ROLE & RESPONSIBILITIES:

Project site supervision, inspection, documentation and coordination for structural, architectural, M&E works for public housing project

JOB DESCRIPTION:

· To assist the Consultant in supervision of the construction of the Structural Works under the Building Control Act.

· To assist the Consultants in supervision of the construction of the Architectural and M&E works as required by the Consultants and the Developer.

· To ensure all works on site, including installation methods and materials used are in accordance to contract specifications and approved drawings.

· To supervise and inspect the contractor’s works to ensure the works on site are of the expected quality.

· To ensure proper site documentation is maintained.

· Monitoring the construction activities.

· Conduct pre- and post-completion inspections.

· To conduct other related duties as required by the Consultants and Developer

JOB REQUIREMENTS:

· Minimum 3 years of experience in the supervision of building projects in Singapore, preferably in HDB projects.

· Possess at least the National Construction Certificate of Supervision (NCCS)

· Experience in precast structural works, prefabricated bathroom unit construction works and able to supervise architectural works or M&E works are essential. Candidates who are able to supervise inter-discipline works would be beneficial.

· Conversant in statutory code and requirements for site supervision, quality control procedures and construction administration.

· Good communication and coordination skills

· Employment contract period is approximately 24 months (with option to extend)

· Able to start work immediately preferred

· 5.5 days work week.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Job Responsibilities

• Manage claim payment for assigned portfolios in weekly basis

• Process staff claim & vendor invoices

• Handle payment queries from vendors and internal customer

• Monitor bank accounts for payment refund, claim refund etc.

• Prepare journal entries

• Prepare billing for month end closing

• Prepare documents for audit

• Support system enhancement involving UAT

• Other duties and tasks as assigned

Job Requirements

• Degree in Accountancy/Finance

• Knowledge of SAP System will be an added advantage

• Strong knowledge of MS Office Applications

• Keen to learn

Only shortlisted candidates will be notified

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Working Location: Flora Road (nearest MRT Tampines East)
Salary Range: $2600-$2900

Job Responsibilities

• Providing operational support to clients, and to site team.
• To assist the Reporting Officer in the operation and administrative works:
• Updating work schedule;
• Renewal of licenses with government and statutory board;
• Process enquiries/ feedback and remain highly contactable for clients.
• Defect list and fixing date of inspection and closing summary of defect list and appointment dates.
• Process security pass, access card/carpark, bicycle label.
• Process deposits and refunds.
• Follow quality assurance procedures including cleaning, security, repairs, maintenance, painting, air-conditioning, fire-protection, lifts and emergency procedures.
• Ensure compliance of PDPA when developing and implementing. policies and processes for handling personal data.
• Ensure the cleanliness of the estate daily.
• Conduct scheduled checks and inspection, escalate irregularities to management and to clients.
• Review and recommend replacement/improvement plans for managed sites.
• Ensure building statutory requirements are complied.
• Provide essential customer service support to the residents and owners.

Job Requirements

• Relevant Experience
• Diploma in Building & Estate Management / Building Services or equivalent

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Responsibilities:

-Inspection and supervision of Architectural and building works as required under the project and mandated under the Building Control Act & Regulations.

-Inspect and conduct all required tests for the project.

-Preparation & issuance of site memos on bad workmanship & non-compliant works.

-As-built drawings checks.

-Monitor progress of the works on site and at any off-site manufacturing facilities and report delays immediately.

-Observe and comply with site safety, submit all reports as directed, and ensure that works are carried out in a safe and proper manner

-Attend and witness all on-site testing of architectural works as required by the Client and authorities.

-Check that all architectural works are carried out according to the approved drawings and specifications and conform to all authority standards and requirements.

-Inspect the completed works and record all defects for rectification before handing them over to the Client.

-Others duties and responsibilities listed in project's contract.

Job Requirements:

-Candidate must be registered with BCA/IES as Resident Technical Officer

-At least 3 Year(s) of working experience in the related field is required for this position.

-Required Skill(s): Supervision of Architectural, building and construction works.

