We are seeking a detail-oriented and enthusiastic Software Quality Assurance (SQA) Engineer to join our team. The SQA Engineer will be responsible for supporting the SQA efforts and ensuring the quality of our software products. They will work closely with the development scrum team and other stakeholders and participate in feature definition, requirement verification, and testing methodologies.

Key Responsibilities:

• Participate in developing and implementing comprehensive testing strategies and processes for software products
• Collaborate with the product and development team to contribute to the release management strategy, ensuring the successful and timely delivery of high-quality software products
• Collaborate with cross-functional teams to identify and prioritize test cases, develop test plans, and execute test cases
• Create and maintain testing documentation such as test plans, test cases, and test reports
• Identify, track, and manage defects and issues through their lifecycle
• Work with the development team to identify and resolve quality issues in a timely manner
• Support investigation of reported field issues to identify root cause
• Provide feedback to the development team on design and functionality to ensure high-quality products
• Collaborate with software development teams to identify and resolve system defects
• Document and communicate test results, and track software bugs and their resolution

Requirements:

• Bachelor's degree in Computer Science, Software Engineering or related field
• 2+ years of experience in software quality assurance and testing
• Basic understanding of software testing methodologies and best practices
• Experience in writing test scripts using Gherkin and Cucumber for functional, integration, and regression testing
• Experience with API, web application and mobile application testing
• Experience with creating MongoDB queries
• Familiarity with test automation tools and frameworks such as Selenium, Appium, and JMeter
• Familiarity with programming languages such as Java, Python, or JavaScript
• Familiarity with agile development methodologies such as Scrum or Kanban
• Excellent communication and problem-solving skills
• Attention to detail and ability to work independently

We are looking for a full-time ballet instructor. The instructor’s roles include:

• Plan, prepare and teach assigned classes according to the Royal Academy of Dance (RAD) syllabus and/or under the directive of the Principal.
• Keep updated with developments in the RAD syllabus and teaching resources, and make relevant changes to class plans and activities.
• Prepare, coach and register students for RAD examinations including examinations groupings and scheduling.
• Present during the RAD examinations period to supervise students who are attending examinations or assisting other teachers, as assigned by the Principal/Management.
• Manage student behavior in the classroom by establishing appropriate dance pedagogy methods to create a conducive learning experience for students.
• Observe, evaluate and maintain accurate and complete records of student’s progress and development, and provide feedback on work and students’ progress to the Principal.
• Communicate regularly to students and parents regarding student’s progress where necessary.
• Attend staff/teachers and parents’ meetings, as and when necessary.
• Assist, teach, and/or conduct coaching and rehearsals during ad-hoc events/activities organized by the Academy such as school concert/rehearsals, public performance, workshops, dance competitions, and masterclasses.
• Any other duties assigned by the School Principal
• General admin tasks relating to teaching and student matters including,
• Prepare referral letters as and when required.
• Distribute or hand out notices and documents related to teaching, class or Academy activities.
• Preparation of class plan for relief teachers, scheduling mock and actual RAD examinations.
• Preparation of annual progress report for students.
• Assist Principal in planning annual school timetable.
• Maintain accurate class attendance record for every class.

Requirements

• Preferably with Diploma/Degree in Dance and/or Certificate in Ballet Teaching Studies (CBTS) teaching qualifications for Royal Academy of Dance (RAD). Candidates with substantiate experience in teaching ballet will also be considered.
• Preferably with prior experience as a professional ballet dancer.
• Minimum two to three years of experience in teaching ballet.
• Comfortable with teaching students of all ages.
• Fluent in English.
• Motivated, passionate and reliable with strong work ethic.

Key Responsibilities

 To lead the team of HSE Coordinators and HSE Supervisors on site.

 Provide advice in all aspects of safety to the Project Team.

 Monitor HSE compliance in accordance to local legislations and ISG standards at site for all work activities.

 Ensure Fire Safety on site by conducting comprehensive Fire Risk Assessment and cascading of evacuation procedures during EHS induction and Mass Tool Box Sessions.

 Assist and advise Project Team and Trade contractors in the conductance of relevant Risk Assessments and drafting Method Statements.

 Review or assist in the review with the project manager/construction manager or trade contractor managers/ engineers on all RAMS (Risk Assessment and Method Statements).

 Record checks (through monthly inspection) and firefighting equipment.

 Ensure relevant safety signage within the project area.

 Ensure site safety notice boards are updated with current information.

 Participate and assist in HSE audits and produce audit reports and follow up on any actions required

 Completing and compiling daily site report for distribution to ISG site staff

 Communicating safety performance to the project team on site

Ensure timely collation of HSE statics and data and submit to Senior HSQE Manager and Project Manager.

 Proactively identify safety hazards and near misses to ensure a safe working condition by ensuring immediate rectifications.

 Providing advice and assistance on HSE (Health, Safety & Environmental) aspects to all employees

 Monitoring compliance with safe work procedures/practices

 Preparing and participating in safety meetings and programs

 Facilitating toolbox talks on regular basis

 Preparing and conducting project safety inductions

 Leading by example and promoting positive safety culture at every opportunity

 Facilitating the maintenance of the safety management system and records

 Participating in regular workplace inspections and ensure that any improvements resulting from such an inspection are auctioned in the required time frame given

Education & Training

 Specialist Diploma in Workplace Safety and Health from approved local training providers.

 NEBOSH International General Certificate (IGC) or equivalent will be an added advantage

 Registered WSHO (Workplace Safety & Health Officer) with MOM

 Licensed ECO (Environmental Control Officer) with NEA.

 3 year or more years of relevant working experience.

· Carry out risk assessments and consider how risks could be reduced;

· Outline safe operational procedures which identify and take into account all relevant hazards;

· Carry out regular site inspections to check policies and procedures are being properly implemented;

· Ensure working practices are safe and comply with legislation;

· Prepare health and safety strategies and develop internal policy;

· Lead in-house training with managers and employees about health and safety issues and risks;

· Keep records of inspection findings and produce reports that suggest improvements;

· Record incidents and accidents and produce statistics for managers;

· Keep up to date with new legislation and maintain a working knowledge of all health and safety executive (hse) legislation and any developments that affect the employer's industry;

· Attend institution of occupational safety and health (iosh) seminars and read professional journals;

· Produce management reports, newsletters and bulletins;

· Ensure equipment is installed safely;

· Manage and organise the safe disposal of hazardous substances, e.g. Asbestos;

· Advise on a range of specialist areas, e.g. Fire regulations, hazardous substances, noise, safeguarding machinery and occupational diseases.

Requirements

· Registered Workplace Safety & Health Officer with Ministry of Manpower

· Bachelor Degree in related discipline

· Knowledge of Microsoft Word, Excel and Power Point

· Experience in conducting WSH training for 50 to 200 participants

· At least 3 years of experience in Environment, Health and Safety Management System

Interested candidate please send a copy of resume to [email protected] (Attn: Workplace Health/ Safety )

Thank you.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Highlights

• Competitive remuneration package
• Exciting learning opportunities and robust career growth prospects
• Comprehensive medical and insurance benefits

About Us

Join a reputable A1 main contractor, recognized as one of Singapore's top employers by prestigious sources like Singapore's Best Employers 2023 by The Straits Times | statista.

Job Description

Workplace Safety Management

• Spearhead the establishment and maintenance of Safety & Health Management Systems (SHMS) on-site
• Implement and uphold project and corporate SHMS protocols
• Identify, assess, and mitigate workplace and process-related risks
• Propose and enforce safe work procedures
• Enhance workplace safety performance through strategic measures
• Ensure adherence to Company’s Environmental, Health, and Safety (EHS) policies and standards
• Ensure compliance with Statutory Requirements under MOM and NEA
• Contribute actively to the corporate EHS Committee
• Conduct in-house safety training sessions
• Develop and execute EHS plans, trainings, meetings, and promotional activities
• Conduct routine workplace inspections to identify and address hazards and risks promptly
• Enforce EHS / OSH regulations at the workplace
• Serve as secretary for the WSH Committee and preside in the absence of the chairman
• Investigate, manage, report, and collaborate with relevant stakeholders on accidents or EHS non-compliance incidents
• Undertake additional duties as assigned by superiors

Project Budget Control

• Implement effective safety provisions to minimize re-work
• Aim for ZERO accident rates
• Prepare safety cost budgets for approval

Technical Understanding

• Proficient in the Workplace Safety & Health Act and other regulatory requirements
• Ability to provide practical safety solutions

Other Responsibilities (Organization)

People Development

• Disseminate safety knowledge to all safety personnel
• Foster a strong safety culture across all levels

Internal Operations

• Report any site non-conformance to the immediate supervisor
• Collaborate closely with the project team to ensure robust Health and Safety protocols on-site
• Uphold and adhere to standard policies and procedures

Job Requirements

• Bachelor's Degree preferred
• Must possess WSHO license and familiarity with safety audits
• Minimum 5 years of experience in the local Building and Construction industry
• Completion of a full cycle of HDB BTO project is advantageous
• Excellent communication skills and a positive working attitude

Join our dynamic team committed to excellence in workplace safety and health. Apply now to embark on a fulfilling career journey with us!

Responsibilities:

• Under general supervision, this role is responsible for delivering technical training to technicians as well as support teams.
• Provides subject matter expertise for technical training, assesses employee technical skill needs and assists in the as-needed adaptation of training program materials, ensuring training content aligns appropriately to requirements.
• The Technical Instructor is responsible for supporting the instructional design process, including design/redesign of internal training courses and its execution
• Conducts assessment of course objectives vs. student performance to ensure quality of training
• Supports the various SME’s in shop floor OJT to untraining technicians in the work center.

Requirements:

• Diploma holder and at least 6+ years of experience in oil and gas
• Familiar with overhead crane operations
• Must be Soldering IPC J-STD-001 CIT certified

Our swim teacher main job is to teach babies, toddlers, children and adults of all ages water confidence, water safety and survival skills.

Job description

• Teach respective students water confidence and water safety

• Help overcome students fear of water

• Teach children and adults swimming techniques and survival skills

• Ensure safety at all times

• Evaluate students every term

• Administrative and customer service

• Have to commit to working with us for 24 months (starts from the start of training)

• Full-time position with compulsory over the weekends

• Compulsory over the weekendo and most public holidays

Skills/Qualification

- Open to not certified or trained swim teachers

- Respective training and international certification provided and paid by company

- 6 different local/international relevant license/certificate paid and issued upon completion of training by the company

- Will be paid salary during training period

- Require to sing nursery rhymes

The personalities we are looking at:

- Patience, cheerful, loud and bubbly

- Positive attitude and maintains good relation with students and parents

- Passion and love for babies, toddlers and children

- Able to react during emergency and flexible working attitude

Location: Novena

Company Overview: We are a dynamic healthcare clinic offering physical therapy, chiropractic care, and corporate services to multinational companies. Committed to providing exceptional care and service excellence, we are seeking a motivated and organized Clinic Operations Coordinator to join our team.

Position Overview: The Clinic Operations Coordinator will be responsible for overseeing a wide range of administrative and operational tasks to ensure the smooth and efficient functioning of our clinic. From managing insurance claims to coordinating provider schedules and assisting with marketing initiatives, this role plays a vital part in supporting our clinic's success.

Key Responsibilities:

· Manage insurance claims processing and billing procedures

· Coordinate provider schedules and patient appointments

· Process payroll and assist with accounting tasks as needed

· Plan and coordinate corporate events and initiatives

· Review clinic usage and performance metrics to identify areas for improvement

· Ensure compliance with regulatory standards and clinic policies

· Assist with marketing efforts, including social media management and promotional campaigns

· Order and manage inventory of clinic supplies

· Build and maintain relationships with referral clinicians and healthcare professionals

· Answer phone calls, respond to inquiries, and schedule patient appointments

· Assist clinicians with day-to-day clinic operations, including cleaning and maintenance duties

· Perform other ad-hoc duties and projects as assigned

Requirements:

· Bachelor's degree in healthcare administration, business administration, or related field preferred

· 2+ years of experience in a healthcare or clinic setting

· Strong organizational and multitasking skills

· Excellent communication and interpersonal abilities

· Proficiency in Microsoft Office suite and electronic medical records (EMR) systems

· Familiarity with insurance billing and coding procedures

· Ability to work independently and collaboratively in a fast-paced environment

Preferred Qualifications:

· Experience with payroll processing and accounting software

· Knowledge of healthcare compliance regulations and standards

· Previous experience in marketing or social media management

· Basic understanding of medical terminology and procedures

Key Attributes:

· Proactive problem solver with a strong attention to detail

· Customer service-oriented mindset with a focus on patient satisfaction

· Ability to prioritize tasks and manage time effectively

· Team player who thrives in a collaborative work environment

Scope and work Details:

• Road Excavation related works.
• Project under SPPG.
• PSM (Project Safety Management) Course is must.
• Working Hours : 8.30 Am to 5.30 Pm.
• Must be in Site for the full day.
• There will be only temporary provision/ Shelter for the WSH Officer.
• Will be notified atleast a day before for activation.

Join Our Team as a Front Desk Receptionist!

Are you a cheerful and self-motivated individual with experience in front desk management? If you have a dynamic and outgoing personality, we invite you to apply for our Front Desk Receptionist position.

Key Responsibilities:

• Provide exceptional customer service by warmly welcoming patients and addressing their inquiries via phone, email, or walk-ins.
• Manage appointment bookings, process payments, and generate invoices accurately and efficiently.
• Maintain the cleanliness and aesthetics of the clinic's reception area and related spaces.
• Ensure smooth clinic operations by conducting regular stock-taking and promptly addressing any issues that may arise.
• Handle and resolve various issues such as insurance claims, scheduling conflicts, and last-minute cancellations, escalating when necessary.
• Develop a strong understanding of the organization's services and team members to assist patients effectively.
• Collaborate closely with colleagues to deliver the best possible experience for patients.
• Perform other tasks assigned by the Clinical Directors as needed.

Candidate Requirements:

• Excellent customer service skills with a dynamic, self-driven, and reliable nature.
• Strong communication skills, proficient in both written and spoken English (proficiency in Chinese is a bonus).
• Good computer skills, including proficiency in Microsoft Office applications.
• Ability to thrive in a dynamic environment and handle multiple tasks effectively.
• Availability to work 5.5 days per week.

Benefits:

• Enjoy a friendly work environment with supportive colleagues.
• Convenient location for commuting.

Join us and be a part of our team dedicated to providing exceptional patient care!

We are an established Dental Clinic looking for Oral Health Therapist to join our growing team!

• Good patient flow
• Opportunity to build up a patient pool with a diverse types of patients
• Familiar with OHT job scope with Singapore Dental Council
• Only applicants with qualifications that can be registered with the Singapore Dental Council will be considered
• 5-day work week including 1 weekend
• No night shifts

If you want a career in healthcare and you enjoying helping patients, please send in your resume.

Visit www.smilepoint.com.sg to know more about us.

Job Description:

· Advise management on EHS legal and other requirements,, including their changes.

· Ensure provision in legal requirement such as WSH Act and WSH (Construction) Regulations are complied with.

· Review company’s safety performance and formulate measures to achieve continuous improvement.

· Review company safety resources and provide recommendations to management to meet EHS requirement.

· To arrange with senior management and laisse with projects to conduct monthly safety site walk.

· Fulfill any additional responsibilities assigned by the Project/Site Manager.

Requirements:

· Accredited WSHO and ECO with a minimum of 5 years of experience in the relevant field.

· Possess a Diploma in Engineering or Environmental Health and Safety.

· Demonstrated proficiency in organizational, interpersonal, and leadership skills.

· Capable of leading WSHOs, offering supervision, guidance, and instructions to all safety personnel.

· Sound understanding of government regulations pertaining to Occupational Safety, Health, and Environmental domains.

· Well-versed in OSH/ISO documentation.

Job Responsibilities

• Required to perform basic safety and health functions in accordance with the Occupational Safety and Health (Safety and Health Officer) Regulations.
• Identify and assess any foreseeable risk arising from the workplace or work processes.
• Implement reasonably practicable measures to eliminate any foreseeable risk to any person who is at work in that workplace or may be affected by the Contractor’s undertaking in the workplace.
• Implement reasonably practicable measures to minimize the risk and safe work procedures to control the risk.
• Support the construction team and work together with the contractors in leading in the implementation of the Board’s WSH strategies and objectives.
• Implement the measures and safe work procedures.
• Issue safety instruction in writing to Contractors for non-compliances to safety procedure and follow up on the necessary actions.
• Attendance of project safety meetings, review safety measures and recommend safety enforcements.
• Other administrative duties and ad-hoc assignments as required.
• Accommodating with minimal night work and on weekends, as and when required.

Requirements

• Shall complete the relevant training courses approved by the Commissioner for Workplace Safety and Health.
• 5 years of practical experience as WSHO in engineering construction industry.
• Have relevant experience in the safety, health, environmental, and security role in projects of similar scale and complexity, and familiar with water reclamation plant projects in Singapore.

Social & Emotional Learning Instructor/Coach

Apply: [email protected]

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

Roles and responsibilities

1. Draw out Social and Emotional Learning (SEL) competencies in the participants, especially

- Self-Management,

- Relationship (peers, teachers and parents/guardian) and

- Responsible Decision Making skills.

- Self-Awareness & manage emotions and expectations

2. Empower participants to improve their resilience and cooperate with others towards a common objective.

3. Create an enviornment enhancing experience and learning opportunities of the participants towards the school’s Learning for Life Programme (LLP) values and develop social emotional competencies, self-efficacies, leadership and competencies, such as:

Preparing participants for future roles in society.

To counter bad influences in society.

Moral values such as:

Honesty.

Hard work.

Respect for others.

Cooperation.

Compassion.

Forgiveness.

4. Have good Social awareness - the ability to understand and respond to the needs of others as well as begin to understand and practice good Relationship management including the ability to communicate and bond with others.

Available Assignments for you!

Join us for the greatest sports experience in Singapore! See our website and social media pages!

http://ministryofsports.com.sg/

https://www.facebook.com/mos.com.sg/

https://www.instagram.com/ministryofsports.stars/

Interested applicants MUST apply by resume and cover letter by email.

You should possess the respective qualifications in international, regional or local associations of your respective sports. Additionally, NROC or other certifications / qualifications would be very advantageous.

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.Qualification Required and Area of Discipline

• At least Diploma qualification
• Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.

Requirements:

· Advanced Certificate in Workplace Safety & Health Coordinator / Level B

Responsibilities:

· Ensure the safety of personnel through compliance with Workplace Safety & Health Act and other legislations.

· Conduct daily toolbox meeting.

· Conduct routine systematic safety audit / inspections.

· Investigate into any accident/incident which took place within the site/factory and recommend corrective action needed to be taken to prevent recurrence.

· Generating weekly safety reports to management etc.

Job description

• Actively conduct risk assessments at the project site and recommend measures to minimize and eliminate possible risks to any person.
• Report on health and safety issues to the Project Manager which includes preparing incident and loss statistics and monthly summary reports.
• Work closely with different teams to implement and maintain a strong safety regime on site.
• Conduct toolbox meetings and ensure the permit to work system in place.
• Ensure project's compliance with all Singapore statutory requirements for Health, Safety and Environment at all times.
• Reporting to the WSH Manager, you will liaise closely with Project Managers on workplace safety, health and environmental issues to maintain a high level of safety at the sites.

Job requirements

• Diploma and above in Safety or relevant
• Registered WSHO by MOM
• Good knowledge of Safety Regulations and Procedures.
• At least 3-5 years relevant working experience in the construction industry (Preferable in LTA projects or other civil works)
• Good team player

Job Responsibilities:

Staff Nurse

The incumbent shall beresponsible to:

• Assess, plan, implement and evaluate care for patients in the appropriate discipline under the direction of the Nurse Clinician in the individual units
• Provide high quality patient care in various disciplines by performing clinical procedures that will meet the patients’ immediate physical and emotional needs

Job Requirements:

• Diploma in Nursing or State Registered Nurse Certificate
• Relevant Advanced Nursing Diploma or equivalent is preferred for candidate applying for the Senior Staff Nurse position

Overview

To support investigators in conducting clinical research according to study protocol, Singapore Guideline for Good Clinical Practice (SGGCP) and other applicable regulatory and ethical requirements and hospital policies.

Responsbilities

Research projects administration - Process and manage qualitative and quantitative study data, including the followings:

• plan, organise and co-ordinate study activities workflow, including participant recruitment and coordination of study teams via regular meetings
• help PIs devise a data management plan for both qualitative and quantitative studies
• be able to help with data collection with patients, including the administration of survey and the conduction of qualitative interviews
• handle data entry (including transcription for qualitative studies) and validation of study data, e.g., ensure that data is correctly recorded.
• maintain records and manage e-filing system for documents related to specific research projects.
• process collected data for analysis purposes, including the maintenance and handling of data employing Excel and basic functions of SPSS
• help conduct literature searches; perform article screening for systematic reviews
• Liaise with stakeholders from other areas (e.g., finance) and coordinate related logistics. Ensure timeliness in making payments to patients/volunteers.
• Track utilisation of budget. Document and tabulate financial payments received and / or made to support the study; assist with procurement;
• Maintain Investigator Site File and ensure that all study documents are complete and up to date.
• During meetings, collate agendas, prepare materials, record minutes and track progress of follow up items.
• Prepare regular reports to HOD and research unit on progress of projects; track achievements and contribute towards preparing regular progress reports to NMRC.

Patient/Research Subject/Healthy Volunteers Management.

• Assist investigators in the screening and recruitment of potential research subjects/patients/healthy volunteers as according to trial protocol.
• Communicate to patients and volunteers on project demands and obtain informed consent.
• Maintain and update screening log & enrollment logs.
• Schedule appointments for patients/subjects.
• Ensure patients’/subject’s compliance to trial medication (if any).

Ensure projects’ compliance.

• Maintain database of patients’/subjects’ data and ensure compliance with confidentiality and PDPA requirements.
• Ensure compliance with the SGGCP and other applicable regulatory and ethical requirements and restructured / polyclinics’ policies if applicable.
• Assist investigators in applying for ethics review and to the Health Sciences Authority (HSA) for clinical trial certificates (if required)

Requirements

• Bachelor’s degree in health sciences or nursing, preferably with experience in recruiting patients for research projects in a healthcare institution.
• Possess strong interpersonal skills.
• Preferably have some experience in conducting focus-group interviews
• Excellent team player with ability to work independently and proactively.
• Meticulous with an eye for detail.
• Resourceful with a creative ability to make things happen.
• Proficient with Outlook, Microsoft Word, PowerPoint and Excel

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

You will provide operational support in the scanning of medical records and any of its related activities in Health Information Management Services. You will ensure accurate document preparation, scanning, and indexing of medical records under the established scanning guidelines.

Requirements:

• Higher NITEC I NITEC I GCE N I O I A Level with 4 years' working experience
• Proficient and familiar with IT applications
• Excellent interpersonal and communication skills
• Good organising and co-ordinating skills

Job Description & Requirements

• To provide quality yoga classes to ensure clients enjoy a positive and inspiring training experience every time they attend group yoga classes at Platinum Yoga.

• Be able to deliver different class programs/class formats.

• Knowledgeable in group yoga instruction and coaching.

• Watch clients do yoga to ensure that they are using the correct techniques. • Be motivating and able to give clear instructions.

• Connect with clients during the yoga classes through fun, intelligent sequencing.

• Minimum 6 months to one year of experience in teaching group yoga classes.

• Minimum of 200 hours of experience.

• Education or experience in health and fitness (preferable).

As a E-commerce Executive, you will play a pivotal role in driving the success of marketplace sales by strategically planning and executing promotions, managing campaigns on platforms, and fostering positive relationships with Marketplace Account Managers. The role also focuses on staying informed about market trends and daily operation such as manage customer inquiries

Key Responsibilities:

1. Promotion Management

• Plan and execute promotion mechanics for marketplaces sales.
• Nominate and manage promotional campaigns on marketplaces like Shopee, Lazada, and Amazon.
• Serve as the main liaison with Marketplace Account Managers, fostering positive relationships.

2. Market Data and Trends

• Observing and staying abreast of market trends and recent developments.
• Analyse sales performance and suggest enhancement.
• Ensure timely updates of selling prices on various marketplaces.

3. Operation

• Manage customer inquiries and provide timely responses.
• Undertake other ad-hoc duties as assigned to support overall business objectives.

Qualifications and Skills:

• Diploma / Degree Qualifications
• Proficient in Microsoft Excel and skilled in working with numerical data.
• Analytical skills to interpret market trends and data.
• Good communication skills.
• Ability to work collaboratively and maintain positive relationships with marketplace partners.

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Qualification Required and Area of Discipline

• Good bachelor’s degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience
• Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform
• Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description:

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements:

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends