Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate

• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

• Proactive manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Ensure smooth customer transactions at all times and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head

• Candidate with prior experience in outbound call preferred

• Candidate with prior experience in front desk management preferred

• Basic Computer knowledge (Microsoft Excel and Word)

• Have a pleasant disposition with a positive attitude

• Excellent in customer service delivery

• Organised, self-motivated, and result-oriented individual

• Demonstrate a sense of urgency and work well under pressure as an individual and in a team

• Good verbal & written communication and interpersonal skills

• GCE ‘O’ levels and above

a) 8.30am to 6.00pm (Monday to Friday) and

b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

Executes Core Tasks Of The Lobby Operation

• Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
• Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
• Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
• Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier And Lobby Operation Coordinator Duties

• Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

Candidate Profile

Knowledge and Experience

• Diploma and Degree from preferably hospitality or related field.
• Minimum 1 to 3 years relevant experience.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.
• Contributes in the team, work punctually and effectively.
• Ascertains and addresses guest/colleague needs.
• Motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment.
• Prioritises and organises work assignments and work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Job Description:

• Providing assisted enrolment to patients
• Guiding patients to enrol through HealthHub app for patients with Singpass
• Assisting patients to enrol through National CRM for patients without Singpass
• Onboarding patients, including booking of Health Plan related appointments (doctor consultation and care coordinator appointments).
• Tagging patients on Queue Management System (QMS)
• Answering patients’ queries
• Any other matters assigned by the operations manager/operations executive at the clinic, or head office operations team.

Qualification:

• Min N/O level/Nitec/Diploma holder

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description:

• Providing assisted enrolment to patients
• Guiding patients to enrol through HealthHub app for patients with Singpass
• Assisting patients to enrol through National CRM for patients without Singpass
• Onboarding patients, including booking of Health Plan related appointments (doctor consultation and care coordinator appointments).
• Tagging patients on Queue Management System (QMS)
• Answering patients’ queries
• Any other matters assigned by the operations manager/operations executive at the clinic, or head office operations team.

Qualification:

• Min N/O level/Nitec/Diploma holder

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Shangri-La Rasa Sentosa, Singapore

We are looking for a Front Desk Receptionist to join our team!

As the Front Desk Receptionist, we rely on you to:

• Provide all-rounded guest services such as checking in and out
• Contribute towards a memorable hotel experience for all guests
• Handle all guest requests in a timely, professional, and efficient manner
• Provide a best-fit solution to fulfil the customer needs
• Always ensure smooth efficient guest services
• Assist in enhancing the guest satisfaction scores of the hotel

We are looking for someone who:

• Takes pride in being a hotelier
• Preferably has relevant hospitality experience
• Loves interacting with guests
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

RESPONSIBILITIES & DUTIES:

• To ensure an efficient Civil & Structural and Geotechnical & Tunnel design is achieved in accordance with Design Criteria and relevant standards;

• To ensure an efficient Civil & Structural and Geotechnical & Viaduct design is achieved in accordance with Design Criteria and relevant standards;

• To liaise with internal and external parties on all Civil & Structural and Geotechnical & Tunnel design matters and advises the NSC’s PRPM/SPM/PM regularly

• To liaise with internal and external parties on all Civil & Structural and Geotechnical & Viaduct design matters and advises the NSC’s PRPM/SPM/PM regularly;

• To co-ordinate the review of Contractor’s Civil & Structural and Geotechnical & Tunnel submissions and assists the NSC’s SPM/PM in conveying a timely response to the Contractor; To co-ordinate the review of Contractor’s Civil & Structural and Geotechnical & Viaduct submissions and assists the NSC’s SPM/PM in conveying a timely response to the Contractor;

• To identify and resolve potential design related issues during construction phase;

• To carry out any other duties as required by the Authority’s Project Management Team, including attending technical meetings and discussions, preparation of minutes of technical meetings and to provide technical support as required in the evaluations of Contractor’s claims etc.; and

• To ensure that the design intent is translated to construction on site by means of correct drawings and specifications.

