approachable, efficient, energetic, and thoughtful service at all times
• Serve food and beverages to guests making recommendations if needed
• Ensure proper procedures for order entry and payment processing using POS systems
• Ensure guests are charged correctly and receive proof of payment in a timely manner
• Adhere to all company service standards and protocols
• Assist in maintaining the cleanliness of service tools and service areas
• Clean tables, preparation of table plans and lay out, complete closing duties and re-stock table ware and other supplies
• Any other duties as assigned by the Company

Job Requirements:

• With at least 3 years of F&B working experience in restaurant
• Passionate about providing efficient and friendly service standards
• Outgoing personality and highly motivated and takes initiative
• Positive and motivated to work in a fast-pace work environment
• Prefers to hold a recognised Basic food hygiene certification
• Clean and hygienic in food and beverage handling
• Able to work as a team with fellow colleagues
• Able to work weekends and public holidays

Main responsibilities

• Analyze enhancement and propose solutions in collaboration with Architects, developers and business stakeholders.
• Specifications, workload estimates, planning, test scenarios, release documentation.
• Coordinate user acceptance tests.
• Monthly releases, following the team’s milestones for analysis, coding and testing.
• Support the release roadmap in production.
• Troubleshoot and fix issues/bugs.
• Improve operational processes.

Education and Qualifications Requirements

• Master’s degree in relevant specialties (IT, finance).
• Minimum 8 years working experience in relevant roles.
• Minimum 5 years experience as front office post trade business analyst.
• Experience on Front Office systems (In-house or third-party systems).
• Understanding of financial assets (banking treasury products) and trade lifecycle particularly Fixed income and money market products in their many forms, knowledge of risk management concepts and market data...
• Experience in interfacing FO or BO systems with external systems.
• Hands-on experience in implementation projects.
• AGILE track record.
• Technical background with shell script and sql/plsql, knowledge preferable of .net core / java and Azure devops

Job Title: Front Office Business Analyst

Department: Singapore Dealing Room

Reporting to: Sales, Executive Director

Novate Global Markets (NGM) is an independent securities boutique specialising in sales and trading services for institutional investors in global fixed income markets.

NGM headquarters are based in London, with a branch in Singapore - NGM has 60 employees across both locations.

NGM is looking to continue to drive excellence within its service of tailored sales and trading strategies to its diverse institutional clients.

Role Summary

As one of our Front Office Businesss Analyst, you will be working within a diverse and lively Dealing Room alongside 30 salespersons and traders across London and Singapore. This junior front office role will be suitable for someone with a real interest in developing a career within Fixed Income and who is willing to immerse themselves into a variety of tasks to build their knowledge within the Financial Sector.

Main Accountabilities

- Ensure all trade tickets are executed and processed promptly and accurately

- Review trade tickets to ensure the correct information has been included and calculate profit

- Prepare end of day reports and update any ad hoc reporting to facilitate business

- Prepare monthly and quarterly reporting, this includes but is not limited to customer transaction data, sales credits, counterparty, and product volume statistics

- Prepare MI relating to the new Settlement Agent

- Liaise with the Dealing Room and Operations Staff to help resolve any live or ongoing problems/queries

- Provide assistance to the Sales and Trading desk when required, including ordering and collecting refreshments

- Undertake general administrative duties as required by the Deputy Managing Director and Chief Executive Officer

Qualifications

- Educated to degree or diploma level

- Proficient data analytic tools such as Excel VBA macro, Power BI, Python.

Personal Profile

Key attributes required for the role:

- Excellent written and oral communication

- Perceptiveness – ability to see what needs to be done before being asked

- High level of attention to detail

- Resilience

- Adaptability

- Competitiveness

- Honesty and Integrity

- Intellectual Curiosity

- Perseverance

- Methodical/solution orientated approach to problem solving

- A hard-working team player who is able to work well with others at all levels within the company yet can also work unsupervised and manage their own workload.

Desired attributes beneficial for the role:

- ­Basic knowledge and understanding of Fixed Income and Capital Markets

Novate Global Markets Limited strongly recognises transferable skills as one of the biggest assets in individuals which is why we strive to harness and develop existing talent. Prior successful candidates have proven to be adaptable, resilient and self-confident and possess a mind-set that allows for teamwork.

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Primary Function:

• Provide leadership in the operations of the Process Research Lab (PRL) and Asia Pilot Plant (APP).
• Support/Lead change control activities, quality impact assessment, investigation, CAPA, and audits for pilot plant operations.
• Implement continuous improvements to enhance efficiency and participate in related cross-functional projects.

