Job Purpose:

• To manage a team of Programme Executive for outreach to APSN Alumni.
• To manage projects related to APSN Alumni.

Key Responsibilities:

Administration

• Submit monthly reports to Deputy Director
• Manage Event/Activities/Short Courses Projects
• Manage assessment of the alumni
• Update of Alumni Database in StudentLink
• Manage StudentLink to track and keep in touch with Alumni
• Prepare for audits, inventory management and continuous improvement projects
• Ensure administrative duties for Event/Activities/Short Courses are discharged
• Manage Alumni Professional Partners

Alumnus Programmes & Well-Being

• Oversee alumni activities
• Oversee and work with volunteers to improve the quality of Alumni programme
• Manage a team of Programme Coordinators
• To drive community engagement initiatives
• Work with stakeholders such as caregivers, government agencies and relevant social service organisations to provide holistic support to Alumni

Programmes/ Activities/ Events

• Manage, Plan and run Event/Activities with partners
• Outreach management to APSN Alumni
• Engage Alumni for APSN Centre enrolment
• Manage Marketing and Branding for Event/Activities with HQ CP Team
• Work with Professional Partners, Allied Professional and Job Coaches to facilitate training/job placement
• Manage and meet aligned objectives for each Event/Activities
• Manage Alumni Professional Partners and Volunteer for Event/Activities
• Manage Case Management with Allied Professional & Job Coaches

Financial

• Manage Financial Assistance Scheme for APSN Alumni
• Manage Budget Planning and use of budget effectively

People

• Work with stakeholders that include trainees, their families, Professional Partners, Allied Professional, Job Coaches, instructors, alumni service team and Deputy Director.
• Able to seek out new corporate partners and grow existing partnerships to achieve the Alumni’s vision and mission.

Job Requirements:

• Degree in any field, counselling preferred and be able to perform one or more of the following:
• Passionate about making a difference to improve the lives of others in the community
• Take initiative and believe in creative thinking
• Good communication skills, team player and presentation skills
• Able to work independently and as a team
• Experience in Special Educational sector is a plus
• Experience in managing partners
• 5 years of experience managing teams in an Alumni environment
• Proven track record in seeking out new business relationships and enhancing existing ones, including stakeholders (internal & external) management
• Demonstrate empathy
• Able to collaborate and effectively lead both internal teams and external team of volunteers
• Excellent people management skills
• Able to hone new and existing business/partnership relationships
• Must be able to work on select Saturdays

1. Operational Management:

• Daily Operations: Oversee the day-to-day operations of the fitness centre, ensuring everything runs smoothly and efficiently.
• Facility Maintenance: Ensure the facility, including equipment and amenities, is well-maintained and in good working order.
• Health & Safety Compliance: Implement and enforce health and safety standards, including regular inspections and emergency procedures.

2. Staff Management:

• Recruitment & Training: Hire, train, and manage staff, including fitness instructors, administrative personnel, and support staff.
• Scheduling: Develop staff schedules and ensure adequate coverage during peak times and special events.
• Performance Management: Conduct performance reviews, provide feedback, and address any issues related to staff performance or behavior.

3. Customer Service:

• Member Relations: Address member inquiries, concerns, and feedback to ensure high levels of customer satisfaction.
• Membership Sales: Oversee membership sales, renewals, and retention strategies. Work on increasing membership numbers and managing promotions.
• Program Development: Develop and manage fitness programs, classes, and events that meet the needs and interests of members.

The Customer Voice & Insights Manager plays a critical role in championing the customer perspective.

This role is responsible for gathering, analysing, and interpreting data to provide actionable insights into customer behaviors, needs, and preferences.

The ideal candidate must have a strong background in data analysis and interpretation, customer research, and experience working with cross-functional teams to drive customer-centric decision-making and culture.

Insights from this role will enhance customer experiences at sales and service delivery touchpoints, inform product development, and support targeted marketing strategies.

The individual will be part of the Singtel's Enterprise Marketing & Innovations team.

