Overview:
We are seeking a responsive and adaptable Healthcare Operations Executive to support clinic operations across various locations and coordinate tasks and projects for clinic clusters. This role balances hands-on operational support with broader organizational coordination to ensure seamless service delivery and enhance operational efficiency. If you excel in dynamic environments and are passionate about making an impact in healthcare operations, this is the role for you.
Key Responsibilities:
Operational Support Across Clinics:
· Provide support at clinic locations during staff absences, ensuring uninterrupted service delivery and smooth day-to-day operations.
· Handle clinic duties such as managing patient flow, appointment scheduling, and overseeing inventory, maintaining high service standards at all times.
· Act as a reliable point of contact for troubleshooting operational challenges and ensuring clinic readiness.
Group-Level Coordination and Projects:
· Collaborate with clinic managers to coordinate initiatives and standardize operational processes across clinic clusters.
· Lead efforts to streamline workflows and implement best practices that align with organizational goals.
· Monitor patient feedback and satisfaction, working with teams to identify and implement improvements to the patient experience.
· Drive operational improvements by overseeing key projects and ensuring alignment with organizational objectives.
Reporting and Communication:
· Track operational metrics such as appointment utilization and patient wait times, providing updates to clinic managers and leadership.
· Generate basic reports using Microsoft Office to communicate insights and recommendations effectively.
· Ensure timely and clear communication with clinic teams and stakeholders, responding promptly to operational needs.
Skills and Qualifications:
Core Competencies:
· Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
· Strong organizational skills and ability to manage multiple priorities in a dynamic environment.
· Excellent communication and interpersonal skills to build rapport with stakeholders, including doctors, clinic managers, and staff.
· High level of responsiveness, with the ability to adapt quickly to changing situations and address issues proactively.
Experience:
· Minimum 2 years of experience in healthcare operations or clinic management.
· Familiarity with Singapore’s healthcare system and operational workflows is an advantage.
Soft Skills:
· Emotional intelligence to handle sensitive situations with professionalism and tact.
· Exceptional adaptability and resilience, thriving in dynamic environments.
· Strong problem-solving skills and a proactive approach to challenges.
