Our client a leading Automotive company seeking for Customer Service Officer / Front Office Assistant.

Requirements:

• Min GCE O levels / ITE
• At least 2 years of customer service, front office or receptionist experience.
• Pleasant disposition, customer oriented with good communication skill.
• Well organized, independent and approachable.
• Responsible, proactive and patience.

Others:

• Office hours ( 5 day work week including weekend on a rotation schedule)
• Working hours 10am to 7pm
• Located Central-West
• Salary up to $3,200 (Depending on experience.

Interested applicants to email updated resume to [email protected]

Responsibilities

• Perform installation, maintenance, troubleshooting and repair of machines / equipment.
• Carry out maintenance work in accordance with the maintenance schedule and update all daily, monthly and yearly maintenance checklists accurately.
• Attend machine / equipment breakdowns in a timely and effective manner to minimize downtime.
• Ensure all machine & equipment repairs and maintenance records in accordance with ISO requirements.
• Other duties as and when assigned by management.

Requirements:

• Diploma in Mechanical / Mechatronics / Electrical Engineering
• Fresh graduate is welcome

Interested candidates, please forward a detailed resume as MS Word format and email to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Consultant: Daniel Lee / EA Personnel No: R1989151

Responsibilities:

• Prepare and complete orders for delivery or pickup according to schedule
• Receive and process warehouse stock products (pick, unload, label, store)
• Keep a clean and safe working environment and optimise space utilisation
• Complete diary logs into inventory
• Report any discrepancies
• Communicate and cooperate with supervisors and co-workers
• Follow quality service standards and comply with procedures, rules and regulations
• General store administrative duties
• Back up duty as delivery driver in the event of driver’s absence

Requirements:

• Min Nitec or GCE ‘O’ Level
• Proficiency in inventory software, databases and systems
• Minimum of 2 years proven working experience as a Warehouse Assistant
• Class 3 driving licence will be of advantage

Interested candidates, please forward a detailed resume as MS Word format and email to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Consultant: Daniel Lee / EA Personnel No: R1989151

Job Descriptions:

• Handle day-to-day recruitment operations such as posting of job advertisements, screening and shortlisting of candidates, interview scheduling to the on-boarding of new hires
• Handle on-boarding and off-boarding administrative matters
• Support the administration of scholarship and internship
• Creation and maintenance of employee records in HR system and P-Filing
• Processing of Employee claims
• Employee event management ranging from sourcing of vendors, designing of EDMs and on-site support.
• Ensure the smooth running of operations in accordance to prescribed policies, standard operating procedures and customers’ expectations
• Responsible for meeting KPIs
• Address to employees’ issues promptly
• Adhere to high ethical standards and comply with all regulations / applicable laws

Requirements:

• At least 1 years’ experience in Recruitment and Talent Operations
• Diploma and above
• Prior experience with Workday / SAP is an added advantage

Interested candidates kindly APPLY or send in your resume to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Daniel Lee / EA Reg No: R1989151

• Assign sufficient manning to cater for daily operational needs
• Planning of VIP arrivals and departures and ensuring operational efficiency
• Develop and maintain strong guest relationships to ensure guest loyalty
• Handle guest issues when needed 
• Plan and review rosters to ensure productivity goals are met
• Conduct audit checks on service standards and ensure compliance with hotel standards
• Ensure operations are in order, guests assistance required is rendered accordingly and hotel’s service standards are met
• Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in Guest Satisfaction system
• Facilitate preventive maintenance program with housekeeping and engineering
• Work with the Revenue, Reservation and Sales Manager to ensure strategies are in place to maximize revenue opportunities
• Track and Forecast daily, weekly and monthly Of Loyalty Program
• Planning, reviewing, training, monitoring, evaluation and counseling of employees
• Handling and investigation of guest requests/complaints 
• Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
• Attend any department and operational meetings
• Ensure grooming standard set by the hotel at all times
• Ensure work areas are adequately stocked and inventory properly recorded 
• Ensure department compliance with safety and security procedures at all times

