Responsibilities:

• Lead and drive business growth and achieve sales revenue targets.
• Develop and implement comprehensive sales and marketing strategies to maximize market penetration and increase brand awareness.
• Manage key accounts and build strong relationships with clients and partners.
• Collaborate with internal teams to ensure alignment of sales and marketing efforts with business objectives.
• Monitor market trends and competitor activities to identify opportunities and stay ahead of industry developments.
• Analyze sales and marketing data to measure performance and identify areas for improvement.
• Lead and mentor a team of sales and marketing professionals to drive performance and achieve targets.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Sales & Marketing, Business Administration, or equivalent.
• At least 3 – 5 years of sales/ business development experience from hospitality industry.
• Candidate with prior experience in handling corporate/ MICE account will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Renowned hotels are looking for Guest Relations/ Front Desk/ Serviced Apartment check in personnels

Locations: Sentosa/ Orchard

Job Description:

1. Welcome and assist guests with check-in/check-out procedures.
2. Handle guest inquiries, requests, and complaints professionally.
3. Manage reservations and update booking systems.
4. Process payments and provide billing support.
5. Provide information on hotel facilities and local attractions.
6. Ensure the front desk area is clean and organized.
7. Coordinate with housekeeping and maintenance for guest needs.
8. Maintain accurate guest records and logs.
9. Adhere to security and safety protocols.
10. Work flexible shifts, including weekends and holidays.

Requirement:

• min. Diploma or relavant Degree
• able to work in Team

Interested email your resume

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee's concerns.

• Uses coaching skills throughout the property.

• Demonstrates self confidence, energy and enthusiasm.

• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest's concerns.

• Understands the brand's service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Follows up to ensure complaints have been addressed to the guest's satisfaction.

• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.

• Assists GM as needed with annual Quality audit.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

• Location: Near to Dhoby Ghaut MRT
• Benefits: 1 month AWS, performance bonus, uniforms, medical, dental & meals provided
• Able to perform 8 hrs rotating shift work, 6 days (additional Night Shift allowance provided)

Our Client is a hotel located near to Dhoby Ghaut MRT.

Challenges:

• Safeguard the property of guests and employees from theft, vandalism, arson and other criminal acts, and take appropriate actions against any person/s doing so.
• Make regular rounds of all corridors and areas in the premise.
• Be familiar with all entrances and exits of the premise where unauthorized person/s may gain entry.
• Record all unusual incidents and report to the Security Manager without delay.
• Prevent the harassment of guests from unauthorized person/s.
• Provide proper assistance to the Police and Fire services as and when the need arises.
• Be thoroughly familiar with all safety rules and regulations including Fire Fighting Procedures and equipment, to render assistance in any emergency cases.
• Carry out any other duties or instructions pertaining to the safety and security when directed by the Security Manager and the Management.

What it Takes:

• Minimum G.C.E. ‘N’ Level.
• Minimum 1 years of working experience as security guard in a hotel environment
• Must possess Security licence
• Able to perform 8 hrs rotating shift work (7am-3pm, 3pm-11pm, 11pm to 7am), 6 days week

Chin Long

Reg No: R23116697

EA Licence No: 21C0501

*We regret to inform that only shortlisted candidate will be notified. Thank you.

Catzilla Pte Ltd, established in 2021, is dedicated to delivering top-notch services in the feline world. Specializing in high-quality pedigree kittens, we expanded our offerings to include cat boarding services in late 2023. As we continue to grow, we are seeking passionate cat lovers to join our dynamic team.