-Must attain certification in "BCSS" and "Develop a Risk Management Implementation Plan (bizSAFE Level 2)".

-Preferably Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

-Good communication skills

Job Description

The job involves the supervision of MRT projects Cross Island Line.

For those with less than the specified 3 years of relevant experience, training will be provided.

Job Requriements

RTO shall have diploma in the civil/structural discipline or National Certificate in Construction Supervision (NCCS) or equivalent and accredited by and registered with IES/ACES with minimum 3 years relevant experience in supervision deep excavation/ basement works.

- MRT experience will be an advantage.

- To assist RE & SRE to monitor all site activities

- Willing to work on night & rotation shifts

Job Highlight

Location near Macpherson MRT Station

On-job training will be provided

Duty Meal will be provided

Annual Leave/Medical/Bonuses

Responsibilities:

• Provide customer service and administrative support to the daily operation of Temple.
• Collect payments and issue invoices.
• Data entry and update system record.
• Assist in festival/celebration of Temple-related matters.
• Perform simple settlement of daily transactions.
• Perform general daily clerical duties.
• Ad-hoc duties are assigned as and when required.

Requirements:

• Minimum Secondary and N/O Level.
• Minimum 1-year experience in customer service or relevant field.
• Good working attitude and a strong sense of responsibility.
• Meticulous, well-organised and also a good team player.
• Proficient in Microsoft Office Suite.
• Willing to work on weekends and public holidays.
• Able to communicate proficiently with English & Chinese to liaise with English and Chinese-speaking customers.

JOB SUMMARY

DUTIES AND RESPONSIBILITIES

· Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures

· Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups

· Work closely with Housekeeping to ensure that special requests are met and follow up accordingly

· Ensure that all guest information is correctly updated into Property Management System and maintained in an organized manner

· Utilize the Property Management System to generate Shift and Daily report

· Check guest out of the Hotel in accordance to the procedures; make billing changes, post charges accordingly

· Ensure all guests complains are heard and reported to Guest Services Supervisor.

· Work with Supervisors regarding hotel business to keep them in an informed position

· Understand Marriott Brand Standards Audit (BSA) and to ensure consistency in executing the task as per SOPs

· Must be ready for new tasks given by Supervisors or Managers

· Must know minimum the basics of Marriott Rewards

· Must be confident to upsell rooms

· Must be customer oriented

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JOB SPECIFICATION

Educational / Academic Requirements: High School, Diploma or Equivalent College / University degree

Experience : Preferably 1 year experience in similar field

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Changing communities for the better starts with you

Join us on our mission to change the world.

Civica is a global organisation of over 5,000 employees, providing vital cloud software to public services resulting in better outcomes for people and communities.

We do this by collaborating with a large number of organizations including schools, libraries, local councils, state governments, and healthcare and community organizations, applying innovation and creative thinking.

We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.

In our team we have some truly amazing people - smart, passionate, fun. And there’s plenty of room for you to join us.

So are you ready to become part of our vision in building a better world though smart software and cloud services?

What does it take to become a Civican?

Civica is looking for Library Officers to manage the day-to-day operations of the assigned library including operating the Library Automation System (LAS); providing support in library information services; procurement and maintenance of library resources and delivery of library programmes.

A day in the life…

• Ensure efficient processing and circulation of resources to the students and other library patrons.
• Shelve library materials and read shelves in accordance with recognized library standards i.e DDC for school libraries
• Classify, catalogue, process and genrefy new library resources
• Maintain the integrity of the data in the Library System
• Select, index, archive and update resources and databases suitable for use as supplementary materials to support teaching, learning and research
• Development and preservation of the library collection to ensure currency and relevance
• Assist library patrons with queries
• Consult Heads of Department on recommendations for collection development in consideration of school collection profile as well as curricular and non-curricular needs
• Liaise with suppliers on the purchase, delivery and verification of library resources acquired
• Prepare, analyse and evaluate regular reports on library usage, loan and collection statistics, reference enquiries, collection profiles and programme reviews
• Promote library collection, services and activities through displays, newsletters, social media and/or other means of outreach.
• Develop and conduct library and reading promotion programmes
• Engage regular users to gather feedback on their interests and needs.
• Provide loan, advisory, information and enquiry services to students and teachers

We welcome your unique talents

Please apply for this role if it would make you excited to come into work every day.

There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

• Diploma or GCE ‘A’ levels or equivalent, with good credit in English
• Proficient in technology (MS Office, digital tools, social media platforms)
• Strong interpersonal and communication skills, to work collaboratively with teachers, students (aged 13 to 18) and vendors
• Comfortable with making presentations
• Self-starter
• Stooping, bending, lifting and reaching is required for picking up and shelving books.
• Experience in the library industry would be an advantage.

Training will be provided. Apply now and our recruiting team will connect with you to share more details!

Why you’ll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction.

So here at Civica, we look after you. Here’s what you can expect:

Career opportunities – we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

We’re all different – and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

Focus on learning– there are heaps of opportunities to enable you to grow and be your best.

Apply for this job - Become part of something special

Do you see yourself in this role? If so, then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.

Working hours:

- 2 to 3 weekdays per week

- 4 hours shift

- $12 to $15 per hour

Job description:

- Manage job postings

- Shortlist candidates

- Schedule interviews

- Flexible hours and schedule

- Screening resumes to determine which candidates meet the minimum requirements.

- HR experience preferred but not necessary

Job Responsibilities include, but not limited to

1. Checking of membership (for Member only) and Handicap Card of Members, Guests and Visitors.

2. To issue Debit Note and Green Fee Tab to Guests and only Green Fee Tab to Visitors.

3. Collection of Green Fees and Buggy Fees.

4. To take Time Sheet Booking through phone and remind Members to fax or call personally to give the date and time of play, details of their membership and handicap, and that of their guest(s)

5. To allocate caddies to golfers (if requested), on a first-come-first served basis.

6. To attend to telephone inquiries.

7. To update and maintain scoring of handicap system and to assist in other clerical duties.

8. Notwithstanding the above, is expected to undertake other administrative duties as and when assigned by Superior.

Staff transport is provided at Khatib and Seng Kang.

• Perform routine and periodic inspections on building services/facilities, submit reports or defect lists to the manager, and carry out necessary rectifications.
• Conduct installations, troubleshooting, and preventive/corrective maintenance on systems such as HVAC, electrical, fire protection, plumbing, and building management systems.
• Address tenant complaints, service calls, and breakdowns, carry out repairs, and submit relevant maintenance reports to the manager.
• Oversee contractors, ensuring maintenance and repair work is done according to specifications, safety protocols, and quality standards.

Requirements:

• Nitec in Mechanical/Electrical Engineering or equivalent
• At least 2 years of experience in performing building inspections, maintenance, and repairs for Commercial Building.
• Strong knowledge in M&E systems (HVAC, electrical, fire protection, plumbing, and building management systems).
• Good troubleshooting and communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Roles & Responsibilities:

Position Overview: We are looking for a experienced Chief Financial Officer (CFO) to take charge of our organisation’s financial operations. The Group CFO will play a key role in shaping and executing our financial strategy, maintaining strong financial oversight, and driving growth and profitability across all divisions. Reporting directly to the CEO, this role will collaborate closely with the leadership team to support the company’s strategic goals.

Key Responsibilities:

Strategic Financial Leadership:

• Lead the development and execution of our financial strategy, ensuring it supports the company’s overall business goals.
• Create and manage financial plans, budgets, and forecasts, guiding us toward both short-term success and long-term growth.

Financial Reporting and Insights:

• Oversee the preparation and accuracy of financial statements, reports, and forecasts, ensuring compliance with relevant regulations and standards.
• Analyse financial data, identify key trends, and provide actionable insights to drive decision-making and improve company performance.

Cash Flow and Capital Management:

• Manage day-to-day cash flow to maintain liquidity and ensure we can meet operational and capital requirements.
• Assess and optimize the company's capital structure and funding strategy to support growth.

Investment and Growth Planning:

• Guide decisions on investments, identifying opportunities for growth, expansion and diversification.
• Oversee the company’s portfolio, ensuring smart and strategic capital allocation.

Team Leadership:

• Lead and inspire the finance team, fostering a high-performance culture that aligns with our business objectives.
• Encourage collaboration and continuous development to keep the finance department efficient and forward-thinking.

Stakeholder Communication:

• Provide clear, transparent financial updates to key stakeholders, including the board of directors, investors, and regulatory bodies.
• Serve as a trusted advisor to senior leadership, translating financial data into understandable insights.

Tax Strategy and Compliance:

• Develop effective tax strategies to minimise liabilities while ensuring full compliance with tax laws.
• Oversee tax filings, audits, and reporting, ensuring accuracy and timely submission.

Operational Efficiency:

• Oversee financial operations to ensure budgeting, resource allocation and financial planning contribute to overall business efficiency.
• Implement processes and systems that enhance decision-making across the organization.

Corporate Governance:

• Uphold strong corporate governance standards, ensuring financial practices align with ethical guidelines and industry best practices.
• Collaborate with senior leadership to set policies that protect and promote the company’s financial well-being.

Qualifications:

• More than 10 -15 years of proven experience in finance sector
• Bachelor of Accounting or relevant degree from reputable univerisity
• Good communication skills, able to exercise good financial and analyticial skills
• Familiarity with regulatory environments and compliance standards across multiple jurisdictions

# 6 days work week

# Working Hours: Mondays to Saturdays – 10:45 to 19:30 | Sundays/PH – 10:45 to 17:30

Job Responsibilities:

• Attending to customer’s enquiries at Walk-in Service counter
• Handle and resolve customer complaints
• Maintain of stock inventory
• Preparation of weekly/ monthly report
• Keep front desk neat & tidy with necessary material
• Take up other duties as assigned

Job Requirements:

• “O” Level/ ITE Nitec/ Diploma in related field
• Proficient in Microsoft Office
• Initiative with positive attitude, willingness to learn and must be a team player
• Committed and able to work independently
• Friendly and Customer service oriented
• Good communication skills

Work location: Bedok Mall

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

P-Serv is partnering our Client, a leading Statutory body. Join Our Team as a Claim Processing Officer – Unlock Your Potential in a Dynamic Workplace!

Job Responsibilities:

• Thoroughly checking claim documents for completeness and accuracy
• Substantiating final grant claim amounts with relevant supporting documents
• Ensuring 100% accuracy in validating qualifying expenses against approved applications
• Conducting additional checks, via online search portals, to verify deployment locations and the nature of the claimant's business where necessary
• Liaising with grant recipients and relevant officers to address queries or obtain missing documents
• Addressing inquiries from grant recipients or officers regarding payment processes or payment status.
• Processing assigned claims within the Service Level Agreement (SLA) timeline.
• Follow up on the status of claims progress when requested

Job Requirements:

• Minimum Diploma in Business, Finance, or a related field
• Proven min 2 years experience in claim/grant processing or a similar role within the insurance or financial industry
• Strong analytical and problem-solving abilities to assess and validate claims accurately
• Attention to detail is crucial to ensure precision in documentation and data entry
• Demonstrated ability to prioritize tasks and manage time efficiently to meet deadlines

Working Location / Hours

• Raffles Place MRT Station
• Mondays – Fridays, 8.30am – 6pm (1hr lunch break)

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Job Description:

We are seeking a motivated and enthusiastic Recruitment Officer to join our team. In this

role, you will play a vital part in sourcing, screening, and coordinating candidates for various

positions across the organization. This is an excellent opportunity for individuals looking to

grow their career in recruitment, with training provided.

Responsibilities:

• Source and attract candidates through platforms such as LinkedIn, job boards, social

media, and referrals.

• Coordinate and schedule interviews, acting as a liaison between candidates and hiring

managers.

• Maintain accurate tracking reports on the recruitment progress, including the status

of candidates at different stages of the hiring process.

• Assist with onboarding processes and necessary paperwork for successful candidates.

• Support the recruitment team in meeting hiring targets and objectives.

• Participate in internal recruitment events and campaigns as needed.

• Perform other ad hoc duties as assigned by management.

Requirements:

• Candidate must possess at least a Diploma in any field.

• Strong verbal and written communication skills in English;

• Proficiency in an additional language is a plus.

• Detail-oriented with strong organizational and time-management skills.

• No prior experience required; training will be provided.

Remuneration:

• Competitive base salary plus commission and performance bonus.

• Working hours: 10:00AM to 7:00PM (Mondays to Fridays).

• Benefits include annual leave, medical leave, and medical welfare.

If you’re passionate about people and eager to grow within a dynamic environment, we’d love to hear from you!

The IT Support Officer will ensure the integrity and stability of in-house ICT systems that support key organisational functions across the client business. This will be achieved through supporting, maintaining and optimising ICT software and hardware, desktop and printing, and local and enterprise applications and associated operating systems as required.

Reporting to the Regional IT Manager, the IT Support Officer will provide 1st and 2nd level frontline support and services for the client business – also expanding to Navitas’ group ICT operations and will be proactively involved in the support of the client’s LAN, hardware, server and client operating systems and applications.

This position is an IT Support Officer within the Navitas Global IT Team based at Curtin Singapore. This position will primarily be based at the specified home campus, but may be required to work at any Navitas facility and will involve some evening and weekend work and on-call support.

Key Accountabilities:

The IT Support Officer will be responsible for, but not limited to:

- Providing frontline support, training, and ongoing troubleshooting assistance to all staff for bespoke client and group wide ICT systems

- Ensuring an exemplary level of support is provided to key stakeholders through strong, proactive engagement and communication – keeping stakeholders always advised with developments in relation to queries and issues using verbal and written mediums.

- Configuring all end user devices in line with Navitas policy, and supporting machines within the client’s environment (including the wider university’s computer labs)

- Maintaining a regular, accessible presence on home campus to ensure stakeholders are well supported with hardware and student technology request needs

- Procuring necessary IT equipment for the home campus and ensuring the asset management system is kept current with incoming, outgoing, and reissued hardware and software within the client company to successfully align with asset lifecycle management goals.

- Identifying, demonstrating, and assessing new developments and technologies and their relevance and potential impact on the client company and the wider Navitas IT group.

- Taking ownership of and managing the triaging and resolution of tasks in relevance to the specific client in UPA IT, using Navitas IT Service Desk.

- Ensuring client IT knowledge base is up to date, relevant and structured via categorisation and scheduled revision of in-place processes

- Assisting with the implementation of new technologies and systems introduced to the client company and wider Navitas IT group.

- Sharing knowledge and proactively supporting other IT team members in the client company and the wider Navitas group via Teams and Jira

- Being the local subject matter expert on required systems.

- Assisting the Regional IT Manager as required.

Qualifications and Selection Criteria:

Essential

- Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.

- 1+ years’ experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support.

- 1+ years’ experience with Microsoft 365, Active Directory, and SharePoint.

- Proven technical knowledge of PC operating systems including Windows, Linux and Apple OS, and familiarity with commonly used application packages.

- The ability to work autonomously, and work effectively on their own as well as in a team environment.

- Attention to accuracy and detail with strong organisational and analytical skills.

- Confidence interacting with a large range of internal and external stakeholders, such as key executives and staff.

- Comprehensive knowledge across a broad range of IT hardware and applications.

- Experience leading and facilitating information to a non-technical audience.

Desired

- IT Diploma or other equivalent tertiary qualifications; or an equivalent alternate combination of relevant knowledge, training and/or experience.

- Sound knowledge of IT Service Management concepts, preferably ITIL ITSM.

- Bespoke application support experience

- Intune, SCCM and endpoint management experience

- Relevant industry specific qualifications in Microsoft, ITIL, Cisco

- Experience in interacting with international students