About Novela
Novela is Singapore’s first international multi-brand beauty retail store. Keeping up with the latest trends, Novela aims to capture the hearts of beauty shoppers with a wide range of luxury beauty products including skin & body care, fragrances and makeup.
Novela’s logo is a black quill pen, which is symbolic of a woman’s beauty, elegance and knowledge. Indeed, we believe that you can exude beauty from the inside out with the right beauty regime. By curating the best beauty brands from across the globe and offering them at affordable prices, we aim to simplify and elevate your shopping experience with premium products handpicked by us.
Store Manager
We are looking for candidates who thrive in a fast-paced, diverse, and customer-centric store environment. You are a resourceful, driven and service-oriented leader who can multi-task and manage store operations effectively.
Our Store Managers are the key leadership role for our retail team on the ground. You will oversee the end-to-end operations of a store and will be responsible for driving the store's sales performance and service performance. You will engage in innovation and productivity initiatives for the store. To drive seamless customer experience across channels, you will also oversee the order fulfilment processes for customers in the store. On top of daily operational duties, you will also help in cascading and operationalizing headquarters’ directives to the store.
Job Responsibilities:
Achieve sales”
- Manage store's/outlet's sales performance.
- Facilitate implementation of organisation strategies
- Interpret information on sales goals and targets.
- Communicate scheduled sales reports in accordance with organizational standards.
- Facilitate implementation of organisation strategies Document sales transactions.
Deliver service excellence:
- Lead with service vision
- Develop service operations.
- Manage resources to ensure smooth running of store operations.
- Manage in-store service performance.
- Optimise workforce for service excellence.
- Manage partnerships for service excellence.
- Develop a service recovery framework.
- Manage service brand.
- Analyse service quality and customer satisfaction.
- Establish rapport and cultivate relationships with customers.
- Foster service innovation
Deliver operations excellence:
- Manage retail administration.
- Define and allocate staff duties in accordance with operational requirements.
- Control inventory
- Manage and maintain store facilities.
- Develop store security policies and procedures.
- Manage compliance with food and beverage hygiene policies and procedures.
- Coordinate crisis response and recovery activities in accordance with business continuity policies
- Monitor merchandising presentation and visual display.
- Maximise utilisation of retail space.
- Promote compliance with corporate governance requirements.
Engage in innovation and productivity initiatives:
- Lead and motivate team to contribute to productivity improvement and innovation.
- Conduct productivity diagnosis to recommend areas of improvement.
- Develop an action plan to implement productivity and innovation initiatives.
- Facilitate implementation of productivity and innovation initiatives.
- Evaluate potential ideas that may contribute to productivity improvement and innovation.
- Develop new products and/or services.
People Management:
- Provide direction and guidance to team leaders.
- Develop team leaders' capabilities.
- Promote workforce diversity.
- Influence team's decision making
- Contribute to recognition of team performance.
- Facilitate learning opportunities among team leaders.
- Coach team leaders
Manage customer order fulfilment:
- Review customer satisfaction
- Manage order processing, fulfilment and returns of customer orders.
