Clinic Operations Manager
This role reports to the COO Office. Bridgepoint Health is an operating entity of Sheares Healthcare. As a clinic operations manager, you serve as the bridge between the HQ team and the Clinic team. You are expected to function independently and work well within a group of like-minded staff looking to deliver the best possible care to our patients.
The Job
1. Operational Excellence
Ensure clinic’s operational excellence and superb patient experience / satisfaction
Serves as the point of escalation for all clinic matters (internal and external)
Data driven approach and provide relevant data for the proactive management of clinic excellence
Develop and implement operational policies, procedures and best practices across clinics
Work closely with Medical Operations leads to proactively address physician issues
Ensure compliance of clinic processes with necessary authorities and accreditation requirements
Proactively identify areas for improvement from an operational and workflow perspective
Assist in the implementation of quality assurance/improvement efforts
Oversee manpower and rostering matters for clinics
2. External stakeholder coordination
Liaise with TPA / clients, relevant government agencies, suppliers and vendors as required (for e.g. claims resolutions, payment follow up etc).
Support projects taken on including engagement with Corporates
3. Internal stakeholder coordination
Support the strategic planning and execution of such plans for the group
Work closely with COO office and leadership team to execute operational goals
Support the development and management of clinic budgets.
Proactive cost reduction and revenue enhancement.
4. Leadership
You will lead a team of clinic operations executives, clinic managers and clinic assistants
You will drive the culture of Bridgepoint Health
Responsible for the ongoing retention and engagement of clinic staff
Assist with tasks otherwise assigned to by COO office.
The Person
Minimally a diploma in relevant field
Familiarity with the way of working of a clinic, able to assist in clinic shifts when necessary
Relevant experience in hospitality or healthcare industry is advantageous
Team player, good interpersonal and communication skills
Familiarity with various clinic management systems is a plus
Technology Savvy and computer-literate including use of Microsoft Office applications
Can-do attitude, adaptable to situations
