Responsibilities

Corporate Tooling team in GMET Shared Platforms is responsible for process automation, re-engineering to simplify complex processes and work on solutions critical to the efficiency and effectiveness of our banking. As a Senior Developer in the for Internal project, you will play a pivotal role in gathering requirements, documenting, designing, and implementing the solution.

• Implementing Python based full stack application instances; analyse the impact on current/new system, research problems and design and implement optimal solutions.

• Collaborate with Enterprise and Solution Architects to ensure application solution delivered comply with established enterprise application, security and control standards, design principles and guidelines.

• Follow all the Change Management and Engineering Review processes. Ensure changes are completed according to the project and/or release schedule.

• Develop and maintain documentation which will include but is not limited to Standard Operating Procedures and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards.

• Ensure that the systems built conform to the requirements, principles and models that support the solution architecture overall roadmap.

• Communicate effectively with external and internal teams on technical delivery and system maintenance.

• Enforce technical quality in all aspects of project delivery, with Waterfall/Agile best practices and methods such as Scrum, CI/CD DevOps Practices, Test Driven Development, while adhering to SDM guidelines.

Requirements:

· At least 3-5 years of experience in technical hands-on experience on development and implementation

· A bachelor’s in computer science, Computer Engineering, Information Systems, or any related field with strong education in web technologies.

· Experience in supporting implementing large-scale, highly available applications or large project implementation.

· Strong experience with Python based backend and high-end frontend frameworks.

· Experience with Waterfall/Agile best practices and methods such as Scrum, Continuous Integration, Test Driven Development

· Good interpersonal and communication skills, both verbal and written.

· Solid experience in solutioning and system design

· Experience in designing and implementing integration with MQ, microservices and high-volume batch processing.

· Strong experience in unit testing concepts and implementation for python & JavaScript components

· Solid experience in object-oriented design techniques, UML, and object modelling

· Experience with a variety of source control and development tools.

· Experience with Dev-Ops concepts, practice, and tools.

Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components.

Key Domain/ Technical Skills:

· Frontend development: Vue/Nuxt3, CSS (SCSS).

· Backend development: Python/Django/REST API Frameworks.

· OS skills: Linux/Unix with Shell Scripting.

Database skills: MS-SQL / Oracle. (Design, Query using SQL, Optimize Queries).

Experience: 3-5 Years

Role: Developer

Key Skills:

· Frontend development: Vue/Nuxt3, CSS (SCSS).

· Backend development: Python/Django/REST API Frameworks.

· OS skills: Linux/Unix with Shell Scripting.

Database skills: MS-SQL / Oracle. (Design, Query using SQL, Optimize Queries).

Key Responsibilities:

Corporate Tooling team in GMET Shared Platforms is responsible for process automation, re-engineering to simplify complex processes and work on solutions critical to the efficiency and effectiveness of our banking. As a Senior Developer in the for Internal project, you will play a pivotal role in gathering requirements, documenting, designing, and implementing the solution.

· Implementing Python based full stack application instances; analyse the impact on current/new system, research problems and design and implement optimal solutions.

· Collaborate with Enterprise and Solution Architects to ensure application solution delivered comply with established enterprise application, security and control standards, design principles and guidelines.

• Follow all the Change Management and Engineering Review processes. Ensure changes are completed according to the project and/or release schedule.
• Develop and maintain documentation which will include but is not limited to Standard Operating Procedures and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards.
• Ensure that the systems built conform to the requirements, principles and models that support the solution architecture overall roadmap.
• Communicate effectively with external and internal teams on technical delivery and system maintenance.

Enforce technical quality in all aspects of project delivery, with Waterfall/Agile best practices and methods such as Scrum, CI/CD DevOps Practices, Test Driven Development, while adhering to SDM guidelines.

Key Requirements:

· At least 3-5 years of experience in technical hands-on experience on development and implementation

· A bachelor’s in computer science, Computer Engineering, Information Systems, or any related field with strong education in web technologies.

· Experience in supporting implementing large-scale, highly available applications or large project implementation.

· Strong experience with Python based backend and high-end frontend frameworks.

· Experience with Waterfall/Agile best practices and methods such as Scrum, Continuous Integration, Test Driven Development

· Good interpersonal and communication skills, both verbal and written.

· Solid experience in solutioning and system design

· Experience in designing and implementing integration with MQ, microservices and high-volume batch processing.

· Strong experience in unit testing concepts and implementation for python & JavaScript components

· Solid experience in object-oriented design techniques, UML, and object modelling

· Experience with a variety of source control and development tools.

· Experience with Dev-Ops concepts, practice, and tools.

Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components.