Make an Impact by:

Customer Data Research & Analysis

• Uphold the governance & integrity of the Customer Experience practice ensuring consistency, quality, and alignment with Singtel’s values and customer expectation.
• Manage research partners to deliver customer experience (CE) research for the Enterprise Segment, ensuring accuracy, quality and timeliness of insights derived from unfiltered, genuine customer voices.
• Monitor and analyse key metrics such as Net Promoter Score (NPS) & Overall Experience (OE) scores to provide insightful analysis and identify areas of improvements.
• Drive targeted NPS and OE related to sales and delivery services.
• Drive, lead and engage relevant stakeholders to establish improvement actions, both at strategic and operational levels. Incorporate feedback loops to regularly review metrics and follow-ups on improvement actions.
• Drive annual CE target-setting exercise. Continuously improve the target setting framework to ensure it stays relevant to the transforming business structure and model to drive and ensure a sustained customer-centricity mindset across the organization.
• Lead quarterly review sessions with senior management to present customer experience insights and improvement action plans in tight partnership with appointed agency partner.
• Implement rigorous data governance protocols to maintain the quality and security of customer data.
• Support market intelligence and insights research initiatives to deeply understand customer needs, behaviours, and preferences by collecting, analysing, and synthesizing customer data across various touchpoints.

Continuous Improvement

• Conduct periodic review of existing research programme (e.g. questionnaires, survey methodologies, etc.) to ensure it stays up to date with industry best practices and implement necessary improvements.
• Drive any tender or RFQ exercises, where relevant, according to Singtel’s procurement guidelines to select the most suitable research partners.

Skills for Success:

• Degree in Business or Arts & Social Science
• Minimum 5-7 years of relevant experience, preferably in ICT or customer experience market research industry
• Strong analytical skills and ability to draw insights from research and translate to action planning for improvement leveraging deep experience in data interpretation and research methodologies
• Ability to manage complex and competing priorities, conflict management and resolution skills required
• Experience in managing cross-functional project
• Abilities to engage at senior management level and yet able to move the working levels
• Proficiency in tools like Excel, SQL, and data visualization platforms (e.g., Tableau, Power BI).
• Good to have experience in synthesising insights from various data sources, including customer feedback, usage data, CRM, and third-party research.
• Good to have experience in translating data into actionable recommendations to improve customer experience, enable sales pursuits and guide product roadmap development & innovation
• Good to be familiar with Medallia dashboard
• Good to be Certified Customer Experience Professional (CCXP)

Occupancy Planning Manager

Work Dynamics - Integrated Facilities Management

• Essential Duties and Responsibilities
  Perform tracking and management of agreed space and occupancy data sets within relevant technologies
  Development of space solutions by analyzing occupancy, utilization and space data
  Manage the Tactical Occupancy Planning duties (e.g. Space Planning & Block and Stack Plans) including preparation of options/ recommendations
  Contribute Strategic planning ideas with other members of the occupancy planning team to resolve campus/building-specific forecasts, needs, concerns, and issues
  Work with FMs and PMs on projects related to moves, space audits, occupancy, vacancy, and change management
  Collaborate with project and construction teams on large, multi-phase relocations/restacks
  To ensure accurate reporting of information (using IWMS tools) and foster critical relationships between various individuals and organizations such as Department Managers and/or Administrative Assistants to collect seating assignments
  Identify proactive needs/troubleshoot deficiencies to address concerns and initiate best practices

• Additional Duties And Responsibilities
  OPM provides guidance, support the connection and best operational practices as Singapore OPM lead
  First level escalation point for Country SSM/FMs
  Review Regional Reporting processes and metrics

• Key Performance Measures
  Team Feedback (Formal & Informal)
  Timeliness & creativity used to resolve issues
  Proactive initiatives to streamline business processes
  High level of accuracy in all work output
  Delight team members with your optimism, attentiveness and aggressiveness to solve problems
  Demonstrate flexibility to support client service delivery and new tasks as needed
  Sound understanding of the Scope of Work to avoid / minimize scope creep

Sound like you? To apply you need to be:

Experience & Qualifications

• 5-7 years work experience within project management, facilities, space planning, occupancy management, or CAD/CAFM related roles
• Previous experience in space/occupancy planning at a strategic level, plus experience with interior office renovations is desirable
• AutoCAD and CAFM system experience are also highly desirable
• Strong PowerPoint and Advanced Excel skills (pivot tables, formulas, etc.)
• Bachelor's Degree in Architecture, Interior Design, Real Estate, or related field

Skills

• Excellent English written and oral communication skills
• Excellent MS Office skills and GSuite - confident with all packages, particularly PowerPoint & Excel / Slides, Trix & Docs.
• Excellent organizational skills - able to balance daily demands with driving projects that support growth
• Excellent attention to detail when maintaining documents and dealing with data
• Team player and work as ONE TEAM

Competencies

• Experience handling multiple demands and an understanding of financials
• Accurate with attention to detail and a strong work ethic
• Relationship building at all levels
• Ability to collaborate with others as well as work productively on your own.
• Proactively bring solutions to management

Behaviors

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
• Business first - Focuses on customers and clients, business/financial acumen, JLL first
• Inspire - Inspire others, creates vision and strategy, energises other

