The Assistant Events Manager / Events Executive (Events & Conference Services) is responsible for working to achieve the strategic goals of the hotel, specifically in banquet sales.  Sales segments can be sub-categorized into corporate and weddings.  He/ she will also support and service group files handed over from sales. This position is also responsible to follow through on all matters pertaining to events and functions in the hotel. 

Primary Responsibilities

Achieves Both Individual and Team Revenue as well as Profit Goals as per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Maximises experience and revenue of conference groups staying in the hotel (for Conference Services role)
• Ability to innovate with the hotel offerings and creative selling for banquet venues.

Focuses on Meeting Planner / Guest Experience

• Ensures the accuracy of bookings, event requirements, BEO at all times.
• Familiarises with the house system. (Opera, Table Management System & Social tables)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Goal

• Cross selling of hotel guest rooms, banquet, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of F&B experiences wherever necessary.
• Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.
• Performs any other duties and responsibilities that may be assigned.

The Executive Assistant is responsible for managing the administrative needs of the company and providing secretarial support to the Business CEO.

Key duties and responsibilities

Secretarial Function

• Handle secretarial tasks such as screening calls for the Business CEO, scanning and distributing documents to relevant personnel, managing incoming mail, and other related duties to ensure prioritized communication flow.
• Support and manage the Business CEO's calendar, schedules, and appointments, ensuring proper organization of meeting schedules.
• Prepare agendas, notices, minutes, and resolutions for corporate meetings, ensuring attendees are well-informed.
• Take and transcribe dictations, compose and prepare confidential correspondence, reports, and other presentation materials for management meetings.
• Respond to routine external correspondence, type memos, purchase requisitions, payment requests, etc.
• Arrange complex travel plans and itineraries, and compile meeting materials.
• Maintain overall office supplies.
• Maintain confidentiality of all corporate, personnel, and research matters.
• Maintain files and records ensuring easy retrieval when needed while safeguarding the security and confidentiality of sensitive documents.

Administrative Function

• Coordinate with a travel agent regarding flight ticket purchases for key executives and staff, and facilitate visa applications, ensuring travel requirements are met and arrangements are coordinated.
• Assist in accommodation arrangements for incoming expatriates and visitors.
• Coordinate office repairs and office equipment maintenance, janitorial and messenger services, lighting, and electrical works, and other office maintenance activities with vendors or building management, ensuring efficient and timely repairs and maintenance.
• Source office supplies/furniture/plants/pantry supplies, etc., and coordinate with suppliers for samples to ensure purchased products meet specified requirements.
• Coordinate with telecommunication companies regarding telephone line installation and cellular phone subscriptions for the company, ensuring accurate completion of applications.
• Monitor usage of company-issued cellular phones, promptly report problems to the telecommunication company, and ensure official call costs remain within budget.

Do you have an eye for detail and thrive in providing excellent service? For this role, we are looking for an Administrative Assistant who is collaborative, organized and has excellent communication skills.

Working closely with our Office Manager, you will provide administrative support to senior leaders and multi-functional teams to ensure our office, meetings, events and activities are executed at a high quality with accuracy and efficiency.

The Job

Core Responsibilities include:

• Calendar scheduling and secretarial support for leadership team members and/or senior leaders.
• Support travel and visa arrangements and manage expense reports
• Manage invoices and billings to process in the internal online systems
• Coordinate team meetings and processes (e.g. schedule team meetings, updating organization charts, budget tracking)
• Perform efficient documentation and filing
• Liaise with external parties (e.g. candidates, suppliers, visitors, etc)
• Provide professional office hospitality to visitors and guests.
• Assist in logistic support and organisation of corporate events, conferences, business lunches/dinners, and regional/management meetings.
• Requisite and purchase of office and pantry supplies
• Co-ordinates daily administrative functions for the team and performs other ad hoc duties as and when required eg. assistance with presentations, managing business contact database
• Organise and handle regional meetings and senior management visits

• Minimum Diploma Holder
• At least 5 years secretarial/office administration experience serving Executives in multi-national environments
• Excellent communication skills and strong proficiency in English (both written and spoken)
• Teamplayer and collaborative
• Strong organization and follow through skills
• Meticulous and organized; Able to meet multiple deadlines with excellence
• Pro-active and able to deliver tasks with a sense of urgency
• Should be experienced in administrative support, and comfortable working with Microsoft Outlook and Office applications
• Ability to work across cultures and with diverse range of people
• Able to work well under pressure and multi-task with frequent interruptions and changing priorities
• Proven ability to maintain confidentiality and discretion
• Detail oriented, willing to learn, self-driven, highly motivated individual with positive energy

Working at Novo Holdings

Novo Holdings is a holding and investment company that is responsible for managing the assets and the wealth of the Novo Nordisk Foundation, one of the world’s largest philanthropic enterprise foundations. We are the controlling shareholder of Novo Nordisk A/S and Novozymes A/S, and manages an investment portfolio with a long-term return perspective.

Novo Holdings is a world-leading life sciences investor. Through its Seeds, Venture, Growth and Principal Investments teams, Novo Holdings invests in life science companies at all stages of development. As of year-end 2023, Novo Holdings had Total Assets under Management of DKK 1,114 bn (€149 bn).

We are a team of 180 professionals from various nationalities and diverse backgrounds, all sharing the same mission: to invest for the benefit people and the planet. Our company culture is characterized by collaboration, respect and inclusion.

We are headquartered north of Copenhagen in Hellerup, alongside the Novo Nordisk Foundation, and have offices in London, Boston, San Francisco, Shanghai and Singapore.

For further information visit www.novoholdings.dk

Application and Information

We encourage you to send your application as soon as possible and before 16 June 2024.

To apply, please send in your CV by clicking on the "Apply" button. 

ECB Financial Group is an award-winning financial institution dedicated to providing innovative and reliable trading and financial solutions while fostering sustainability and social responsibility. We are committed to enhancing our brand presence and promoting sustainable practices across all aspects of our operations.

Position Overview:

We are seeking a detail-oriented and proactive Branding Operations Executive to join our Brand and Sustainability Team. The primary responsibility of this role is to oversee various operational aspects related to branding, sustainability initiatives, and logistics management. In addition to administrative duties, the ideal candidate will play a key role in sourcing quotations from vendors and agencies, conducting research on the latest trends in merchandise, exhibitions, branding, and sustainability initiatives worldwide.

Key Responsibilities:

Payment Administration:

• Process invoices, payments, and reimbursements related to branding and sustainability activities, ensuring accuracy and compliance with company policies and procedures.
• Maintain records of financial transactions and reconcile expenses to budget allocations.
• Coordinate with finance and accounting teams to resolve any payment-related issues or discrepancies.

Administrative Support:

• Provide administrative support to the Brand and Sustainability Team, including scheduling meetings, preparing agendas, and drafting correspondence.
• Maintain documentation and records related to branding and sustainability projects, ensuring proper organization and accessibility.
• Assist in the preparation of presentations, reports, and other materials for internal and external stakeholders.

Vendor and Agency Coordination:

• Assist in obtaining quotations from vendors and agencies for branding materials, promotional items, and event management services.
• Collaborate with vendors and agencies to ensure timely delivery of services and adherence to budgetary constraints.
• Conduct research to identify new vendors, agencies, and partners that align with the company's branding and sustainability goals.

Trend Research:

• Stay updated on the latest trends in industry merchandise, exhibitions, branding, and sustainability initiatives worldwide.
• Analyze market trends and competitor activities to identify opportunities for innovation and differentiation.
• Provide insights and recommendations to enhance the company's branding and sustainability strategies.

• Diploma or equivalent certification in Marketing, Business Administration, Logistics, or related field.
• 3-5 years of experience in operations, administration, or logistics management, preferably in a corporate environment.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent attention to detail and accuracy in financial record-keeping and administrative tasks.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with financial software or systems.
• Effective communication skills with the ability to collaborate with cross-functional teams and external partners.
• Interest in branding principles and sustainability practices.

As a Product Support Assistant at Eastern & Oriental Express, a Belmond Train, you will be responsible for delivering exceptional service and unforgettable journeys. Assist in the coordination and execution of support activities for our train operations. This role involves providing technical and administrative support to ensure smooth operations and enhance passenger experiences. The ideal candidate is proactive, organized, and possesses excellent communication skills.

Primary Responsibilities include,

• Assist in the preparation and distribution of product information and support materials.
• Coordinate with various departments to ensure timely resolution of product-related issues.
• Handle customer inquiries and provide support via phone, email, and in-person interactions.
• Maintain accurate records of support activities, issues, and resolutions.
• Monitor product performance and provide feedback to the Product Support Manager.
• Participate in regular meetings with the Product Support team to discuss progress, issues, and improvements.
• Support the implementation of new products and services.
• Assist in the preparation of reports and presentations for management.
• Perform other duties as assigned by the Product Support Manager.

Eastern & Oriental Express is relaunching on February 19, 2024. In preparation, Belmond is recruiting a new team of genuine, authentic people with a passion for travel, discovery, and guest interaction. We seek a diversity of talents and prize attitude above skills: full training will be given for the right people, and the new team will be able to practise working together and forge a great team spirit prior to the launch date. 

Eastern & oriental express: a living legend 

Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.  

Everything about our train is extraordinary – and we want you to be, too. 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

The Belmond & LVMH Family 

The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. 

Requirements

• Previous experience in luxury hospitality experience
• Minimum 3 years of experience in customer service principles and practices.
• Familiarity with product support and troubleshooting processes.
• Excellent communication and interpersonal skills
• Professional and polished appearance
• Flexibility to work a variety of shifts, including weekends and holidays

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude. 

International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.  

Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent restaurant or bar, have worked in luxury retail or private villas, or be a tour guide. 

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• Competitive salaries and insurance plans. 
• Complimentary and preferred rate experiences at our iconic destinations. 
• Wellness programs 

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys. 

About the role

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Oversee WH activities meeting customer’s requirement (include Pick/Pack, Receiving, Outgoing Automation and Ecom activities)

• Manhours and OT Monitoring

• Involvement in Warehouse 5S, Safety and QHSE topics

• Must be supportive and initiative on continuous improvement

• Support solutions team on WH related projects

• Manhours and OT Monitoring

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations

• Ensure team understanding and implementation on Bollore’s Value in daily work behaviours

• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes

• Plan and monitor team development together with HR Division

• Ensure updated Job Description availability for the team by coordinating with HR Division

• Ensure all changes in Department / Section communicated properly to the team

The Successful Candidate

• Diploma & Above

• 3-5 years of warehouse experience

• Preferably in logistics related field, 3PL is preferred

• Possess forklift license is a bonus

• Ability to speak well confidently and build rapport with customers

• Good MS Excel skills

• Strong mentality and interpersonal skills

This role will support an integrated, value-based approach to human resources management, aligned to annual and long-term strategic business and HR initiatives in a large organization. She/he will be a strategic partner with the business, to nurture an employee-oriented company culture that emphasizes quality, collaboration, continuous improvement, and high performance.

The incumbent will provide a range of HR services to the company and business units, with partnership with Centres of Excellence in HR, including talent acquisition, talent management, compensation and benefits, talent development and people services.