Supporting the Talent agenda

• Provide HR support to execute the Talent priorities for the group. These range from recruitment, Employee Engagement, Compensation and benefits management, performance

management and Learning and Development

• Work with the HR Head to deliver the full range of HR services to the business

• Assist in the timely implementation and execution of talent processes

• Assist in managing employee relations issues (grievances, performance related issues, termination of employment, etc.) in conjunction with the Management and head of offices

• Ensure risks relating to employees, HR policies and practices are mitigated through appropriate actions and robust control mechanisms

• Assist in ensuring compliance with relevant local legislation and employment law

• Responsible for administration of the HR Management system, in the upkeep of data, reports, leave management and HR processes- troubleshooting, configuration and facilitation

• Regulatory reporting to MOM and responsible for all MOM-related transactions: Work Pass applications, cancellations etc.

Job Requirements:

• 5 to 7 years of demonstrable work experience in a HR generalist preferably in a regional or global role.

• Previous experience in assisting with the management of employee relations issues

• Strong client focus and proven ability to build strong relationships with key stakeholders

• Excellent communication (verbal and written), presentation, interpersonal skills, Strong MS Excel and MS Powerpoint skills

• Ability to manage and meet multiple deadlines within a fast-paced environment

• Well-developed organizational and project management skills

• Strong team orientation

Summary:

• Equipment set up for various systems, installation, conduct testing & commissioning

• Follow up with clients in a timely manner

• Assist sales team with site survey & system design

• Provide support and manage project

• Perform troubleshooting & repair / replace faulty parts

• Provide onsite support to diagnose and rectify technical issue

• Ad hoc duties as required

Additional Information:

• Relevant educational qualifications in Diploma in Electrical / Electronic / Mechanical / Mechatronic or engineering field or equivalent working experience

• Able work independently and with other both indoor and outdoor locations

• Possess good communication and interpersonal skills

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Experience in cabling & installation and maintenance

• Good working attitude and self-motivated

Night shift ( 5 work day per week )

9pm – 6am

Job descriptions:

Assist driver in the daily delivery operations

Loading/unloading of goods for delivery

Assist in warehouse duties such as packing and labelling of goods

Maintaining cleanliness of store

Any other ad-hoc duties as assigned

Requirements:

Minimum N level holders

With relevant working experience

Job Profile:

• Processing payments for trade transactions and passing entries to facilitate journaling of AP related transactions.

• Support in executing various banking related transactions.

• Support Accounts Manager in any ad hoc requirements as per need.

• Filing and upkeep of documents.

Job Requirements:

• Knowledge of working/exposure in ERP environment or automated accounting software - preferably Microsoft Dynamics Business Central.

• Education requirements : Diploma/ Bachelors Degree.

• Minimum 2-5 years experience in accounts department preferably in a trading company.

Position Summary

To assist the department to manage the quality assurance function and achieve customer’s

satisfaction.

Responsibilities

Primary Responsibilities

• Ensure all processes and procedures comply to Customer's Standards and GMP requirements.

• Lead and Drive Quality Awareness for team in WH/PA with plans.

• Lead and Drive for Quality Improvement and Root Cause Investigation for NCR/Customer Complaints to improve KPI performance.

• Lead GMP & GDP Audits for Production Assembly and Warehouse.

• Provide Quality Trainings for new/existing employees.

• Maintain the documentation of and conduct site training for all assigned SOP and WI.

• Maintain a detailed training plan for all staff and ensure that training is completed in a timely manner.

• Ensure all relevant SOPs and WIs are adhered in assigned operations.

• Identify issues in efficiency and work on improvements.

• Staff performance management

• Enforce strict safety guidelines and company standards

• Preparation of various reports (KPI, GMP & GDP, etc)

• Other adhoc duties as assigned from time to time.

Qualifications Summary

Experience:

• Experience in ISO9001/GMP system.

• Experience in GMP/GDP/ISO audits.