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Job Description:

• Handle phone/video calls, emails and meeting with SNEF Members and/or Tripartite Partners professionally
• Advise SNEF Members on issues of immediate level of difficulty
• Collect and synthesize requisite data for analysis of human resource, industrial relations and business issues for management reporting
• Plan, organise and execute the division’s events, including pre and post event activities
• Integrate new technology and/or new compliance requirements to optimise and safeguard the IWR Team’s operations and service delivery

Requirements:

• Working knowledge of Singapore Employment laws, tripartite guidelines and compliant practices
• All the critical core skills under Skills Future Singapore Framework

(a) Thinking critically - with emphasis on sense making and transdisciplinary thinking

(b) Interacting with others - with emphasis on communication and collaboration

(c) Staying relevant - with emphasis on digital fluency and self-management

• Minimum 5 years of recent and relevant HR work experience

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.

You will be part of a team to conceptualize and implement new initiatives to support the employment of senior workers aged 50 years old and above. You will be working with a range of stakeholders such as employers, senior worker communities and/or intermediaries.

Your responsibilities include:

- Programme conceptualization

• Identify and assess new ways to support (i) employers in addressing their manpower challenges; (ii) senior workers in securing employment opportunities; and (iii) intermediaries to improve matching of senior workers to opportunities.
• Establish and maintain strong relationships with stakeholders such as strategic partners, labour market intermediaries and government agencies
• Consult and work with stakeholders to design effective interventions to support employers and senior workers

- Programme management and implementation

• Design and develop end-to-end employer- and senior worker-centric user journey
• Account manage appointed partners, from the appointment to the management of their respective contracts and deliverables,
• Review programme parameters and operational processes to ensure programme effectiveness and operational efficiency
• Develop and implement marketing campaigns
• Manage the overall administration, including budget utilisation and requirement projections, data reporting, and audit and governance.
• Support development of digital solutions to enhance operations and user experience
• Manage the public comms of the initiative, including addressing enquiries and feedback

Requirements

You should have the following work experience and knowledge:

• Relevant experience in areas such as business development, project management and planning
• Good understanding of Singapore's labour market, including the intermediaries and their role in matching supply and demand
• Strong command of written and spoken English
• Prior experience working with PMET senior workers aged 50 years old and above, will be advantageous
• Prior experience working with C-suite level stakeholders and partners, will be advantageous
• Proficient in using MS Office software especially Word, Excel and PowerPoint
• Candidates without the required qualifications, including fresh graduates, but with relevant experience are welcome to apply

You should possess the following skill sets:

• Communication: Capable of delivering clear and effective written and oral communication to effectively engage stakeholders. To also possess strong interpersonal skill to be able to engage diverse stakeholders professionally across all levels.
• Analytical Problem-Solving: Possess strong analytical and critical thinking skills with the ability to adapt quickly to changes, problem-solve resourcefully, and make sound judgments tailored to the circumstances of each case.
• Attention to Detail: Able to ensure accuracy in data management with a strong numerical sense, and attentiveness to details.
• Personal Effectiveness: Able to work independently, and as part of a team in a fast-paced environment. To also demonstrate capability and proactiveness in resourcefulness and problem solving.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Responsibilities

• Oversees the BIM process in a design or construction organization.
• Implementing and maintaining BIM standards, processes, and workflows.
• Coordinating and collaborating with architects, engineers, contractors, and other project stakeholders to ensure accurate and timely delivery of BIM data
• Training and educating project team members on BIM technology and workflows.
• Troubleshooting and resolving BIM-related issues and conflicts.
• Developing and maintaining BIM documentation and reports.
• Ensuring compliance with BIM project requirements, standards, and regulations.
• Ensuring that BIM execution plans are produced and maintained for each project.

Requirement

• Relevant Diploma/Degree in Engineering field
• Posses relevant certification recognized by BCA
• Minimum 5 years of work experience in similar capacity
• Expert knowledge of BIM technology, software, and workflows
• Strong project management and leadership skills
• Excellent communication and interpersonal skills
• Proficiency in BIM software programs such as Revit, AutoCAD
• Experience in LTA / MRT projects is advantageous

At our firm, we are on a mission to innovate and advance. We seek highly innovative and driven individuals to join us. You should be passionate about bringing fresh ideas and innovative solutions to the table. Clear and effective communication is also crucial, so strong written and verbal skills are essential for this role.

Responsibilities:

- Carry out audit procedures in accordance with the audit plan and SSAs

- Prepare draft financial statements in accordance with Singapore Financial Reporting Standards

- Strong technical expertise in audit and assurance methodologies and techniques, with a preference for those with international and Singapore client experience.

