• Part-time cleaner needed to clean the office
• To come to clean the office 3 times a week, 9.30am onwards, for about 1-2h each time
• Responsibilities include: Wiping desks, sweeping / vacuuming the floor, boiling water, cleaning the toilet, clearing trash etc.
• Office location at One Commonwealth

JOB DESCRIPTION

• Monday to Friday
• 8:00am to 3:00pm
• No experience required
• Cleaning, mopping, sweeping
• Washing of toilet

Looking for Admin for office.

Monday – Friday

8.30am – 6.00pm

Location: Central

Job Description

Assist payroll team in preparing payroll for employees

Attend to phone calls or visitors at reception

Provide good customer service

Sort and file invoices and employees’ timesheets

Maintenance of records for easy retrieval and accurate documentation

Order and maintain office supplies (stationery, pantry etc.)

Perform any adhoc admin duty

Requirements

No experience can apply, training provided

Minimum GCE N’ Level

Experience in Payroll would be advantageous

Hardworking and proactive

For enquiries, call: 6220 1288, 9:00am-6:00pm (Mon to Fri).

We regret only shortlisted candidates will be notified.

For more jobs, please see https://www.mlpc.com.sg/job-seeker/

ML Consulting Pte Ltd
EA License No: 91C2939

Office Cleaner

The Office Cleaner is accountable for maintaining a clean and organized workspace in an office setting and is expected to perform various cleaning tasks efficiently and diligently, following established protocols and safety guidelines.

Key Responsibilities:

1. Cleaning and Sanitizing:
2. Pantry Management
3. Trash Management:
4. Restocking Supplies:
5. Adherence to Company Policies:

Requirements:

• Prior experience as a cleaner or janitor in an office or similar environment is advantageous.
• Knowledge of proper cleaning techniques
• Attention to detail and the ability to maintain high cleanliness standards.
• Reliability and punctuality in attending to assigned cleaning duties.
• Full Time 5 days per week

The Role:

• Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands.
• Organize and schedule meetings and appointments.
• Maintain office policies as necessary.
• Organize office operations and procedures.
• Manage company inventory and office equipment assets.
• Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time.
• Manage contract and price negotiations with office vendors, service providers, and office lease.
• Participate actively in the planning and execution of company events.
• Organize orientation and training of new staff members.
• Manage Leave balances of the Staff with Financial controller.
• Manage petty cash/Corporate Bank account.
• Ensure security, integrity, and confidentiality of data.
• Provide general support to visitors and Adhoc activities.
• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved.
• Monitor and maintain office supplies inventory.
• Maintain a safe, secure, and pleasant work environment.

What Do You Need to Have?

• Candidates need to have at least 1 to 3 years of office administration work experience. Fresh graduates are welcome to apply.
• Proven office management, administrative, or assistant experience.
• Knowledge of office management responsibilities, systems, and procedures.
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Proficient in Microsoft Office.
• Knowledge of accounting, data, and administrative management practices and procedures is a plus.
• Knowledge of clerical practices and procedures is a plus.
• Knowledge of human resources management practices and procedures is a plus.

About us:

IHM is an international company which focuses on rehabilitation therapy and health maintenance, utilising a blend of Bioelectric Meridian Therapy (BMT) and natural therapy to provide comprehensive and personalised care to partners and customers. As we continue to grow, we are seeking dedicated Office Manager to join our expanding team.

About role:

The Office Manager is responsible for overseeing the day-to-day operations of the outlet and providing administrative support across various departments. This role involves coordinating office activities, managing operational processes, and maintaining efficient systems to enhance productivity and organizational effectiveness.

Roles & Responsibilities

• Provide operational and administrative support to outlets and office.
• Handle procurement activities, including sourcing vendors, obtaining quotations, and negotiating contracts.
• Assist in financial processes, including invoice management, payment processing, and expense tracking.
• Provide updates on cash flow, receivables, and payables.
• Collaborate with the sales team to manage client inquiries, quotations, and follow-ups.
• Assist in the planning and execution of company events, meetings, and initiatives.
• Support cross-departmental collaboration to enhance operational efficiency

Job Requirements

• Diploma or degree in Business Administration & Finance, or a related field.
• At least 1 year working experience in similar role.
• Strong organizational and multitasking skills with attention to detail.
• Excellent verbal and written communication skills.
• Problem-solving skills and the ability to work under pressure.
• Ability to work independently and as part of a team.

