About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $4,500
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

• Oversee all site projects operations, functions and requirements
• Able to coordinate with contractor, sub-contractors & consultants
• Coordinate sub-contracts and suppliers on all project implementation issues and attend site meetings as and when required
• To ensure works are being carried out safely and in accordance with the latest WSH Act provision
• To ensure timely and smooth progress of works by monitoring the progress of works with respect to the targeted schedule
• All issues concern on site works
• To responsible for all others related or ad-hoc duties as and when directed

Job Description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Regularly review product quality and research new vendors
• Organize and supervise shifts.
• manage restaurant P&L to optimize man profit, monitor and control operational costs, cost of goods, labour and other controllable expenses.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Manage restaurant’s good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.
• Monitor inventory to ensure that resources are used effectively and minimizing wastage.
• Maintain a high standard of personal hygiene and appearance at all time.
• Ensure compliance to Company Standard Operating Procedure (SOP) as well as the cleanliness and sanitation at work areas. Make sure that the restaurant attains every form of licensing requirement, like liquor licenses, and quickly attend to repairs that have to be made within the restaurant.
• Any other ad hoc duties as assigned by the Company.

Job Requirement

• Minimum 3 years of working experience in F&B industry.
• Possess good supervisory skills such as accountability, organizing and planning skills.
• Able to control costs & use given resources efficiently and productively.
• Able to train, manage, motivate and inspire your team.
• Good leadership, communication skills and influence.
• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude.

Job Description:

1. Plan, propose and implement marketing campaigns across online, offline and marketplace platforms

2. Assist the team in writing manuscripts, recording and editing videos and editing pictures. Conceptualise, design and provide copywriting for marketing collaterals

3. Manage various social media platforms and other marketing channels to build and enhance the company's brand awareness.

4. Maintain and improve the company's image, and promote the expansion of the company's sales market.

5. Able to take on ad hoc tasks and administrative work assigned by the company.

6. Perform other ad hoc duty as required

Job Requirements:

1. Degree or above

2. Familiar with the operation of major social media (Facebook, Instagram, Xiao Hong Shu, WeChat subscription account etc.)

3. Familiar with office software, clear logic, good writing skills, good at copywriting and sharing on social media, and good language expression skills.

4. Proficient in using various photo editing software such as Photoshop, and have strong video shooting and editing and picture editing capabilities.

5. Good aesthetic design ability, have their own creativity and ideas.

6. Serious and responsible work, creative thinking, good teamwork spirit and communication skills.

7. Able to work independently, those with food photography experience are preferred

Job Responsibilities

- Oversee financial planning and business performance analysis, including budgeting, forecasting, cash flow, investment and risk management activities.

- You will ensure the accuracy of financial statements and adhere to corporate reporting timetables. You will also assist in implementation of management and administrative financial systems to provide structure for sustained business growth.

- To ensure compliance with established financial processes, local compliance requirements, financial reporting and review of revenue, expenditures, asset management, tax, management reporting and administration.

- You will be responsible for the implementation of finance strategies and objectives. You will manage and liaise with external auditors and tax agents.

-You must possess the knowledge to evaluate the company's P&L and also plan for effective finance strategies.

Requirements

- Prior experience from the F&B industry is an advantage.

- Have a strong understanding in inventory management and costing.

- Possess strong communication and presentation skills.

Job Resposibilities:

-Take charge of daily operational matters of the outlet and ensure smooth operations flow

-Uphold and enforce Company’s Rules & Regulations

-Supervise on the operational effectiveness & service standards of Tenants and Employees

-Prompt follow-up and working alongside with Tenants and staffs on various requests, sales and promotional activities and campaigns

-Conduct routine outlet Hygiene Checks and Inventory Checks

-Maintain good standards of outlet’s overall aesthetics (Food/Stall Display) and grooming standards of staff

-Any other duties as assigned by your immediate superior

DUTIES & RESPONSIBILITIES:

1. Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
2. Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
3. Conducts an analysis of the effectiveness of marketing campaigns
4. Interviews, hires, and trains marketing staff members
5. Establishes marketing goals based on past performance and market forecasts
6. Oversees current offerings and comes up with initiatives for new products or services
7. Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
8. Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
9. Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
10. Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
11. Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
12. Works within the department budget to develop cost-effective marketing plans for each product or service
13. Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
14. Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
15. Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
16. Plays an active role in improving the development of customer database
17. Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
18. Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
19. Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

Job Description & Requirements

1) Responsible for project and materials calculations as well as to maintain and update project budget.

