• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• have relavant certificate/diploma
• 
  
• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Research methods to improve operations and reduce costs
• Monitor and report on department performance
• Supervise and train employees
• Provide administrative support (e.g. updating inventory)
• Ensure compliance with company policies and regulation

Key Responsibilities

• Oversee all restaurant operations, including staff management, customer service, and food quality.
• Recruit, train, and supervise staff to maintain high performance and teamwork.
• Ensure a welcoming and enjoyable experience for all guests by resolving complaints and maintaining high service standards.
• Monitor inventory, order supplies, and manage vendor relationships.
• Maintain cleanliness, safety, and compliance with health regulations.
• Develop and execute strategies to achieve revenue and profitability targets.
• Collaborate with marketing to promote events, specials, and seasonal menus.

Requirements

• Proven experience as a Restaurant Manager or in a similar role.
• Strong leadership and organizational skills.
• Excellent customer service and problem-solving abilities.
• Familiarity with restaurant management software is a plus.
• Ability to work in a fast-paced environment and flexible hours, including weekends.
• Passion for the food and beverage industry and a commitment to quality.

Hansing Recruitment Pte Ltd 23C1646

Jackie Hu R1102064

Key Responsibilities:

• Manage daily operations of steel manufacturing processes.
• Plan, organize, and supervise production schedules.
• Ensure compliance with safety, quality, and efficiency standards.
• Monitor inventory, procurement, and resource utilization.
• Lead, mentor, and motivate a team of production staff.
• Collaborate with cross-functional teams to improve processes and meet targets.

What We’re Looking For:

• Proven experience in steel manufacturing or a related industry.
• Strong leadership and organizational skills.
• Knowledge of production planning and quality control systems.
• Ability to troubleshoot and solve production issues.
• Excellent communication and team management abilities.

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

· Responsible on the overall planning, deployment and scheduling, coordination and supervision of department.

· Ensure overall operation, housekeeping and adequate resources to enhance efficient function of the department

· Ensure prompt service with enthusiastic working attitude.

· Exercise authority in planning, deployment and scheduling, coordinating and supervision of the department.

· Develop risk management contingency plan in the operation of the department

· Implementing display guideline and planogram

· Complete special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• have relavant certificate/diploma
• 
  
• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Research methods to improve operations and reduce costs
• Monitor and report on department performance
• Supervise and train employees
• Provide administrative support (e.g. updating inventory)
• Ensure compliance with company policies and regulation

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• have relavant certificate/diploma
• 
  
• Hiring, training, supervising, and evaluating employees.
• Preparing employee work schedules.
• Addressing employee disputes, questions, and concerns.
• Ensuring all staff adhere to safety standards, company policies, and procedures.
• Managing and accounting for all money-handling procedures.
• Ordering, recording, and managing inventory.
• Ensuring the shop is adequately stocked, clean, and visually appealing.
• Motivating employees to reach sales goals and provide excellent customer service.
• Handling customer complaints.

JOB DESCRIPTION

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

JOB REQUIREMENTS

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

Job Description & Requirements

1. Supervising and Managing: Supervises the customer service team, ensuring high standards of service and compliance with company standards.

2. Collaboration with HR: Works with HR to recruit, interview, select, hire, and employ an appropriate number of employees.

3. Overseeing Operations: Manages employees, handles customer complaints

4. Employee Training: Coordinates training, work schedules, and task delegation.

5. Customer Satisfaction: Ensures customer satisfaction at all times.

• Leading: Setting goals and objectives for the team, and motivating them to meet them
• Planning: Creating and implementing business strategies, and developing improvement plans
• Staffing: Hiring and training employees, and assisting with new employee onboarding
• Organizing: Organizing employee schedules, and ensuring compliance with company policies and procedures
• Monitoring: Monitoring and evaluating employee performance, and providing feedback
• Managing: Managing budgets and resources effectively, and handling customer inquiries
• Collaborating: Collaborating with cross-functional teams, and resolving conflicts between team members

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

JOB DESCRIPTION
Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.


JOB REQUIREMENTS
2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

Administrative managers oversee all support and clerical work within a company. They need to supervise day-to-day support activities, coordinate clerical tasks, and lead teams of administrative officers. They need to work with management and support staff to assess and improve administrative processes and enhance efficiency.

Key Responsibilities

• Manages a team of administrative officers, training and developing them to enhance performance
• Oversees daily support activities
• Ensures completion of all administrative tasks
• Identifies key areas of improvement, plans administrative processes, establishes guidelines, and implements protocols
• Coordinates with executive management and other managers to ensure alignment with the company’s mission, vision, core values, and objectives
• Tracks team performance and ensures quality of work is within acceptable levels

Requirements

• Minimum of 5 years experience in administrative management
• Excellent communication skills, both verbal and written
• Strong leadership skills
• Able to effectively interact with different types of people
• Excellent planning, organizational, and project management skills
• Bachelor’s degree required

Responsibilities

• Ensure the smooth day-to-day running of the mobile shop.
• Open and close the store on time and maintain cleanliness and orderliness.
• Monitor cash flow, and sales transactions, and ensure accurate billing and receipts
• Supervise and motivate sales staff to meet sales targets.
• Recruit, train, and develop staff in customer service, product knowledge, and sales techniques.
• Assign tasks and create schedules to ensure efficient operations.
• Oversee customer interactions to ensure satisfaction and resolve complaints promptly.
• Train the team to explain features of mobile phones, accessories, and plans.
• Promote new products, offers, and services to increase sales.
• Track stock levels for mobile phones, accessories, and SIM cards.
• Manage orders, ensure timely restocking, and reduce excess inventory.
• Maintain accurate inventory records and minimize loss or theft.
• Build and maintain relationships with distributors and suppliers.
• Negotiate prices and deals for phones, accessories, and services.
• Ensure timely delivery of stock to avoid shortages.
• Ensure compliance with company policies and legal regulations (e.g., warranty policies, and returns).
• Maintain records of transactions, sales reports, and staff performance.
• Submit regular performance and inventory reports to senior management.
• Plan and execute in-store promotions, discounts, and events to attract customers.
• Collaborate with marketing teams for digital campaigns and local advertisements.
• Monitor the effectiveness of promotions and adapt strategies as needed.
• Stay updated on the latest mobile technologies, plans, and accessories.
• Train the team to troubleshoot and offer basic technical support to customers.
• Coordinate with service providers for post-sale issues or warranty claims.

Responsibilities:

• Act as a business partner to develop and maintain relationships with clients
• Develop business strategies, review operational protocols & procedures, and evaluate effectiveness.
• Provide adequate training to improve professional knowledge, and skills.
• Assist in other ad hoc projects as assigned

Requirements:

• At least 4 years’ experience
• Strong leadership skills and people oriented.
• Well organized, strong in problem solving, multi-tasking and can work under pressure.
• Good knowledge of computer literacy, e.g., MS Office.
• Excellent written and spoken English and Chinese.

- Provide customers with correct skin analysis and care knowledge

- Promote and provide customers with the latest product or treatment information

- Provide professional medical beauty advice, follow up on customer treatment progress and results

- Responsible for managing the daily operation of the store and monthly operating income

- Play a team spirit and work closely with different positions to achieve the company's business and sales goals

- 4 years or more of beauty/luxury management experience

- Have medical beauty knowledge and sales skills

- Have a sense of responsibility, initiative, enthusiasm, carefulness and team spirit

- Maintain a good relationship with customers and provide high-quality customer service

- Put group goals first and play a cooperative spirit

Job description:

• Provide leadership, guidance, and support to team members, fostering a positive and productive work environment.
• Oversee the day-to-day operations, including workflow management, task prioritization, and resource allocation.
• Contribute to the development of departmental goals, objectives, and strategic initiatives in alignment with overall company objectives.
• Develop and implement efficient processes and procedures to streamline operations and improve productivity.
• Monitor performance and key performance indicators (KPIs) to track progress and identify areas for improvement.
• Address performance issues and conflicts in a timely and effective manner, promoting a culture of continuous improvement and accountability.
• Manage budgets and expenses, ensuring adherence to financial guidelines and targets.

Job Requirements:

• Experience in a managerial or supervisory role.
• Proven leadership and team management skills, with the ability to motivate, inspire, and develop team members.
• Strong organizational and problem-solving abilities, with a focus on efficiency and continuous improvement.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
• Demonstrated ability to manage budgets, prioritize tasks, and meet deadlines in a fast-paced environment.

Responsibilities:

• Manage team of beauticians and spa therapists
• Leading outlet to achieve sales target
• Provide professional consultation and advice customers on suitable beauty products and treatments
• Handling customer complaints, motivate staff morale, provide guidance to staff
• Handle customer enquiries
• Ensure good customer experience and service standard

Requirements:

• Sales experience is a must
• Preferably with 2 years of proven relevant working experience in beauty industry for example: Beauty Manager, Shop Manager, Spa Manager
• Experienced beauticians and consultants interested in management position but without management experience are also encouraged to apply
• Proven sales track record
• Well groomed with a friendly personality.
• Good communications and interpersonal skills, and service attitude.
• Effectively bilingual
• Able to start work with short notice

Jober Pte Ltd UEN 201616711G

EA License No: 16C8401

XING CHONG | Registration No: R22109860

Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Must work on weekend and public holiday.

Job Responsibilities

Project Planning and Initiation:

• Develop comprehensive project plans, including scope, budget, timeline, and resource allocation.
• Collaborate with stakeholders to define project objectives and deliverables.

Execution and Monitoring:

• Oversee the construction process, ensuring compliance with design specifications, quality standards, and safety regulations.
• Monitor project progress and performance, making adjustments as necessary to stay on track.

Budget and Resource Management:

• Manage project budgets, controlling costs, and ensuring financial accountability.
• Coordinate with suppliers, subcontractors, and vendors to procure necessary materials and services.

Client and Stakeholder Relations:

• Maintain strong relationships with clients, addressing any concerns and ensuring satisfaction throughout the project lifecycle.
• Facilitate communication among project stakeholders, including architects, engineers, and regulatory authorities.

Quality Assurance:

• Ensure that all construction work is completed to the highest quality standards and in accordance with industry best practices.
• Conduct regular inspections and reviews of work to identify and resolve any issues promptly.

Risk Management:

• Identify potential risks and develop mitigation strategies to minimize their impact on the project.
• Prepare and present regular project updates, including risks and challenges, to senior management.

Job Requirement

• Bachelor’s degree in Construction Management, Civil Engineering, Architecture, or a related field.
• 5–10 years of experience in project management within the construction industry, with a focus on hotel or hospitality projects.
• Proven track record of successfully delivering large-scale construction projects on time and within budget.
• Experience in managing multidisciplinary teams and coordinating with various stakeholders.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

What do we expect from you?

Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

How your day looks like?

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.