About Thrive Healthcare
Many people struggle with getting back to moving and feeling normal after suffering from an illness or injury. At Thrive Healthcare, we have identified a gap in post-discharge care. That is, many patients are discharged with the notion that they are able to seek their own rehabilitation. But that is not always true.
And this is why we exist. To improve the continuum of rehabilitation in the community by providing better care. We are a rehabilitation company that seeks to empower and guide our clients towards and beyond functional recovery.
If you are reading this, chances are that you have the same passion as us, and a deep-desire to continue learning and improving the lives of those around you.
We help you to Move Better, Feel Better, and Thrive.
Why join us?
Thrive is not just another workplace. We are a team that is first and foremost invested in you, your needs and your overall well being. Our culture is not just about creating an awesome work environment, it is about providing you with an opportunity to thrive in all areas of your life.
We believe that people come first and that is why we want to create an environment that is focused on helping you achieve your best.
Responsibilities of a Fitness Coach/Front of House
This role requires the dual-role of both a fitness coach and front of house duties. As a Fitness Coach, you are the front line for building customer relationships. As such, it is imperative that you hold the highest standards of service, along with a friendly and welcoming demeanor characteristic of Thrive Healthcare. Your duties include both in-person and administrative duties, and a keen attention to detail is key.
We are looking for a team member to coach multiple fitness classes each week, assist our team of physiotherapists with their client’s exercise prescription, and manage front of house duties. The Fitness Coach will be integral in the success of the gym whose duties and responsibilities will grow and evolve as our business and needs do.
As a Front of House, you will will create a welcoming environment for our members. You will be responsible for managing front desk operations, assisting with membership inquiries, maintainence of the facility and ensuring a positive experience for all.
The Fitness Coach/Front of House is a respectable individual who is focused on steering the Fitness arm of Thrive Healthcare and the clients toward pursuing virtuosity as they achieve their goals. He/She should demonstrate excellent programming knowledge, coaching, and effectively lead all Functional Fitness classes. He/She should be self-motivated and a team player with the ability to get along with all personality types in order to help clients reach their goals.
Your responsibilities include, and are not limited to:
- Direct fitness programmes for group classes/personal training
- Assist as needed with facility improvements, cleanliness, maintenance, individual projects
- Manage daily maintenance, equipment, repairs and cleanliness of the facility
- Handle member inquiries, provide information about program, and track attendance
- Create and promote an inspiring, positive, and fun environment for clients and colleagues
- Plan and facilitate community events calendar along with marketing
- Take and manage email/phone call enquiries
- Take and manage booking and registration of appointments
- Maintain an accurate Point-of-Sale (POS) record, and inventory as required
- Ensure accurate and timely payment of customer bills
- Ensuring a clean, safe and welcoming facility at all times
- Keep all equipment and supplies in order and facility clean
- Source for and order corporate gifts/products as required
- Liase with vendors freelancers and subcontractors
- To provide support to physiotherapists before, during, and after rehabilitation session/group rehabilitation sessions
Skills & Qualifications:
- Relevant sport/exercise science degree/diploma
- Minimum 2 years fitness coaching experience
- Relevant coaching qualifications in group classes, personal training and/or fitness certifications would be preferred
- Standard First Aid (SFA) + CPR Certification
- Excellent knowledge of Microsoft Office/Excel, including making and utilizing spreadsheets and reports, is desired
- Accounting experience preferred
- Excellent time management skills, conscientious and organized, with attention to detail
- Good communication, interpersonal and problem-solving skills
- Sensitive to others' needs and feelings and being understanding and helpful on the job, actively looking for ways to help people
- Honest and responsible
- Punctual and reliable
- Positive learning attitude and willing to put others or clients first
Attributes of our Fitness Coaches/Front of House:
- Proactivity: Constantly anticipate the needs of your colleagues, partners and clients. Seek to meet and exceed the expectations of clients and partners.
- Authenticity: Build trust through responsible actions and honest relationships. Take time and care to listen and make meaningful connections with partners and colleagues.
- Credibility: Do what we say we will do. Set goals, prioritize, and stay on top of responsibilities to ensure tasks are completed efficiently and effectively.
- Accountability: Regularly communicate and keep up to date with colleagues, clients and partners, tasks and any ongoing projects.
