Job Description

• Provide professional skin care advice to customers.
• Recommend skin care products to customers.
• Build and establish good rapport with customers.
• Maintain general housekeeping duties and maintenance of the cleanliness of the outlet.

Job Requirement:

• Cidesco, ITE, CIBTAC and other beauty related qualifications.
• Positive and willing to learn attitude.
• Good communication and Interpersonal skills.
• Service Oriented and customer focused.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in Personal Care/Beauty/Fitness Service or equivalent.

Responsibilities

• Perform investigations and reports results of haematology clinical chemistry and urinalysis.
• Perform skin scrapings, microscopic examinations for fungi and report results.
• Perform slit-skin smears, microscopic examinations for M.Leprae and reports results.
• Microscopic examinations for wet and stained smears for micro-organisms and reports results.
• Work in all laboratories by rotation.
• Undertake duties as assigned by Medical Technologist/Senior Medical Technologist.
• Perform sorting and compilation of laboratory request forms.
• Key in test results and other laboratory data into computer.

Requirements

• Min Diploma in Biomedical Sciences/Other relevant fields
• No experience required, training will be provided
• Meticulous and have good analytical insights
• Keen interest in the healthcare industry
• Able to start on immediate or short notice

If you are interested in aInterested candidates are invited to email your resume to:

[email protected]

Attn: QC Analyst (Biopharma MNC, 1 yr contract / Office Hours) #HKA

We regret to inform that only shortlisted candidates will be contacted

EA Personnel: Kayley Ng Yin Yi (R1762843)

Company EA Registration Number: Recruit Express Pte Ltd (99C4599)

****FRESH BEAUTY GRADUATES ARE WELCOMED****

***OUTLETS (JEWEL CHANGI AIRPORT / FUNAN / ORCHARD)***

*Job Highlights*

* Attractive basic + commission

* Different off days scheme

* Near MRT @ Changi Airport, City Hall, Dhoby Ghaut,

* Professional Training

* Career Progression

*Responsibilities*

* Sales of slimming, facial and hair removal treatments

* Advise on customer's skin and weight management and other enquiries

* Hands on facial, slimming and hair removal treatments if needed

* Front desk work - collect payments and book appointment for customers

*Requirements*

* At least 1 year or related experience in beauty related sales (Beauty products - Skincare, Bodycare or Haircare)

* Beauty certificate is an added advantage but training will be provided

* Willing to learn slimming, facial and other beauty skills

* Excellent customer service skills

*Interested Applicants you may WhatsApp +65 9070 5006 and state ‘Interview’ with your personal particulars. Otherwise you can call +65 6887 1124 for more information.*

• Providing manicure and pedicure services as well as nail care consultancy to customers.
• Ensuring our services are performed to the highest hygience and quality standard.
• Providing professional customer service to clients.
• Sale of related nail services and products
• Overall operational maintainence.
• Team player.

• Clinic nursing duties in Healthscreening / Paediatric / AU Specialist Clinic)
• Full jobscope will be shared during interview

Requirements

• Min Diploma in Nursing
• Min 2 years of nursing experience

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Recruiter Ref code: #HKH

Job Description:

• Perform standard clinical nursing procedures
• Plan, deliver and evaluate health education for patients
• Record informative, accurate and concise statements on nursing care rendered to patients
• Assist in general anaesthesia for any radiological procedures and assist in intervention procedures and angiography

Requirements:

• Recognised nursing qualification
• Registered with the Singapore Nursing Board
• At least 1 year’s relevant experience
• Office hour duties but will be rostered to go on-call
• Trained or experienced in OT setup, anaesthesia and angiography is highly preferred

Benefit summary:

• Various location
• Attractive remuneration package
• Salary up to $5500 + Bonuses

Job Descriptions

• Provide nursing care according to nursing policies and standard operating procedures of nursing practices
• Assist doctor in procedures
• Monitor patients' condition and treatment
• Provide effective patient and family education when required

Job Requirements

• Possesses valid SNB and BCLS

Interested candidates kindly email your updated resume to [email protected]

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Chanel Loh Su Fui

Registration Number: R21110419

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Key Responsibilities (but not limited to):

