An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

Reporting to the Rooms Division Manager, you shall be responsible for:

• The condition of the house, particularly relating to the number of rooms available and occupied and ensure this information is up-to-date and accurate.
• Observing and directing Dorsett Representatives on the following:

1. Allocating and processing of guest rooms
2. Meeting and escorting VIP guests
3. Providing general information and assistance to guests

• Deputising the Assistant Front Office Manager / Rooms Division Manager in his / her absence.
• Monitoring D/M Log Books for special requests, instructions and information recorded and any action taken or to be taken.
• Conducting room inspections with particular emphasis on cleanliness and standard set up.
• Conducting daily show room inspection and ensure that show rooms are in good condition.
• Performing pre-payment daily and email to Reservations after charging.
• Liaising regularly with Housekeeping Department regarding all special requests, full house situations and general problem solving.
• Coordinating the Hotel Guest History Program in conjunction with all departments (if applicable).
• Handling all guest complaints effectively in a tactful, diplomatic and professional manner.
• Performing End-of-Day Operations and ensure that all reports are disseminated accurately.
• Purchasing stock/inventory according to purchasing procedures and specifications while handling and storing stock according to stock control procedures and keeping within the Budget/Outlook.
• Managing and maximizing occupancy, revenue and average rate while maintaining high service standards via the upselling programs within the department.
• Ensuring the guest registration, checkout, and mail services are handled efficiently and courteously in accordance with the hotel’s policy and procedures.
• Ensuring that all hotel credit checks are carried out and contact the guest to lower down the invoice if necessary.
• Conducting regular training to ensure all associates have the necessary skills to perform their job efficiently and effectively.
• Ensuring compliance with legislated health and safety requirements within the workplace and be familiar with the emergency procedures on fire prevention, fire drill, guest accidents, associate accidents, and bomb-threat suspicious parcel, procedures on serious crime occurrence, death of a guest, stalled elevators, power failure and any other emergencies.
• Any other ad-hoc duties requested from time to time.

SKILL REQUIREMENTS

• GCE 'O' Level or equivalent (Diploma in Hotel Management or related fields will be advantageous)
• At least 4 years of relevant experience, of which at least 1 year in supervisory role
• Knowledge in OPERA Cloud
• Proficient in Microsoft Office
• Possess cheerful personality, able to handle stressful situation
• Critical problem-solving skills

WHAT WE OFFER

• Annual Wage Supplement (AWS)
• Annual bonus*
• Meal Allowance
• Medical benefits including free outpatient panel clinic consultation
• Flexi-Benefit (Dental / Optical)
• Birthday leave
• Free Uniforms & laundry
• Training opportunities
• Career opportunities and many more

Remuneration shall commensurate with candidate with more experience.

We regret that only shortlisted candidates shall be notified.

• Provide support for student issues as first contact point.
• Provide pastoral care and counselling to all students.
• Enforce School policies and oversee the implementation of quality student processes including student orientation, class scheduling, attendance management, student payment, course survey, student progress and assessment, student discipline, and parent liaison.
• Work with colleagues across the institute to enforce the implementation of institution and departmental policies and compliance with relevant regulatory authorities
• Participate in organising activities for students
• Prepares official documents for new enrolments
• Liaises with staff and students on the completion of student documents and ICA formalities (for international students)
• Bring students to ICA for completion of formalities and collection of student pass
• Any other duties and Ad-hoc projects as assigned by management
• 
  

PRE-REQUISITES:

1) Minimum academic level: Any post-secondary qualification

2) Specific language proficiency: Speak, Read, and Write English; Bilingual preferred

3) Specific job experience: NA

4) Excellent communication and interpersonal skills

5) Patient and meticulous with an eye for detail

6) Strong administrative and IT skills

7) Good interpersonal skills

8) Team player

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team. As a Guest Service Executive - Front Office, you will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return.

