Job Description:

• Provide post discharge follow-up via a coordinated process of care planning & coordination, telecommunication and telehealth monitoring under the supervision of a Nurse Clinician.
• Manage Medical Tier 2 and Tier 3 patients and provide post discharge phone calls.
• Act as a health coach and provide health screening to the residents in the community and health post.

Requirements:

• Holds a degree (preferably in health related discipline)
• Possess working experience as Allied Health Personnel with 3-5 years of experience
• Good knowledge of various community services and support in the community setting will be an advantage
• Good team work, positive and energetic, and able to work independently
• Strong communication and social engagement capabilities especially with older adults in the community.
• Strong organisational, coordination, and interpersonal skills
• Proficient in computer skills and Microsoft Office
• Able to converse in local languages is preferred
• Willing to outreach to community on weekends

Job Description:

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements:

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

Staff Nurse II (NUHS@Home)

The NUHS@Home nurse provides nursing care to patients who require acute medical treatment but who are able to be cared for in their homes rather than in a hospital. The nurse works in collaboration with physicians and other healthcare professionals to develop and implement care plans, monitor patient progress, and educate patients and their families on self-care techniques.

The NUHS@Home nurse is competent in performing care assessment and planning, and in the management of patients with identified care needs. S/He provides clinical supervision, precepts the junior nurses and contributes to NUHS@Home nursing training.

Job Responsibilities

Primary Responsibilities and Duties (80%)

- Assesses patients' needs on admission and daily throughout their hospital stay at home

- Plans and implements care according to the assessed need

- Evaluates and monitors patients' progress according to planned care

- Documents care given and monitors outcomes on the established charts and forms

- Carries out treatments and investigations as prescribed by physicians

- Communicates and discusses patients' progress and response to treatment with physicians, nursing and allied health colleagues involved in the patient care

- Follows-up to ensure continuity of patient care and treatment plans

- Delivers safe and competent nursing care

- Participates actively in physicians' rounds

- Prepares and assists physicians with procedures done on patients

- Collaborates and co-operates with physicians and other health-care providers in the smooth delivery of patient care and services

- Demonstrates clinical skills, knowledge and critical thinking in the delivery of patient care

- Displays compassion, a positive and caring attitude towards patients as well as to internal and external clients

- Provides patient/family information and education on disease prevention, health education and rehabilitation techniques

- Demonstrates proper use and care of equipment

- Demonstrates proper and economical usage of consumables and supplies

- Work as a team in delivering care and interacting with healthcare team

- Participates/involves in improving care and processes

- Facilitate transition of care coordination within and between teams

- Maintain a conducive environment for safe patient care and workplace safety

- Use informatics, innovation and technology to manage nursing productivity and resource

- Maintains a clean and safe working environment

- Supervises and guides new/junior staff in their work as well as nursing students on posting

- Demonstrates competency in all core competencies and unit specific programs implemented by Nursing Administration

Secondary Responsibilities and Duties (20%)

- Participates in clinical and service quality activities as well as research study

- Demonstrates awareness of current nursing and health care practices

- Assumes additional responsibilities as assigned by Nursing Officers, Senior Nursing Officers, Assistant/Deputy Director (Nursing) and Chief Nurse

Job Specification/Requirements

- Possess Diploma in Nursing and must be registered with Singapore Nursing Board

- At least 1 year of post-registration clinical experience as Staff Nurse II

- Ability to work independently and as a team

- Strong organisational, coordination, interpersonal and communication skills

- Ability to work a flexible schedule, including evenings, weekends and public holidays

Overview

Reporting to Assistant Director (Precinct Planning & Development), you will support the Precinct Planning & Development Department (PPD; under RHSO Operations Division) in secretarial and administrative work, grant administration and data management.

Job Responsibilities

1. Provide secretarial and administrative support to PPD

• Organise internal and external meetings and events, and their relevant logistics including booking dates and venues, ordering refreshments, supporting events onsite etc.
• Manage the timely submission of claims, purchase requisition, IT provision requests and HR requests etc.
• Manage office supplies requisition and maintain stationery and gift inventory Organise and maintain databases e.g. corporate gifting list, staff admin etcSupport and coordinate the onboarding and offboarding of new/existing staff
• Facilities management for PPD’s office e.g. managing seating plan and company assets etc.
• Maintain team schedule and calendars for key personnel
• Perform knowledge management and filing work

