The Role

WTW primary point of contact for facility clients (direct servicing model)

• Support in escalations from Clients via emails & calls
• Facility client's renewal: Follow-up with appointed Carrier to ensure 100% completion for renewal with proper documentation and billings.

Support Consultants in the following works

• Renewal process: Perform technical review (i.e. data accuracy) on all renewal reports prepared by Global Delivery Centre (Manila)
• Prepare Pricing Tool Checklist to facilitate Consultants’ renewal review of clients.
• Support and assist to prepare all necessary reporting requirements based on the SOWs agreed with selected clients (e.g. Benchmarking report, Claims analysis report, Service Level report)
• Prepare employees communication decks, handbook and Benefits Guidebook.
• Prepare insurance premium breakdown for ad-hoc billings, for selected clients.
• Internal documentations and update requirements (for e.g., Update Client Account Checklist, Change & Update forms, IT Security forms)
• For selected clients: Be part of the client servicing team to respond to clients’ enquiries and urgent requests, where necessary (calls & emails)
• Client servicing : Follow-up closelywith Global DeliveryCentre (Manila) to ensure timely and accurate delivery of tasks and e-mail responses based on agreedturn-around time
• To be able to participate in selected, initiatives or ad hoc matters.

Governance, Compliance and Control

• Act with integrity in carrying out duties and responsibilities.
• Act with due care and diligence
• Ensure observation of proper standards of market conduct
• Ensure data quality and accuracy when delivery clients’ work.

The Requirements

• Minimum of 2-3 years’ experience in a Health & Benefits insurance or consulting or brokerage role
• Experience in client supporting role
• Enjoy working with data & experience in analysis work
• Excellent ability to communicate effectively with a strong focus on customer service.
• Good oral and written communication skills
• Technical proficiency in Singapore employee benefits
• Broad understanding of compliance issues related to local legislation.
• Proficiency in Microsoft Office (especially Excel)
• Proficiency in English language

Equal Opportunity Employer

We are seeking to hire an Actuarial Intern to join our team in Singapore, reporting to the market Senior Pricing Actuary. In this role you will be responsible for a small number of topics. In more details your responsibilities may include:

• Conducting simple quotation activities for life and health products;
• Performing market research and actuarial experience studies in respect of mortality, morbidity and lapses on client portfolios in order to improve our internal modelling;
• Adoption of new actuarial modelling tool (R / AXIS);
• Maintaining and developing pricing bases and tools.

• Responsible for planning, initiating, executing, and monitoring all marketing and communication activities, in line with business goals.
• Study customer’s data to completely understand their needs and initiate relevant marketing activities which leads to satisfaction and retention.
• Liaise with outsourced agency on social media content creation, lead generation campaign.

Requirements:

• Diploma in Marketing or equivalent
• At least 5 years of marketing experience in a beauty/skincare products.
• Strong interpersonal skills with ability to communicate with people of all levels.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Health Planning Director

You are strategic steward for the company's business: an advocate for what’s right for the Health & Wellness industry. You are a leader and mentor offering thought leadership both inside and outside the company. You contribute back to the business, by owning a key part of training the next generation of planners or publishing thought leadership.

You help to grow the healthcare business and create opportunities for the company within the industry based on our company's expertise. Senior clients seek your council.

You create career paths for your team members, giving them feedback and creating opportunities for them to thrive. Thought leadership comes naturally, as your broad and deep experience leads you to new ideas naturally.

Your focus as a Health Planning Director:

• Support Brand platform and brand architecture for strategic Health consumer health, Heath tech, Nutrition, and wellness brands. You will lead regional planning development for a few corner stone clients.
• Act as a strategy leader advising client on their Coms and Marketing needs, with a holistic vision across the range of services provided by Ogilvy (Coms, advertising, PR, Digital experiences, etc.…)
• Lead business strategy work, and help your client transform their marketing models.
• Contribute to our Ogilvy Innovation positioning in participating to our tech and digital acceleration (AI in marketing, digital partnership, Marketing technology).
• Foster partnership with the rest of our organization and businesses to develop proper Health acceleration products and bring the best of our company's practices and expertise to all Healthcare clients/business partners.
• Establish yourself as a trusted advisor to industry partners and a critical part of the client-facing leadership team.
• Lead regional new and existing business and knowing how and when to determine a direction for new projects.
• Running strategic workshops as well as being conversant enough on other types of strategy such as engagement, social, data to be in the discussion and spot opportunities.
• Seeking to inspire those around you to create and deliver ever better strategic work.
• Coaching and developing more junior strategists in your team and supporting the company's strategy team to evolve and grow.

Qualities for the role:

• people management & help them to succeed
• commercially astute and accountability
• strong stage presence
• brand builder and architect
• direct high-level client exposure and management
• healthcare category expert
• Approx. 10 to 15 + years’ experience