Major Responsibilities:

• Accountable for the safety, quality and regulatory compliance of the entire shift operations.
• Ensure timely manufacture of research prototypes that meet the intended research purposes.
• Lead and supervise shift technicians and in-house contract technicians in the operation of multiple process equipment systems.
• Perform routine operations tasks. Monitor and maintain process equipment in compliance with site safety procedures and current good manufacturing practices (cGMP) within the Asia Pilot Plant (APP) and Process Research Lab (PRL).
• Coordinate/support trial material readiness.
• Coordinate ad-hoc maintenance activities. Coordination may include oversight of third-party contractors and vendors.
• Support/lead risk assessment and development of standard operating procedures related to operations and maintenance of process equipment systems.
• Support/lead safety and quality events investigation, identify and implement corrective and preventive actions (CAPA).
• Support/lead and execute equipment qualification (ES/IQ/OQ/PQ).
• Complete review of trial records on time.
• Complete internal and external training assessments on time.
• Provide honest, accurate feedback to peers and superiors and exchange relevant information openly.
• Collaborate with cross-functional teams to optimize processes and enhance productivity.
• Perform other related duties as assigned by supervisor

Requirements:

• Diploma/Bachelor’s degree in Mechanical, Chemical Process Technology, Food Technology or related disciplines
• Minimum 3 years of relevant experience in production/manufacturing, preferably in GMP environment
• Well-versed with Microsoft Word, Excel, and PowerPoint.
• Strong problem-solving and decision-making skills.
• Good leadership, organizational and communication skills.
• Good team player with initiative.
• Ability to multitask, prioritize tasks and stay focused effectively.
• Ability to draft technical protocols with minimum supervision.
• Must be able to do shift work (rotating day/night shift) and willing to do overtime if required for urgent situations.

*Kindly note this position is based in Tuas and requires 12 hour rotation shift pattern.

Front Desk Executive | 10 Days off | Gross Up to $2300 | Little India

Salary range: $2,000 + OT (Gross: $2300)
Working days: 4 days ON & 2 days OFF (including weekends)
10 off days per month
Working Timing: 7:00am/pm -7:00pm/am (12hrs shifts)
Working location: Little India

Job Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Job Requirements:

• Preferably with 1-2 years of working experience in a similar capacity
• Experience in a front office and/ or customer-facing & service role
• Willing to work on rotating shifts
• Flexibility to respond to a range of different work situations

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Responsibility:

• Overseeing projects and monitoring activities at worksites.
• Managing workers and ensuring adherence to safety standards.
• Coordinating tasks and scheduling.
• Liaising with clients and vendors.
• To prepare jobsheets for timely submission
• To handle any other assignments, eg. ad-hoc duties

Requirement

• Diploma Civil Engineering / Engineering
• Minimum 5 years of relevant experience in the construction sector
• Possess Valid Class 3 Driving license
• Only Singaporean or PR

We are seeking Security Officer to perform mostly concierge duties at one of the high-end condominiums in Orchard area.

Commence on 01 January 2025

5/6 days work week arrangement

Rank: SO

12 hours shift

Job Scope: Concierge Duties

Uniform: Concierge attire with blazer

Salary (Gross): $2870.00

Register now!

WhatsApp 8013 3785 or 8081 6792

T&C Apply

Trust Officer

The Trust Officer reports to the Manager, Trust Services, and is responsible for the management of a portfolio of more complex trusts and companies.

Your responsibilities will include:

• Maximizing and developing the client relationship potential by reading trust deeds and related documents pertaining to trusts and companies.
• Acting as a representative of the Trust company to beneficiaries, advisors, colleagues and staff.
• Authorizing and committing the Trust company on transactions.
• Maintaining awareness of operational risk and identifying possible problems to managers and staff.
• Taking an active role in contacting clients and resolving their concerns, while referring complex issues of judgment, ethics or compliance to management.
• Proactively organizing and meeting principals and beneficiaries face-to-face, assisting in maintaining on-going good client relationships and exercising judgment when dealing with clients to ensure trusts and Bank policies are adhered to at all times.
• Communicating with management, colleagues, clients and other external parties as required.
• Maintaining an awareness of potential risks and acting when needed to limit risk exposure.
• Ensuring tasks assigned to team members are completed expeditiously in order to meet deadlines.
• Assisting with any other duties as assigned by management.

Your qualifications and skills include:

• University degree with one to three years’ experience in the trust industry.
• TEP (Society of Trust and Estate Practitioners) designation would be considered an asset, or a commitment to completion of the designation.
• Ability to understand and interpret trust deeds, wills, by-laws and all applicable/relevant legislation/guidelines relating to trusts, companies and proceeds of crime.
• Strong understanding of investments and financial services.
• Good attention to detail with the ability to work independently.
• Maintain a professional image.
• Relevant language skills, for example, Mandarin Chinese.
• Good understanding and awareness of business risks and related controls.
• Ability to multi-task and work effectively under pressure.
• Good knowledge of trust industry best practices, principles, and policies and procedures.
• Excellent verbal and written communication skills, and interpersonal skills, as well as team, problem-solving and organizational skills.
• Proficient in Microsoft Office suite of applications, as well as the use of trust administration systems.

Problem Solving Requirements

• Ability to identify potential risks both in file administration and processes.
• Ability to approach issues in a methodical manner and to communicate your findings clearly and professionally.
• Ability to identify options and possible solutions to work toward the next course of action.

Are you passionate about connecting talent with opportunity? Join us in shaping the future of the financial services industry!

About Us:
The hiring company is a leading player in the financial services sector, committed to empowering individuals and fostering growth. As a Recruitment Officer, you will play a pivotal role in identifying and attracting top talent to join our dynamic team of professionals.

What You’ll Do:

• Talent Sourcing & Acquisition: Identify, engage, and recruit high-potential candidates for various roles in the financial services sector
• Candidate Assessment: Conduct interviews, evaluate qualifications, and match candidates to the right opportunities
• Onboarding Support: Guide new hires through the onboarding process, ensuring a seamless transition into the company
• Strategic Collaboration: Partner with hiring managers to understand workforce needs and craft innovative recruitment strategies
• Brand Building: Represent the company at career fairs and networking events to enhance employer branding
• Data-Driven Insights: Maintain recruitment metrics to optimize hiring efficiency and effectiveness

What We’re Looking For:

• A diploma/degree in Business, Human Resources, or a related field
• Strong communication and interpersonal skills with a knack for building relationships
• A proactive and goal-oriented mindset with a passion for talent acquisition
• Prior experience in recruitment, particularly within the financial services industry, is a bonus
• A team player who thrives in a fast-paced and dynamic environment

What We Offer:

• Competitive compensation and performance incentives
• Professional growth opportunities and mentorship from industry leaders
• A collaborative and supportive work culture
• The chance to make a meaningful impact by shaping the careers of future professionals

Ready to Make a Difference?
If you’re excited about the opportunity to contribute to the growth of a leading financial services company, we’d love to hear from you!

Apply now and join us in creating a brighter future—one hire at a time.

EA Reg. Number: R21100629

EA License Number: 22C1278

About Chambers International

Established in 1980, Chambers International, has built a strong presence in Singapore as a reputable group of companies providing a comprehensive range of professional real estate consultancy services, including integrated facilities management and strata title management.

We're Hiring!

The ideal candidate should have strong organizational and communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Prior experience in property management and a thorough understanding of BMSMA Act will be an added advantage. If you are proactive, customer-focused, and have a passion for property management, we welcome you to join our team.

Responsibilities:

• Assist for the day-to-day planning, organising, implementation and reviewing policies for both routine and cyclical maintenance, and use of common properties, etc.
• Assist to review and prepare specifications and contract documents to tender.
• Provide feedback and suggest alterations to revamp work methods and contract specifications in order to enhance the operation.
• Carry out feasibility study and implement approved project to enhance the Estate.
• Evaluation requests from residents, council members and sub-committees.
• Maintain close liaison with council members and residents for feedback from work in progress, estate cleanliness and other maintenance mag. Ensure that cleaning, security, landscaping and pest control contractors and all terms contractor carry out their contractual duties during the month.
• Monitor major works in progress.
• Monitor trend of expenditures and maintain budgetary control.
• Assist in preparation of monthly MC meetings and Annual General Meeting.
• Supervise on Maintenance Supervisor and technicians.
• Enforce office discipline
• Ensure building statutory requirements are complied
• Handle any ad-hoc task assigned by the supervisor.

Requirements:

• Minimum GCE 'O' lever or degree/diploma in Building, Facilities Management or equivalent.
• Minimum of 2 years' experience in a similar role. (Entry level are welcome to apply)
• Knowledge of BMSMA Act will be an added advantage.
• Excellent communication skills, both written and spoken.
• Proficiency in computer skills such as MS Office.
• Ability to effectively communicate and liaise with landlords, tenants, and stakeholders at all levels.
• Possess a positive attitude, excellent interpersonal skills, and a customer-centric approach.

Interested applicants please indicate your resume with details in your resume:

• Notice period/Intended start date
• Last drawn and/or current salary
• Expected salary
• Reasons for leaving current and/or last employment
• Position applied for in the email

We regret that only shortlisted candidates will be notified.

Other Information:

This position involves multiple workplace locations in Singapore.

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

Our esteemed client, an established MNC, is searching for a Finance Officer:

Job Responsibilities:

• Maintain an up-to-date billing system and generate accurate invoices in a timely manner.
• Ensure invoices are sent to customers promptly.
• Follow up on payments to ensure timely collection and proper allocation.
• Perform account reconciliations.
• Conduct billing, collection, and reporting activities within specified deadlines.
• Monitor customer accounts for non-payments, delayed payments, or irregularities, and take appropriate actions.
• Maintain accurate and updated customer records in the database.
• Reconcile accounts and resolve payment discrepancies.
• Follow established procedures for processing receipts and cash handling.
• Process payments and prepare bank deposits efficiently.
• Investigate and resolve customer queries in a professional manner.
• Address inquiries from customers and relevant stakeholders promptly.
• Undertake other duties or projects as assigned by the immediate supervisor.

