• Must have five years of experience in hair cutting
• To perform a range of haircare services, including wash and blow-drying hair, styling hair, hair and scalp treatments, and hair coloring
• Meticulous and Organized
• To assist in maintaining cleanliness of the salon
• Willing to work under supervised, with any ad-hoc duties assign by shop manager
• Willing to work under fast-paced and passions to serve customers under any conditions
• Customer service oriented and willing to work retail hours
• Able to work on weekends and public holidays
• Weekday off, must follow the working schedule
• Good interpersonal and communication skills
• Strong sense of punctuality and responsibility
• Outgoing individuals who are able to contribute individually and as a team
• Please contact us at 90910999 (wechat/whatapp)

• Responsible for overseeing the daily shop operations, making sure it runs smoothly and effectively
• Duties include motivating sales teams, creating business strategies, developing promotional materials for shop
• Guide shop's supervisors
• Create shop's objectives
• Make critical decisions
• Manage shop's budgets
• Oversee shop’s performance
• Please contact us at 90910999 (wechat/whatapp)

• Must have five years of experience in facial service
• Responsibility to sales and service performances
• Can work under fast-paced and passions to serve customers under any conditions
• Willing to work during weekend and public holidays
• Weekday off, must follow the working schedule
• Willing to work under supervised of shop manager
• Should have good customer service skills to put clients at ease
• Sensitivity and understanding towards your clients' needs
• The ability to work well with your hands for giving treatments
• Excellent verbal communication skills to explain treatments
• To be thorough and pay attention to detail
• Have experience with beauty therapies and good knowledge of skin and body care products
• Please contact us at 90910999 (wechat/whatapp)

The incumbent is responsible to :

• Ensures medication management in own area of work is efficient, zero-wastage and inaccordance with best professional practices
• Reviews medication orders (medication chart or prescription) for appropriateness and intervenes with prescriber or follows up where necessary
• Ensures medications received by patients are packed correctly and dispensed within target turnaround time
• Ensures that all medication related costs and revenue in own course of work are accounted for and accurately recovered where applicable
• Assigns, overseas and reviews the work of subordinates in the same area of work. Ensures that all prescription, sales, supply, storage and distribution of medications, as well as their documentation, comply with legal requirements and relevant regulations established by the relevant authorities
• Precepts and trains pre-registration pharmacists, pharmacy technicians and pharmacy/pharmaceutical students according to training plan and guidelines
• Attends and provides lectures and other forms of continuing education to pharmacy staff and other hospital employees
• Provides feedback to inform department's continuing education agenda
• Leads research or quality improvement projects in the department

Job Requirements :

• Degree in Pharmacy accredited by the Singapore Pharmacy Council
• Registered Pharmacist with the Singapore Pharmacy Council
• Minimum 2 years' experience in hospital pharmacy-related work or minimum 1-2 years' experience in hospital pharmacy-related work with a relevant postgraduate degree

This position requires the dietitian to provide medical nutrition therapy to patients from various clinical disciplines at both inpatient and outpatient settings. The dietitian will also need to participate in community and public education/ activities to promote healthy eating and nutritional well-being. As part of continuous improvement, the dietitian is expected to contribute in quality improvement and/ or research activities.

As a senior dietitian, you will guide and mentor junior Dietitian, train and teach students on clinical placements, and participate in teaching of healthcare professionals.

Job Requirements:

• Bachelor Degree in Nutrition and Dietetics/ Master of Science in Nutrition and Dietetics/ Postgraduate Diploma in Dietetics
• Candidates with prior relevant experience preferred
• For the Senior position, a minimum of 4 years’ relevant experience in clinical setting with at least 1 year in a supervisory capacity preferred

Associate Medical Laboratory Technologists (AMLT) are responsible for the daily operations of the laboratory which include phlebotomy, electrocardiogram, spirometry and clinical laboratory work.

