• Responsible to oversee the day-to-day planning, management, operations and safety of facilities management works and service with adequate administrative staff.
• Responsible to carry out systems' heath and obsolescence monitoring, obsolescence management, crisis management, fire safety management, investigation and carry out rooy cause analysis of the incident, not limited to accident, power outage, and systems failure.
• Shall be full-time on-site
• Contract period Jan’25 – Jun’25

Role:

As the Program Officer, you will support the APLMA secretariat in driving awareness on the importance of malaria elimination, advocating for key issues to sustain elimination progress and ensuring malaria remains a highly visible locally, regionally and globally. You will also support communications efforts as well as provide broader support to the APLMA Secretariat’s advocacy efforts to elevate visibility of the Asia Pacific region’s drive to malaria elimination.

Responsibilities:

Program Communications

• Under the guidance of the Communications Manager, support and administer APLMA’s social media, digital engagement, website and newsletter.
• Develop and curate content, social media posts to amplify and profile key malaria elimination efforts and achievements in the region.
• Screen, curate and share media/journal/online articles relevant to APLMA's work and goals.
• Assist in the production of media kits, reports, websites, videos, campaigns and external communications.
• Liaise and work closely with agency partners to coordinate media briefings, events and interviews.
• Provide communications related support to the Asia Pacific Malaria Elimination Network (APMEN), a program hosted by APLMA as assigned.

Internal Communications

• Develop and implement metrics to evaluate projects and produce slides/reports as needed for all communications activity.
• Coordinate, inform and engage APLMA staff on communication activities.

Program Support

• Assist internal teams in providing support on programs and campaigns to key issues in a fast-evolving global health landscape as assigned.
• Assist in planning and managing events (virtual and in person), coordinate external partners and service providers.
• Support internal write-ups on program content when required.
• Assist to collate regular program updates from various teams across the organization.
• Support ad-hoc projects within APLMA as directed including research, the development of briefing material, presentations, reports and other policy and advocacy materials.

Requirements:

• Bachelor’s degree in public health, communications, journalism, public relations or related discipline.
• 2 to 4 years of work experience in communications, the development sector, and/or an external relations role.
• Work experience in NGOs, foundations, development sector and/or government institutions will be an added advantage.
• Demonstrated ability to liaise with a range of stakeholders (i.e. government officials, journalists, and academics).
• Excellent persuasive writing and oral communications skills in the English language.
• Proficiency in digital technology, social media platforms and content development tools such as Twitter, LinkedIn, Capcut, Photoshop, Webflow, Canva, MailChimp etc.
• Familiarity with media monitoring tools such as Meltwater.
• Demonstrated passion for public health advocacy work and is a keen learner.
• Strong critical thinking skills and a positive working attitude
• Good time management and organizational skills.
• Proven ability to work in diverse and multi-cultural teams.
• Able to travel overseas when required.

The successful candidate will be offered full-time contract employment in line with the approved grant duration, with the possibility of extension based on performance and availability of funding.

We thank you for your application and regret to inform that only candidates shortlisted for interview will be contacted.

Working Hrs : 44.5hrs/week

Responsibilities:-

• Ensure the maintenance of proper filling, correspondences and records.
• Oversee daily operations.
  • Ensure processes adhere to Standard Operating Procedures (SOPs).
  • Handle escalations and monitor performance.
• Lead and represent the contractor’s team.
• Ensure overall service performance, compliance with KPIs, and manage stakeholder relationships.
• Issue invoices, debit and credit notes to clients and intercompany transactions.
• Update bank balance and bank reconciliation.
• Assist in preparation of monthly and yearly closing.
• Ensure proper documentation and internal filling.
• Liaise with auditors for annual statutory audits.
• Any other related duties as assigned.

Requirements:-

• Preferably degree level and at least 2 years of experience in related field
• Experience using SAP HR
• Process effective organizational and follow-up skills, paying attention to detail.
• Excellent organizational skills, ability to work under pressure and meet tight deadlines.
• Ability to manage large volume of transactions and remain composed under pressure
• Able to maintain confidentiality and sensitivity in the management of work
• Tech-savvy with good proficiency in Microsoft Office and technology tools
• Strong problem-solving ability and resourcefulness.

Demonstrate ability to handle work professionally, independently and efficiently

· Assisting the daily operations for the customs declaration business, based on the account assigned

. Review and assess the need for various permits and licenses based on operational requirements.

· Closely assisting team members with clients to keep them updated on their declaration requests

· Monitoring closely offsite data entry team to ensure timely and accurate customs submissions according to SLA with customer

. Maintain accurate records of all permits, licenses, and related documents, including tracking permits and their renewal statuses

. Build and maintain positive relationships with relevant government agencies, ensuring smooth permit processing

· Act as the primary point of contact for regulatory bodies regarding permit applications, queries, and inspections

· Other adhoc duties as and when assigned.

Job scope :

• Attend to feedback/complaints/tip offs on Tobacco related offences and work assigned by the Authority

• Conducting observations, patrols and Enforcement activities

. Conducting raids and operations under appropriate supervision of the Authority officers.

• Other consecutive documentation works related to the job assigned and other jobs instructed by the authority

Requirement :

Possess own vehicle

The Safety Officer duties and responsibilities are as follows:

• Ensure all Statutory act & regulations, company safety rules & regulations and code of practice are implemented and complied by all staff.
• Review and recommend necessary changes regularly to the safety management system to keep it updated with the applicable local legislation.
• Conduct safety training related to the activity based on Safe Work Procedure / Risk Assessment.
• Manage Safety Audits on site.
• Review all risk assessments and risk management internally and externally.
• Conduct monthly WSH Committee Meeting and put up safety reports.
• Conduct monthly Mass Toolbox Meeting and participate in the Daily Toolbox Meeting.
• Enforce house rules on all stake holders and take action when necessary for noncompliance.
• Work closely with the project team to eliminate security, safety, health and environment hazards.
• Ensure legal compliance to all statutory safety and environmental regulations and timely submission of mandatory documents.
• Liaise with relevant authorities on matters pertaining to occupational safety and health.
• Advice Project Director/Manager in occupational safety and health.
• Inspection of site to ensure all facilities and equipment relevant to the maintenance of environmental health is in proper working condition.
• Manage incidents' investigations, recommend corrective actions and follow-up on the implementations and effectiveness of actions taken
• Review and maintain site's environmental, health and safety records
• Ensure PTW supporting documents are valid and in place for operational performance
• Other duties as assigned by the Departmental Manager.

Requirements:

• Registered WSHO and ECO
• Min 5 years of HDB/Commercial project experience required
• Minimum Diploma in Engineering, Occupational Safety, Occupational Health or other relevant discipline

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

Responsibilities:

• Submission of investigation reports and preparing the relevant documents i.e. advisories, warnings, Notices Of offer of Composition and prosecution papers.
• Investigation work will include taking statements from any witness or suspect in the field or interview room
• Pictures taken for investigations and other relevant documents shall be forwarded to the Authority upon completion of the investigations.
• Key in investigation details into the Authority’s system via the provided computer/laptop as directed by the Authority
• Responding to activation for urgent cases detected at Checkpoints and inland locations.
• Respond to phone activations for urgent cases detected at Checkpoints and inland locations

Requirements :

• Prior substantial working experience with the Singapore Police Force or other related law enforcement agencies;
• Knowledge in conducting investigation, surveillance and inspection;
• Must be physically fit;
• Experience in handling unruly or violent behaviour by offenders;
• Have proficient verbal and writing skills in English and a second language;
• Must be able to handle dynamic situations in the field, including but not limited to the handling of female offenders/witnesses etc.
• Working timing : 8.30 AM to 6.00 PM ( Monday to Friday )

Location : Jalan Bahar

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

Job Description

- Patrolling and carry out enforcement duties such as illegal parking on public roads or public health

- Attend to public feedback

Second screening LTA and NEA (must pass this)

Criminal offence not an issue

Age 18 to 62 years old

- age 59 and above cannot have heart problem

BMI (not more then 39- not stringent)

Position is given based on education level (NTEC – Corporate, diploma – Sergeant)

Working Hours

- 12 hours shift

- Able to commit 4 days work 1 day off, 3 days work 1 day off schedule

Permanent, Bishan, 5 days (830am-6pm)

Our client

30 Years Old Reputable facility management company

Job scope

· Client facing-

· To handling customers' enquiries

· To Prepare customer Statement of Accounts (SOA)

· To handle AR n AP function

· To handle financial reconciliation.

Requirements

· 1 year’s account experience.

· bilingual

Roles & Responsibilities

KEY RESPONSIBILITIES:

• Source spare parts for vehicles and construction machinery/equipment/ material
• Request and compare quotations from suppliers/vendors to ensure the best value.
• Prepare and process purchase orders based on approved requirements.
• Maintain accurate records of purchase transactions and order confirmations.
• Track and manage delivery timelines to ensure parts arrive as scheduled.
• Accurately input and maintain data related to purchasing activities in company systems.
• Manage and update vendor databases and contact lists.
• Assist and support purchasing-related administrative matters.

QUALIFICATIONS AND SKILLS:

• Familiarity with Excel, Word, Outlook.
• Able to liaise with English and Chinese-speaking colleagues/workers.
• Able to work well in a team setting.
• Energetic and willing to learn.
• interested candidate may email to [email protected]

Job Scope :

- Managing of foreign employee work pass related matters

- Support and maintain training administration and certification for operators

- Support and coordinate HR welfare activities and employment engagement

- Manage eLeave in Workday and reporting

- HR administration such as maintaining for Pfiles, employee information in Workday System

- Manage day-to-day operations issues for Blue Collar employee

- Managing and ensuring confirmation for new employees is on time

- Diploma in HR or equivalent.

- 2 years’ of relevant experience

- Relevant experience in Manufacturing environment

- Experience with Work Pass application

- Able to start in a fast paced environment

- Able to start work immediate or short notice

Roles & Responsibilities:

• May occasionally be requested for business trip outside of Singapore for IT operations.
• Assist in setup of servers, firewalls and other network equipment for small offices
• Provide office IT support to the company employees.
• Provide vessel IT support to the crews onboard the vessels.
• Ensure all the IT issues are resolved within the stipulated time.
• Ensure assigned IT project tasks are completed within the stipulated timeline.
• Provide effective communication and customer service to the employees and the crews, in person and through phone calls and emails.
• Oversee and keep IT assets such as servers, laptops, monitors and printers.
• Update the IT asset inventory, application accounts and audit related documents regularly.
• Setup account, preparation of hardware and software for new hires.
• Participate/assist in internal and external audits.
• Prepare simple troubleshooting documentation for the staff and crews.
• Oversee IT procurement according to the company process.

Requirements:

• Bachelor’s degree or recognized Diploma in technology or computer science.
• Preferably 3-5 years or above experience working in infrastructure, network and security areas.
• Knowledge and certification in Microsoft 365, VMWare, Microsoft Hyper-V and CCNA will be advantageous.
• Strong knowledge and experience in LAN/WAN network configuration
• Able to multi-tasking and work on multiple projects simultaneously.
• Able to work independently and as part of a team.
• Knowledge in security risk assessment, audit, vulnerability scanning, data and application security is a plus.
• Excellent analytical, troubleshooting and problem-solving skills
• Excellent interpersonal skills
• Self-motivated and have drive, and ability to work independently and a good team player.

We offer attractive remuneration package and fringe benefits with excellent career development opportunities in a global organization.

We are an equal opportunity employer. Applications from all qualified candidates are welcome.

All information provided by applicants will be used for recruitment-related purposes only and will be handled in strict confidence by authorized personnel. Only short-listed candidates will be notified.

Job Responsibilities

• Ensure the security, safety and well-being of all personnel, visitors and the premises
• Provide excellent customer service
• Adhere to all company service and operating standards
• Immediately respond to emergencies to provide necessary assistance to employees and customers
• Protect the company’s assets relative to theft, assault, fire and other safety issues
• Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigation
• Complete reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signatures
• Maintain environment by monitoring and setting building and equipment controls
• Maintain organization's stability and reputation by complying with legal requirements
• Perform other ad-hoc duties as assigned

Job Requirements

• Minimum 1-2 years of security guard experience
• Must have Security Officer Licence, by Police PLRD, must have the Recognise Terrorist Threats (RTT) training (or Handle Counter Terrorism Activities (HCTA), have SSO Upgrade courses (preferred): Operate Basic Security Equipment – OBSE or Manage Disorderly Conduct & Threatening Behaviour - MDCTB
• Able to work day and night shift
• Excellent written and verbal communication skills
• Capable of following complex instructions
• Strong interpersonal skills
• Willingness to participate in the company’s screening process, including drug screen and background investigation
• Knowledge of security operations and procedures
• Registered as a security officer
• High School diploma is required
• Proven work experience as a security guard or relevant position
• Following Complex Instructions
• Manage Multiple Tasks
• Knowledge of Basic Security and Fire Inspection Procedures

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: Up to $2700
• Duration: 4+5 years contract
• Working hours: Monday to Friday: 8.30am to 6.00pm

Resonsibilities:

• To manage and account common assets and inventory at the three primary locations.
• Activities include the managing of database and process asset/inventory receipts, transfers and disposal via Authorities IT systems.
• To administer the receiving, storage and distribution of assets at storehouse.
• To conduct cyclical stocktake for common assets and assets held within Authority premises.
• To support timely response to employees’ enquiries on logistics matters.
• To assist supervisors with periodic audit checks and preparation of audit reports.
• To meet the quality service standards and customer satisfaction ratings as stipulated by the Authority.

Requirements:

• Diploma in Business Management or A-Level/ITE Certificate with relevant logistics experience
• Good knowledge of Microsoft Office software/applications (e.g. Excel)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: Up to $2700
• Duration: 4+5 years contract
• Working hours: Monday to Friday: 8.30am to 6.00pm

Resonsibilities:

• To manage and account common assets and inventory at the three primary locations.
• Activities include the managing of database and process asset/inventory receipts, transfers and disposal via Authorities IT systems.
• To administer the receiving, storage and distribution of assets at storehouse.
• To conduct cyclical stocktake for common assets and assets held within Authority premises.
• To support timely response to employees’ enquiries on logistics matters.
• To assist supervisors with periodic audit checks and preparation of audit reports.
• To meet the quality service standards and customer satisfaction ratings as stipulated by the Authority.

Requirements:

• Diploma in Business Management or A-Level/ITE Certificate with relevant logistics experience
• Good knowledge of Microsoft Office software/applications (e.g. Excel)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Summary:

We are seeking a meticulous and analytical Credit Officer to join our auto finance startup. As a Credit Officer, you will play a vital role in assessing the creditworthiness of loan applicants, conducting thorough credit analyses, and ensuring the overall quality of our loan portfolio. Your role will involve evaluating credit risks, making informed lending decisions, and maintaining compliance with internal policies and regulatory requirements.

Responsibilities:

• Assess the creditworthiness of loan applicants by analyzing their financial statements, credit history, and collateral value.

• Conduct detailed credit analyses to evaluate borrowers' ability to repay loans and determine appropriate loan terms and conditions.

• Review loan applications and supporting documentation to ensure accuracy, completeness, and compliance with established lending guidelines.

• Analyze financial data, including income statements, balance sheets, cash flow statements, and tax returns, to assess applicants' financial stability.

• Verify applicant information and perform credit checks using internal and external sources.

• Collaborate with loan officers and underwriters to gather additional information and clarify any credit-related issues.

• Prepare comprehensive credit reports and present findings to management for loan approval or rejection decisions.

• Evaluate collateral valuation reports and assess the adequacy of collateral coverage.

• Monitor loan portfolios to identify early signs of credit deterioration, assess risk ratings, and recommend appropriate remedial actions.

• Stay updated on industry trends, market conditions, and regulatory changes affecting the auto finance industry.

• Ensure compliance with internal credit policies, procedures, and regulatory requirements.

• Collaborate with other departments, such as sales and collections, to address credit-related concerns and provide guidance.

• Maintain accurate and up-to-date credit files and documentation.

• Provide support during loan audits, examinations, and regulatory reviews.

• Assist in the development and enhancement of credit risk assessment models and tools.

• Participate in credit committee meetings and provide insights on credit-related matters.

• Continuously improve credit analysis processes and procedures to enhance efficiency and effectiveness.

Requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field (or equivalent work experience).

• Proven experience as a Credit Officer or in a similar credit analysis role, preferably in the auto finance industry or financial services sector.

• Strong understanding of credit risk assessment, financial statement analysis, and lending principles.

• Familiarity with credit analysis tools, techniques, and credit scoring models.

• Excellent analytical and problem-solving skills.

• Ability to make sound credit decisions and recommendations.

• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

• Strong ethics and integrity.

• Proficiency in using financial analysis software and MS Office Suite.

We are currently seeking a qualified and proactive WSH Safety Officer to oversee and enforce our company’s safety policies. The successful candidate will be instrumental in maintaining a safe work environment and ensuring compliance with national safety regulations.

Key Responsibilities:

• Develop, implement, and improve the health and safety plans, programmes, and procedures in the workplace.
• Ensure compliance with relevant health and safety legislation.
• Identify OHS-related training needs in the company.
• Conduct safety inspections and risk assessments.
• Investigate workplace accidents and compile report findings.
• Recommend solutions to issues that need improvement.
• Oversee installations, maintenance, disposal of substances, etc.
• Active in maintaining ISO Standards

Qualifications:

• Degree or Diploma in Environmental, Health and Safety or other relevant subjects.
• At least 3 to 5 years of experience as a WSH Officer in the process & construction industry.
• Must be a registered WSH Officer with the Ministry of Manpower.
• Familiar with safety documentation and audits.
• Independent and able to work in a team.

Benefits:

• Competitive salary and benefits package.
• Professional development opportunities.
• A supportive and dynamic team environment.

Job scope :

• Attend to feedback/complaints/tip offs on Tobacco related offences and work assigned by the Authority

• Conducting observations, patrols and Enforcement activities

. Conducting raids and operations under appropriate supervision of the Authority officers.