Job Requirements:

• Minimum of O-Level qualification or a certificate in accounting or bookkeeping.
• 1-3 years of experience in accounts receivable and general accounting.
• Proficiency in Microsoft Office applications (Excel, Outlook, Word).
• Knowledge of relevant ERP systems (e.g., Esker, Microsoft Dynamics 365).
• Familiarity with regulatory standards and compliance requirements in accounting.

Additional Information:

• Salary: Up to SGD 3,000 + AWS +VB (1-2 Months)
• Working Location: Tuas Cresent
• Working Hours: Monday to Friday, 8:30am - 05:30pm

kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Workplace: 5 Bedok South Road Singapore 469270

Responsibilities:

• Assist with overall HR strategies, initiatives, policies and processes
• HR Generalist functions including talent acquisition, talent management, employee engagement, and learning
• Administer HR operational functions related to employees data management, leave administration, employee benefits administration, and medical claims
• Maintain accurate employee records and databases including personnel files, attendance records, and performance evaluations
• Handle work pass applications and ensure compliance to MOM regulations
• Consolidate HR reports/analysis and generate statistical reports as and when require
• Provide advice to employee on HR-related matters to foster positive employee relations
• Oversee office administrative tasks, including managing office supplies, facilities maintenance, and coordination of office events.
• Ensure compliance with relevant labour laws and regulations, as well as company policies and procedures.
• Manage flights and hotels bookings for employees including travel visa applications

Pre-requisites:

• Degree in Human Resource Management or Business Administration
• Proficient in Times Software HRMS and Microsoft PowerPoint / Excel
• Good communication skills with the ability to engage stakeholders at all levels
• Able to roll up sleeves and dive into details with commitment to meet target and objectives

HR Officer

Job Responsibilities

• Process and Check Chennai Office payroll
• Provide administrative support to ensure efficient operation.
• Orientate new staff of all levels and maintain/update personal files; assist in all onboarding related matters.
• Maintain complete, correct, up to-date, and accessible records for all employees in the P-file and HRMS.
• Manage HR-related documentation (eg data entry, leave management, filing, and coordination of recruitment, training, and dormitory logistics.
• Responsible for maintaining HR/ Admin documentation including data entry, filing etc.
• Handle overtimes record.
• Assist in maintaining & updating of employees leave application records in the system.
• Assist in work pass application, issuance, renewal, cancellation, and other changes update.
• Manage the Recruitment process and coordinate interview arrangements.
• Administration of work passes related matters & managing of foreign workers matters
• Update and maintain training record
• In-charge for submission of worker’s Hospitalization claims to insurer.
• Manage VISA Applications
• Assist to book flight tickets
• Other admin duties or ad hoc as assigned.

Job Requirements:

• Diploma in Human Resource Management at least 2 years of HR experience.
• Responsible and willing to learn
• Good communication and interpersonal skills
• Possess a positive attitude to learn and grow with the company
• Attention to detail and problem-solving
• Transport is provided to and from Tuas Crescent MRT station.

Interested candidate please email [email protected].

We are looking for a Technical officer to install, maintain, and troubleshoot smart meters for residential, commercial, and industrial customers. The ideal candidate will have strong technical skills, a customer-focused attitude, and experience working in the utility or metering industry.

Key Responsibilities:

• Installation and Maintenance: Install, configure, and test smart meters at customer premises according to industry standards and company procedures.
• Troubleshooting: Diagnose and resolve issues related to smart meter functionality, communication, and data transmission.
• Safety Compliance: Follow all health and safety regulations, ensuring safe working practices in all tasks.
• Customer Service: Interact professionally with customers, explaining procedures and addressing any questions or concerns.
• Reporting: Maintain accurate records of installations, repairs, and inspections. Complete and submit required documentation in a timely manner.
• Technical Support: Provide technical support and guidance to less experienced technicians when needed.
• Equipment Maintenance: Ensure tools and equipment are properly maintained and calibrated.

Qualifications and Skills:

• Education: High school diploma or equivalent. Technical certifications in electrical, electronics, or telecommunications are a plus.
• Experience: Previous experience in utility metering, electrical installations, or a related field.
• Technical Knowledge: Understanding of smart metering systems, data communication protocols, and utility networks.
• Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
• Customer Service Skills: Excellent communication and interpersonal skills.
• Physical Fitness: Ability to work outdoors, lift heavy equipment, and perform tasks in various weather conditions.
• Licenses/Certifications: Valid driver’s license. Industry-specific certifications are advantageous.