Responsibilities:

1. Perform routine cleaning tasks, including washing toilet (male & female), dusting, sweeping, mopping, and vacuuming floors, furniture, and surfaces.

2. Pantry Maintenance:

- Stock and organize the pantry with snacks, beverages, and other necessary supplies.

- Regularly monitor inventory levels and place orders when necessary.

- Keep pantry area clean and tidy, ensuring a well-organized and welcoming environment.

- Maintain coffee and tea stations, ensuring cleanliness and replenishment of supplies.

- Assist with catering arrangements for meetings and events.

3. Monitor and report any maintenance or repair needs.

4. Ad-hoc tasks assigned by the supervisor.

Description:

• Coordinate office activities and operations to secure efficiency and compliance with company policies
• Manage agendas/office arrangements/appointments etc. for the upper management
• Manage phone calls and correspondence (e-mail, letters, packages, etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial, and other data
• Track stocks of office supplies and place orders when necessary
• Submit timely reports and prepare presentations/proposals as assigned
• Assist colleagues whenever necessary
• Other ad-hoc duties assigned by management

Requirement:

• High school diploma and above, preferred with minimum 3 years experience related works
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

Roles & Responsibilities :

Fluent in chinese & english. Able to read, understand and communicate in these two language. Basic computer skills required, e.g. Microsoft Word, Excel. Mainly responsible for adminstrative work such as quotation, invoicing, processing documents, answering phone calls, replying to emails, purchasing goods, etc.

Priority will be given to those with relevant experience, basic training will be provided.

Energectic, mature, polite, ability to work under pressure with minimal supervision.

Malaysians or Singaporeans only.

Age between 20-35years old ladies.

5 Days work week, office hours.

Jurong East. Construction Company.

Roles & Responsibilities

The Role

• Provide a high standard of hygiene and cleanliness within the assigned area
• Cleaning duties including but not limited to sweeping, vacuum, dust & polish, removing rubbish, cleaning, disinfecting, replenishing supplies, toilet cleaning

About You

• Service oriented mindset
• Free from allergies to cleaning chemicals

Benefits:

• 7 days AL

5 Days Work a Week

Location: Ubi

Key Responsibilities

• Office Operations ManagementManage and coordinate all aspects of office operations, including administrative tasks, office layout, and maintenance. Ensure a clean, organized, and safe office environment by overseeing housekeeping, maintenance, and adherence to safety standards. Develop and enforce office policies and procedures to streamline operations.
• Vendor and Inventory Management: Coordinate with vendors for office supplies, equipment, and service needs, ensuring competitive pricing and quality. Oversee facility management, including liaising with property management for repairs, security, and other building-related matters.
• Human Resources Support: Assist in onboarding new employees, including setting up workspaces, access credentials, and coordinating orientation sessions. Manage employee records, attendance tracking, and leave applications in collaboration with the HR team. Coordinate company events, meetings, and employee engagement activities to promote a positive workplace culture.
• Administrative Support: Serve as the point of contact for incoming calls, mail distribution, and general inquiries. Prepare and distribute internal communications, reports, and other administrative documents. Organize meetings, schedule appointments, and coordinate travel arrangements for executives and staff.
• Budget and Expense Management: Track office expenditures and manage the administrative budget, ensuring cost-efficiency. Process invoices, expense reports, and petty cash, coordinating with the finance team to maintain accurate records.
• Health, Safety, and Compliance: Ensure the office complies with health, safety, and environmental standards, including OSHA regulations and local compliance requirements. Conduct regular safety checks and ensure emergency plans are in place, including fire drills and first-aid procedures.
• Provide secretarial support to Managing Director

Qualifications

• Bachelor’s degree in Business Administration, Management, or equivalent work experience.
• Min. 5 years of experience in office management, preferably in a manufacturing or industrial setting.
• Strong organizational and multitasking skills with a high level of attention to detail.
• Excellent communication and interpersonal skills to foster a collaborative work environment.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and familiarity with office management software.
• Knowledge of health, safety, and regulatory compliance is a plus.
• Possessed Singapore Class 3 Driving License, a company car is provided
• Excellent level of verbal and written English and Chinese

Start Date:Employment is anticipated to commence in February or March 2025.

Position Responsibilities

• Serve as the primary liaison between employees in the Shanghai and Singapore offices, ensuring effective communication and collaboration.
• Oversee the coordination and management of office operations and daily tasks, including but not limited to: Gathering and addressing requirements, responding to daily inquiries, procuring, allocating, and managing administrative supplies and consumables, and ensuring the efficient and appropriate use of office equipment.
• Organize and coordinate logistical aspects of meetings, including:Preparing meeting rooms and video conferencing systems such as providing refreshments such as tea and water, managing inventory and ensuring post-meeting tidiness.
  
• Handle essential office management responsibilities in the Singapore office, including: Processing applications for utilities (e.g., water, electricity, telephones, internet). Managing leased multi-functional devices (e.g., copiers and scanners).
  
• Perform front desk duties, including:Answering and redirecting phone calls. Managing visitor registration and handling incoming/outgoing mail. Monitoring electricity usage and printing business cards.
  
• Execute various administrative tasks, such as:Managing indoor plants. Booking travel arrangements, including flights and accommodations. Administering office insurance. Coordinating and managing vehicle usage.
  
• Oversee all administrative, human resources, logistical, and financial aspects of the Singapore office, including: Coordinating daily office operations. Managing and archiving important company documents. Ensuring the smooth functioning of company facilities.
  
• Handle daily reimbursements and expenses, ensuring adherence to financial regulations and timely, accurate processing.

• Execute additional tasks as assigned by the immediate supervisor.

Job Requirements

• Bachelor’s degree or equivalent educational background.
• Proficiency in both Chinese and English, with strong verbal and written communication skills.
• In-depth understanding of Singapore’s local culture, with a minimum of 3 years of relevant professional experience.
• Excellent interpersonal and communication skills, with a strong team-oriented mindset and adaptability.
• Ability to thrive in a fast-paced work environment while maintaining a high level of efficiency and professionalism.

Gallup is looking for a hands-on, energetic team player to use their office management, event planning and administrative skills to support our internal and external clients.

In this role, you will:

• manage vendor relations, office supplies, office maintenance, and technical upgrades and repairs
• orchestrate and execute project tasks for internal partners, update presentations and documents, and handle other administrative requests as needed
• help organize in-person courses and company events; this includes preparing course materials, greeting and hosting clients, organizing catering and technology logistics, room setup and tear down, scheduling follow-up calls with course participants with Gallup coaches, and more
• partner with Gallup’s operations manager regarding any HR inquiries and benefits
• assist Gallup directors with calendar management and expense claims
• help coordinate internal communication channels to keep employees informed

Strong communication skills, attention to detail, and the ability to be self-directed and proactive will be essential to your success in this multifaceted opportunity. If you’re ready to be part of the team and help us fulfill our mission of changing the world, join us, and put your greatest strengths to work.

Who we want:

• Service-oriented team members who always lend a hand and who have the sophistication, poise and confidence to support the Gallup Singapore team and clients
• Exceptional achievers who thrive in a fast-paced environment and enjoy the challenge of working with a variety of individuals and varying schedules
• Sophisticated communicators who quickly build rapport and engage others in conversation, leaving a lasting impression on clients and associates
• Master multitaskers with the flexibility and intuition it takes to prioritize quickly changing needs — and the discipline to remain focused on the details
• Resourceful problem solvers who can anticipate, troubleshoot and resolve issues and create systems for future efficiency and service

What you need:

• Diploma required
• Five+ years of office administrative or event management experience required
• Proven proficiency in Microsoft Word, Excel, PowerPoint and Outlook required
• Strong written and verbal communication skills required
• Ability to work at Gallup’s Singapore office at least four days a week required

What we offer:

We create exceptional workplaces, starting with our own. We focus on developing your strengths — what you do right, rather than what you do wrong — and helping you be engaged at work. When you work at Gallup, you’ll benefit from:

• A strengths-based, engagement-focused and performance-oriented culture
• The opportunity to work in a flexible and hybrid work environment that allows you to work remotely one day per week
• A global, diverse and inclusive workplace culture that is committed to fostering belonging and wellbeing
• A collaborative work environment with world-class managers and highly tenured mentors who guide and empower associates based on their unique skills and strengths
• Continuous learning and development opportunities and purposeful career growth tailored to your unique talents
• Mission-driven work that changes the lives of people around the world
• A robust benefits package, including a competitive salary, health insurance, gym membership reimbursement and partial mass transit reimbursement
• A beautiful office located at the heart of Singapore’s vibrant central business district, offering a dynamic and picturesque environment with Singapore’s iconic skyline at our doorstep

Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, colour, religion, sex, national origin, disability, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Responsibilities:

• Warmly greet and welcome arriving and departing guests with a smile.
• Assist guests with check-in and check-out processes, ensuring efficiency and accuracy.
• Enroll guests into hotel rewards program.
• Provide detailed information about the hotel and the local community.
• Address and resolve guest issues and concerns in a timely and satisfactory manner.

Requirements:

• Minimum NITEC in hospitality or related
• Excellent communication skills.
• Knowledge of hotel operations and reservation systems is a plus.
• Ability to handle stressful situations with a calm and professional demeanor.
• Flexibility to work rotating shifts, including weekends and holidays.
• 5 days work week
• Location: Orchard

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R23117478 (Mandy Lim Teng Hong)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

The Duty Manager’s primary responsibility is to oversee the daily operations and achieve the set targets of the attraction, ensuring that guests consistently experience magical moments. This role also requires maintaining the highest standards of health and safety. You will lead and collaborate with teams across Admissions, Retail, Rides, and Guest Experience to ensure smooth operations and exceptional service delivery

Job Details:

• 5 working days
• Fair Rotational Shift
• Location: Central Region

Job Descriptions:

• Supervise all Front Office sections and other hotel operational departments.
• Manage reception, cashier, telephone, reservation, and baggage services within the Front Office. Monitor junior staff's behavior and performance for a positive guest experience.
• Handle security-related tasks, such as directing guests in case of incidents and addressing undesirable behavior or individuals in coordination with security.
• Optimize room usage to increase revenue by closely monitoring room inventory.
• Ensure guests receive prompt, courteous service and manage guest check-in/check-out processes.
• Maintain an appropriate cash float and authorize rate changes, paid-outs, cash advances, and check acceptance following established procedures and credit policies.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.

Primary Responsibilities

• Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and

suggestions to the hotel surrounding areas

• Assist guests with check-in and check out

• Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash

payment

• Manage and assist guests with any enquiry that may arise

• Process all guests check out by confirming invoice balance, payment mode and feedback on stay

Pantry Assistant [Office Setting]

5 days Mon to Fri 8am to 5pm
$1800 – 2000
Downtown MRT

Job Scopes:

• Check and top up other beverages and pantry consumables for all common pantries.
• Stock check and ordering of pantry consumables and supplies through Guest Experience Assistants (GEAs).
• Manage coffee machines and escort vendor technician for monthly coffee machine servicing.
• Inform GEAs of any facilities issues (e.g. faulty chair, flickering lights) or faulty coffee machines.
• Maintain cleanliness of pantries
• Other duties as assigned

Job Requirements:

• With relevant working experience as pantry assistant
• Willing to do cleaning job as required

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior

Requirements

• 1 to 3 years of work experience in a similar capacity; relevant experience in a 5-star hotel is preferred.
• GCE N/O Levels or fresh graduates in Hospitality/ Tourism Management
• Intermediate computer literacy and knowledge of Microsoft Office applications
• Excellent communication and interpersonal skills (spoken, written and electronic)
• Demonstrate independence, responsibility and accountability
• Able to work rotating shifts including public holidays and weekends
• Basic computer skills, including Microsoft Office

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

• React Native
• Android or iOS (preferred know both)
• Minimum 3-5 years development experience
• Strong Android mobile development experience (Ideally iOS as well)
• HTML, CSS, React Native, JavaScript
• Strong Android SDK experience
• Solid understanding of the full mobile development life cycle.
• Experience with mission critical, high volume, mobile apps and/or web-based systems
• Excellent written & verbal communication skills

Job Description:
As a Healthcare Administrative Assistant, you will play a key role in supporting the day-to-day operations of our healthcare facility. You will be responsible for a variety of administrative tasks, ensuring the smooth running of

our office, and helping create a positive experience for patients and visitors.

