Job Description :
This position reports to the Managing Director and interfaces with Company's operation manager and HR staff. One-Stop Healthcare Pte Ltd. is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.
Specific Responsibilities :
1.) Client Support and Coordination:
-- Serve as the first point of contact for clients, addressing inquiries on available medical services.
-- Coordinate and schedule medical appointments, consultations, diagnostic tests, and treatments with healthcare providers.
2.) Medical Assistance:
-- Support clients in understanding medical procedures, treatment options, and healthcare provider recommendations.
-- Facilitate communication between clients and medical professionals, ensuring that all client questions are addressed in a timely manner.
3.) Travel and Logistics Management:
-- Organize travel logistics for international clients, including accommodation, transportation, and special requests.
-- Assist with visa applications, travel insurance, and other administrative needs for overseas patients.
4.) Collaboration with Healthcare Providers:
-- Build and maintain strong relationships with healthcare providers, hospitals, and specialists. -- Collaborate with medical professionals to ensure a smooth and coordinated experience for clients.
Competencies :
1.) Healthcare Systems Knowledge:
-- Basic understanding of medical terminology, healthcare procedures, and treatment protocols.
2.) Customer Relationship Management (CRM) Systems:
-- Experience using CRM tools to manage client data, track requests, and maintain communication.
3.) Travel and Logistics Coordination:
-- Skilled in organizing travel, accommodation, and medical appointments for international patients.
4.) Problem-Solving and Decision-Making:
-- Ability to handle unexpected issues and prioritize tasks in a fast-paced environment.
5.) Attention to Detail:
-- Ensures accuracy in scheduling, medical documentation, and travel arrangements.
6.) Confidentiality and Compliance:
-- Knowledge of data protection regulations and maintaining strict confidentiality in handling sensitive information.
Duration of Attachment is 6 months