2) Preparation of progress claims and Supplier’s / Sub-contractor’s payment.

3) To coordinate with all sub-contractors & supplier with regards to providing the necessary information, design, clarify discrepancies, etc. to implement and insure smooth progress of the project.

4) Coordinate with Clients, Consultants, Sub-contractors in relation to contractual issues, including attend site meetings.

Requirements 2 year working experience

Good knowledge in M&E

Able to work under pressure and meet deadline

DUTIES & RESPONSIBILITIES:

1. Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
2. Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
3. Conducts an analysis of the effectiveness of marketing campaigns
4. Interviews, hires, and trains marketing staff members
5. Establishes marketing goals based on past performance and market forecasts
6. Oversees current offerings and comes up with initiatives for new products or services
7. Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
8. Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
9. Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
10. Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
11. Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
12. Works within the department budget to develop cost-effective marketing plans for each product or service
13. Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
14. Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
15. Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
16. Plays an active role in improving the development of customer database
17. Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
18. Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
19. Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

As a Logistics Manager, you will oversee and optimize the warehouse and supply chain operations, focusing on efficiency and alignment with business objectives. Collaborating closely with cross-functional teams including logistics, marketing, and sales, you will ensure seamless coordination to meet operational goals and customer requirements.

Responsibilities:

• Strategically plan and manage logistics, warehouse, transportation and customer services.
• Liaise and negotiate with suppliers, retailers and resolve any arising problems or complaints from customers.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
• Optimize transportation routes and modes to minimize lead times and costs, ensuring on-time product delivery.
• Arrange warehouse, catalog goods, plan routes and process shipments.
• Implement effective warehouse management practices to streamline stock or inventory handling, storage, and order fulfillment processes for retailers and customers.
• Able to meet cost, productivity, accuracy and timeliness targets.
• Monitor market trends, customer demands, industry developments to implement best practices and innovative solutions to enhance supply chain efficiency.
• Supervise, coach and train warehouse workforce for any issues or challenges that arise.

Requirements:

• Bachelor's degree in supply chain management, Logistics, Business Administration, or any related field.
• Minimum of 10 years of working experiences in logistics and supply chain management.
• Excellent leadership and dynamic team player with the ability to motivate team, foster good relationships and collaboration, therefore achieving great outcomes and results.
• Excellent communication skills with the ability to build relationships with customers and suppliers.
• Strong decision-making skills, problem-solving skills.
• Details-oriented, results-oriented, and good time management skills.

• Manage 10 outlets, drive team performance as well as maximise sales and profitability in allocated outlets
• Conduct regular outlet visits
• Utilize interpersonal and communication skills to lead, influence, and encourage Store Managers
• Ensure proper planning of manpower schedule by Store Managers according to sales needs and labour target
• Ensure and maintain the productivity level of employees
• Maintain effective cost control in all areas in the outlets
• Ensure compliance of cash handling and management in the outlets
• Managing and supervising the work of newly opened outlet in the area
• Evaluate existing business procedures and recommend improvements
• Inform Operations team of any operational inconsistency
• Enforce the compliance of standard operating procedures
• Ensure Store Managers plan and execute all sales promotions effectively and efficiently
• Respond proactively to prevent and resolve customer service situation
• Ensure Store Manager trained new employees properly; follow up on the training progress of all employees
• Coach, counsel and discipline employees
• Regular review of work performance with employees
• Produce daily, weekly and monthly business reports
• Ensure proper approval of all HR matters (leave application, outlet transfer, resignation, promotion, conversion) within the area and ensure the proper submission of all paperwork
• Check monthly timesheet are accurate and correct
• Develop an effective network of communication across the area to ensure shared knowledge and understanding of business activity
• Develop specific goals and plans to prioritize, organize and accomplish work
• To attend all meetings and training programs when required
• Compliance to any other related operational issues and projects as and when required

Job Description: General Manager for LX CONSTRUCTION PTE LTD

Position: General Manager
Industry: Construction
Location: Client Sites
Reports To: CEO/Managing Director

Job Summary:

The General Manager (GM) for a construction company oversees all aspects of operations, management, and development of construction projects. The GM ensures the company’s projects are completed on time, within budget, and to the highest quality standards. This role requires strategic leadership, exceptional organizational skills, and the ability to work effectively with clients, contractors, and staff. The GM will also drive business growth, manage financials, and maintain relationships with key stakeholders.

Key Responsibilities:

1. Leadership & Management:Lead, manage, and motivate the project management team, including project managers, engineers, supervisors, and support staff.
   Provide strategic direction for the company’s growth and ensure projects align with the company’s mission and objectives.
   Manage day-to-day operations and coordinate between different departments such as procurement, design, construction, and administration.
   
2. Project Oversight & Execution:Oversee the execution of construction projects, ensuring they are completed on time, within budget, and in accordance with quality standards.
   Review project plans, designs, schedules, and budgets to ensure alignment with client needs and company capabilities.
   Monitor progress and resolve any issues or delays that may arise during the project lifecycle.
   
3. Financial Management:Develop and manage project budgets, ensuring effective cost control and profitability.
   Oversee financial performance, including cost estimation, budgeting, and tracking expenses.
   Prepare financial reports for senior management and stakeholders, including forecasts and variance analysis.
   
4. Client & Stakeholder Relations:Build and maintain strong relationships with clients, subcontractors, suppliers, and regulatory agencies.
   Represent the company in meetings with clients, consultants, and contractors to discuss project specifications, timelines, and budgets.
   Ensure customer satisfaction through regular communication, updates, and handling any complaints or concerns.
   
5. Compliance & Safety:Ensure all construction activities comply with safety regulations, building codes, and environmental laws.
   Develop and enforce safety protocols to ensure a safe working environment for all employees and contractors.
   Ensure the company adheres to quality standards and regulatory requirements for all projects.
   
6. Business Development & Growth:Identify new business opportunities and lead efforts to expand the company’s project portfolio.
   Work with the marketing team to identify and bid on new projects.
   Oversee the negotiation of contracts and agreements with clients and subcontractors.
   
7. Team Development & HR:Lead recruitment, training, and development programs to ensure the company has skilled personnel to execute projects successfully.
   Foster a positive work environment that promotes collaboration, accountability, and continuous improvement.
   

Key Requirements:

1. Education & Experience:Bachelor’s degree in Civil Engineering, Construction Management, Architecture, or related field (Master’s degree preferred).
   Minimum 10 years of experience in the construction industry, with at least 5 years in a senior leadership role such as Project Manager, Operations Manager, or similar.
   Strong background in managing large-scale construction projects, including budgeting, procurement, scheduling, and resource management.
   
2. Skills & Competencies:Exceptional leadership and people management skills.
   Strong knowledge of construction processes, building codes, safety regulations, and quality assurance procedures.
   Proficiency in project management software (e.g., MS Project, Procore, Primavera).
   Excellent communication, negotiation, and interpersonal skills.
   Strong problem-solving and decision-making abilities.
   Financial acumen with the ability to manage and control project budgets.
   Ability to work under pressure and handle multiple projects simultaneously.
   
3. Certifications:Project Management Professional (PMP) or other relevant construction certifications (e.g., LEED, Six Sigma, etc.) preferred.
   Health and Safety Certifications (OSHA, etc.) would be advantageous.
   
4. Personal Attributes:Strong business acumen and a forward-thinking approach.
   Ability to build and maintain strong relationships with clients, stakeholders, and team members.
   High level of integrity, professionalism, and accountability.
   Strong negotiation skills and the ability to resolve conflicts effectively.
   