• At least 5 years of working experience in manufacturing industry.

Education:

• Diploma or degree within relevant field or similar working experience.

Skills:

• Positive mindset.

• Leadership Skill.

• Able to multitask.

• Energetic to strive for improvement.

Job Description & Requirements:

• To work closely with the Managing Director & General Manager assisting with anything from Sales, Product Marketing and Operation, Project Planning and Staff Management
• Design strategy and set goals for growth
• Control budgets and optimize expenses
• Set policies and processes
• Ensure all Sales and Operations (FIT, MICE & Group Operation) Heads of Department to work productively and develop professionally
• Ability to think out of the box in creating and presenting new ideas and proposals

Requirements:

• Ability to design and implement a successful sales strategy
• Ability to guide and mentor section head of department
• Excellent in planning, organization and problem-solving skills
• Advanced time management skills

Skills:

• Strong leadership and team management skills
• Excellent negotiation and interpersonal skills
• In-depth knowledge of the Travel industry and Hospitality industry trends and best practices
• Exceptional organizational and project management abilities
• Strong communication and presentation skills

Education and Qualifications:

• Bachelor's Degree in Hospitality Management, Event Management, Business Management, or related field
• Relevant certifications in Business Management, or related field
• Minimum of 5 years of experience in a leadership role within the Travel industry and Hospitality industry

Responsibilities

• Perform installation, maintenance, troubleshooting and repair of machines / equipment.
• Carry out maintenance work in accordance with the maintenance schedule and update all daily, monthly and yearly maintenance checklists accurately.
• Attend machine / equipment breakdowns in a timely and effective manner to minimize downtime.
• Ensure all machine & equipment repairs and maintenance records in accordance with ISO requirements.
• Other duties as and when assigned by management.

Requirements:

• Diploma in Mechanical / Mechatronics / Electrical Engineering
• Fresh graduate is welcome

Interested candidates, please forward a detailed resume as MS Word format and email to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Consultant: Daniel Lee / EA Personnel No: R1989151

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

OVERVIEW

The News Assistant provides support to the show production teams assisting with cutting video, building graphics, basic segment production and guest booking. This role is ideal for candidates looking for entry into a career in journalism and TV news production with a keen interest in business, economics, and financial markets. You will also begin to learn about business and markets and the fundamentals for journalism.

KEY RESPONSIBILITIES

• Write basic scripts for TV news
• Research news stories
• Transcribe live interviews
• Build graphics using CNBC’s in-house applications and liaise with the Graphics team for guidance
• Work with video editors to cut videos to match news scripts
• Prepare elements such as video clips, lower-thirds, soundbites etc for show segments
• Efficiently manage the teleprompter for on-air talents during live programming
• Being involved in creation of show segments – share, discuss and/or pitch ideas

Responsibilities:

1) Achieve operational goals and key performance indicators that are aligned to the organization's overall strategic objectives

2) Serve as the public relations front for the centre by planning, executing and maintaining an effective communication programme via the carious channels, eg; dialogues, briefings, internet, intranet static information, newsletters and handbooks to shape behavior of customers, service partners and employees.

3) Prepare and analyse statistical reports on a periodic basis

4) Analyse customers' feedback and recommend areas of improvement and solutions

5) Monitor service partners' performance and investigate late payments that are due to system problems to ensure timeliness and accuracy of payments

6) Coach, train, and develop employees to their fullest potential

7) Investigate any non-conformances to Service Level Agreement to faciliate corrective and preventive action

8) Review, streamline and implement solutions to enhance the operational efficiency and effectiveness

Requirement

· Diploma / Degree in any discipline

· Admin exp are welcome to apply

· Entry level with No Exp are welcome to apply

Interested candidates please send a copy of your resume to [email protected]

Consultant In-Charge: Daniel Lee / R1989151

Job Descriptions:

• Handle day-to-day recruitment operations such as posting of job advertisements, screening and shortlisting of candidates, interview scheduling to the on-boarding of new hires
• Handle on-boarding and off-boarding administrative matters
• Support the administration of scholarship and internship
• Creation and maintenance of employee records in HR system and P-Filing
• Processing of Employee claims
• Employee event management ranging from sourcing of vendors, designing of EDMs and on-site support.
• Ensure the smooth running of operations in accordance to prescribed policies, standard operating procedures and customers’ expectations
• Responsible for meeting KPIs
• Address to employees’ issues promptly
• Adhere to high ethical standards and comply with all regulations / applicable laws

Requirements:

• At least 1 years’ experience in Recruitment and Talent Operations
• Diploma and above
• Prior experience with Workday / SAP is an added advantage

Interested candidates kindly APPLY or send in your resume to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Daniel Lee / EA Reg No: R1989151

• Permanent headcount, based in Singapore
• Leading advisory firm
• Candidates must have relevant experience in corporate finance (IFA, M&A, Valuation)

Responsibilities would include:

• Work on sell-side, buy-side and capital raising deals in all stages of execution for large corporates, listed companies and early stage companies
• Provide Independent Financial Advisory (IFA) Opinions in line with regulatory requirements in Singapore
• Produce and analyse financial models and assess commercial data and assumptions which underlie financial forecasts
• Support business development initiatives, including the preparation of proposals, market research, industry & company profiles
• Build and maintain client relationships before, during and after engagements
• Work closely with Partners and Managers on client management and business development activities

Profile of ideal candidate:

• Bachelor's degree in any discipline
• 3-6 years of experience in corporate finance (IFA, M&A, Valuation)
• Excellent academic background preferably with a professional qualification in finance / accounting / CFA / FRM
• Good understanding of corporate finance, valuation concepts and listing regulations in Singapore
• Possess strong quantitative skills with the ability to understand financial statements and build three statement financial models in Excel
• Exceptional analytical, problem solving and presentation/report writing skills, combined with a good understanding of business dynamics and commercial value drivers
• Self-motivated and able to work independently
• Strong capability to manage multiple projects

If you are keen to have a preliminary chat, please send me your CV directly to [email protected] quoting reference number CL/BH-19824/FB.

Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent. Due to the high volume of applications received during this period, we seek your understanding that we will only be contacting shortlisted candidates.

Reg No. R1548449
BeathChapman Pte Ltd
Licence no. 16S8112

Do you want to make your mark in salvage operations and wreck removal projects? Do you have a shipbuilding background and have gained experience as a designer, engineer, constructor in recent years? Do you have a flexible, practical attitude and you like to work internationally? Then we would like to discuss the position of naval architect at SMIT Salvage.

As a Naval Architect at SMIT Salvage you fulfill a pivotal role between the office and the projects and the world is your working area. You never know where and when a ship will be in distress and that gives your work as a Naval Architect extra dynamism. This sounds cliché, yet it is reality. Just as well that you have an adventurous profession as a naval architect. When a ship is in distress, you go with a team consisting of, among other things, a Salvage Master, Salvage Superintendent to the place of disaster. Everything is important to salvage the ship as quickly and well as possible and your expertise is of great importance.

As a Naval Architect you provide preparatory and executive shipbuilding support in the realization of both salvage operations and wreck removal projects, such as the wreck removal of the Baltic Ace. Depending on the job, you work from our office in Singapore or at a location somewhere in the world. To properly fulfil the role of Naval Architect, it is important that you have a hands-on attitude. Based on the salvage plan that is initiated on location, you perform technical calculations with regard to the feasibility and realization of a ship's salvage. You also devise and design (technical) solutions for specific project-related problems, such as repairing damage, towing connections, lifting and pulling plans.

Your responsibilities as an Assistant Naval Architect

• Supervising and assessing the construction work of subcontractors.
• Developing and improving calculation methods for salvage and wreck removal projects.
• Contribute to the further development of new salvage equipment or the improvement of existing salvage equipment.