Experience: 10+ Years

Role: Developer

Key Domain/ Technical Skills:

· Middleware – WebSphere, WebLogic JBoss, MQ

· DevOps – Jenkins, Bitbucket, Artifactory, Aldon

· Database – Oracle

· OS – RHEL, Solaris

· Scheduler – Control-M

· Monitoring – Geneos

· Service Management Tool – JIRA, Confluence, Remedy, ServiceNow

Key Responsibilities:

· Setup new DevOps pipeline for new releases and modules by adhering to central DevOps framework.

· Lead analysis and resolution of DevOps automation related issues

· Work with Infrastructure team to provision servers & database

· Install required software and setup application environments from SIT till Production

· Support project team for any incidents relate to environments

· Coordinate with Infrastructure for regular patching of server, database and middleware components

· Execute and monitor end of day batch in SIT/UAT environments

· Setup and maintain Geneos monitoring for all environments from SIT till production

· Automate manual work by using authorized tools.

Key Requirements:

The candidate must have 7 to 10 years working experience in the following areas:-

· Experience in Middleware Administration (WebSphere/WebLogic/JBoss/MQ)

· Experience in Oracle database and performance tunning

· Experience in Linux/Unix and shell scripting

· Experience in DevOps tool (Jenkin, Bitbucket, Artifactory, Aldon)

· Experience in Control-M jobs setup and monitoring

· Experience in Geneos monitoring setup including dashboard

· Able to document technical architecture using servers and network diagrams

· Good understanding of the Development/SIT/UAT/Production environment requirements

· Good understanding of network and common issues

· Good understanding of service management tools & processes

· Multitask and work in a fast-paced, collaborative team environment

Candidate with the following knowledge will be preferred :-

· Unix servers administration

· Oracle database administration

· Aldon or similar configuration management tool

· Degree from an accredited college / university

· Relevant certifications

Excellent communication and inter personal skills

Role: Developer

Job Level: 6+ years of relevant experience (L3)

Duration: 12 Months (extendable)

No. of resources needed: 2

Key responsibilities:

Corporate Tooling team in GMET Shared Platforms is responsible for process automation, re-engineering to simplify complex processes and work on solutions critical to the efficiency and effectiveness of our banking.

As a Senior Developer in the for Internal project, you will play a pivotal role in gathering requirements, documenting, designing, and implementing the solution.

• Implementing Python based full stack application instances; analyse the impact on current/new system, research problems and design and implement optimal solutions.

• Collaborate with Enterprise and Solution Architects to ensure application solution delivered comply with established enterprise application, security and control standards, design principles and guidelines.

• Follow all the Change Management and Engineering Review processes. Ensure changes are completed according to the project and/or release schedule.

• Develop and maintain documentation which will include but is not limited to Standard Operating Procedures and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards.

• Ensure that the systems built conform to the requirements, principles and models that support the solution architecture overall roadmap.

• Communicate effectively with external and internal teams on technical delivery and system maintenance.

• Enforce technical quality in all aspects of project delivery, with Waterfall/Agile best practices and methods such as Scrum, CI/CD DevOps Practices, Test Driven Development, while adhering to SDM guidelines.

Key Skills:

• Frontend development: Vue/Nuxt3, CSS (SCSS).

• Backend development: Python/Django/REST API Frameworks.

• OS skills: Linux/Unix with Shell Scripting.

• Database skills: MS-SQL / Oracle. (Design, Query using SQL, Optimize Queries).

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Responsibilities

Corporate Tooling team in GMET Shared Platforms is responsible for process automation, re-engineering to simplify complex processes and work on solutions critical to the efficiency and effectiveness of our banking. As a Senior Developer in the for Internal project, you will play a pivotal role in gathering requirements, documenting, designing, and implementing the solution.

• Implementing Python based full stack application instances; analyse the impact on current/new system, research problems and design and implement optimal solutions.

• Collaborate with Enterprise and Solution Architects to ensure application solution delivered comply with established enterprise application, security and control standards, design principles and guidelines.

• Follow all the Change Management and Engineering Review processes. Ensure changes are completed according to the project and/or release schedule.

• Develop and maintain documentation which will include but is not limited to Standard Operating Procedures and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards.

• Ensure that the systems built conform to the requirements, principles and models that support the solution architecture overall roadmap.

• Communicate effectively with external and internal teams on technical delivery and system maintenance.

• Enforce technical quality in all aspects of project delivery, with Waterfall/Agile best practices and methods such as Scrum, CI/CD DevOps Practices, Test Driven Development, while adhering to SDM guidelines.

Requirements:

· At least 6 years of experience in technical hands-on experience on development and implementation

· A bachelor’s in computer science, Computer Engineering, Information Systems, or any related field with strong education in web technologies.

· Experience in supporting implementing large-scale, highly available applications or large project implementation.

· Strong experience with Python based backend and high-end frontend frameworks.

· Experience with Waterfall/Agile best practices and methods such as Scrum, Continuous Integration, Test Driven Development

· Good interpersonal and communication skills, both verbal and written.

· Solid experience in solutioning and system design

· Experience in designing and implementing integration with MQ, microservices and high-volume batch processing.

· Strong experience in unit testing concepts and implementation for python & JavaScript components

· Solid experience in object-oriented design techniques, UML, and object modelling

· Experience with a variety of source control and development tools.

· Experience with Dev-Ops concepts, practice, and tools.

Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components.

Key Domain/ Technical Skills:

· Frontend development: Vue/Nuxt3, CSS (SCSS).

· Backend development: Python/Django/REST API Frameworks.

· OS skills: Linux/Unix with Shell Scripting.

Database skills: MS-SQL / Oracle. (Design, Query using SQL, Optimize Queries).

Responsibilities:

• Analyse, develop, enhance, debug, support, maintain, test applications
• To develop projects/Change Requests related changes and to ensure deliverables are in good quality
• To participate in user requirements gathering and able to provide impact analysis and efforts estimation
• To develop functionalities to cater for business requirements using MS SQL server, Power BI and OneSumX product
• To design and build the Control-M jobs for batch processing
• To carry out unit testing and SIT on the developed functions
• To support UAT cycle, troubleshoot the issues and provide bug fixes
• To raise remedy ticket for required changes in controlled environments
• To migrate deliverables objects using Aldon migration tools to UAT/Production environment
• To provide proper documentation for all the deliverables
• To be able to work with team member, guiding junior staff and take responsibility for delivery of the code

Education:

• Bachelor’s degree in computer science or related field.
• At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• You must be the experienced developer, with good experience in system integration/interfacing.
• You will typically be assigned to work on specific projects and is expected to support the Application Delivery.
• Manager (ADM) in all relevant technical matters, end-to-end, within the project.
• Depending on the project, your duties may include coding, scripting, building new systems (where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.
• You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.
• You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.
• Working experience in MS SQL server & Business Intelligence development (and experience with WKFS RiskPro product is a plus).
• Working with RDBMS (Oracle, PL/SQL), WebSphere Application Server (WebSphere, Tomcat) and Jenkins/Sonar, Control-M, UNIX/Linux Commands.
• Proficient with Batch & Power Shell scripting
• Good understanding in Data Warehouse and Data Mart concept
• Experience in Performance tuning of queries

Key skills areas:

• SQL, PL/SQL, MS SQL server & Business Intelligence
• Jenkins/Sonar, Control-M, UNIX/Linux Commands.
• Proficient with Batch & Power Shell scripting

Experience: 6-9 Years

Role: Developer

Key Skills:

· Frontend development: Vue/Nuxt3, CSS (SCSS).

· Backend development: Python/Django/REST API Frameworks.

· OS skills: Linux/Unix with Shell Scripting.

Database skills: MS-SQL / Oracle. (Design, Query using SQL, Optimize Queries).

Key Responsibilities:

Corporate Tooling team in GMET Shared Platforms is responsible for process automation, re-engineering to simplify complex processes and work on solutions critical to the efficiency and effectiveness of our banking. As a Senior Developer in the for Internal project, you will play a pivotal role in gathering requirements, documenting, designing, and implementing the solution.

· Implementing Python based full stack application instances; analyse the impact on current/new system, research problems and design and implement optimal solutions.

· Collaborate with Enterprise and Solution Architects to ensure application solution delivered comply with established enterprise application, security and control standards, design principles and guidelines.

• Follow all the Change Management and Engineering Review processes. Ensure changes are completed according to the project and/or release schedule.
• Develop and maintain documentation which will include but is not limited to Standard Operating Procedures and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards.
• Ensure that the systems built conform to the requirements, principles and models that support the solution architecture overall roadmap.
• Communicate effectively with external and internal teams on technical delivery and system maintenance.

Enforce technical quality in all aspects of project delivery, with Waterfall/Agile best practices and methods such as Scrum, CI/CD DevOps Practices, Test Driven Development, while adhering to SDM guidelines.

Key Requirements:

· At least 3-5 years of experience in technical hands-on experience on development and implementation

· A bachelor’s in computer science, Computer Engineering, Information Systems, or any related field with strong education in web technologies.

· Experience in supporting implementing large-scale, highly available applications or large project implementation.

· Strong experience with Python based backend and high-end frontend frameworks.

· Experience with Waterfall/Agile best practices and methods such as Scrum, Continuous Integration, Test Driven Development

· Good interpersonal and communication skills, both verbal and written.

· Solid experience in solutioning and system design

· Experience in designing and implementing integration with MQ, microservices and high-volume batch processing.

· Strong experience in unit testing concepts and implementation for python & JavaScript components

· Solid experience in object-oriented design techniques, UML, and object modelling

· Experience with a variety of source control and development tools.

· Experience with Dev-Ops concepts, practice, and tools.

Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components.

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Key Responsibilities:

• Required to develop and maintain web applications using .NET Core and Azure technologies.
• Involve in design and deliver secure, scalable APIs and web apps, ensuring high performance and quality.
• Collaborate with frontend developers, UI/UX designers, and product teams to create user-friendly, responsive web applications.
• Need to work with microservice architecture and ensure robust design patterns are followed.
• Should apply cyber security best practices into applications.
• Able to perform functional testing, and deploy applications in UAT and production environments on Azure.
• Required to manage application deployment using Azure DevOps tools and CI/CD pipelines.
• Engage with end users to troubleshoot and deliver timely bug fixes.
• Need to participate in solution design discussions, contributing innovative ideas and technical expertise.

Key Skills:

• Required to have good working experience with .NET Core and Azure cloud technologies.
• Strong experience with Azure App Service, APIM, Storage Account, Application Gateway, Azure AD, Container Registry, App Insight, Azure Monitor, Notification Hub.
• Experience with RESTful API design, openAPI specification, OAuth2.0, microservices architecture, event-driven architecture and application cyber security.
• Working knowledge with messaging services such as Kafka, Service Bus.
• Experience with Azure DevOps tools and CI/CD pipelines. Good knowledge in application deployment.
• Familiarity with tools: Git, Postman, Swagger, Vscode, Azure CLI

Responsibilities:

· Setup new DevOps pipeline for new releases and modules by adhering to central DevOps framework.

· Lead analysis and resolution of DevOps automation related issues

· Work with Infrastructure team to provision servers & database

· Install required software and setup application environments from SIT till Production

· Support project team for any incidents relate to environments

· Coordinate with Infrastructure for regular patching of server, database and middleware components

· Execute and monitor end of day batch in SIT/UAT environments

· Setup and maintain Geneos monitoring for all environments from SIT till production

· Automate manual work by using authorized tools

Requirements:

The candidate must have 7 to 10 years working experience in the following areas:-

· Experience in Middleware Administration (WebSphere/WebLogic/JBoss/MQ)

· Experience in Oracle database and performance tunning

· Experience in Linux/Unix and shell scripting

· Experience in DevOps tool (Jenkin, Bitbucket, Artifactory, Aldon)

· Experience in Control-M jobs setup and monitoring

· Experience in Geneos monitoring setup including dashboard

· Able to document technical architecture using servers and network diagrams

· Good understanding of the Development/SIT/UAT/Production environment requirements

· Good understanding of network and common issues

· Good understanding of service management tools & processes

· Multitask and work in a fast-paced, collaborative team environment

Candidate with the following knowledge will be preferred :-

· Unix servers administration

· Oracle database administration

· Aldon or similar configuration management tool

· Degree from an accreditedcollege / university

· Relevant certifications

Excellent communication and inter personal skills

Key Domain/ Technical Skills:

• Middleware – WebSphere, WebLogic JBoss, MQ

• DevOps – Jenkins, Bitbucket, Artifactory, Aldon

• Database – Oracle

• OS – RHEL, Solaris

• Scheduler – Control-M

• Monitoring – Geneos

• Service Management Tool – JIRA, Confluence, Remedy, ServiceNow

Responsibilities

· Analyse, develop, enhance, debug, support, maintain, test applications

· To develop projects/Change Requests related changes and to ensure deliverables are in good quality

· To participate in user requirements gathering and able to provide impact analysis and efforts estimation

· To develop functionalities to cater for business requirements using MS SQL server, Power BI and OneSumX product

· To design and build the Control-M jobs for batch processing

· To carry out unit testing and SIT on the developed functions

· To support UAT cycle, troubleshoot the issues and provide bug fixes

· To raise remedy ticket for required changes in controlled environments

· To migrate deliverables objects using Aldon migration tools to UAT/Production environment

· To provide proper documentation for all the deliverables

· To be able to work with team member, guiding junior staff and take responsibility for delivery of the code

Requirements

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· You must be the experienced developer, with good experience in system integration/interfacing.

· You will typically be assigned to work on specific projects and is expected to support the Application Delivery Manager (ADM) in all relevant technical matters, end-to-end, within the project.

· Depending on the project, your duties may include coding, scripting, building new systems (where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.

· You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

· You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.

· Working experience in MS SQL server & Business Intelligence development (and experience with WKFS RiskPro product is a plus).

· Working with RDBMS (Oracle, PL/SQL), WebSphere Application Server (WebSphere, Tomcat) and Jenkins/Sonar, Control-M, UNIX/Linux Commands.

· Proficient with Batch & Power Shell scripting

· Good understanding in Data Warehouse and Data Mart concept

Experience in Performance tuning of queries

Key Domain/ Technical Skills

· SQL, PL/SQL, MS SQL server & Business Intelligence

· Jenkins/Sonar, Control-M, UNIX/Linux Commands.