You will need to have an excellent command of the English language, outstanding organisational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

Reporting to the Guest Services Manager, you oversee and assume full ownership of the front office operations in the hotel.

Your primary responsibilities include (but is not limited to):

• Rotation in the reception, concierge and executive lounge.
• According to the occupancy forecast, plan and work closely with other departments on deliverables necessary to create a colourful experience for our guests
• Handle irregularities and/or guests' feedback with accountability and in a timely manner, making appropriate recommendations.
• Supervise and manage the performance of the team - staffing, assigning of work activities, ensure consistent adherence with SOP, coach, train and conduct performance appraisal.
• Lead the team to provide lovable, real and sincere guest experiences at every touch point
• Managing the executive lounge - including breakfast, High tea and evening cocktail which includes serving of alcohol.

Candidate should possess minimum 2 years’ experience in similar capacity. You should be a dynamic and passionate individual, able to work independently under tight time lines and has excellent leadership and interpersonal skills.

This role requires you to perform rotating shifts across a 5-day week, 12 hours per shift.

We would like to hear from you if you are armed with excellent interpersonal and problem solving skills. Knowledge in OPERA system will be an added advantage.

Responsibilities:

• Ensure adequate supplies of beverages/refreshments at pantry areas and meeting rooms.
• To clean and maintain pantry areas, meeting rooms and director's office cleanliness
• Assist in preparation and cleaning for company events
• Any other duties as assigned by Supervisor

7am - 430pm

930am - 7pm

11am - 830pm

8pm - 730am

Job Description:

• Monitor all inquiries for reservation and manage all communication with clients for rates and assist to increase revenue though occupancy.

• Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person.

• Ensure optimal level of customer services for all guests and manage all communication with guests for check in and check out process.

• Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.

• Monitor all operations and ensure compliance to all quality assurance standards when dealing with patients

• Any Ad hoc duties as assigned by supervisor

Requirements

• Possess at least a Higher Nitec/Diploma in any field
• Able to commit to shift hours
• prior customer service experience is an advantage

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

The Front Office Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests in and out, resolving guest challenges throughout their stay in our hotel during the assigned shift. This role upgrades guests as required and promotes the hotel’s services.

What will I be doing?

As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Ensures guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
• Assist guests with payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment.
• Greet guests with a friendly and sincere welcome in a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for guests as requested.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Listen and extend assistance in order to resolve problems raised by guests.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service to team members and guests.
• Take on an active role in the Executive Lounge team, ensuring effective communication and working as a team in order to reach goals and targets.
• Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at-home” upon arrival.
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Assistant Manager, Front Office to follow-up where appropriate including all operational issues.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.
• Input information into hotel operating system regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton brand.
• Keeping up to date with information on facilities, attractions, and places of interests, sightseeing and activities in and around the hotel.
• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering, and other relevant departments.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where applicable.
• Keep up to date and aware of competitor activities in order to be well informed.
• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
• Attempt to communicate with guests in guests’ native language, if necessary.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.
• Able communicate effectively, both verbally and in writing to meet business needs.
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

7am - 430pm

930am - 7pm

11am - 830pm

8pm - 730am

Job Description:

• Monitor all inquiries for reservation and manage all communication with clients for rates and assist to increase revenue though occupancy.

• Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person.

• Ensure optimal level of customer services for all guests and manage all communication with guests for check in and check out process.

• Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.

• Monitor all operations and ensure compliance to all quality assurance standards when dealing with patients

• Any Ad hoc duties as assigned by supervisor

Requirements

• Possess at least a Higher Nitec/Diploma in any field
• Able to commit to shift hours
• prior customer service experience is an advantage

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 133 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on www.instagram.com/FSSingapore and www.facebook.com/FourSeasonsHotelSingapore

About the role:
Guest Experience Team Leader

As a Guest Experience Team Leader, you will play a pivotal role in ensuring that our guests have a seamless and extraordinary stay at our property. Being at the forefront of delivering unparalleled experiences to our guests, your primary responsibility will be to oversee and coordinate all aspects of a guest’s stay experience, from anticipating their needs to exceeding their expectations. Your ability to deliver warm, welcoming and personalised service will be instrumental in elevating guest satisfaction and brand loyalty.