• Assisting with the day-to-day operation of the shop
• Build and nurture a strong relationship with customers through knowledge sharing, positive attitude, and excellent customer service.
• Meet sales targets by understanding customers' needs, providing expert knowledge across categories.
• Communicate and support all team members to achieve set objectives.
• Use product knowledge and selling skills effectively to achieve set target.
• Provide expert advice to our customers such as product information and communicate features and benefits, showcasing product selection, suitability, and efficacy.
• Identify customer needs by using open-ended questions and physical demonstration
• Exemplify Sabon image, maintain a professional, business appearance in accordance to grooming guidelines.
• Ensure counter reflect at all times current merchandising guidelines and testers are kept clean, tidy and presentable at all times.

Requirements

• Motivated team player with cheerful disposition and strong desire to achieve
• Possess good communication skills and be sales driven
• Comfortable to work in fast paced environment
• Must be able to work retail hours (i.e. shift work, public holidays and weekends)
• Ability to converse in both English and Mother Tongue is an advantage.

Interested applicants, please send your resume with your latest photo, indicating your current and expected salaries.

Responsibilities:

• Provide technical support to customers regarding medical imaging systems.
• Diagnose and troubleshoot issues with medical imaging equipment.
• Collaborate with cross-functional teams to develop and implement solutions to customer problems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Provide training and guidance to customers on the operation and maintenance of medical imaging systems.
• Assist in the installation and configuration of medical imaging equipment.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare /
• Laboratory/medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

Salary: up to $35/hr

Job Duration:3 mths
Working Days & Hours: 4-5 days a week

AM: 0730 – 1730

12H: 0730 – 1930

0800 to 1200 (Fixed, cannot change the timing)

1200 – 1700 (Fixed, cannot change the timing)

1 hr lunch break: meals provided
Location: Changi

Job Description:

• Serving medications to inmates (some cells may need to squat down to the food tray level)
• Help out in quarantine zones, clad in full PPE
• Help with parameter screening
• Blood taking at times
• Administrative work and basic clinical nursing duties in medical center
• Administer Vaccinations and assist in swabbing duties

Job Requirements: Min Valid SNB, BCLS and 1 year inpatient experience

Interested candidates, please submit your resume to: [email protected]

Alex Goh Hock Leong (Alvin)

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1763413

[email protected]

Responsibilities:

● Recording and reconciliation of receivables and payables

● Respond to email queries from external stakeholders (e.g., suppliers, payment providers and insurance providers)

● Assist in GST filing preparation

● Filing and documentation

● Assist in GST filing preparation

● Any other ad-hoc duties assigned by supervisor

Requirements:

● Candidate must possess at least a NITEC or Diploma in a relevant field

● Candidate with at least 1 year experience preferred, fresh graduates with willingness to learn will also be considered

● Able to work independently and as a team player

● Meticulous and careful

Kindly fill up the application using the given link: -

https://airtable.com/applh4M9Ze6n9abId/shrLFD3eJsp3OoGaL

We regret that only shortlisted candidates would be notified.

Job Description:

· Perform administrative support in the office

· Preparing of tax invoices, delivery orders and other documentation work

· Planning and arrangement for logistics movement

· Control of inventory and stock taking

· Other duties as assigned

Requirements:

· Possess at least A Levels or Diploma in any field

· Able to commit for at least 3 months

· Able to commence work immediately or in short notice

· No experience needed, full training will be provided.

· Keen interest in the healthcare/ medical industry

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Lynn Ho

R23114223

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Highlights

• Bachelor Degree in any discipline
• 2 years of relevant working experience (dental healthcare operations)
• Pleasant disposition, excellent interpersonal and communication (verbal and written) skills
• Strong analytical, people management and problem solving skills
• Ability to work independently and as a team with team leading experience
• Proficient in Microsoft Office applications
• Located at Jurong East

Job Responsibilities:
Manage feedback and complaint cases

• Overseeing the follow up of feedback and complaints on clinical matters
• Overseeing the handling of medico-legal complaints to ensure proper investigation and input from staff concerned and where relevant, seeking views and opinions from specialists.
• Co-ordinate with lawyers, Medical Insurers and where relevant, Dental Officers/Dental Surgeons’ insurers to ensure closure of case, after addressing concerns of patient and family members.

Manage clinical related issues

• Manpower related issues raised by Dental Heads
• Assist in coordination of renovations
• Inventory control
• Procurement
• Coordinate and prepare for DOPEX changeover
• Oral Health Promotion

Policies and Procedures

• Maintain JCI / ISO documents.
• Review and prepare policies, procedures and work instructions for clinical processes in order to facilitate patient safety and quality care.

Prepare and update reports, minutes and presentation slides

• Coordinate meetings (include logistics and booking of venue) and writing of minutes

Dental Intranet

• Maintain and update information on intranet

Responsibility

Responsible to handle all inbound and outbound calls.

Job Description

• To deliver one-stop customer service via phone in a consistent and professional manner by embracing our core values
• Logging of service requests, complaints and enquiries
• Ensure follow up and fulfill promises made to our customers
• Ensure all referrals are keyed in a timely manner and monitor for closures

Job Requirement

• Pleasant personality and service oriented
• Good interpersonal, communication and leadership skills
• Team player
• 6 days work week including weekends and Public Holidays
• Working hours:

Shift 1 : 07:00am to 14:30pm ; or

Shift 2: 14:00 am to 21:30pm

Overview

Reporting to the team lead, an Assistant Coordinator is an ancillary staff who is responsible to work in collaboration with Professionals and Coordinators to provide assistance in clinical, administrative and technical duties, to ensure continuity of patient care in their rehabilitation process.

Job Responsibilities

You will be responsible for the following:

• Assist in clinic operational duties
• Managing daily operations of the service points assigned including front counter services, administrative and operational matters of the community clinics.
• Requisite, control and maintain good utilization of consumables, hearing aid stocks and office supplies in community clinics.
• Assist in scheduling of patients’ appointments using systems especially for vision investigations, consultations and special arrangement in community clinics.
• Work with the optometrists to ensure a positive experience for the patients along the continuum of care and devise innovative ideas to improve the delivery of care and delight patients.
• Responsible for ensuring that the environments are patient friendly, safe and spick & span.
• Assists in triaging of patients
• Triaging and assessing of all patients who are referred from specialist outpatient clinics for follow up at clinics.
• Assess the patient’s readiness and interest to be followed up at clinics.
• Synthesize assessment information to identify patient’s main concerns and prioritize care needs.
• Work in partnership with patients and families on the services and options available. Coordinate the necessary referrals accordingly.
• Document the plans, and/or triage outcomes timely and accurately in the relevant system.
• Maintain the database for all patients seen during Triage.
• Assists in clinical test or procedures
• Develop photo images such as fundus photo and for clinical examination.
• Assist optometrists to carry out procedures and investigations such as visual field and tonometry as prescribed by clinicians.
• Document the images upon completion of assessment in electronic medical records system.
• Other general duties
• Attend to ad-hoc assignments assigned by Reporting Officer.
• Assist in scheduling of patient appointments using system and confirming of patient’s attendance.
• Attend to e-mail and telephone inquiries from patients

Requirements

Qualification:

Completed at least a diploma with relevant discipline.

Experience:

• New graduate. Clinical experience not required.
• Relevant experience of 1 year and above in a similar setting is preferred.

Skills and Knowledge:

• A minimum of 3 to 6 months on-the-job training supervised by a Coordinator is required.
• Maintain a minimum required competency in annual competency review.
• Able to communicate well with patients especially those with vision loss
• Computer literate

Personal Traits:

• Good team player
• Enjoy working with people
• Strong interpersonal skills
• Analytical, organized and communicative
• Affable and approachable
• Possess a passion for helping people
• Can work calmly and methodically when under pressure from a busy and varied caseload
• Can work effectively as part of a multi-disciplinary team

Interested candidates, please send a copy of your resume to [email protected]

Lynn Ho R23114223

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Location: Takashimaya
Working Hours: Mon to Fri (10am – 7pm), Sat (10am – 4pm)
Salary Range: Basic $2500 - $3500 + Commission
Job Description:

• Handle all pre/post procedures care, registration, and counselling.
• Prepare all the necessary forms required prior to medical aesthetic procedure
• Serve clientele in all aspects of treatments.
• Maintain order of patient cards and manage patient entries and appointments in Plato system.
• Recommend and promote appropriate aesthetic treatments to patients.
• Assist in inventory, ordering, & database management (purchase order entry)
• Assist in maintaining quality service standards.
• ⁠Replying to patient enquiries (Phone call, WhatsApp, Facebook)
• Other duties assigned by the doctor and supervisor as required.

Requirements:

• At least 1 year experience in sales role preferably in beauty aesthetic industry

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Position Overview

Reporting to the Workplace Safety & Health Manager to ensure compliance with all HSSE laws and regulations and other HSSE requirements applicable to Sembcorp’s activities, products and services.

Key Roles and Responsibilities

• Provide WSH and Fire Safety expertise to meet or exceed requirements of MOM and SCDF
• Provide technical safety & engineering expertise to meet relevant industry practices
• Demonstrate consistent and positive behaviours and actions that meet all the applicable requirements stated in WSH (WSHO) Regulations and Fire Safety (FSM) Regulations
• Interface with various departments and engineers to ensure process safety delivery
• Provide strong support to implement & maintain ISO 9001, ISO14001, OSHAS18001/ISO45001 and MOM SMS (SS 506 Part 3), MHI Safety Case Regime; and other applicable Q-HSSE Standards and Best Practices
• Monitor compliance to applicable Q-HSSE codes, standards and legislation in Singapore, as well as SCI G-HSSE standards, procedures, and guidelines
• Provide day-to-day support to Operation & Maintenance (O&M) teams on Hazards & risks control issues and assessing process hazards and risks
• Manage the sustainability and/or support implementation of the following Process Safety elements for Process Hazard Analysis (PHA), Management of Change (MOC), Pre-Start-up Safety Review (PSSR)
• Process Safety Performance Measurement and Analysis
• Compliance with relevant MOM Process Safety requirements
• Interface with various departments and related stakeholders to support key HSSE Programs (e.g. HSSE O&M Cross Inspection,5S, G HSSE & MPM Monthly Reporting, PPE Inspection, etc...)
• Interface with other departments to jointly deliver technical/education training & audits programs to the field to improve competencies and ensure compliances
• Liaise with authorities on Licenses, Permits, and Written Permissions applications & renewals processes, and also on emission reporting and emission exceedance management
• Contribute as part of cross-functional teams in the investigation and analysis of incidents / accidents in any company owned premises / asset; to identify root causes of problems and recommend and follow-up on corrective & preventive actions/solutions
• Conduct training for staff & contractors on HSSE matters & emergency response drills as well as implement promotional Programmes / activities where required to raise awareness / understanding of Staff & Contractors on new or changes in HSSE-related systems / procedures
• Conduct regular site HSSE inspections
• Conduct Monthly HSSE Committee Meeting
• Assist in the Annual Respirator Fit-Test, Workplace Safety and Health (Medical Examinations) Regulations Exposure to Noise (Audiometric Test)
• Conduct and Review Method Statement and Risk assessments
• Assist in Conduct noise monitoring in accordance with the Workplace Safety and Health Act (Chapter 354a), WSH ( Noise) Regulations 2011 & Personal Dosimetry monitoring based on person in similar exposure group (SEG), boundary noise monitoring in accordance with Environmental Protection & Management ( Boundary Noise Limits for Factory Premises) Regulations , Environmental Protection and Management Act (in compliance to NEA requirements), Industrial Hygiene monitoring based on WSHA (General Provisions) Regulations : Permissible Exposure Limits of Toxic Substances ( Personal and Static test), and Indoor Air Quality Assessment ( Instantaneous measurement in accordance to SS554:2009)

Key Skills, Competencies & Behaviours

• Related industry experience with an Engineering degree or diploma, preferably in Chemical/ Environmental / Process or Risk Engineering
• Possess WSHO and FSM Certificates
• Minimum 3 years of industrial experience in the relevant process industries
• Strong knowledge of Singapore HSSE related regulatory requirements preferred
• Meeting standard industrial practices, Codes/Standards, and Insurance Guidelines
• Experience in process safety and manufacturing is desired
• Able to communicate at all levels and firm in decision
• Able to work under pressure & tight deadlines
• Able to self-motivate and encourage cohesive work team

• Provide therapy services as required in various community care settings in Econ.
• Carry out initial and routine assessments.
• Develop individualised care plan and recommend appropriate intervention programmes.
• Ensure proper and accurate documentation done.
• Coordinate and work closely with the multi-disciplinary team to provide holistic care.
• Provide supervision and training for therapy and care staff whenever required.
• Participate in quality improvement projects.
• Perform other duties and responsibilities including admin that may be assigned

Qualifications

• Candidate must possess a recognised qualification in Occupational Therapy and fully registered with AHPC, Singapore.
• At least 2 year(s) of working experience
• Applicants must be able to communicate effectively with a wide variety of people and cultures, maintaining a high level of quality service
• Self-motivated

Responsibilities

· Utilizes independent judgment in performing both routine and complex laboratory tests using a variety of techniques, instrumentation, and equipment in order to assist the physician in the diagnosis and treatment of disease.

· Performs complex chemical, biological, hematological, immunologic, microscopic, and bacteriological tests.

· Examines and analyzes body fluids and cells and matches blood for transfusions.

· Analyzes chemical content of fluids and tests for drug levels in the blood

· Prepares specimens, counts cells, and looks for abnormal cells in blood and body fluids.

· Analyzes test results and relays them to physicians.

· Exercises professional judgment in order to prioritize and evaluate varying test requests efficiently.

· Follow procedures for collecting and processing Biological specimens.

· Performs analytical testing procedures with accuracy and precision.

· Demonstrates scientific knowledge of testing principles, analytic procedures, and their results allowing for appropriate interpretation in conjunction with disease and physiology. Integrates multiple data to resolve problems.

· Implements and monitors quality control, new equipment, and/or methods.

· Performs tasks efficiently and maintains work area.

Requirements

· Min Dip/Degree in Biomedical Sciences/Other relevant fields

· No experience required, training will be provided

· Meticulous and have good analytical insights

· Keen interest in the healthcare industry

· Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Lynn Ho

R23114223

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

You will be responsible for finance operations overseeing General Ledger/Reporting and will also be required to work with internal stakeholders to ensure that they comply with financial governance and procedures.

Your responsibilities will include process improvement, data analytics & credit control review, apart from management and statutory reporting.

To provide leadership to the finance team on all accounting and financial management matters including but not limited to the following:

· Oversight of day-to-day financial operations, fixed assets and inventory management

· Support system enhancements and project management

· Mentor and provide guidance for accounting staff, in compliance with accounting standards

· Provide support to the operational business units, involve in ad-hoc projects & assignments as required.

Applicant Requirements:

- Degree in Accountancy/Finance or equivalent or a qualified CA and/or ACCA with 4 to 6 years relevant experiences with strong exposure for overall finance management

- Experience in overseeing a Finance team in a fast-paced and highly challenging environment

- Meticulous with good interpersonal and communication skills

- Highly proactive and analytical thinker, able to work independently, execute and follow-through to deliver solutions to the management.

- Audit experience will be an advantage.

Only shortlisted candidates will be notified

Job Responsibilities

• Prepare payment for vendors
• Prepare journal entries for day-to-day activities and month-end closing activities
• Perform monthly intercompany settlements
• Perform intercompany and vendor reconciliation
• Prepare documents for audit purpose
• Assist with ad-hoc duties as and when required

Job Requirements

• Diploma/Degree in Accountancy/Finance
• At least 2 years of relevant work experience
• Proficient in MS Office Applications
• Knowledge in SAP system will be an added advantage
• Able to work under pressure to meet deadlines
• Self-motivated, independent and meticulous with an eye for detail
• Team player with good interpersonal skills
• Keen to learn and possess positive attitude

• $2, 700 - $3, 500
• Marymount

Main Duties & Responsibilities

• Achieving on the monthly sales targets, gather sales leads, building a database of potential clients and covert prospects into new clients.
• Identifying the key decisions makers with the clinic manager and staffs to promote the company product and service on Cord Blood & / Cord Tissue.
• Establish and maintain a good rapports and relationship with clients (new / existing) , partners & customers
• Follow up closely with the customer on whole process from signing up case till delivery (Pre & Post Sales)
• Follow up and entering details for leads card by fixing home presentation, arrange Kit box, update on the cancellations via emails
• Key in CSA details in the system
• Drive the revenue generation by sign-ups
• Attending and be representative at all Baby events, seminars, corporate events, Antenatal talks, Lab visits and LW talks

Skills & Experience:

• Diploma & Degree
• Experience in Healthcare & Medical industry is a plus

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Job Description:

The Guest Services Officer is responsible to present a welcoming and knowledgeable experience to patients and customers at the Information Counter and in Thomson Medical Centre (TMC). He/She is responsible for smooth hospital operations, display consistent excellent service level to all internal and external customers at all times, including duties assigned by Manager, Hospitality and Senior Manager, Guest Services.

Responsibilities:

Handle walk-in and telephone enquiries at the information counter or in the lobby, provide information on general directions for clinics, wards and facilities in the hospital, booking of hospital tour, price list for hospital stay, etc.

• Handle complains/feedbacks professionally if any.
• Conduct maternity/hospital tours to introduce potential patients
• Process walk-in membership application.
• Reply Guest Services and Membership emails enquires on a timely manner.
• Accompany patients to their respective wards and conduct room orientation or the delivery suite after the completion of the admission process when required.
• Assist to receive hospital items such as gift packs to patients, do stock-take, help to deliver to patients at the ward and keep record of hospital inventory items.
• To support/cross coverage for fellow colleagues from Concierge, Bellhop and Guest Services Associates when they are on meal breaks, sick leave, annual leave etc when required.
• Perform any other duties that may be assigned from time to time.

Requirements:

• GCE “N”, “O” Level or Diploma
• At least 2 years’ experience in healthcare or hospitality industries
• Proficient in Microsoft Excel and Word
• Works precisely and accurately with details and factual information.
• Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
• Possesses pleasant personality, service oriented.
• Excellent communication, interpersonal skills
• Independent, self-motivated, and results-driven.
• Good Team Player.
• 5 days work week/Saturday is a working day
• Off on 1 of the weekday and rest day on Sunday
• Mon to Fri 8:00am to 5:30pm / 8:00am to 5:00pm

Main Duties & Responsibilities:

• Report directly to Operation Manager
• Overall responsible and in charge of the branch’s smooth operations. This includes achieving daily branch sales target, meeting all staff (including SM, therapists and CSOs) monthly target, managing of staff’s leave applications approve staff’s OT, staff’s punctuality, staff’s appraisal, planning and updating on roster, update staff on all current promotions, making cold-calls to customers, handling customer’s complaint, staff’s grievances, branch’s cleanliness and etc;
• Sharing of knowledge to staff, perform staff training and coaching on effective practices regularly in relation to daily operations matter, sales pitch on products and treatments, customer service and etc;
• Empower staff to accomplish task and achieve desired goal;
• To motivate staff in building team work, ensure good communication among staff and foster a positive working environment;
• To establish good relationship and provide excellent service to customers; and
• Perform any other ad-hoc duties and other matters as assigned by the management

Requirements:

• Min. 8 years' experience in the beauty wellness industry with proven track record in sales target
• Independent, motivated, optimistic and possess initiative
• Highly motivated, sales driven and service oriented
• Good interpersonal skills and communication qualities
• Team player with ability to cooperate with colleagues and have strong leadership capabilities
• Willing to work retail hours (shift work, weekends and public holidays)
• Passionate about the beauty and service industry
• Attractive package will be offered (including basic salary, commission and incentives)

Responsibilities

• Control, manage and oversee claims and customer services delivery for products distributed and serviced in the SAP region ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner
• Ensure that there are no data breaches and that all agreed processes are met by the Service Partner
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims
• Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
• Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
• Support and where necessary, manage Agent and Broker meetings
• Act as the key point in the SAP region for all new product launches, projects and on-boarding of new customer groups
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Ensure claims referred to Global Claims Control (GCC) are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
• Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations
• Oversight and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes
• Relationship management – building a strong relationship with the key staff within the Service Partner
• KPI Reporting for the month delivered by the 10th day of the month following
• Excellent service delivery from the Service Partner – meeting all the agreed SLA’s
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements

• Account servicing in insurance sector is a must
• Strong customer service skills
• Confidence in decision making
• Ability to work on own initiative
• Positive work ethic

We apologize that only shortlisted candidates will be contacted. Thank you

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)