- Managing audit engagements which include initial engagement planning, analysis of controls and processes, preparation and review of audit documentation and management letters and reports and monitoring of engagement process against budget and timeline

- Developing and maintaining long-term client relationships and identifying business development opportunities

- Coaching and developing team embers to achieve technical competencies and efficient performance

- Familiar with regulatory and reporting requirements

- Stay up-to-date with industry trends and regulations affecting the business.

- Cultivate an engaging work environment that promotes a shared commitment to excellence for achieving the firm’s quality, client service, people, and financial objective

Requirements:

- Degree in accounting/finance or equivalent professional qualifications

- Holding relevant professional certifications, such as CA (Singapore), ACCA, ICAEW, CPA, etc. is added advantage.

- Minimum of 4 years experience in external audit and assurance, with at least 1 year in a managerial role.

- Able to work both independently and as a team

- Strong analytical and problem-solving skills.

- Excellent leadership and interpersonal skills, capable of effectively collaborating with team members, including those across departments, and clients.

- Proficient in Microsoft Office

- Knowledge of software like Caseware, Python and UiPath will be an advantage

- Knowledge of MAS compliance requirements for financial institutions, excluding bank and insurance, is added advantage

JOB DESCRIPTION

• Establish, implements and maintains processes and systems to support strategic HR initiatives
• Recruit new employees according to demand, handle employee resignation or dismissal
• Develop and review HR policies in compliance with legislative, ethical and regulatory standards
• Drive the adoption of the Skills Frameworks through HR activities to develop capabilities
• Advise on HR matters, with an understanding of the impact to business in mind
• Maintain integrity and objectivity when dealing with sensitive and confidential information - Exhibit traits of a forward-thinker, dealing with current issues while maintaining an eye on the future
• Support different teams to bring about success at the workplace
• Develop and manage the company's annual budget, ensuring that financial goals are aligned with overall company objectives.
• Provide financial analysis and recommendations to support strategic decision-making
• Conduct financial modeling and forecasting to support business planning and budgeting.
• Manage the company's financial reporting and analysis, ensuring that financial statements are accurate, timely, and in compliance with GAAP and other regulatory requirements.
• Collaborate with other members of the executive team to develop and implement financial policies and procedures.
• Oversee the company's cash flow management, including forecasting, reporting, and analysis.
• Manage the company's relationships with banks, auditors, and other financial institutions.
• Lead and mentor a finance team

REQUIREMENTS

• Bachelor's degree in Finance, Accounting, or a related field.
• 5+ years of experience in financial management or a related field.
• Strong analytical and financial modeling skills, with the ability to provide recommendations and insights to support strategic decision-making.
• Solid understanding of GAAP and other regulatory requirements related to financial reporting and analysis.
• Experience managing budgets and financial forecasting.
• Excellent communication and interpersonal skills, with the ability to effectively communicate financial information to non-financial stakeholders.
• Strong leadership and management skills, with the ability to lead and mentor a team.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Able to work with technical systems and data, deploy statistical and analytical techniques and tools to generate HR-related insights and projections to support the business
• Able to develop and review HR policies in compliance with legislative, ethical and regulatory standards
• Able to drive the adoption of the Skills Frameworks through HR activities to develop capabilities
• Able to integrate new and emerging technology products, services and developments to enhance HR operations and service delivery
• Able to develop positive working relationships with people through strong inter-personal skills
• Experience in using QuickHR and Quickbook Online is a plus

Key Responsibilities Include (but not limited to):

- Responsible for the smooth running of the various outlets with the assistance of outlet managers

- Growing the revenue through proactively seeking new business opportunities.

- Develop and execute business strategies to improve sales and client base.

- Build and maintain good relationship with clients and suppliers.

- Overall in charge of all Fleet (Vehicles, Logistics/Warehouse division and Drivers).

- Ensure products are delivered to customers in good quality, on time, in full, and with cost effectiveness.

- Full P&L responsibility.

- Any other duties as assigned by Management.

Attachment Description

Our car workshop specializes in manufacturing custom car body parts and providing high-quality spray painting services. With skilled technicians and advanced equipment, we cater to both individuals and businesses seeking superior craftsmanship and durable finishes for their vehicles. Our commitment to precision and aesthetics has earned us a solid reputation, attracting a diverse client base who value excellence in automotive restoration and customization. As our business continues to grow, we are seeking a Business Development Manager to expand our market reach, forge strategic partnerships, and strengthen our brand presence. This role is essential to help us identify new opportunities, optimize client acquisition strategies, and drive our vision of becoming a leading name in the automotive workshop industry. Through innovative business strategies and effective relationship-building, the Business Development Manager will play a key role in shaping our future growth and success.

