Responsibilities

• The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company’s latest promotions with the aim of maximising the take-up of these promotions.
• Address customers’ complaints in a timely and professional manner. Conduct first level investigation into customers’ complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.
• Build customer loyalty and retention by delivering the unique customer service experience
• Scheduling service appointments for customers
• Documentation of calls for tracking, monitoring and follow-up
• Assist in ad hoc administrative duties

Requirements

• Must be able to converse fluently over the phone, and read and write in English and Chinese
• Must be proficient in MS Word and MS Excel
• At least 1 year customer service or telemarketing experience
• Skilled in negotiation, listen attentively, identify callers’ needs, and remain composed even when dealing with agitated customers
• Minimum GCE ‘A’ Level or diploma

What We Offer

• Basic Salary up to S$2800, plus incentives, depending on experience of candidate
• 5 days work week
• Staff discounts and privileges from all Avone Beauty Secrets outlets
• Office located at Oxley Bizhub 2 near Tai Seng MRT (Circle Line)
• Clean, quiet and comfortable working environment

Interested candidates please send in your resume to [email protected], stating current and expected salary, and reasons for leaving past and present employment.

We are seeking a part-time administrative assistant to join us during the festive seasons

-Must be a Singaporean resident

-Able to speak and write English and Chinese

-Computer Proficient

Able to commit in Jan 24 till 10 Feb 24 for the festive season

Job Description

• Responsible for day to day administrative duties including preparing of invoices and filing.
• Ensure accurate data entry.
• Follow up on the completeness of all delivery orders.
• Handle incoming calls and any other adhoc duties as assigned
• Competent in office skills.
• Able to handle all staff administrative essential job functions.
• Perform other Assignments, as requested by Manager.

Skills / Attributes Required

• Diploma preferred.
• Good organization, administrative and communication skills.
• Excellent attention to detail, able to multi-task in a fast paced environment.
• Advanced MS Office skills. Working knowledge of ERP accounting systems such as SAP/Navision/Business Central is an advantage.
• Confident, self-starter with strong ability to work both independently and collaboratively with other departments.