An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

As Front Office Shift Leader, you are responsible for the operational efficiency of all front office areas during shift and the service delivery of these areas. You’ll also assist to create a warm atmosphere that makes our guests feel at home in any location and achieve the highest possible guest satisfaction.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Conducting effective shift briefings to inform team members about daily hotel activities and operational requirements
• Supervising the use of public address system and group bookings
• Maintaining guest and local events information
• Supervising cashiering activities
• Assisting and handling serious guest complaints
• Compiling occupancy statistics
• Assisting superior with team member related matters to ensure high productivity levels
• Building rapport and strong relations with the Front Office team
• Ensuring all procedures are conducted safely and according to policies, procedures and guidelines
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Logging security incidents and accidents in accordance with hotel requirements

What we need from you

• A minimum Diploma qualification
• At least 2 years of relevant work experience
• Fluency in spoken English language. Knowledge in an extra language skill would be great, but not essential
• Strong knowledge in Singapore and places for recommendation to business travellers/ tourists in creating a memorable hotel experience for them
• Be quick witted and able to adapt in a fast-paced environment
• Possess a pleasant personality and have strong interpersonal skills
• Able to commit rotating working shift hours - Morning, Afternoon and Night Shift (5 days work week, 9.5hours per shift including 45 minutes meal break)

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

⇒ Role Summary

We are looking for a candidate to participate to this transformation, we are looking for an enthusiastic front-end developer to join our UI team to build amazing user experiences with Angular.

The developer will apply their extensive experience with modern technologies and practices to help end-users make effective use of e-banking.

⇒ Main Responsibilities

• Develop and test new features.
• Participate in constructive design discussions to deliver maintainable and practical solutions.
• Make recommendations on how to evolve the code base.
• Accurately estimate development effort.
• Squash bugs.
• Participate in peer code reviews.
• Mentor junior developers.
• Develop and maintain high-quality responsive web applications.
• Ensure the technical feasibility of UI/UX designs.
• Optimize applications for maximum speed and scalability.
• Knowledge on 3rd party libraries and able to update and migrate the code base.
• Participate in code reviews.
• Write clean, maintainable, and efficient code.
• Knowledge in CI/CD pipeline and able to maintain it when necessary.
• Thorough knowledge in unit, e2e and integration testing.
• Candidate should have a good understanding of Agile methodologies
• Excellent Problem-solving skills, self-motivated, adaptable, and goal-oriented
• Should have good Verbal and written communication
• Experience in working with APIs and integrating it.

⇒ Qualifications & Experience

• Degree from a technical institute, university or college and have at least 5-10 years’ experience in design and development in a full stack environment.
• More than 5+ years of experience doing web development primarily using Angular Framework.
• Angular Framework
• HTML, SCSS, Typescript, Javascript
• CI/CD using GitLab, Jenkins, Sonar, GIT, Docker, VeraCode
• JIRA, Confluence
• Familiar with CI/CD of Frontend Deployment
• Familiar with Banking Domain

We are looking for a front-end developer to join our team in Singapore.

Job Description

• Participate in sprints, daily stand-ups and retrospectives
• Translate ideas, designs and wireframes into working ReactJS application with high quality code
• Fix bugs and resolve issues reported by QA testers and business users
• Build reusable components and frontend libraries
• Adhere to coding standards and practice good programming habits
• Build and run unit tests for frontend codes in an automated environment
• Continually improve and refactor the codes for better readability and efficiency

Requirements

• Proficient in ReactJS development
• Comfortable with JavaScript, TypeScript, including asynchronous calls, closures and ES6
• Accustomed to creating responsive web applications using Ant Design, Bootstrap or Material Design
• Excellent communication skills and willing to engage with business users on discussions
• A collaborative team player who is passionate about technology and strives to produce simple solution to complex business problems
• Customer experience oriented and has a positive attitude for team work

Summary:

· Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times.

· Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing resources.

· Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

· To be highly visible throughout the operation in guest contact areas.

· Checks the accuracy and transmission of reports and cooperates with Sales and Marketing in planning forecasts.

Duties & Responsibilities:

· Responsible for greeting and fond farewell for VIP and special attention guests.

· Resolve guest complains in a timely manner and respond on time to any complaints.

· Participate in interacting with guests and ensuring that shift duties are handled by front desk Employees.

· Handling of guest security and creating functional emergency procedures.

· Ensures that all associates under Front Office department have updated job descriptions, appraisals and are given clear development opportunity guidelines.

· In coordination with the Human Resources Department, ensures that Front Office associates undergo adequate training and that it is carried out in their day-to-day activities.

