ABOUT US

DARKHORSE is an integrated creative agency with offices in Sydney, Auckland and Singapore.
We have been part of the Project Worldwide Family for four years and serve up award-winning campaigns across strategy, creative, PR, digital, social and experiential. Together, our expertise and experience enables us to deliver integrated campaigns to clients who want work that moves their brand and business forward with purpose.

This position is for work that sits within the DARKHORSE Brand in Singapore..

DARKHORSE supports a culture of diversity and inclusion in all that we do. We’re an equal opportunity employer and are committed to the principle of equal opportunity for all. If you’re smart and good at what you do, let’s work together.

IN BRIEF

The Account Manager will:

• Be responsible for the management of a portfolio of client accounts, ensuring that their deliverables are met and that they are receiving exceptional service from the agency.
• Collaborate with clients to understand their goals, target audience, brand voice, and overall marketing objectives.
• Develop and present to clients, aligning with their business objectives and industry best practices then work with the delivery team to execute these plans.
• Work to build and maintain strong, positive relationships with clients and other stakeholders, including internal team members and external partners.
• Be responsible for the management of the campaign deliverables for client briefs and the management and leadership of the delivery team.
• Define and track key performance indicators (KPIs) for campaigns, analyzing data to measure the effectiveness and success of strategies. Have the ability to make informed decisions/changes.
• Foster respect from subordinates, peers, management and clients alike through thought leadership, creativity, industry knowledge and best practice.
• Be responsible for managing project budgets, ensuring that projects are delivered on budget and that invoices are sent out in a timely manner.

PROFESSIONAL EXPERIENCE

Capabilities & Experience

• Minimum five (5) years’ experience in an account management role with a strong understanding of conflict resolution and team management
• Extensive experience in client relations and management
• An outstanding creative eye with an unwavering ability to champion the creative process
• Analytical mindset with the ability to interpret data and provide actionable insights.
• A decisive mind and process / approach
• Excellent attention to detail
• Excellent client relations and knowledge

RESPONSIBILITIES

New Business / Growth

• Provide proactive creative proposals to existing clients to maximise on growth opportunities
• Support on New Business proposals & pitches if engaged as part of the pitch team

Relationship Management

Client

• Proven outstanding client relationship management, from junior staff through to executive level stakeholders through clear, consistent and concise written and verbal communication, presentations, chairing of client meetings, and the initiation of social activities and client entertaining
• Possess a sound knowledge of the client contract and account details
• Gatekeeper of information on the account: brand guidelines, products, market segment data and research
• Maintain a depth of knowledge on cultural and business affairs which supports the role of client adviser

Suppliers

• Initiation, development and ongoing relationship management of suppliers across all categories and disciplines to foster trust, goodwill and outstanding levels of quality and delivery whilst maintaining cost efficiencies and driving value

Internal

• Managing positive and collaborative inter-departmental relationships with other agency departments and Senior Leadership Team through planning, communication, direction, reporting and business intelligence

Mentorship and Guidance

• Management of junior team members through positive and exemplary leadership
• Guidance on best practice to junior team members through regular meetings by providing thought leadership, creative influencing and direction, logistical and technical advice and quality control on all of the team’s outputs.

Communication

• Mandate and maintain outstanding quality of all project documentation and administration from the team and ensure the timely dissemination to all relevant stakeholders
• Conduct regular WIP meetings with internal and external teams and clients to enable effective project planning
• Effective risk management though the identification, communication and escalation to mitigate negative outcomes
• Ensure agency-wide communications on project and team developments are maintained via weekly agency WIP meetings and other ad-hoc meetings as required

Creative Development & Championship

• Lead the development of all projects and proposals under your guidance with the delivery team, creative and strategy teams and any external third party suppliers as required and ensure creative output is of a high standard
• Demonstrate creative leadership through idea generation, cultural awareness, collaborative creative development meetings and creative direction throughout the proposal / reverse brief process

Process

• Ensure compliance and championship of internal DARKHORSE processes with internal and external stakeholders

Financial Accountability

• Thorough budget scoping to ensure all project requirements are accurately scoped with the appropriate level of detail and standard profit margins are established
• Provide consistent and accurate budget and hours reporting to the client on a regular basis to ensure cost changes are accurately tracked and Gross Profit Margin’s are maintained and increased throughout the project lifecycle
• Ensure all project budgets maintain a minimum Gross Profit Margin, as determined by the business
• Ensure thorough and accurate budget reconciliations are completed for all projects within 30 days post project/campaign/event
• Client invoicing and cash flow management on all projects to ensure projects are always in positive cash flow

We are seeking an experienced Tender Manager with strong expertise in electrical engineering and tender management. The successful candidate will be responsible for managing the entire tender process, including reading and interpreting project specifications, preparing Bills of Quantities (BOQ), and ensuring alignment with contract requirements. The ideal candidate should have extensive experience in HT LV, ELV, and knowledge in ACMV/Fire systems, with the ability to work under pressure to meet deadlines.

Key Responsibilities:

• Read and thoroughly understand project specifications and contract requirements.
• Study and interpret technical drawings and design documents, ensuring clear understanding of all technical aspects.
• Prepare and manage the complete tender process from initial inquiry to submission.
• Develop a comprehensive list of the scope of works, major equipment, and materials required for the project.
• Accurately prepare Bills of Quantities (BOQ) for tender submissions, including major equipment and material requirements.
• Conduct cost estimations for all project components and ensure competitive and accurate pricing.
• Liaise with suppliers and sub-contractors to obtain pricing for tender preparation.
• Review tender documents to ensure compliance with the technical specifications, contract requirements, and industry standards.
• Identify and address any discrepancies or inconsistencies in the tender documents.
• Ensure that all tender submissions meet the requirements of the client and are completed within the specified deadlines.
• Work closely with the project teams to coordinate tender-related activities.
• Collaborate with design, engineering, and procurement teams to ensure accuracy and completeness of the tender.
• Communicate with clients, contractors, and other stakeholders throughout the tender process.
• Leverage knowledge in HT LV, ELV systems, and experience with ACMV/Fire systems for effective tender management.
• Provide technical input and recommendations based on electrical engineering experience and project requirements.
• Lead and guide the tender team, ensuring all tasks are completed efficiently and accurately.
• Manage the tender process in a timely manner, meeting submission deadlines even under tight schedules.

Qualifications:

• Degree in Electrical Engineering or a related field.
• Minimum of 5 years of relevant experience in tender management with a focus on electrical systems.
• Proven experience in HT LV, ELV systems, and knowledge in ACMV/Fire systems.
• Strong technical interpretation skills for reading and understanding drawings and specifications.
• Proficiency in preparing Bills of Quantities (BOQ) and cost estimations.
• Excellent organizational and project management skills.

If you are keen to join our dynamic team, please submit your resume in either Word or PDF format to [email protected]. In your application, kindly include the following details:

• Current Salary
• Expected Salary
• Availability
• Reason for Leaving

We appreciate your interest in this opportunity. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355).

• Oversee the entire project execution process from design to TOP, including commercial quotations and negotiations, engineering and design management, procurement, construction management, and commissioning.
• Develop detailed project execution plans, including project timelines, procurement strategies, construction management plans, and safety policies.
• Plan and manage permits related to Singapore authorities, such as building plan approvals and TOP.
• Organize project meetings and provide status updates on progress, quality, budget, etc.
• Lead the team in managing QP, PE, material vendors, subcontractors, and others.
• Coordinate with authorities for inspections and related activities.
• Collaborate with owners to address major issues that could impact project schedules and costs.
• Perform other tasks as directed by the project director or senior management.

Requirement:

• Bachelor's degree or higher in architecture, mechanical engineering, or related fields.
• Minimum of 8 years of experience in EPCM project management in Singapore, with at least 3 years in the pharmaceutical industry.
• Strong project management expertise, excellent communication skills, and a high level of execution efficiency.

For interested applicants, kindly send your resume in Word/PDF format, including the following information:

1. Current Salary
2. Expected Salary
3. Availability
4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified
By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Country Finance Manager (FP&A+Controllership)

Our client is a leading Global MNC in the service industry with their regional HQ in Singapore.

This role will manage the finance, accounting and other areas as highlighted below and report into the regional finance director based in Singapore.

You should have strong controllership, fp&a business partnering and people management experience.

Key Responsibilities and Deliverables:

• Manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources.
• Oversee the financial management, accounting and reporting in the country, including implementation of finance frameworks, policies and processes in accordance with local/international accounting standards.
• Strategically plan and monitor the annual financial budget, capital expenditures, liquidity, funding, etc. to ensure optimal working capital and minimization of financial risks.
• Monitor financial performance against strategic goals by providing financial forecasts, reviews and analyses.
• Address forecast deviations and potential financial challenges (e.g. cash flows, debt levels, etc.)
• Oversee the implementation of risk management, compliance, limits of authority and internal control practices to ensure safeguarding of cash and physical assets and minimizing financial liabilities.
• Ensure corporate directives on limits of authority, budgeted costs and cost control initiatives are implemented and adhered to.
• Formulate investment strategies, hedging policies and cash management practices (including optimal transaction banking infrastructure) to maximize yields, cost savings and efficiencies.
• Drive continuous improvements in accounting, reporting and internal control processes/systems to improve value given to stakeholders.
• Partner with and support the Country Senior Leadership Team on all matters related to finance, corporate initiatives/projects and cross-Business Unit activities.
• Present the consolidated financial reports and analyses to key stakeholders for decision making, with recommendations on accounting treatment.
• Manage annual target setting process within local business.

Leadership:

• Drive and lead diversity and an inclusive culture, where people feel safe and empowered.
• Create and encourage a delivery-focused organization.
• Develop team members by managing performance, setting goals, providing ongoing training, and maintaining strong employee relationships.

Minimum Qualifications, Experience and KSA:

• Degree or professional qualification in Accounting/Finance or a related discipline
• CPA preferred.
• At least 10 years’ relevant experience, with minimum 3 years’ management experience
• Relevant exposure to local and global retail environment and a proven track record of managing people, operations, and clients.

MANAGEMENT INFORMATION SYSTEMS MANAGER will manages and protects our company data and information. MIS MANAGER will create and maintain the databases on our company to collect and store data from clients, employees and business records. will be ensuring the information is secure and accessible. MIS MANAGER will also introduce new programs, handle cyber security, meet the company's technological needs and oversee the daily functioning of the MIS. Will provide managers with the necessary information to make decisions about company operations will gathers data from various sources and processes it to provide information tailored to the managers' and their staff's needs.

Specific Responsibilities:

1. Develop and maintain a MIS plan, including budget needs, operational requirements and schedules.

2. Formulate and overseeing the implementation of a company's MIS policies to protect data

3. Formulate and oversee the implementation of a company's MIS policies to protect data

4. Identifying and introducing process improvements to increase MIS efficiency

5. Have a extensive knowledge of an organisation's business and MIS requirements

6. Will be planning and oversee hardware and software installations

7. perform regular servicing and maintenance of a company's MIS system to ensure it is safe and efficient

8. analys MIS data to spot and mitigate patterns or trends that can cause unplanned downtimes or outages.

Technical Skills and Competencies:

1. DATABASE KNOWLEDGE

2. CYBER SECURITY AWARENESS

3. PROJECT MANAGEMENT SKILLS

4. PROBLEM-SOLVING SKILLS

5. REGULATORY COMPLIANCE

6. COMMUNICATION SKILLS

Duration of Traineeship/Attachment Offered - 6 months

Mature Mid Career Individuals - $3,800

This Position is open for mid career individuals (Mature, 40 years and above).

Mid Crareer individuals from any qualifications level can apply.

ANS EMPLOYMENT Pte. Ltd.

Singapore

SGD 2,500 - SGD 3,500

Job Description

Responsibilities

• Meet monthly sales target
• Manage enquiries
• Handle documents and applications
• Conduct and arrange interviews for clients
• Provide after sales support

Requirements

• CEI certification required
• Related experience in the industry is an advantage
• Sales oriented
• Good communication skills

Why Join Us:

• 5 days work week
• Attractive basic salary
• Commission + Incentives

Come join us to express your Andaz as Event Planning Assistant Manager if the following describes you.

You are a passionate yet patient individual who enjoys creating memorable experiences for your event clients. You believe that the sky is the limit and always strive to go the extra mile for customer satisfaction. You welcome challenges with open arms and excels in communicating with different teams.

Your Profile

• Minimum 3 years of recent work experience in Event Planning within the hotel or events industry.
• Computer literacy in MS Office and Outlook is a must. Prior knowledge of any CRM system, e.g. Opera, Delphi, will be an asset.
• Keen eye for details; creative problem-solving attitude; strong time management; and adaptable interpersonal skills.
• A relevant degree in Hospitality or Tourism Management will be ideal.

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **

Koelnmesse, founded in Cologne, Germany, is one of the world's largest trade fair companies since 1924. With over 80 annual international trade fairs and conferences organized worldwide, Koelnmesse is the leading trade fair organizer across the following sectors: Food and Food Technology; Technology, Digital Media and Entertainment; Health, Lifestyle and Facilities and more. Koelnmesse Pte Ltd, established in Singapore since 2002, is one of the key subsidiaries managing the trade fairs and conferences in the Asia-Pacific region.

Essential Roles and Responsibilities:

Payroll Management:

• Process payroll accurately and on time for all employees in Singapore, Taiwan and Hong Kong.
• Ensure compliance with payroll regulations and company policies.

Standardization of HR Practices:

• Assist to develop and implement standardized HR policies and practices across various countries.
• Ensure that local laws and cultural nuances are considered while maintaining global consistency.

Recruitment:

• Collaborate with hiring managers in various countries and help in the recruitment process.

Performance Management:

• Support performance appraisal processes and provide guidance to managers.

Others:

• Help to organize social events, team buildings, trainings, townhalls, etc.
• Some administrative work

Requirements:

• Bachelor’s degree in Human Resources, or a related field.
• 5 years working experience in human resources, payroll experience is a must.
• Strong knowledge of HR practices, employment laws, and payroll regulations.
• Ability to clearly convey information, both verbally and in writing.
• Excellent interpersonal skills, able to build relationships and interact with employees at all levels and in various countries.
• Strong ability to manage multiple tasks and projects efficiently.
• Precision and confidentiality in handling employee records, payroll, and compliance matters.
• Positive attitude and interest in the exhibition industry.

Job Responsibilities

• Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising;
• Train and motivate the team to deliver service excellence.
• Make sure all guest requests and queries are responded to promptly and effectively and be available to assist on duty in the hotel;
• Maintain presence in the lobby, setting an example to team members for guest service.
• Maintain leave plans, monitor and control the department.
• Coordinate with the Housekeeping department to ensure that cleaning is followed up and procedures are maintained.
• Prepare annual budget.
• Control and review expenses monthly.
• Ensure the new join team members have all relevant information upon commencing employment and receive relevant training.
• Carry out annual appraisals with all team members and identify individual training needs per hotel guidelines.
• Work closely with the Revenue and Sales Department to maximize revenue, room inventory control and drive upsell.
• Co-ordinate with the various departments to deliver quality stay experience for guests.
• Train and develop the Front Office staff;

REQUIREMENTS

• Diploma/Degree in any discipline.
• Min 2 years of similar experience or 4 years as Assistant Front Office Manager in the hospitality industry.
• Knowledge of Opera-cloud system.
• Competent in MS Words & Excel applications.
• Strong leadership, organisational and decision-making skills.
• A positive and people-oriented person
• Able to multi-task and detail-oriented communication
• Good interpersonal and communication skills

**We regret to inform that only shortlisted candidates will be notified. **

We’re on a mission to make financial services accessible and effortless for SMEs. As one of Singapore’s latest digital wholesale banks fully regulated by MAS, we’re committed to continuous innovation to bring about simpler, safer and more rewarding financial services. #bringingaboutwhatsnext

Job Description

• Report to the Internal Audit Lead, assist in establishing risk-driven audit plan based on regulations and business objectives;
• Independently identify and evaluate risks and internal controls of auditable subject, based on understanding of local regulatory requirement, the company's strategies and business objectives and prepare audit reports that meet internal and local regulatory requirements;
• Responsible for communicating with management of problems discovered, providing effective and efficient action plans, driving and overseeing relevant remediation and validating the implementation of the remediations;
• Able to coach junior staff to perform audit projects;
• Able to establish continuous monitoring models to improve the efficiency of audit projects; and able to proactively identify and report significant risk exposures and control issues to the Internal Audit Lead during continuous monitoring process;
• Conduct ad-hoc review at the request of the Internal Audit Lead, as appropriate.

Requirements

• Bachelor’s degree or above;
• At least 7 years' experience in internal/external audit or risk management related work. Risk management related audit and working experience in Big Four, financial sectors would be preferred;
• Understanding of regulatory requirements within MAS and relevant laws and regulations;
• Data analytical capabilities, able to use SQL or equivalent data analysis tool would be preferred;
• Familiar with COSO, Holder of CIA, CPA or similar certificates would be preferred;
• Highly energized and positive, adapt to changes, be creative and able to quickly learn and understand innovative financial business. Have Fintech thinking and well-developed communication skills, and be able to communicate well with business side.

Business Development Manager

Working Location: 80 Marine Parade Road, #12-02 Parkway Parade, 449269

Working hours: Mon-Fri 8:30 am to 6:00 pm

Description:

As a Hunter Sales Executive / Business Development Executive, you will be responsible for driving new business opportunities and expanding our client base. You will focus on identifying and closing new business deals, establishing strong relationships with potential clients, and achieving sales targets. This role requires a proactive and self-motivated individual who thrives in a fast-paced and competitive environment.

Key Responsibilities:

• Identify and target new business opportunities through research, networking, and prospecting.
• Develop and maintain a robust pipeline of potential clients.
• Conduct sales presentations and product demonstrations to potential clients.
• Negotiate and close sales deals to meet or exceed sales targets.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Collaborate with internal teams to ensure seamless onboarding and delivery of products/services to new clients.
• Stay updated on industry trends, market conditions, and competitor activities.
• Prepare and deliver accurate sales reports, forecasts, and market analysis to management.

Requirements:

• Diploma and above in Business Management, or in a relevant discipline.
• Minimum 2 years of experience in a similar position.
• Proven track record of success in a sales role (With an existing client base), preferably within the freight forwarding / customs brokerage industry.
• Proficiency in using CRM software and other sales tools.
• Willingness to travel as needed.
• Added advantage of familiarity with Ocean, Air, Contract Logistics.
• Salary package will be commensurate based on experience and skill set (Basic & Commission).
• Based on experience, the ideal candidate may be considered for a higher position.

As our Assistant Manager, you will assist the Senior Roadshow Manager in managing the team of promoters and to lead by example, inspiring and guiding the team to deliver outstanding service and achieve sales targets. You will also be responsible for prospecting potential clients.

Responsibilities

• To reach out and engage the general public
• Lead and motivate team to drive delivery of consistent high standards of performance and behavior
• Consult with prospect and convert possible leads into businesses
• Pursue sales opportunities and close the deals effectively to meet target set by the Company
• Be a positive representative of the company and its brand by conducting all activities with professionalism and integrity
• Training and onboarding of new Roadshow promoters
• Planning of work schedule for the team
• Liaise with vendors
• Any other ad-hoc duties assigned

Requirements:

• Minimum 3 years of relevant experience with supervisory & management experience
• Proven ability to engage and handle customers’ queries
• Basic PC knowledge
• Strong communication and interpersonal skills
• Outgoing and friendly personality
• A great team player

Excellent opportunity to join a well-reputed international financial institution that is looking to hire a Senior Regulatory Compliance Manager for its APAC Compliance team. This is an expansion headcount and since the organisation is aggressively growing there will be opportunity for professional growth. This can be a team lead or an individual contributor role depending on the candidates preference and skill sets.

Job Responsibilities:

• Provide business and regulatory compliance advice and guidance to business units and senior management
• Update policies, procedures and controls to meet regulatory requirements of MAS.
• Supervise licensing, regulatory change management, complaints handling, compliance monitoring, conflict of interests management, cross-border marketing, market abuse, outsourcing, training and management reporting
• Advising on business expansion, innovative products, customer transactions and regulatory issues in APAC i.e. Singapore and Hongkong
• Perform compliance risk assessment and ensure effective measures are in place to identify, assess and mitigate risks
• Assist in audits, investigations and responding to queries from regulators and exchanges
• Participate in strategic projects to upgrade digital platforms

The Successful Applicant:

• Minimum 10 years of experience in regulatory compliance in financial services or regulatory environment
• Work experience in audit firms, banks, brokerages or financial services firms
• Professional certification in compliance is advantageous
• 
  

Please reach out to Suhani Malhotra at [email protected] for a confidential discussion.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No : 23S2077

Registration No : R1770166

The Junior Sous Chef is responsible for the supervision of the overall kitchen’s operation and for achieving and maintaining the highest standards of food quality and guest satisfaction. Main responsibilities include, but not limited to, quality, training and development of team members.

Primary Responsibilities

Food quality

• Monitors food quality and consistency to ensure that the food presented to our guest is of the highest quality standards.
• Supervises and monitors kitchen operations, works with yield testing, product identification and that the proper rotation and labelling is followed accordingly to written guidelines for food produce specifications.
• Daily spot checks, monitors all food items being ordered by the kitchen and to ensure all items are utilised completely to avoid wastage.
• Works closely with receiving and storeroom and ensures that goods received are of the standard quality and meets hotel’s specifications.
• Constantly assesses freshness, presentation and temperature of food served.
• Supervises food tasting sessions.

Cost control

• Ensures food portioning, serving, requisitions and receiving from stores are properly controlled in line with Standard Operating Procedures in order to minimise wastage.
• Updates menu recipe costing and menu planning as required, as well as for F&B promotions.

Hygiene and sanitisation

• Responsible for personal hygiene and grooming in accordance to Raffles Hotel Singapore standards, National Environmental Agency standards and HACCP guidelines.
• Enforces the highest standards of cleanliness, hygiene and sanitation in kitchens. This includes working areas including, but not restricted to; refrigerators, freezers, ceiling, walls, floors, shelving working tables and working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans, etc.
• Ensures that all equipment is hygienically stored in its designated area.
• Ensures that all perishable items are stored quickly and efficiently, items are utilised completely to avoid wastage and ingredients are always fresh and within its expiry date.
• Prevents using spoiled or contaminated products in any phase of food preparation. This will prevent colleagues who are ill or suffering from an infection from taking part in the preparation or handling of food.

Management and leadership of the culinary team

• Supervises the work of the colleagues and viewed as approachable, fair when dealing with all the Chefs on all culinary matters at all times.
• Assigns in detail specific duties to all colleagues, instructs them in their work and communicates with Executive Chef on all aspects of the kitchen management.
• Liaises with all departments to ensure correct and professional operation is conducted. Ensures all colleagues are on time at all times and that proper disciplinary action is taken when the policies of the culinary division are not followed.
• Ensures smooth and effective communication among the kitchens and with other departments
• Ensures that all deadlines are met.

Training, learning and development of culinary team

• Conducts training regularly for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to Chef’s Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Involvement in wider job function relationships

• Maintains collaborative working relationships with colleagues, supervisors and managers.
• Builds guest loyalty and develops a professional relationship with local guests and regular patrons.
• Continually improves product through obtaining feedback from guests and patrons.
• To uphold Accor values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect, when undertaking any tasks and in any internal and external interactions.
• Follows sustainable procedures and practices that supports ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).

Candidate Profile

Knowledge and Experience

• Minimum Professional Certificate in a Culinary-related field.
• Minimum of 4 years of relevant experience in the Food & Beverage industry (hotel and free standing restaurant) in similar position, preferably in a reputable establishment or celebrity chef restaurant.
• Proficient in written and conversational English.
• Prior work experience in Singapore or South East Asia preferred.

Competencies

• Good interpersonal skills with ability to communicate with all levels of colleagues.
• Service oriented with an eye for details.
• Multicultural awareness and able to work and thrive within a culturally diverse environment.
• Good presentation and influencing skills.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment.
• Self-motivated and energetic.
• Leads to constantly improve the guest and colleague service experience.
• Leadership skills required – collaborative, enabling, and entrepreneurial.
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and competencies.

Restaurant Profile

Celebrity MasterChef Jereme Leung, one of the most influential chefs in the modern Chinese culinary movement, returns home to Singapore with 藝yì by Jereme Leung. 藝yì, which stands for art in the Chinese language, awakens your appetite and senses. Alluding to the fine art of Chinese dining, it references centuries of culinary mastery woven into the intricacies of Chinese cuisine presented in the restaurant. Featuring artistic adaptations of provincial cuisine from across the different regions of China, Jereme will be using single sourced and seasonal ingredients with a contemporary approach to deliver refinement and sincerity.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

The Chef de Partie is responsible for the supervision of the assigned kitchen’s operation to achieve and maintain the highest standards of food quality preparation and guest satisfaction. Main responsibilities include but not limited to quality and cost control as well as learning and development of colleagues.

Primary Responsibilities

Food quality

• Monitors food quality and consistency and ensures that the food presented to our guest is of the highest quality standards.
• Supervises and monitors kitchen operations, works with yield testing, product identification and that the proper rotation and labelling is followed accordingly to written guidelines for food product specifications.
• Daily spot checks, monitors all food items being ordered by the kitchen and ensures all items are utilised completely to avoid wastage.
• Works closely with receiving and storeroom; to ensure that goods received are of the standard quality and meets hotel’s specifications.
• Constantly assesses freshness, presentation and temperature of food served.

Cost control

• Ensures food portioning, serving, requisitions and receiving from stores are properly controlled in line with Standard Operating Procedures in order to minimise wastage.
• Updates menu recipe costing and menu planning as required, as well as for F&B promotions.

Hygiene and sanitization

• Responsible for personal hygiene and grooming in accordance to Raffles Hotel Singapore standards, National Environmental Agency standards and HACCP guidelines.
• Enforces the highest standards of cleanliness, hygiene and sanitation in kitchens. This includes working areas including, but not restricted to; refrigerators, freezers, ceiling, walls, floors, shelving working tables and working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans, etc.
• Ensures that all equipment is hygienically stored in its designated area.
• Ensures that all perishable items are stored quickly and efficiently, all items are utilised completely to avoid wastage and ingredients are always fresh and within its expiry date.
• Prevents using spoiled or contaminated products in any phase of food preparation. Colleagues who are ill or suffering from an infection should be not involved in the preparation or handling of food.

Training, learning and development of culinary team

• Responsible for the induction and on boarding of new hires.
• Ensures that colleagues are trained in, and complies with hotel’s rules and regulations.
• Ensures that colleagues are trained in, and complies with workplace safety and health procedures, hygiene, HAACP standards and emergency procedures.

Management and leadership of the culinary team

• Oversees the effective and professional operations of assigned kitchen.
• Ensures smooth and effective communication amongst the kitchens and other departments.
• Manages the conduct of subordinates and follows through with any employee grievances when necessary.
• Ensures that all deadlines assigned by supervisors are met.

Involvement in wider job function relationships

• Maintains collaborative working relationships with colleagues, supervisors and managers.
• Builds guest loyalty and to develop to a professional relationship with local guests and regular patrons.
• Continually improves product through obtaining feedback from guests and patrons.
• Upholds Accor values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect, when undertaking any tasks and in any internal and external interactions.
• Follows sustainable procedures and practices that supports Accor’s Corporate Social Responsibility program.

Candidate Profile

Knowledge and Experience

• Minimum Professional Certificate in a Culinary-related field .
• Minimum of 3 years of relevant experience in the Food & Beverage industry (hotel and free standing restaurant) in similar position, preferably in a reputable establishment or celebrity chef restaurant.
• Proficient in written and conversational English.

Competencies

• Good interpersonal skills with ability to communicate with all levels of colleagues.
• Service oriented with an eye for details.
• Multicultural awareness and able to work and thrive within a culturally diverse environment.
• Good presentation and influencing skills.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment.
• Self-motivated and energetic.
• Leads to constantly improve the guest and colleague service experience.
• Leadership skills required – collaborative, enabling, and entrepreneurial.
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and competencies.

Restaurant Profile

Celebrity MasterChef Jereme Leung, one of the most influential chefs in the modern Chinese culinary movement, returns home to Singapore with 藝yì by Jereme Leung. 藝yì, which stands for art in the Chinese language, awakens your appetite and senses. Alluding to the fine art of Chinese dining, it references centuries of culinary mastery woven into the intricacies of Chinese cuisine presented in the restaurant. Featuring artistic adaptations of provincial cuisine from across the different regions of China, Jereme will be using single sourced and seasonal ingredients with a contemporary approach to deliver refinement and sincerity.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Cash Management - Manager or Executive (Leading European MNC)

Our client is a leading European organisation and has 2 positions as expansion plans.

Depending on experience it could also be a lower budget for a treasury executive.

OVERALL SUMMARY

The role of this function is to:

• Manage the liquidity position of the Group, including effecting payments and monitoring receipts
• Responsible for all aspects relating to bank accounts and cash management platforms

Reporting into the Senior Manager Treasury

AREAS OF RESPONSIBILITY

• Reconciliation of cash/account balances (actual vs anticipated receipts) including foreign currency
• Maintaining up-to-date spreadsheets on a number of accounts
• Arranging payments and ensuring sufficient cash reserves for upcoming payments across various bank accounts including in foreign currencies
• Optimising interest income on cash balances, fixing money market deposits with banks/financial institutions
• Following up with banks on payments and receipts as well as general communication
• Checking bank charges and interest accrued (both credit and debit)
• Preparation of cash flow projections & reports.
• Maintenance/opening of bank accounts (including those pledged to banks)
• Updating details of bank accounts, authorized signatories, addresses etc.
• Responsible for all “Know Your Client” documentation
• Co-ordinating with banks the Annual Audit Confirmation required by Auditors
• Performing compliance checks on the payment transactions
• Keeping in constant contact with Principals, and other companies working for the same Principals
• Responsible for ensuring that cash/account balances are within counterparty limits
• For Cash Manager, mentoring/coaching of Treasury Executive, Cash Management (if any)

Qualification / Experience

• At least 5 years (for Cash Manager) in similar cash management function of a corporation
• At least 3 years (for Treasury Executive, Cash Management) in similar cash management function of a corporation

Degree in Finance/Accounting/Business

• Flair for numbers, meticulous and possess good planning skills
• Good communication skills – spoken and written English, and familiarity with banking terms as well as corporate secretarial requirements

Depending on experience this role could be executive or manager.

Job Descriptions

• Management of Daily Restaurant Operations. Formulated micro-plans in tandem with organization objectives. Manages the business, customer & employee environment.
• Able to be progressive and adaptable to read the business landscape and equipped with good analytical skills and problem-solving abilities.
• Good applicable experience and knowledge in general managements functions such as HR, Marketing, etc.
• Travels (including overseas) and accepts redeployment of job responsibility and outlets wherever necessary

Job Requirements

• Experienced and passionate
• Minimum 3 years relevant experience in Japanese customer service
• Meticulous and detailed in their delivery of service and communication
• Experience in managing complex multi operating units
• Well-groomed and comfortable working under stress and a demanding environment;
• Positive attitude, cheerful and good interpersonal skills
• Comfortable working split shift and a 6 days work week, and
• Preferably ready to start immediately or within a short notice period
• Position suitable for ex-cabin crew/ airlines crew
• Excellent career prospects and various benefits for senior employees.

Working hours

• 6 days work week
• 11.00am - 3.00pm and 5 - 11pm

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 132 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singaporeor follow us on www.instagram.com/FSSingaporeand www.facebook.com/FourSeasonsHotelSingapore

About the role

Guest Relations Manager, Front Office

The Guest Relations Manager is a key member of the Rooms Management Team, overseeing the hotel lobby and ensuring a pleasant arrival/departure experience. As the first and last impression of the hotel, this high-profile role carries significant responsibility.

What you will do:

As the Guest Relations Manager, you will oversee and mentor a dedicated team, ensuring seamless operations and exceptional guest experiences. You will manage guest arrivals, departures, and billing requirements, swiftly resolving any discrepancies efficiently by ensuring seamless communication between department managers.

Exceptional customer service is at the heart of this role. You will professionally handle guest interactions, accurately assess and respond to guest needs, provide personal recommendations, and ensure maximum guest satisfaction while adhering to all Four Seasons policies.

Your ability to act swiftly in matters related to guest and employee safety, security, and satisfaction is key, in the absence of senior managers. Financial management is vital, as you will ensure adherence to financial and credit procedures, address credit issues, and verify cash transactions for accuracy.

What you bring:

• Diploma in Hospitality Business or its equivalent
• Two (2) years of relevant experience within Four Seasons (or a top luxury group) is considered an asset
• Good organisational skills, ability to prioritize workload and handle pressure
• Excellent interpersonal skills, and problem-solving abilities with a high level of professionalism
• Proficiency in Opera is required
• Ability to communicate (verbal and written) in English. Preferably equipped to communicate in a second language.
• Kindly note that due to work visa restrictions, the position is open to Singaporeans only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including occasional overnight shifts, weekends, and public holidays.

About The Role

We are looking for a passionate and experienced Regulatory Manager for our team in the APAC region. This role will focus on monitoring, overseeing and ensuring compliance of our Performance Chemicals product portfolio with existing and emerging chemical legislations as well as related application-specific regulations in countries across Asia Pacific. Efficient and effective coordination and communication of regulatory activities with global product stewardship & regulatory, regional regulatory experts and regional as well as global product management, including, e.g., early warning in case of regulatory threats and support in substance notification-related or other regulatory-driven topics, are of key importance for the role.

How You Will Do It

• Monitor and stay up to date on the latest chemical legislations, regulatory requirements, guidelines and standards related to chemical compliance in Asia-Pacific via collaboration with country experts, the global regulatory network and by self-driven research.
• Be the go-to person and coordinator for questions and processes related to relevant inventory-based as well as REACH-like regulations and Only Representative setups.
• Develop and implement strategies to ensure compliance with regulatory requirements, including the establishment of internal processes and procedures. Closely collaborate within the global regulatory team to align regional practices with global strategies and initiatives.
• Conduct initial risk assessments to evaluate the impact of regulatory developments on the Performance Chemicals portfolio, facilitating further analyses by, e.g., product stewardship or product management.
• Provide proactive guidance, support and training to internal stakeholders, including product stewardship & regulatory team members, product and business management as well as production and research on regulatory matters and requirements.
• Liaise with regulatory authorities, industry associations, and external consultants to address regulatory issues and stay informed of any changes or updates.
• Utilize regulatory data evaluation and maintenance tools, including SAP, to effectively manage and organize regulatory information.

What We Look For

• Bachelor’s degree in chemistry, chemical engineering, environmental sciences, toxicology or related sciences
• Minimum 5 years of proven experience in regulatory, product stewardship or related field within chemical or oil & lubricants industry.
• Knowledge of chemical, product safety- and sustainability-related regulations/legislations in the Asia Pacific region
• Strong analytical and research skills, with the ability to interpret and apply complex regulations and guidelines.
• Detail-oriented, organized, and able to work collaboratively and independently in a fast-paced, global environment.
• SAP knowledge as well as skills and openness towards digital solutions are an advantage.

Job Description

• Manage accurate processing of patient bills and invoices, resolve discrepancies, ensure compliance, and coordinate with finance for timely payouts
• Guide patients on the financial aspects of their treatment, including insurance coverage, payment options, and available financial assistance programs
• Lead the entire service development lifecycle, including conceptualisation, implementation, and change management
• Mentor and supervise junior staff members, conduct regular performance reviews, provide training and development opportunities, and ensure adherence to organisational policies and procedures
• Work with various departments to enhance patient care and administrative processes, drive improvements in billing, appointment scheduling, and financial counseling
• Ensure compliance with legal and regulatory requirements for patient billing and financial counseling, and prepare reports on billing activities, appointment scheduling metrics, and financial counseling outcomes

Job Requirements

• Bachelor Degree level in Healthcare/ Business Administration or related
• 3 - 5 years' of experience in healthcare administration in the supervisory capacity, preferably in a clinical setting will be advantageous

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Job Description:

• Work closely with relevant department on the matters pertaining to business strategy, performance management, budgeting, forecasting cash management and revenue/ cost analysis
• Prepare financial reports and materials for presentation to senior management
• Manage internal and external audits
• Handle vendors invoices and payments and Purchase Requisitions
• Provide strategic financial and business insights, value-added support to the department and operational partners in understanding their expenses and performance
• Any ad-hoc duties as per assigned

Requirement:

• Minimum Degree in Business/ Accountancy/ Finance or equivalent
• Minimum 4 years of relevant experience in accounting, Financial Planning & Analysis (FP&A), and/or Costing & Pricing knowledge

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click Apply Now button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams. **

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CORE WORK ACTIVITIES

Developing and Executing Food and Beverage Strategy and Goals

• Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
• Ensures integration of departmental goals in game plans.

Leading Food and Beverage Teams

• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
• Provides feedback to employees based on observation of service behaviors.
• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
• Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
• Order and purchase equipment and supplies.

Maximizing Food and Beverage Revenue

• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
• Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Strives to improve service performance.

Managing and Conducting Human Resource Activities

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Communicates and executes departmental and property emergency procedures.
• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Respond to any questions from guests and follow up with Japanese speaking guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.

Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global
team, and become the best version of you.

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirement:

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Job Expectations

Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.

Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.

Build connections with in-house guests and those on extended stays, offering assistance as needed.

Conduct courtesy calls to guests, ensuring their comfort and satisfaction.

Stay well-informed and updated on all tourist-related information.

Manage and maintain stock of promotional materials for daily operations.

Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

Minimum completion of PSLE or its equivalent.

Able to work rotating shifts, weekends and Public Holidays.

Positive attitude with an outgoing personality and good communication skills.

Those without experience are welcome to apply.