As a Claims Specialist, you will be responsible for ensuring that all claims are processed in a timely way and that payments are made accurately within the turnaround time. The ideal candidate will be in charge of policy liabilities, investigating all claims, calculating/determining the claim amount payment according on policy coverage, management rules, and reviewing LOG requests.

In order to be successful in this position, you will be required to handle and manage claim enquiries/complaints from policyholder, claimants, intermediaries, hospitals and various other parties.

Skills & experience required

• 2+ years of experience in Life and Health claims assessment and claims management
• Ability to work with tight timelines and under pressure
• Highly organised around multiple priorities & timelines
• Good understanding of the Insurance industry (Life & Health)
• Candidates with Claims experience may apply

Key Responsibilities

· Develop and optimize SEO strategies to increase search engine rankings, including entire website architecture, content, keywords rankings on a regular basis;

· Develop keyword plans through conducting keyword research to generate content ideas and optimize existing content;

· Plan and oversee the entire website architecture, conduct full-scale technical audits and work with tech team to optimize website quality in terms of improving content quality, keyword optimization, and user experience to boost organic search rankings

· Accelerate content production while aligning with target audience and brand voice

· Enhance engagement through the integration of visuals, videos, and infographics on your website

· Execute link building campaigns through the creation and promotion of linkable assets, outreach, and submission-based link building;

· Integrate on-page and off-page SEO (link building) with content marketing, social media marketing, and digital PR initiatives

· Analyze and measure key SEO metrics via related tools and platforms GSC, GA4, SEMrush etc;

· Keep up to date with the latest SEO trends, search algorithm updates, and new SEO tools and best practices.

Skills & Competencies

· 2+ years of experience in SEO related roles, proven results in SEO program is a plus

· Extensive background in digital content writing for various platforms, including blogs, journalism, and copywriting.

· Proven track record of driving engagement and prioritizing content's role in engagement KPIs.

· Proficient in SEO to track content performance and make data-driven improvements using best practices.

· Understanding of search engine algorithms and ranking methods

· Knowledge of keyword research and data mining tools

Position Overview:
As a Care & Advocacy Specialist, the individual will be responsible for case-managing NeuGen families. The primary role will involve assessing the needs of NeuGen beneficiaries, which may include individuals, families, and children, and determining the necessary services to address those needs. They will develop and implement care plans accordingly. Additionally, the Care & Advocacy Specialist may be tasked with evaluating the effectiveness of the care plan and the provided services, ensuring the best possible support for beneficiaries.

Principal Duties and Responsibilities:
1. Conduct case intake, assess clients' needs, and provide appropriate assistance.
2. Offer support and resources to clients, establish strong working relationships with support networks, government agencies, and community resources.
3. Gather and review clients' documents.
4. Inform clients about and refer them to internal programs and services under NeuGen or other relevant agencies for assistance.
5. Monitor and support families in enhancing their resources and coping abilities in dealing with challenges.
6. Participate in case discussions with external agencies.
7. Attend case conferences, providing updates on cases to the Manager of Programmes and Services, Deputy Director, and Executive Director.
8. Carry out regular home visits, phone calls, and messaging with clients.
9. Document case notes accurately and efficiently.
10. Perform any additional duties assigned by superiors to fulfil organizational needs.

Requirements:
1. Bachelor’s degree in Social Work
2. Strong interpersonal communication abilities with individuals and systems at multi-levels
3. Enjoys working on a range of tasks and responsibilities related to direct work and service planning

Desired Skills and Competencies
1. Competencies in Casework, counselling, risk and crisis management, group work facilitation
2. Competencies in working with various formal systems and conduct case conferences
3. Good analytical skills
4. Passion to work with children, youths and their families
5. Commitment to the Code of Social Work Practice standards.
6. Demonstrate sound and updated professional knowledge and skills in social work
7. Relevant experience in working with individuals and families will be an advantage

Responsibilities:

• Implement and set up cloud solutions, ensuring seamless integration.
• Automate cloud operations with infrastructure scripts, contributing to ongoing improvements.
• Conduct Proof of Concepts and demonstrations for specified cloud solutions.
• Manage servers across virtual platforms for optimal performance and security.
• Seize opportunities for large projects across all service offerings.
• Lead virtual teams in designing solutions aligned with customer needs.
• Guide global deal teams through deal shaping, budgeting, planning, and closure.
• Translate customer needs into solutions, promoting comprehensive and cost-effective approaches.
• Drive revenue growth through acquiring new accounts and identifying upselling opportunities.
• Contribute to strategic reviews for decision-making and future planning.
• Explore alternative options and new technologies to support continuous improvement.

The ideal candidate:

•  Degree in Computer Science or equivalent
•  Certifications: TOGAF, Microsoft Azure, ITIL, VMware, AWS.
•  Expertise in Hybrid Cloud, Virtualization, Security, ERP.

About The Role:

KeyStart is a home ownership programme supporting families with children living in rental communities who aspire to own homes. We hope to transform the lives of families with children through stable, adequate, and conducive housing; by providing financial support, housing case work support, and transitional support to families as we journey with them towards home ownership.

We are growing our team, and we are looking for passionate individuals who identify with our mission and cause and are willing to commit to this journey with our community members. The Senior Home Ownership Specialist, under the supervision of the Head of Department (Home Ownership), is a key member of the Home Ownership team. He/She will assist in the management of the Home Ownership team, as well as in mentoring and supervising the Junior Home Ownership Specialists. In addition, as a Senior Home Ownership Specialist, he/she will need to support families in various meaningful ways along their home ownership journey.

• Direct work: build strong and supportive relationships with families who are on the KeyStart programme through consistent engagements; provide housing guidance to support families in overcoming their barriers and difficulties faced to achieve home ownership; and advocate together with families to key stakeholders so that they can access the resources they need to overcome systemic barriers that families face in their home ownership journey.
• Indirect work: you will have the opportunity to be involved in programme and service design, programme administration, stakeholder management, research, and impact evaluation. You will be required to provide support to the KeyStart team to plan and execute the KeyStart programme.

Job Responsibilities:

1. Programme Development and Implementation: Assist in the development and enhancement of the Keystart program to address the needs of target beneficiaries and support the implementation of the program. Assist in the development and review of department structures, processes, and related policies in conjunction with the leadership.
2. Home Ownership Assessment and Guidance: Conduct comprehensive assessments of families’ home ownership needs and challenges, considering factors such as affordability, suitability, and eligibility. Provide home ownership-related guidance and education to empower families with the knowledge and skills to achieve home ownership.
3. Home Ownership Casework: Provide individualized casework services to families, including developing action plans, setting goals, and monitoring progress towards achieving home ownership. This includes supporting families through the renovation of their new homes under our Basic Habitation Programme.
4. Partnerships & Stakeholder Management: Cultivate and maintain relationships with government agencies, community partners, and other strategic partners to foster collaboration, resource sharing, and advocacy. Connect families with relevant resources, government assistance programs, and community support service, and work closely with partners, to address the needs of families to enable poverty transformation.
5. Advocacy: Advocating with families to key stakeholders including government agencies, or to be supported under our internal KeyStart grants. This includes being knowledgeable about our public housing system and policies, and the determination to find ways to overcome systemic barriers that families face in their home ownership journey.
6. Data Management: Maintain accurate and confidential family records, documenting progress, interventions, and outcomes.
7. Research, Evaluation, and Development: Prepare reports on programme activities, outcomes, and recommendations for program improvement. Pursue practice research to strengthen the department’s evidence-based practices.
8. Supervision and Training: The Senior Home Ownership Specialist is required to conduct relevant in-house training for internal staff and external practitioners or volunteers and provide practice supervision (both individual and group based) to Junior Home Ownership Specialists. He/She will plan and implement professional learning and group supervision for the team and assist in building the team towards fulfilling professional growth and development. He/She will ensure work processes are in alignment with the department’s SOPs and policies.

Job Purpose:

This position reports directly to the Group Head Office, Sime Darby Holdings Berhad. The Workday Specialist position is responsible for Workday development for the company. The modules supported include Recruiting, Core HCM, Compensation, Absence and others. You are an adaptable professional who can turn broad, ambiguous business questions into scalable solutions.

Job Responsibilities:

• Perform requirement gathering, functional and technical design, development, testing, deployment.
• Build, quality assure and maintain HR system functionality to meet business requirements, which includes configuration of Workday and other systems integration.
• Create functional and technical systems documentation.
• Work cross-functionally to understand issues/deficiencies in existing processes, design innovative integration solutions, execute implementation in Workday, and ensure requirements are met while maintaining data integrity and security.
• Create report and dashboard solutions within Workday and partner with HR and key stakeholders to optimize existing reports.

Job Requirements:

• Minimum of 3 years' experience of Workday Implementation experience preferably with an implementation partner.
• Experience with Workday functional areas such as Core HCM, Recruitment, Absence, Compensation. Experience on Learning and Prism is a plus.
• Excellent organizational skills, able to multi-task and set priorities.
• Strong trait in people management and coordination work including processes on policies and documentations.
• Good communication and presentation skills.
• Agile and ability to adapt to the constants change through innovation.

Interested applicant can apply here:

https://simedarby.wd3.myworkdayjobs.com/SImeDarbyCareerSite/job/Malaysia--Selangor--Menara-Sime-Darby-B196/Manager--Workday-Specialist_JR107458