· Produces all department budgets and develops strategies to ensure they are achieved.

Front Desk Executive

• Salary range: $2,000 + OT (Gross: $2300)
• Working days: 4 days ON & 2 days OFF (including weekends)
  10 off days per month
• Working Timing: 7:00am/pm -7:00pm/am (12hrs shifts)
• Working location: Little India

Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Requirements:

• Preferably with 1-2 years of working experience in a similar capacity
• Experience in a front office and/ or customer-facing & service role
• Willing to work on rotating shifts
• Flexibility to respond to a range of different work situations

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

- 1-2 years full time outsource contract (renewable)

- Up to $2300 + PB

- Mon to Fri + Alternate Saturday

- AMK

Job Responsibilities:

Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate
• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
• Proactive manage all front desk duties over the counter, phone and email
• Identify, profile and tier customers to the types of services that are relevant to their needs
• Ensure smooth customer transactions at all times and provide quality customer services
• Perform administrative duties, manage appointments and register customers
• Prepare room logistics and necessary materials
• Other duties as assigned by Team Lead and/or Branch Head

Period:

• 1 - 2 years full time outsource contract (renewable based on performance and headcount needs)

Location:

• Ang Mo Kio

​Working hours:

• Mon to Fri: 8.30am- 6pm (Alternate Sat: 8.30am-12.30pm) OR Mon to Fri: 8.30am-5.30pm (Alternate Sat: 8.30am-12.30pm)

Salary:

• Up to $2,300 + Performance Bonus

Job Requirements:

• Candidate with prior experience in outbound call preferred
• Candidate with prior experience in front desk management preferred
• Basic Computer knowledge (Microsoft Excel and Word)
• Have a pleasant disposition with a positive attitude
• Excellent in customer service delivery
• Organised, self-motivated, and result-oriented individual
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above

​

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg

Front Desk Executive

• Salary range: $2,000 + OT (Gross: $2300)
• Working days: 4 days ON & 2 days OFF (including weekends)
  10 off days per month
• Working Timing: 7:00am/pm -7:00pm/am (12hrs shifts)
• Working location: Little India

Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Requirements:

• Preferably with 1-2 years of working experience in a similar capacity
• Experience in a front office and/ or customer-facing & service role
• Willing to work on rotating shifts
• Flexibility to respond to a range of different work situations

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

Running of errands

• Conveying messages to the parents and staff in the school.

Data entry

• Recording late coming of students.
• Recording loan of uniforms to students

Daily Updates of Student Absence data

• Record the daily student report sick data in the logbooks

Receiving and registering documents

• Receive and register documents in the front office.

Sorting and storing of files

• Sort out and keep the daily files at the office counter.
• Any adhoc duties tasked by the school leaders

Requirements

• Possess GCE 'O' Level Certificate or equivalent
• Proficient in written and spoken English
• Have at least 3 years of experience as a receptionist.
• Having prior general administration experience working in a school environment would be an advantage.
• Proficient in Microsoft applications, e.g. Excel, Word and PowerPoint.
• Able to use basic Internet sites e.g. Gmail, WhatsApp Web, etc.
• Able to communicate well with students, aged 13 to 17 years old.

Working hours

1. Part-Time Morning Front Desk Admin Assistant (1 slot)

• Mondays to Fridays: 6:30am to 12:30pm (no lunch break included)
• Service not required on Saturdays, Sundays and gazetted public holidays

1. Part-Time Afternoon Front Desk Admin Assistant (1 slot)

• Mondays to Fridays: 12.30pm to 6.30pm (no lunch break included)
• Service not required on Saturdays, Sundays and gazetted public holidays

Working locations

• (School environment)

Additional info:

1. Part-Time Morning Front Desk Admin Assistant (1 slot)

• Contract Period: From From 17 March 2025 to 16 March 2026
• With option to extend (Discretion)
• This is an outsourced role

1. Part-Time Morning Front Desk Admin Assistant (1 slot)

• Contract Period: From From 1 February 2025 to 31 January 2026
• With option to extend (Discretion)
• This is an outsourced role

If you are what we are looking for & keen to apply, kindly send in your resume (in MS Word format) to Fadhilah at [email protected] | 64941546

All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’ PDPA and e2i’s PDPA.