Key Responsibilities:

• Answer and direct phone calls, emails, and other inquiries
• Schedule patient appointments and manage calendars for healthcare professionals
• Maintain and update patient records in compliance with privacy and confidentiality regulations
• Assist with billing, insurance verification, and coding
• Prepare and process medical documents, reports, and correspondence
• Manage office supplies and coordinate facility needs
• Collaborate with healthcare providers, staff, and patients to ensure smooth operations
• Perform general office duties such as filing, scanning, and data entry
• Provide excellent customer service to patients and visitors, addressing concerns or queries

Qualifications:

• High school diploma or equivalent; additional certifications in healthcare administration or medical office management preferred
• Previous experience in a healthcare or medical office setting is a plus
• Strong organizational skills and attention to detail

How to Apply

If you are passionate about healthcare and have the skills to contribute to a dynamic team, we encourage you to apply. Please submit your resume to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Front Desk Position – Physiotherapy Clinic (Central Area)

We are looking for a friendly and organized team member to join our physiotherapy clinic!

Your Responsibilities:

• Patient Management: Greet patients warmly, handle registrations, schedule appointments, send reminders, and guide them with care.
• Administrative Support: Manage records, billing, payments, and daily reporting.
• Communication: Answer calls, address queries, and coordinate seamlessly with therapists.
• Operational Support: Keep the front desk and clinic tidy, organized, and well-stocked with supplies.
• Customer Service: Share clinic information, collect patient feedback, and encourage follow-up visits.
• Technology Use: Utilize clinic management software to manage appointments and support patient care.
• Professionalism: Maintain confidentiality, demonstrate a professional and positive attitude, and manage your time effectively.

If you enjoy creating a welcoming environment and keeping things running smoothly, we’d love to hear from you!

The Front Desk Assistant addresses the needs of all guests and ensures an exceptional guest experience. He/She performs room check-ins and check-outs for guests, handles room reservation requests, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism to promote a positive first impression.

POSITION REPORTS TO:

Senior Director Strategic Operations & Administration Asia

KEY RELATIONSHIPS:

Executive & Executive Assistant team

Singapore Office team member and departments External Stakeholders

PRIMARY OBJECTIVES:

The Office Administrator is responsible for assisting to oversee all Office Administration related duties, projects and processes within the Singapore office and supporting overall office administration including day-to-day office operation, maintenance, new staff commencement and on-boarding process support. As well as providing high level professional administrative support for any Executives that are travelling while working from the Singapore office.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Serve as a first point of contact for staff and guests, and field questions by greeting, welcoming, directing and announcing them appropriately
• Maintain a good relationship with vendors, service/delivery personnel and building management team
• Administration duties as required for visiting Executives including but not limited to:

1. Travel coordination assistance or bookings in Singapore
2. Meeting minute taking and organization
3. Calendar assistance
4. Printing and collating
   

• Responsible for all general office equipment, supplies and stationery
• Office Event organisation including end of year celebration and once monthly all hands meetings.
• Assisting with Employee relations events throughout the year in conjunction with HR
• Manage all incoming and outgoing mails, parcels; local & international
• To procure office equipment and office supplies which include sourcing and price negotiation, to ensure these services are cost-effective
• Filing, photocopying and archiving documents as required
• Assist with leasing and tenancy matters where required
• Servicing meetings with beverages as required
• Assist with onboarding plans for new staff members
• Activate and de-activate land and mobile lines for employees
• Supporting HR to conduct clearance for exiting employees ensuring the smooth handover of office equipment and information
• Assistance in administrative initiatives and upholding procedures ensuring compliance with office policies
• Process & track payment for all invoices
• Any other duties as and when assigned
• Lead by example in both professional and personal conduct.
• Employees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety.
• Display innovation through inspiring, creating and improving processes and products.

KEY POSITION CRITERIA:

• Relevant experience in office administration
• Advanced Proficiency in MS Office
• Hands on experience with office machines and equipment
• Have the capacity for high level of discretion and proven ability to handle matters sensitively and confidentially.
• Strong customer service skills and customer focused approach to day to day work
• Excellent time management skills and ability to multi-task
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organisational skills in a fast-paced environment
• A creative mind with an ability to suggest improvements