• Provide HR insights and advice to the business on all people related issues and initiatives
• Roll out HR strategies that are aligned with the company's overall business objectives
• Develop and implement programs to ensure retention of key staff, and lower the employee turnover
• Improve employee experience and engagement through different communication channels and throughout the employee lifecycle
• Advise and support managers in employee performance management and development
• Develop an effective talent pipeline that addresses the organization's succession plan
• Ensure L&D activities are planned to meet current and future organization and employee needs.
• Partner with Compensation and Benefits team to regularly review market competitiveness, benefit and reward structures, internal relativity and equity to ensure competitiveness
• Review HR policies procedures and workflow processes in line with current employment legislation and/or organizational changes to increase efficiency
• Create and maintain a positive work environment by promoting a culture of respect, inclusion, diversity and positive employee experience
• Manage employee relations issues, ensuring fair and consistent resolution
• Analyse HR key metrics, develop continuous employee feedback mechanisms and use data to develop HR interventions and process improvements

The HR Business Partner oversees the Human Resource processes.  Responsible for all prominent areas of recruitment and selection, employee development and retention, employee relations and enhancement of HR policies and procedures. Strong knowledge of local employment law and other relevant regulations to ensure compliance and update the internal processes.

Responsibilities:

• Understand resource needs and responsible for recruitment and selection
• Responsible for Work Pass Administration and Process
• Liaison with MOM and establish reputable relationship
• Complete new hire pre-onboarding paperwork and deliver onboarding program
• Complete Payroll Sheet for Payroll Serve                                    
• Maintain full employee database in Viewpoint and personnel folders              
• Responsible for Government Paid Leave claims processes
• Support learning & development initiatives and participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met
• Build relationship and establish rapport with all levels
•  Ability to identify human issues and handling them closely with HR Manager
•  Embrace Fortis values, culture and set the example
• ·Assists international employees with expatriate assignments and related HR matter
• Participate in employee engagement and teambuilding events to improve work relationships, build morale, increase productivity and retention. 
• Performs other related duties as assigned

Assistant Revenue Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

REVENUE MANAGEMENT STRAGEGY SUPPORT

• Support the Hotel Management and Director of Revenue Management to define the hotel strategy (in terms of business mix and pricing by season and type of day) for the future periods

REVENUE MANAGEMENT PERFOMANCE

• Analyze in detail the hotels results and performance (average rates, occupancy rates, RevPAR..). Survey the market and competitors in terms of performance (RevPAR Index, market penetration…), pricing and availability as a basis for future tactical decisions with the Hotel GM.

REVENUE FORCASTING

• Ensure an accurate and dynamic forecast for the future dates(by room and revenue by segment and day) based on the RM referenced systems recommendations and a daily monitoring of the data (portfolio, booking pick-up,events, calendar events)

PRICING, PLANNING & DISTRIBUTION OPTIMISATION

• Take daily decisions to optimise the hotel turnover. Decisions in terms of pricing, inventory management (RMLs open/close), group quotation, distribution channels... Ensure that these recommendations are implemented in reservation and reception, and that systems (PMS, CRS/TARS, RMS) are updated accordingly. 

REVPRO CULTURE

• Ensure that a “RevPRO culture” is spread in the hotel, through the animation of weekly yield meetings and regular coaching and training sessions for the hotel teams 

OTHER RESPONSIBILITIES 

• Pricing and distribution loading across all systems and tools
• Cover responsibilities for the Director of Revenue Management when out of the office

The Company Secretarial Assistant will support the APAC Company Secretary in delivering best practice governance for our APAC entities as well as ensuring compliance with all relevant legislation/regulation. 

The position will require a company secretary with a minimum of 2-3 years experience who will be able to work efficiently in an expanding ambitious company.

Key Responsibilities of the Job:   

• To provide a full governance and secretarial service to the main APAC legal entities with the APAC Company Secretary

• To own a portfolio of APAC legal entities and provide full Company Secretarial support, including minuting of quarterly Board meetings

• Help to design and deliver corporate governance  and company secretarial standards 

• Be involved in governance projects that sit across the Global team

• Interact with stakeholders on all aspects of corporate governance

• Horizon scan to ensure APAC is to up to date with all relevant developments in company secretarial practice, law and regulation and support the APAC Company Secretary in developing best practice as a result of these changes

• Contribute to Legal team strategy and planning

• Manage relationships with contacts and external service providers for Company Secretariat

• Be responsible for the APAC entities on Diligent entities and Diligent Boards

Job Scope

Under the general guidance of the Director of Finance, you oversee and direct all aspects of the finance function, including the accounting operation, financial reporting, managing relationships with lenders and compliance with tax and other governmental authorities.

Reports directly to the Director of Finance on all day-to-day operational matters affecting the hotel, and directly to the Director of Finance on all finance matters.

Essential Responsibilities

• Supervises the accounting department of the Hotel
• Directs the accounting departments of the hotels to ensure strong accounting procedures and controls are in place, and financial reporting is timely, reliable and accurate.
• Responsible for all staffing matters for the finance function including recruitment, training and counseling of employees.
• Oversees hotel accounting systems and ensures full use is made of system capabilities.
• Responsible to produce the most effective and efficient accounting organization and processes to support the hotel’s operations.
• Provides financial support to the Director of Finance/GM and the hotel Executive Committee, including periodic reporting, financial analysis, forecasts etc. 
• Provides financial input on all significant business decisions.
• Monitors departmental costs across hotel and provides leadership in controlling and reducing costs.
• Monitors financial performance and provides the management team and with early warnings of variances from budget or forecast.  Responds proactively to business developments, and assists the management team to take appropriate action to address changing circumstances.
• Liaises with finance department in and ensure all reporting requirements and requests for information are satisfied in a timely manner.
• Oversees the consolidation of the financial information for reporting to the banks and joint venture partners.
• Oversees the accumulation of the financial information for reporting to tax accountants and tax authorities. 
• Oversees F&B accounting and reporting and monitors relations/responds.
• Responsible for liaising with banks, and monitoring compliance with all loan agreements and covenants.
• Oversees the generation of operating and cash flow forecasts for Corporate office and for the banks, as per directed by the Director of Finance.
• Responsible for managing and supporting the annual budget process.
• Oversees capital project budgets and reporting.

As the Closer in the Sales Account Executive position at Programmer Force (pvt) Ltd., your primary responsibility is to finalize deals and onboard potential customers within the technology and software development sector, with a focus on RegTech and KYC/AML/KYB solutions. You'll leverage your sales expertise to convert qualified prospects into loyal clients, bridging the gap between Marketing and Sales teams. Your success depends on understanding client needs, articulating value propositions, and adeptly closing deals. By employing various sales strategies, negotiating terms, and ensuring client satisfaction, you'll drive revenue growth and foster long-term client relationships in the regulatory technology landscape.(This role is for Singapore Nationals or PR holders only)

Responsibilities:

• Take ownership of closing deals and securing commitments from potential clients within the technology and software development sectors.
• Collaborate with the Marketing and Sales teams to understand client needs and tailor solutions accordingly.
• Manage and nurture client relationships throughout the sales process, ensuring a seamless experience from prospect to customer.
• Utilize sales techniques and negotiation skills to overcome objections and finalize agreements with prospective clients.
• Coordinate closely with internal stakeholders to streamline the closing process and address client concerns effectively.
• Maintain a deep understanding of Programmer Force's products/services and effectively communicate their value to clients.
• Provide regular updates and reports on sales activities, pipeline status, and revenue forecasts to senior management.
• Stay informed about industry trends, competitor activities, and market developments to identify new opportunities and stay ahead of the curve.

Experience and Qualifications

• Proven experience in a sales role, with a track record of success in closing deals and driving revenue growth within the technology sector.
• Strong proficiency in sales techniques, negotiation strategies, and objection handling,
  particularly within technology-focused industries.
• Extensive background in selling to technology-driven organizations, with a deep understanding of client needs and pain points in the software development space.
• Demonstrated ability to convert leads into loyal clients, with a focus on delivering exceptional customer service and building long-term relationships.
• Proficiency with CRM software (e.g., Hubspot) and sales tools to manage pipelines, track activities, and optimize performance.
• Excellent communication skills, both verbal and written, with the ability to convey complex ideas and solutions in a clear and compelling manner.
• Bachelor's degree in Computer Science, Marketing, Business Administration, or a related field.

Great to Have Experience and Qualifications:

• Experience in a closers role within the technology sector, with a strong track record of exceeding sales targets and driving revenue growth.
• Familiarity with software development processes, coding practices, and industry standards, enabling you to understand client requirements and tailor solutions effectively.
• Comfortable with sales cycles ranging from 3-9 months, with the ability to navigate complex deal structures and decision-making processes.
• Knowledge of reseller/system integration channels in cybersecurity or identity management solutions, providing insights into additional revenue streams and partnership opportunities.

Example Objectives:

Success in the Sales Account Executive role in the Closer's role is measured by metrics such as revenue generated, deal closure rates, and client satisfaction scores. Meeting or exceeding sales targets, expanding the client portfolio, and driving repeat business are key indicators of success, along with contributing to the overall growth and profitability of Programmer Force (pvt) LTD. 

#pf

Essential Duties and Responsibilities:

• Learns to conduct routine analyses in compliance with applicable methods, protocols, SOPs, and regulatory agency guidelines.
• Learns how to document work and maintain study documentation and laboratory records.
• Learns how to use laboratory equipment and software appropriate for assigned tasks.
• Learns to carry out testing on all aspects of work and calibration of equipment in the respective section when necessary.
• Learns to highlight abnormalities and discrepancies in the testing, calibration and results.
• Learns to perform the duties of a Quality Officer for the section
• Attends and participates in project meetings.
• Learns to perform peer review of data.
• Learns to highlight abnormalities and discrepancies in the testing, calibration and results.
• Contributes to a cohesive team environment. Plans individual workload in coordination with team members.
• General laboratory work like sample receipt and registration, preparation of sample bottles and helping to maintain cleanliness of laboratory, equipment and apparatus.
• Maintains a clean and safe laboratory work environment.
• Conducts all activities in a safe and efficient manner
• Assist the Lab Manager/Senior Chemist in all aspects of work in the respective section.
• Demonstrate and promotes the company vision.
• Regular attendance and punctuality.
• Performs other duties as assigned.

The Grains and Oilseeds (G&O) Platform is the longest standing business in LDC. The Platform have an international presence in the world’s major producing and consuming regions and originate, handle, store, transform and merchandize products across the spectrum of Grains and Oilseeds products. This role reports to SBM & Corn Commercial Manager, Southeast Asia.

Main Responsibilities

• As a member of the trading team, take ownership of the following tasks flows/processes:
  • New trade confirmation & data entry in front office system and trade recap database
  • Confirmation & data adjustments in system/database for any change in terms of the existing book
  • Futures / FX pricing confirmation, data entry, and, if required, hedging
  • Position and front office data reconciliation with stakeholders (FP&A, TAC etc)
• Assist trading team with P&L estimates preparation & reconciliation with FP&A numbers
• Ad hoc business studies preparation & information collection
• Participate to desk activity data management including improvement of existing processes / automatization

Experience

• At least 2-5 years of experiences in similar role(s), preferably in agribusiness or related industry (commodities, feed, flour, shipping, etc) in Southeast Asia

Other skills (Computer Skills, etc)

• Strong verbal and written communication skills, ability, and willingness to interact effectively with all levels of employees & management
• Ability to handle multiple responsibilities and to prioritize.
• Self-starter with ability to work independently and to take initiative, proactive attitude toward problems
• Ability to work in a high-pressure atmosphere. Flexibility on working time.
• Rigor and accuracy when handling data. Excellent handling of Excel
• Coding skills a plus

Languages

• English (Fluent)

Academics

•  Degree in Business / Accounting / Economics / Agriculture / Logistics / Trade or related field of study