· Proficient with Batch & Power Shell scripting

Back-End - SQL Server

Responsibilities

• Designing database tables

• Creating views, functions and stored procedures

• Writing optimized SQL queries for integration with other applications

• Creating task schedules for use in automation

• Creating SSIS projects for ETL (Extract, Transform, Load),

• Creating reports in SSRS

• Optimize and maintain legacy systems

• Modify databases according to requests and perform tests

• Monitoring and managing user enquiries and issues on the systems helpdesk

• Troubleshooting system issues

• Extraction of reports as per the business requirements

• Support existing systems

Requirements

• In-depth knowledge on SQL server 2016 or above

• Hands-On experience on writing stored procedures, performance tuning and troubleshooting

• Experience with Microsoft SQL Server Reporting Services (SSRS) , Integration services (SSIS)

• Familiarity working with .Net Framework, JavaScript, HTML

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Job Description & Requirements

Role: Desktop Engineer - End User Computing (EUC)

Work Location: Woodlands & Yishun

Job Description:

Shall provide daily on-site DESKTOP management and support services (“DESKTOP Support Services”) for end-users’ End UserComputing Devices (DESKTOP) which are used in the Customer’s environment with the Customer’s approval. The general scope of Desktop Support Services shall minimally include:

(a) Image build management;

(b) Administration and configuration;

(c) End-user account management;

(d) End-user device hardening and lockdown;

(e) Trouble-shooting and problem resolution; and

(f) End-user briefings & awareness service.

Shall minimally support the following types of DESKTOP:

(a) Desktops;

(b) Notebooks;

(c) Mobile Devices (e.g. iPad, iPhone or equivalent);

(d) Video Conferencing Devices;

(e) IP Telephones;

(f) Printers, including multi-function devices (i.e. printers, scanners and fax devices); and

(g) Other peripherals (e.g. external hard drives, mouse, smart-card readers, monitors, docking stations).

Shall minimally support the following operating systems:

· Windows 7 and later versions of Windows;

· Apple iOS 9.x or later versions; and

· Android OS 5.x or later versions.

Minimum Requirement:

The Level 1 Desktop Support Engineer meet the following requirements:

(a) Minimum one (1) year of DESKTOP Support, ICT End User Computing or Service Desk Agent experience;

(b) Ability to perform the daily DESKTOP Support operations with minimum supervision;

(c) Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices;

(d) Possess knowledge in IT networking and LAN to troubleshoot computer problems; and

(e) Possess at least one (1) of the following certifications:

· Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent;

· (ii) Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent; or

· (iii) CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.

At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical centre of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.

The Opportunity

We own, evolve and support the technology platforms that handle the post-execution processing for the Securities Execution, Prime Clearing, and Prime Brokerage businesses. This includes exchange and broker trade processing, internal firm/firm trades and client delivery across physical and synthetic products. We are at the start of a multi-year convergence program to deliver all of these businesses onto a single, high scalable platform, enabling business growth with reduced operational costs.

We’re looking for highly technical, commercially minded, software engineers who enjoy seeing things done differently to join us on this exciting journey.

About the team

Our team consists of 19 people in Singapore and around 100 globally. Almost all of our projects are cross-location and cross-function, meaning we work directly with Front Office, Operations, Legal, Tax, and our Engineering colleagues from those areas, across the wider firm.

We work directly with Operations and Securities sales/trading, to design and implement, a wide range of functions including trade aggregators, trade matchers, payment systems, intercompany trade booking and settlement systems, and connectivity to exchanges, counterparties and vendors. Our Exception Workflow and Business Intelligence tooling allows our Operations teams to respond to client enquiries and monitor service levels.

Our Post Execution platform consists of a variety of applications that demand high throughput, performance and availability, including our strategic new Post Execution Sequencer platform which is a brand new/greenfield initiative to converge all of our businesses onto a single technology platform, to have much better scalability, improved resiliency and reducing the time needed to develop and deliver new features.

Highly-developed analytical and technical skills, combined with a commercial and collaborative approach to problem solving, are essential to our success.

HOW YOU WILL FULFILL YOUR POTENTIAL -

You Will:

• Use your analytical ability and decision-making skills to arrive at creative and user-oriented solutions.
• Work with key stakeholders, operations, and other development teams delivering scalable exception-monitoring solutions to our middle office teams.
• Drive the architectural design and technical execution of the engineering needs of the equities businesses.
• Take responsibility for project delivery as well as wider ownership in our functional area.
• Design and build frameworks including automated testing through collaboration with global cross-functional teams.

You Are:

• Strong, hands-on UI developer enjoys working in a client driven and agile environment passionate in implementing customizable user interfaces.
• Self-motivated and able to work in small, fast-paced, high-impact team(s) developing low latency, scalable and resilient solutions.
• Comfortable multi-tasking, managing multiple stakeholders and working as part of a global team.
• Apply an entrepreneurial approach and passion to problem solving and product development.