Responsibilities

• Perform daily operations of the laboratory
• Perform all procedures in accordance with laboratory standard operating procedures (SOPs)
• Perform phlebotomy, Electrocardiogram (ECG) and spirometry in an accurate, efficient and professional way.
• Perform Point of Care Testing (e.g. Prothrombin Time, glucose) and clinical laboratory tests such as urinalysis (e.g. Urine FEME, dipstick, pregnancy), haematology (e.g. full blood count, peripheral blood film, erythrocyte sedimentation rate, prothrombin time), biochemistry (e.g. HbA1c, neonate bilirubin), microscopy examination (e.g. fungal smear, high vaginal swab) independently.
• Ensure specimen identification, processing and storage of test specimens are in consistent with good laboratory practices
• Perform and verify quality control for all analysers prior to patients sampling
• Use of Laboratory Information System (LIS) to perform functions such as result entry, result validation and tracking for outstanding tests
• Ensure all test results provided for clinicians are accurate and reliable
• Ensure analysers/equipment are functioning properly and are well maintained.
• Notify medical technologist/lab in charge when instrument malfunction and make arrangements with BME or instrument vendor to service the instrument
• Notify inventory person in charge when reagents and stocks supplies run low.
• Perform and record internal and external quality controls and calibrations. Troubleshoot outliers in accordance to work instructions.
• Ensure ‘critical value’ are reported to the relevant personnel within 30 minutes
• Ensure daily maintenance and QC records are up to date.
• Ensure compliance to hand hygiene, workplace safety, International Patient Safety Goals (IPSG) and International Standardization of Organizations (ISO) and other applicable regulatory and accreditation requirements of the laboratory.
• Provide prompt and courteous service in person or over telecommunication to all external and internal customers (e.g patients, doctors, service providers, colleagues).
• Report adverse incidents and all workflow anomaly to supervisor
• Observe strict NUHS personal data protection act and observe internet/intranet cybersecurity guidelines.
• Perform other functions as delegated by supervisor and/or lead laboratory

Requirements

• Recognized Diploma in Biomedical Science, Clinical Laboratory Science or other relevant fields
• At least 1-3 years of experience in laboratory environment and/or relevant experience in phlebotomy preferred
• Good verbal and written communication skills
• Ability to communicate in vernacular languages are an added advantage
• Ability to multi-task and work in a fast-paced environment
• Team player with good interpersonal skills

Radiographer is responsible for the providing prompt diagnostic imaging services to the patient, ensuring patient safety and proper care of equipment. Assist Centre In-charge/ Senior or Principal Radiographer to guide and supervise junior and student radiographers when required.

Job Responsibilities:

• Perform general radiographic examinations and/or at least one of the area of specialty including mammography and/or ultrasound and/or Bone Mineral Densitometry.
• Responsible for the safety and welfare of the patient.
• Maintain a clean and safe environment; adhere to safe work practices especially in radiation safety and infection control.
• Ensure proper usage and care for all equipment at the specific diagnostic centre.
• Perform other administrative duties or ad-hoc quality departmental projects/activities as assigned by the reporting officer/ Lead Radiographer
• Apply the ALARA principle for all procedures.
• Responsible for general housekeeping of the allocated diagnostic centre.
• Render prompt and courteous service delivery to external and internal customers.
• Ensure efficient running and operations of their area of responsibility.
• Assist the Radiographer-In-Charge / Senior or Principal Radiographer to ensure quality control procedures are performed diligently.
• Ensure AHPC certification is achieved after one / two years depending on qualification(s).

Job Requirements:

Required Skills and Experience
• Recognized degree in Diagnostic Radiography.
• Professional Licence: R1 license with Centre for Radiation Protection and Nuclear Sciences, National Environment Agency.
• Timely update and renewal of RI license.
• Registration with Allied Health Professions Council.
• Excellent written and verbal communication skills.
• Strong organisational skills and able to multi-task in a fast-paced environment.
• Participate in continuous medical education and quality assurance programs as directed by Radiographer In-charge / Senior or Principal Radiographer.
• Complete all assigned tasks in an organized and timely manner.
• Service orientated and customer focused. Have a compassionate, caring and friendly attitude.
• Able to work in a fast-paced environment and under pressure.
• Effective communications and coaching skills.
• Good team player.

Preferred Skills and Experience
• Mammography and ultrasound experience preferred.
• Ability to communicate in vernacular languages
• Knowledge of basic programming and advanced applications of MS Word, Excel and PowerPoint will be an added advantage.
• Knowledge of NGEMR, Epic usage and RISPACS would be an additional advantage.

(Please note that the working hours is on 5.5 days' work week)

You will be responsible in providing Occupational Therapy in inpatient and/or outpatient in an integrated general hospital You will participate in administration, clinical supervision, research supervision, professional education as and when required.