QUALIFICATIONS & REQUIREMENTS:

• Minimum Degree in Civil / Structural Engineering or equivalent

• Minimum 3 years of relevant design management/coordination experience on projects similar in nature to the Works in the civil contract including design experience in geotechnical works for deep excavation foundation works for tunnel and/or viaduct/flyover project

• Team player with good interpersonal and communication skills

• Candidates with strong relevant years of experience will be considered for senior roles

Job Description:

• Work closely with the creative and marketing team in conceptualizing and designing marketing and promotional materials for both internal and external client – from logos to posters, brochures, printed and digital ads, flyers, product packaging, corporate identity kits and video editing when necessary
• Actively contribute to the design process – from preparing unique concepts to the final artwork in a timely manner
• Design UI elements such as page layouts (including text size and colour), input controls, navigational components and informational components
• Develop creative ideas, graphic and content in development of digital marketing campaigns to raise brand awareness, aligning marketing goals in online and offline brand campaigns and social media platforms
• Demonstrate resourcefulness in obtaining and maintaining research materials, reference samples, image libraries and artwork files
• Work closely with our traffic manager to liaise with vendors in producing and executing marketing and promotional collaterals within given deadlines
• Collaborate with other creative team member including graphic designers and developers that include aesthetics, web usability, site architecture, and functionality
• Identify and troubleshoot issue when it arises
• Create user-centered designs by understanding business requirements, and user feedback
• Create user flows, wireframes, prototypes and mock-ups
• Translate requirements into style guides, design systems, design patterns and attractive user interfaces
• Knowledgeable in Illustrator, HTML, CSS is a plus
• Any ad-hoc duties as directed

Job Requirements:

• Possess at least Diploma in Art / Design / Creative Multimedia / Computer Science / Computer Graphics or equivalent
• Minimum 2 years of relevant working experience
• Proficiency in Photoshop / Adobe Illustrator/ InDesign / Coral Draw / Flash / HTML / CSS / Dreamweaver / JavaScript

Position title : Goldsmith

• Location : Serangoon Road
• Working Days: 6 days a week (Must be able to work on weekends)
• Working hours : 11am to 9pm
• Salary : $3,500

Key Responsibilities:

1. Designing Jewelry and Objects:Create custom designs for jewelry (rings, necklaces, bracelets, etc.) based on customer requests or original ideas.
   Sketch or use computer-aided design (CAD) software to create detailed blueprints of the final product.
   
2. Metalworking:Melt and alloy gold and other metals to achieve the desired color, strength, and consistency for specific pieces.
   Shape and mold the metal using various techniques such as casting, forging, and soldering.
   
3. Casting and Shaping:Pour molten gold into molds to create base shapes for jewelry, and refine or finish pieces through techniques like hammering, rolling, or polishing.
   Use tools such as files, pliers, and hammers to shape metal and add intricate details to the designs.
   
4. Stone Setting:Set precious or semi-precious stones (diamonds, sapphires, etc.) into the metal using various setting techniques such as prong, bezel, or pave settings.
   
5. Finishing and Polishing:Smooth rough edges and surfaces to achieve a high-quality finish.
   Polish pieces using specialized tools to enhance shine and detail.
   
6. Repairing and Restoring Jewelry:Repair damaged jewelry by re-soldering, re-setting stones, or replacing broken parts.
   Restore old or antique pieces to their original form, while maintaining or enhancing their integrity.
   
7. Quality Control:Inspect finished pieces to ensure they meet design specifications, quality standards, and durability.
   Ensure that the weight, size, and quality of metals and gemstones are as required by the customer or company.
   
8. Customer Interaction:Consult with clients to understand their preferences, budget, and desired outcomes.
   Make adjustments to designs based on feedback or specific requests.
   

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Be a great team player, experienced in working with agile teams. Ability to collaborate closely with Developers, Business Analyst and Stakeholders.
• Conduct UX/UI reviews and manage necessary changes with the development team.
• Present and justify your design solutions based on user research with a clear understanding on the overall design roadmap, as well as your own design thinking and fundamental principles (i.e. colour theory, information hierarchy, etc.)
• Educate, plan, support and conduct user research / workshops with Business Analyst to collect qualitative and quantitative feedback from users.
• Create, improve and use hi-fidelity wireframes, prototypes, style guides, user flows, and effectively communicate your interaction ideas using any of these methods.
• Create clean and structured design files for better organisation.
• Manage and improve design components within Design System.
• Continually keep yourself and your design team updated with the latest changes in your industry’s standards.
• Being able to assist in creating / improving communication collaterals occasionally.

Technical

Experience - 9+

• Good understanding of design philosophy and user experience research and design.
• A good communicator and efficient team player.
• Excellent time management skills
• Good proficiency in wireframing / prototyping tools like Sketch and Figma
• Good proficiency in design software like Adobe Illustrator, Photoshop and InDesign

Responsibilities:

• Design graphics and edit videos, animations and digital media content for various online platforms.
• Digital graphics designs for events, posters, banners, prints and website.
• To do 3D design mock ups for event projects and pre visualization efforts.
• Create, design and edit videos accordingly to clients' requirements.
• Development of social media content from conceptualization to post production.
• Work with other departments to design creative proposals and assets for project development.
• Develop and work on post production editing and animate design assets.
• Propose new design concepts/ ideas constantly and share digital media trends positively.
• Able to create illustration and design assets for video & design projects.
• Able to do 2D/3D animation.
• Other ad-hoc duties as assigned.

Requirements:

• Diploma/Degree in Digital Media / Arts / Design / Visual Communications or equivalent field.
• Minimum 2 year working experience in relevant design field.
• Good knowledge of related software skills in After Effects, Animate, Photoshop, Illustrator, Adobe XD, Adobe Premier Pro, Blender, Maya etc.
• Good knowledge in video editing, animation and graphic design.
• Ability to conceptualize and create design content.
• Looking to grow into management position in future.
• Possesses strong project management skills as some projects have tight deadlines.

Senior Designer

• Monday - Friday
• Working Location: Tai Seng
• Salary: $2500 - $4000 + AWS + Performance Bonus

Requirements:

• Diploma or Degree in Fashion Design or related discipline.
• At least 3 years of relevant experience in fashion design.
• Knowledge in textile, garment construction, design and development.
• Proficiency in Photoshop and Illustrator.
• Experience in manage multiple projects and meeting tight datelines.

Responsibilities:

• Mood boards, design development and presentation.
• Design and fabric research, sourcing, preparing prototype and prototype development.
• Create technical drawings for sampling and presentation.
• Liaise with relevant parties on development and construction.
• Manage fabric and trims library.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior

Requirements

• 1 to 3 years of work experience in a similar capacity; relevant experience in a 5-star hotel is preferred.
• GCE N/O Levels or fresh graduates in Hospitality/ Tourism Management
• Intermediate computer literacy and knowledge of Microsoft Office applications
• Excellent communication and interpersonal skills (spoken, written and electronic)
• Demonstrate independence, responsibility and accountability
• Able to work rotating shifts including public holidays and weekends
• Basic computer skills, including Microsoft Office

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: Custom Die-cut Components Manufacturer
• Position Title: Process & Manufacturing Technician/Engineer (2D CAD Designer/Drafter)
• Working Location: Serangoon North
• Working Hours: Monday – Friday, 8am – 5.30pm
• Salary Package: Up to $3,800 + VB
• Duration: Permanent

Key Responsibilities

• Define manufacturing processes and estimates for new project introductions (RFQs).
• Design and define die cutting tooling.
• Prepare Process & Manufacturing documentation such as CAD Drawings, BOM, ECN, Control Plans, and Working Instructions.
• Evaluate manufacturing processes based on quality criteria, including efficiency, speed, and cost.
• Provide support for production troubleshooting and manage production delays.
• Promote continuous improvement in operational KPIs (Scrap, Efficiency, Cost, Yield, Customer Complaints, Audits, etc.).
• Optimize facility layouts, production lines, machine operations, and network performance.
• Implement cost-reduction strategies while maximizing quality.
• Train staff in both new and existing manufacturing processes.
• Collaborate with engineers, contractors, suppliers, and team members to improve processes.
• Ensure compliance with safety and environmental regulations in all manufacturing procedures.
• Study and upgrade systems and processes with new technologies.

APPLY NOW!!!

• Minimum of a Diploma/Degree in Engineering, preferably with at least 2 years of experience in a manufacturing or production environment.
• Prior experience in continuous process improvement culture/approach
• Proficient in CAD 2D software.
• Experience with ISO 9001 and ISO 13485 audits, Six Sigma, and lean manufacturing principles is highly desirable.
• Hands-on experience with laser machines will be an added advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70614 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Responsibilities:

• Produce design concepts - includes space planning, render 3D perspectives and construction drawings
• To receive requirement brief and discuss project with internal design team and external contractors/suppliers
• Source and select materials, furnishings, lighting fixtures and accessories that enhance the overall design concept
• Prepare presentation materials and design documentations
• Any other ad hoc duties as assigned

Requirements:

• Minimum 3 years of working experience in Interior Design, preferably specializing in Corporate Office Interior Design
• Recognized Diploma/Degree in Interior Design, Architecture or equivalent
• Proficient in AutoCAD, 3Ds Max, V-ray, Photoshop and other design related software
• Possess excellent design flair and highly creative with a good eye for design details
• Strong in conceptual design and space planning skills with strong design portfolio
• Positive attitude, result-oriented and a good team player
• Able to work under pressure and with a sense of urgency to meet tight deadlines

A competitive remuneration package and a long-term career prospect will be offered to the right candidate. Apply now with your full resume including portfolio, work experiences, reason for leaving, current and expected salary and earliest available date.

Front Desk cum Sales

(Beauty Wellness)

• Somerset
• Mon-Fri 10am -7pm / Sat 10am - 6pm
• 6 days off per month
• S$ 2,500 - 3,500 (Depending on experience)
• + Commission pay

Job Description:

• Answering calls
• Schedule appointments for client
• Recommend and assists customers with purchase decisions.
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

· Knowledge in AutoCad/ MicroGds & drafting

· Design Conceptualization & Space Management

· Strong Discipline in Commercial & Industrial Office Projects

· Knowledge in Photoshop and 3D studio Max

· Adaptable to Microsoft environment & proficient in Spreadsheet, Words & Powerpoint

· Site coordination and supervisory skills will be an added advantage

· 2 years of experience in designing landed properties/houses in Singapore. Strong in Architecture, concepts & space planning

· Knowledge of URA guidelines

· Knowledge of Interior and Landscape design will be an advantage

· Knowledge in design development set of detailed drawings

· Knowledge in the selection of colors & materials

· Able to produce entirely

• Understand the project brief from designers/clients
• Developed designs and concepts based on the client's corporate identify
• Prepare construction, joinery and details drawings
• Preparespecifications for Furniture, Finishes and Equipment's
• Technical Drawing (AutoCAD): Space Planning & Construction Drawing
• At least 2 years of experience in Commercial Design

· Knowledge in AutoCad/ MicroGds & drafting

· Design Conceptualization & Space Management

· Strong Discipline in Commercial & Industrial Office Projects

· Knowledge in Photoshop and 3D studio Max

· Adaptable to Microsoft environment & proficient in Spreadsheet, Words & Powerpoint

· Site coordination and supervisory skills will be an added advantage

· 3 years of experience in designing landed properties/houses in Singapore.

· Strong in Architecture, concepts & space planning

· Knowledge of URA guidelines

· Knowledge in design development set of detailed drawings

· Able to produce an entire set of tender drawings

· Knowledge of Auto-Cad / Sketch-up & Photoshop

· Knowledge in the selection of colors & materials

· Good working attitude with a high level of professionalism, integrity, and initiative

· A good team player and possess good time management skills to meet multiple deadlines

Experience in designing landed properties/houses in Singapore. Strong in Architecture, concepts & space

planning

Knowledge of URA guidelines

Knowledge of Interior and Landscape design

Knowledge in design development set of detail drawings

Knowledge in selection of colours & materials

Able to produce entire set of tender drawings

Knowledge of Auto-Cad / Sketch-up & Photoshop

· Knowledge of AutoCad/ MicroGds & drafting

· Design Conceptualization & Space Management

· Strong Discipline in Commercial & Industrial Office Projects

· Knowledge of Photoshop and 3D Studio Max

· Adaptable to Microsoft environment & proficient in Spreadsheet, Words & Powerpoint

· Site coordination and supervisory skills will be an added advantage

• Collaborate with our team to understand project requirements and objectives.
• Able to create mood boards, wireframe and design concepts on Figma or Adobe creative suite.
• Design and develop eye-catching and intuitive website design.
• Create responsive and mobile-friendly WordPress websites.
• Build homepage and subpages on WordPress
• Good understanding of design principles, colour palette, visual media, typography when creating website design

Stay up-to-date with industry trends and best practices

Job Description:

1. Develop on/offline marketing collaterals such as brochures, website imagery, social media artworks, electronic direct mailers and videos.

2. Ensure final graphics are visually appealing and on-brand with company’s direction.

3. Prepare digital artworks for print production and coordinate with vendors to ensure timely delivery.

Job Requirements:

1. Diploma, NiTEC in Graphic, Visual Communications or similar disciplines

2. At least 1 year of relevant working experience

3. Proficiency with Adobe Creative Suite, After Effects, Premier Pro, InDesign, Illustrator and Photoshop

4. Well-versed in photography and videography

5. Detail-oriented with good sense of typography, layout and digital manipulation

6. Meticulous with the ability to multitask and work under pressure

7. Take initiative and able to work independently as well as in a team

Job Description

• Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
• Software support: diagnosis and resolution of software functionality for both the operating system (Win 11 and Mac OS) and standard desktop applications (MS 365 and etc.)
• IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
• Enhanced support for VIP users including 7x24 on-call support
• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
• Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
• Asset management support for end user devices by following defined processes
• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
• Onsite support for events such as trade shows or special meetings
• Regular checks for IT Room devices and Meeting Room equipment when required
• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Requirements

• 2-3 years of deskside support experience (MNC support experience and VIP support experience preferred)
• Experience in using ServiceNow is preferred
• Good deskside support technical skills and basic infrastructure knowledge
• Good communication and coordination skills
• Fluent English in both writing and speaking
• Be polite, patient, helpful
• Have a good sense of service mindset
• Have a good capacity of adaptability
• Willing to work overtime when required