SKILLS & EXPERIENCE WE'RE LOOKING FOR –

Basic Qualifications

• 2 - 4 years of responsive web development, with professional React hooks experience and advanced JavaScript / Typescript proficiency.
• Experience with grid-based layouts, eg. ag-grid and flexible layouts.
• Solid experience in and strong desire on building highly efficient and performant UI code
• Building web socket-based (and/or REST API) integration with server-side.
• Desire to build strong and efficient SDLC practices.
• Systematic problem-solving approach, coupled with a hands-on experience of debugging and optimizing code, as well as automation.
• Strong interpersonal skills and drive. Excellent communication skills required, able to contribute to discussions on design and strategy

Preferred Qualifications

• 1+ years of experience with Java or similar object oriented language (e.g. C++, C#, Scala, Python).
• Financial market knowledge is a plus

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2024. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

About Synechron:

Synechron Singapore is a leading consulting and technology services firm specializing in the financial services sector. Our Singapore office focuses on delivering innovative digital transformation solutions to top-tier banks, insurers, and capital markets. We cultivate a diverse and inclusive environment where talent thrives, offering opportunities for professional growth and development. With access to cutting-edge technologies, our teams work collaboratively to create impactful solutions that enhance operational efficiency and customer experiences. Synechron Singapore is committed to excellence and actively engages in community initiatives, making a positive impact in the region.

Our 14,500+ associates work across the globe at more with 100+ clients and 58 offices.

Responsibilities:

• Responsible for building E-tradepad templates and layouts for different asset classes

• Requirement gathering and design of layouts and pricing templates

• Creation and understanding of GOM setup and portfolio tree template

• Responsible for working on SQL/Store procedure reports

• Be a single point of contact for collateral management application ( Windows based application )

• Review & Implement business changes

Requirements

• 5-7 years of experience in Mx 3.1 Front office module

• Experience in E-trade pad configuration is mandatory

• Basing understanding of windows-based application as well as ability to trouble shoot/debug it

• Should have worked on developing e-tradepad & Strategy, Back-to-Back templates & FDI for various different products

• Proficiency in pre-trade rules pertaining to e-tradepad auto-population, mirroring, compliance

• Experience in requirement gathering & designing the Pricing templates, Layouts & patterns for various asset classes

• Very strong exposure to all the asset classes and trade life cycle

• Good hands on SQL and ability to work on store procedures (create/debug store procedures).

• Knowledge on Quant and model validation

Position will be Onsite at customer location/or Synechron Office.

At Synechron we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote/onsite/hybrid work arrangement. Additional information about this work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Synechron can provide.

At Synechron, we recognize that diversity is essential to our success. We are committed to fostering an inclusive environment where all employees feel valued and empowered to share their unique perspectives. We embrace differences in race, ethnicity, gender, sexual orientation, age, religion, disability, and cultural background, understanding that these attributes enrich our workplace and enhance our service to clients.

Our initiatives aim to promote equal access to opportunities and ensure that diverse voices are heard. By championing diversity and inclusion, we strengthen our ability to innovate and meet the challenges of the financial services industry.

Job Description & Requirements

• Draw up client bookings for tables and ensure that tables are set before clients’ arrival
• Manage the front desk by receiving incoming calls, greeting and attending to customers
• Inform guests about the availability of tables and direct them to the tables
• Keep records of guests who visit the restaurant
• Assist customers with answers to queries, and proffer solutions to issues within your capacity
• Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
• Ensure that clients make payment for services before they exit the restaurant
• Keep clear records of payments received and make detailed notes of balance payments
• Check emails and respond to them accordingly; draw the attention of management to certain mails when necessary
• Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.
• Able to work on weekend, public holiday and night shift

Seeking applicants keen to work as part-time cashiers/front-counter servers:

• Required working hours: 10:00 AM to 3:00 PM (Weekends: Sat & Sun)
• Cashier: Applicants should be flexible and eager to learn on the job, as familiarity with the POS machine's functionalities and menu memorization will be required
• In certain stalls, duties may also include serving food passed from the kitchen to the front counter and ringing the queue numbers to alert customers to collect their orders
• Front-Counter Server: Responsible for preparing side dishes, rice, soup, and condiments, as well as packing food items for takeaway orders. Once orders are ready, use the queue number system to notify customers for self-collection. Familiarity with the menu will also be required
• Prior relevant experience would be beneficial but is not necessary
• Meals will be provided

Brief description of our business:

• We offer quick-service Korean and Japanese fusion cuisine
• Our stalls are mainly located within shopping malls across Singapore
• We have Halal-certified stalls

Once we receive your application, please allow us some time for review, and we will get back to you as soon as possible. Thank you, and we look forward to welcoming you to our team!