Working Conditions:

• Full-time position, with occasional travel to project sites.
• Ability to work long hours, including evenings and weekends, depending on project deadlines and requirements.
• Office-based, but frequent on-site presence is required.

• Collecting, interpreting and reviewing financial information
• Predicting future financial trends
• Reporting to management and stakeholders, and providing advice how the company and future business decisions might be impacted
• Producing financial reports related to budgets, account payables, account receivables, expenses etc.
• Developing long-term business plans based on these reports
• Reviewing, monitoring and managing budgets
• Developing strategies that work to minimise financial risk
• Analysing market trends and competitors

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Job Responsibilities

• As a Vessel Manager, you will assume full responsibility for safe operation of a Fleet of vessels assigned to you.
• Besides day to day close monitoring of vessels, you will be required to supervise dry-dockings and repairs, carry out vessel inspections, conduct technical investigations, ensure certification and documentation of vessels under your charge are up to date and meet international safety standards.
• You will also judiciously manage budgets allocated to vessels and produce regular reports.

Job Requirements:

• Minimum 10 years sailing experience.
• Minimum 1 years sailing experience as Chief Engineer.
• You should be professionally sound, highly motivated & a good team player.
• Good leadership qualities & strong commitment to safety/compliance procedures are essentially needed in our organization.

We are an Italian Restaurant in Singapore looking for a manager who will be responsible for overseeing the overall operations of the restaurant, including but not limited to

• At least 10 years of experience in managing Italian restaurants, with a deep understanding of Italian cuisine and customer preferences.
• Managing all aspects of restaurant operations
• Managing cost control for food and beverage and profitability of the restaurant.
• Building and maintaining relationships with suppliers and clients to enhance business opportunities.
• Ensuring compliance with health and safety regulations.
• Staff duty rostering and approval of leave. Supervising staff, including recruitment,training and performance reviews.
• Maintaining high standards of food quality and customer service.

Smiggle has terrific opportunities for experienced Retail Supervisors / Store Managers to join our growing business.

To succeed in this fantastic role you must be passionate about stationery and be able to create an experience for our fans (both customers and team members) that is personal, exciting and creative.

Reporting to the Regional Manager, the candidate has to show the following characteristics:

Results focused - you must have a strong sales focus and proven results in the following areas:

• Good Store Presentation and Visual Merchandising Skills
• Experience in Rosters and Labour Wage control
• Good Inventory Management and Loss Prevention
• Previous experience in a Retail / FMCG environment
• A Multi Tasker - To be able to Prioritise and juggle your tasks

FUN!!! – You can do all of the above with a smile on your face and maintain a positive attitude, you lead by example to ensure excellent customer service and seek to ensure you provide every customer with a smile and a giggle!

A career at Smiggle offers you:

To be part of the Smiggle Family with over has over 200 stores across Australia, New Zealand, The UK, Singapore and Malaysia.

Professional Development: We believe in investing in our people to ensure that they grow alongside our business.

• Attractive Salary: Competitive salary offered.
• Reward and Recognition: Bonuses and monthly team commissions
• Generous Staff Discounts and Incentives.
• Leave & Rest Days: Generous Leave & Rest Day entitlements

If you are ambitious and are keen to explore the opportunity to be part of a truly exciting and successful business, we would be keen to hear from you. Apply now!

Follow Smiggle on Instagram and Facebook, or stop by smiggle.sg to learn more about us.

Where a smile meets a giggle, it’s the world’s greatest place!

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

JOB SUMMARY / JOB OVERVIEW:

The Marketing Manager is responsible for managing activities to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners, and other stakeholders that the company considers as important to achieve business goals. He/She utilises marketing as well as market research and analysis to drive the formulation of marketing strategy and planning.

He/She plans and oversees a broad range of initiatives including product and business service launches, advertising, email efforts, events, and social media communications. The Marketing Manager oversees the production of all promotional materials and marketing campaigns.

DUTIES & RESPONSIBILITIES:

• Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
• Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
• Conducts an analysis of the effectiveness of marketing campaigns
• Interviews, hires, and trains marketing staff members
• Establishes marketing goals based on past performance and market forecasts
• Oversees current offerings and comes up with initiatives for new products or services
• Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
• Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
• Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
• Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
• Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
• Works within the department budget to develop cost-effective marketing plans for each product or service
• Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
• Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
• Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
• Plays an active role in improving the development of customer database
• Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
• Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
• Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

The Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards.

We are hiring for the following outlets:

• Long Bar
• Raffles Courtyard

Primary Responsibilities

Overseeing Daily Operatoins and Achieving Targets

• Supports Resident Mixologist in providing world-class hospitality and drinks making.
• Ensures operating par stock for OS&E and beverage.
• Adheres to bar Standard Operating Procedures.
• Delivers quality and consistency of all drinks served in accordance with the bar recipe by Raffles Hotel Singapore.
• Ensures maintenance equipment checklist to be conducted on weekly basis with Engineering and Housekeeping team.
• Ensures bar/outlet and related areas and outlet hygiene are kept to Raffles Hotel Singapore and HACCP standards.
• Ensures cleanliness and appearance of the bar/outlet and related areas at all times and takes immediate action when required.
• Attends all Raffles Hotel Singapore or Food & Beverage training platform for all colleagues.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the bar/outlet during all key operation periods.
• Achieves or exceeds outlet’s goal and sales target.
• Delivers personalise guest experience and in accordance to MOQ, Forbes and LQA Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleague or operator at all times.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Marketing Plan and Revenue Management

• Able to comfortably and confidently answer questions and attend to queries or feedback regarding Raffles Hotel Singapore and bar.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Carries out appropriate and effective measures to improve control of costs, expenses, and labour.

Training, Learning and Development of the Team

• Attends Raffles Hotel Singapore or Food & Beverage training for all colleagues.
• Completes On-the-Job-Trainings and develops new skills and knowledge.
• Assists and guides the departmental orientation for new colleagues.
• Adheres to Raffles Hotel Singapore fire and safety, emergency procedures and hygiene NEA rules and regulations are met and achieve.

Candidate Profile

Knowledge and Experience

• At least 1 year of relevant bar experience with similar standing or profile.
• Knowledge of classic/international cocktails, spirits and hospitality.
• Proficient in Microsoft Office and basic POS management.
• Previous relevant bar experience with similar standing or profile as bartender.
• Passionate in beverage and cocktail making and knowledge of alcoholic beverages and mixing of drinks.
• Ability to work with a team of diversified background and support the team accordance to Raffles Hotel Singapore policy and plan.
• Certified with valid National Environment Agency (Singapore) Basic Food Hygiene Handler.
• Highly organised with strong analytical and communication skills.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the hotel.

Competencies

• Extrovert, sociable, and avid representing the bar/outlet and the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Commitment to professional values – brand conscious.
• Demonstrates sophistication, humbleness, clear personality, charisma, confidence, professional etiquette and pride.
• Builds strong rapport and coordinates approached with other departmental colleagues.
• Guests and people oriented.
• Self-driven. Positive and passionate.
• Sense of urgency and able to prioritise.
• Anticipate guest need.
• Able to work under pressure.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Manage all club activities and analyze all financial performance and organize work for all internal resources and recommend solution to increase productivity of club.

Design all financial plans and budgets and maintain inventory of all club equipments and supplies and implement all company programs according to club policy.

Develop all profit and loss statements for club and prepare required operating plan for same and implement all improvement strategies for club and supervise achievement of all club objectives.

Administer all profit and losses for club and prepare monthly reports for same and maintain good professional relationships with all members to recommend solutions to all issues and hire and evaluate staff performance.

Train all staff member, conduct various planning sessions and prepare reports for all staff performance in club and organize weekly meetings to design effective strategies to achieve all club objectives.

Provide development coaching to all members and prepare director reports for seniors and collaborate with human resource department to implement all training programs.

Oversee all training sessions of staff and ensure compliance to all loss prevention and human resources policies and assign all departmental head for various club duties and resolve all employee pay issues.

Develop and maintain an effective team culture at all times and prepare schedule for shift coverage and evaluate everyday activities of club and ensure cleanliness at all times.

Provide optimal level of customer services to all guests and administer all payrolls and ensure compliance to budget.

Prepare and approve all cash management reports according to required standards.

• Maitain aquarium products, ornamental fishes, corals and tanks.
• Handle customer's enquiries
• Store livestock tank/display tank maintenance
• General housekeeping of retail shop
• Assist in ad hoc job task
• Drafting quotations.
• Liaising with suppliers.
• Administrative works.
• Receptionist works.
• Drafting and preparing reports.
• Training will be provided on the job with a supervisor.

Job Requirements

• Sales-driven and self-motivated.
• Knowledge of aquarium fishes and corals is an added advantage.
• Experience in the aquarium industry or as a personal passion is an added advantage.

Benefits

• Basic + Commission + Performance Incentive
• Excellent career growth opportunity

You will be assisting the Director of Finance for managing the financial health and sustainability of the Club; all accounting, financial and payroll related issues, including but not limited to statutory and management reporting requirements, audit and control.

Duties & Responsibilities

• Assist Director of Finance in planning, organizing and executing financial tasks and projects of the Club
• Lead and mentor the Finance team, fostering a collaborative and high-performance environment.
• Review, evaluate financial statements, reports, and processes to ensure accuracy and compliance
• Complete financial reports, lead the month-end closing process and conduct monthly financial forecast.
• Develop and implement plans for budgeting, forecasting, and reporting.
• Provide financial insight and analysis to drive the business performance of the organization.
• Manage year end audit process, impairment assessment and attend to audit queries
• Ad-hoc duties assigned by management

Requirements:

• Degree in finance and accounting or related fields
• ACCA or CPA Singapore equivalent.
• Minimum 3 years of work experience as a Finance Manager
• Meticulous and analytical with data.
• Excellent interpersonal and communication skills; proactive team player.
• Ability to work under pressure and meet tight deadlines.
• 5-day work week

Responsible for managing the staff within the Caffè, achieving assigned business results, representing Prada Caffè brand, and ensuring the implementation of all corporate directives and procedures.

• Expands the network of potential new clients, retains regular customers, and coordinates the management of Top and VIP clients.
• Ensures excellent customer reception and service, maintaining the quality standards required by the company.
• Collaborates with the team (Floor, Bar, Kitchen, Warehouse) and HR in work planning/shifts, ensuring proper organization of staff to guarantee excellent service.
• Coordinates team activities, conducts briefings and feedback meetings to improve performance, motivation, and sense of belonging to the company.
• Manages delicate cases of sales service and after-sales disputes personally.
• Supports HR in the hiring and management process of the Bar/Restaurant staff.
• Enforces internal procedures in collaboration with the Managers.
• Maintains updated knowledge of the pastry and restaurant industry, monitors competitors and communicates insights to all staff.
• Develop weekly training calendar, assuring an adequate level of service knowledge.
• Collaborating with the corporate team to ensure menu changes reflect seasonal ingredients.
• Participating in weekly corporate meetings presenting performances and updates.
• Maintaining relationships with suppliers.
• Minimizing food waste keeping updated corporate reports on that.
• Ensures product availability and proper maintenance within the pastry/bar/restaurant warehouse, placing daily orders to address any shortages – weekly purchase with Italian group.
• Ensures that products for sale meet the high-quality standards set by the company, reporting any discrepancies to the laboratory and headquarters.
• Supervises the overall image of the Pastry/Bar/Restaurant, especially maintaining the order of the showcases.
• Ensures that all areas of the Pastry/Bar/Restaurant comply with hygiene and health regulations and company guidelines.
• Knows and communicates company procedures to the staff, ensuring alignment with the company's image and standards.
• Prepares weekly reports on the operation of the Pastry/Bar/Restaurant and conducts detailed analyses – share them weekly with corporate structure.
• Identifies strategic improvement actions based on KPI analysis results.

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented