Job Description

• Maintain all electrical in good condition
• Preventive maintenance all load center
• Checked all support main power annual
• Take care lighting general area
• Repairing work order and carry out
• Daily report to Chief Engineer
• Attend meeting as assigned by Chief Engineer
• All happening in department informed to Chief Engineer

Reporting to Guest Support Manager, this role will need to Interact with all customers (internal and external) in a friendly, helpful and expedient manner.

DUTIES AND RESPONSIBILITIES

• Ensures that reservations team replies to all guest requests within 24 hours of receipt.
• Ensure daily trace/follow up reports are handled according to the requirements.
• Support Guest Support Manager and Revenue Manager for setting up and achieving set revenue targets.
• To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
• Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
• To assist Guest Support Manager to provide training in all aspects of reservations operations to the Guest Support and Front Office teams to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and guest satisfaction.

JOB REQUIREMENT

• Minimum Diploma in hotel management, Business Administration or relevant discipline.
• Minimum of 2 years relevant experience in a similar capacity.
• Basic knowledge in using OPMS and all related systems.
• Proficient in Microsoft office
• Good interpersonal and communications skills

*Only shortlisted candidates will be notified.

JOB RESPONSIBILITIES

• Directs the work assignments of the assigned area to Room Attendants and other non-supervisory personnel.
• Ensures that Housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
• Maintains appropriate standards and discipline for dress, hygiene, uniform, appearance, posture, and conduct of Housekeeping personnel.
• Inspects all rooms of the assigned area on a daily basis to ensure that all furnishings, facilities, and equipment are clean and in good condition.
• To ensure guest requests are met and company policies and standard procedures are implemented and maintained.
• Monitors and controls Housekeeping tasks, such as lost and found, key control, security, and emergency procedures that help maintain the health and security of personnel and guests.
• Ensures that all necessary tools, supplies, and equipment are available and maintained for daily operation.

JOB REQUIREMENTS

• At least diploma in any relevant discipline
• Minimum of 1 years in Housekeeping experience
• Knowledgeable in Housekeeping operation and cleaning methods
• Have good English communication skills both in written and spoken
• Detail-oriented and possess pleasant personality with good communication and interpersonal skills

BENEFITS

• Company transport pick-up / drop-off at Simei MRT
• Uniform provided, duty meals, F&B discount, insurance / medical / dental coverage
• Employee room rate globally, learning & development opportunities, staff recognition awards

Job Description

• Inspects deliveries of food, beverage, general, engineering and operational supplies to ensure that they conform to quality specification and ensure that a purchase order exits for the supply.
• Ensure that the items have been received on the expected date of delivery.
• Check Unit prices with the Purchase order.
• Open Boxes for inspection.
• Weigh items received on weight.
• Stamp and sign invoices.
• Transfer all perishable items from the supplier containers to the hotel crates.
• Send all perishables to the washing and cleaning area.
• Send all store items to the respective stores and all direct purchases to the requesting departments.
• Obtain the Executive chefs opinion on all items received for kitchen.
• Posts all receipts into the system. Prepares receiving records for all items received and compile receiving report.
• Ensure that the weighing scale in the receiving area are properly maintained and periodically examined for accuracy.
• Ensure that a register is maintained for temperature measurement in the receiving area as required
• Ensure that the receiving area is kept clean.
• In case of direct purchase obtain the approval of the requesting department for the items received.
• Forward all the supplier invoices for Food & Beverage items to the cost control section.
• Forward all other supplier invoices to the accounts payable section.
• Report any deviations to the Cost controller
• Inform the purchasing department of all undelivered items and items returned due to not meeting required standards
• Perform other duties as may be assigned by senior from time to time.

JOB DESCRIPTION:

• Prepare and distribution of daily revenue and statistics report, ensure all revenue transactions are taken-up correctly.
• Investigation all the revenue discrepancies and make necessary adjustment.
• Review all rebates and allowances and manual posting transaction to ensure they are properly authorised.
• Ensure that the hotel’s policies, procedures and controls relating to Revenue Audit are adhered to.
• Attend to guest’s enquiries or disputes on billing and invoices requests.
• To be ready and responsible when assigned to perform any other duties as designated by higher management.
• Assist with the month-end closing as specified.
• Maintain complete knowledge of property management system, point of sales and manual procedures.

JOB REQUIREMENTS:

• Minimum Diploma or Higher.
• Good knowledge of Microsoft Office (Excel).
• Experienced working in a hospitality/resort industry will be a plus.
• High degree of accuracy and attention to details.
• Ability to multi-task successfully under pressure in a fast-paced environment.
• Willing to work flexible schedule in order to accomplish all responsibilities and tasks required.
• Proficiency in Oracle Opera Property Management System is an added advantage.

1) Assist the Security Manager in the daily security operation.

2) Provide Security Coverage for Special Functions and Daily Operations.

3) Surveillance of all hotel staff to ensure they abide by the Hotel’s House Rules.

4) Assist with investigations and reports for any cases.

5) Maintain and operate Carpark system.

6) Ensure accountability and tracking of all Lost & Found Properties.

7) Attend all Departmental meetings and in-house training sessions.

8) Prepare and maintain Daily Attendance Record.

9) Report to the relevant departments regarding defects or problem areas observed during daily patrol.

10) Inspect and ensure that all Fire Exit and locking device are in good working condition.

11) Assist the Company Emergency Response Team (CERT).

12) Inspect and maintain all fire fighting equipment. Render first aid to injured persons as and when need arises. Maintain the First Aid box and ensure sufficient supplies.

13) Put up Daily Security Report.

14) Ensure that there is smooth flow of traffic at the carpark and ensure car do not park haphazardly.

15) Attend to minor breakdown calls at the carpark and to rectify minor defects at the carpark machines.

16) Assist in maintaining the guest room door locks and guest room safes

17) Monitoring of CCTVs.

18) Attend Fire Safety training and participate in Fire Drills.

19) To keep the Security Manager posted on all matters of interest involving the Hotel and the department.

20) Any other duties that may be required of him by the Security Manager from time to time.

JOB SUMMARY

· Prepare drink orders (beer, wine, cocktail, liquor, mocktail) for guests according to specified recipes using measuring systems.

· Issue, open, and serve wine/champagne bottles.

· Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools.

· Prepare fresh garnishes for drinks.

· Stock ice, glassware, and paper supplies.

· Transport supplies to bar set-up area. Wash soiled glassware.

· Remove soiled wares from bar top and tables and place in designated area.

· Anticipate and communicate replenishment needs. Process all payment methods.

· Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

· Complete closing duties, secure liquors, beers, wines, coolers, cabinets, and storage areas including daily perpetual inventory.

JOB DUTIES AND RESPONSIBILITIES

1. Greet and seat guests as per SOP.

2. Handle all guests’ enquiries and follow up accordingly.

3. Handle and manage all reservations ensuring information is recorded correctly and followed up accordingly.

4. Responsible for guests’ check control.

5. Monitor the needs and special requirements of regular guests.

6. Ensure all mis-en-place are done properly and timely.

7. Speak with others using clear and professional language.

8. To prepare, serving cocktails and be responsible along with Café manager for general other alcoholic beverage revenue meeting the budgeted target.

9. To work closely with Assistant/Restaurant Manager to develop & follow up on plans and actions of all areas on a quarterly basis.

10. To assist in planning for marketing calendar based on beverage centric promotion and execute based on timely manner along with café manager.

11. To be a dynamic personnel and own sense of pride on every beverage program achievement.

12. To suggest periodic staff training for café manager for the team to have better understanding on how to do the upselling on daily service.

13. To be able to analyse monthly sales, profit & loss statements and forecast. To be responsible for control of departments’ Controllables in relation to sales revenue together with Assistant/Restaurant Manager

14. To check every shift Guest Voice – analyse, improve, communicate, and take action.

15. To be fully responsible for outlet’s requisitions and C-7s.

16. Any other duties as may be assigned from time to time – including service and guests engagement and ensure for delivering high quality service based on the guest feedback/survey.

17. To conduct and perform beverage / alcoholic daily perpetual inventory.

18. To be ahead and in line with the trend in inventing and promoting new beverage promotions.

19. To achieve daily goal and target which set by Café manager.

20. Address guests' service needs in a professional, positive, and timely manner.

21. Taking orders by following outlet specific Sequence of Service and applying upselling techniques.

22. Processing orders in the outlets’ POS system, following the standard procedure.

23. Have a good knowledge and understanding of outlet’s food and beverage menus.

24. Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.

· To ensure and follow established procedures and compliance as per LSOP guidelines.

25. Check cleanliness of restaurant area and ensure sufficient stock of condiments at all times

26. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

27. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

28. Ensure adherence to quality expectations and standards.

29. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

30. To ensure and follow established procedures and compliance as per LSOP guidelines.

31. Any duties as assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• 1-3 years of relevant experience
• Great conversational skills and teamwork-oriented.
• Positive outlook and outgoing personality.
• Able to start work within short notice.

