Our client is Germany-based company specializes in medical and laboratory technology, supplying hospitals and healthcare providers.

• Collaborate with development and product teams to understand requirements and functional specifications for effective test coverage.
• Analyze requirements and specifications to identify testing needs.
• Develop comprehensive test plans and create both manual and automated test cases.

Requirements:

• Degree in Computer Science/Software Engineering or equivalent.
• At least 2 years of Software Quality Assurance (QA) experience in test automation tools (such as Katalon, Cucumber, Selenium) and continuous integration/continuous deployment (CI/CD) pipelines (e.g., Jenkins).
• Proficient in database management and executing queries with MSSQL, along with experience in version control using GitHub.
• Knowledge in Agile/Scrum practices and capable of excelling in a collaborative, fast-paced work environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Temp Health Product Promoter

Training will be provided

Salary: $12/hour

Location: OG People's Park/Bugis

Working hours: Fridays to Sundays, retail hours

Commitment period: ASAP~2/3 Months

Responsibilities:

1. Proactive in engaging with customers
2. ⁠Listening to customer’s needs & wants and help them to find the right products
3. ⁠To make sure the product display & booth tidy
4. ⁠Able to deliver the correct and meaningful interactions with the customers
5. ⁠Able to deliver good sales performance
6. ⁠Take into account to manage the inventories

Interested candidates you may whatsapp PM to 89154026 with the following details:

Name:

Education:

Location:

Commitment Period:

EA License No: 19C9682

EA Personnel No: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

• Working Days: 5.5 Day A Week (Monday – Friday), Saturday need work half day (can claim OT)
• Working Hours: 8:30am -5:30pm
• Office at City Hall, working at site (Island wide, depends on project)
• Salary: $4800 - $6200

Requirements:

• Must hold a valid registration with MOM as a WSH Officer and with NEA as an ECO.

Responsibilities:

• To assist the Project Manager in implementing the safety management system to ensure staff and workers work in a safe and healthy environment.
• To assist the Project Manager in implementing the permit to work system and to stop & report to the project manager any incompatible works relating to the same.
• To act as the secretary of the Project WSH Committee and chair the meeting such that the staff and subcontractors are aware of the site activities and the required actions.
• To assist the Project Manager in complying with the WSH Acts and Regulation.
• To conduct periodic safety inspection to verify level of safety compliance so that the safety standards are constantly improved.
• To ensure site compliance with statutory safety requirements and in-house safety rules and regulations and to report any deviations to the Project Manager for management consideration.
• To recommend to the Project Manager any necessary corrective measures to be taken on safety non-compliance and deviations to enhance the site safety.
• To update site management on any new or changes to current statutory safety requirements and take the necessary actions.
• To investigate any accident/ dangerous occurrence/ incident and recommend corrective measures to prevent recurrence.
• To liaise with officers from MOM/NEA /PUB on matters pertaining to safety, mosquito breeding, ECM etc and take the necessary action for their comments.
• To conduct safety training and organise safety promotional activities.
• To ensure safety documentation is kept current and ready for MOM, NEA or ISO Audit.
• Carry out the works assigned for compliance with requirements of ISO 9000, ISO 14001 and OHSAS 45001
• Be involved in the evaluation of risk assessment and plan, manage and review Management Programmes.
• Be involved in all the sub-con safety and health matters pertaining to the site.
• Prepare and submit the site environment control Programme and ensure that the staff and workers are aware and understand the intention.
• Inspect the site to ensure that all facilities and equipment relevant to the maintenance of the environment health are in working condition.
• Assist the authority to investigate outbreaks of infectious, vector-borne disease.
• Organise campaigns, training course to develop and sustain the interest of workers in maintaining good environment health standards.
• To assist the Project Manager in the management of the workers e.g. their courses, reporting sick, home leave, accommodation.
• To assist in achieving the safety standards required by the site’s developer.
• Be involved in safety aspects for planning of activities that are in view of the public or in area that the public uses.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities:

1. Perform body treatments include back, shoulder & foot massage

2. Carry out treatment according to company standard operating procedure and service standard

Requirements:

-Qualified with at least 1 year of working experience in relevant industry

-Experience in different massage modalities

- Willingness to learn and demonstrates a positive working attitude.

- Well-groomed, hygienic and presentable at all times.

- Customer service oriented

- Willing to work retail hours, weekends and public holidays

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary: $3000 - $4000
Working hours: 5.5 days; Mon - Fri: 9:00am - 5pm, Sat: 9:00am - 1pm
Location: Mount Elizabeth Novena Hospital / Gleneagles Medical Centre

Responsibilities:

• Undertake nursing duties (i.e. phlebotomy, subcutaneous/intramuscular injections, simple wound dressings)
• Medication dispensing
• Chaperone doctor, assist with minor procedures in clinic
• Perform administrative duties including patient registration, payments, booking of appointments, financial counselling, stock-taking and managing insurance claims.
• Ensure the cleanliness and tidiness of the clinic

Job Requirements:

• Degree / Diploma in Nursing
• Full registration under Singapore Nursing Board

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Outdoor Sales Specialist

Salary: $1,800 - $2500 (Depends on exp) + Transport Claimable + Commission (base on average performance around $300 or higher)

Working Days: Mon Fri (8:30am to 5:30pm)

Office Location: Ang Mo Kio

Responsibilities & Duties:

• Identify business opportunities and procure new business clients, mainly reach out to retail chain store.
• Display good product knowledge, training will be provided (personal care, health, and wellness products)
• Execution of sales as outlined by the Management.
• Any other duties as and when assigned by the Management.

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Staff Nurse (Clinic)

• Location: Bedok / Fernvale / Beach Road
• Salary: Salary: $2,500 - $4,000
• Working Days and Hours:

1. Monday – Friday, 8.30am to 5.30pm
2. Alternate Saturday, 8.30am to 1.00pm

Roles and Responsibilities:

• Provide nursing service/procedures to clients and advise accordingly
• Perform all other dispensary-related duties as necessary;
• Conducts assessment, develop care plan, perform clinical procedures, monitor conditions and perform re-assessment;
• Match/link clients to the appropriate services;
• Assess training needs and provide training
• Assist with the development and Manage On-Boarding Programme for new staff
• Supervise junior staff and assist Center Manager with staff management
• Any other tasks assigned by the Centre Manager.

Requirements:

• Minimum Diploma in Nursing with at least 3 years of Nursing experience.
• Must be registered with Singapore Nursing Board.

Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Staff Nurse

Salary range : $2800 - $4000

Location : Bukit Batok

Working days: 5 days (1 off on weekdays + 1 off on weekend)

Working Hours: 44 hours per week (no night shift)

• 1st Shift- 7am to 3.30pm (rotating shift 5 day a week)
• 2nd Shift – 10.30am to 7pm (rotating shift 5 day a week)
• Once a week - 12hrs shift 7am - 7pm

Responsibilities

• Carry out preventive and curative medical services under the guidance of the doctor and head nurse
• Oversee the general health of the residents: participate in and supervise medical and nursing care routine
• Supervise and assess the performance of nursing aides and health attendants
• Assist and carry out emergency situations in the Home
• The Staff Nurse will report to the Head Nursing and Therapy

Requirements

• Possess at least a diploma / degree in Nursing
• Candidate must be a State Registered Nurse with valid certificate by the Singapore Nursing Board (SNB)

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary range : $2800 - $4000

Location : Bukit Batok

Working days: 5 days (1 off on weekdays + 1 off on weekend)

Working Hours: 44 hours per week (no night shift)

• 1st Shift- 7am to 3.30pm (rotating shift 5 day a week)
• 2nd Shift – 10.30am to 7pm (rotating shift 5 day a week)
• Once a week - 12hrs shift 7am - 7pm

Responsibilities

• Carry out preventive and curative medical services under the guidance of the doctor and head nurse
• Oversee the general health of the residents: participate in and supervise medical and nursing care routine
• Supervise and assess the performance of nursing aides and health attendants
• Assist and carry out emergency situations in the Home
• The Staff Nurse will report to the Head Nursing and Therapy

Requirements

• Possess at least a diploma / degree in Nursing
• Candidate must be a State Registered Nurse with valid certificate by the Singapore Nursing Board (SNB)

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Roles & Responsibilities

We seek a Software Developer Intern (Equipment Health Analytics) to join our data science team. You will develop AI-powered equipment health analytics software for manufacturing, oil and gas, and other industries. This role is ideal for candidates with strong software development skills and interest in AI applications.

About Innowave Tech Singapore

Innowave Tech is an Artificial Intelligence (AI) company offering solutions for the Semiconductor and Advanced Manufacturing industry. Utilizing deep industrial domain knowledge, proven experience, and innovation, we provide expert AI solutions and systems to address various industry pain points.

Your Role and Impact

As a Software Developer Intern (Equipment Health Analytics), you will develop AI-powered software for early detection and prediction of equipment failures. You will collaborate with cross-functional teams to build scalable data pipeline and deploy AI models. This role offers a unique opportunity to work with innovative technologies and make a meaningful impact in a fast-evolving industry.

What You’ll Do

1. Implement scalable backend system for data ingestion, cleaning, processing, and storage of IoT sensor data.

2. Develop AI model lifecycle management (MLOps) that includes training, versioning, monitoring, and automated deployment.

3. Perform system-wide integration and conduct comprehensive testing.

4. Prepare technical documentation.

What We’re Looking For

* Educational Background:

• Minimum Poly, Bachelor’s, or Master’s degree in Computer Science, Data Science, Engineering, or related fields.

* Technical Expertise:

• Backend software development and software testing.
• Databases, Docker / Kubernetes, Git, REST API / gRPC, and message queues.
• Linux shell scripting.
• AI or machine learning experience (highly desired).

* Soft Skills:

• Self-motivated learner who quickly adapts to new tools and technologies.
• Strong problem solver with proven ability to complete complex tasks.
• Detail-oriented with high standards for work quality.
• Excellent communicator and team collaborator.

* Bonus Skills:

• Manufacturing processes.
• Time-series / NoSQL database experience.

* Commitment:

• Internship duration should be 6 to 12 months full time
• Please indicate your forecasted internship period in resume.

Why Join Us?

• Work on pioneering AI projects transforming the semiconductor industry.
• Collaborate with and learn from industry experts in AI, automation, and data science.
• Enjoy a dynamic, innovative, and supportive work environment that encourages creativity.

Ready to Transform the Future?
Join us to lead innovation in automation and shape the future of smart manufacturing! We look forward to welcoming individuals who are passionate, proactive, and ready to make a difference. Apply today!

Responsibilities

• Interviews and counsels patients and their families to help them with their psycho-social problems.
• Communicates with medical staff, nurses, other health-care professionals to discuss plans for total patient management.
• Liaises with other government departments, social services organisations or private agencies to meet patients' needs.
• Maintains case records on patients.
• Participates in the orientation of new staff.
• Represents department on committees of statutory, voluntary and community organisation providing social services.
• Attends supervision session, department meetings, case conference and training workshops and seminars.
• Carries out psycho-social research and relevant special projects.
• Visits patients' homes to assess social conditions and family dynamics, counsels and gives support.

Requirements

• Degree in Social Work or equivalent, preferably with Honours degree or Masters.
• Preferably a Registered Social Worker (RSW) with Social Work Accreditation Board.
• Prior experience in social work or the social agency setting is preferred.
• Good counselling and communication skills.

We regret to inform that only shortlisted candidates will be notified.

Position Overview

We are an award-winning BFT Studio, seeking a Group Fitness Trainer who is enthusiastic, driven, and experienced in delivering high-energy, engaging group fitness classes. The ideal candidate will have a deep passion for fitness, a commitment to fostering a positive, supportive environment, and a strong desire to help others succeed. You will be responsible for leading a variety of fitness classes, ensuring proper technique, and delivering an inspiring and motivating experience to members of all fitness levels.

Key Responsibilities

• Lead Group Fitness Classes

• Create Positive & Inclusive Environment

• Educate & Inspire

• Ensure Safety:

• Motivate & Engage

• Continual Learning

Qualifications & Experience

• Certified Group Fitness Instructor

• Experience:• Minimum of 2-3 years of experience leading group fitness classes, preferably in a high-intensity or functional fitness environment.

• Passionate about Fitness

• CPR/AED Certification

How to Apply

If you're passionate about fitness, have a positive, energetic attitude, and are ready to inspire others, we’d love to hear from you! Please submit your resume to [email protected]

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

Degree in Social Work or Master's Degree in Social Work or equivalent.

Registered with Singapore Association of Social Work.

Minimum 5-7 years of relevant work experience, preferably within healthcare settings.

Ability to manage complex cases with minimal supervision.

Strong leadership and mentoring skills to guide and develop junior staff

Job Description

1. Carry out technical work in the laboratory; receive specimens, perform tests orders, review and record test results, and manage specimens after tests have been conducted
2. Ensure equipment, upkeep of the laboratory and inventory are maintained at high quality or conducive for daily work
3. Ensure compliance to company policies and procedures, internal and external quality controls (QCs) requirements; troubleshoot any test non-compliance
4. Regular review of maintenance, QC and communication logs. Active response in problem-solving
5. Handle phone inquiries, print and pack reports
6. Flexible to adapt with changing work arrangement depending on staffing needs
7. Any other duties as assigned

Job Requirements

• At least Diploma in Biomedical Science/ Molecular or any related course of study
• Fresh Graduate or at least 1 year of laboratory work experience in a clinical laboratory.
• Candidates with extensive years of relevant experience, in at least 1 of the following disciplines (i.e. Chemistry & Immunology, Haematology or Molecular Diagnostics) will be considered as Senior Medical Technologist
• Computer literate - competency in using various laboratory softwares
• Responsible, multi-tasking, meticulous, diligent, patient and tolerant
• Team player with positive working and learning attitude, excellent interpersonal and communication skills

Job Description:

• Position: Dental Assistant (1 position available)
• Contract Duration: 3 months (convertible to permanent)
• Salary: $2,200/month (no experience required)
• Post-Conversion Salary: Possible increase of $0 to $200, plus a clinic incentive of approximately 10% of basic salary.

Working Hours:

• Monday: 8:30 AM - 6:15 PM
• Tuesday: 8:30 AM - 6:15 PM
• Wednesday: 12:00 PM - 9:45 PM
• Thursday: 12:00 PM - 9:45 PM
• Friday: OFF
• Saturday: 8:30 AM - 5:15 PM
• Sunday: OFF

Job Scope for Dental Assistant:

• Assist the dentist during treatments and procedures.
• Sterilize and prepare dental instruments and equipment.
• Take and develop X-rays (if required).
• Prepare patients and provide post-treatment care instructions.
• Manage patient appointments and maintain records.
• Ensure clinic cleanliness and stock dental supplies.
• Follow safety and infection control protocols.

Requirements:

• No prior experience is required.

Benefits:

• Opportunity for salary increment after contract conversion
• Clinic incentive based on performance

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

To lead the nursing team and related healthcare workers in the ward, and be responsible for the day-to-day operational work flow in the Nursing Department.

• Is responsible for the compliance of all nursing standards as stipulated by MOH and SNB.
• Leads quality assurance activities to monitor and evaluate the quality and appropriateness of nursing care. Ensures quality audits and planned and conducted periodically. Follow up with areas of corrective improvements.
• Ensures written policies and procedures and work process are available and up to date to guide the provision of nursing care.
• Monitor the smooth transition of the residents from acute to chronic care and back to the community, where possible.
• Direct care of the residents to ensure compliance to standards.

Job Requirements:

• Diploma / Degree in Nursing
• Registered Nurse with Singapore Nursing Board
• At least 2 years relevant experience in surpervisory roles
• Good public relations and communication skills
• Proficient in Microsoft Words, Excel, Power Point and Outlook
• 5 days work week on roster

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Project Manager to join their Project Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Project Manager:

• Manage and execute projects across local and regional locations.
• Review tender documents and contracts to ensure project alignment.
• Plan schedules and coordinate on-site activities with project teams.
• Attend client, consultant, and contractor meetings to discuss project progress.
• Collaborate with sales team as needed to support project-related goals.
• Ensure compliance with Workplace Safety and Health standards at project sites.

Requirements:

• Diploma in Mechanical Engineering
• 3 - 5 years project management experience in relevant industry
• Experience with ACMV and possess own transport is an added advnatge

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

THK Therapy Service Division (TS) provides occupational, physiotherapy and speech language therapy services to THKMC programs and other community organizations. TS adopts a holistic client and family-centered care approach by working with transdisciplinary or multidisciplinary professional teams, families, and other community partners. Through individual and group therapy sessions, TS addresses the various needs of clients ranging from pediatric to geriatric

• Our Senior/Speech Language Therapist is directly involved in the provision of therapy services related to speech, language, swallowing/feeding, fluency and voice for the pediatric and/or adult populations.
• All our therapists are responsible for the assessment, intervention provision, and management of caseload given.

Qualifications

• Bachelor’s degree in Speech and Language Therapy recognized by Allied Health Professions Council (AHPC) Singapore, or have passed the Qualifying Examinations recognized by AHPC.

Other Information

• Possess good communication, interpersonal skills, positive attitude, team player, hard-working and proactive
• High Proficiency in English Language
• Strong desire to maintain high professional standards for quality service and professionalism
• Fresh graduates with the relevant qualifications are welcome to apply.

Responsibilities:

• Perform venepuncture for the collection of blood specimens for dispatch

• Sorts and records all blood specimens collected, and ensure that they are correctly labelled

• Other ad-hoc duties as and when required

Requirements:

• Phlebotomy certificate

• SNB

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

As Assistant Care Coordinator, Primary Care Partnerships in RHS Office, you are responsible for the following areas:

Job Responsibilities

• Responsible for the coordination of care of residents under the care of the General Practitioners (GPs) and Nurse Practitioner (NP).
• Support GPs on primary care initiatives and/or Primary Care Network (PCN) related matters.
• Data entry into database including tracking and coordination to ensure that patients follow the care plan for preventive and chronic diseases as laid out by the GPs and NP.
• Participate in committees or projects to improve care processes related to preventive care or chronic disease management.
• Promote health screening and wellness to the patients through care planning and coordination of care in the community.
• Provide health coaching to PCN patients and work closely with PCN GPs to improve clinical outcome.
• Coordinate social and community referrals eg. Active ageing centre AACs, IRMS services, etc.
• Provide support in quality improvement projects.
• Perform any other administrative duties as assigned by supervisors.

Job Requirements

• Possess a Diploma (Preferably in Health or Social related)
• At least 1 – 2 years of relevant work experience (Fresh Graduate are welcome to apply)
• Strong communication and personal engagement capabilities of older adult in the community
• Able to multi-task and work independently and as a team
• Strong organisational, coordination, interpersonal and communication skills
• Able to respond to common inquiries or complaints from doctors, staff and patients
• Proficient in Microsoft Office
• Able to converse in local languages and dialects is preferred.

Job Description:

As an Assistant Care Coordinator in CareHub, you will be required to:

· Provide case management via a coordinated process of care planning and coordination, conduct regular phone call follow up and telehealth monitoring under the supervision of a Care Coordinator.

· Work with the Care Coordinators and nurses to develop and manage care for the patients or residents in the community.

· Act as a health coach and provide health screening for the residents in the community and health post.

Requirements:

· Diploma in the following discipline is preferred. (Diploma in Health Management and Promotion, Diploma in Community Development, Diploma in Social Science in Gerontology [GEM])

· Prior relevant work experience will be an advantage. Fresh graduates are welcome to apply

· Good knowledge of various community services and support in the community setting will be an advantage

· Able to work as a team

· Strong organisational, coordination, interpersonal and communication skills

· Proficient in computer skills and Microsoft Office

· Able to converse in local languages is preferred.

· Able to work on weekend (on a rotation basis)

• Checking patient's vital signs and talking to them to assess their condition
• Overseeing the dialysis treatment from start to finish
• Making sure patients are given the correct medications ordered by their doctors
• Participate in the development and implementation of the patient’s short- and long-term plan of care and monthly progress notes
• Training provided.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Job Responsibilities

• Support in outreach and engagement strategy and implementation to sign up to Health Together and encourage enrolment to primary care

• Engage internal and community stakeholders e.g. grassroots organisations and social service agencies with operations team to reach out to the residents

• Plan & execute engagement events to promote health programs to residents

• Support in planning & implementing Healthier SG engagement initiatives

• Understand the needs of the residents through outreach and feedback to planning and operations team

• Carry out projects/assignments as and when assigned

Job Requirements

• Bachelor degree in Business or any health related discipline

• Minimum 4 years of working experience, preferably in healthcare or events planning.

• Excellent written and verbal communication skill

• Event planning and execution skill

• Project Management

• Account Management

• IT savvy and good Microsoft office skills

• Resourcefulness in problem solving resilient in overcoming challenges

• Able to multi-task and work under tight timelines

• Good analytical and organization skills

• Attention to detail

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.

Qualification Required and Area of Discipline

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.