Job Responsibilities

• Assess and manage patients referred for occupational therapy independently
• Implement appropriate treatment plans and comply to clinical standards
• Provide timely review of patients in the continuum of care
• Document patient’s progress and records accurately
• Manage and supervise C-reg/junior OTs where applicable.
• Involve in administrative duties such as charging, statistics collation.
• Communicate and collaborate with other healthcare members in the multi-disciplinary team
• Participate and assist in managing clinical and/or service initiatives
• Assist in providing clinical education of occupational therapy students
• Contribute to departmental in-service training programmes and hospital educational talks

Requirements

• Recognised Diploma / Degree in Occupational Therapy
• Fresh grads are welcome to apply
• Interest in working in the following areas: Geriatrics, Neurology, Orthopedics (including hand therapy) & Palliative Care, prior experience in any of these areas will be an advantage
• Good communication and interpersonal skills
• Able to work well in a team and also independently
• Competent in using Microsoft Office

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

The incumbent is responsible to:

• Perform specimen reception, preparation, and packing of specimens
• Assist with telephone reception duties and ensure patients’ bills are accurate and correct
• Carry out specimen analysis, operate, maintain and troubleshoot the analysers and validation of results
• Able to troubleshoot and explain basic problems and escalate when required
• Knowledgeable on Quality Control (QC) (eg. Westgard, criteria, EQA) and verification of QC results and assist to troubleshoot issues
• Adhere to the department’s standard operating procedures and safety requirements
• Assist in the supervision and guiding of junior staff
• Revise or write new SOP

Job Requirements:

• Degree in relevant field or equivalent.
• Relevant working experiences.
• To perform 3 rotating shifts - morning, afternoon and night shifts.

Key Responsibilities:

Event Planning and Coordination:

• Plan, organize, and coordinate all logistical aspects of roadshow events, ensuring seamless execution from inception to completion.
• Develop comprehensive event timelines, budgets, and project plans, and adhere to deadlines and financial parameters.
• Liaise with internal stakeholders, including marketing, sales, and operations teams, to align event objectives with overall business goals.

Vendor and Venue Management:

• Source and negotiate with vendors, suppliers, and venues to secure competitive pricing and ensure high-quality event delivery.
• Coordinate logistics such as venue selection, catering, audiovisual requirements, and transportation.
• Manage relationships with vendors and ensure all contractual obligations are met.

On-Site Event Management:

• Oversee event set-up, tear-down, and day-of logistics to ensure smooth operations.
• Supervise on-site staff, volunteers, and temporary personnel, providing guidance and support as needed.
• Address any issues or challenges that may arise during events promptly and effectively.

Compliance and Risk Management:

• Ensure compliance with all relevant legal, health, and safety regulations throughout the planning and execution phases.
• Implement risk management strategies to mitigate potential hazards and liabilities.

Post-Event Evaluation and Reporting:

• Conduct thorough post-event evaluations to assess event success and effectiveness in meeting objectives.
• Analyze attendee feedback and performance metrics to identify areas for improvement and make recommendations for future events.

Overview

As Local Coordinator and as part of the Blended Care Team, you will assist the care management team in developing social activities and interest groups for residents at a physical centre, under the Health District @ Queenstown. This effort is in part to support social-health integration and enhance care delivery in the community.

These activities include working with residents and community partners to co-create, plan and conduct ground-up activities (e.g. exercise groups, hawker centre tours, etc.), encourage residents to participate in suitable programmes, within and beyond the physical space and oversee the general operations at the centre.

You will be involved in facilitating the development and implementation of Health District Queenstown Lighthouse Projects involving National University Health System (NUHS) and various community partners in Queenstown to support social-health integration and enhance care delivery in the community.

Job Responsibilities

You will be responsible for the following:

1. Co-create and organise activities and interest groups at the physical space

· Engage residents and volunteers to co-create, plan, and conduct activities and interest groups e.g. hawker centre tours to share on healthier eating habits.

· Encourage and support residents to self-run activities and interest groups

· Partner with local community leader(s) and stakeholders to organise programmes and services

· Organise regular resident engagement sessions to gather feedback on activities and services provided by the Blended Care Team

· Develop and implement strategies to raise awareness of the space amongst Queenstown residents

2. Encourage residents to participate in suitable activities and programmes

· Encourage and direct residents to participate in suitable health and social activities (e.g. exercise, volunteerism, interest groups) at the space and in the community

· Coordinate with the Blended Care Team to ensure residents’ health and social care needs are met

3. Facilitate development of the physical space and oversee general operations

· Facilitate the conceptualisation and development of the physical centre

· Oversee general operations of space, and support in logistics and budgeting matters

· Record attendance and other data for evaluation

Requirements

· Bachelor Degree in the field of Social Sciences (e.g. social work, counselling, psychology), with prior experience in related areas such as social care services, aged care services and/or community engagement.