Norfadhilah Awang

EA License No. 93C4403

EA Regn. No. R24120699

Front Desk Executive | 10 Days off | Gross Up to $2300 | Little India

Salary range: $2,000 + OT (Gross: $2300)
Working days: 4 days ON & 2 days OFF (including weekends)
10 off days per month
Working Timing: 7:00am/pm -7:00pm/am (12hrs shifts)
Working location: Little India

Job Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Job Requirements:

• Preferably with 1-2 years of working experience in a similar capacity
• Experience in a front office and/ or customer-facing & service role
• Willing to work on rotating shifts
• Flexibility to respond to a range of different work situations

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

LOOKING FOR HOTEL FRONT DESK EXECUTIVES!

As a Hotel Front Desk Executive, you will be the first point of contact for our guests, responsible for ensuring a welcoming atmosphere and efficient operations. Your role will involve managing check-ins/check-outs, handling guest inquiries, and maintaining accurate records while upholding high standards of professionalism and service.

Job Description

Customer Service:

• Greet guests warmly; handle check-ins/check-outs smoothly.
• Know room types, rates, and hotel info.
• Assist with inquiries and requests; manage cash float and reports.

Professionalism:

• Maintain good grooming and hygiene.
• Handle reservations outside office hours.
• Perform additional tasks as needed.
• Keep all information confidential and follow data protection laws.

Technical and Safety:

• Use hotel systems and key encoding.
• Know fire procedures and security measures.
• Follow safety and health policies.

Role Requirements:

• No hotel experience required
• Have customer service experience is an advantage
• Well-groomed and possesses a cheerful disposition
• Calm, efficient, and able to work well under pressure
• Excellent inter-personal and communication skills
• Able to work on rotational shifts, weekends and public holidays

Join Our Team as a Hotel Front Desk Executive – Where Every Guest Experience Starts with You!

Sarah Chee (R24123446)

Hey Rocket Pte Ltd (EA 21C0816)

Job Scopes:

• Assist clients to complete accident report and key into the system
• To type and submit cost of repair estimates and arrange for survey
• Comfortable dealing with clients
• Meticulous with details
• Support Office Manager and team in other Admin duties.
• Fast pace environment

Requirements:

• Comfortable dealing with clients
• (likes front desk and can do paper work)
• Prefer 1-2 year experience

Contract Period: 1 February 2025 to 31 January 2026.

Personnel to be deployed at the following hours:

• Mondays to Fridays: 12.30pm to 6.30pm (no lunch break included)
• Service not required on Saturdays, Sundays and gazetted public holidays.

Job Description:

Running of errands

1. Conveying messages to the parents and staff in the school.

Data entry

2. Recording late coming of students.

3. Recording loan of uniforms to students

Updating of daily staff absence data

4. Record the daily student report sick data in the log books

Receiving and registering documents

5. Receive and register documents in the front office.

Sorting and storing of files

6. Sort out and keep the daily files at the office counter.

Any adhoc duties tasked by the school leaders

Job Requirements:

• Preferably GCE 'O' Level Certificate or equivalent
• Should have at least 3 years of experience as receptionist
• Having prior general administration experience working in a school
• environment would be an advantage
• Proficient in Microsoft applications, including Excel, Word and
• Powerpoint
• Ability to use basic Internet sites i.e. Gmail, WhatsApp Web, etc.
• English (Written & Spoken) and with one mother tongue language
• (e.g. Malay, Mandarin, Tamil)
• Able to communicate with students, aged 13 to 17 years old age
• group

Interested candidates please submit your resume/CV and include the following details:

1. Full name as per NRIC

2. Residential address (for job matching by location)

3. Minimum expected salary

4. Relevant education/qualification certificates and testimonials

Contract Period: 17 March 2025 to 16 March 2026.

Personnel to be deployed at the following hours:

• Mondays to Fridays: 6:30am to 12:30pm (no lunch break included)

• Service not required on Saturdays, Sundays and gazetted public holidays.

Job Description:

Running of errands

1. Conveying messages to the parents and staff in the school.

Data entry

2. Recording late coming of students.

3. Recording loan of uniforms to students

Updating of daily staff absence data

4. Record the daily student report sick data in the log books

Receiving and registering documents

5. Receive and register documents in the front office.

Sorting and storing of files

6. Sort out and keep the daily files at the office counter.

7. Any adhoc duties tasked by the school leaders

Job Requirements:

• Preferably GCE 'O' Level Certificate or equivalent

• Should have at least 3 years of experience as receptionist.

• Having prior general administration experience working in a school environment would be an advantage.

• Proficient in Microsoft applications, including Excel, Word and Powerpoint.

• Ability to use basic Internet sites i.e. Gmail, WhatsApp Web, etc.