POSITION SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

CRITICAL TASKS

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Assist other employees to ensure proper coverage and prompt guest service.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Read and visually verify information in a variety of formats (e.g., small print).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

General Food and Beverage Services

• Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
• Pick-up trays and clean tables as needed to ensure a clean dining area.
• Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
• Thank every guest upon departure, invite them to return, and wish them a fond farewell.
• Retrieve and deliver food and beverage orders in a timely manner.
• Perform other reasonable duties as requested.

Assists Management

• Communicate with guests, other employees, or departments to ensure guest needs are met.

Closing

• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Beverage/Coffee Cart

• Inspect the cleanliness and presentation all china, glass, and silver prior to use.
• Prepare drink orders for guests according to specified recipes using measuring systems.
• Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
• Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.

Banquet

• Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
• Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts with specified tools, wares and equipment according to company standards.
• Set up, operate, and troubleshoot audio-visual (AV), projection, lighting, and conferencing equipment, devices, and systems, ensuring all equipment is operational prior to use.
• Bus tables by removing and separating tableware, plateware, glassware, and flatware.
• Monitor tableware to ensure it is presentable to guests, including checking for cleanliness, cracks, and chips.
• Break-down, remove, and secure AV equipment and related equipment, devices, and systems promptly following an event.
• Respond to and try to fulfill any special banquet event arrangements requested by guest.
• Replenish buffet items to ensure consistency and freshness in presentation from opening to closing.
• Follow up on special banquet event arrangements requested by guest to ensure compliance.
• Assist and instruct guests/customers regarding proper usage and operation of AV equipment and Internet.
• Inspect the cleanliness and presentation all china, glass, and silver prior to use.

In-Room Dining

• Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time.
• Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.
• Notify guests and management of delays in service delivery and record any issues or complaints via GXP system.
• Deliver VIP amenities and F&B orders to guest rooms and suites as per sequence of service and standard.
• Collect, clear and remove trays and trolleys from corridors and guest rooms

Cash/Bank Handling

• Record transaction in MICROS system at time of order.
• Process all payment methods in accordance with Accounting procedures and policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.

Steps of Service

• Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
• Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Previous F&B experience is a big plus. Fresh graduates are welcome too.
• Great conversational skills and teamwork-oriented.
• Positive outlook and outgoing personality.
• Able to start work within short notice.
• Selected candidates may be posted either to Crossroads Buffet, Lobby Lounge, Room Service or Minibar.

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore
• 5.5 days’ work week
• Duty Meal allowance
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

RESPONSIBILITIES:

• Carry out daily painting work according to procedures and specifications.
• Plastering work.
• Building Maintenance experience.
• Maintain daily housekeeping at workplace.
• Maintain working tools and equipment in good condition.
• Follow safe work practices in all aspect of work.
• Ad-hoc duties as per assigned.

REQUIREMENTS:

• 1 to 2 years working experiences, preferably with relevant hands-on experience in building related or hospitality industry.
• Resourceful, proactive and team player.
• Good interpersonal and communication skill.
• Service-oriented with good personality.

Job Details (Here’s what you can expect!)

• Work predominantly in 1 of our 25 hotels in Singapore
• Duty Meal allowance and uniform allowance
• Attractive incentives and bonuses
• Staff rates at Accor hotels in Singapore and worldwide
• Uniforms provided

Job Responsibilities:

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs
• Accounting and maintaining an accurate cash float
• Any other ad-hoc duties assigned

Job Requirements:

• Passionate individuals who love customer service
• Communicate fluently in English
• Independent and work well in teams
• Able to work on weekends and public holidays
• Work day shifts and night shifts

The Purchasing Executive will be assisting the Purchasing Manager/Director of Purchasing in managing the daily operation of the Materials Management department. She/he will communicate and liaise closely with the Purchasing Manager/Director of Purchasing to ensure all activities are conducted smoothly.

Summary of Responsibilities

• Source and purchase all food & beverage items for the Hotel.
• Assist the team to source non-food items for the Hotel.
• Negotiate with suppliers on prices and quality.
• Check status of delivery for all food items & assist in checking the delivery of non-food items.
• To follow up with suppliers on samples, qualities, and conduct yield test regularly on chilled and frozen food.
• Assist and coordinate with suppliers for audit visits and update details in the Food Supplier Audit Register.
• Communicate and liaise closely with the team to ensure all Purchasing activities are conducted smoothly.
• Liaise with Receiving on the delivery of perishable items and expedite delivery to ensure that all items are delivered at the specified times.
• Liaise with Chefs, Receiving and all other users to ensure all goods/services are of good quality.
• To monitor purchases made by users to ensure that delivery deadline is met and expedite any outstanding purchase orders.
• To attend to all complaints made by users, to ensure all purchases/services are put right.
• To assist Purchasing Manager with vegetables/fruits tender. Compare prices to ensure all purchases are secured at the best price of the required quality. Negotiate to ensure selected suppliers’ prices are updated in the system.
• Source for improved qualities and competitive pricing to enhance product image and service at the best value.
• Conduct inventory counts during the year of all operating equipment and regular beverage inventory as per Policy & Procedures.
• Preparation of data for departmental reports, inventory, or studies.
• Keep daily records, files and prepare reports.
• Check materials received against invoices and note breakage and discrepancies in quantity or quality. Upon receiving deliveries, ensure all invoices are stamped and signed properly.
• In the absence of the Purchasing Manager, to assist and overseas the Receiving.
• Supports Receiving & Store Officers’ duties in their absence.
• Any other duties pertaining to purchasing, shipping, or receiving deemed necessary by the Purchasing Manager/Director of Purchasing.

Requirements

• Minimum GCE "O" level with some experiences in Accounting and Finance
• Minimum 2 years’ experience in similar capacity
• Preferably with experience working in hotel or tourism industry
• Great communication and negotiation skills
• Proficient in Microsoft Office applications
• Displays initiative and willingness to learn
• Commitment to professional values

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior

Requirements

• 2 to 4 years of work experience in a similar capacity; relevant experience in a 5-star hotel is preferred.
• GCE N/O Levels or fresh graduates in Hospitality/ Tourism Management
• Intermediate computer literacy and knowledge of Microsoft Office applications
• Excellent communication and interpersonal skills (spoken, written and electronic)
• Demonstrate independence, responsibility and accountability
• Able to work rotating shifts including public holidays and weekends
• Basic computer skills, including Microsoft Office

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Main Duties and Responsibilities:

• Washes dirty wares through the use of dishwashing machine according to prescribed procedures.
• Removes cleaned wares from dishwashing machine and sorts them by kinds, size, designs and outlets; scrap of food residue from ware or soak stained ware with solution when necessary.
• Washes and cleans all used pots, pans and other kinds of kitchen utensils.
• Polishes silverwares, including silverwares for all functions and outlets.
• Prepares and delivers clean wares: removes stains and deposits and separates damaged items.
• Collects empty bottles from kitchen and outlets, sorts them in bottle room and places them in proper containers: stocks containers properly.
• Maintains the sanitation and hygiene on both wet and dry garbage storages.
• Maintains the cleanliness of service equipment cooling ranges griddle, ovens, hoods, pots and pan floor, walls, reach in and walk in chillers and other kinds of kitchen utensils.
• Delivers empty trash bins to kitchen areas and outlets; collects filled trash bins and empties same in Garbage room.
• Prepares equipment for outside catering and other related functions.
• Ensures that temperature of dishwashing machines are properly monitored and record is well kept in the Temperature Control Sheet.
• Ensures that the cleaning detergents & chemicals are being utilized in manner that dilution to water is appropriately being followed in accordance to its MSDS (Material Safety Data Sheet) to ensure that nothing will go to wastage.
• Operates Dishwashing/Glass washing Machines, Decarbonizes, Scrubbing Machine, Wet Vacuum, and other machines being utilized in Stewarding for Hygiene and cleaning purpose.
• Cleans and maintains orderliness in assigned areas and work equipment such as: Kitchen, Food preparation areas, Garbage and bottle rooms, Dishwashing machines, Sorting tables, Table sinks, Trash cans, Other equipment
• Ensures guest satisfaction & promotes hotels image in business by rendering and producing excellent quality of cleaning and sanitation of all equipment & table wares being utilized in Restaurants, Bars, and other guest areas related to Food & Beverage.
• Maintains grooming standard as per Dusit grooming policy.
• Reports to work on time to superiors to ensure all important information from previous shift have been passed on.
• Participates and attends all training, meeting organized by hotel management to always improve skills and knowledge necessary to perform the tasks.
• Performs other duties as assigned by Supervisor.

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore

• 6 days’ work week (8 hours per day)

• Duty meal allowance

• Uniforms provided

• Attractive incentives & bonus

• Staff rates at Accor hotels in Singapore and worldwide

Job Responsibilities:

• To perform all duties associated with the cleaning of walkways, public areas and guest reception area of the hotel.
• Ensure that the condition of fixtures, fittings and building components are well-maintained.
• Any other relevant duties as assigned.

Job Requirements:

• Able to work on weekends and public holidays.
• Able to work on rotational shifts.
• Able to speak and understand basic English.

