Job Responsibilities:

• Input all invoices data into system.
• Assist Accountant with performing month end accruals for any unprocessed invoices at the end of the month.
• Process ambassador expense claims for payment within 5 business days of receipt of claim
• Check all expenses reports and cheque requisitions to ensure that supporting documents are attached and proper approval have been obtained.
• Perform monthly reconciliations between Accounts Payable sub ledger accounts and supplier statements.
• Ensure that all payments are supported by adequate documentation.
• Follow all hotel policies and procedures pertaining to the Accounts Payable and payment procedures.
• Maintain an efficient filing system of Paid Invoices based on the vendors’ name.
• Reconcile balances of Account Payable in subsidiary ledger at the closing of each month with the General Ledger Control Account and prepare the "Aging List" of Accounts Payable.
• Maintain adequate up-to-date files for Account Payable Records and prepare monthly accruals for goods and services received.
• Responsible for auditing and processing all invoices. Ensure all invoices are attached to an approved and authorized purchase order. Audit all extensions, approval signature and any prior payment that has been made.
• To arrange the invoices alphabetically which has been posted in the computer and put them in a temporary file until such time that it is paid.
• Prior to payment, the Accounts Payable Officer must complete all the supporting documents such as Purchase Order and Purchase Request and attach them to the invoices.
• Should be aware of the deadline for the monthly payment of taxes, water, electricity, telephone and others.
• Keep all used cheque books for future reference.
• Maintain an efficient filing system of Paid Invoices based on the vendor’s name.
• Photocopy the supporting documents for Assets and Liabilities schedules.
• Assist the Accountant to determine the correct Expense Code.
• Assist the Accountant to solve the queries from suppliers.
• Ensure that a copy of all Purchase Orders are received and attached to the respective invoices.
• To maintain files for all Paid and Unpaid Invoices. Paid Vouchers should be filed according to the numerical sequence of voucher, with all supporting documents and invoices attached. Duplicate copy of vouchers should be filed separately in a control file and used for posting of payment transactions into the General Ledger and Accounts Payable Records.
• To balance and reconcile Suppliers Monthly Statements to the Hotel Accounts Payable Records.
• To reconcile balances of Account Payable in subsidiary ledger at the closing of each month with the General Ledger Control Account and prepare "Aging List" of Accounts Payable.
• To maintain adequate up-to-date files for Account Payable Records, prepare monthly accruals for goods and services received but not invoices.
• In the case of purchases through importation from outside the country, and where Letter of Credits (L/C) are required, the Accounts Payable Officer will maintain a record of all Letter of Credits and initial payments issued to the suppliers.
• To cooperate and assist with the reconciling of month-end Inventory Book Balances to actual physical counts.
• To maintain prepayment schedule and post journals to charge out to expenses where applicable.
• To assist Finance Manager in Fixed Assets recording, disposal, and tagging where applicable.
• To perform other accounting tasks that are required by the Accountant and Director of Finance.

Job Specifications:

• Minimum of 2 years’ experience in Finance, 5 star luxury environment preferred.
• Projects professional image at all times through personal presentation / interpersonal skills.
• Initiates contact and establishes rapport easily.
• Appreciates and maintains an effective outlet for stress.
• Has the ability and willingness to undertake further development.
• Formal qualifications in Finance to at least Diploma level
• Exceptional people and communication skills
• The highest level of attention to detail
• Exceptional organisational and time management skills
• Microsoft Office expertise to Intermediate or Advanced level
• Creativity and imagination
• Experience in preparing, writing and proofing advertising copy
• An affinity with technology in relation to Press Release distribution

You will assist the Accounting Manager in overseeing the Accounts Payable functions.

Responsibilities:

• Accounts Payable
• Process vendor invoices and prepare payments
• Update bank balances and cash flow records
• Perform monthly bank reconciliations
• Post journal entries
• Ad hoc tasks when required

Requirements:

• Minimum LCCI or equivalent
• Experience in partial accounts payable
• Proficient in Excel and other Microsoft Office applications
• QuickBook knowledge will be an advantage
• Meticulous, eye for details, precise, organise and efficient

Benefits:

• Meal Allowance
• Insurance cover
• Medical benefits

* Only shortlisted candidates will be notified.

Job Description:

• Plan and carry out preventive maintenance throughout the hotel to ensure that standards are maintained for guest comfort.
• Assist the Chief Engineer in the general administration, training and coaching within the department.
• Ensure the smooth daily operation in the department through supervision, delegation of duties and coordinate all engineering activities within the Hotel.
• Ensure the preventive/ corrective maintenance for all the hotel’s facilities are done promptly.
• Conduct routine checks and log data of all facilities, following up on faults and repair works if required.
• Perform property/ room preventive maintenance inspection and update.
• Perform incident investigation and prepares report.
• Source for quotations and prepare purchase requisitions for spare parts and repair works.
• Maintain the tidiness of the store, workshop and check on the tool inventory.
• Ensure that all spare parts are available for use whenever required and proper storage of supplies & materials.
• Maintain fire-fighting facilities and equipment in compliance to the Fire Safety regulation.
• Perform regular energy/ defect analysis and be involved in energy management.
• Keep up to date on safety-related administrative documents.
• Ensure his/her own safety and the safety of others during interventions and those of the external service providers.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for: full power failure, evacuation fire system re-set and / or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by the local Council, § Government and Manufacturer specifications.
• Support the co-ordination of safety and security/risk management programs via third party providers
• Work with the operational Department Heads team to ensure InterREACT tracking and compliance
• Ensure health, safety and welfare of all ambassadors is provided for through implementation of integrated occupational safety and health program.
• Ensure the external areas of the hotel are neat and tidy and maintained in line with Company brand standards.
• Strive to honour the Accor Vision and demonstrate active use of Accor Values.
• Any other reasonable request within your range of competence as required by Management.

Job Requirements:

• Engineering Diploma and at least 2 years of experience in a similar role.
• Computer literate.
• Good command in English language.
• Passionate, energetic and self‐motivated individual who can deliver exceptional performance.
• Strong interpersonal and communication skills.
• Able to work well with teams and demonstrates excellent leadership.

You will assist the Property Manager in the task of maintaining and repairing the hotel's various M&E systems and in keeping the hotel in good conditions externally and internally

Responsibilities:

• Monitor and work with vendors on the maintenance of various M&E system, such as Lift, Air-con, Fire & Safety, etc.
• Receive Work Order and plan daily works
• Troubleshoot issues and perform minor repairs
• Escalate unresolved issues effectively
• Maintain & replenish stock items
• Ad hoc tasks when required

Requirements:

• Knowledge of Mechanical & Electrical systems
• Basic skiils in mechanical & electrical repair works
• Basic skills in plastering, painting and wood works
• Neat and organized traits
• A team player with good coordination skills
• Work 6 Days / Week

Benefits:

• Meal Allowance
• Insurance cover
• Medical benefits

*Only shortlisted candidates will be notified

Job Description:

• Responsible for preparing and serving all products, including espresso based and other bar drinks, giving individualized attention towards each customer.
• Take on shift duties and responsibilities for the cashier.
• Maintain set standard of quality, service, product and cleanliness at all times.
• Support inventory management, ordering and operations.
• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees/teas and bar drinks such as cocktails and mocktails.
• Clean or sanitize work areas, utensils, or equipment.
• Provide customers with product details, such as coffee blend or preparation descriptions.
• Initiatives for continuous improvement on beverage elements.
• Plan continuous improvement activities within the team.
• Create new coffee/ tea beverage recipes based on customers' profiles and beverage preferences.
• Monitor the preparation of coffee-based beverages and teas.

Job Requirements:

• Able to converse in English.
• Able to perform well during high-volume peak hours.
• Agile, energetic & team player.
• Charismatic and enthusiastic in meeting new people and forging client relationships.
• At least 3 years of experience in specialty coffee and the coffee industry.
• Infectious love of coffee and has high enthusiasm to share knowledge and skills.
• Be a model barista, with excellent communication skills and customer service.
• Excellent knowledge of FOH systems, ordering and inventory.
• Understand health and safety, and basic food hygiene practices.
• Focused perspective on what a high-functioning coffee bar looks like and how to execute.
• Detail oriented, punctual and well disciplined.
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.

• Efficiently, courteously and expediently welcome, handle, check in, check out and bid farewell for all VIP lounge guests ensuring their comfort and satisfaction, adhering by the hotel standards required.
• Efficiently and courteously provide cashiering-related services and foreign exchange.
• Adhere to all credit procedures and accounting procedures as they pertain to the registration process.
• Efficiently and courteously provide information and assistance and maintain excellent relations at all times.
• To handle all keys, mail, telexes, messages and any other items for guest as requested.
• To assign rooms and prepare keys/folders for all arriving guests.
• Maintain good guest relations with in-house guests at all times.
• o contribute in developing the hotel’s Guest History system by obtaining relevant details and inputting them into the hotel information system.
• Efficiently and courteously provide Food & Beverage related services ensuring guests’ comfort and satisfaction, adhering by the hotel standard required.
• Perform other duties related or unrelated to VIP lounge or as assigned by Manager.

Oversee the efficient and effective operations of the fitness studio. Excel in delivering Legendary Quality Experience to all guests.

Job Responsibilities:

• Provide professional advisory and support in the aspect of fitness & wellness
• Provide safe and effective instruction of all cardiovascular and weight training equipment.
• Knowledge of fitness equipment and exercises.
• Develop safe and effective exercises for individuals of various fitness equipments
• Instructors are to be present in the gym at all times during their shifts, and are only to leave the gym during their specified break times.
• Opening and/or closing of the gym and completion of checklists
• Maintain cleanliness of gym equipment and the facilities.
• Responsible for the maintenance and cleanliness of the equipment and the facilities

Job Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC relating to fitness/sports.
• Preferably with experience working in similar capacity and in luxury hotel company.
• Good communication skills and enjoys interaction with guests.
• Knowledge of fitness equipments and exercises.
• Certified experienced trainer in various sport activities, such as pilates mat work, aerobics, yoga, and personal fitness training.
• Candidate must be able to work on rotational shift including weekends and public holidays

• Assist in identifying new business opportunities and potential customers in Singapore.
• Manage existing client accounts, ensuring customer satisfaction and addressing their needs effectively.
• Develop and maintain strong relationships with customers, providing expert advice on our products and services.
• Prepare and present sales presentations and proposals tailored to the client’s needs.
• Collaborate with cross-functional teams to ensure smooth product delivery and customer support.
• Meet or exceed sales targets and KPIs set by the Sales Team Lead.
• Keep up to date with industry trends, market dynamics, and competitor offerings.
• Provide regular feedback to the Sales Team Lead on market conditions and customer insights.

• Secure recurring revenue streams through upselling reliability services contracts to existing and new customers across all end markets.
• Coordinate with end market sales teams and service teams to achieve country service sales targets.
• Update sales opportunity information accurately and regularly into Rotork sales management system (CE) ensuring accurate reporting and order input forecasting.
• Educate, coach and mentor others to effectively and confidently sell all Service products.
• Work in partnership with end markets sales team to target and access new markets and customers.
• Carry out sales activity with customers including site surveys, sales support, contract negotiation, product presentations and seminars.
• Provide insights into market trends, competition and customers’ needs.
• Be prepared to travel as needed (national and international) to achieve the sales targets and growth opportunities in the country

We are seeking a highly motivated, independent professional to join our risk management team. As part of the risk management team, you will be a key team member managing the firm’s risk and regulatory compliance matters which include but not limited to business, financial and security.

Responsibilities

Staff Independence

• Manage and organise annual declaration of independence for staff
• Conduct annual independence testing
• Checking of independence for new joiners

Advisory

• Attend to day-to-day queries relating to client onboarding and continuance, independence, and anti-money laundering
• Review basic legal documents such as engagement letters and non-disclosure agreements
• Update firm’s policies based on regulatory changes

General Compliance

• Carry out annual and regular testing to ensure compliance to firm’s policies
• Organise information for reporting to the group and regulators
• Organise and prepare information for internal testing and regulatory inspections
• Organise, facilitate and deliver risk management related training

Other ad hoc duties as and may be assigned

Requirements

• Degree in Accountancy, Business or relevant discipline.
• At least 5 years of relevant experience in an international public accounting firm. Audit experience would be preferred.
• Possess keen interest in the international development of risk management policies with a good understanding of regulatory compliance.
• Good understanding of corporate governance, regulatory compliance, auditing standards and accounting principles
• Strong communication and teamwork skills, with ability to communicate effectively with cross-functional teams.
• Excellent oral and written communication skills.
• Curious and motivated, with strong analytical and problem-solving skills

• Develop and deliver lounge operations to budget 
• Continually grow customer satisfaction ratings
• Continual development of service culture programs
• Protect lounges under our care
• Oversee recruitment and retention of key talent within the department
• Ensure that interactions with our guests (internal or external) are positive, productive and professional

• Ensures all public areas and guest room are clean and comfortable.
• Reports and hands over lost and found articles to the front office immediately.
• Ensure work areas and pantry in organised condition at the end of every shift. Ensures that all equipment used is clean and kept in good working condition at all times.
• Able to organise own work flow to ensure completion of all assigned duties in a timely and organised manner.
• Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
• Undertakes and performs any additional duties as assigned.

Keysight is the world's leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions. Our employees leverage their insight and passion to deliver measurement solutions in wireless communications, aerospace and defense, and semiconductor markets with world-class platforms, software and consistent measurement science. This job will be part of the Communications Solutions Group, which is responsible for Keysight's portfolio in the Wireless Data Ecosystem, including wireless devices, operators, internet infrastructure, and Aerospace & Defense. Our software-centric solutions accelerate our customers' time to market and reduce their costs - giving them a competitive advantage in today's and tomorrow's technology waves.

Job Description

This position is for a full-time Project Manager to join Keysight’s Quantum Engineering Solutions (QES) organization, which is responsible for producing world-leading solutions in quantum technologies, including quantum computing, quantum communications and quantum sensing. The ideal candidate will be responsible for tracking project deadlines, managing delivery schedules, and leading a team of talented engineers and researchers. While a deep understanding of quantum computing is not required, some familiarity with the field is beneficial. Experience in HPC (High-Performance Computing), data science projects cloud computing, and managing open-source projects will be highly preferred.

Job Responsibilities

• Oversee and manage the lifecycle of projects, ensuring timely delivery and alignment with project goals.
• Track project milestones, deadlines, and deliverables, adjusting plans as necessary to meet objectives.
• Lead and motivate a multidisciplinary team, fostering collaboration and effective communication across all project stages.
• Collaborate with technical leads to ensure project scope and objectives are aligned with organizational goals.
• Coordinate with stakeholders, providing regular updates on project status and addressing any risks or issues that may arise.
• Ensure proper documentation and reporting for all project phases.

Job Qualifications

• BS/MS in Computer Science, Computer Engineering, Management or equivalent.
• Over 10 years of experience in project management, preferably in a technical or scientific environment.
• Basic understanding of software engineering.
• Experience managing HPC, data science, and cloud computing projects is strongly preferred.
• Experience managing open-source projects is a plus.
• Good understanding of quantum information science is desired but not mandatory.
• Excellent analytical and troubleshooting skills.
• Ability to work in a collaborative environment and to develop teamwork among individuals and over geographically disperse teams.
• High tolerance for ambiguity, results-oriented, meets timelines, handles pressure while working positively in a collaborative manner.
• Excellent written and verbal communication skills
• Willingness to learn proactively.

YiFang TCM PTE. LTD.

Position: TCM Clinical Manager Location: Singapore, Bedok Salary: $2,100 to $5,000 per month

About Us: Healthy Heart PTE. LTD. is a reputable Traditional Chinese Medicine (TCM) clinic dedicated to providing holistic health and wellness solutions. Our clinic is renowned for its professional and caring environment. We are seeking a motivated individual to join our team as a TCM Clinical Assistant.

Responsibilities:

• Assist TCM physicians in patient care and treatments.
• Prepare and maintain treatment rooms and equipment.
• Manage patient flow and ensure smooth clinic operations.
• Administer basic TCM treatments under physician supervision.
• Educate patients on prescribed treatments and herbal medicines.
• Maintain accurate patient records and assist with administrative tasks.
• Ensure the cleanliness and organization of the clinic.
• Participate in clinic events and community outreach programs.
• Promote and sell treatments and services.

Requirements:

• Prior experience in a TCM clinic or healthcare setting is advantageous.
• Strong communication and interpersonal skills.
• Fluent in English and basic Mandarin (to educate patients on TCM Herbal Medication consumption).
• Detail-oriented with strong organizational skills.
• Ability to work independently and collaboratively.
• Compassionate and patient-focused.

Benefits:

• Competitive salary up to $5,000 per month.
• Opportunities for professional development and continuous education.
• Supportive and friendly working environment.
• Free medical benefits and employee discounts on products and medicine.

How to Apply: Interested candidates are invited to send their resume and cover letter to [email protected] or WhatsApp to +65 9459 3969. Please include "TCM Clinical Assistant Manager" in the subject line. Only shortlisted candidates will be contacted for an interview.

Join us and contribute to the health and well-being of our community through the power of Traditional Chinese Medicine! We look forward to welcoming a new member to our dedicated team.

Roles & Responsibilities:

• Develop new business opportunities and drive client acquisition
• Build and nurture relationships with existing clients to identify sales leads
• Serve as the primary point of contact for client inquiries and feedback
• Conduct market research to identify potential clients and emerging trends
• Design and execute sales strategies to meet revenue and growth targets
• Work with the sales team to develop proposals and presentations
• Negotiate terms with clients, ensuring beneficial agreements
• Collaborate with internal teams (operations, customer service) for seamless delivery
• Provide regular sales reports and insights to the management team
• Maintain high customer satisfaction through proactive communication and problem-solving
• Stay updated on industry trends and competitor activities
• Handle tenders, RFQs, and Bids as needed

Requirements:

• Proven experience in business development or sales within the logistics sector
• Strong understanding of local and intra-Asia markets
• Excellent communication and negotiation skills
• Ability to work independently and collaboratively in a team
• Proficient in sales strategy development and client relationship management

Project Manager Trainee Job Description Template

Job Title: Project ManagerTrainee

Location: [288 East Coast Road / Multi-Area in Singapore]

Company Overview: At Direct SG Contractor Pte Ltd , we are passionate about driving innovation and delivering exceptional results. Our company thrives on the strength of our team, and we believe that great projects are the result of skilled and motivated individuals working together towards a common goal.

Job Summary: We are seeking a highly skilled and experienced Project Manager Trainee to join our team. The ideal candidate will have a proven track record of leading projects from conception to completion, ensuring that objectives are met on time and within budget. The Project Manager will be responsible for coordinating teams, managing resources, and maintaining communication with stakeholders to achieve project success.

Key Responsibilities:

• Lead and manage projects from initiation through to delivery, ensuring that all project objectives are met.
• Develop detailed project plans, including scope, timelines, budget estimates, resource allocation, and risk management strategies.
• Coordinate internal and external teams to ensure seamless collaboration and project execution.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure project success.
• Communicate effectively with stakeholders, providing regular updates on project status, changes, and milestones.
• Foster a culture of continuous improvement by providing feedback, conducting post-project reviews, and implementing lessons learned.
• Ensure compliance with industry standards, regulations, and company policies throughout the project lifecycle.

Skills and Qualifications:

• Proven experience in project management, with a minimum of 0 years in a similar role.
• Strong understanding of project management methodologies
• Exceptional leadership and team management skills, with the ability to inspire and motivate cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to manage stakeholder expectations and build strong relationships.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Detail-oriented with a commitment to delivering high-quality results.
• Professional certification such as NITEC/ Higher NITEC in Facility or M&E
• Familiarity with [industry-specific knowledge, tools, or technologies] is an advantage.
• YOu must be very detailed.
• We welcome both Female and Male applicants.
• You must be interested to understand carpentry and interior design

Objectives of This Role:

• Assemble and lead a high-performing project team, providing direction, motivation, and support to achieve project goals.
• Oversee project planning and execution, ensuring that all deliverables meet quality standards and are delivered on time and within budget.
• Manage resources effectively, balancing workload and priorities to maximize efficiency and productivity.
• Identify and mitigate risks throughout the project lifecycle, ensuring that potential issues are addressed before they impact project outcomes.
• Maintain clear and open communication with stakeholders, ensuring that expectations are managed and any changes are clearly communicated.
• Techincal Knowledge
• Training will be provided for both techincal & interior design

Benefits:

• Competitive project manager salary and performance-based bonuses.
• Opportunities for professional development and career advancement.
• Comprehensive health and wellness benefits.
• Flexible working arrangements, including remote work options.
• A collaborative and inclusive work environment where your skills are valued.

Application Process: At Direct SG Contractor Pte Ltd , our application process is straightforward and candidate-focused. After reviewing applications, we may reach out for an initial screening to discuss your experience, interest in the role, and answer any questions.

Selected candidates will be invited to interviews, which could include technical assessments, discussions with team members, and role-specific exercises. If you advance, we'll connect for a final interview before making our decision. We aim to keep you informed every step of the way.

[Call to Action] Ready to take your career to the next level? Apply today and join us in making a difference through exceptional project management. Contact us at +65 8125 4987

Job Summary
We are seeking a highly organised and detail-oriented Assistant Operations Manager to join our team.

In this full-time role, you will be supporting the Operations Manager, responsible for overseeing the day-to-day administrative and operational tasks within our business, across various outlets in Singapore.

This role requires a strong focus on maintaining high-quality service and food standards, ensuring smooth operational processes, and managing manpower resources effectively. The ideal candidate will be proactive, solution-oriented, and possess excellent communication and leadership skills to ensure the highest level of service is delivered across the outlets.

Duties and Responsibilities shall include but not limited to:
(a) Management
• Provides production direction to Team Member in a clear, concise, and positive way and coaches others to lead operations
• Ensures Team Member delivers quality service and food in accordance with company’s guidelines
• Act as a point of contact between HQ Corporate office and assigned outlets.
• Provide information from HQ to Outlet Managers and Team through various ways of communication
• Coach and mentor, all level of Team Members in your assigned outlets
• Review all assigned outlets’ Daily Business Reports on a daily and weekly basis, and identify problems and suggest improvement measures

(b) Outlet Operational Leadership
• Leads operations by directing efficient and accurate preparation of products for prompt customer delivery within the established speed of service guidelines
• Evaluate existing business procedures and recommend improvements
• Coordinate and arrange on-going maintenance with HQ Corporate office to ensure business continuity
• Review customers feedbacks and incident reports, and ensure actions are taken and execute AAR for improvement

(c) Manpower
• Review outlets’ weekly schedule to ensure staffing levels based on business needs and coverage for Outlet Supervisor(s) during operating hours
• Manage manpower cost
• Resolve employees’ concerns and conflicts when required
• Manage and maintain team’s hiring and attrition rate

(d) Admin / Purchasing Support

• Coordinate and manage purchasing activities, ensuring that the outlets are fully stocked with the necessary supplies and equipment

• Work closely with suppliers to negotiate best prices and terms for goods and services, ensuring timely delivery and cost-effectiveness.

• Collaborate with the finance department to process purchase orders and ensure proper documentation for budgeting and cost control.

• Ensure compliance with company procurement policies and standards, maintaining accurate records of all purchases and transactions.

• Other admin duties as assigned by management.

What we're looking for

• Proven experience (at least a year) in leadership, quality management, purchasing, and crisis management within the F&B industry.
• Strong administrative skills with proficiency in data entry, inventory management, and report preparation.
• Excellent communication skills, with the ability to liaise effectively between the corporate office and the outlet team.
• Strong problem-solving skills, attention to detail, and ability to work in a fast-paced, dynamic environment.
• A keen eye for detail and a problem-solving mindset
• Ability to work independently and as part of a team
• Flexibility to work weekends, holidays, and varying shifts as needed to meet operational demands.
• Required Skill(s): Microsoft Office and Excel.
• Preferred: Class 3 Driving License (Travelling among multiple outlets will be more convenient)

Responsibilities

· Responsible for ensuring smooth daily operation of the school

· Able to work with other departments to understand operations of the company and ensure seamless customer experience

· Drive enrolment, retention and conversion numbers in assigned branch

· Ensure the branch delivers exceptional customer service, addressing customers’ concerns and queries promptly

· Build rapport with students and parents to facilitate open communication and trust

· Sales of books/music instruments and inventory management

· Statistical compilations - payment backlog, sales and fees revenue, student intake/drop out, etc

Requirements

· Possess at least a Diploma or Bachelor’s degree in any discipline

· Proficiency in MS Office including MS Excel

· Good team player, able to work with minimal supervision

· Excellent communication and interpersonal skills, strong organisational and time management abilities, and attention to detail

· Able to work at “retail hours” and both weekends

Work Location : Punggol Central

This position is also available in other branches. Please submit your resume if you are interested.

We are seeking an Application Production Support professional to manage support activities for Olympic (Core Banking) and related systems. The role involves handling incidents, service requests, end-user queries, and maintaining system reliability.

Responsibilities:

• Provide L1/L2 application support to end-users.
• Escalate unresolved tickets to appropriate teams following established procedures.
• Deliver excellent customer service to build trust and positive relationships with users.
• Ensure adherence to Service Level Objectives (SLOs) and roadmap targets.
• Maintain and update knowledge articles.
• Support disaster recovery (DR), business continuity (BCP) exercises, and patching cycles.

Ideal candidate:

• Basic troubleshooting skills on AS400 and Unix.
• Strong knowledge of SQL queries and data analysis.
• Familiarity with production support tools like ServiceNow and JIRA is a plus.
• Strong verbal and written communication skills, with the ability to engage with a diverse group of stakeholders.
• Proactive, positive attitude with a team-oriented mindset.
• 7+ years of experience in IT production L1/L2 support within the banking industry.
• Knowledge and experience with banking products such as investment instruments, corporate actions, loans, deposits, remittances, and foreign exchange.
• Experience with Olympic banking system is a strong advantage.

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.

Responsibilities:

• Able to answer calls and handle situations quickly and accurately with quality customer service level
• Ensure guests receive the most cordial attention when they contact our hotline
• Able to understand and handle guests’ requests tactfully and smoothly
• Assist with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiries
• Work closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all times
• Must be able to handle computer terminals at the call centre and Front Office respectively
• Ensure that there are adequate supplies of forms and stationeries for Front Office
• Assist with any other duties that may be assigned from time to time by the management

Requirements:

• Relevant work experience as telephone operator/call centre agent will be preferred
• Able to perform 3 rotating duties including overnight shift, weekends and public holidays
• Excellent interpersonal and human relations abilities
• Good communication skills
• Basic computer skills, with basic Microsoft Office knowledge

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Assisting Guest Services Manager in managing the hotel call centre (One Connect) daily operations, plays a pivotal role in ensuring smooth operations and exceptional customer service. Supervising and motivating the team, handling escalated customer issues and optimizing One Connect performance to meet or exceed established goals.

Responsibilities:

• Oversee all incoming calls from guests and ensure prompt, courteous and accurate responses to their inquiries, requests and concerns
• Resolve escalated issues efficiently and provide appropriate solutions to ensure guest satisfaction
• Update and conduct daily handover log and briefing to provide and elaborate latest and updated information to the team
• Ensure the team always adhere to company policies, SOPs and acted according to the company code of conducts or employee handbook
• Regularly monitor and respond to guest inquiries received through email, ensuring timely accurate responses. Prioritize urgent matters and delegate tasks within the team to ensure efficient handling of emails
• Conduct regular performance evaluations, providing constructive feedback and recognition for accomplishments
• Develop and deliver comprehensive training programs for One Connect team, focusing on customer service skills, product knowledge, communication techniques, and problem solving abilities. Ensure that the team are equipped with the necessary skills to provide exceptional service to guests
• Provide new hires with on boarding training to familiarize them with One Connect processes, systems and customer service expectations
• Offer ongoing guidance, coaching and support to the team to enhance their performance and identify opportunities for improvement
• Monitor and analyse call centre metrics, such as call volume, average handling time, response time and abandoned rate. Identify trends, implement process improvements and develop strategies to optimize team performance and exceed service level goals
• Fully aware with the Emergency Procedures and One Connect contingency plan in the event of any system down
• Liaise with various hotel areas and departments, including Front Desk, Guest Relations, Concierge & Bell, Reservation, Housekeeping, Food & Beverage, Sales & Catering and others to maintain and to ensure seamless communication and coordination of guests requests and concerns
• To assist with any other duties that may be assigned from time to time by the management

Requirement:

• possess minimum ‘N’ level certification
• Minimum of 2 years of experience in a Call Centre environment, preferably in the hospitality industry
• Previous experience in a leadership or supervisory role within a Call Centre setting
• Able to work rotating shifts including night shift, weekends and/or public holidays
• Experience in handling escalated calls and resolving customer issues effectively
• Familiarity with Call Centre metrics and performance management
• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
• Strong customer service orientation, with the ability to handle challenging situations with empathy and professionalism
• Excellent organizational and multitasking abilities with attention to details
• Able to work under stress and fast paced environment

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Responsibilities

• Handle reservations through telephone, faxes & email
• Perform personalized check-in and check-out for guests
• Ensure accurate billing, including posting of room charges and incidental charges
• Presenting statements and collecting payments from departing guests
• Handle general request from guests, such as extra amenities, wake up call services, overseas calls, etc
• Be familiar of the hotel’s room status and inventories
• To interact with guests whenever possible to create a memorable experience
• Any other ad-hoc duties assigned

Requirements

• At least 1 year experience
• Customer oriented
• Good communication and interpersonal skills
• Able to use basic MS Office
• Able to perform rotating shift, including weekends and public holidays

Benefits

• Will be cover under Group Medical Insurance
• Additional monthly performance Bonus
• Central working location

Housekeeping daily duties include cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks, making beds, and changing linens.

Help to clean hotel lobby area, main entrance area, lobby toilet, public surrounding area, washing of windows, vacuuming and cleaning carpets in each guests floor area.

Job brief:

We are looking for a Room Attendant/ Housekeeper to join our team and provide excellent customer service to our hotel guests.

The job responsibilities include changing towels, making beds, and cleaning bathrooms. You should also be able to resolve guest complaints and queries promptly and in a polite manner. If you’re interested in kickstarting your career in the hotel industry, we’d like to meet you.

Ultimately, you will ensure our guests a pleasant and comfortable experience during their stay with us.

Responsibilities:

• Change bed linen and make beds
• Replacing used towels
• Replenish bath care products (e.g. soap and shampoo)
• Restock beverages and food items in the mini-bar
• Sweeping and mopping floors.
• Vacuum carpets
• Clean public areas, like corridors
• Report any technical issues and maintenance needs
• Address guests’ queries (e.g. on additional services)
• Help guests retrieve lost items
• Ensure all assigned rooms are clean and tidy by the end of the shift
• Follow hotel security guidelines

Requirements:

• Able to understand and communicate in simple English.
• Work experience as a housekeeper or room attendant
• No work experience but willingness to learn is welcomed as well
• Experience with industrial cleaning equipment and products
• Good physical health and stamina
• Flexibility to work in rotating shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Ability to follow instructions

whatsapp: 85986715

Position: Beauty store manager

Salary: basic salary $3000-$3500 + commission, comprehensive salary $5000-$7000

Working hours: 11am-9pm

simple chinese and english speaking

Job Description: 1. Responsible for beauty store management and team building, 2. Lead the team to achieve sales goals and maximize profits, 3. Establish good customer relationships and improve customer satisfaction and loyalty.

Benefits: 4 days of fixed leave per month, 7 days of annual leave, 14 days of sick leave, bonus, 13 salaries

Jie Shun Jia | EA License No.: 24C2410 | EA Registration No.: R24124440 (FENG YINGJIE)