IT Security and Operational Risk Management

• Be a subject matter expert on IT infrastructure, security and operational controls for Grab Commercial & Support in alignment with Grab’s policies and standards

• Design, implement and sustain the risk management framework and program for Grab Commercial & Support

• Provide cost effective recommendations to mitigate business risks and strengthen internal controls

• Develop, maintain and update critical process and procedure documentation with clear ownership

• Assist in the development, implementation and maintenance of Business Continuity Plans for Grab Commercial & Support operations

• Participate in new IT security initiatives implementation, take a hands-on approach and partner with Grab Technology Solutions and Grab Commercial & Support stakeholders to perform user acceptance tests, implement  and adopt procedures and access controls in accordance with Grab’s policies

• Build and enhance IT control monitoring automation capabilities and roadmap through various alerting and data tools

• Cultivate a customer-centric risk culture that champions solutions that will grow a proactive, efficient, sustainable and effective risk management program for Grab Commercial & Support

User Access Management 

• Be the subject matter expert on user access control for Grab’s application systems used by Grab Commercial & Support, in alignment with Grab’s policies and User Access Management Framework
• Project lead or participate in new product feature rollout initiatives of Grab’s application systems, take a hands-on approach and partner with stakeholders to perform user acceptance tests, implement  and adopt procedures and access controls in accordance with Grab’s policies

Compliance Audit and Security Awareness

• Design, implement and maintain the Grab Commercial & Support policies in alignment with Grab’s policies and standards

• Provide guidance on compliance requirements such as user access control for Grab’s application systems used by Grab Commercial & Support and physical security of operations in alignment with Grab’s policies and standards 

• Partner with enterprise and country teams to perform and complete compliance audits, risk assessments, quality assurance reviews, control mitigation, track and report on operating effectiveness of the internal controls implemented for Grab Commercial & Support 

• Prepare audit reports and provide recommendations to enhance compliance and risk management efforts

• Provide cost effective recommendations to  mitigate business risks and strengthen internal controls

• Collaborate with internal parties and vendors to address Internal Audit / Cybersecurity / Compliance / Sarbanes-Oxley (SOX) issues, develop mitigation plans, follow up actions and remediation timelines up to closure

• Assist with the development of interactive security awareness content, design and creation of graphics and article writing on governance related topics for the community.

• Foster a culture of compliance by promoting awareness and understanding of Governance Risk & Compliance principles across Grab Commercial & Support

The position is responsible for ensuring that accurate processing and reconciliation on the credit card payments and adjustment into Property Management System (PMS) and to assist Credit Manager in maintaining the proper accounts receivable procedures within the hotel in accordance with local and corporate policies and procedures.

Primary Responsibilities

Accounts Receivable and Credit Section

• To sort the daily paperwork according to the outlet cashier shift close report and pass on the paperwork to the respective colleague from AR and Income audit.
• To key in the credit card transactions base on credit card type onto the excel provided. To resolve the variance of credit card transaction on the same day if there is any variance arise.
• To save all the credit card reports from Adyen portal (Acquirer) on daily basis.
• Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
• Calculate and accurately post commissions.
• Promptly investigate all credit card disputes, liaising with the Front Office and the banks.
• Collate all necessary paperwork to justify credit card refunds and obtain sign off from the management before refunds can be processed.
• Assist Credit Manager on any billing reconciliation such as GrabandGo and Klook.
• Assist in any adhoc requirement.
• Ensure that all hotel systems and internal controls related to accounts receivable section are adhered to.
• Ensure the operation procedures are in accordance with PCI-DSS compliances.

Focus on Colleagues/Management Experience

• Attend to colleagues' queries promptly.
• Consistently offer professional, friendly and engaging service.
• Co-ordinate with various departments to ensure proper documents submission.
• Use a Heartist® approach – make the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.

Work as Part of the Finance Team

• Ensure to produce quality work at all time.
• Adhere to all timeline set.
• Build strong relationship with team member.
• Build a cohesive working environment and achieve together financial goal set.
• Be knowledgeable and play an active role in maintaining strict adherence to PCI-DSS compliances.

Involvement in Wider Job Function Relationships

• Maintain collaborative working relationship with all colleagues.
• Participate in training activities to improve knowledge and skills.
• Follow guidelines provided in colleagues’ handbook.
• Understand emergency procedures, health & safety requirements.
• Ensure service standards and individual performance is aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contribute to the hotel’s Corporate Social Responsibility efforts by supporting the Planet 21 program.

The position is responsible for ensuring the smooth operation of daily procurement of F&B as well as General Supplies across the hotel which includes sourcing of requests at the most competitive pricings and the right vendors.

Primary Responsibilities

Manage Daily Procurement Functions

Processing of Ordering

• Receives Market List from the Executive Chef and processing the Market List ordering on daily basis.
• Ensures approved purchase requisitions are timely with the creation of Purchase Orders for F&B Supplies / Stewarding Supplies / Housekeeping Supplies and other general supplies.
• Reconciles Purchase Orders and Invoices to ensure prices and quantities are correct with Suppliers.
• Follows up closely on outstanding Purchase Orders that are long overdue and if needed for cancellation.
• Verifies that all documentation and proper quotations are maintained and filed according to Policy and Procedure requirements.

Handling User’s Request, Sourcing. Request for Quotation

• Responses to queries from end users/suppliers with regards to no stock situation.
• Sources for suppliers for Purchase Requests that are new.
• Requests for quotations as well samples for evaluation.
• Effectively source for suppliers and to obtain the best possible quote from the suppliers for all items, without compromising on minimum quality and standards.
• Negotiate with selected suppliers and obtain competitive quotations.
• Attend to complaints and feedback from user’s department on purchases and to take appropriate actions with suppliers that provide these products which do not meet the desired quality.
• Maintains and keeps track of all contract/RFP/RFQ documentations for audit control.

Food Safety Management

• Manages and request for formal documentations from Suppliers in compliance to HACCP standards of the hotels inclusive of HALAL certification.
• Responses swiftly to feedbacks / complaints (from end users / suppliers / guest in accordance to HACCP Procedures).
• Tracks and monitors all expiration date of licenses as well as organization certification for all Suppliers that are partner with the hotel. Arranges with Suppliers for site audit inspection as and when needed by Director of Finance & Business Support, Purchasing Manager as well as Director of Food Safety.
• Ensures Corrective Action Report are sent out immediately to Suppliers should a complaints raised by Food Safety
• Ensures substitution of supplies are replace immediately for operation use
• Ensures Suppliers that works with the hotels are Food Safety compliances
• Ensures Suppliers that SFA approved Vendors that met the grade criteria
• Ensures all licenses and certificates are approved by authorities are valid

Price Comparison Summary

• Tabulation of Price Comparison Summary for analysis for Food and Non-Food Category
• Recommend the award item for Purchasing Manager, Executive Chef and Director of Finance & Business Support review and approval.
• Preparing and send out the Letter of Award.

New Vendors & Article Code Creation

• To obtain documentation e.g Supplier Evaluation, Bizfile (applicable for Food and Non-Food supplier) for new Vendor Creation for Director of Finance and Business Support and Purchasing Manager’s approval, and Supplier Questionnaire (applicable for Food & Beverage’s supplier only) and approved by Director of Food Safety, Executive Chef, EAM F&B, and Purchasing Manager.
• To raise new Supplier Creation Form / Supplier Date Change Form for Director of Finance and Support approval.
• To raise new Article Code Creation Form / Article Amendment Form for Purchasing Manager approval.
• Creation of Article Codes/Price Codes and Vendors details are updated accordingly in the system

Others

• Carries out any other duties as required by the Director of Finance & Business Support or Purchasing Manager.
• Monitors all contract expiration dates and update the main data file.
• Handles RFQ and RFP exercises for all categories of Supplies including Capex, General Supplies and Services purchaes.
• Performs any other duties and responsibilities that may be assigned.

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Key Responsibilities:

• Manage the end-to-end payroll process, including processing payroll, ensuring accuracy, and addressing any discrepancies.
• Administer employee benefits programs, including health insurance, retirement plans, and other employee perks.
• Maintain and update the HRIS system to ensure accurate employee records and data integrity.
• Assist with recruitment and onboarding processes, including posting job vacancies, scheduling interviews, and conducting new hire orientations.
• Ensure compliance with all federal, state, and local employment laws and regulations.
• Provide HR support to employees regarding inquiries, issues, and concerns.
• Assist in the development and implementation of HR policies and procedures.
• Collaborate with cross-functional teams to support HR initiatives and projects.

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 5 - 6 years of experience in HR operations or related role.
• Proficiency in HRIS systems and payroll software (e.g., ADP, Workday, etc.).
• Strong understanding of HR laws, regulations, and best practices.
• Excellent communication and interpersonal skills.
• Fluent in Mandarin and English to communicate with Chinese counterparts.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and collaboratively in a team environment.
• HR certification (e.g., SHRM-CP, PHR) is a plus.
• Able to start immediately is preferred!

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Position Overview:

We are seeking an experienced and dynamic HR Manager with expertise in payroll to lead our HR department. The HR Manager will be responsible for overseeing all aspects of human resources management, including payroll processing, employee relations, talent acquisition, performance management, and compliance. The ideal candidate will have a strong background in HR best practices, payroll administration, and leadership skills to drive HR initiatives and support organizational goals.

Key Responsibilities:

• Oversee the payroll process, including accurate and timely processing of payroll, tax withholdings, and deductions.
• Ensure compliance with federal, state, and local payroll and tax regulations.
• Administer employee benefits programs, including health insurance, retirement plans, and other employee perks.
• Manage employee relations issues, including conflict resolution, disciplinary actions, and terminations.
• Lead recruitment efforts, including sourcing candidates, conducting interviews, and making hiring decisions.
• Develop and implement HR policies and procedures to maintain compliance and enhance employee experience.
• Provide guidance and support to managers and employees on HR-related matters.
• Maintain HRIS system and ensure data accuracy and integrity.
• Prepare and analyze HR metrics and reports to identify trends and areas for improvement.
• Stay updated on changes in employment laws and regulations and ensure company compliance.

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 6-8 years of experience in HR management, with a focus on payroll administration.
• Strong understanding of payroll laws, regulations, and best practices.
• Experience with payroll software and HRIS systems (e.g., ADP, Workday, etc.).
• Excellent leadership and communication skills.
• Ability to handle confidential information with discretion.
• Detail-oriented with strong analytical and problem-solving skills.
• SHRM-CP, PHR, or other HR certification preferred.

• 2 headcount
• Permanent role with VB
• Can start work on a short notice/immediately added advantage
• Preferably with a minimum 2 years of generalist experience

Job Summary

• 2 headcount
• Permanent role with VB
• Can start work on a short notice/immediately added advantage
• Preferably with a minimum 2 years of generalist experience

Job Summary

Recruitment Process:

• Assist in the recruitment process by posting job openings, screening resumes, and scheduling interviews.
• Coordinate interview logistics, including arranging interview rooms and communicating with candidates.
• Participate in interviews as needed and provide feedback to hiring managers.
• Conduct reference checks and background verification for selected candidates.
• Support the preparation of employment contracts and onboarding documentation for new hires.

Onboarding:

• Coordinate the onboarding process for new hires, including conducting orientation sessions and facilitating introductions to team members.
• Ensure all necessary paperwork and documentation are completed accurately and in a timely manner.
• Provide support and guidance to new employees to help them acclimate to their roles and the company culture.