JOB SUMMARY

Assist the Sous Chef in maintaining a smooth functioning Main Kitchen in conformance with corporate standard operation procedures. He must effectively control food cost, labour cost, other controllables, and maintenance and energy costs throughout the kitchen. The service of high quality food and achievement of budgeted or higher profits are a top priority, accident prevention and energy conservation are considered top priorities and cannot be over emphasised.

DUTIES AND RESPONSIBILITIES

1. Supervising all phases of food production. This includes banquet and cold prep in general, store room.
2. Maintain food quality and service in accordance with standardised company recipes and procedures throughout all food producing areas.
3. Check daily use records, production charts during peak and off peak period, adjusts estimating to the daily flow of business if necessary eliminating over production and waste.
4. Maintains and supervises good housekeeping, practices in all food producing areas, strictly enforcing “Clean As you Go” policy, also throughout all walk-in-fridges and reach-ins.
5. Check out all work station at beginning and end of the shift. Constantly spot checks food, to ensure foods meet our portion control and quality standards.
6. Assist to schedules and conducts regular monthly employee meeting with all Kitchen employees. Prior to this, will solicit area managers and lead hourly employees for topics to establish an agenda.
7. Actively seeks to develop a back-up person for his own position.
8. Assist in maintaining budgeted food and labour cost in order to produce desired profit.
9. In order to avoid personnel problems, will make extra effort to listen to all employees complaints and immediately communicate to Sous Chef or Executive Sous Chef, and Executive Chef in order to avoid employee turnover and keep morale at highest level possible.
10. Make sure that all employees throughout entire food production area have proper tools in order, sharpened and clean and all stations available. This must include clean utensils, pots, pans and sheet pans. Make sure that utensils are rinsed daily in iodine water, it will retard any kind of bacteria growth and transmission.
11. Responsible in weekly taste panel to ensure quality food being served.
12. Conduct daily 15 minutes training including the 20 basics.
13. Ensure all banquet function are served on time and of quality, need to work long hours when required.
14. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Strong in leadership.
• Must be able to oversee a kitchen.
• Responsible in daily operation.
• Good interpersonal and communication skills.
• A good team player.
• minimum 5 years experience in similar capacity.

We regret that only shortlisted applicants will be notified.

JOB SUMMARY

Maintaining a smooth functioning Crossroads Kitchen in conformance with corporate standard operation procedures. He must effectively control food cost, labour cost, other controllables, maintenance and energy costs throughout the kitchen. The service of high quality food and achievement of budgeted or higher profits are a top priority, accident prevention and energy conservation are considered top priorities and cannot be over emphasised.

DUTIES AND RESPONSIBILITIES

Essential Functions:

1. Train and develop all hourly employees to their fullest potential for future manpower needs.
2. Assist in maintaining budgeted food cost and labour cost.
3. Monitor and help control energy consumption and develop an active energy conservation program.
4. Develop a workable accident prevention program to make all associates aware of safety.
5. Good communication with Executive Chef, Executive Sous Chef and Sous Chef, Pastry Chef and Chinese Chef.
6. Promote inter-departmental co-operation and team work with all departments.
7. Supervise all food production in Crossroads Cafe and Room Service.
8. Participate in develop Menu and 15 minutes training program.
9. Ensure 39 points check list is being followed.
10. Understand job descriptions list is being followed.
11. The Junior Sous Chef in Sous Chef’s absence, will perform the duties as Sous Chef.
12. Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.

Job Duties:

1. Help in Kitchen where needed in peak business periods.
2. Constantly spot check food and quality service during all meal periods, to ensure that foods served meet out portion control and quality standard.
3. Insure sanitation of all areas.
4. Maintain all records as steak charts, roast meat charts and production charts, etc.
5. Prepare payroll and progress reports.
6. Help in kitchen and equipment maintenance.
7. Conduct 15 minutes training.
8. Take part in taste panels.
9. Attend monthly kitchen meeting.
10. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Strong in leadership
• Must be able to oversee a kitchen
• Responsible in daily operation
• Good interpersonal and communication skills
• A good team player
• minimum 5 years' experience in similar capacity
• Requires to do shift work

We regret that only shortlisted applicants will be notified.

JOB SUMMARY

Assist the Sous Chef in maintaining a smooth functioning Crossroads / Crossroads Buffet Kitchen in conformance with corporate standard operation procedures. He must effectively control food cost, labour cost, other controllables, maintenance and energy costs throughout the kitchen. The service of high quality food and achievement of budgeted or higher profits are a top priority, accident prevention and energy conservation are considered top priorities and cannot be over emphasised.

DUTIES AND RESPONSIBILITIES

Essential Functions:

1. Train and develop all hourly employees to their fullest potential for future manpower needs.
2. Assist in maintaining budgeted food cost and labour cost.
3. Monitor and help control energy consumption and develop an active energy conservation program.
4. Develop a workable accident prevention program to make all associates aware of safety.
5. Good communication with Executive Chef, Executive Sous Chef and Sous Chef, Pastry Chef and Chinese Chef.
6. Promote inter-departmental co-operation and team work with all departments.
7. Supervise all food production.
8. Participate in develop A-La-Carte Menu, Buffet menu and 15 minutes training program.
9. Ensure 39 points check list is being followed.
10. Understand job descriptions list is being followed.
11. The Junior Sous Chef in Sous Chef’s absence, will perform the duties as Sous Chef.
12. Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.

Job Duties:

1. Help in Kitchen where needed in peak business periods.
2. Ensure that all Buffet tables at the beginning and end of each shift are adequately set up or broken down for all meal periods.
3. Constantly spot check food and quality service during all meal periods, to ensure that foods served meet out portion control and quality standard.
4. Insure sanitation of all areas.
5. Maintain all records as steak charts, roast meat charts and production charts, etc.
6. Prepare payroll and progress reports.
7. Help in kitchen and equipment maintenance.
8. Conduct 15 minutes training.
9. Take part in taste panels on a daily basis.
10. Attend monthly kitchen meeting.
11. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Strong in leadership
• Must be able to oversee a kitchen
• Responsible in daily operation
• Good interpersonal and communication skills
• A good team player
• minimum 5 years experience in similar capacity
• Selected candidate will be posted either to Crossroads Kitchen or Crossroads Buffet Kitchen

We regret that only shortlisted applicants will be notified.

JOB SUMMARY

Assist in the smooth running of Crossroads Café with key role in building guests’ relations and ensuring guests’ satisfaction.

DUTIES AND RESPONSIBILITIES

1. Greet and seat guests as per SOP.
2. Handle all guests’ enquiries and follow up accordingly.
3. Handle and manage all reservations ensuring information is recorded correctly and followed up accordingly.
4. Responsible for guests’ check control.
5. To be aware of all Marriott Guests Incentive Programmes and ensure that the billing is carried our correctly.
6. Maintain and upkeep the hostess stand.
7. Maintain adequate supplies of clean and tidy menus.
8. Maintain excellent inter-departmental relations and share latest restaurant’s information with all departments concerned.
9. Monitor the needs and special requirements of regular guests.
10. To be fully aware and have knowledge of the restaurant’s menus, prices and other operation details at all times.
11. Maintain guests’ mailing list for the Restaurant and main key outlets database.
12. To actively solicit for new guests in consultation with the Sales & Marketing team.
13. Participate actively in all F&B promotions, maintain updated details and information through constant communication with parties concerned.
14. Follow the Hotel’s established telephone etiquette.
15. Attend daily restaurant briefing sessions.
16. Work closely with the Sales and Marketing Department, all F&B outlets in the Restaurant’s promotion effort through the use of flyers, direct marketing and mailing list.
17. Comply with the Hotel’s grooming and hygiene standards at all times.
18. Assist to ensure a safe working environment and prepare repair orders when necessary.
19. Assist to train and supervise other associates in the restaurant.
20. Use Total Quality Management process as a way of improving standards and service for out guests and all internal customers.
21. Cash/Bank Handling

• Process all payment methods in accordance with Accounting procedures and policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
• To ensure and follow established procedures and compliance as per LSOP guidelines.

22. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• 1-3 years of relevant experience
• Great conversational skills and teamwork-oriented.
• Positive outlook and outgoing personality.
• Able to start work within short notice.

We are looking for a Cook to join our team!

As a Cook, we rely on you to:

• Ensure the food quality is always of high standards
• Maintain the food preparation process in alignment with Shangri-La's service and hygiene standards
• Ensure all Health and Safety standards and policies are followed correctly
• Ensure accurate food preparation by checking reservations and events
• Ensure timely set-up according to event orders or reservations

We are looking for someone who:

• Has a passion for Culinary
• Enjoys interacting with people
• Enjoys being challenged
• Displays curiosity and takes time to learn and understand new culinary trends
• Committed to serving food of the highest quality
• Willing to work shifts

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

If you are the right person, what are you waiting for? Click the apply button now!

SCOPE

The incumbent serves as a point of contact for tenants and guests, and is responsible for handling guest and tenant requests in a friendly and caring manner. He/she will handle message, mail and parcel addressed to our tenants, guests, and staff according to the hotel procedures and our service standards in order to ensure satisfaction. The incumbent makes an effort to anticipate and meet the needs of tenants and guests by making reservations, planning special events, parties and meetings.

OVERALL OBJECTIVES

• Perform concierge services such as arranging transportation, airline reservations and changes, or any special request from the tenants.
• Answer guest questions and handle guest requests in a polite and efficient manner.
• Keep updated on all information concerning the hotel services, local events, places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of tenants' and guests’ interest in order to be able to answer their requests and questions.
• Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future tenants, guests and hotel staff according to hotel procedures.
• Oversee the upkeep of the lobby, and at times, support other departments.

REQUIREMENTS

• Impeccable grooming and articulation.
• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English (verbal and written)
• Ability to communicate in Mandarin and/or a second language will be an added advantage.
• Minimum 1 year’s relevant experience.
• Possess excellent judgment, attention to detail and ability to handle confidential information

Club Concierge:

• Provide a high level of customer service and assist with members and guest enquiries
• Collect green fees, buggy fees, rental club & shoe fees, corporate fees and late cancellation fees
• Assist with golf reservations for members and guests (phone, email, in-person)
• Responsible for the accountability of all sales and money transactions made during shift
• Maintain an accurate up-to-date Tee Sheet
• Communicate constantly with Golf Service Attendant, Golf Course Officer regarding any changes or updates
• Assist Corporate events with billing, registration, goodie bags, issuing score card
• Receive and process payment from Members' monthly statement and assist with refunds and billing disputes
• Prepare monthly average green fee reports
• In-charge of maintaining inventory and requisition for operation items for the CSA desk
• All stationary / operational items as well as rental club & shoe program

Club Events & Activities

• In-charge of promoting and maintaining accurate records on registration, updating of all current and newly created club activities and events
• Perform any other additional duties as and when assigned by supervisor and management whenever required

Retail Duties

• Demonstrate high level of customer service to members and guests by selling merchandise and providing information in a professional manner
• Perform opening and closing procedures for golf shop
• Assist with monthly stock take and orders for retail items
• Contribute to golf shop promotional programs both in conception and implementation of the program
• Assist and be in-charge of rotating stock, displaying merchandise in an appealing manner and keeping displays well presented and orderly
• Liaise with vendors to order stock replenishment
• Create purchase orders, contact vendors to organise delivery dates
• Lead by example for colleagues and junior staff in terms of professional appearance and customer service standards at all times

Basic Function:

Responsible to assist the Outlet Chef in the efficient operation of culinary areas to continually support the kitchen services to the hotel guests and associates.

Duties and Responsibilities:

1. Assist the Outlet Chef in being responsible for the Culinary Kitchen area, ensuring a smooth running, profitable operation within the framework of the Hotel.
2. Maintain the Hotels cuisine concepts and standards for food preparation and presentation.
3. Maintain food cost by ensuring that proper preparation, inventory, requisition, food pars and control systems are in place in all food operations areas.
4. Enforce the Marriott food preparation and presentation guidelines to ensure consistent quality culinary offerings to our guests.
5. Maintain food safety & protection. All food in working areas should be in compliance with food handling techniques, to include dating, proper storage, rotation, etc. Maintain the basic food safety and sanitation in accordance with the company policies.
6. Enforce Marriott’s 43 point Sanitation Checklist by ensuring all Kitchen areas are inspected on a monthly basis.
7. Achieve departmental Budget goals by maintaining efficient cost expenditure.
8. Accurately forecast business demands on a weekly basis to ensure efficient staffing & food production.
9. Ensure the completion & critique of the wage progress report on a weekly basis.
10. To ensure the awareness & enforcement of all Marriott S.O.P.’s.
11. To enforce operational Standards that are reviewed periodically and then updated and improved.
12. Responsible to maintain the overall welfare of our Associates by providing them with the training and resources to take care of our guests.
13. To ensure the efficient scheduling of Associates.
14. Ensure the accurate supervising of the Associates time control and payroll systems by working with Accounting and HRD.
15. To assist the Outlet Chef in supporting Supervisor & Associate training plans on a quarterly basis in conjunction with HRD.
16. To implement a departmental daily “15 Minute” training program.
17. To assist in the execution of Culinary Associate reviews, ensuring appraisals in a professional and timely manner.
18. To supervise all aspects of Associate management including hiring and discipline in conjunction with the Outlet Chef.
19. To train subordinate supervisors in effective “coaching and counseling” and the correct process of progressive discipline.
20. To conduct an effective monthly Associate meeting with minutes and P&A forwarded to the GM, F&B and HRD.
21. To practice “open door” policy to all Associates.
22. Periodically plan outside Associates activity to promote teamwork.
23. To be responsible for maintaining outlet safety at all times.
24. To be responsible for asset management of all outlet property and facilities.
25. Conduct a preventative maintenance inspection on a monthly basis.
26. Promote positive inter-departmental relations through candid communication and cooperation.
27. Ensure all Associates follow all job safety regulations and all hazards are reported to Loss Prevention and Engineering.
28. Perform any reasonable request made of management which is not lift threatening or against the law.
29. Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
30. Above all, to lead by example through a “hands on” approach to motivate our Associates to excel.
31. Responsible and to focus yearly culinary balance score card to achieve goal
32. Perform other duties as assigned by supervisor