Your qualities

You can make your mark as Assistant Naval Architect if you have:

• A minimum Degree in Naval Architect or its equivalent discipline.
• Demonstrable experience in shipbuilding / constructional field.
• Experience with various software programs, such as GHS, AutoCAD, Rhino and Hecsalv.
• Willingness to work on weekends and public holidays frequently, with OT and allowances compensated.
• Must be willing to travel at short notice.

(WEST REGION) - tuas south

Job description:

• pass application & renewal
• Handle and coordinate training application
• manage courses registration
• prepare ISO cert
• leave & medical data record
• payroll
• administrative like pick up incoming calls

Requirements:

• Proficient in communication and able to handle English documents.
• Humble attitude
• Diploma in Human Resource or Business admin
• Stable working environment

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

(WEST REGION) - Tuas south, Company transport provided

Key Responsibilities:

• Data Entry: Inputting financial data into accounting software or spreadsheets accurately and efficiently.
• Accounts Receivable/Payable: Assisting with invoicing customers, processing payments, and managing accounts payable functions such as vendor payments and expense reimbursements.
• Bank Reconciliation: Helping reconcile bank statements with company records to ensure accuracy in financial reporting.
• Record Maintenance: Organizing and maintaining financial records, including invoices, receipts, and other documents.
• Communications: Corresponding with clients, vendors, and internal departments regarding financial matters.
• Assisting Auditors: Providing support during audits by gathering requested documents and assisting auditors with inquiries.
• General Administrative Tasks: Performing various administrative duties such as filing, answering phones, and assisting with other office tasks as needed.

Requirements:

• Candidate must possess at least a professional certificate in Accounts.
• Education background not important
• Available immediate or within short notice
• Able to work independently with minimal supervision
• Able to multitask and work under pressure
• Responsible and has a positive attitude towards multi-tasking

Other Information:

• 5day work week
• Training provided
• Company transport provided

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Nyana Nyana Eco

Nyana Nyana is a Singapore eco fashion brand and a social enterprise (raiSE) that focuses on a better working environment for the maker and healthier products for the consumer and the earth at every stage of the supply chain.

Nyana Nyana manages an upcoming multi-brand sustainable store and we are inviting candidates for the position of:

Retail Sales Assistant (Full Time / Part Time)

Main Responsibilities

- Manage daily retail operations and assist the store manager in driving sales performance.

- Handle cashier duties, including processing payments, exchanges, and returns using the POS system.

- Receive, process, and manage stock, including replenishments, returns, damages, and transfers; support stocktaking.

- Maintain a clean and organized shopping environment, including fitting rooms.

- Inform customers about ongoing promotions and offers.

- Deliver excellent customer service and enhance the shopping experience.

- Advise customers on color, fit, and silhouette to meet their needs.

- Supports marketing in social media contents

Requirements

- Good written and spoken English.

- Passion in sustainable fashion

- Service-oriented with strong interpersonal skills.

- Available to work at least 15 hours per week.

- Must be able to work on weekends and public holidays.

- Must work at least one weekend day (Saturday or Sunday) each week.

- Part-time positions open to any age, including elderly and students.

(CENTRAL REGION) - Robinson Road

We are seeking an assistant manager / manager who is driven and passionate about delivering exceptional service and value to our valued clients.

The ideal candidate must have a strong background in Trust with people management experience and possess a growth mindset.

Key Responsibilities:

• Manage a portfolio of trust accounts, ensuring compliance with the terms of the trust documents, legal requirements, and fiduciary duties
• Manage and oversee the day-to-day administration of trust accounts, including but not limited to opening new bank or brokerage accounts, distribution to beneficiaries, fund transfer, and investment management
• Carry out periodic reviews of assigned trust portfolios to ensure proper administration and identify potential risks
• Maintaining accurate and updated trust records
• Create Viewpoint Master files, set up and uploaded all trust documents into ViewPoint and maintenance of all necessary principal records and trust files
• Acts as a primary point of contact for trust clients and ensures transparency in trust administration by providing high-quality customer service to clients, building strong relationships, and addressing their inquiries
• Ability to draft and review trustee minutes, resolutions, or any trust related documents
• Work closely with other departments to coordinate services for clients
• Collaborate with professional advisors, investment managers and banks in the management of the assets of the trusts and foundations
• To assist the head of department in mentoring and guiding the junior trust administrators

