OVERVIEW/BASIC FUNCTION:
Perform all facial services and treatment offered by the Spa. Always cultivating and maintaining a professional attitude. Responsible for providing and promoting spa treatments, customer satisfaction treatment service standards, hygiene and cleanliness and equipment maintenance.
RESPONSIBILITIES:
· Maintain complete knowledge of and comply with all company policies, service procedures and standards.
· Ensure that standards are maintained at a superior level daily.
· Provide excellent customer service, facial services and protocols to all guests.
· At all times to be flexible, courteous, resourceful, and cheerful. To create an environment that is professional.
· Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
· To maintain a high standard of personal appearance and hygiene as per the spa grooming standards.
· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
· Maintain positive guest relations at all times.
· Resolve guest complaints, ensuring guest satisfaction.
· Monitor and maintain cleanliness, sanitation and organization of assigned work areas to ensure the spa is kept to the highest standard of cleanliness and comply with health, hygiene, and safety regulations.
· To always check and maintain the ambiance set-up in accordance with the minimum standards.
· To greet guests in accordance with the standards.
· Providing spa beauty treatments in accordance with Jurlique spa standards.
· Maintain back bar par levels with designated supplies, forms and resource materials, report shortages to Spa Team Leader.
· Follow all spa policies and procedures related to spa services, record-keeping, clientele, equipment, and environment.
· Educate, inform, and promote spa services to spa guests and employees.
· Inform Spa Team Leader of any guests’ complaints, concerns, equipment or supply issues.
· Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as relevant departmental store information.
· Communicate and develop good working relationships with the Spa team, and Dept store retail associates, members and repeat guests.
· Assist with special events/workshop and perform other duties as assigned by the company.
· Be familiar with all spa packages, promotions, prices and rates.
· Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers (this includes freelance therapists)
· · Clean spa treatment room between clients and set up the treatment room for the next client, in accordance with spa standard set-up requirements.
· Maintain inventory products.
· Schedule guest appointments and fill in client history record for each client treated.
· Sell/promote homecare recommendations and products.
· Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
· Follow established standard guidelines for treatment procedures.
· Assist all other staff at times of need.
· Keep an open and flexible attitude; be willing to change.
· All other duties as required.
Other Standard Responsibilities
· Complies with the company policies.
· Takes on other tasks in addition to the ones stated, in a reasonable framework.
· Is always a “brand ambassador” and ensures brand integrity and clarity are always maintained.
· Models the company’s culture, vision, mission, and core values at all times