Job Profile and Qualifications:

1. At least vocational certificate in culinary and with preference of bachelor's degree in culinary field
2. At least 4 years experience in culinary operation and supervision
3. Good in interpersonality and creative skill

We regret that only shortlisted applicants will be notified.

JOB SUMMARY

To assist in the supervision of the Kitchen staff; to ensure food preparation is done according to Marriott standards of food quality, presentation and sanitation.

DUTIES AND RESPONSIBILITIES

1. Responsible for maintenance and supervising good housekeeping practices in all food production areas (including walk-ins and freezers), strictly enforcing the “clean as you go” policy. Ensure compliance with local and state regulations.
2. Ensure that all work stations at the beginning and end of each shift are adequately set up or broken down for all meal periods. Co-ordinate this responsibility with the Food Production Managers through a daily log book and turnover meeting.
3. Constantly spot check food and quality service during all meal periods to ensure the foods served meet our portion control and quality standards. Perform as expediter during peak meal periods.
4. Understand job descriptions of all associates.
5. Supervise and assist in total food production effort.
6. Assist in training and development of associates.
7. Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
8. To conduct test panel and 15 minutes training daily.
9. Responsible for maintaining 39 points checklist up to the Marriott standards.
10. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least Professional Certificate/ NiTEC, culinary certificate or equivalent
• Minimum 3 years of working experience in the same capacity
• Able to cope in a face paced environment
• Good team player and team builder
• Able to perform shifts including on weekends, public holidays and night
• Selected candidate will be posted either to Crossroads Cafe or Crossroads Buffet kitchen.

Scope of Position

To prepare all the flower requirements for the guestrooms, function rooms and restaurants as requested by Housekeeping office. Also responsible in delivering Legendary Quality Experience to all guests with special focus in VIP arrivals.

Duties and Supporting Responsibilities

• To check daily arrival assigned room report and event order to ensure flowers are done and delivered before arrival / function starts.
• To touch –up public area and outlet flower every morning.
• Stock check of flower delivered suppliers are fresh and good condition.
• To sign in / out at housekeeping department.
• Clean flower vases before dispatch to guest room.
• To keep work area clean.
• To ensure chiller and flower vase water are changed daily.
• Sign out attendance when going off duty and inform housekeeper.
• To perform any other additional duties that may be assigned to her.
• To change flowers at Club Lounge every Tuesday.
• Participate in meeting when required.
• To arrange festive decorations.

At Hilton Garden Inn Singapore, Serangoon, as a Duty Engineer, you will be responsible for ensuring the smooth operation and maintenance of hotel facilities, systems, and equipment. Provide technical support and assistance to maintain high standards of guest satisfaction and safety.

Key Responsibilities:

• Perform routine inspections and maintenance tasks on hotel systems, equipment, and facilities.
• Conduct repairs and troubleshooting on electrical, plumbing, HVAC, and mechanical systems.
• Ensure prompt resolution of maintenance requests and work orders.
• Ensure compliance with hotel safety and security policies and procedures.
• Conduct regular safety inspections and report hazards or potential risks.
• Participate in emergency response procedures.
• Provide prompt and courteous assistance to guests with maintenance-related concerns.
• Ensure guest rooms and public areas are well-maintained and functional.
• Work closely with Housekeeping, Front Desk, and other departments to ensure seamless operations.
• Communicate maintenance schedules and updates to relevant teams.
• Maintain accurate records of maintenance activities, repairs, and inspections.
• Update and review maintenance schedules and procedures.
• Adhere to Hilton standards, regulations, and industry best practices.
• Ensure compliance with environmental and sustainability policies.

Requirements:

• Higher/Nitec in Electrical/Mechanical Engineering or related field.
• 2 years of experience in maintenance or engineering role, preferably in hospitality.
• Strong technical knowledge of electrical, plumbing, HVAC, and mechanical systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Flexibility to work rotating shifts, including nights, weekends, and public holidays