• Other consecutive documentation works related to the job assigned and other jobs instructed by the authority

Requirement :

Possess own vehicle

• Safeguard the premises and personnel; and the harmony of earth and people
• Perform security checks and access control responsibilities
• Handle any security related matters
• Take action of unusual occurrences
• Report in detail any suspicious incidents
• Patrol randomly or regularly building and perimeter

• Job Requirements
  Proven work experience as a security officer or relevant position
• Trained security officer with relevant certification
• Excellent knowledge of public safety and security procedures/protocols
• Surveillance skills and detail orientation
• Integrity and professionalism

Working Hours: 5days

(According to the arrangement/roster)
7AM-7PM / 7PM-7AM

Working Location: Tai Seng

Our client, a market leader in industrial vehicle is looking for finance officer to join their team on a full time basis.

Working Location: 8 Tuas Avenue 18, Singapore 638892

Working Hours: 8.30am - 5.30pm (Monday - Friday)

Working Arrangement: onsite (during probation period); hybrid work arrangement after confirmation (subject to HM's discretion)

Responsibilities

• Billing and Invoicing

- Maintain an up-to-date billing system and generate accurate invoices in a timely manner.

- Ensure invoices are sent to customers promptly.

• Payment Collection and Reconciliation

- Follow up on payments to ensure timely collection and proper allocation.

- Perform account reconciliations.

• Credit Control and Reporting

- Conduct billing, collection, and reporting activities within specified deadlines.

- Monitor customer accounts for non-payments, delayed payments, or irregularities and take appropriate actions.

• Database and Records Management

- Maintain accurate and updated customer records in the database.

- Reconcile accounts and resolve payment discrepancies.

• Receipt / Cash Management

- Follow established procedures for processing receipts and cash handling.

- Process payments and prepare bank deposits efficiently.

• Customer Service

- Investigate and resolve customer queries in a professional manner.

- Address inquiries from customers and sales personnel promptly.

• Ad-Hoc Tasks

- Undertake other duties or projects as assigned by the immediate supervisor.

Requirements

• Certificate in accounting or bookkeeping or O Level
• 1-3 years accounts receivables and general accounting experience
• Knowledge of accounts receivable and general accounting principles
• Proficient in relevant ERP systems (Esker or Microsoft Dynamics 365 (AX))
• MS Office proficiency (Excel, Outlook, Word)
• Knowledge of regulatory standards and compliance requirements
• Attention to detail and accuracy
• Good verbal and written communication skills
• Time management and organizational skills
• Team player
• Able to work independently with minimum supervision

RMA Consultants EA License No: 93C4403

Foo Erin EA Reg No: R2196422

Please send your resume to [email protected]

Responsibilities :

• Updating Accounts Payable and Receivable
• Processing Invoices and Payments
• Preparing Payment Vouchers & Cheques
• Checking and processing of petty cash and other claims
• Keeping track and settlement of advance money given to staff
• Receive walk in donors, collect money and issue receipts.
• Assist finance officer and act as a backup for:
  > Manage GIRO applications, submission and returns.
  > Supervise the receipts issuance by other department staff.
  > Collect and safe keep cash and cheques from various parties and depositing into bank.
  > Handle petty cash
  > Prepare payment vouchers and cheques.
  > Receive donations and prepare commission payment to Telemarketer, Fundraiser
  > Counting donations from donation boxes.
  > Depositing cash & cheques collected into bank.
  > Receive appeal letters – open letters, count cash, arrange cheques, deposit, and issue receipts.
• Any other duties assigned from time to time

Requirements/Qualifications :

• Minimum qualification Certificate/Diploma in Accounting/Finance or equivalent
• 1 to 2 years relevant working experience
• Knowledge in QuickBooks software is an advantage
• Fast learner and IT savvy

Institution: Muhammadiyah Welfare Home

101 Pasir Ris Road, Singapore 519154

Please send your resume to [email protected]

Responsibilities :

• To supervise residents on their daily routine in the home.

• To ensure safety, welfare and confidentiality of the residents is being safeguarded at all times.

• To supervise and ensure smooth execution of residents’ daily routine and programme.

• To ensure proper housekeeping at all times.

• To perform secondary duty as and when required.

• To perform any other relevant duties as delegated by supervisor.

• *Residents – boys between the age of 11 to 19 years old

Requirements/Qualifications :

• Minimum GCE N level or equivalent qualification/ relevant experience.

• Physically fit.

• Able to manage and educate at-risk youths.

• Able to work on shifts.

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12. Able to front Service Desk to stakeholders for clarification and enquiries.