Offboarding and Exit Clearance:

• Manage the offboarding process for departing employees, including conducting exit interviews and collecting company assets.
• Coordinate with relevant departments to ensure a smooth transition for departing employees.
• Conduct exit clearance procedures, including retrieving company property and facilitating the return of access badges, laptops, and other equipment.

Payroll Processing:

• Assist in processing monthly payroll accurately and in a timely manner.
• Verify attendance records, overtime, and leave applications to ensure accurate payroll calculations.
• Coordinate with relevant departments to resolve any discrepancies in payroll data.
• Prepare payroll reports and maintain payroll records.

Work Pass Application:

• Assist in the preparation and submission of work pass applications for employees.
• Ensure compliance with government regulations and documentation requirements.
• Liaise with relevant government agencies and external vendors for work pass matters.
• Track the status of work pass applications and provide updates to stakeholders.

HR Administration:

• Support HR administrative tasks such as maintaining employee records, updating HR databases, and preparing HR-related documents.
• Assist in onboarding and offboarding processes for employees.
• Respond to employee queries regarding HR policies, benefits, and procedures.
• Maintain confidentiality and handle sensitive HR information with discretion.

Compliance and Policy Adherence:

• Stay updated with relevant employment laws, regulations, and best practices.
• Ensure compliance with company policies and procedures in all HR processes.
• Assist in conducting audits to ensure data accuracy and compliance with HR policies.

Employee Relations:

• Foster positive employee relations by addressing employee concerns and providing support as needed.
• Assist in organizing employee engagement activities and initiatives.
• Contribute to maintaining a positive and inclusive work environment.

Qualifications:

• Diploma/ Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 2 years of experience in human resources roles, preferably as an HR Generalist including payroll and work pass application.
• Knowledge of HR best practices, employment laws, and regulations.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

Responsibilities:

• Prepare and manage invoicing & credit note for corporate customers
• Update and reconcile daily receipts from corporate customers
• Follow up with corporate customers for payment status
• AR-related month-end closing and reconciliation
• Responsibility to prepare and manage Direct Credit Application form and others vendor form as required from time to time
• Assist with Inventory Reconciliation
• Complete ad-hoc tasks and other duties, as assigned

• Diploma in Accounting or Finance or a related course
• Strong knowledge of accounting principles and practices
• Proficiency in using accounting software, such as Xero
• Excellent attention to detail and accuracy
• Strong analytical and problem-solving skills
• Exceptional organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong ethical standards and commitment to confidentiality
• Proficient in Microsoft Excel and other Microsoft Office applications

• Attractive remuneration package
• Annual outpatient benefit (Includes dental and optical benefits)
• Health insurance
• Annual increment
• Performance bonuses
• Birthday leave
• Free bubble tea on Fridays

Hello, and welcome!

Atlas Consolidated Pte Ltd. owns and operates two brands — Hugosave, a B2C consumer finance app and HugoHub, a Fintech as a Service B2B platform. Atlas is Headquartered in Singapore with an office in Hyderabad, India.

Hugosave

Hugosave is a digital banking application and debit card that puts saving first. Our initial market is Singapore, but regional and global expansion is taking place swiftly. Through our product vision of Better Budgeting, Smarter Spending and Sustainable Saving, together we aim to build a financially healthy and thriving community.

HugoHub

Hugohub is a FAAS platform offering the full banking value chain with a modular approach for B2B clients.

Who are we looking for

We are looking for a People Coordinator to join our team. This role will support a wide range of People activities, including recruitment, onboarding, employee events, record keeping, benefits administration, and employee engagement.

This role is ideal for someone who is passionate about People and loves working in a fast-paced and dynamic startup environment. We are seeking a self-motivated and energetic individual with strong administrative, communication and interpersonal skills.

What a “HR Coordinator/Associate” means to us

There are certain functions and capabilities we believe are essential to the role:

• Assisting with recruitment activities, including posting job openings, screening resumes, scheduling interviews, assisting in shortlisting, and conducting reference checks
• Coordinating the onboarding process for new employees, including completing new hire paperwork, conducting new hire orientations, and ensuring compliance with policies and procedures
• Handle all Work Pass matters, from applications to renewals and cancellations for WP, SPASS, and EP
• Oversee day-to-day HR operations, including administering employee benefits programs, plans including enrollment, changes, and terminations (eg. insurance and wellness)
• Planning and organising in-house or off-site activities, like parties, celebrations and conferences
• Responding to internal and external HR-related inquiries or requests and providing information and assistance throughout the employment lifecycle
• Maintain employee records, related documentation, maintain leave management and ensure accuracy and confidentiality of employee data
• Assisting with compliance activities, including ensuring the organization's compliance with employment laws and completing required reporting
• Supporting the development and implementation of People initiatives and systems
• Coordinate with IT support-related matters
• Provide exceptional experience to employees and managers, and assisting to resolve issues in a timely and professional manner
• Handle general administrative duties and ad-hoc projects. 
• Other People-related duties as assigned
• Propagating our purpose, mission, vision and values

What Skills/Knowledge/Experience You Need

Skills and capabilities we believe are highly relevant include:

• Bachelor's degree in Human Resources, Business Administration, or related field
• 2-4 years of HR experience, preferably in a startup or fast-paced environment
• Ability to thrive in a fast-paced and dynamic environment and adjust to a startup's quickly changing needs
• Knowledge of employment laws and other compliance issues
• Strong administrative and organizational skills with attention to detail
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks and deadlines
• Proficiency in MS Office, HR information systems, and other relevant software applications
• Good to have experience with recruitment and onboarding
• Familiar with Excel and data management, including tracking employee data, generating reports
• Ability to handle sensitive and confidential information with professionalism and integrity
• Passionate about creating a positive work culture and employee experience
• Ability to work independently and collaboratively in a team environment
• Self-motivated with a proactive and can-do attitude