Qualifications Requirements:

• Bachelor's degree in business administration, law, finance, accounting, or relevant field
• 3 to 6 years of experience in Trust Administration or relevant; candidates with solid relevant experience will be considered for a manager position
• Proven experience in an assistant managerial role or managerial role
• Solid understanding of relevant trust laws and regulations related to trusts, estate planning, taxation, and fiduciary responsibilities
• Strong analytical skills, attention to detail, and problem-solving abilities
• Excellent communication skills, both written and verbal
• Ability to work in a discreet and utmost confidentiality with high ethical standards to protect clients' data
• STEP qualification will be an added advantage

Other Information:

• We offer a competitive salary and benefits package, a collaborative work environment, and opportunities for growth and development
• Hybrid working arrangement for confirmed staff

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Location - Tuas South / Boon Lay

2ways company transport provided for Tuas South

Key Responsibilities:

• Data Entry: Inputting financial data into accounting software or spreadsheets accurately and efficiently.
• Accounts Receivable/Payable: Assisting with invoicing customers, processing payments, and managing accounts payable functions such as vendor payments and expense reimbursements.
• Bank Reconciliation: Helping reconcile bank statements with company records to ensure accuracy in financial reporting.
• Record Maintenance: Organizing and maintaining financial records, including invoices, receipts, and other documents.
• Communications: Corresponding with clients, vendors, and internal departments regarding financial matters.
• Assisting Auditors: Providing support during audits by gathering requested documents and assisting auditors with inquiries.
• General Administrative Tasks: Performing various administrative duties such as filing, answering phones, and assisting with other office tasks as needed.

Requirements:

• Candidate must possess at least a professional certificate in Accounts.
• Education background not important
• Available immediate or within short notice
• Able to work independently with minimal supervision
• Able to multitask and work under pressure
• Responsible and has a positive attitude towards multi-tasking

Other Information:

• 5day work week
• Training provided
• Company transport provided

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

What do we expect from you?

Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

How your day looks like?

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

What do we expect from you?

Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using the hotel Property Management System aligned with Mondrian Singapore Duxton Policies and Procedures.

How your day looks like?

• Handle all guest queries and requests
• Record all/any incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Hotel Manager
• Ensure that all potential hazards are reported immediately, addressed and followed through to ensure issues rectified
• Know of all arrivals/departures and ensure guest names are used at all times
• Know the current availability situation at any given time, and also future availability
• Have complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc
• Be familiar with all hotel room types, numbers, layout, locations, rates
• Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business
• Know the hotel ethos to assist with site inspections when requested
• Manage upselling opportunities, email capture and other Front Office initiatives
• Drive core values to positively impact both Employee and Guest Satisfaction scores
• Represent and/or assist Front Office Manager in all necessary meetings, as required, to ensure effective inter-departmental communication
• Maintain the ethos, brand integrity, core values and operational standards to ensure all Front Office areas are well maintained
• Liaise with Front Office Manager on all issues/feedback raised in internal and external reports, including InnsQore and Sterling guest surveys
• Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained, and report defective materials/equipment to Front Office Manager
• Monitor pre-registered arrivals and ensure all no shows are checked out and charged
• Meet and welcome regular and VIP guests
• Ensure Front Door entrance is covered at all times and bell staff are posted
• Ensure guest privacy and security, respecting confidential information and 100% compliance with Mondrian Singapore Duxton confidentiality policy
• Ensure compliance with hotel credit policy and Standard Financial Procedures
• Undertake and complete any special projects, tasks or other reasonable request by Front Office and/or Hotel Manager, and be available for emergency call out

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.