Responsibilities:
· To coordinate the daily operations of the clinic (front counter services, administrative, and operational matters)
· Assist the Cluster manager in the implementation of goals, objectives, policies, procedures and systems for all operational areas of the clinic.
· Oversee and supervise the training and development of clinic staff members
· Plan and coordinate the daily work assignments and operations
· Manage a group of patient service associates and conduct appraisals for these staff
· Coordinate the daily administrative matters including of reconciliation of accounts payable and receivables.
· Working in partnership with clinic staff members to ensure the delivery of quality patient care and services.
· Work closely with Clinic staff and Head Office Operational Support and other stakeholders to ensure that the clinic runs smoothly
· Ensure that facilities are patient-friendly, safe and clean.
· Responsible for ensuring that clinic staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
· Responsible for communication between staff and head office. Coordinator should ensure timely dissemination of information, escalation of issues, recommendation and implementation of solutions to problems
· Perform reception duties, scheduling of appointment, registration, dispensing of medication, payment collection and administrative duties relating to patients.
· Involve in administrative functions relating to work area such as stationary/drug/consumable ordering/stock-take
· Perform sterilization related work
· Perform other ad-hoc duties as assigned
Requirements:
· Possess at least a "O" Level, Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC in any field.
· At least 2-3 year(s) of working experience in the related field is preferred
· Excellent written and oral communication skills, with the ability to interact with patients, families, staff and others both verbally and in written correspondences
· Excellent teamwork & people skills
· Motivated individual and able to work independently with minimal supervision
· Good interpersonal skills with a pleasant personality
· Confident in handling administrative work using – Word/Excel, computer system and mobile apps
· Able to commit 5.5 days work week