What you will do:

Guest Relations

• Build meaningful connections and maintain strong relationships with guests, addressing their inquiries, concerns and feedback promptly and professionally.
• Proactively seek opportunities to enhance their experience during their stay.
• Coordinate efforts across departments to create lasting memories for guests celebrating special occasions.
• Coordinate the meet and greet for VIPs arrivals.
• Coordinate the Lobby Ambassador program.

VIP Management

• Develop and maintain relationships with VIP guests and Special Attention guests, recognising their preferences and ensuring extra attention and special treatment for this group of guests.
• Manage and anticipate the needs of VIP guests, ensuring personalised services and special arrangements are provided to create unforgettable moments.
• Assist with room reservations.
• Assist with in room check-in.

Guest Experience Enhancement

• Continuously seek ways to enhance the guest experience by developing and implementing innovative guest recognition programs and initiatives.
• Collaborate with various departments to ensure seamless guest experiences across all touchpoints, focusing on areas such as Front Desk, Concierge, Housekeeping and In Room Dining.

Team Leadership

• Lead and inspire a team of Guest Experience Executives/Interns to deliver exceptional service. Provide proper guidance and training, and set clear performance expectations and foster a culture of excellence.

Problem Resolution

• Demonstrate effective problem resolution skills and handle challenging situations with poise and tact, focused on a solution-oriented approach and a commitment to guest satisfaction.

Quality Assurance

• Conduct regular evaluations of guest interactions and review guest feedback to identify trends and areas for improvement. Take corrective actions and implement strategies to maintain the highest levels of guest satisfaction.

What you bring:

• Bachelor’s degree or Diploma in Hospitality Management, Business Administration, or a related field preferred.
• Proven experience in luxury hospitality, with a strong track record in front office or a similar role.
• Exceptional interpersonal skills, with the ability to engage and connect with guests from diverse backgrounds.
• Demonstrated problem-solving abilities and a proactive approach to guest satisfaction.
• Impeccable attention to details and a passion for creating memorable guest experiences.
• Excellent communication skills, both written and verbal, with fluency in English
• Familiarity with hotel management systems is a plus

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and public holidays.

7am - 430pm

930am - 7pm

11am - 830pm

8pm - 730am

Job Description:

• Monitor all inquiries for reservation and manage all communication with clients for rates and assist to increase revenue though occupancy.

• Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person.

• Ensure optimal level of customer services for all guests and manage all communication with guests for check in and check out process.

• Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.

• Monitor all operations and ensure compliance to all quality assurance standards when dealing with patients

• Any Ad hoc duties as assigned by supervisor

Requirements

• Possess at least a Higher Nitec/Diploma in any field
• Able to commit to shift hours
• prior customer service experience is an advantage

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Front Desk Responsibilities:

• Provide courteous and professional frontline customer service for the counselling centre.
• Manage appointments, including scheduling, sending reminders, and ensuring room bookings are accurate.
• Serve as the primary point of contact for clients and therapists, addressing inquiries and concerns promptly and professionally.
• Provide clients with information about services, pricing, and policies.
• Ensure the room is prepared before each session, including refreshments, and maintain the cleanliness and neatness of the centre.
• Collect payments and send the necessary information to the finance department.
• Uphold confidentiality of both client and therapist information.
• Perform any other ad-hoc duties as assigned.

Administrative Responsibilities:

• Maintain and upkeep the office space, ensuring everything is in order.
• Handle email and phone inquiries, forwarding them to the relevant person in charge.
• Oversee procurement of office supplies and items.
• Assist with and participate in event preparation.
• Perform any other ad-hoc duties as assigned.