Specific Responsibilities

Individual to be involved in:

1. Identify new market trends, customer demands, and competitor strategies to enhance product and service offerings.

2. Develop strategies to attract new clients, including automotive businesses, car dealerships, and private customers, to drive workshop growth.

3. Forge and maintain relationships with suppliers, automotive companies, and industry professionals to create mutually beneficial partnerships.

4. Design and execute sales plans to achieve revenue targets, including pricing strategies and promotional campaigns tailored to the automotive repair and customization industry.

5. Ensure high customer satisfaction through effective communication, timely follow-ups, and handling client inquiries or complaints.

6. Create and manage marketing initiatives to highlight the workshop’s unique services, such as body part manufacturing and custom spray painting, through social media, events, and advertising.

7. Build the workshop’s brand reputation by showcasing quality, expertise, and reliability to stand out in the competitive automotive service market.

8. Collaborate with the technical team to ensure project deadlines, quality standards, and client specifications are met, streamlining operations and workflow.

9. Regularly analyze sales performance and customer feedback, providing insights and reports to improve service delivery and strategic decision-making.

10. Manage the budget for business development activities and forecast future sales to support financial planning and resource allocation.

Technical Skills and Competencies

1. To have in-depth understanding of automotive body parts, materials, and paint application processes and to be familiar with industry standards for manufacturing and spray painting to effectively communicate technical aspects to clients.

2. To learn the knowledge of digital marketing techniques, including social media, SEO, and content marketing, to increase brand visibility.

3. To have the ability to coordinate with production and operations teams to align business goals with production capacity. and the skill to overseeing multiple projects, from partnership initiatives to client engagements, ensuring timely and successful outcomes.

4. To understand industry regulations, quality control standards, and safety compliance specific to automotive parts and spray painting and the ability to ensure all business practices align with regulatory and quality standards.

5. To have strong interpersonal skills to build and maintain relationships with clients, vendors, and key industry stakeholders and expertise in customer service, ensuring high levels of client satisfaction to foster repeat business and referrals.

Duration

6 months

Koizumi Lighting Singapore Pte Ltd

An established Japanese lighting manufacturer.

In Singapore, we specialise in turnkey projects.

The role and responsibilities include, but are not limited to,

• To manage projects, monitor progress and ensure smooth completion.
• To coordinate the works of a multi-disciplinary workforce including consultants, external subcontractors and etc.
• To handle project risk management and issues escalation.
• To ensure safe work procedures and environmental control measures are implemented at work site.
• To provide project status update to management accurately and in a timely manner.
• To attend to maintenance issues during DLP.
• To prepare and manage tenders and quotations.
• To assists in products specification and datasheet.
• Any other ad hoc duties assigned by Manager.

Job Requirement

• Min. Diploma in Electrical / Electronic / Mechanical Engineering
• Min. 5 years’ experience as Senior Project Engineer in construction industry
• Motivated to work in challenging, fast paced and result-driven environment
• Good communication and interpersonal skills
• Knowledge of lighting an advantage
• Knowledge of software an advantage, eg. Autocad, Photoshop, Dialux

Product training will be provided

The successful candidate must:

· Responsible for supervision of all site work in cooperation with Project Managers;

· Assist Project Manager in monitoring and managing the day-to-day operations, including site progress, quality, safety, and project cost monitoring;

· Assist to review and develop project schedule with Project Planner for the project detailed construction plan and ensure it complies with customer specifications, engineering deliverables and meet delivery dates;

· Identify any deviations from the agreed scope or premises of the project, assess the impact and ensure remedial action during the construction planning and execution;

· Prepare weekly progress reports inputs and other deliverables of project as required by Project Managers;

· Ensure project quality plan is carried out and in line with audit requirements;

· Assist Project Manager to organise weekly toolbox meeting and housekeeping, respective site operational meetings on related project matters

Requirement:

· At least a Bachelors Degree, preferably in Civil Engineering or related discipline;

· Minimum 5 years relevant local experience in MEP services, E&M systems, Architectural works and Civil and Structural works, preferably in construction industry;

· Able to lead teams and manage effectively;

· Excellent interpersonal and communication skills

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted applicants will be notified.

Business development managers play a crucial role in the success of an organization. These professionals generate new sales leads, negotiate client pricing, and forecast sales revenue, all to support one of the most important business development manager responsibilities — helping organizations maximize their profits.

