The incumbent will be responsible to:

• Provide patient education, troubleshoot and generate reports for inpatient and outpatient studies
• Provide comprehensive evaluation and treatment of disorders under general supervision of clinical lead
• Participate in departmental quality assurance initiatives
• Assemble, check, operate and maintain equipment and instruments based on hospital and manufacturer’s established guidelines and procedures
• Monitor the functionality of diagnostic and technical equipment to maintain safety standard

Job Requirements

• Minimum Diploma in Medical Technology, Health Sciences or Biomedical Science
• Preferably with relevant experience from accredited facility
• Preferably Certified Polysomnographic Technologist (CPSGT) or with Registered Polysomnographic Technologist (RPSGT) certification
• Willing to work night shifts, weekends and public holidays

Job Purpose:

The Deputy Director, Healthcare Redesign Department, is responsible for driving the implementation and adoption of technology-enabled care transformation within Alexandra Hospital. Reporting to the Clinical Director, the Deputy Director will work closely to provide intellectual and organizational leadership and to build the capabilities to execute the department’s strategic goals.

Key Responsibilities:

1. Leadership and Strategy:Provide leadership in the development and execution of strategic initiatives aimed at transforming healthcare delivery through innovative technology.
   Collaborate with the Clinical Director and other stakeholders to align departmental goals with the broader objectives of Alexandra Hospital.
   Oversee the translation of clinical research and innovation into practice and policy, focusing on pragmatic and effectiveness-implementation hybrid trials.
   
2. Stakeholder Engagement:Engage with a diverse range of internal and external stakeholders to build capacity within the health system for the effective implementation of technology-enabled care models.
   Facilitate collaboration across various departments and with external partners to ensure the successful adoption of new care models.
   
3. Project Management:Lead the planning, execution, and evaluation of projects related to healthcare redesign, ensuring that they are completed on time and within budget.
   Manage cross-functional teams, ensuring clear communication and coordination across all project phases.
   Develop and implement methods for monitoring and evaluating the effectiveness of care transformation initiatives.
   
4. Data and Knowledge Management:Strategize the use of clinical and administrative data to generate real-world evidence that informs practice, policy, and research.
   Lead efforts in knowledge translation, ensuring that data-derived insights are effectively communicated to inform clinical decision-making and policy development.
   Oversee the development of clinical guidelines and evidence synthesis to support healthcare transformation initiatives.
   
5. Education and Capacity Building:Establish and manage programs for education and capacity-building within the hospital, ensuring that staff are equipped to engage with and implement new technologies.
   Provide mentorship and guidance to team members, fostering a culture of continuous learning and innovation.
   

Qualifications:

• Advanced degree (Master's or Ph.D.) in Healthcare Management, Public Health, Health Services Research, or a related field.
• Over 15 years of experience in healthcare administration, research, or a related field, with a focus on healthcare system performance and innovation.
• Proven track record in leading cross-functional teams and managing large-scale healthcare projects.
• Experience in health system performance strategy, particularly in the context of translating research into practice.
• Strong communication skills and the ability to engage with stakeholders at all levels.

Skills:

• Strategic thinking and leadership
• Project management and organizational skills
• Strong analytical and data interpretation skills
• Knowledge translation and evidence synthesis
• Stakeholder engagement and collaboration

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Radiographer is responsible for the providing prompt diagnostic imaging services to the patient, ensuring patient safety and proper care of equipment. Assist Centre In-charge/ Senior or Principal Radiographer to guide and supervise junior and student radiographers when required.

Job Responsibilities:

• Perform general radiographic examinations and/or at least one of the area of specialty including mammography and/or ultrasound and/or Bone Mineral Densitometry.
• Responsible for the safety and welfare of the patient.
• Maintain a clean and safe environment; adhere to safe work practices especially in radiation safety and infection control.
• Ensure proper usage and care for all equipment at the specific diagnostic centre.
• Perform other administrative duties or ad-hoc quality departmental projects/activities as assigned by the reporting officer/ Lead Radiographer
• Apply the ALARA principle for all procedures.
• Responsible for general housekeeping of the allocated diagnostic centre.
• Render prompt and courteous service delivery to external and internal customers.
• Ensure efficient running and operations of their area of responsibility.
• Assist the Radiographer-In-Charge / Senior or Principal Radiographer to ensure quality control procedures are performed diligently.
• Ensure AHPC certification is achieved after one / two years depending on qualification(s).

Job Requirements:

Required Skills and Experience
• Recognized degree in Diagnostic Radiography.
• Professional Licence: R1 license with Centre for Radiation Protection and Nuclear Sciences, National Environment Agency.
• Timely update and renewal of RI license.
• Registration with Allied Health Professions Council.
• Excellent written and verbal communication skills.
• Strong organisational skills and able to multi-task in a fast-paced environment.
• Participate in continuous medical education and quality assurance programs as directed by Radiographer In-charge / Senior or Principal Radiographer.
• Complete all assigned tasks in an organized and timely manner.
• Service orientated and customer focused. Have a compassionate, caring and friendly attitude.
• Able to work in a fast-paced environment and under pressure.
• Effective communications and coaching skills.
• Good team player.

Preferred Skills and Experience
• Mammography and ultrasound experience preferred.
• Ability to communicate in vernacular languages
• Knowledge of basic programming and advanced applications of MS Word, Excel and PowerPoint will be an added advantage.
• Knowledge of NGEMR, Epic usage and RISPACS would be an additional advantage.

(Please note that the working hours is on 5.5 days' work week)

Job Description

The incumbent shall be responsible to:

• Coordinate and participate in a variety of duties involved in the operation and maintenance of cardiovascular equipment to provide detailed analysis of cardiovascular functions in the laboratory
• Perform routine cardiovascular tests, including transthoracic echocardiography, treadmill ECG testing, blood pressure and Holter monitoring
• Assist in performing transesophageal echocardiography
• Assist with interventional imaging system, such as IVUS, FFE, IABP and OCT
• Assist interventionists in cardiovascular laboratory and record procedure in cardiac reporting system

Job Requirements

• Diploma in Biomedical Science (preferably with specialisation in cardiac technology) and/or with relevant experience

The incumbent will be responsible to:

• Provide patient education, troubleshoot and generate reports for inpatient and outpatient studies
• Provide comprehensive evaluation and treatment of disorders under general supervision of clinical lead
• Participate in departmental quality assurance initiatives
• Assemble, check, operate and maintain equipment and instruments based on hospital and manufacturer’s established guidelines and procedures
• Monitor the functionality of diagnostic and technical equipment to maintain safety standard

Job Requirements

• Minimum Degree in Medical Technology, Health Sciences or Biomedical Science
• Preferably with relevant experience from accredited facility
• Preferably Certified Polysomnographic Technologist (CPSGT) or with Registered Polysomnographic Technologist (RPSGT) certification
• Willing to work night shifts, weekends and public holidays

This position requires the dietitian to provide medical nutrition therapy to patients from various clinical disciplines at both inpatient and outpatient settings. The dietitian will also need to participate in community and public education/ activities to promote healthy eating and nutritional well-being. As part of continuous improvement, the dietitian is expected to contribute in quality improvement and/ or research activities.

As a senior dietitian, you will guide and mentor junior Dietitian, train and teach students on clinical placements, and participate in teaching of healthcare professionals.

Job Requirements:

• Bachelor Degree in Nutrition and Dietetics/ Master of Science in Nutrition and Dietetics/ Postgraduate Diploma in Dietetics
• Candidates with prior relevant experience preferred
• For the Senior position, a minimum of 4 years’ relevant experience in clinical setting with at least 1 year in a supervisory capacity preferred

The incumbent is responsible to :

• Ensures medication management in own area of work is efficient, zero-wastage and inaccordance with best professional practices
• Reviews medication orders (medication chart or prescription) for appropriateness and intervenes with prescriber or follows up where necessary
• Ensures medications received by patients are packed correctly and dispensed within target turnaround time
• Ensures that all medication related costs and revenue in own course of work are accounted for and accurately recovered where applicable
• Assigns, overseas and reviews the work of subordinates in the same area of work. Ensures that all prescription, sales, supply, storage and distribution of medications, as well as their documentation, comply with legal requirements and relevant regulations established by the relevant authorities
• Precepts and trains pre-registration pharmacists, pharmacy technicians and pharmacy/pharmaceutical students according to training plan and guidelines
• Attends and provides lectures and other forms of continuing education to pharmacy staff and other hospital employees
• Provides feedback to inform department's continuing education agenda
• Leads research or quality improvement projects in the department

Job Requirements :

• Degree in Pharmacy accredited by the Singapore Pharmacy Council
• Registered Pharmacist with the Singapore Pharmacy Council
• Minimum 2 years' experience in hospital pharmacy-related work or minimum 1-2 years' experience in hospital pharmacy-related work with a relevant postgraduate degree

You will assess, diagnose, and implement treatments for a range of problems related to the foot and lower limbs in the primary care setting. Using your specialist skills, you will treat a broad spectrum of patients ranging from low-risk foot conditions such as corns, calluses, and pathological nail conditions, musculoskeletal cases to high-risk diabetic foot ulcers. You will also be involved in the prescription of custom-made foot orthoses. In addition, you will educate patients and family members or caregivers on preventive foot care and the continued treatment of disorders, and conduct talks relating to foot care. You will also contribute towards continuous quality improvement in the department and provide guidance to trainees and students.

Requirements

• Degree in Podiatry from a recognized university.
• Registration with the relevant governing body of this profession, if applicable.
• Ability to work well independently in a challenging environment alongside a multi-disciplinary team.
• Ability to demonstrate and articulate sound clinical knowledge and reasoning, critical thinking, judgement, and decision-making in the provision of care.
• A patient-focused individual with a genuine desire to make a difference in community healthcare
• Ability to thrive in a fast-paced environment and travel to different polyclinics in the West.
• An individual with a passion for a healthcare career and who is inspired to move ahead despite challenges.

Overview

The job-holder is responsible for the quality of patient care delivered and the standard of nursing practice in an assigned ward/unit. S/he provides highly skilled and specialized nursing care to specific patient population and their caregivers.

Job Responsibilities

Primary Responsibilities:

· Assesses, plans, implements and evaluates care of patients with complex healthcare needs according to updated standards of nursing practice

· Ensures patient care delivery (inclusive of education and counselling) is carried out according to established standards of care practice using patient care plan / clinical pathways

· Co-ordinates patients’ access and treatment sequence where required for the specialty

· Conducts teaching and counselling for patients and their families / carers

· Initiates and ensures implementation of discharge planning for patients

· Leads and participates actively in the review of patients with the multidisciplinary team

· Follows up on patients at NUH specialist outpatient clinics where appropriate

· Conducts specialty nurse-led clinic for patients and their families where needed

· Provides clinical supervision to nurses and nurse trainees to ensure quality patient care delivery

· Updates and maintains patient consultation / training statistics / other types of register / registry where appropriate

· Applies understanding of prevention of medico-legal issues in relation to patient care

Secondary Responsibilities:

· Acts as a resource person for clinical nursing matters

· Plans, implements and evaluates in-service staff education and specialty training courses based on unit and individual training needs

· Inducts newly graduated advanced diploma nurses in specialty care of a specific group of patients

· Guides and develops specialty competencies of registered nurses

· Reviews and develops clinical pathways and / or other plans of care in consultation with specialty nurses, nurse managers, doctors and paramedical staff

· Reviews and develops practice policies and guidelines and nursing standards in consultation with specialty nurses, nurse managers and doctors

· Assists with nursing audits on nursing care standards

· Applies best evidence to practice

· Participates in research activities

· Undertakes quality improvement / research projects

· Participates in training / quality improvement / research committees

· Contributes to performance appraisals of enrolled nurses, senior enrolled nurses, staff nurses, senior staff nurses and advanced diploma nursing students

· Takes on additional responsibilities or tasks as assigned by Senior Nurse Manager/Clinician, Deputy/Assistant Director (Nursing) and Chief Nurse

Requirements

· Registered Nurse with at least 9 years of post-registration clinical experience, of which 2 years must be as Assistant Nurse Clinician

· Diploma in Nursing with relevant post-basic advanced certification and Degree in Nursing from recognized training institution as approved by Singapore Nursing Board.

· Technically skilled and competent

· Good interpersonal and communication skills

· Computer literacy skill – MS Word and PowerPoint

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational readiness

• Register patients and book appointments accordingly

• Perform cashiering duties, attend to and manage patients’ enquiries

• Provide chaperone assistance to doctors/nurses and prepare consultation documents

• Assist clinic/nurse manager in administrative duties

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Candidate must possess at least “O” Levels/Diploma

• Proficient in computer skills

• Team player with good communication and interpersonal skills

• Able to multitask and work in a fast-paced environment

• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Overview

You will partner the leadership and line managers to provide guidance and solutions in day-to-day people matters and in achieving the long-term goals and objectives of NUHS, Alexandra Hospital and Human Resources.

You will be part of the People Relations team that focuses on building a strong and positive culture, healthy work environment and high performing teams through governing and guiding the employer – employee relationships and other people related matters. This role reports to Manager, People Relations.

Job Responsibilities

You will be responsible for the following:

• Build relationship with stakeholders as a trusted HR partner through professional advice on HR policies and procedures, and employment legislations
• Support the effective, efficient and professional delivery of HR plans, programmes, processes and service through partnership with Centres of Excellence and Group Shared Services
• Guide managers in handling a range of staff matters including performance and disciplinary matters in an objective, fair and transparent manner aligned with the Alexian culture
• Support employees and managers in HR-related enquiries
• Support and facilitate performance reviews, as well as engagement surveys with business leaders.
• Navigate the execution of processes in accordance with policies, obtaining relevant approvals and opinions where required
• Analyse issues raised with consideration of differing perspectives from various stakeholders
• Document information, outcomes and processes, ensuring these are securely stored in accordance with policies and procedures
• Participate in NUHS, MOM, MOH, MOHH, AH, HR projects, events, committees as and when assigned or appointed

Requirements

• Degree in Human Resource Management or equivalent from a recognized university
• At least 5 years in human resource function
• Strong interpersonal, communication and stakeholder management skills to engage staff of all levels
• Resourceful, strong initiative and self-motivated
• Excellent critical thinking and analytical skills
• Sound knowledge of Employment Act and Labour Laws

Note: this is a 2-year contract role with possibility of conversion

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

The incumbent is responsible to:

• Assist the pharmacist in the processing of medication orders for inpatient and outpatient dispensing which includes typing, packing, labelling and distribution of drug supplies to the wards and other hospital departments
• Perform billing functions and ensure that cost and revenue of all stocks supplied are recovered
• Dispenses medicines under the supervision of a pharmacist
• Monitor and maintain inventory stock level of drugs in the areas of work
• Receive, unpack and check deliveries against the appropriate documents, to ensure that items supplied are correct and accounted for
• Perform stock receipts and issues strictly in FIFO order
• Assist in providing quality customer service
• Maintains the cleanliness of the work areas and prepare these for daily operations
• Assist in orientating new staff assigned to the section
• Supports the hospital by participating actively in the various activities organized by the hospital

Job Requirements:

• Certificate in Pharmacy Technician Course or a Diploma in Biomedical Science (Specialization in Pharmaceutical Science Technology) or Diploma in Pharmaceutical Science and relevant experience
• Able to work staggered shift duties Job

The incumbent isresponsible to:

• Assess effectively, set appropriate goals, implement appropriate treatment plans, execute safe therapy, re-assess timely and modify treatment when necessary for patients referred for occupational therapy
• Practice within areas of professional competence and seek clinical support from supervisor and other healthcare professionals when appropriate
• Communicate and work effectively as a team with referring doctor and other members of the medical team regarding patient care
• Ensure all patients' records are updated accurately and promptly at all times
• Undertake continuing professional development of skills and knowledge proactively and regularly through self-study, continuing education presentations, case discussions and research
• Assist with clinical education of students and job training of therapy assistants
• Supervise therapy assistant or other support staff to carry out treatment

Job Requirements :

• Recognised Diploma in Occupational Therapy with 2 years of experience or Entry Level candidates with Degree in Occupational Therapy
• Conditional or Full Registration granted by Allied Health Professional Council (AHPC)

1. Job Purpose

The incumbent will assist in supporting Population Health initiatives in the Western region. He/she will contribute towards the nationwide implementation of Healthier SG by evaluating the Western Region’s GP Network Performance to provide insights, identify best practices and track areas for improvement.

1. Duties and Responsibilities

• Drive Population Health initiatives in primary care
• Prepare regular dashboard updates by analysing data and tracking progress on indicators
• Perform advanced data analysis to identify meaningful trends and patternsCollate feedback from various sources to supplement the data
  Craft insights to guide our strategy to improve performance
  
• Prepare and check collated datasets for completeness and reasonableness before submission to relevant parties, or for audits
• Provide support to Quality Improvement initiatives and projects
• Any other duties assigned

1. Job RequirementsTertiary Education, preferably in Science, Engineering or Computer Science related fields
   Proficient in data analysis tool(s) such as MS Excel, Tableau, Power BI, SPSS, R, Python, QlikView, etc.
   Able to work independently and acquire necessary knowledge to perform tasks effectively. Prior healthcare-related experience will be an advantage
   Highly meticulous, attentive to details and timelines
   Possess an analytical and inquisitive mind for problem-solving, and the ability to identify / discern complex trends and patterns. Prior experience in Quality Improvement will be an advantage
   Good interpersonal skills and team player
   Good presentation skills
   

• Note: At times, you may be required to meet our partners on Saturdays and weekday evenings

The incumbent is responsible to:

• Perform specimen reception, preparation, and packing of specimens
• Assist with telephone reception duties and ensure patients’ bills are accurate and correct
• Carry out specimen analysis, operate, maintain and troubleshoot the analysers and validation of results
• Able to troubleshoot and explain basic problems and escalate when required
• Knowledgeable on Quality Control (QC) (eg. Westgard, criteria, EQA) and verification of QC results and assist to troubleshoot issues
• Adhere to the department’s standard operating procedures and safety requirements
• Assist in the supervision and guiding of junior staff
• Revise or write new SOP

Job Requirements:

• Degree in relevant field or equivalent.
• Relevant working experiences.
• To perform 3 rotating shifts - morning, afternoon and night shifts.

Reporting to the Chief Human Resource Officer, you will partner leadership and line managers to provide guidance and solutions in day-to-day people matters and in achieving the long-term goals and objectives of NUHS, Alexandra Hospital and Human Resources. You will also be responsible to lead and develop strategies that strengthen employee-employer relationships, foster a strong organizational culture, and create a healthy work environment based on mutual respect, trust, and appreciation

Job Responsibilities

You will be responsible for the following:

Business Support

• Build relationship with stakeholders as a trusted HR partner through thoughtful HR solutions to the business needs. Coach and develop the business leadership team to drive positive changes in people management, and advise on manpower strategies and solutions.
• Provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, manpower planning, recruitment and rewards strategies.
• Work with Centre of Excellence and relevant key stakeholders in the delivery of key HR projects and initiatives.
• Drive people engagement, build morale, improve workplace relationships and boost productivity and retention. Performance and Development
• Partner with leaders for identification of successors and talents for business-critical roles and organization's talent profiles.
• Facilitate performance moderation and discussions with leadership. Workplace Relations
• Lead in AH Industrial Relations and Employee Relations matters and develop a positive working relationship with the union.
• Guide senior leaders and HR team members in handling complex performance and disciplinary matters.
• Lead and undertake complex investigations when required, collaborating with legal and other teams as necessary.
• Guide peers and team members in conflict resolutions and grievance handling processes.
• Facilitate negotiation, conflict resolution, and grievance meetings with stakeholders to achieve mutually agreed outcomes.

Requirements

• Bachelor Degree from an established university in Human Resource or Business Management related discipline.
• Minimum 15 years of HR experience.
• Strong collaborative and interpersonal skills to engage staff of all levels.
• Strong leadership capability, people developer.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Job description

The National University Health System Virtual Care Centre (NUHS VCC) is an initiative where trained personnel provides tele-triage to patients and/or their caregivers. VCC will either provide advice and resolve the clinical question or escalate to the VCC clinician where appropriate. To facilitate the development and evaluation of VCC at NUHS a research team has been established. This team is now looking for a research assistant/associate with experience of conducting research projects to join the group. The successful candidate will support research fellow on the evaluation of VCC.

Primary Responsibilities

1. Assist in designing and implementing research-related tasks.
2. Assist in recruiting and coordinating research participants
3. Help with data entry, cleaning, and management
4. Assist in collecting and analysing data from various sources
5. Conduct literature reviews and summarize findings
6. Assist in developing research papers, reports, and presentations
7. Maintain accurate and organized records of research data and findings

Secondary Duties

1. Attend VCC-related meetings
2. Collaborate with the research team to achieve project goals
3. Assume additional responsibilities as assigned by the reporting officer/HOD.

Job Requirements

1. Master and/or Bachelor's degree in a relevant field (e.g. social sciences, psychology, biology)
2. Minimum 2-4 years of experience in hospital research is a plus.
3. Ability to work independently, and communicate effectively in English, both verbally and written.
4. Experience of applying for ethical review would be an advantage
5. Ability to maintain confidentiality and adhere to ethical research standard.
6. Driven and motivated, with potential to achieve research excellence.
7. Ability to generate experimental results leading to high impact publications.
8. Multi-lingual preferable

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

The incumbent is responsible to:

• Perform radiographic examinations in general or advanced imaging modality (e.g. Ultrasound, CT, Nuclear Medicine, MRI, Angiography, etc)
• Provide excellent services and care to patients
• Adhere to safe work practices especially patient safety, radiation protection and infection control
• Supervise student radiographers
• Actively participate and contribute in quality improvement projects and quality assurance programmes

Job Requirements:

• Recognized Diploma / Degree in Diagnostic Radiography
• Registered or Eligible for AHPC registration
• Minimum 1 year of relevant experience
• Candidate with experience of MRI, Ultrasound, Nuclear Medicine, Mammography, CT or Angiography will be an advantage
• Willing to perform shifts which include weekends / public holiday and on-call duties
• Good interpersonal and communication skills

The incumbent is responsible to :

• Help patients restore and maintain their mobility, functional independence, and psychological and social well-being, from movement disorders as a result of age, disease and injury
• Use physical approaches such as exercise prescription, manual therapy, patient education, airway clearance techniques and electro-physical modalities
• Supervise therapy assistants and guides junior or new physiotherapists

Job Requirements:

• Degree in Physiotherapy recognized by the AHPC with conditional or full registration and valid practicing certification
• Minimum 1 year of relevant experience

Responsibilities:

· Ensure employees conforming to company’s policies and regulations.

· Ensure company conforming to government’s regulations, e.g. Employment Act, CPF ,MOM regulations and etc.

· Monthly Income Tax, CPF and other relevant contribution preparing.

· Meeting and solving government issues with their respective officer.

· Responsible for employees’ EA form.

· To enforce and review the company’s policy, employees guidelines & updating the employee’s handbook.

· Participate in company’s policies and regulations formulation.

· Responsible for the preparation, coordination of recruitment, and arrangement for interview.

· Prepare monthly payroll and maintain the payroll records for employees to ensure its accuracy and completeness.

· Provide work related or personal counselling for employees.

· Execute and prepare the performance appraisal for employees for year end bonus and annual increment reports.

· Prepare monthly HR reports as required by superior.

· To handle employee’s exit interview and domestic inquiry.

· To conduct induction program for new staff.

· Provide solutions and proposals to meet departmental quality objective.

· Checking punch cards & update leave, medical & training record from time to time.

· Revised HR procedures and forms for running HR operations smoothly.

· Preparing and updating correspondence letters and memo to all employees.

· Employee Personal Files and HR System updating & backup from time to time.

· Customized reports layout by reprogramming accordingly to the needs of Management or other departments.

· Problems analysing and solution proposing to Management when needed.

*** Performs a variety of marginal duties not listed, to be determined and assigned as needed.

Academic Requirement:

Diploma in Human Resource Management or higher

Experience/ Skill:

▪ With at least 2 years’ experience in Human Resources environment.

▪ Resourceful, mature, good interpersonal and communication skills

▪ Confidentiality, tactful and discretion when dealing with people.

▪ Well versed in Employment Act and Industrial Relation.

▪ Computer literate.

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational readiness

• Register patients and schedule appointments accordingly

• Perform billing function, attend to and manage patients’ enquiries

• Contacting and ensuring patients are prepared for appointments

• Assist clinic/nurse manager in administrative duties

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Candidate must possess at least “O” Levels/Diploma

• Proficient in computer skills

• Team player with good communication and interpersonal skills

• Able to multitask and work in a fast-paced environment

• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Reporting to Centre-IC, Medical Technologist (MT) is responsible for the daily operations and administration of laboratory to ensure compliance to regulations and accreditation standards. This includes daily routine laboratory work, performing phlebotomy, electrocardiogram and spirometry. MT is responsible to maintain professional care to patients and works closely with NUP and other stakeholders.

Job scope

• Perform patient registration, specimen reception, preparation and packing of specimens
• Perform laboratory analysis (e.g. Urine microscopy, full blood count, HbA1c), operate and maintain instruments according to work instruction.
• Perform point-of-care testing, phlebotomy, ECG and spirometry procedures.
• Responsible to verify and report accurate results in timely fashion; investigates and reports any anomalies.
• Responsible to perform daily quality control check and troubleshoot as required.
• Ensure proper documentations and records for traceability (e.g. acknowledgement on QC and maintenance checklist after completion).
• Assist to resolve patient’s queries and escalate to centre-IC when necessary.
• Adhere to work safety guidelines and infection control protocols to ensure staff and patient safety.
• Assist centre-IC in tasks as assigned.

Qualification

Degree in Medical Laboratory/Biomedical Science or related fields.

Prior experience working at clinical laboratory at public or private healthcare establishment is advantageous but training will be provided

Experience in phlebotomy and heel prick sample collection will be advantageous but training will be provided

Effective communications and ability to converse in vernacular languages is an asset

Able to work in a fast-paced environment and with good problem solving skills

Possess positive attitude in resolving hostile and disgruntled patients professionally

Ability to multi-task and work under tight timelines

Good interpersonal relationship skills and enjoy working as a team

Computer literate – knowledge of MS Word, Excel and PowerPoint will be advantageous

Note : Candidates who are looking for Full Time/Part Time employment are welcome to submit the job application to us

The incumbent is responsible to:

• Perform audiological and vestibular testing efficiently and effectively. This include PTA, Tympanometry, Acoustic reflex testing, VNG, VEMPs, VHIT, ABR, Oto-acoustic Emissions etc
• Assist in seeing patients for Hearing Aid evaluation and fitting in a busy specialist outpatient clinic setting
• Comply in procedures in areas of electronic medical records system, PDPA and infection control

Job Requirements:

• Masters / Bachelor degree in Audiology
• Experience in Audiology will be an advantage
• Competence in CI management is an advantage.
• Team-player, proactive, dynamic personality and patient centered
• Ability to work as a team in a multi-disciplinary environment with other healthcare professionals
• Keep up to date with the latest in hearing technology, be confident in managing patient's hearing rehabilitation while remaining patient-centered at all times
• Duration: 6 months contract

Job Description:

The incumbent shall be responsible to:

• Coordinate and participate in a variety of duties involved in the operation and maintenance of cardiovascular equipment to provide detailed analysis of cardiovascular functions in the laboratory
• Perform routine cardiovascular tests, including transthoracic echocardiography, treadmill ECG testing, blood pressure and Holter monitoring
• Assist in performing transesophageal echocardiography
• Competent to perform echocardiogram test and prepare report
• To perform Stress echocardiogram investigations including, treadmill stress echo. Dobutamine stress echo. And transesophageal echocardiography test
• Assist with interventional imaging system, such as IVUS, FFE, IABP and OCT
• Assist interventionists in cardiovascular laboratory and record procedure in cardiac reporting system

Job Requirements:

• Degree in Biomedical Science (preferably with specialisation in cardiac technology) & minimum 2 years relevant experience
• Those with Diploma in Biomedical Science (preferably with specialisation in cardiac technology) and/or with relevant experience may be consider for a junior position