2. Processing claims

• Process claims submitted for various programmes/projects

3. Data management and analysis

• Collect and manage data for subsequent analysis

4. Any other duties, projects or assignments by Reporting Officer and/or HOD

Requirements

Qualification Required and Area of Discipline

Diploma in any discipline, preferably science or business management related

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

Skills:

• Meticulous, good attention to detail and numbers
• Strong planning and organisational skills
• Team player who is able to work independently
• Proactive and able to multi-task
• Good communication skills
• IT savvy and basic Microsoft Office skills; strong Excel skills is an advantage

Experience:

• At least 2 years of relevant working experience
• Experience in administration will be advantageous
• Familiarity with Singapore public, healthcare or social care sectors will be advantageous
• Willing to work outside of office hours e.g. weekends
• Professional Licenses not required

Senior Staff Nurse II (NUHS@Home)

The NUHS@Home nurse provides nursing care to patients who require acute medical treatment but who are able to be cared for in their homes rather than in a hospital. The nurse works in collaboration with physicians and other healthcare professionals to develop and implement care plans, monitor patient progress, and educate patients and their families on self-care techniques.

The NUHS@Home nurse is competent in performing care assessment and planning, and in the management of patients with identified care needs. S/He provides clinical supervision, precepts the junior nurses and contributes to NUHS@Home nursing training.

Job Responsibilities

Primary Responsibilities and Duties (80%)

• Conduct patient assessments and develop individualized care plans
• Administer medications, treatments and procedures as ordered by the physician
• Monitor and evaluate patient progress and adjust care plans as needed
• Communicate with physicians, other healthcare professionals, patients and families regarding patient care
• Educate patients and families on self-care techniques and disease management
• Ensure patient safety and infection control measures are maintained
• Document patient care and progress in electronic medical records
• Participate in quality improvement initiatives
• Adhere to ethical and legal standards of nursing practice
• Utilise technology in care delivery

Secondary Responsibilities and Duties (20%)

• Participates in research, clinical or service quality activities
• Demonstrates awareness of current nursing and health care practices
• Assumes additional responsibilities as assigned by Nursing Officers, Senior Nursing Officers, Assistant/Deputy Director (Nursing) and Chief Nurse

Job Specification/Requirements

• Possess Diploma / Degree in Nursing and must be registered with Singapore Nursing Board
• Registered Nurse with minimum of 2 years of post-registration clinical experience
• Ability to work independently and as a team
• Strong organisational, coordination, interpersonal and communication skills
• Ability to work a flexible schedule, including evenings, weekends and public holidays

Job Description:

As an Assistant Care Coordinator in CareHub, you will be required to:

· Provide case management via a coordinated process of care planning and coordination, conduct regular phone call follow up and telehealth monitoring under the supervision of a Care Coordinator.

· Work with the Care Coordinators and nurses to develop and manage care for the patients or residents in the community.

· Act as a health coach and provide health screening for the residents in the community and health post.

Requirements:

· Diploma in the following discipline is preferred. (Diploma in Health Management and Promotion, Diploma in Community Development, Diploma in Social Science in Gerontology [GEM])

· Prior relevant work experience will be an advantage. Fresh graduates are welcome to apply

· Good knowledge of various community services and support in the community setting will be an advantage

· Able to work as a team

· Strong organisational, coordination, interpersonal and communication skills

· Proficient in computer skills and Microsoft Office

· Able to converse in local languages is preferred.

· Able to work on weekend (on a rotation basis)

Job Description:

· Responsible for the coordination of care of residents under the care of the General Practitioners (GPs) and Nurse Practitioner (NP). This includes patients right-sited from hospitals or other healthcare institutions.

· Support GPs on primary care initiatives and/or Primary Care Network (PCN) related matters.

· Enrolment of patients into My Health Map and outreach to patients to complete preventive health interventions.

· Data entry into database including tracking and coordination to ensure that patients follow the care plan for preventive and chronic diseases as laid out by the GPs and NP.

· Participate in committees or projects to improve care processes related to preventive care or chronic disease management.

· Promote health screening and wellness to the patients through care planning and coordination of care in the community.

· Perform any other administrative duties as assigned by supervisors.

Requirements:

· Possess a Diploma (Preferably in Health or Social related)

· At least 1 – 2 years of relevant work experience (Fresh Graduate are welcome to apply)

· Strong communication and personal engagement capabilities of older adult in the community

· Able to multi-task and work independently and as a team

· Strong organisational, coordination, interpersonal and communication skills

· Able to respond to common inquiries or complaints from doctors, staff and patients

· Proficient in Microsoft Office

· Able to converse in local languages and dialects is preferred