Specific Responsibilities

It includes the following:

1.Creating development plans and forecasting sales targets and growth projections

2.Identifying market opportunities through meetings, networking and other channels

3.Meeting existing and potential clients and building positive relationships

4.iaising with colleagues to develop sales and marketing strategies

5.Preparing financial projections and sales targets

6.Attending events such as exhibitions and conferences

7.reparing sales presentations and participating in sales meetings

8.Producing reports for management

9.Training business developers and sales colleagues

Working in a client’s business or in an office.

Technical Skills and Competencies

1. Interpersonal skills.

2.Communication skills.

3. Collaboration Skills

4. Negotiation & Persuasion skills

5. Project Management Skills

6. Research & Strategy

Mid Career Grant Scheme

Job Description:

The Regional Operations Manager will be responsible for managing day-to-day operations, driving business growth, and ensuring the efficiency of our locations across the region. This role requires a strategic thinker with strong leadership skills and a proven track record in operations management.

Key Responsibilities:

• Develop and implement operational strategies to achieve regional business goals.
• Monitor market trends and adjust strategies to seize growth opportunities.
• Prepare and manage the regional budget, overseeing financial performance and optimizing cost efficiency.
• Improve operational processes and implement best practices across all locations.
• Maintain strong relationships with key customers and address any service issues promptly.
• Ensure compliance with local regulations and company policies.
• Track and report on key performance indicators (KPIs) for the region.
• Oversee supply chain and inventory management within the region.

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in operations management, preferably in a regional role.
• Proven leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Financial acumen with experience in budgeting and P&L management.
• Ability to adapt quickly and manage multiple projects effectively.

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

Duties and Responsibility:

- Attend conferences and training as required to maintain proficiency

- Ensure safety compliance and Quality Control

- Follow up master line program and closely monitor site progress

- Lead and manage project team

- Plan construction schedule and oversee implementation at site

- Prepare and review of construction drawings, technical proposal and method statements.

- Liaise and coordinate with client, QS, authorities, subcontractors

- Liaise and meet with client for construction project

- Manage changes to the project scope and project schedule

- Provide for site safety and security

- Report and escalate to management as needed

Job requirement:

- At least 5 years experience as a Construction Project Manager

- Meticulous with good communication, interpersonal and leadership skills

- Strong technical knowledge and capability to solve site issues

- WSQ RA Leader Risk Management Cert, SMO, BCSS, Work-At-Heigh (Supervisor), Scissor Lift (Supervisor) and Boomlift Certificate (Supervisor) requirement.

- 50-50 profit sharing model

- Company providing leads and funding for the projects

- Preparing of quotation and proposal for protential clients

- Doing presentation to clients when requested

- Preparing costing spreadsheet once project complete in order to facilitate profit sharing process

- No monthly fixed salary

- Flexi working environment

Internal Sales: Previous outbound calling experience making large volumes of calls , not afraid to pick up the phone and have meaningful conversations, understands the sales process, has adequate CRM experience, good communication skills and presenting virtually, ok with using a script, good with following a process to manage opportunities in CRM. Understands their primary role is to bring in new business, therefore they must handover all customer orders, quotes, and issues to to be handled by customer service.

External Sales: No issue with being on the road traveling the majority of their time, embraces their capacity and calendar being 100% manged by a BDC, willingly downloads with BDC regularly (at minimum after every appointment) , understands their primary role is to bring in new business, therefore they must handover all customer orders, quotes, and issues to be handled by customer service.

The main responsibilities of this role are as follows:

• Establishes new accounts.
• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Experience in manufacturing processes either as a member of a business or providing services to these businesses. Key industries that will be considered favorably include aerospace, automotive, semicon/electronics, medical, food & beverage, process manufacturing.
• Coordinates the involvement of company personnel, including pre-sales, commercial, technical, implementation & support resources, in order to meet account performance objectives and customers’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for both the short-term (1-3 years), and the long-term (3-5 years) period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Develop and produce customer proposals ensuring delivery within agreed timeframes. These proposals should meet company requirements regarding deliverability, quality and profitability
• Work with project managers or key ATS staff on site to ensure projects are delivered profitably, on time and achieve required quality standards

The Person

Successful candidates will hold an ability to work both independently and within a team to achieve the required targets. Candidate should atleast have 7 years of experience in sales within manufacturing industry.

Successful candidates will also demonstrate the following skills:

• Good contacts in the manufacturing industry and/or Datacenter.
• Commercial awareness/understanding.
• Sales and marketting process understanding
• Good interpersonal & communication skills.
• Proven ability to develop & maintain relationships up to C-level.
• Develop the account sales strategy and execute effectively
• Demonstrate a strong interest in a customer facing role, with a willingness and enthusiasm to meet with external stakeholders.