---

寻求热衷于兼职/全职收银员/前台服务员的申请人：

• 要求工作时间：早上 10:00 至下午 3:00（周末：周六和周日）
• 收银员：申请者需具备灵活性，并愿意在工作中学习，因需熟悉POS机的功能及一定程度的菜单内容
• 在部分摊位，工作职责可能包括将厨房准备好的餐点送到前台，并通过呼叫排队号码通知顾客取餐
• 前台服务员：负责准备配菜、米饭、汤品和调味品，并为外带订单打包食品。订单准备好后，通过叫号系统通知顾客自行取餐。同时，需要熟悉菜单内容。
• 具备相关工作经验者优先，但无经验者亦欢迎申请
• 招聘流程简短，可尽快上岗
• 公司将提供员工餐

我们业务的简要描述：

• 我们主营韩日融合料理，提供快速餐饮服务
• 我们的摊位主要设在新加坡的各大购物商场内
• 我们所有摊位均通过清真认证

一旦我们收到您的申请，请给我们一些时间进行审核，我们将尽快回复您。谢谢您，我们期待您加入我们的团队！

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Maintains effective internal communication on learning needs and program to respective stakeholders.
• Effective administrative skills in tracking, record keeping, filing all training records.
• Support hotel audits with essential training records and follow company policy as well as local authority guideline in training related area.
• Ability to create a learning environment and assisting all other HR related activities and programs.
• Effective and coordination with external stakeholders
• Work with stakeholders and handle organisation’s learning and development needs
• Develop organisation’s overall learning plan and conduct learning needs analysis
• In charge of annual training budget
• Source and handle external partners regarding learning and development matters
• Develop and update employee orientation materials
• Conduct employee orientation
• Monitor employee training calendar and coordinate internal and external training programs
• Gather post training feedback and monitor effectiveness of training programs
• Perform additional tasks as needed.
• Conduct PMS Opera class for new hired team members.
• Curate an activity to enhance service standard.
• Assist administrative works related to Training team if required.
• Design, curate and implement learning programs and diverse learning solutions that drives capability-building and the workforce for the future.

Front Desk reception

Taking bookings and anwering queries

Assigning jobs to therapists

Colletion of payment

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

Academia is looking for full-time Customer Service Executive who is outgoing, meticulous and well-spoken.

Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.

Responsibilities:

• Provide general front desk assistance to walk-in students and parents
• Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
• Assist students and parents with registration and scheduling changes by inputting changes into the student database
• Assist students and parents with invoicing and payment via credit card or bank transfer
• Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
• Provide administrative support to teachers when required, including printing, photocopying, and scanning
• Perform any other duties as required and assigned by Management

Requirements:

• Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
• Computer literate – able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data
• Past experience in front-facing customer service is a plus
• Off days on Thursdays and Fridays
• Salary: $3000 to $3,500

Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.

Keywords: Front Office, Front Desk, Front of House, Receptionist, Customer Service, Client Facing, Education, Tuition Centre, Administrative, Admin Officer, Admin Executive, Admin Assistant

At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical centre of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.

The Opportunity

We own, evolve and support the technology platforms that handle the post-execution processing for the Securities Execution, Prime Clearing, and Prime Brokerage businesses. This includes exchange and broker trade processing, internal firm/firm trades and client delivery across physical and synthetic products. We are at the start of a multi-year convergence program to deliver all of these businesses onto a single, high scalable platform, enabling business growth with reduced operational costs.

We’re looking for highly technical, commercially minded, software engineers who enjoy seeing things done differently to join us on this exciting journey.

About the team

Our team consists of 19 people in Singapore and around 100 globally. Almost all of our projects are cross-location and cross-function, meaning we work directly with Front Office, Operations, Legal, Tax, and our Engineering colleagues from those areas, across the wider firm.

We work directly with Operations and Securities sales/trading, to design and implement, a wide range of functions including trade aggregators, trade matchers, payment systems, intercompany trade booking and settlement systems, and connectivity to exchanges, counterparties and vendors. Our Exception Workflow and Business Intelligence tooling allows our Operations teams to respond to client enquiries and monitor service levels.

Our Post Execution platform consists of a variety of applications that demand high throughput, performance and availability, including our strategic new Post Execution Sequencer platform which is a brand new/greenfield initiative to converge all of our businesses onto a single technology platform, to have much better scalability, improved resiliency and reducing the time needed to develop and deliver new features.

Highly-developed analytical and technical skills, combined with a commercial and collaborative approach to problem solving, are essential to our success.

HOW YOU WILL FULFILL YOUR POTENTIAL -

You Will:

• Use your analytical ability and decision-making skills to arrive at creative and user-oriented solutions.
• Work with key stakeholders, operations, and other development teams delivering scalable exception-monitoring solutions to our middle office teams.
• Drive the architectural design and technical execution of the engineering needs of the equities businesses.
• Take responsibility for project delivery as well as wider ownership in our functional area.
• Design and build frameworks including automated testing through collaboration with global cross-functional teams.