Requirements and skills

• Proven work experience as a receptionist, front office representative or similar role Customer service of at least 2 years , Previous experience in a similar role, particularly in a counselling, clinic or mental health setting.
• Proficiency in Microsoft Office
• Professional attitude and appearance
• Good verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent customer service skills

We are hiring a Temp Front Office Assistant to be outsourced to our clients from reputable healthcare organisations.

Apply now!

Job Scope

• Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person.
• Ensure optimal level of customer services for all guests and manage all communication with guests for check in and check out process.
• Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.
• Monitor all operations and ensure compliance to all quality assurance standards when dealing with patients

Job Requirements

• Min Higher Nitec or Diploma in any studies
• Able to commence work immediately
• Able to commit weekends and public holidays
• Min 2 years customer service experience

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan Shan Pei
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

Company Brief:

Triflex is a German family-owned business with more than 40 years of experience in manufacturing and distributing a wide range of reliable and lasting waterproofing solutions for the protection of buildings. The core competence of Triflex is the field of waterproofing systems and coating materials for the construction sector. Triflex's production, development and central functions are brought together in Minden, Germany and is successfully represented worldwide and in the Asia Pacific region, through our sales and distribution office in Singapore.

Our organizational culture is characterized by positive collaborations, respect, trust and cohesion across teams and cultural boundaries. With our company hierarchies being flat and decision-making paths are short. Our employees receive appropriate intensive introductory training and continue to support them in their professional development with a wide range of internal and external training opportunities. As an innovative employer, we offer exciting roles, career pathways and a high degree of creative freedom. Reliability, focus on service and innovation are the values we work by every day in our customers’ interest.

Job description:

We are looking to fill in the role of an Assistant Manager - Office Administration for our office in Singapore. The successful applicant's primary responsibility is in managing the daily operations of our office and its support services. Interested applicants may submit their resume by email to triflex.asia@triflex .com with the subject format– Applicant Name: Assistant Manager - Office Administration. The successful applicant will be working at our Singapore office hub and will be:

- Responsible for overseeing the general maintenance and upkeep of the office premises( meeting rooms and workstation) and equipment, ensuring a safe and efficient work environment.

- Liaising with customers, contractors, building management, suppliers and cleaner.

- Coordinating with requirements of landlord in the maintainance of the premises and perform the role as Fire Warden.

- Leading correspondences and assist in coordinating office events, conferences and customervisits

- Identifying key operational challenges and implement effective solutions to improve office processes.

- Helping with travel arrangements for staff or management.

- Managing incoming and outgoing communication, including emails, phone calls, and postal mail.

- Maintaining office services such as pantry supplies, stationery requisition, roaming subscription, season parking and petrol card application for staff

- Managing marketing collaterals ordering and distribution.

- Perform other ad-hoc duties as assignd from time to time

Qualifications Required

1. Minimum 3 years relevant working experience in managing office administrative services

2. Demonstrated ability to build rapport and maintain strong relationships with customers and business operations enablers.

3. This role requires communicating with business enablers and customers from Germany and across Asia Pacific, for this reason, the candidate must have have a very good command of the English language.

4. Working experience of Microsoft Office Applications.

Required Soft Skills

1. Extremely reliable and capable of self-improvement.

2. High degree of independence, initiative and demonstrated self-directing skills.

3. A methodical approach to work, organized and time conscious.

4. Resourceful, analytical, focused on solution-based approach .

5. Highly adaptable with a company-owned mindset.

6. Prudent in the use of company resources.

Educational Qualifications:

Minimum ITE in an industry-relevant field of study is preferred but not required.

Others:

Singaporeans only.

A successful medical group with clinics in the corporate environment strategically located in Singapore.

Mondays to Fridays 8.30 am - 5.30 pm and alternate Saturday morning only. An excellent position for a good candidate. Competitive salary.

Bonus based on personal and clinic performance.

• Good team spirit
• A growing group with 11 clinics and opportunities for progression
• Good reward and recognition system for performers
• Attend to patients and assist the doctor in his/her duties
• Provide health screening and vaccination information to patients (we are an official vaccination center)
• Dispense drugs to patients
• Registration, dispensing, case closing
• Daily closing, tally cash
• Specialist, lab and radiology referral
• Insurance Claims
• Stocktake, stock ordering, enter inventory
• Filing and admin work
• Preferably with GP clinic working experience
• Genuine care for patients
• Good teamwork
• Responsible and taking initiative
• Positive and proactive

We are looking for a Front of House to manage the front desks in our studio. This is a full time role.

You will be the first point of contact for the company, offering administrative support across the organisation. You should be able to deal with issues in a timely and effective manner, while streamlining office operations.

Multitasking and stress management skills are essential for this position.

Responsibilities:

1. Attending and following up with walk-ins, email, message and phone enquiries
2. Liaising with clients and Instructors with scheduling of appointments
3. Collecting Payments
4. Basic Housekeeping
5. Administrative Duties

Who we are looking for:

We are looking for a people person who is able to multitask and problem solve. You must be able to commit to working 1 weekend a week.

Benefits:

• Pilates membership

• Hospitalisation, outpatient and dental care

• Competitive wage structure

Responsibilities

• Greet all guest in a friendly and helpful manner, and attempt to learn and use guests' names at every opportunity.
• Register and room all arrivals according to established procedures.
• Perform check-in, check-out, and room change procedures and ensure all data are entered completely into the hotel systems.
• Assist and support Guest Services Executive to ensure that the hotel policies and procedures are adhered to.
• Maintain cashier float and ensure accurate faily report of all money received.
• Attend to guests' complaints, inquiries, and requests in a timely and courteous manner.
• Perform the audit balances and prepare all work for audit in an orderly fashion.
• Maintain exemplary department standards of behavior, appearance, and attitude.
• Conduct shift briefings to communicate hotel activities and operational requirements.
• Perform any other tasks as assigned within reasonable means.

Requirements

• Customer oriented with a pleasant disposition
• Able to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Able to speak and write well in English
• A flair for service will be advantageous
• Minimum GCE "N"/"O" level or preferably a Diploma from School of Tourism/Hotel Management, or its equivalent professional certification
• Ability to multi-task
• Willing to work in 3 rotating shifts, including weekends and Public Holidays
• Good interpersonal and communications skills

NO EXPERIENCE REQUIRED (5 days work, 2 off days)

Able to commit weekends and PH

42h per week

7am - 430pm ($12/h)

930am - 7pm ($12/h)

11am - 830pm ($12/h)

8pm - 730am ($16/h)

• Provide patients and visitors with direction and assist with their enquiries/requests at the Concierge counter

• Ensure smooth traffic flow at the lobby and at the driveway

• Ensure admitting patients are sent to the room as soon as possible

• Ensure discharging patients are fetched as soon as possible and coordinate limousine pick-up

• Liaise with florist and other departments for the offering of fruits/flowers gift/arrangement sets for designated patients

• Make specialist referral appointments for walk-ins

• Work with supervisors to ensure the assigned service stations are manned effectively

• Perform any other duties or undertake other responsibilities as assigned by Customer Service executive and above

Interested candidates, kindly send a copy of your resume to: [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

7am - 430pm ($12/h)

930am - 7pm ($12/h)

11am - 830pm ($12/h)

8pm - 730am ($16/h)

• Provide patients and visitors with direction and assist with their enquiries/requests at the Concierge counter

• Ensure smooth traffic flow at the lobby and at the driveway

• Ensure admitting patients are sent to the room as soon as possible

• Ensure discharging patients are fetched as soon as possible and coordinate limousine pick-up

• Liaise with florist and other departments for the offering of fruits/flowers gift/arrangement sets for designated patients

• Make specialist referral appointments for walk-ins

• Work with supervisors to ensure the assigned service stations are manned effectively

• Perform any other duties or undertake other responsibilities as assigned by Customer Service executive and above

Requirements

• Minimally GCE A level and above

• able to commit to AM and PM shift minimally

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

At SHM Shipcare (Singapore) Pte Ltd, we provide a one-stop solution for the marine industry in supplying products and services through a network spanning over 11 port cities along the Indian coast and across coasts of Singapore, Malaysia, Sri Lanka and UAE.

We are looking to hire an Office Admin Assistant in our Singapore office and shall be responsible for the following:

Desired Candidate Profile:

Candidate must have prior experience in handling Accounts and Inventory

Accounting

1. Verify and Manage all entries of sales, purchase and banking documents
2. Prepare monthly reports and submit to reporting manager on a monthly basis.
3. Provide monthly closure to accounts and submit to the Reporting Authority.
4. Provide assistance to internal teams if any on a daily basis

Inventory

1. Receive, distribute and maintain adequate quantities of stocks at all times
2. Maintain optimal stock levels
3. Review physical inventories periodically
4. Maintain stock and consumption records
5. Check incoming materials for quality, and quantity against invoices, purchase orders and packing slips or other documents
6. Make clear notes on the receipt of the items against each invoice.
7. Keeps and updates records of good received and issued.

General Duties

1. Perform related duties and responsibilities as assigned
2. Responsible for cleanliness of the stor3
3. Execute any other jobs assigned by the management.

Competencies Preferred:

Import and Export Knowledge,

Knowledge of Office (Excel)

Knowledge of Inventory Management

Record Keeping

Basic Marine-Engineering Knowledge

• Provide patients and visitors with direction and assist with their enquiries/requests at the Concierge counter
• Visit patients, go the extra mile by offering assistance and recording feedback received
• Receive feedback from patients and visitors and provide appropriate service recovery
• Ensure smooth traffic flow at the lobby and at the driveway
• Ensure admitting patients are sent to the room as soon as possible
• Ensure discharging patients are fetched as soon as possible and coordinate limousine pick-up
• Liaise with florist and other departments for the offering of fruits/flowers gift/arrangement sets for designated patients
• Prepare ward visitation reports (as required)
• Conduct maternity and hospital tours (as assigned).
• Maintain records and reports of tours.
• Circulate VVIP list daily
• Assist with visa extension documentation for patients and their family members
• Make specialist referral appointments for walk-ins
• Work with supervisors to ensure the assigned service stations are manned effectively
• Participate in projects and assist in events as assigned
• Perform any other duties or undertake other responsibilities as assigned by Customer Service executive and above

Requirements

• Min NITEC / Diploma in any courses
• Min 1 to 2 years of customer service

5 days work, 2 off days

Able to commit weekends

42h per week

7am - 430pm ($12/h)

930am - 7pm ($12/h)

11am - 830pm ($12/h)

8pm - 730am ($16/h)

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

7am - 430pm

930am - 7pm

11am - 830pm

8pm - 730am

Job Description:

• Monitor all inquiries for reservation and manage all communication with clients for rates and assist to increase revenue though occupancy.

• Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person.

• Ensure optimal level of customer services for all guests and manage all communication with guests for check in and check out process.

• Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.

• Monitor all operations and ensure compliance to all quality assurance standards when dealing with patients

• Any Ad hoc duties as assigned by supervisor

Requirements

• Possess at least a Higher Nitec/Diploma in any field
• Able to commit to shift hours
• prior customer service experience is an advantage

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

• Provide patients and visitors with direction and assist with their enquiries/requests at the Concierge counter
• Visit patients, go the extra mile by offering assistance and recording feedback received
• Receive feedback from patients and visitors and provide appropriate service recovery
• Ensure smooth traffic flow at the lobby and at the driveway
• Ensure admitting patients are sent to the room as soon as possible
• Ensure discharging patients are fetched as soon as possible and coordinate limousine pick-up
• Liaise with florist and other departments for the offering of fruits/flowers gift/arrangement sets for designated patients
• Prepare ward visitation reports (as required)
• Conduct maternity and hospital tours (as assigned).
• Maintain records and reports of tours.
• Circulate VVIP list daily
• Assist with visa extension documentation for patients and their family members
• Make specialist referral appointments for walk-ins
• Work with supervisors to ensure the assigned service stations are manned effectively
• Participate in projects and assist in events as assigned
• Perform any other duties or undertake other responsibilities as assigned by Customer Service executive and above

Requirements

• Min NITEC / Diploma in any courses
• Min 1 to 2 years of customer service

5 days work, 2 off days

Able to commit weekends

42h per week

7am - 430pm ($12/h)

930am - 7pm ($12/h)

11am - 830pm ($12/h)

8pm - 730am ($16/h)

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Job Title: Executive Assistant to CEO/COO and Office Coordinator

Job Overview: We are seeking a highly organized, proactive, and detail-oriented individual to serve as the Executive Assistant to the CEO and COO, while also taking on the role of Office Coordinator. This hybrid role will provide critical administrative support to the leadership team while ensuring the efficient operation of the office environment. The ideal candidate will have strong communication skills, the ability to multitask, and a passion for delivering excellent service.

This position is based in Singapore and reports to the COO.

Key Responsibilities:

Executive Assistant to CEO/COO:

• Calendar & Schedule Management - Manage and organize complex calendars for the CEO and COO, including scheduling meetings, appointments, and conference calls.
• Meeting & Event Coordination - Manage all logistics related to meetings, including location, catering, AV equipment, and meeting agendas.
• Travel Coordination - Book flights, accommodations, and transportation for the CEO and COO, ensuring all arrangements align with company policies and are cost-effective.
• Expense reconciliation - Prepare and submit expense reports for travel and other business-related expenditures.
• Communication & Liaison - Serve as the primary point of contact between the CEO, COO, and internal/external stakeholders.
• Project Assistance - Assist in planning and executing internal projects by coordinating tasks, tracking milestones, and ensuring deadlines are met.
• Alternate HR support

Office Coordinator:

• Oversee the daily operations of the office, ensuring it runs smoothly and efficiently.
• Provide administrative support to the leadership team and staff, including organizing files, managing data, and preparing reports.
• Organize and coordinate company events, including team-building activities, office celebrations, and other employee-related events.
• Handle office supplies, equipment, and vendor relationships, including ordering supplies and managing maintenance schedules.
• HR Support

Required Qualifications:

• Proven experience as an Executive Assistant, Office Coordinator, or similar role, ideally supporting senior executives (CEO/COO).
• Experience managing travel and complex calendars for senior executives.
• Strong organizational skills with the ability to multitask and meet deadlines.
• Excellent communication skills (written and verbal).
• High level of professionalism and discretion with confidential information.
• Proactive, independent, and strong problem-solving skills.
• Strong interpersonal skills and ability to collaborate across teams.
• Background in office management, event coordination, or project management.

It is intention of this Embassy of Italy in Singapore to hire 1 staff employee to work as office assistant, switchboard operator and driver.

REQUIREMENTS FOR THE JOB

Applicants shall meet the following requirements:

1) must, at the date of this notice, be 18 years old;

2) must be physically fit and in good health;

3) must have a primary school certificate or equivalent;

4) must have been resident in Singapore for at least two years;

5) must have, at the date of the driving test, a valid driving licence for the performance of the duties of driver in Singapore.

The above mentioned requirements must be fullfilled by the 6th of February 2025.

To be shortlisted, applicants must send to [email protected] a copy of IC, driving license and the application form duly filled in and signed. The application form can be downloaded at the following link:

https://ambsingapore.esteri.it/wp-content/uploads/2025/01/Driver-Application-form-ITA-ENG.pdf