Roles & Responsibilities:

• Set up and manage the clinical laboratory with MOH license and other licenses such as College of American Pathologists (CAP), fire safety, etc.

· Carry out day-to-day laboratory operations.

· Establish, implement and maintain laboratory protocols and standard operating procedures (SOPs).

· Carry out validation and monitoring of test procedures and protocols to achieve required precision and accuracy.

· Perform, record and interpret results of quality control procedures.

· Carry out and monitor corrective and preventive action implementations.

· Establish and carry out risk assessment for the laboratory.

· Set up and manage laboratory information management system (LIMS).

· Liaise with partners to carry out laboratory audits and proficiency testing.

· Troubleshoot and resolve laboratory issues.

· Manage laboratory inventory, including procurement of consumables, reagents, equipment, and fixtures.

· Liaise with vendors on the servicing, maintenance and repair of laboratory equipment.

· Ensure upkeep of the laboratory premise.

· Recruit, train and manage clinical laboratory staff.

· Coordinate clinical and research projects with partners and clients.

· Plan and monitor the laboratory operations budget and P&L.

Requirements:

• Degree in Biochemistry, Biomedical Science, Medical Laboratory Technology or related discipline.

· Minimum 5 years of experience in a clinical laboratory setting.

· Experience in setting up laboratory for MOH license or other accreditations.

· Good laboratory and strong analytical skills.

· Able to work independently and complete assigned tasks in a timely manner.

· Meticulous and well-organized.

· Excellent interpersonal and communication skills.

· Highly motivated and willing to learn.

Job Description:

· Responsible for identifying and pursing new business opportunities for a construction company.

· Researching new markets and opportunities, and analyzing business opportunities from new customers

· Research and identify potential investors, investment firms, and financial institutions interested in funding construction projects

· Build and maintain strong relationships with investors to ensure ongoing communication and engagement regarding project opportunities and progress.

· Stay informed about market trends, investment opportunities, and competitor activities within the construction sector to provide insights for strategic decision-making.

· Attending networking events and industry conferences, investment forums, and networking events to build relationships and promote Company’s brand and investment opportunities.

Requirements:

· Proven experience in business development, investor relations, or a related field

· Excellent communication and interpersonal skills

· Willing to travel frequently internationally

· Ability to work independently and manage multiple projects

Summary:

• Basic up $8000
• Location : East
• AWS + VB
• Good career progressions

Job Responsibilities:

• Create comprehensive project plans, schedules, and resource strategies to meet project goals and deadlines.
• Develop design concepts, select appropriate equipment, and allocate manpower efficiently.
• Conduct site inspections to identify challenges and mitigate potential risks.
• Oversee the installation, commissioning, and daily operations of pipe jacking equipment.
• Track project progress to ensure timelines and budgets are met.
• Collaborate with clients, contractors, and stakeholders to facilitate smooth project execution.
• Ensure all activities comply with local regulations and safety standards.
• Address technical issues with innovative problem-solving approaches.
• Compile and maintain detailed project documentation and reports.

Requirement:

• Bachelor’s degree in Civil Engineering or a related field.
• At least 5 years of experience in site supervision and project management.
• Flexibility to work across Singapore, Indonesia, and Hong Kong based on project needs.
• Proven success in delivering projects within Singapore.
• Strong expertise in pipe jacking techniques, equipment, and materials.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Hiring: Curtains sales account manager
Basic SGD $2.5k to 3k + average commission up to 5k-8k

Leads provided
ID accounts provided
Vehicle provided

WhatsApp Ken at: +65 9673 2338

Position Overview

We are seeking a driven, proactive Key Account Manager in Food & Nutrition to join our team in the Specialty Ingredients sector. This role is pivotal in driving aggressive business growth by hunting for new business opportunities and building a solid pipeline of prospective clients, alongside strengthening relationships with our key accounts.

We’re looking for someone with a strong commercial mentality who thrives in a dynamic environment and has the technical expertise and insights to act as a trusted advisor to our customers.

As a Key Account Manager, your focus will be on expanding our market share by identifying new customers, actively pursuing leads, and converting them into long-term partnerships. In addition to growing new accounts, you will also provide valuable technical guidance to existing customers enduring Caldic and our Principals’ products are effectively positioned in the market.

This is an exciting opportunity for a highly motivated individual who is passionate about generating new business, creating innovative solutions and maximizing our customers’ success.

Key Responsibilities:

New Business Development:

• Strategically prospect and identify potential new business opportunities within the <Industry> sector, expanding our customer base and achieving ambitious growth targets.
• Develop and implement tactical plans to exceed sales quotas by relentlessly pursuing potential clients across assigned territories and verticals.
• § Implement focused initiatives to capture new market share, moving quickly on leads and converting them into loyal customers.