Skills & Competencies

• HR Operations and Administration
• Knowledge of employment laws and regulations
• Communication skills
• Organisation skills
• Understands Customers
• Attention to detail
• Results Driven 
• Interpersonal skills
• Solves Problems

Performance indicators to get you off to a great start

A touchdown quick win (30 Days):

• Begin by listening, observing and learning about the organization
• Familiarise yourself with the Hugosave brand as well as all other Atlas Group products, services and target audience
• Familiarise yourself with all the functions and teams
• Get onboard with the functional tools (ATS, HRIS etc)
• Understanding of the recruitment process 
• Understanding of the benefits administration and employment permits
• Familiarise yourself with the employee lifecycle from onboarding to offboarding

Found your feet (60 Days):

• Be up-to-date with the policies in the organisation
• Managing and tracking employment pass 
• Able to access functional tools and systems to perform recruitment, onboarding etc
• Administering benefits administration and related processes such as employee milestones 
• Posting job openings, reviewing resumes, scheduling interviews, and coordinating new employee onboarding
• Supporting in managing employee queries 

Well into your stride (90 Days):

• Independently accessing functional tools to perform recruiting and onboarding activities
• Working independently to coordinate recruiting activities
• Independently managing employee onboarding activities 
• Researching and planning employee events 
• Maintaining positive employee relations, and promoting a positive workplace culture

• Flexi-working options from Hyderabad
• Employee Stock Options
• Well-being package

Hugo Values being Responsible, Open and Collaborative

We are responsible to our clients, customers, community and team to help shape a more open, collaborative approach to money. This is the way Hugo hopes to make a difference; help us build better communities.

Shared responsibility is not only part of our approach to money but a key part of how we work together. This shared responsibility allows for openness and candour between us as a team and in our relationship with our customers. 

Good ideas can come from anywhere, so an open and collaborative dialogue between the Hugo community (customers, the team, the stakeholders, alike) helps get the best.

• Salary up to $8,000 with Bonuses
• Experience in manpower planning and budgeting
• Consultancy background is preferred

Responsibilities:

• Collaborate with Business Units during their reorganization, offering guidance on manpower requests.
• Investigate reorganization possibilities, emphasizing areas with potential synergies or a significant amount of administrative/transactional work that could be streamlined or automated.
• Supervise the precise upkeep of the organizational structure and positions in Success Factor.
• Act as the primary coordinator for the annual Manpower Budgeting Exercise for the Head Office, involving communication with divisions, reviewing their plans, and preparing presentations for Management clearance.
• Coordinate with Payrolls to execute budget cost planning for the upcoming Financial Year.
• Verify the accuracy of monthly workforce metrics for reporting purposes.

• Hold a Bachelor's degree from a university.
• Minimum of 5 years of experience in HR manpower planning and organizational development within a commercial setting, demonstrating proficiency in handling organizational dynamics issues and successfully executing enterprise-level change programs.
• Capable of working autonomously, effectively managing competing priorities, and performing well under pressure.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

The position is responsible in assisting the IT Manager to handle the day-to-day IT operations. The Assistant IT Manager maintains and promotes core technology standards and maintains Accor best practices in respect to property systems. This role is responsible to maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues and providing resolutions to IT matters. This position will be responsible for the administration and internal support of the hotel’s computers, printers, servers, and related equipment.

Primary Responsibilities

IT Operations

• Resolve all IT issues for colleagues via frontline troubleshooting or escalation to the Corporate Helpdesk.
• Provide IT assistance and expertise to in-house guests and Events.
• Support and administer to on-premise applications, systems, servers and networks.
• Monitor the Hotel data centre and IT racks.
• Manage daily backups of critical data.
• Deploy IT equipment for Tech Refresh or loans.
• Conduct PCI training.
• Process IT system access for onboarding/offboarding of employees.
• Liaise with vendors on hardware maintenance and support.
• Maintain IT asset and software license inventory.
• Contribute to Technology Services knowledge base.
• Attend operational meetings as required.
• Assist the IT Manager with IT budget and forecast.
• Assist the IT Manager in executing all IT projects at the Hotel.
• Ensure users are aware of Support processes, Corporate Help Desk.
• Assist the hotel’s day-to-day IT activities, ensuring all standards are followed.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by the Management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other duties as assigned by the Management.

BUSINESS VISION

• Fostered a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
• Encouraged innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
• Implemented team-building initiatives to enhance team cohesion and morale.
• Recognized and celebrated team achievements, fostering a positive and spirited work environment.
• Analysed workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
• Implemented strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.

FINANCIAL TARGETS

• Inspired and motivated Beauty Consultants, coaching them to meet individual and team financial targets.
• Implemented client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.
• Implemented performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
• Introduced incentive programs tied to achieving financial targets, boosting team motivation and productivity.

CUSTOMER EXPERIENCE

• Acted as a role model and mentor to the team, embodying Guerlain's values and standards in all interactions with customers.
• Inspired the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
• Conducted regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
• Encouraged a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction

CLIENTELING
Client Relationship Management:

• Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
• Lead by example in providing personalized service to clients, understanding their preferences and needs in-depth.
• Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.

Client Data Analysis:

• Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
• Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.

TALENT MANAGEMENT

• Provided one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.
• Developed and nurtured Assistant Managers, preparing them for future roles and creating a talent pipeline within the organization.
• Recognized and appreciated individual and team achievements, reinforcing a positive team spirit and motivation.
• Encouraged knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.

MERCHANDISING

• Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
• Align merchandise mix to meet client needs; particular emphasis on VICs
• Maintain all merchandising standards in line with Guerlain’s guidelines

STORE OPERATIONS

• Clear Communication: Ensured clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
• Empowered team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
• Encouraged a problem-solving culture within the team, actively involving team members in
• Regularly recognized and appreciated the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.