• English (Written & Spoken) and with one mother tongue language (e.g. Malay, Mandarin, Tamil)

• Able to communicate with students, aged 13 to 17 years old age group

Interested candidates please submit your resume/CV and include the following details:

1. Full name as per NRIC

2. Residential address (for job matching by location)

3. Minimum expected salary

4. Relevant education/qualification certificates and testimonials

An award-winning full service law firm, Allen & Gledhill LLP has been providing legal services to premier clients since 1902. One of the largest law firms in Singapore, Allen & Gledhill counts among its clients some of the most well-known local and multinational companies and financial institutions. We have positions for highly motivated and committed individuals to join our Firm:

Job Responsibilities:

• Leads the IS Service Desk team to provide the following services to the Firm:
• Provide first and second level technical support for end users to resolve system (desktops, laptops, printers, smart phones), application, network and other IT related issues
• Manage service requests and incident management processes to meet IT service quality SLAs
• Work with site support to facilitate meeting room setup
• Ensure standard ITIL based service delivery processes are adhered to and manage problem management processes to ensure root cause analysis and problem resolution workflows are executed when required
• Analyse recurring issues to recommend and implement long term solutions. Identify opportunities to improve, optimize and automate current workflows and services
• Collaborate with Applications, Infrastructure and Security teams to resolve cross-functional issues as well as to evaluate new technologies
• Act as a technology evangelist to provide awareness and training to users on adoption of new technologies and initiatives, including creating user guides and training materials
• Perform other duties and responsibilities as assigned

Job Requirements:

• Degree in Information Technology or its equivalent
• At least 10 years of relevant working experience in the IT industry with strong customer focused support mindset and experience in leading a team
• Experience with IT service management tools, incident tracking and prioritisation
• Independent and proactive with good attention to detail, troubleshooting and technical ability
• Good written and verbal communication
• ITIL certification level 2 would be an advantage

Technical Knowledge

• Proficiency in Windows 10/11, Microsoft Office, Intune and Information Protection
• Familiarity with Microsoft Azure, SaaS applications, infrastructure, network and cybersecurity concepts such as Active Directory, Zero Trust, etc
• Management of SCCM & 3rd party patching console
• Management of Anti-Virus protection console
• Online collaboration tools (MS Teams, Cisco Jabber, WebEx, Zoom, etc.)
• Good knowledge with of Legal Technology products and platforms such as Litera, iManage, Elite 3E, etc will be added advantage

We regret to inform that only shortlisted candidates will be notified.

• Excellent communication skills

• Interpersonal skills, active listening

• 1 year previous Service desk or equivalent experience

• Attend to Phone, Email and any other online queries where applicable

• Excellent organisational skills

• Managing incidents including business expectations and communication

• Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office

• ITIL Knowledge will be a plus

• Comply to process and procedures

• Administrative tasks

Must have Talent / Skills

• Minimum a diploma in Information Technology or equivalent

• Minimum 1 year of relevant working and technical IT experience

• Pleasant disposition and good social etiquette with good spoken and written English

• Good telephony and problem solving / troubleshooting skills

• Good customer service attitude

• Process Driven

• Able to liaise with Customer for daily operations

Roles & Responsibilities:

• The 1st Level Remote Support is required to provide 1st point of contact for clients and provide excellent customer service to address their inquiries, concerns, or complaints.
• Answering incoming calls and making outbound calls to customers or clients.
• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Mandatory Skills: Infrastructure Support, Micerosoft Office

Requirement

1. Minimally Nitec qualifications in IT related disciplines

2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment.

3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

4. Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.

5. Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

Work Location: Ang Mo Kio & Bedok

Shift Work: Yes, 8.5 hour. Staggered between 8am – 6pm(Mon to Fri), Sat rotates once a month, 8am – 12.30pm. 42hr/week

Working Hours:

Monday - Friday (5days),

Saturday – Once a month(0.5 day). Weekday hour will be shortened if agents need to cover Saturday.

Sun and Public Holiday off

Benefits:

• Attractive Fixed Salary (Salary Range: $2,300 to $2,800)
• Medical Insurance
• 14 days AL
• 14 days MC

1,Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level 4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The Guest Service Ambassador plays a primary role in ensuring a positive arrival and departure experience for all guests. Reception tasks and duties includes checking in and out and providing assistance to guests.

Our Expectations:

• Provide an efficient reception experience for guests, including check-in, check-out and complete audit procedures, as required.
• Demonstrate an updated knowledge of hotel room categories, room rates, packages, promotions, surrounding events and other general product knowledge necessary to perform daily duties.
• Use the correct procedure regarding the acceptance of foreign currencies, credit cards and cash in accordance to the hotel credit policy.
• Process guest credit at check-in and check-out in accordance with the hotel’s policy.
• Identify and record special billing instructions and act accordingly.
• Ensure that the Guest Service Team Leader on duty are kept fully aware of any relevant feedback from guests and/or other departments.
• Communicate any special requests by guests to the appropriate department, or otherwise seek the assistance and guidance from the Guest Service Team Leader or Duty Manager.
• Communicate any positive and negative guest comments to the Guest Services Team Leader or Duty Manager.
• Inform the Guest Service Team Leader, Duty Manager and concerned departments about any potential credit risks.
• Report all incidents regarding Health & Safety, injury or damage to the Guest Service Team Leader, Duty Manager and Security Manager in accordance with the Standard Operating Procedures to ensure the safety of all guests at all times.

We are looking for a self-motivated Guest Service Ambassador with the ability to anticipate the needs of the guest with excellent communication skills. If you have at least one year of related experience in a hospitality environment, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Featured on CNA 93.8 and all over social media, Park Bäckerei has opened at Icon Village in Tanjong Pagar and also recently in Marina Bay Link Mall, an artsy bakery cafe with a focus on German baked goods and covering dine in, retail/take-away, and catering settings. Our baked good range includes authentic hand-crafted pretzels, sweet laugenbuns, stuffed bagels and other mouth-watering baked goods, using only the highest quality ingredients. You will be working side by side with a fun Front of House Team, led by our FoH Manager Sara.

WHAT WE OFFER:

· The chance to experience the art of German pretzel-craft

· A competitive hourly pay with attractive benefits (up to 15$ per hour, great free food options over lunch)

· A fun and supportive work environment that celebrates diversity and creativity

· A passionate and fun team to work alongside.

· State of the art ovens and equipment to maintain high productivity, and an ergonomic and safe working environment.

· Opportunities for professional growth and development from Part time Crew to Outlet Manager

KEY RESPONSIBILITIES:

·Assisting Customers with their Pretzel orders and explain our product spread.

· Preparing and packing Pre-orders for online customers

· Operating the POS/Cashier (cashless establishment)

· Topping up of sales displays and maintaining immaculate product presentation

· Keeping track of packaging supplies, inventories and maintaining a clean and organized workspace

· Ensuring strict adherence to food safety and hygiene regulations

· Providing exceptional customer service and representing Park Baeckerei as the face of our brand

REQUIREMENTS:

• Proven F&B experience in a reputable food outlet

• Curiosity to learn new things and flexibility to apply yourself where you are needed most

• Good communication in English. Malay or Mandarin proficiency are a plus

• Food Hygiene Certificate (Can be sponsored for the right candidate)

• True team player that values team cohesion over personal benefit

To apply, please send your resume and outline your experience and motivation to join Park Bäckerei

[email protected]

Shortlisted candidates will be notified and invited to showcase their skills at an in-person interview.

Don't miss this opportunity to join a fast growing Food Company in Singapore - Join us at our flagship outlet at Park Bäckerei Icon Village and help us spread the love for authentic German pretzels across the Island.

Key Accountabilities/Core Competence Indicators:

Reception Duties (non-exhaustive):

• Greet and welcome visitors in a courteous and professional manner.
• Manage incoming calls and redirect them to appropriate personnel.
• Maintain a tidy and organised reception area, ensuring cleanliness and adherence to company standards.
• Manage visitor sign-in and security procedures.
• Assist in coordinating meeting room bookings and logistics.

General Administration (non-exhaustive):

• Provide general administrative support to the team and office, including managing correspondence, scheduling appointments, and organising meetings.
• Handle office supply inventory and procurement, ensuring adequate stock levels and cost-effectiveness.
• Coordinate travel arrangements and accommodations for employees and visitors, as needed.
• Assist the HRA team with coordinating company events such as annual marketing conferences, and other Company events and activities.
• Handle incoming and outgoing mail, courier services, and deliveries.
• Handle highly confidential documents and information.
• Preparing Presentation Materials as and when needed/requested.

Human Resources:

• Assist in the recruitment process by coordinating job postings, scheduling interviews, and facilitating communication with candidates.
• Maintain employee records and databases, ensuring accuracy and confidentiality.
• Assist in the onboarding process for new hires, including preparing documentation and coordinating orientation sessions.
• Support HR initiatives and projects, such as employee engagement activities, performance evaluations, and training programs.
• Any other adhoc duties assigned by line manager.

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field