Account Management & Relationship Building:

• Cultivate strong relationships with existing key accounts, ensuring their ongoing satisfaction and identifying additional growth opportunities.
• Develop a deep understanding of customer needs and demonstrate how our portfolio can support and enhance their business objectives.

Territory Management & Growth:

• Manage a diverse customer territory, with a dedicated focus on increasing market share, cross-selling and upselling within the segment.
• Create, monitor, and refine a pipeline of new customers while strategically managing existing accounts to maximize value and profitability.

Technical Promotion & Support:

• Champion our Principals' and Suppliers portfolio through technical promotion, delivering product insights and training to customers.
• Provide hands-on technical support and guidance, positioning yourself as an industry expert and trusted advisor.

Market Representation & Networking:

• Actively represent Caldic and our Principals at industry events, networking opportunities, and trade shows to strengthen our brand presence.
• Stay informed on industry trends and competitor activities, leveraging this knowledge to refine our approach and maintain a competitive edge.

Performance Analysis & Reporting:

• Prepare and present regular reports on account performance, new business wins, and market trends.
• Collaborate with internal teams to ensure alignment on customer satisfaction and seamless project delivery.

Position Requirements & Key Abilities

• Education: Bachelor’s degree in science or related qualifications in Food Science/ Biology/ Chemistry.
• Experience: Proven experience in Food Specialty Ingredients and a minimum of 6 - 10 years in Sales or Business Development.
• Sales Drive: Strong commercial acumen with a track record of achieving or exceeding sales targets in a “hunter” sales role.
• Relationship Skills: Exceptional communication and interpersonal skills, with the ability to establish trust and rapport with customers.
• Technical Knowledge: Ability to effectively support product promotion, technical inquiries, and customer training.
• Analytical Ability: Strong problem-solving skills and the ability to analyze market and customer data to inform strategy.
• Travel: Willingness to travel within the assigned territory as needed to meet with customers.
• Tool: Proficiency in MS Office and CRM software.

Key Personal Attributes

• Customer-Oriented: Highly focused on customer satisfaction and relationship building.Results-Driven: Demonstrates a strong focus on achieving sales targets and driving growth through new customer acquisition.
• Industry Insight: Deep knowledge of the industry and the competitive landscape.
• Strategic & Tactical Selling: Skilled in both consultative selling and closing techniques to drive new business.
• Adaptable & Collaborative: Ability to work independently and collaboratively within a team.
• High Integrity: Demonstrates ethical decision-making and trustworthiness in all interactions.

About Connell Caldic

Connell Caldic is part of Caldic, a growing global provider of added-value distribution solutions for the life and material sciences, active across 43 countries in Europe, Latin America, North America, and Asia-Pacific.

Because we care, we touch the lives of hundreds of thousands of people every day. We inspire innovative and sustainable distribution solutions for the food, pharma, personal care, and industrial product formulation markets of the world. Our specialty ingredients and chemicals solutions, carefully sourced and customized to specifications whenever required, are backed by outstanding research & development, customer service, and technical & regulatory support, ensuring that they meet precisely determined needs at every stage of the value chain.

To learn more about Connell Caldic and our complete solutions offerings, visit www.caldic.com.

Connell Caldic is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

To all recruitment agencies: Connell Caldic practices direct hiring and does not accept agency resumes. Please do not forward resumes to our jobs alias, Connell Caldic employees or any other organization location. Connell Caldic is not responsible for any fees related to unsolicited resumes**

Job Responsibilities :

- Develop monthly, quarterly, and annual sales plans;

- Develop and implement strategies to bring in new business;

- Pursue new sales opportunities, gather inbound leads, and follow-up calls/meetings;

- Work effectively with internal stakeholders & external vendor to achieve business goals;

- To understand the material costing for printing, carpentery and signages;

- To understand the operation of printers, summa cutter, CCD CNC & Oscillating machine and CCD Laser cutter;

- To understand the labour cost for production;

- To attend briefing/meeting and site measurements for production for the projects undertaking;

- To ensure the production of the projects undertaking;

- To ensure the installation and delivery of the projects undertaking.

Requirements :

- Diploma or Degree in any field;

- At least 2 or 3 years of corporate sales experience/ project management;
- Proficient in MS Office (Excel, Word, PowerPoint);
- Strong time management skills;
- Passion for relationship building and selling;
- Strong presentation and negotiation skills;
- Customer service- orientated attitude;
- Ambitious and driven personality with a hunger for success.