You Are:

• Strong, hands-on UI developer enjoys working in a client driven and agile environment passionate in implementing customizable user interfaces.
• Self-motivated and able to work in small, fast-paced, high-impact team(s) developing low latency, scalable and resilient solutions.
• Comfortable multi-tasking, managing multiple stakeholders and working as part of a global team.
• Apply an entrepreneurial approach and passion to problem solving and product development.

SKILLS & EXPERIENCE WE'RE LOOKING FOR –

Basic Qualifications

• 2 - 4 years of responsive web development, with professional React hooks experience and advanced JavaScript / Typescript proficiency.
• Experience with grid-based layouts, eg. ag-grid and flexible layouts.
• Solid experience in and strong desire on building highly efficient and performant UI code
• Building web socket-based (and/or REST API) integration with server-side.
• Desire to build strong and efficient SDLC practices.
• Systematic problem-solving approach, coupled with a hands-on experience of debugging and optimizing code, as well as automation.
• Strong interpersonal skills and drive. Excellent communication skills required, able to contribute to discussions on design and strategy

Preferred Qualifications

• 1+ years of experience with Java or similar object oriented language (e.g. C++, C#, Scala, Python).
• Financial market knowledge is a plus

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2024. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Come join us to express your Andaz as Host – Front Office if the following describes you.

You are a team-player who is always passionate about delighting your guests with the highest quality of service throughout all stages of their stay. You enjoy interacting and engaging with guests through meaningful conversations and customer service gestures so as to make their day. You are also a confident individual who is capable of multi-tasking, willing to learn and take on new challenges.

As a Host – Front Office, you will be responsible to provide excellent service to guests at a consistent level. You will work closely with your colleagues and assist them to respond to and resolve guest inquiries, requests and issues in a timely, friendly and efficient manner. The Host Assistant/Host is responsible to contribute to the smooth and efficient running of the Front Office within the Rooms Division.

Your Profile

• Possess minimum GCE "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Prior work experience in hotel operations will be an advantage
• Possess good problem solving, communications, interpersonal and customer service skills.
• Well-groomed and possesses a can-do attitude
• Able to work shifts, weekends and public holidays

Benefits

• 5 days work week
• Medical/Dental/Optical benefits
• Staff discount
• Duty meals provided
• Uniform provided
• Applicable midnight allowance & OT
• Other exciting benefits e.g. Free Hyatt Hotel stays

** Please note that only shortlisted candidates will be notified **

Responsibilities

The Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards established by The Hotel; while driving the business to achieve its maximum potential financially and operationally.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
• Prepares the short-term and long-term department strategies for onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
• Develops, recommends, and advises the Hotel Manager on potential areas for opportunities in pertinence to processes and strategies within the Hotel.
• Champions and guides Front Office department in upholding all aspects of the Brand Experience for The Hotel, ensuring all brand touchpoints are delivered consistently in delivering upon the most memorable experiences for our guests.
• Detailed JD to be discussed during interview.

Requirements

• Diploma in any field
• At least 5 years of relevant experience in a similar capacity
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System will be advantageous

To assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front Office Manager. To assist the Front Office Manager in personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service.

• Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
• Assist the Front Office Manager to select, hire, and train employees to meet the hotel's standard of service.
• To assist Front Office Manager in supervising, organising, directing and coordinating the staff and activities of the Front Office.
• To have Front Office managerial presence felt behind the Reception counter; ensure that Front Office Employees perform their daily duties according to required standards.
• Emphasis will be on the assignment of rooms for all arrivals, and this includes the training of the Guest Relations Executives in this aspect of the job.
• Check and ensure that consistency in the service for guest is maintained from the reservation stages to the final departure.
• To plan and prepare work schedules for Duty Manager and Front Desk personnel.
• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds on the basis of established procedures.
• Monitor and control guest's credit status to ensure that payment is collectable and received on time. Perform a regular follow up for pending payments to ensure that they are collected.
• To coordinate with security in the investigation of irregularities and undesirable guests.
• Monitor and control the rooms’ situation in connection with reservations, daily occupancy and rooms’ availability to ensure maximum revenue through effective yield management.
• Attend department heads meeting in the absence of the Front Office Manager or other meetings as required.
• Be familiar with all Accounting Standards and Procedures pertaining to rooms revenue and advise staff concerned to adhere to them in daily operations.
• Know all procedures in case of emergency or fire and make sure that staff are periodically trained to face this situation and know their function according to the procedures.
• Participate in the inspection and checking the preparation for VIPs and ensure that they will receive proper treatment as VIP during their stay with the hotel.
• Keep updating with new Standards, Procedures and other information and advise Front Office section heads accordingly.
• Perform other duties related or unrelated to Front Office Department or as assigned by Front Office Manager, or the Management.