· At least 2 – 3 years of working experience.

· Ability to work independently, adaptable, analytical and a good team player.

· Strong communication and stakeholder management skills, and able to engage with partners and older adults in the community.

· Good organisational, time management, administrative and interpersonal skills.

· Good written and verbal communication skills in multiple languages and dialects is preferred.

· Proficient in Microsoft Office Suite with ability to learn new IT systems.

The Research Assistant will be responsible to, and work closely with, the Principal Investigator, study team members and Family Medicine Development team to ensure the successful timely completion of the research on time. The RA’s principal role will be to work in general practices such as project management, recruitment, data collection, data entry and analysis. The RA may be required to liaise with personnel from partnering institutions in the course of his/her work.

You will be responsible for the followings:

• Assist PI with ethics application and amendments,
• Patient recruitment, informed consent taking and data collection
• Conduct focus group interviews, where required
• Manage research data, data entry, data cleaning and ethics/legal compliance
• Process patient reimbursement, where necessary
• Assist PI in preparation of study related presentations/materials
• Provide administrative and secretarial support to the project, such as organising regular meetings for the research team and collaborators from study sites
• Assist with any other duties of a similar nature that are delegated by the PI
• Maintain the highest standard of professional conduct and record keeping in accordance with policies and procedures

Requirements

• Bachelor’s degree in health sciences or nursing, preferably with some experience in healthcare setting
• Possess strong interpersonal skills
• Able to converse in English, Mandarin, Malay or major local dialects
• Proficient in MS Office applications (Word, Excel & Powerpoint)
• A team player with excellent interpersonal and communication skills, with the ability to work compassionately with geriatric participants
• Prior experience working in a research setting or with elderly will be advantageous
• Strong administrative and project management skills
• Willing to travel between study sites

Roles & Responsibilities

Pre-requisites: -

· Excellent customer service, communication and interpersonal skills

· Basic computer knowledge with Han Yu Pin Yin inputs

· Relevant working experience will be an added advantage

Responsible for all the operational activities in the clinic.

Duties at the reception counter include, but are not limited to the following: -

• registration of patients including retrieving and filing of patients’ consultation cards and entering of patients’ details into the computer system
• cashier duties which include reconciliation of daily cash collection, preparing bank-in lists and depositing of cheques and cash.
• taking appointments (where applicable)
• taking phone calls and handling patients’ enquiries.

Duties at the dispensary include, but are not limited to the following: -

• dispensing duties
• regular monitoring of stock and raising purchase orders
• receiving stocks
• month end stock take

Physicians’ assistance duties include, but are not limited to the following: -

• checking and ensuring that treatment rooms are fully equipped at the beginning of the day
• assists physicians or chaperon male physicians when they are carrying out treatment and procedures for female patients.
• identify patient’s needs when they ring the call bells for assistance
• in-between patients tidying of treatment rooms
• ensuring that all equipment are duly switched off at the end of the day

Others: -

• general housekeeping of the clinic including tidying of reception area, dispensary, consultation and treatment rooms.
• administrative duties e.g., petty cash management, sorting and distributing of incoming mails and documents received via courier / dispatch etc.
• perform any other duties that may be assigned from time to time

To support daily Finance and HR matters.

• AR duties – Assist to prepare invoices and timely update of incoming receipts in the accounting system. Prepare Ageing report and following up with customers on all outstanding payments.
• Assist to upkeep of fixed asset register.
• AP duties – Assist to post invoices, prepare payments, checking of cash claims and processing of payments.
• Assist in year-end audit process.
• Assist in month-end closing.
• Assist to perform stock-take and reconcile inventories.
• Assist in handling full spectrum of HR functions including recruitment & onboarding process.
• Assist in Compensation & Benefits administration.
• Assist in monthly payroll processing.
• Assist to administer work pass application.
• Assist to administer all government claims (Maternity leave, ns claim, Child-care leave claim etc)
• Ensure proper filing and maintenance of employees’ records etc.
• Any other responsibilities that may be assigned from time to time

EDUCATION

• Diploma in Accountancy / Human Resources or equivalent discipline

SKILLS, KNOWLEDGE AND RELEVANT EXPERIENCE

• Ability to multi-task and meet tight timelines.
• Meticulous and process-driven
• Minimum 2 to 3 years of relevant experience. Experience in the Healthcare/Retail industry will be advantageous.
• Proficient in both English and Chinese. Chinese is a must as the job requires communication with Chinese-speaking associates.
• Proficient in MS Office and familiar with Navision and Hyperion preferably
• Resourceful and independent with strong ability to work in a team.

Eu Yan Sang Integrative Health (EYSIH) is a wholly owned subsidiary of Eu Yan Sang. It provides a comprehensive range of Traditional Chinese Medicine (TCM) remedies and therapies through over 22 TCM clinics in Singapore. Founded in 1879, Eu Yan Sang has been empowering people to live their best quality of life through accessible health and wellness solutions. Today, Eu Yan Sang has become a trusted name for generations of customers and a leading health and wellness company in Asia recognized for high quality and standards. Our TCM clinics are operated by a team of professional TCM practitioners meticulously selected by our Medical Board and licensed by the TCM Practitioners’ Board.

As we are actively expanding our clinic services in Singapore, we are looking for a qualified candidate to fill the following position：

TCM Physicians (Full Time)

• Registered Traditional Chinese Medical Practitioner with the Traditional Chinese Medicine Practitioners Board of Singapore

• Degree in Traditional Chinese Medicine or related disciplines with recognized post graduate qualifications in Traditional Chinese Medicine.

• Relevant TCM Clinical experience

The company will provide the right candidate with attractive remuneration packages and HR benefits

Interested candidates, please contact human resources department @ 67049604 / 67049692 or email your resume to [email protected]

The Respiratory Therapist is responsible for planning, implementing, evaluating diagnostic, therapeutic respiratory care services, emergency services and special procedures in Intensive Care Units, to patients with deficiencies and abnormalities of the cardio-respiratory system, in accordance to established hospital policies, procedures, standard of care and practices.

Primary Duties and Responsibilities (80%)

To provide clinical respiratory care under the supervision of physicians and approved guidelines.

• Perform complete or modified patient respiratory assessment as required.
• Consult with physicians, other healthcare professionals regarding the patient status and care plans.
• Monitor patient’s progress and modify respiratory care plan.
• Participate in multidisciplinary patient rounds.
• Document procedures, organize and analyze data, and maintain accurate records.
• Provide and manage plans for weaning patients off ventilators and comply with clinical and service standards.
• Practice within areas of professional competence and seek clinical support from supervisor/ other healthcare professionals when appropriate
• Actively support Non Invasive Positive Pressure Ventilation and Tracheostomy patients in General Wards
• Adhere to hospital and department operating procedures in the delivery of respiratory care services.

To perform and monitor diagnostic procedures.

• Arterial Puncture and Blood Gas Analysis
• Bedside monitoring of Pulse Oximetry and End Tidal CO2 (Capnometry)
• Weaning parameters
• Hemodynamic monitoring

To perform General Therapeutics Services.

• Aerosol Therapy
• Oxygen Therapy and High Flow Nasal Cannula Oxygen Therapy
• Inhaled Nitric Oxide Therapy

To perform Special Therapeutics Services.

• Airway Care
• Mechanical Ventilation
• High Frequency Oscillation Ventilation (HFOV)
• Non-Invasive Ventilation Positive Pressure Ventilation (NIPPV)
• Continuous Positive Airway Pressure (CPAP)
• Lung Ultrasound
• ECMO monitoring

To perform Emergency and Acute Care Procedures.

• Cardiopulmonary Resuscitation (CPR)
• Intubation Assist
• Patient Intra and Inter Hospital Transport

To assist Special Procedures.

• Bronchoscopy
• Bedside Percutaneous Tracheostomy

To provide technical support to respiratory therapy equipments.

• Perform troubleshooting and basic maintenance for respiratory equipment.
• Perform required calibration and quality control procedure.
• Comply with safety regulations related to equipment and medical gases.
• Ensure proper functioning of respiratory equipment.

Secondary Duties and Responsibilities (20%)

• To collaborate with other healthcare members and participate in appropriate cross-functions improvement initiatives.
• To actively update knowledge and skills in Respiratory Therapy.
• To comply with infection control practices.
• To help in any data collection of the department.
• To help in any education of Nurses, Doctors and other healthcare professionals.
• To contribute to departmental inservice training programmes, hospital educational talks and external talks / workshops / forums / seminars.
• To perform other duties as may be assigned by Reporting Officer.

Job Specification/Requirements

Education

• Bachelor of Science in Respiratory Therapy
• Preferably Certified Respiratory Therapist or Registered Respiratory Therapist or equivalent from country of origin.

Experience

• Preferably with 3 years clinical work experience in various Intensive Care Units in a reputable hospital.

Skills

• Good communication and interpersonal skills.
• Competent in IT skills (Microsoft Excel / Word / Access / PowerPoint).
• Service oriented and customer focused.
• Result oriented and a good team player.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Overview

The Patient Advocacy and Support Office (PASO) at the National University Health System (NUHS) is an integral part of our commitment to delivering incredible care and health together with patients, caregivers, and the community.

Working cross-functionally, we champion and foster a culture of person- and family-centred care and service excellence across the NUHS cluster. We drive engagements and collaborations with patient advocates and the community in clinical and academic domains to achieve better health outcomes.

Job Description

1. Champion Person- and Family-Centred CarePromote care partnership with internal and external stakeholders through training programmes and campaigns.
   Enable co-creation and implementation of initiatives to enhance inclusion of patient and caregivers in care design, delivery, and evaluation.
   
2. Project ManagementLead and oversee projects from inception to completion.
   Ensure projects are delivered on time, within scope, and budget.
   
3. Partnership and Community DevelopmentEngage with diverse stakeholders including but not limited to patients, caregivers, community organisations and government agencies.
   Foster and maintain strategic alliances and partnerships with internal and external stakeholders.
   Contribute to NUHS’s volunteer management programme including recruitment, onboarding, engagement, recognition, and appreciation of staff and community volunteers.
   
4. Data ManagementCoordinate with key stakeholders to collate and analyse project and patient experience data.
   Coordinate recommendations and interventions based on data analysis.
   Provide analytics and visualization for strategic decision-making.
   Support initiatives to address gaps and areas for improvement.
   
5. Administrative ManagementEnsure efficient administrative processes, including documentation, compliance, and reporting.
   Organise meetings, manage schedules, prepare related agendas and materials.
   

Job Requirements

• Bachelor’s degree in Healthcare, Social Sciences, Public Health, or related disciplines.
• Minimum five years of relevant experience with demonstrated experience in programme management, project development, implementation, and evaluation, and working effectively with cross-functional teams.
• Strong problem-solving skills with a proactive and empathetic approach to handling complex situations with sensitivity and professionalism.
• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, caregivers, and diverse stakeholders.
• High level of organisational skills and attention to detail to drive and deliver multiple tasks and projects, focusing on achieving positive outcomes.
• Demonstrated commitment to continuous improvement and learning.
• Proficiency in MS Office. Some basic visual and video editing skills would be an advantage.

#L1-RT1

You will provide direct services to patients with chronic and mental health issues through conducting clinical interviews, screening and assessments in an outpatient setting. You will provide individuals and / or group consultations to patients, implement steps to enhance and facilitate collaborations and integration of services among the multi-disciplinary team at the polyclinic and the NUHS cluster. As part of the Psychology team, you will develop, implement, monitor and evaluate mental health components that will increase quality of patient care, in qualitative and quantitative terms.

You will design, implement, monitor and evaluate in-house training and development curriculum for psychologists/allied health/medical professionals to enhance their service quality, as measured by clinical outcome indicators and perform clinical administration.

Requirements:

• MA/MSC in Applied Psychology (Clinical / Counselling Psychology)
• At least 1 year experience counselling patients with chronic health and psychiatric issues in an outpatient setting
• Registered with Singapore Registrar of Psychologists is preferred
• Interest in Primary Care Psychology and demonstrates acquired therapeutic skills for delivery of services in the management of chronic diseases, prevention and population health.
• Ability to work independently in running clinical services at Polyclinics.
• Have to be prepared to travel to different Polyclinics within NUP
• 5-day work week (Monday to Friday).

Overview

As a member of Precinct Planning and Development Department under Regional Health Systems Office (RHSO), you will be involved in development of healthy precincts in the Western Region of Singapore in collaboration with key internal and external stakeholders and partners.

Healthy Precinct is a geographical location with an environment and culture that supports residents to achieve and sustain healthy lifestyles.

The successful candidate will be placed in an appropriate position based on experience.

Job Responsibilities

1. Support in planning and operationalising of Health Precincts concept to achieve health-social integration with internal and community stakeholders
2. Support in developing and operationalising plan to empower community to take care of their health.
3. Develop and implement community health plan for the precincts under your care, with emphasis on preventive health and social-health integration
4. Track and review progress on implementation of community health plan for different focus areas
5. Engage & build partnership with internal and community stakeholders e.g. grassroots organisations, social service agencies and healthcare providers to keep patients and residents healthy and integrated care across care settings
6. Secretariat work for meetings
7. Any other duties, projects or assignments by Reporting Officer and/or HOD

Requirements

• Bachelor degree in any discipline
• Minimum 2 years of working experience
• Able to think critically
• Strong planning, project management and organisational skills
• Adept in stakeholder engagement to foster buy-in and collaboration
• Strong written and verbal communication abilities
• Resourcefulness in problem solving and resilient in overcoming challenges

Overview and purpose of the position

The incumbent be responsible to operationalise engagement and operational strategies in support of MOH Healthier SG /Age WELL SG and play a role in the crisis response team.

• To facilitate and create a smooth and seamless process to enrol eligible residents on Healthier SG
• To effectively communicate and convey the mission, vision and its benefits of Healthier SG
• To render assistance in residents in resetting of Singpass
• To educate and assist residents with the successful on boarding to Health 365 and Health Hub App
• On-board residents who are Non-adopter to H365 Lite

Qualifications and Job Requirements

• Validate individual’s incentive who completed their 1st Health Plan Consultation
• Diploma/degree in any discipline, preferably in the Healthcare industry.
• At least 3 – 6 years of working experiences, with at least 2 years in supervisory role.
• Confident and comfortable to work with all levels of internal and external stakeholders.
• Possess strong and effective organization skills.
• Able to work in a fast-paced and dynamic work environment, both in indoor and outdoor operational environments.
• Meet vaccination requirements mandatory by law to work in Public Health Institutions (PHI).

As a Senior Executive/Assistant Manager, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Reporting to Centre-IC, Medical Technologist (MT) is responsible for the daily operations and administration of laboratory to ensure compliance to regulations and accreditation standards. This includes daily routine laboratory work, performing phlebotomy, electrocardiogram and spirometry. MT is responsible to maintain professional care to patients and works closely with NUP and other stakeholders.

Job scope

• Perform patient registration, specimen reception, preparation and packing of specimens
• Perform laboratory analysis (e.g. Urine microscopy, full blood count, HbA1c), operate and maintain instruments according to work instruction.
• Perform point-of-care testing, phlebotomy, ECG and spirometry procedures.
• Responsible to verify and report accurate results in timely fashion; investigates and reports any anomalies.
• Responsible to perform daily quality control check and troubleshoot as required.
• Ensure proper documentations and records for traceability (e.g. acknowledgement on QC and maintenance checklist after completion).
• Assist to resolve patient’s queries and escalate to centre-IC when necessary.
• Adhere to work safety guidelines and infection control protocols to ensure staff and patient safety.
• Assist centre-IC in tasks as assigned.

Qualification

Degree in Medical Laboratory/Biomedical Science or related fields.

Prior experience working at clinical laboratory at public or private healthcare establishment is advantageous but training will be provided

Experience in phlebotomy and heel prick sample collection will be advantageous but training will be provided

Effective communications and ability to converse in vernacular languages is an asset

Able to work in a fast-paced environment and with good problem solving skills

Possess positive attitude in resolving hostile and disgruntled patients professionally

Ability to multi-task and work under tight timelines

Good interpersonal relationship skills and enjoy working as a team

Computer literate – knowledge of MS Word, Excel and PowerPoint will be advantageous

Note : Candidates who are looking for Full Time/Part Time employment are welcome to submit the job application to us

The WSHC is responsible, but not limited to, the following:

• Conduct regular inspections to ensure compliance with MOM safety requirements and company policies
• Assist with monthly EHS inspections and ensure any issues are addressed & maintain records of the incidents and all circumstances and events occurring
• Perform pre-operation safety checks in accordance with company requirements
• Assist with incident investigations and provide necessary controls after risks assessments to prevent recurrence
• Prepare safety reports as needed and report safety infringements and incidents to management

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends