Job Title: Staff Nurse (Day Ward)
Location: Bishan
Salary: Up to $3.8K
Working Hours:

• 42 hours per week
• 6 days a week (Monday to Saturday)
• Sunday is a permanent off day
• Shift timings:
• AM Shift: 7:00 AM to 2:45 PM
• PM Shift: 2:00 PM to 9:45 PM

Job Description:

Looking for Staff Nurse to join Day Ward team. You will provide direct patient care for individuals undergoing day procedures, offering pre- and post-operative care in a fast-paced, patient-focused environment.

Key Responsibilities:

• Patient Care: Administer medications, monitor vital signs, and provide post-operative care.
• Pre-Operative Support: Prepare patients for procedures, explain processes, and ensure comfort.
• Post-Operative Care: Monitor recovery, manage pain, and educate patients on discharge instructions.
• Collaboration: Work closely with the medical team to ensure coordinated care.
• Documentation: Maintain accurate patient records and ensure safety protocols are followed.

Job Requirements:

• Education: Diploma/Degree in Nursing, SNB Registered.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Meeting and greeting clients, checking and making appointments, customer service, and promoting the sale of services and products.

Following instructions, working co-operatively with others, and following salon requirements and need to communicate well.

Should be highly organized and able to manage clients with grace, even during peak demand.

Helps clients decide their ideal haircut and hairstyle.

Completes haircutting techniques, including trims, layers, and texturizing.

Performs haircoloring methods, such as highlights, ombre, and balayage.

Styles hair, including blowouts, curls, braids, ponytails, and updos.

Recommending and selling salon products and staying updated on ongoing hair styling trends

• Provide professional nail services, including manicures, pedicures, nail extensions, gel nails, and nail art designs.
• Maintain high standards of cleanliness and hygiene at all times.
• Recommend a variety of nail designs and artistic options to clients.
• Assess the condition of clients' nails and offer advice on proper nail care and appropriate treatments.
• Sanitize all nail tools and equipment before each use.
• Keep workstations tidy, organized, and hygienic.
• Ensure nail supplies are well-stocked and available.
• Advise clients on nail care products, techniques, and suitable colors.
• Promote and sell nail care products to clients.
• Schedule appointments and handle payment transactions.
• Perform other duties as assigned.

Requirements

• With or without experience – Candidates with experience will be an advantage.
• Willingness to work on weekends and public holidays.
• Strong communication skills and a cheerful, positive personality.

Other Information:

• Good and comfortable working environment
• Annual and Medical Leave
• Basic Salary: Up to $2500
• Incentives: Performance-based
• Annual Wage Supplement (AWS): Included 13th month

Meeting and greeting clients, checking and making appointments, customer service, and promoting the sale of services and products.

Following instructions, working co-operatively with others, and following salon requirements and need to communicate well.

Should be highly organized and able to manage clients with grace, even during peak demand.

Helps clients decide their ideal haircut and hairstyle.

Completes haircutting techniques, including trims, layers, and texturizing.

Performs haircoloring methods, such as highlights, ombre, and balayage.

Styles hair, including blowouts, curls, braids, ponytails, and updos.

Recommending and selling salon products and staying updated on ongoing hair styling trends

Our client is from Medical industry. They are looking for a Software Engineer to assist their team for the next phase of their business. They are located in Central - easily assessable.

Duties Software QA Engineer:

• Verify user applications and server-side components to meet requirements and specifications discreetly.
• Execute Unit, Regression, Integration, Performance, and System Tests confidentially.
• Collaborate with developers to resolve issues arising from test procedures and results while maintaining confidentiality.
• Take ownership of assigned modules and projects discreetly.
• Manage defect tracking and implement solutions confidentially.
• Update tasks in OpenProject privately.
• Maintain and backup databases as needed, ensuring data security discreetly.
• Participate in software design reviews and create confidential test reports for releases.
• Review software documentation for technical accuracy while maintaining confidentiality.

Requirements:

• Diploma/ Degree in IT or Computer Science.
• Min 3 years of working experience in relevant industry
• Experience in SQL, JENKINS and TestComplete

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job Responsibilities:

• Operating cash register and handling of cash in the pharmacy
• Perform daily operations of the pharmacy and provide quality customer service
• Replenish stocks in the pharmacy and ensure proper merchandising of products
• Inspect stock conditions & perform goods receipts and handle inter-branch transfers
• Assist the supervisor in the counting of stocks in cycle counts and stock takes
• Maintain proper records of daily sales and customer counts e.g.
• Perform data entries in inventory system - SAP
• Maintain the equipment used in the pharmacy Assist the supervisors in administrative matters & orientating new staff on retail workflows as well as pharmacy activities
• Ensure that the computer systems are ready to serve patients at the start of the day
• Ensure good housekeeping
• Maintain the security of stocks, premise and stored information at all times

Requirements

· GCE ‘N’ / ‘O’ / ‘A’ Levels or Diploma Holders

· Good organisational and administrative skills

· Good interpersonal, verbal and written communication skills

· Proficient in Microsoft Outlook, Word and Excel

· Good team player, have an eye for details and ability to multi-task

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

• 50% hands on position (assisting beside the dentist), 50% reception duties
• Assisting in dental procedures
• Washing and sterilizing of equipment
• Reception duties

Requirements

• Min A level
• No experience needed
• Training provided

$10 / hour

Working Hours:

• 44 hours per work week
• Monday to Sunday: 9am – 6pm or 2pm – 9pm (Rotating shift hours)
• 5.5days/week

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Responsibilities:

1. Conduct Group Training Sessions: Lead dynamic and engaging group workouts that are both challenging and enjoyable, adhering to F45 training protocols.
2. Personalize Training: Assess client fitness levels and tailor sessions to meet individual and group goals.
3. Motivate Participants: Inspire and encourage clients throughout workouts, fostering a positive and supportive environment.
4. Ensure Safety: Monitor participants for proper exercise form and techniques to prevent injuries, providing modifications as needed.
5. Maintain Communication: Provide feedback and progression tracking for clients, addressing any questions or concerns about fitness programs.
6. Promote F45 Programs: Actively promote membership and participation in F45 programs and special events.
7. Prepare Equipment: Set up and dismantle workout equipment and maintain a clean and organized workout space.

Qualifications:

1. Certification: Hold a recognized fitness certification (e.g., ACE, NASM, NSCA) and/or be qualified as a personal trainer.
2. Experience: Previous experience in group fitness training or coaching is preferred.
3. Interpersonal Skills: Strong communication and motivational skills, with the ability to create a welcoming environment.
4. Physical Fitness: Maintain personal fitness levels and demonstrate exercises confidently.
5. Team Player: Ability to work collaboratively with other trainers and staff to enhance the overall member experience.

Working Conditions:

• Flexible hours, with potential for early morning, evening, and weekend shifts.
• Fast-paced, high-energy environment.

beauty and massage skill ,customer service orientated,sales driven and target oriented person,team player with good communication and interpersonal skill,responsible preparing the nexessary treatment products ,stocks replenishment.towel supply,communicatiion and interpersonal skill with all level of people, well groomed

beauty and massage skill ,customer service orientated,sales driven and target oriented person,team player with good communication and interpersonal skill,responsible preparing the nexessary treatment products ,stocks replenishment.towel supply,communicatiion and interpersonal skill with all level of people, well groomed

Our client is specialized in the production and distribution of disposable medical devices.

• Handle the automation projects including equipment upgrade, and assembly process productivity initiatives.
• Lead the automation initiatives to ensure the machine design, cycle time, project lead time and cost meet the requirements.
• Work closely with cross functional teams to achieve equipment effectiveness and improve process capability through process enhancement and validation.
• Contribute to continuous improvement projects to minimize operational disruption and achieve productivity savings.

Requirements:

• Degree in Mechanical/Electrical Engineering or equivalent
• At least 5 years of experience in automation and assembly processes from Medical Device/Pharmaceutical industry.
• Strong knowledge on automation machine design and PLC programming.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Description

• Responsible for overseeing and ensuring compliance to matters related to safety, health and environment
• Monitor and implement environmental, health & safety management system on site
• Conduct routine site inspections to identify WSH non-compliance, unsafe work conditions and practices
• Investigate accidents and advise the remedial and preventive measures
• Prepare reports for submission to project managers, client and statutory boards
• Perform ECO duties as required
• Assist Safety Manager with ad-hoc duties as assigned

Job Requirements

• Possess a Specialist Diploma in Workplace Safety and Health
• Possess a Specialist Diploma in Civil Engineering and Construction
• Possess a valid registration with IES-ACES as a Earth Control Measures Officer
• Possess a valid registration with NEA as Environmental Control Officer (ECO)
• Candidate with one year WSHO experienced are welcomed but must have minimum 12 years of experience in tunnelling and foundation works
• Strong interpersonal skills with good communication skills

Interested candidate who wish to apply for the position, please indicate your current and expected salary and email us your resume. We regret only shortlised candidate will be notified.

Job Descriptions:

• Perform a variety of nursing, opthalmic procedures and safety compliances in accordance to established guidelines, policies and procedures
• Coordinate and prepare surgical equipment, instrument and consumables specific to the daily surgical list and preferences of surgeon
• Participate in assisting of safe anaesthatic care for general, regional and deep sedation of anaesthesia
• Perform scrubbing, curculation and recovery duties
• Provide pre & post operative care for patients
• Carry out proper housekeeping in accordance to Infection Control Standards
• Updates work processess accurately in the digital operating theatre system/Sunrise Clinical Manager
• Conduct inventory checks on medication supplies, general and subspecialties consumables in the assigned work area in accordance to established guidelines
• Timely escalation and submission of documented Incident Reporting Form to Nurse Clinician/ Senior Nurse Manager

Job Requirements:

• Possess a Diploma in Nursing
• Registered Nurse with Singapore Nursing Board
• Able to thrive in fast-paced environment
• Proactive and supportive in carrying out new initiatives
• Good interpersonal skills and communication skills
• Able to be on-call duty on weekdays, weekends and public holidays
• Able to work overtime during high patient volumes

Job Description:

• Position: Dental Assistant (1 position available)
• Contract Duration: 3 months (convertible to permanent)
• Salary: $2,200/month (no experience required)
• Post-Conversion Salary: Possible increase of $0 to $200, plus a clinic incentive of approximately 10% of basic salary.

Working Hours:

• Monday: 8:30 AM - 6:15 PM
• Tuesday: 8:30 AM - 6:15 PM
• Wednesday: 12:00 PM - 9:45 PM
• Thursday: 12:00 PM - 9:45 PM
• Friday: OFF
• Saturday: 8:30 AM - 5:15 PM
• Sunday: OFF

Job Scope for Dental Assistant:

• Assist the dentist during treatments and procedures.
• Sterilize and prepare dental instruments and equipment.
• Take and develop X-rays (if required).
• Prepare patients and provide post-treatment care instructions.
• Manage patient appointments and maintain records.
• Ensure clinic cleanliness and stock dental supplies.
• Follow safety and infection control protocols.

Requirements:

• No prior experience is required.

Benefits:

• Opportunity for salary increment after contract conversion
• Clinic incentive based on performance

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

The upcoming Eastern General Hospital (EGH) seeks to provide excellent healthcare and promote healing that is centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services covering emergency, acute and secondary care. EGH’s vision is to be a great hospital for the community and a great workplace for staff, and it seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

In this role, you will be supporting Clinical Division Lead(s) in driving and coordinating the processes for researching and developing the new clinical care model and service plans, in particular new models of care which leverage digital and mobile care technologies.

You will contribute to the development and execution of the nesting plan, initiatives, and strategies for the new hospital. This role provides opportunities to work with internal departments and other key stakeholders to align development work plans to the hospital’s objectives. This cross-functional exposure will broaden your understanding of healthcare and position you for future growth.

You will also be providing secretariat support for meetings to support the above activities, as well as following-up on issues raised at meetings and assisting to coordinate follow-up actions until resolved.

Job requirements

• Recognised degree in any discipline with minimum 8 years of related work experience.
• Good background clinical knowledge with proven managerial/ supervisory experience in leading teams/projects.
• Familiar with data extraction from relevant healthcare-information systems or prior relevant work experience would be an advantage.
• Proficient with Microsoft Office applications.
• Team player, innovative, resourceful, and independent individual.
• Possess good analytical, strong communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation.

The upcoming Eastern General Hospital (EGH) seeks to provide excellent healthcare and promote healing that is centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services covering emergency, acute and secondary care. EGH’s vision is to be a great hospital for the community and a great workplace for staff, and it seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

In this role, you support critical financial processes, including monthly and annual financial closing, analysis, projections, budgeting, and costing. You will contribute to the development of financial dashboards with multiple dimension analysis as well as designing optimal process flows that incorporate digital and technological advancements.

There will be opportunities to participate in workgroups focused on designing, planning, and developing the hospital as well as serving as the secretariat for selected committees. This cross-functional exposure will broaden your understanding of healthcare and position you for future growth.

Job requirements

• Bachelor’s degree in Accountancy, Business Administration (major in Accountancy or Finance) or equivalent with minimum 2 years of related working experience
• Membership to professional body e.g., ISCA, ACCA is desired / preferred.
• Team player with high level of integrity, responsibility, and trustworthiness.
• Adept at handling complex, ambiguous, and challenging situations.
• Systematic and meticulous in work.
• Possess strong communication and interpersonal skills and the ability to engage various stakeholders in a fluid environment and a growing organisation.
• Proficient with Microsoft Office applications.
• Knowledge in data analytics software e.g. Tableau is preferred.

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

This position plays a vital role in shaping the technological framework of EGH by driving innovation and implementing smart systems for enhanced operational efficiency and patient safety. As the Manager, Informatics, you will support the development of EGH’s technology adoption strategies and intelligent systems to meet the future hospital’s operational needs. You will collaborate with multi-disciplinary teams to plan and implement cutting-edge solutions that enable digital and automation transformation in healthcare service delivery. By researching emerging technologies and overseeing test-bedding and integration testing, you will drive the adoption of innovative solutions in Healthcare Living Lab (HLL).

You will also be responsible for ensuring smooth operations of the HLL, engaging, and managing stakeholders, and evaluating projects for technical, financial, and operational feasibility. A key part of the role involves preparing annual budgets, establishing performance benchmarks, and prioritising projects to optimise resource allocation. Additionally, you will play a critical role in building team capabilities by fostering skills such as agile project management and design thinking, empowering your team to deliver impactful projects effectively.

Job requirements

• Bachelor’s degree in Electrical, Mechanical, or Computing Engineering
• Minimum 6 years of relevant experience with exposure at management level, and at least 4 years in software programming, systems engineering, or technology integration
• A team player with excellent planning, analytical and communication skills
• Possess critical thinking skills and willingness to think outside the box
• Strong ability to engage and manage multiple stakeholders effectively in a fluid environment and a growing organisation
• Ability to work under pressure and adapt to challenging conditions
• Good knowledge of front-end and back-end systems or product designs
• Familiarity with quick prototyping tools e.g. Unity, wireframing, SolidWorks
• Familiarity with management of engineering collaboration platforms e.g. Slack/GitHub
• Proven track record and hands-on experience in areas such as:

Robotic Platforms

• Familiarity with software development on/with robotic platforms, SLAM, or related fields.
• Experience in the following is preferred:

1. Robot Operating System (ROS), ), RoMi-H, Gazebo, Unity, Linux, OpenCV
2. Robotics perception, LIDAR, object tracking, motion planning, machine learning, sensor fusion and system engineering
3. Embedded and real-time systems
4. Algorithm development in C/C++, Python. Unix shell scripting

Shampooing, cutting, styling, and colouring hair, as well as massaging and treating scalps. Applying makeup, performing facials, and recommending skincare therapies. Performing manicures and pedicures, nail art, and colour recommendations. Include removing hair, recommending skin care therapies and managing client appointments. And should be well-versed in beauty treatments.

Our Staff Nurse will be responsible for coordinating, directing, and evaluating of patients’ care and treatment to ensure best clinical outcome and excellent premium patient’s care.

Job Responsibilities:

-Enforce compliance to clinical standards of care and professional code of conduct
-Facilitate clinical faculty development to support clinical learning
-Assist the Doctor in the operating theatre and specialist clinic
-Act as a liaison between patients and doctors to ensure that all essential medical communications are clear and accurately converted
-Administrative support to ensure smooths and efficiency of daily clinic operation
-Evaluate the quality and appropriateness of nursing care of patients with complex healthcare needs, including documentation, and make appropriate changes in nursing care delivery in collaboration with the doctors and the nursing team
-Other ad-hoc task assigned by the Doctor and the Head of Clinical Operations.

Job Requirements

-Diploma/Degree Qualification in Nursing
-Orthopaedic / Operating theatre experience will be advantage
-General Registration with SNB is preferred
-Enrolled Nurse with years of experience/degree in Nursing may also be considered

KSKIN Korean Express Facial (Paya Lebar Mrt)

• Hiring Part time beautician for express facial
• No package selling required, products selling required
• Some experience required
• Training will be provided
• Singaporeans/PRs/LTVPs
• Great working enviroment
• Whatsapp +65 82695878
• $10-$13 an hour plus commission

Hi there,

I’m Alvin Chan, Clinical Director at Kidz OTC. My journey from a fresh graduate to where I am today has been shaped by the relationships I’ve built with clients and colleagues. For me, being an occupational therapist is about more than just treatment—it’s about truly connecting with clients and collaborating with them to make lasting changes in their lives.

At Kidz OTC, we believe in going beyond the basics. We focus on empowering individuals, not just by treating them, but by working together to ensure their success and future well-being. If you're passionate about making a real difference and ready to grow in a supportive and dynamic environment, I’d love to have you join our team.

Let’s change lives, one relationship at a time.

Looking forward to meeting you.

Alvin Chan
Clinical Director, Kidz OTC

Are you ready to embark on a fulfilling journey where you can make a real difference in the lives of children and young adults? We are on the lookout for passionate Occupational Therapists to join our dynamic team!

Why You’ll Love Working With Us:

• Empower Lives: Your work will have a lasting impact, helping children and young adults navigate challenges and thrive in their everyday activities.

• Collaborative Spirit: Join a team of dedicated professionals who believe in the power of teamwork, creativity, and innovation to create meaningful change.

• Flexible Work Options: Choose from full-time or part-time permanent positions that fit your lifestyle and commitments.

• Endless Growth Opportunities: We prioritize your development with access to workshops, mentorship, and ongoing training to elevate your career.

Your Role Will Include:

• Conducting Engaging Assessments: Dive deep into each client’s world to identify strengths and areas for growth, crafting personalized therapy plans that resonate with both children and young adults.

• Leading Fun Therapy Sessions: Bring your creativity to life by conducting dynamic individual and group therapy sessions that inspire clients and promote skill development.

• Crafting Meaningful IEPs: Develop impactful Individualized Education Programs (IEPs) and comprehensive reports that highlight each client’s progress and future goals.

• Building Strong Connections: Collaborate closely with parents and guardians, sharing insights and strategies that support their child’s and young adult’s development.

• Participating in Team Synergy: Engage in enriching team meetings where ideas flow, interventions are refined, and everyone’s contributions are valued.

• Maintaining Clear Records: Keep meticulous documentation of client interactions, ensuring smooth case management and continuity of care.

• Sharing Knowledge: Conduct engaging workshops and training sessions for teachers, parents, and caregivers, fostering a community of support and understanding.

• Weekend Availability: Flexibility to work on Saturdays, helping us provide consistent care for our clients.

What You Bring:

• Educational Background: A Degree or Diploma in Occupational Therapy from an accredited institution.

• Certification: AHPC Certification

• Experience: While previous pediatric experience is not mandatory, any exposure to working with children and young adults will be a plus!

For more information:

https://kidzotc.com.sg/careers/

We offer a supportive and rewarding work environment that fosters personal and professional growth. Our team is dedicated to helping you develop your skills while making a meaningful impact in the lives of others.

"We are excited to hear from you! If you have any questions or want to share your resume, I’m here to help. At Kidz OTC, we truly believe in the power of community management to enhance workplace culture, boost engagement, and create a warm, supportive environment—leading to happier employees, stronger teams, and lasting connections that attract top talent."

For all employment inquiries, including submitting your CV, we invite you to reach out to our General Manager, Belinda Yeoh, at [email protected]

The Nurse Educator assesses, identifies, implements, co-ordinates and evaluates departmental nursing staffs’ and external parties in continuing education, training and development plans to ensure provision of competent and quality patient care but not be limited to the following:-

• Conducts nursing staff orientation and induction, clinical education / training, in-service education, personal and professional growth.
• Serves as resource person in education/nursing training matters and clinical issues to provide high quality standard of care.
• Plans and provides direct clinical supervision for junior staff and care givers.
• Facilitates the clinical learning environment of nurses and caregivers to improve nursing their learning experiences.
• Responsible to maintain and perform the following core competencies competently: Clinical teaching / supervision - Structured teaching - Assessment of trainees and nurses’ clinical performance [formative & summative].
• Reviews and revises existing curriculum following constructive recommendation on training/practice issues in order to meet the current educational needs of the hospital.
• Participates in the implementation and development of e-learning resources.
• Works collaboratively with ward Nursing Clinicians and Nurse Managers to maintain clinical standard; conduct total performance management (includes career coaching and staff development) and assume joint managerial responsibilities, e.g. patient’s and / or family’s feedback, eHOR etc
• Participates in educational audit/quality improvement projects/risk management.
• Takes on additional responsibilities or tasks as assigned by the Deputy/Assistant Director (Nursing) and/or Management.

QUALIIFCATIONS/REQUIREMENTS

• SNB Registered Nurse with at least 8 years of post-registration clinical experience, of which a minimum of two (2) years of experience in clinical teaching/professional development and continuing education at an acute hospital setting.
• Diploma in Nursing with relevant post-basic or advanced certification and Degree in Nursing from recognized training institution as approved by Singapore Nursing Board.
• Professional Educational Certificate (PGHDE by NUS or ACTA/ALPS).
• Possess Basic Cardiac Life Support (BCLS) provider certificate.
• Able to perform rotating shift duties up to 12 hours (average 44 hours per work week) inclusive of Saturdays, Sundays and Public Holidays AND office hour (average 44 hours per work week).
• Good interpersonal and communication skills.
• Preferred to have experienced in designing simple webpage and in using graphic design software (such as Canva) in preparation of interactive materials for training purposes.

As a Senior Executive/Assistant Manager, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)