At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.

Job responsibilities

• Acquire a strong working knowledge of the organisation’s programmes, services and processes.
• Ability to deliver a professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
• Support cross selling activities to existing customers.
• Develop professional rapport with customers and build brand loyalty.
• Ensure that queue management is being practiced at the front desk.
• Assist with crowd management during the peak periods.
• To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
• Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate

• Possesses at least a Diploma.
• Required to work shift hours and on weekends (3 weekdays and 2 weekends).
• Strong proficiency in written and spoken English.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are most preferred.
• Able to work in a fast-paced environment.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Good team player, possesses the ability to work with minimal supervision.
• Positive, extroverted and outgoing personality.
• Well-groomed with a professional disposition.

Expect the best for the best

• An attractive remuneration package
• Attractive staff benefits and perks
• Company-wide welfare and employee engagement initiatives

Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.

• Receive and welcome the visitors with a polite and cheerful disposition
• Register and enroll visitors facial recognition efficiently and accurately
• Provide efficient queue management and crowd control where needed
• Protect and maintain accurate and updated visitor records according to PDPA requirements
• Key management including issue, return and accounting for all keys on a daily basis
• Able to multitask and to work fast
• Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
• Monitor attendance and prepare report as needed.
• Comply and adhere to SOPs, policies, guidelines and processes
• Flexibility to change roster should there be a need to.
• Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
• To participate in digitisation exercises, organising files and documents as necessary
• 
  
• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage

Time and Work Location - 9.30am to 7pm at Depot Road

Front Desk Responsibilities:

• Provide courteous and professional frontline customer service for the counselling centre.
• Manage appointments, including scheduling, sending reminders, and ensuring room bookings are accurate.
• Serve as the primary point of contact for clients and therapists, addressing inquiries and concerns promptly and professionally.
• Provide clients with information about services, pricing, and policies.
• Ensure the room is prepared before each session, including refreshments, and maintain the cleanliness and neatness of the centre.
• Collect payments and send the necessary information to the finance department.
• Uphold confidentiality of both client and therapist information.
• Perform any other ad-hoc duties as assigned.

Administrative Responsibilities:

• Maintain and upkeep the office space, ensuring everything is in order.
• Handle email and phone inquiries, forwarding them to the relevant person in charge.
• Oversee procurement of office supplies and items.
• Assist with and participate in event preparation.
• Perform any other ad-hoc duties as assigned.

Requirements and skills

• Proven work experience as a receptionist, front office representative or similar role Customer service of at least 2 years , Previous experience in a similar role, particularly in a counselling, clinic or mental health setting.
• Proficiency in Microsoft Office
• Professional attitude and appearance
• Good verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent customer service skills

• Maintain kitchen cleanliness and uphold hygiene standards.
• Wash kitchen equipment and assist in equipment replacement as required.
• Keep stewarding area clean and organized.
• Aid in weighing and mixing sourdough bread doughs.
• Clean and arrange bread bannetons.
• Manage inventory of packaging materials and assist in box folding.
• Assist in packing finished products.
• Clean ovens and kitchen equipment.
• Assist in garnishing pies and preparing flatbread sandwiches.

Requirements:

• Must have a hardworking attitude and be keen to learn the craft of sourdough baking.
• We are willing to teach if you are willing to learn and contribute.
• 8-hour shifts.
• Fridays to Sundays.
• Must work at least 2 out of the 3 days.

Job Purpose

To provide end users support for all IT related matters

The Job

· Provide technical analysis and assistance to support and resolve IT equipments e.g. desktop, laptop, printer, etc and application problems

· Take ownership for incidents and service requests that are being escalated by updating, follow up and resolving the tickets within agreed Service Level Agreement (SLA) timelines

· Support basic network related and server system issues

· Assures the quality of fixes and patches & apply patches and upgrades accordingly upon assignment

· Update call center on the ticket status and ensuring the tickets are resolved within agreed SLA timeline

· Develop workaround and fixes for new incidents

· Perform daily, weekly or monthly reporting including adhoc.

· Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks

· Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

· Highlight any potential concerns /risks and proactively shares best risk management practices

Our Requirements

· Min Degree/Diploma in any related IT Field

· Experience in Service Management process and procedure is a plus

· Fast Learner

· Able to demonstrate good understanding of tasks given

· Work on alternate weekends to provide support

· Proven ability to multitask and maintain a positive attitude when under pressure

· High level of integrity and takes accountability of work

· Good verbal communication skills

· Good attitude and team player

· Takes initiative to improve current state of things and adaptable to embrace new changes.

· Proficiency with Window 10,11 administration

· High level of integrity, take accountability of work and good attitude over teamwork

· Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

• To provide onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
• Hardware support: Technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
• Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
• IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
• Enhanced support for VIP users
• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
• Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
• Asset management support for end user devices by following defined processes
• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
• Onsite support for events such as trade shows or special meetings
• Regular checks for IT Room devices and Meeting Room equipment when required
• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Job Requirements

• Diploma / Nitec in Information Technology, Computer Engineering, Electronics or related field
• 2 to 3 years of desktop support experience in Corporate environment
• 5 days work at Raffles Quay
• MNC work environment
• Salary $2700 - $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Enjoy working in a customer-facing position while supporting the operations of a learning centre?

Look no further as AGrader Learning Centre @ Whitesands wants YOU!

Do send us your resume if you are able to...

• Work on weekdays 230pm to 930pm
• Commit for at least 2 days in a week
• Have experience in customer-facing position is an advantage though not a must
• Training will be provided
• Students are welcome!

Do email us at [email protected] if you are interested!

• $2,300
• 4 days shift (12hours per shift - 7am to 7pm / 7pm to 7am)
• 10 offdays per month
• Full time / Permanent
• Little India, SIngapore

Job Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Title: Front Desk/Receptionist

Job Overview:

The Front Desk is the face of our studio and core to our client service! This role is crucial in creating a welcoming atmosphere, providing excellent customer service, and maintaining an organized and efficient front desk operation. We welcome candidates who are great team players and have a flair in customer service.

Responsibilities and Duties:

• Client service and relationship maintenance: Meet and greet clients, enhancing clients experience and maintaining brand image.
• Scheduling and managing appointments: Coordinate class schedules, private solo and duet sessions to ensure a smooth and organized timetable for clients and instructors.
• Client registration, onboarding and data management: Maintain an updated client database, including contact information, medical history, waivers, and consent forms. Guide new clients through the registration process, explain studio policies, and answer any questions they may have.
• Billing and payments: Handle client payments, process invoices, track accounts receivable, and manage any billing inquiries.
• Inventory management: Monitor and restock Pilates equipment, props, and other studio supplies as needed.
• Answering phone calls/texts and emails: Respond to inquiries, provide information about classes and services, and address any client concerns or questions.
• Studio maintenance and health and safety compliance: Ensure the studio is clean, organized, and well-maintained, including equipment maintenance and repairs. Adhere to health regulations, and promote COVID-19 safety protocols if necessary.
• Staff communication and coordination: Ensure daily duties and follow ups are done seamlessly.
• Attendance tracking: Monitor class attendance and manage late cancellations and no-shows according to studio policies.
• Event coordination: Assist in organizing workshops, special events, and promotions to enhance client engagement and attract new participants.
• Studio policies and procedures: Adherence to studio policies and SOPs, ensure all policies are well-communicated and followed by both clients and staff.
• Sales and retail management: Handle sales of merchandise and products available in the studio
• Miscellaneous administrative tasks: Assist with any other administrative duties necessary for the smooth operation of the studio.

Qualifications:

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Basic understanding of computer and point of sale systems.
• Ability to multitask and stay organized in a fast-paced environment.
• CPR/AED certification is a plus.

Work Hours:

• Must be willing to work flexible hours, including early mornings, evenings, weekends, and holidays.

Compensation:

• Competitive hourly wage/salary ($10-12 per hour for part timer, $2000-$2500 for full time)
• Benefits package (if applicable).

Enjoy working with children and be a team player of an education centre?

Learning Impact Learning Centre @ Heartbeat Bedok is looking for part-time Front-desk Customer Service Officers to join us!

Poly and Universities students are welcome to apply!

Job Responsibilities

• Prepare worksheets for teachers and students
• Attend to walk-in customers and enquiries
• Promote our classes to potential customers
• Invoicing duties
• Assist in day-to-day operations of a tuition centre

Pre-requisities

• Able to speak and write well in English
• Know how to work with Google Drive, Sheets, Slides etc
• Able to communicate well via whatsapp
• Able to commit for at least 3 days in a week

Salary

• $10/hour on weekdays
• $12/hour on weekends

Location

Heartbeat @ Bedok

Working Hours

Tuesday to Friday 230pm to 9pm

Saturday and Sunday 9am to 6pm

Interested applicants, please whatsapp us at 8083 1599

Implementation of Marine Service Policies, MTP & related Initiatives

Close to Market Activities (CTMA)

· Plan & schedule service activities to support distributors activities

· Develop planning strategies for service activities & implement PDCA cycle for improvements

· Collection of market data and information through regular market visits

· Analyze market feedback and share report to both local office and headquarters

Product Quality

· Investigate and analyze product quality issues in market and feedback to headquaters

· Educate and guide distributors to submit Technical Market Information

· Coordinate factory campaign

· Coordinate & support sample part collection from market

· Respond to distributors’ queries for product quality issues

Technical Academy

· Accelerate the expansion of YTA activities

· Support distributors in E-Learning using Learning Management System

· Support distributors in their local YTA training

· Conduct YTA education for distributors and local internal staff

· New model launch and introduction support while on special training for such prospective

Warranty, product registration & BPS Scan

· Manage & monitor distributors warranty and product registration

· Achieve headquarter set targets for warranty and product registration and BPS scan

· Prepare monthly data for warranty & product registration

Budget Management

· Prepare annual budget

· Monitor & manage budget for Service Group

Others

· Prepare monthly report to Company Management

· Prepare and attend Monthly Managers Meeting (MMM)

· Any other duties as assigned by the Company

Job Info:

• 3 shift patterns (dependent on locations):
  A shift: 7.30am to 5pm / 7am to 4.30pm
  B shift: 1 to 10.30pm / 1.30pm to 11pm
  C shift: 10pm to 7.30am / 10.30pm to 8am / 11pm to 8.30am
• Working Hours: Rotational shifts
• Location: Sentosa; Monorail pass will be provided

Key Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guest’s request.
• Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow-up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, and emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities, functions, major city attractions, and events; provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chan He Guang | EA Personnel No.: R23117560

Job Details;

• Basic Up To: $3700
• 5 working days
• 3 shift patterns (dependent on locations):
  A shift: 7.30am to 5pm / 7am to 4.30pm
  B shift: 1 to 10.30pm / 1.30pm to 11pm
  C shift: 10pm to 7.30am / 10.30pm to 8am / 11pm to 8.30am
• Location: Central Region or Sentosa Island

Job Descriptions:

• Supervise all Front Office sections and other hotel operational departments.
• Manage reception, cashier, telephone, reservation, and baggage services within the Front Office. Monitor junior staff's behavior and performance for a positive guest experience.
• Handle security-related tasks, such as directing guests in case of incidents and addressing undesirable behavior or individuals in coordination with security.
• Optimize room usage to increase revenue by closely monitoring room inventory.
• Ensure guests receive prompt, courteous service and manage guest check-in/check-out processes.
• Maintain an appropriate cash float and authorize rate changes, paid-outs, cash advances, and check acceptance following established procedures and credit policies.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

1,Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level 4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

About Us: ​

Freedom is a Japan-based SAP Business Consulting and Integration firm with a strong track record across various industries. As a five-time SAP award winner and a gold partner, we have demonstrated expertise in SAP Grow, Rise, Move, and BTP capabilities, complemented by fully integrated Signavio solutions. A global team that began 9 years back in 2016 with of over 200 SMEs and a rapidly expanding SAP Centre of Excellence in Bangalore, India we operate in 6 global markets with regional transformation offices Japan, Asia, Australia, India and USA.​

Key Responsibilities:

• Identify and engage new business prospects within the ERP sector.
• Promote and sell our SAP staffing services to new and existing clients.
• Develop and maintain strong client relationships to foster repeat business and referrals.
• Understand customer needs and to provide appropriate solutions and approach
• Achieve and exceed individual targets

Qualifications:

• At least 5 year of experience in SAP sales, with a focus on SAP staffing
• Should have deep working experience with Singapore based clients
• Should have proven experience in Staffing industry
• Proven ability to meet or exceed sales targets.

Key Skills & Competencies:

• Strong understanding of ERP systems, preferably SAP
• Familiar with multiple of the following domains (Accounts / Purchasing / Sales / Inventory / Manufacturing)
• Excellent communication, presentation, and negotiation skills.
• Ability to build and maintain strong relationships with clients and internal teams.
• Strong organisational and time management skills, with the ability to manage multiple opportunities simultaneously.

Job Responsibilities - Maintenance

• Perform maintenance and repair work
• Requires to perform standby duties in the nights/ weekends/ public holiday about 4-6 times a month. Will be paid standby allowance.

Job Responsibilities - Field Technical & Special Repair Dept

• Responsible to perform daily repair works
• To carry out all necessary repair works as well as other duties as and when required
• Maintain good rapport and relationship with the team and clients
• Any repair works which require overtime to complete, must seek consent from the engineer

Job Requirements

• Candidates should possess NITEC/ Higher NITEC in Vertical Transportation / Mechanical / Electrical / Mechatronic, or other relevant technical qualifications.
• Preferably possess own transport.
• Only Singaporean need to apply.