As a Cat Hotel Caregiver, you will play a crucial role in ensuring the well-being and contentment of our feline guests. Your responsibilities will include:

1. Daily Care and Hygiene Maintenance: Ensure the well-being of cats through regular feeding, grooming, monitoring, and perform daily cleaning tasks maintaining a clean and comfortable living environment.
2. Medication Administration: Administer medications as prescribed, if required, and keep accurate records of medication schedules.
3. Enrichment Activities: Interact and play with our feline guests.
4. Observation and Reporting: Monitor cat behavior and health, promptly report any concerns to the supervisor, and document observations accurately.
5. Customer Care: Assist customer with bookings, requests, check-in and check-outs, and provide site tours. Provide updates to cat owners on their cats’ well-being and address any inquiries or special requests.
6. Front-desk duties and general administrative work

Requirements:

1. Genuine love for cats and a deep understanding of their behavior.
2. Previous experience in animal care, particularly with cats, is preferred.
3. Ability to work independently and collaboratively within a team.
4. Strong communication skills in English for customer interaction and reporting purpose.
5. Attention to detail and a proactive approach to problem-solving.
6. Minimum age: 21 years old and above

Benefits:

1. 13 Month Bonus/ Annual wage supplement
2. Attendance Bonus
3. Commission
4. Insurance coverage

Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

• Efficiently perform all duties in the Communication Centre as part of the Guest Services Department (Reception, Concierge, Bell, and Driveway) assisting the entire team where necessary.
• Communicate professionally and efficiently to all internal and external callers of the hotel.
• Ensure guests are provided with personal, attentive and caring service
• Ensure guest complaints are dealt with promptly and courteously in line with Artyzen Brand Service Standards.
• Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
• Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
• Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area.
• Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience.
• Ensure all guests experience a fresh and modern experience.
• Anticipate guest needs and offer related services and suggestions accordingly.
• Find opportunities to surprise and delight guests to create memorable moments.
• Be able to build small talks with guests during every interaction to engage with guests.
• Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager, and be responsible for telephone inquiries and information services for the hotel.
• Be entirely flexible and adapt to rotate within the different positions of the Guest Services or any other Department of the hotel as needed.
• Optimize revenue through timely and accurate bookings.
• Complete other tasks that assigned by Management.

Requirements

• Vocational studies related to the field of Hotel & tourism management with at least 1 year experience in front office or guest facing roles, possible combination with studies.
• Preference for candidates with call centre/operator experience in an established or luxury/upscale or boutique hotel.
• Service-oriented, attentive to details and observant
• Excellent oral and written communications skills
• Good command of written and spoken English
• Adaptable and outgoing with excellent interpersonal skill
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude

Job Summary

This position serves as Hotel Desk Clerk working independently at the Front Desk in Navy Gateway Inns & Suites which covers a 24 hours, 365 days operation. Incumbent performs various clerical work involved in receiving, registering and assisting guests, assigning rooms, receiving reservations, collecting charges, maintaining related records, etc. using Property Management System (EPITOME) and One-Net PC.

Duties and Responsibilities

• Checks in personnel desiring billeting; receives and checks orders/authorization and ID cards, determines categories of the personnel and the applicable type of billeting service charge to be assessed and explains the entitlement, prepares registration sheets, assigns rooms and issues room keys, base map, and free Wi-Fi information. Checks out personnel: receives and checks room keys, computes and collects service charges (cash payment, VISA/MASTER/AMEX credit card payment and direct billing), and issues official receipts.

• Receives and accepts reservation requests from transient and deployment personnel in accordance with pertinent instructions. Makes room assignments for reservations made by Central Reservation System, Website and DTS. When NGIS room is not available, issues Certification of Non Availability (CNA) control number and books off-base accommodations after necessary arrangement with requesters. Confirms and provides certificate of non-availability letters for record. Reports reservation and availability status for supervisors. Takes inventory of all keys during every shift.

• Receives all incoming telephone calls, messages, or visitors and transmits to residents without delay. Receives and disseminates information on disasters, typhoon reports, etc. to appropriate officials. Coordinates with non English speaking staff in response to customer requests and/or complaints.

• Communicates with the contracted housekeepers to share room status information. Works maintenance issues such as door lock programing, cable TV setting, etc. after normal working hours. Creates trouble call requests for maintenance if issue cannot be resolved.

• Provides convenience services such as money changing, answering varied inquiries, providing local area information, etc. Maintains a clean Front Desk Lobby and Café Lounge. After normal working hours, performs daily Quality Assurance (QA) room inspections.

• Computes and collects service charges from transient residents biweekly and from deployed residents monthly. Prepares official receipts, and forwards them to their POCs when required. Maintains registration sheets and other operating records. Performs monthly inventory of Front Desk amenities and reports to Supply Inventory Clerk.

- Performs other related or incidental duties as assigned.

Conditions of Employment

• Willing to work night shift when required

• Satisfactorily complete all background checks to include Local Agency Check (LAC).

• This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.

• This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.

• The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.

• The incumbent is required to obtain Navy Lodging Program (NLP) front desk certification within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.

QUALIFICATIONS REQUIRED

• Must be skilled in the use of a personal computer and various software programs.

• Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English.

• Ability to handle, control, and account for large amounts of cash.

• Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.

• General experience of 6 months – progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled and High School Diploma or equivalent.

Education

• Full GCE 'O' Level Certificate.

Benefits

• Eligible to earn annual/sick leave, be placed in a comprehensive employee group insurance cover and enjoy a one-month annual wage supplement.

Required Documents

• Updated Resume

• Copy of highest academic education certificate

How to Apply

Interested applicants may apply through the MyCareersFuture portal.

Responsibilities:

• Develop and guide the sales team’s strategy and targets, leading them to meet overall goals within budget constraints.
• Monitor sales performance and adjust activities, account management, and sales priorities as needed to achieve objectives.
• Assist the Director of Sales and Marketing (DOSM) in creating the annual sales budget and implementing sales programs and initiatives.
• Support the DOSM in preparing monthly forecasts for the department, ensuring adherence to budget parameters and effective cost management.
• Build and maintain strong relationships with clients before, during, and after conferences, exceeding their expectations to encourage repeat business.
• Participate in the creation of the marketing plan, sales action plan, profit plan, advertising and promotions budget, and marketing audits.
• Track forecasts for all group and FIT segments, identifying periods needing increased sales focus to meet targets.
• Recruit, select, train, and motivate the sales team to reach sales objectives.
• Provide leadership for the daily operations of the sales team while aligning with the department’s and company’s strategic goals.
• Monitor group bookings in relation to room availability, types, and customer spending potential to maximize revenue from rooms and other services.
• Attend trade shows, travel functions, and major business events as required or directed by the Director of Sales & Marketing.
• Foster good working relationships with other departments, ensuring effective communication and teamwork.
• Perform additional duties as assigned by hotel management.

Requirements:

• With 5 years of sales experience in the hotel industry field.
• A diploma or degree holder, in hospitality management or business related discipline.
• Positive, dynamic and results-oriented

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

JOB SUMMARY

Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. Always providing service with a smile.

JOB DUTIES & RESPONSIBILITIES

1. Assisting guests and patrons by opening their car doors in the absence of the Door Service Agent.

2. Maintains the cleanliness and the condition of the Marriott and Singapore’s flag and report abnormalities to Bell Captains and Front Office Managers.

3. Perform daily Concierge and Bell Service duties which includes, but not limited to:

a) Providing hotel guests with information about local attractions,

b) Providing hotel guests with reservations-making at restaurants and attractions,

c) Providing hotel guests with information about services and facilities of hotel,

d) Assisting hotel guests with ground transportation arrangements,

e) Escort arriving and departing guests in a pleasant and respectful manner,

f) Ensures extreme care and attention when handling guests’ personal items,

g) Delivery of packages and luggage for internal and external guests,

h) Maintains short-term and long-term luggage storage,

i) Maintains smooth traffic at the Hotel’s forecourt in the absence of Doorman

Ensures to utilize the Bell Service Agent Movement Log for all completed guests’ j) requests for the day

k) Greet arriving guests and provide direction and escort to the Front Desk

l) Assists departing guests for transportation arrangement or luggage storage requests,

m) Always offering further assistance for all guests

4. Maintain good and consistent co-ordination with Front Desk and Call Centre (At-Your-Service) teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties.

5. Attend daily briefing and 15 minutes training.

6. Performing the doorman duties as assigned by Bell Captain or Front Office Managers.

7. Ensure function sheet displayed on notice board is updated in the absence of Bell Captains.

8. Maintain cleanliness and order at the Concierge Counter, Bell Stand and hotel lobby.

9. Deliver messages, mails and parcels to the guest’s room and administration offices.

10. Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly. To inform Bell Captain for requisition should operational stocks run low.

11. Understanding of hotel’s safety features and procedures.

12. Maintain close and effective communication with other departments.

13. Maintain effective service in line with the Hotel’s Corporate Image

- Company’s Grooming Standard

- Standard Operation Procedures

- Departmental Policies

- Corporate Policies

14. Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and
policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

15. To ensure and follow established procedures and compliance as per LSOP guidelines.

16. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Minimum N level qualification.
• Have at least some service industry experience.
• Great communication skills & interpersonal skills.
• General knowledge of the city.
• Willingness to learn.
• Rotating shift work, including overnight shift work.
• Able to start work within short notice period.

Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

• Understand the food concept and directions of the assigned outlet kitchen.
• Assist in the preparation and service of all food items for a la carte and / or buffet menus according to hotel recipes and standards.
• Ensure the highest standards and consistent quality in the daily preparation.
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment.
• Follow proper handling and right temperature of all food products.
• Demonstrate proper and safe usage of all kitchen equipment.
• Have full knowledge of all dishes on the menu, signature dishes and seasonal promotions.
• Follow kitchen policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Perform the tasks requested in a timely manner.
• Contribute to the kitchen revenue through effective food cost control.
• Be entirely flexible, able to rotate within the different sub departments/sections of the Kitchen.
• Be present at daily pre-shift briefings on occupancy, preparation, service and menu.
• Actively share ideas and suggestions, opinions in the daily briefings.
• Inform the Sous Chef/Chef de Partie of any maintenance issues.
• Respond to any changes in the restaurant function as dictated by the hotel.
• Be flexible and able to work in different roles and rotate with other departments.
• Complete other tasks that assigned by Management.

Qualifications:

• Prior experience in a similar role is preferred, but not essential.
• Strong interest in cooking and a willingness to learn new skills.
• Positive attitude, a team player with a great personality and positive synergy.
• Excellent communication skills and the ability to follow instructions accurately.
• Ability to work under pressure and in a fast-paced environment.
• A passion for food and a commitment to delivering high-quality dishes.
• Good organizational skills and the ability to prioritize tasks.
• Knowledge of food safety and sanitation regulations, and ability to maintain a clean and organized kitchen.
• Must be available to work flexible hours, including nights, weekends, and holidays
• Excellent communication and interpersonal skills, with the ability to work as a team.
• Adaptable and outgoing with excellent interpersonal skill.
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude

The Food & Beverage Operations Manager assists the Senior Assistant Director of Food and Beverage to lead the Food and Beverage operations, by ensuring and maintaining the strategic and tactical positioning as a world class operation. The position is responsible for supervising the overall success of the day to day operations by adhering to the standards, the long term positioning as well as achieving all established KPI’s in the areas of revenue/profit, cost and expense management, quality commitment, team morale, recruitment of the best international and local talent as well as ensuring and upholding the innovative and creative reputation of the division.

Primary Responsibilities

Oversees Daily Operations and Achieves Targets

• Supervises the overall daily operation and assures highest service and product standards are met to consistently exceed guest’s dining experience expectations in any of the hotel’s Food and Beverage venues.
• Assures that all managers in Food and Beverage are aligned and follows the strategic intent as set out by the Director of F&B.
• Walks all Food and Beverage front and back of the house areas regularly on a daily basis. Notes on any shortcomings and takes appropriate action.
• Spends majority of his time 80% in the operation.
• Daily communication with Culinary to ensure food prepared is of the agreed standard and consistent at all times.
• Ensures consistency of quality, taste, presentation, temperature of beverages served in all Food and Beverage Outlets.
• Ensures maximum creativity in all Food and Beverage presentation.
• Ensures application of procedures and regulations to team members concerning hygiene (HACCP or Food Safety)/Fire Safety/emergency procedures.
• Reviews daily financial reports.
• Shares information of operations to Senior Assistant Director of Food and Beverage.
• Attends daily Food and Beverage Briefing, monthly Food and Beverage Meeting and other scheduled meeting for Food and Beverage department in the absence of Senior Assistant Director of Food and Beverage.
• Maintains proper and adequate controls over purchase orders and requisitions.
• Reviews Food and Beverage Cost and ensures it is in line with budget and forecast.
• Converses with guests in restaurants and bars to solicit comments.
• Controls casual labour and overtime submitted by Managers before sending for approval.

Marketing Plan and Revenue Management

• Works closely with Senior Assistant Director of Food and Beverage to plan business strategy and reviews ongoing action plan progress.
• Establishes an annual promotional calendar and plans menu with Assistant Director, Food and Beverage.
• Works closely with Marketing Communication on promotional strategies for the
• Food and Beverage department.
• Makes recommendations to the Management on other potential source of revenue e.g promotion etc.
• Ensures all reports generated are accurate before submission.

Management and Leadership

• Is a mentor and role model.
• Proactive, innovative with in depth Food and Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards via collaborative and enabling leadership style. Provides regular team meeting for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and show empathy to all team members.
• Coaches and trains the managers to prepare them to move to the next level within 14 – 24 months.
• Reviews work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards of discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Regularly solicits feedback from Manager on performance of individual colleagues and/or personally observes colleagues performance.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Leads Food and Beverage recruitment together with Director of F&B.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.

Training, Learning and Development of the Team

• Stream lines all training requirements and ensures the Managers co-ordinate all arrangements for proper execution of instructions.
• Ensures colleagues are aware of hotel rules and regulations.
• Ensures colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistently develops in self-learning and development of own skill and knowledge.

Other Responsibilites

• Develops own knowledge and skills to grow as business partner and leader.
• Ensures confidentiality of all matter.
• Performs any other duties that may be assigned by the Head of Department.
• Provides honest and fair feedback to the F&B Management Team.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Bachelor Degree in Food and Beverage / Hospitality Management or extensive hands on experience in similar restaurant concept.
• Minimum of 3 years of experience in similar position in the hotel or free-standing restaurant and bar environment.
• Prior work experience in Asia, Singapore or South East Asia preferred.
• Accustomed to and comfortable with media exposure.
• Strong working knowledge of Microsoft Office.
• Oral and written fluency in English and an additional language.
• Involvement in reservations and understanding of Revenue Management processes.
• Thrives in large scale operation and high volume operation.

Competencies

• Extrovert, sociable, and avid representing Food & Beverage and the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Inspiring and people person.
• Commitment to professional values – brand conscious.
• Visionary - able to lead the team to continuous improvement.
• Innovates and set trends.
• Demonstrates sophistication, humbleness, clear personality, charisma, confidence, professional etiquette and pride.
• Builds strong rapport and coordinates approached with Executive Chef.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Reporting to the Rooms Division Manager, you shall be responsible for:

• The condition of the house, particularly relating to the number of rooms available and occupied and ensure this information is up-to-date and accurate.
• Observing and directing Dorsett Representatives on the following:

1. Allocating and processing of guest rooms
2. Meeting and escorting VIP guests
3. Providing general information and assistance to guests

• Deputising the Assistant Front Office Manager / Rooms Division Manager in his / her absence.
• Monitoring D/M Log Books for special requests, instructions and information recorded and any action taken or to be taken.
• Conducting room inspections with particular emphasis on cleanliness and standard set up.
• Conducting daily show room inspection and ensure that show rooms are in good condition.
• Performing pre-payment daily and email to Reservations after charging.
• Liaising regularly with Housekeeping Department regarding all special requests, full house situations and general problem solving.
• Coordinating the Hotel Guest History Program in conjunction with all departments (if applicable).
• Handling all guest complaints effectively in a tactful, diplomatic and professional manner.
• Performing End-of-Day Operations and ensure that all reports are disseminated accurately.
• Purchasing stock/inventory according to purchasing procedures and specifications while handling and storing stock according to stock control procedures and keeping within the Budget/Outlook.
• Managing and maximizing occupancy, revenue and average rate while maintaining high service standards via the upselling programs within the department.
• Ensuring the guest registration, checkout, and mail services are handled efficiently and courteously in accordance with the hotel’s policy and procedures.
• Ensuring that all hotel credit checks are carried out and contact the guest to lower down the invoice if necessary.
• Conducting regular training to ensure all associates have the necessary skills to perform their job efficiently and effectively.
• Ensuring compliance with legislated health and safety requirements within the workplace and be familiar with the emergency procedures on fire prevention, fire drill, guest accidents, associate accidents, and bomb-threat suspicious parcel, procedures on serious crime occurrence, death of a guest, stalled elevators, power failure and any other emergencies.
• Any other ad-hoc duties requested from time to time.

SKILL REQUIREMENTS

• GCE 'O' Level or equivalent (Diploma in Hotel Management or related fields will be advantageous)
• At least 4 years of relevant experience, of which at least 1 year in supervisory role
• Knowledge in OPERA Cloud
• Proficient in Microsoft Office
• Possess cheerful personality, able to handle stressful situation
• Critical problem-solving skills

WHAT WE OFFER

• Annual Wage Supplement (AWS)
• Annual bonus*
• Meal Allowance
• Medical benefits including free outpatient panel clinic consultation
• Flexi-Benefit (Dental / Optical)
• Birthday leave
• Free Uniforms & laundry
• Training opportunities
• Career opportunities and many more

Remuneration shall commensurate with candidate with more experience.

We regret that only shortlisted candidates shall be notified.

Job Info:

• Working Days: 5 days/week
• OA shift: 7.30am to 5pm / 7am to 4.30pm
• OB shift: 1 to 10.30pm / 1.30pm to 11pm
• OC shift: 10pm to 7.30am / 10.30pm to 8am / 11pm to 8.30am
• Location: Central/Sentosa

Job Description:

• Provide courteous and efficient service and if possible to comply with each and guests’ request.
• Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

JOB SCOPE

Summary of Job Responsibilities

As a Minibar Supervisor, you are responsible for supervising Minibar Controllers & GSA. Taking ownership of overall Minibar operation. Requisition of all inventories (subjected to the approval of the Minibar Assistant Manager), as well as the maintenance of par stock levels. You will also be responsible for ensuring the accuracy of postings as well as overseeing the tracking of expiring items.

Job Responsibilities

· Assign Team Members with duties and inspect work quality according to standards

· Supervise, train, support and monitor Team Members

· Conduct on the job and in-service trainings and explain policies, work procedures and to demonstrate by setting good examples

· Requisite stocks

· Ensure PAR stock levels are maintained

· Responsible for ensuring accurate postings on Opera based on actual consumption & replenishment report

· Responsible for reviewing expiry tracking list daily, and to communicate expiry and ensure sufficient inventory for replacement

· Maintain daily stock count (opening/closing) list

· Supervises the work of the Minibar Controllers & GSAs, ensuring that all items that are delivered are properly stored and accurately tracked

· Support Assistant Manager & Manager in daily operation

· Responsible for investigating disputes raised by guest / operational departments

· Coach and counsel Team Members on work performance

· Ensure clear and effective communication between Minibar and other departments

· Always comply with the hotel standards and regulations to encourage safe and efficient hotel operations

JOB REQUIREMENTS

Education & Certification

· Diploma in education or related field preferred

Experience

· Minimum 1 year experience in Minibar

· Hospitality background with Opera knowledge would be an advantage

Other Prerequisites

· Ability to communicate verbally and written effectively; convey information to team members and liaise with stakeholders on their needs and requirements

· Strong leadership skills to teach and manage Team Members

· Ability to work both independently and in a Team

· Ability to obtain and supervise the use of equipment and materials needed

Period of employment : 1 February to 30 April 2025.

• Ensure all charges and payments are posted to the correct ledger and to maintain and to minimize balance of hotel and accounts receivable
• Ensure rates and charges are billed accurately
• Responsible for daily billing and rebilling of running accounts
• Responsible for various reports such as Aging Report, In-house overdue report and taking appropriate action
• Maintenance and controlling of outstanding balances
• Ensure posting of all charges, rebates and collections to accounts are updated
• Manage progress of credit collection
• Assist other accounting sections as requested by Department Head
• Ensures that month end closing is completed accurately and reports are generated within specified days of the month end.
• Maintain efficient administration within the department preparing and submitting operational reports on time.

Working Hours : 3 days per week(weekdays), 5 hours per shift.

Knowledge, experience, skills required

• At least 1 to 2 years of minimum related experience in hotel finance.
• Strong organizational and administrative skills
• Detailed knowledge of working practices of Finance
• Good interpersonal skills required.

Main Responsibilities

• Perform check-in, check-out and room change procedures, and ensure all data are entered correctly into the systems.
• Ensuring guests requests are being followed up promptly and efficiently.
• Maintain cashier float and ensure accurate daily report of all monies received.
• Prepare shift briefings to communicate hotel activities and operational requirements.
• Assist in providing information pertaining to places of interests and important tourist information.
• Solicit and communicate guest feedback for continuous improvement.
• Assist in reservation duties whenever required.
• Administrative duties include, but are not limited to; end of shift reports, and daily operational logs.
• Perform tasks as assigned by the Manager- Mission Control, or Hotel Manager.

Knowledge, experience, skills required

• Computer literate and open to new technology.
• Ability to read and speak English fluently. Second or multiple languages are a plus.
• Able to do shift work; work on weekends, eve/public holidays as and when assigned.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Maintains effective internal communication on learning needs and program to respective stakeholders.
• Effective administrative skills in tracking, record keeping, filing all training records.
• Support hotel audits with essential training records and follow company policy as well as local authority guideline in training related area.
• Ability to create a learning environment and assisting all other HR related activities and programs.
• Effective and coordination with external stakeholders
• Work with stakeholders and handle organisation’s learning and development needs
• Develop organisation’s overall learning plan and conduct learning needs analysis
• In charge of annual training budget
• Source and handle external partners regarding learning and development matters
• Develop and update employee orientation materials
• Conduct employee orientation
• Monitor employee training calendar and coordinate internal and external training programs
• Gather post training feedback and monitor effectiveness of training programs
• Perform additional tasks as needed.
• Conduct PMS Opera class for new hired team members.
• Curate an activity to enhance service standard.
• Assist administrative works related to Training team if required.
• Design, curate and implement learning programs and diverse learning solutions that drives capability-building and the workforce for the future.

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 1 Feb 2025.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

• $2,300
• 4 days shift (12hours per shift - 7am to 7pm / 7pm to 7am)
• 10 offdays per month
• Full time / Permanent
• Little India, SIngapore

Job Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

We are seeking a passionate Food & Beverage Enthusiast to join our team! As the first point of contact for our valued guests, you'll play a vital role in creating a welcoming and memorable experience.

Responsibilities:

• Responsible for the efficiency of service for the entire operation
• To maintain a high standard of professionalism in service at all times
• To supervise the daily work schedules, e.g. checking on the adequately of supplies, cleanliness, table settings, napkins, glassware, condiment containers, salt and pepper shakers and any other table top items
• To ensure that the chairs and floors are crumb free and also to ensure that the service entrance is clean
• To ensure fast, smooth dining service, he/she must also confirm that the food service stations are adequately stocked with all required equipment of food and beverage supplies
• To conduct monthly inventory checks on outlet operating equipment and account for any discrepancies
• To take pride in all facets of services, quality, cleanliness and personal grooming
• Greet customers, present menus, and explain daily specials to customers
• Answer questions related to menu items
• Take food and beverage orders from customers
• To monitor and take corrective action to reduce waste, misuse and breakage of chinaware and glassware

Qualifications:

• Minimum 1 year of hospitality experience (preferred).

• Excellent communication, interpersonal, and problem-solving skills.

• Strong organizational and time management abilities.

• Proficient in Microsoft Office Suite and a learning agility for hotel software.

• Fluency in English and fluency in a second language is a plus.

• A positive and enthusiastic attitude with a genuine passion for hospitality.

• Plans, prepares and cooks menu items as directed by Western Chef.
• Assists in the development and planning of menus, including future food trends, new styles of service and concepts.
• Ensures that customers are given a prompt and efficient service with timely food preparation and delivery.
• Demonstrates and instructs cooks in food preparation and cooking skills.
• Compiles all food orders for the section, ensuring food quality and cost are in line the restaurant standards.
• Ensures stock, deliveries and wastage are all checked and recorded in line with the restaurant food standards.
• Execute and maintain standard recipes, cooking techniques and presentation to assure consistency.
• Maintains a consistent understanding of food costing, sales mix and menu planning.
• Enforces controls to minimize food and supply waste and pilferage.
• Ensures that high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas at all times.
• Responsible for stock taking of ingredients, utensils, supplies and equipment within the section of work.
• Ensures that food storage areas are maintained in accordance with the kitchen’s Hygiene, health and safety policies and procedures.

Support safe work habits and a safe working environment at all times.

Main Duties and Responsibilities

We are seeking an accomplished Assistant IT Manager to join our pre-opening team in Mandai Rainforest Resort by Banyan Tree.

As part of the pre-opening team, the successful candidate will play a pivotal role in setting up, maintaining and enhancing the Resorts' IT systems. The candidate will be responsible for ensuring the operational stability and high service availability of our systems, for both guests and internal stakeholders.

Key Responsibilities

• Working with the IT Manager, the incumbent will set up and ensure that the Resort's IT systems, including our Hotel Management System, are updated based on the current release as guided by our corporate office.
• Manage any IT issues that may occur and pro-actively resolve them to minimize any downtime for guests and/or internal stakeholders. In performing this role, the Assistant IT Manager is to work with the IT Manager to recommend any improvements because of the occurrence.
• Assist the Resort’s guests with any system or technical-related matters. The incumbent would need to liaise with the Front-of-House team to respond to any guest-related IT requests.
• Ensure that our systems are protected by the necessary security procedures and protocols, including the timely revision of user access right and passwords for both the PMS and PC Network systems.
• Provide regular management reports and document all system activities (e.g. Maintenance Logs, Data Change Logs)
• Ensure the accuracy and computer audit trail of daily and monthly financial reports.

Job Requirements

• Possess a degree, diploma or equivalent professional qualification in Information Technology or a related field.
• At least 4 to 6 years of relevant IT experience, in a similar capacity. Proven track record in a similar property. Prior experience as part of a pre-opening team for a Resort will be an advantage.
• Excellent interpersonal and communication skills

Operations

· To ensure that all VIP arrival rooms are checked and amenities in the room prior to the guest’s arrival.

· To welcome and bid farewell to all VIP guest

· To develop and maintain close business contact with house guests and to provide personalized service whenever possible.

· To attend to guest's requests and complaints

· To ensure effective communication via daily briefing, weekly updates, and monthly brainstorming within the department.

Guest Services

· To provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.

· To deal with irate guests and find ways to resolve issues to the guest's satisfaction.

· To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.

Experience

· Experience in Guest Services, with a strong knowledge of Calgary and surrounding areas

· Exceptional interpersonal skills to enhance the service standards throughout the operation

· Good communication, guest service, and time management skills

· Able to organize, plan ahead and manage workload

Ability to work effectively in an innovative, fast-paced, and multi-tasked environment

Responsibilities:

• Day-to-day services of the Concierge and Bell operations, which may include but not limited to:

AGENT
- Providing hotel guests with information about local attractions

- Assisting hotel guest with ground transport arrangements

- Escort arriving and departing guests

- Maintains luggage storage

- Responding to internal and external emails and tele-enquiries

OFFICER
- Master all duties and responsibilities of an Agent and provide guidance and supervision while on shift.

- Handle all guest request and complaints and take ownership of guests’ feedback. Correspond with them accordingly.

- Assist to handle overbooked situations with Duty Manager.

- Log daily incidents and be aware of any general liability issues.

Requirements:

• Minimum qualification of GCE N’ Levels (Service, hospitality, tourism or related disciplines preferred)
• Fresh graduates will be considered for Agent role.
• Applicants with at least 2 years experience in 5-star hotels will be considered for Officer role.

Other information:

• 5 days rotating shift work-week (including weekends and overnight)
• 9.5 hours a day (including 45 minutes meal break)
• Up to 44 hours per week

Benefits:

• Entitled to annual AWS and performance bonus
• Night shift allowance
• OT payable beyond 44 hours/week

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)